Lead Platform Support Engineer

Kraken is building a new Platform Support Engineering function within its Platform organization in London. This group will serve as the main contact for internal platform issues and requests, aiming to streamline workflows and ease the daily operational burden on core Platform Engineers. Role overview The Lead Platform Support Engineer will establish and guide this team from the ground up. This includes defining how requests are received and processed, setting up support procedures, and mentoring a small, distributed group of engineers. The role involves both hands-on operational work, such as monitoring ticket quality and response times, and strategic improvements like automation, documentation, and platform enhancements to reduce incoming support demand. What you will do Build and lead the Platform Support Engineering function. Design the intake model for requests and implement support processes. Mentor and support a growing team working across multiple time zones. Balance day-to-day operational tasks with long-term improvements to support efficiency. Collaborate with Platform leadership to ensure consistent, reliable support for engineers across Kraken. Team focus The Platform Support team will handle triage of incoming issues, manage routine requests, and drive improvements to internal processes. By taking on these responsibilities, the team enables Platform Engineers to concentrate on delivering technical solutions for Kraken’s global energy technology platform.

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. Currently, over 130,000 businesses and more than 450,000 stylists and professionals leverage Fresha, having processed over 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha operates 15 global offices throughout North America, EMEA, and APAC.Our platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses. At the same time, beauty and wellness professionals utilize our all-in-one platform to streamline their operations through intuitive business software and innovative financial technology solutions.Fresha’s ecosystem equips merchants with everything necessary to operate their business smoothly, including appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, beauty product inventory management, and team oversight.Our consumer marketplace enhances revenue opportunities for partner businesses by harnessing the power of online bookings and automated marketing through mobile applications, alongside advanced integrations with major tech brands like Instagram, Facebook, and Google.Role OverviewAs Fresha embarks on its next phase of global expansion, the Platform Engineering team plays a crucial role in fostering rapid, secure, and sustainable growth.In the capacity of Platform Engineering Team Lead, you will bear responsibility for the team's performance and outcomes, ensuring consistent delivery, proactive communication, robust system architecture, and adherence to operational standards.In light of the swift advancement of AI and automation, this is an exceptional opportunity to redefine platform development and operations, minimizing manual effort, enhancing reliability, and empowering smarter, faster engineering decisions.You will contribute to Fresha’s growth by promoting infrastructure readiness, aligning platform strategies with business objectives, and applying AI where it can provide tangible operational advantages.We place a strong emphasis on customer impact, even within internal projects, as platform enhancements ultimately serve to enrich the customer experience.

Join our dynamic team at Octopus Energy as an Engineering Lead for our Analytics Platform. In this pivotal role, you will spearhead innovative engineering projects, guiding a talented team to enhance our analytics capabilities. Your expertise will drive the development of cutting-edge solutions that empower our data-driven decision-making processes.We are looking for a passionate leader who can inspire and mentor team members, ensuring the successful execution of engineering initiatives. You will collaborate closely with cross-functional teams to deliver robust and scalable analytics platforms that meet our business objectives.

Role Overview Wise is looking for a Senior Engineering Team Lead focused on Data Platforms to join the London office. This role centers on guiding a skilled team of engineers and strengthening the company’s data infrastructure. The position offers the chance to shape how Wise manages and scales its data capabilities. What You Will Do Lead and support a team of engineers working on Wise’s data platform Create an environment where collaboration and knowledge sharing are standard practice Drive improvements in platform reliability and performance Champion engineering best practices and help the team adopt them Work closely with stakeholders to ensure the platform meets operational needs Location This position is based in London.

Join Interactive Brokers as a Windows Platform Engineer - Support, where you will be the first line of defense against IT-related issues on the Microsoft Windows platform. Your role will involve providing technical assistance to business and development end-users through various channels, including phone, email, and a centralized ticketing system. This position demands a strong technical foundation in Windows and networking technologies, coupled with excellent communication skills. You will need to demonstrate patience with less tech-savvy users and thrive in a fast-paced environment where urgency and dependability are key. You will also enjoy a hybrid working model in an iconic London location with daily lunch offerings from a selection of vendors.

Join Pylon Labs and Shape the Future of B2B Post-Sales!At Pylon Labs, we are revolutionizing B2B post-sales support with our comprehensive platform that harnesses conversational data and advanced intelligence to empower our clients to manage their operations in real time.Supported by renowned investors like a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the Enterprise Tech 30 List.Your RoleThis position starts as an individual contributor role, with growth opportunities into a team lead or management position as we expand in the EMEA region. You will act as the primary support contact for our European clients — managing issues from start to finish, becoming a product authority, and establishing best practices for exceptional support in this area.Location: Initially remote for a few months, transitioning to in-office at our East London office upon its opening. We seek candidates who are based in or willing to relocate to London.Your ResponsibilitiesAddress customer inquiries regarding our products across various topics.Create and revise knowledge base articles, including troubleshooting guides and feature explanations.Utilize Pylon's support tools, provide feedback, and help shape product development.Collaborate closely with product and engineering teams to resolve bugs and troubleshoot customer issues.Assist in building a scalable support team and processes for the EMEA region.Experiment with new features, processes, and innovative AI solutions.QualificationsMust be located in London or willing to relocate, enthusiastic about working in the East London office once it opens — remote work for the initial months as we set up, with an office opening anticipated in September 2026.1 month on-site training in our San Francisco office.Skilled in engaging with customers through chat and video platforms.A passion for product development and improvement.1 to 8 years of relevant experience.Leadership experience is a plus.

Join the Kroo TeamAt Kroo Bank, we are on a mission to redefine banking by creating a customer-centric financial institution that emphasizes responsible money management and leverages cutting-edge technology to simplify and enhance everyday banking experiences. As a fully regulated bank in the UK, we are supported by dedicated long-term investors and are rapidly expanding our customer base as we pursue ambitious goals. We prioritize speed, thoughtful decision-making, and high standards in product development, risk management, and employee welfare.Your Role and Responsibilities:As the Mobile Platform Tech Lead, you will be pivotal in fortifying the technical framework of our mobile banking application, ensuring it is secure, high-performing, reliable, and scalable to meet evolving customer and product demands. You will lead a dedicated mobile platform team and collaborate closely with engineering, product, design, and compliance teams to uphold exceptional technical standards within our React Native ecosystem and its associated native integrations. Your key responsibilities will include:Mentoring the mobile platform team, offering technical guidance, coaching, and effective prioritization of platform initiatives.Establishing, executing, and maintaining engineering standards focused on mobile security, observability, performance, resilience, and release quality.Being a hands-on technical leader in developing and maintaining shared mobile platform capabilities using React Native and TypeScript.Collaborating on architectural decisions regarding React Native, native modules, and integrations across Kotlin, Swift, Objective C, and Java.Working alongside product feature teams to ensure smooth release processes that meet quality benchmarks and comply with regulatory requirements.Enhancing automated testing practices, including unit, integration, and end-to-end testing to bolster confidence in release quality.Improving mobile engineering workflows through enhancements to continuous integration, continuous delivery, and deployment processes.Overseeing production incident management and release activities, ensuring timely resolutions and effective communication.Collaborating with design and product teams to refine and maintain shared UI components, platform standards, and mobile design system capabilities.Implementing and continuously improving mobile observability tools, analytics, logging, and exception monitoring to support stability and informed decision-making.Championing secure application development practices and facilitating compliance within a regulated banking environment.Identifying and pursuing opportunities to enhance platform stability, developer productivity, and the long-term maintainability of the mobile application.

Join 9fin as our Data Engineering LeadAt 9fin, we are revolutionizing the global debt markets with our cutting-edge AI platform, which oversees the largest asset class valued at over $145 trillion.Despite the vastness and critical importance of debt markets, they continue to operate on fragmented data sources, PDFs, and outdated manual processes. Our innovative platform consolidates proprietary credit data, in-depth analysis, and valuable workflows to streamline operations across the globe.Currently, 9fin supports over 300 esteemed institutions worldwide, including major banks, asset managers, private equity firms, law firms, and advisory services. We are experiencing rapid growth, particularly in the US, with exceptional retention rates driven by our deep workflow integration.We stand at a pivotal moment in our journey. With a proven product-market fit and increasing global demand, 9fin is on the fast track to becoming the leading platform for debt markets internationally.Your Role and ResponsibilitiesAs the Data Engineering Lead, you will be responsible for guiding the technical roadmap of our data platform, enhancing reliability, scalability, and engineering excellence. This is a dynamic hands-on role where you will both lead and mentor.Define the Data Platform Roadmap: Establish the technical direction and implement impactful improvements to our platform, focusing on reliability, cost-efficiency, developer experience, and scalability. You will prioritize and execute the strategic platform enhancements for the upcoming year.Develop Customer-Facing APIs & Feeds: Collaborate on the design and implementation of API-driven feeds and enrichment pipelines that evolve into product features and revenue opportunities.Enhance Orchestration in Dagster: Create and optimize asset-based pipelines, sensors, schedules, backfills, IO managers, and monitoring patterns that are resilient, idempotent, and user-friendly. Establish standard practices for incremental jobs, full refreshes, and reverse ETL.Streamline Data Ingestion: Refine and scale ingestion processes utilizing Airbyte OSS and DLT, addressing schema drift, connector health, rate limits, retries, checkpointing, and operational robustness to ensure seamless pipeline execution.Strengthen BigQuery Infrastructure: Lead the evolution of our best practices, partitioning & clustering strategies, slot/cost management, and query performance standards.Enhance Data Quality & Observability: Implement service-level objectives (SLOs) for data freshness, automated validation checks, data provenance, and proactive alerting to ensure reliability for the business and our clients.

About 9fin9fin is an innovative AI platform revolutionizing the global debt markets, the largest asset class valued at over $145 trillion. We transform the fragmented landscape of debt markets, which often relies on disjointed data, PDFs, and manual processes, by offering a unified platform that centralizes proprietary credit data, in-depth analysis, and high-impact workflows across international markets.Currently, 9fin supports over 300 prestigious institutions globally, including leading banks, asset managers, private equity firms, law firms, and advisors. Our rapid scaling, particularly in the US, is driven by exceptional user retention and widespread adoption of our workflows.As we stand at a pivotal moment in our growth, with a proven product-market fit and strong demand, 9fin is on the path to become the defining platform for debt markets worldwide.Join Us as an Engineering LeadWe are looking for a dynamic Engineering Lead with a robust technical background to scale our platform, establish technical direction, and build an outstanding team that crafts impactful product experiences. Your role will be crucial in making complex data accessible, reliable, and significant, guiding engineers to tackle high-impact challenges across data, product, and infrastructure. Our managers not only oversee projects but also shape pivotal decisions that affect all aspects of product development.We expect our leads to possess substantial technical expertise and to be masters of their craft, capable of diving into intricate details while continuously improving their skills. A successful Engineering Lead is not just a skilled engineer but also a leader who empowers others to excel.Your ResponsibilitiesEach day brings unique challenges and opportunities, including:Building and leading a high-performing, cross-functional engineering team, fostering a culture where engineers feel motivated, empowered, and proud of their contributions.Engaging in technical design, code reviews, and architectural decisions to uphold high standards of technical excellence while balancing leadership duties.Translating ambitious product visions into scalable, production-ready solutions through informed, data-driven technical and strategic decisions.

About Gigs Gigs builds a platform that lets tech companies add global mobile connectivity to their products. The goal: make integrating telecom as simple as integrating payments. By automating provisioning and removing telecom hurdles, Gigs helps businesses from fintechs to HR platforms offer mobile services without the usual complexity. The team numbers around 100 people, spread across the US and Europe. Gigs has raised close to $100 million from investors including Ribbit Capital, Google, and Y Combinator. The company brings together engineers and product leaders from places like Stripe, Airbnb, and Shopify, all focused on solving technical and regulatory challenges in telecommunications. Curiosity, creativity, and a drive to shape the future of telecom matter here. Gigs welcomes people who want to tackle tough problems and make an impact. Core Values Speed: Move quickly and deliver. Ambitious deadlines are the norm, and each week counts. Ownership: Spot a problem? Step up and fix it without waiting for approval. Customer Obsession: The success of customers is central to every decision. Ambiguity: Work often involves making decisions with incomplete information. Judgment and instinct matter. First Principles: Question assumptions and dig into the reasons behind how things are done. Role Overview: Senior Platform Engineer (London) This role sits at the heart of Gigs’ technical operations. Senior Platform Engineers design, build, and maintain the infrastructure and developer tools that power the company’s connectivity and payments platform. The work enables product teams to ship faster and more reliably, supporting growth at scale. The Foundation team owns the core systems every Gigs engineer depends on: CI/CD pipelines, cloud infrastructure, observability, deployment tools, and shared platform services. Taking on complex infrastructure challenges is a key part of the job, with a focus on keeping systems efficient and dependable.

About Swap Swap builds the infrastructure for modern agentic commerce. The platform connects backend operations with a new kind of storefront, using AI to help brands manage and grow their business globally. Swap’s platform brings together cross-border operations, tax management, returns, demand forecasting, and a storefront powered by agentic technology. Merchants get real-time data, transparency, and tools to act quickly and decisively. The company values clarity, creativity, and shared ownership as it rethinks how global commerce works. Role Overview: Staff Software Engineer in Test – QA Platform Lead Swap is hiring a Staff Software Engineer in Test to lead the development of its internal QA Platform. This role focuses on building the tools and infrastructure that help engineering teams ship reliable software, faster. The QA Platform Lead will design, build, and maintain the internal platform, including frameworks, automation pipelines, and AI-assisted workflows, that Swap engineers rely on every day. The impact of this work will be measured by how widely the platform is adopted, the developer experience, and the speed at which teams can deliver quality software. Collaboration is key. The role works closely with the current SDET, who created the existing end-to-end testing framework. Together, you’ll expand on this foundation and shape a broader platform vision. The QA Platform Lead will set strategy, manage the roadmap, and make decisions about priorities and architecture. Main Responsibilities QA Platform Strategy and Roadmap Define the vision, strategy, and roadmap for the QA Platform, setting priorities that maximize impact. Make architectural and tooling decisions that influence quality practices across Swap’s engineering teams. Track adoption, usage, and developer satisfaction to ensure the platform is used and valued, not just built. Develop Reusable Quality Tools and Infrastructure Design and implement reusable tools, frameworks, and self-service quality infrastructure to help engineering teams deliver with confidence and less friction. Location This role is based in London.

Who Are We?Postman stands at the forefront of the API revolution, serving over 45 million developers and 500,000 organizations globally, including 98% of the Fortune 500. Our mission is to empower developers and professionals around the world to foster an API-first ecosystem by simplifying the API lifecycle and enhancing collaboration—enabling users to build superior APIs with greater speed.Based in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore—the birthplace of Postman. As a privately held company, we are backed by leading investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more about us at postman.com or connect with us on X via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our vision at Postman.The OpportunityWe are on the lookout for a Technical Support Engineer to join our dynamic team, delivering exceptional service for a globally recognized SaaS company with millions of users. In this role, you will engage with customers—both technical and non-technical—across various support channels, including phone support. Familiarity with programming languages such as JavaScript, Node.js, and PHP is highly advantageous. We encourage you to apply even if you don’t meet every requirement; we value diverse backgrounds, including those without prior customer-facing experience.Location requirement: We are seeking candidates located in London, UK.Timezone alignment: This role operates on London time (GMT/BST).

About the Role Saturn is looking for a Platform Engineer in London. This role focuses on building and improving the platforms that power our products. The work centers on designing systems that scale, run efficiently, and support a growing user base. What You Will Do Develop and optimize core platform components Work closely with other engineers to deliver reliable systems Contribute to the design of scalable solutions that handle increasing demand Team and Collaboration Platform Engineers at Saturn collaborate with a skilled engineering team. The group values practical solutions and a shared commitment to quality.

Join our innovative Client Platform team at Spotify, an R&D studio dedicated to enhancing the productivity of client developers. Our mission is to optimize performance and stability across the Spotify applications, ensuring that users enjoy an exceptional experience.We achieve this by offering advanced observability and tools that capture critical performance metrics and stability data, presenting it to feature squads in a clear and actionable format. Our collaborative approach involves working closely with internal stakeholders to comprehend their needs and create a platform that seamlessly integrates with their workflows. Occasionally, we partner directly with feature squads to implement our tools and pinpoint areas for improvement within the app.Currently, we are developing the next-generation observability platform that consolidates various client observations into a unified view, empowering engineers to diagnose issues in real-time, identify bottlenecks, and effectively address bugs and regressions.

Your ImpactAs a Senior Platform Engineer at DISCO, you will lead significant projects and play a pivotal role in the success of our engineering teams. Your expertise will inform long-term strategic planning, mentorship for senior engineers, and steer technical decisions across various teams or departments. Your focus will be on system design, implementation, and the ongoing maintenance and enhancement of DISCO’s distributed data platform.What You'll DoTechnical Leadership and Mentorship: Assume a leadership role in project teams, guiding engineers and influencing technical decisions, while innovating and solving complex organizational challenges.Performance Optimization: Design systems that emphasize high performance, scalability, and reliability.Ownership: Proactively identify and address potential issues within products and systems, creating actionable plans for resolution.Stakeholder Engagement: Collaborate closely with stakeholders including product managers, designers, developers, and executives to ensure architectural designs align with business needs and customer expectations.Software Development: Develop, maintain, and enhance sophisticated, scalable, high-performance data software solutions tailored for our big data platform at a petabyte scale, ensuring architectural excellence.Code Quality and Optimization: Commit to and enhance code quality through thorough review processes, optimization techniques, and adherence to industry best practices.Technical Problem Solving: Tackle intricate technical challenges with innovative problem-solving approaches.Collaboration and Communication: Work effectively within the engineering team and cross-functional teams, fostering collaboration with engineers, product managers, and stakeholders during project planning and execution.Continuous Learning and Adaptation: Stay abreast of the latest technological trends and advancements, continuously improving your skills and knowledge to contribute innovative ideas to the team.Technical Documentation: Generate and maintain comprehensive technical documentation to ensure clarity and accessibility of information.Data Platform Development: Construct and sustain robust and scalable data platforms to facilitate analytics, machine learning, and business intelligence.Data Integration and ETL: Design and optimize ETL (Extract, Transform, Load) processes, ensuring efficient data integration.

At OakNorth, we are dedicated to empowering the most ambitious businesses in the UK. Since our inception in 2015, we have provided over $21 billion in loans across the UK and US, facilitated the creation of more than 58,000 new homes and 36,000 jobs, and supported countless personal savers, all while contributing to the growth of the UK economy. Join us in making a tangible impact!

Genomics England is looking for a Platform Engineer based in London. This full-time position centers on building and maintaining the platforms that enable genomic analysis and data processing. The work directly contributes to making genomic data more accessible and valuable for healthcare. Key responsibilities Develop and maintain platforms that handle genomic data analysis. Collaborate with cross-functional teams to design effective solutions. Ensure data processing systems are reliable and efficient to support ongoing research. Role focus This role supports research and healthcare initiatives by providing stable and scalable technology for genomic data. Platform Engineers at Genomics England play a part in advancing how genomic information is used in medical settings.

Join a Revolutionary CompanyMeticulous is transforming the software development landscape at an unprecedented pace. We have created the world's first fully autonomous and comprehensive testing platform specifically for frontend codebases—a groundbreaking capability that we believe is essential for unleashing the full potential of code generation.Our innovative solution has garnered significant interest, with renowned companies such as Dropbox, Wiz, and Notion often prioritizing Meticulous over other software products in their stack. Our dedicated team of eleven, featuring exceptional engineers from esteemed organizations like Uber, Google, Dropbox, GitHub, Meta, and Palantir, has made this success possible.Discover more about our mission in this video here.Your RoleBe Our First Platform EngineerAt Meticulous, we analyze thousands of recorded user sessions for each pull request, necessitating robust and scalable infrastructure that is both fast and cost-effective.As the first dedicated Platform Engineer, you will take ownership of the systems enabling this capability. Your responsibilities will encompass designing and constructing resilient infrastructure to accommodate significant growth, managing its production operations, and shaping our incident response processes. This is not merely a maintenance position; you will be instrumental in defining our operational and architectural strategies as we expand.Enjoy substantial autonomy in this role. As a key member of a small team, your architectural decisions will directly influence our infrastructure development, allowing you to innovate rather than simply execute predefined designs.Key ResponsibilitiesYour contributions will drive our platform engineering initiatives, spanning infrastructure, security, and developer experience:Designing Robust Infrastructure: Architect, build, and scale the compute platform that powers Meticulous, effectively managing our cloud resources through Terraform while maintaining rigorous change management protocols. Optimize infrastructure costs while balancing performance and expenditure as we grow.Ensuring Production Reliability: Enhance our monitoring, alerting, incident response, and on-call protocols to guarantee swift and effective resolution of system issues.Developing Production Code: Integrate platform engineering with general software development tasks, contributing code that extends beyond mere infrastructure.

Join Our Mission at OmneaAt Omnea, we are transforming the way enterprise businesses function, focusing on the most challenging processes in procurement. A single purchase can take months, generate over 50 emails, and require input from Finance, Legal, Security, and IT for approval.With a remarkable $75M investment from Khosla Ventures, Insight Partners, and Accel, we are set to change this paradigm. Our AI-driven platform seamlessly integrates every individual, step, and system, facilitating quick, secure, and efficient purchasing. We offer a unified platform for requests, automated approvals, risk assessments, and comprehensive spend visibility.This is a $7B+ untapped market, and our growth reflects the immense opportunity: we have achieved a tenfold increase in ARR to double-digit millions within just 18 months, earning the trust of global companies like Spotify, MongoDB, Monzo, and Albertsons. Omnea has recently been recognized as the 4th fastest growing startup in Europe.Our team boasts experience from Tessian (a cybersecurity tech firm backed by Sequoia, Balderton, Accel, and acquired post-Series C). Our members include former founders and operators who have built unicorns, delivered exceptional products, and executed at the highest standards. You will collaborate with leaders like Ben, Abs, Sabrina, and Rebe.Discover More About Life at Omneahere.Why We Need a Platform Engineer NowOur deployment frequency is several times a day, serving enterprise clients who demand unwavering reliability, and our growth trajectory is tenfold. The platform team is responsible for the infrastructure, tooling, and developer experience that supports all of this. We are looking to add a hands-on Platform Engineer to enhance our CI/CD processes, scale our serverless infrastructure, improve observability, and empower every product engineer to achieve greater effectiveness.

Join Us in Revolutionizing the Creator Economy with AIFanvue is a leading force in the rapidly evolving creator monetization landscape. Our AI-driven platform empowers creators to engage, connect, and earn directly from their audiences on a grand scale. Following our recent Series A funding, we have achieved over $100 million in annual recurring revenue, experiencing triple-digit growth year-over-year and supporting a vibrant community of hundreds of thousands of creators and millions of fans worldwide.As a Platform Engineer at Fanvue, your mission will be to streamline processes for our engineering teams. This role is pivotal in developing the infrastructure, tools, and foundational components that enable our product teams to deliver solutions swiftly, safely, and confidently at scale. Your ResponsibilitiesConstruct and uphold core platform infrastructure across diverse cloud environmentsEnhance CI/CD pipelines to facilitate rapid, secure, and consistent deploymentsDesign and implement observability, monitoring, and alert systems for platform servicesDevelop self-service tools and platform primitives that empower teams to operate independentlyCollaborate with product teams to assess infrastructure needs and eliminate obstaclesBoost reliability, scalability, and cost-effectiveness across core systemsManage incidents, perform post-incident analyses, and implement lasting solutionsContribute to the documentation, standards, and best practices for the platform Who You AreProven experience as a platform, infrastructure, or backend engineerProficient in working with cloud platforms and distributed systemsFamiliar with infrastructure as code, CI/CD systems, and monitoring toolsPossess a product-oriented mindset and a collaborative spirit