Operations Manager - Courier & Logistics

The TeamThe Planning & Performance team plays a pivotal role in maintaining a robust, engaged, and agile courier network across diverse markets. Our focus lies in overseeing the entire lifecycle experience post-onboarding, ensuring that new couriers are equipped to begin their journey successfully while fostering ongoing engagement.Our mission is to sustain …

Strategy & Operations Manager (Logistics/Physical Goods) About OutpostGlobal commerce is complex. Without local entities, businesses struggle with conversion rates, increased costs, and compliance issues. Outpost transforms this process.Navigating international sales involves a labyrinth of tax regulations, payment methods, and operational challenges. Many brands hesitate or expand slowly and at great expense.Outpost serves as your adaptable back office for worldwide commerce.We initially focused on digital goods: tax compliance, being a merchant of record, and liability transfer. Now, we are developing the framework for cross-border commerce involving physical goods, which includes handling customs duties, calculating landed costs, managing DDP/DAP routing, import VAT, and clearance operations.Sell anything, anywhere—without compromise. The RoleThis is an Operations role designed for someone who comprehensively understands the intricacies of physical goods crossing borders.You can differentiate between customs, duties, tariffs, and import VAT. You recognize the challenges of HS classification at scale and have witnessed the pitfalls at clearance points. You know when DDP is more advantageous than DAP from a cost perspective.You will collaborate directly with the CEO to enhance Outpost's physical goods capabilities. We’ve established a solid foundation; now we need a visionary to advance our operations. This entails tackling complex challenges: ensuring landed cost accuracy at checkout, scaling HS classification, optimizing DDP routing logic, orchestrating carrier/broker relationships, and facilitating merchant onboarding. You will engage with various teams across the organization (Go-To-Market, product development, partnerships) as is typical in early-stage companies.We seek a candidate who has firsthand experience with these challenges, ideally within a cross-border platform, e-commerce merchant, or logistics firm. What You'll GetIndeed, the work is demanding, but you will have the opportunity to construct category-defining infrastructure from the ground up.Cross-border e-commerce is a vast market with inadequate tools. You will play a pivotal role in shaping the infrastructure for physical goods at Outpost, rather than merely operating an existing system. What You'll DoLanded Cost & CheckoutDevelop systems to accurately calculate duties, tariffs, and import taxes at checkout.Address HS classification at scale and assign correct codes for merchant product catalogs.Ensure accurate landed cost estimates are integrated into the checkout process.

Role Overview Anduril Industries is hiring an Operations and Logistics Associate in London. This role focuses on supporting smooth supply chain operations and effective logistics management across the organization. The position involves working closely with multiple teams to improve processes, keep inventory records accurate, and help deliver on operational goals that support Anduril’s mission.

The Logistics Manager for Delivery Partnerships plays a pivotal role in ensuring the success of our Delivery Service Partners (DSPs) within the HelloFresh Home Delivery Network. Based anywhere in the UK, this position is responsible for overseeing the commercial and operational performance of our delivery partners. You will manage the entire partner relationship lifecycle, ensuring that partners adhere to contractual obligations, service levels, cost expectations, and behavioral standards. This position merges commercial contract management with operational excellence. It necessitates strong stakeholder engagement, data-driven decision-making, and the ability to hold partners accountable while fostering productive long-term relationships. You will be crucial in safeguarding customer satisfaction, managing costs, minimizing risks, and promoting continuous improvement throughout the delivery network, all while embodying the HelloFresh values and a pragmatic, outcome-oriented mindset. Key Responsibilities: Oversee the commercial relationship with assigned Delivery Service Partners throughout the entire contract lifecycle. Assist in contract renewals, modifications, and commercial negotiations in conjunction with the Legal and Finance teams. Track partner performance against service, quality, and cost KPIs, including conducting performance reviews. Analyze operational and commercial performance data to guide your decisions and recommendations. Generate detailed performance reports for senior stakeholders, emphasizing risks and areas for improvement. Collaborate with Operations, Transport Planning, Finance, Legal, and Health & Safety teams to enhance partner performance. Represent the voice of delivery partners internally while upholding HelloFresh standards and customer satisfaction. Identify opportunities for enhancing delivery quality, efficiency, and cost across the partner network. Support the onboarding of new partners and the scaling of existing partners in alignment with network strategy. Ensure that partners comply with health & safety, legal, and regulatory requirements.

As a Global Logistics Manager at Wayve, you will play a pivotal role in coordinating and optimizing our global supply chain strategies. You will lead initiatives to enhance operational efficiency, ensuring timely delivery of products while managing costs effectively. Your expertise in logistics and supply chain management will be vital in driving our commitment to innovation and sustainability within our operations.

Role overview relay is hiring an Operations Manager for its London Sort Centre. This on-site role focuses on improving operational efficiency and keeping daily activities running smoothly. What you will do Lead and manage a team at the London Sort Centre Streamline processes to improve performance Support the achievement of operational targets and goals

Join Lalamove as a Driver Operations Manager in London and take charge of our driver operations to ensure efficiency and quality service. You will lead a team, optimize processes, and implement strategies to enhance our driver experience.

Relay is growing quickly in the logistics sector, backed by a $35 million Series A, currently the largest in European logistics. With a team of about 110, including many engineers, product specialists, and data analysts, Relay aims to reshape how goods move in e-commerce. The company’s mission: remove barriers so delivery costs never limit what can be sold online or who can participate in online shopping. About the Team Approximately 110 team members, with strong representation in engineering, product, and data Over 45 advanced degrees in computer science, mathematics, and operations research Detailed management of thousands of data points for every parcel A culture built on first-principles thinking, feedback, and ongoing experimentation Role Overview: Sortation Marketplace Operations Manager This senior position sits within the Sortation Squad and reports to the Director of Sort, Mobeen Warraich. The role focuses on the marketplace layer that supports Relay’s sorting network. The main responsibility: ensure every sort site has the right number of Warehouse Operatives, on time and ready to work. What You Will Do Design and implement marketplace systems to support site managers and shift leads Forecast staffing needs for each sort site Source and secure labor to meet operational demands Establish recovery plans for unexpected changes or disruptions Work closely with the engineering team (led by Dragos Popa) and a dedicated data analyst This is a strategic role, not a floor-based position. As Relay’s sorting operations grow, the scope and influence of this role will increase. Location London - On-site

Soho Home, part of Soho House & Co., is hiring a Senior Operations Manager in London. This position reports to the Head of Operations and is central to supporting Soho Home’s global expansion. The Senior Operations Manager oversees the complete operational performance of international third-party logistics (3PL) and delivery partners. The focus is on upholding high service standards, improving efficiency, controlling costs, and making decisions informed by data. Success in this role requires strong analytical skills, commercial insight, and experience managing complex international logistics networks. Main responsibilities Global 3PL & Logistics Management Set, monitor, and maintain SLAs, KPIs, and service standards that align with customer expectations. Lead regular performance reviews with logistics partners and drive continuous improvement. Deliver strategic projects from the Operations Roadmap to enhance partner performance. Cost Control & Commercial Performance Review freight, warehousing, last-mile delivery, and returns costs to identify savings. Develop cost models and business cases to support strategic planning. Collaborate with Finance on budgeting, forecasting, and shaping long-term cost strategies. Lead efforts to improve margins while maintaining a strong customer experience. Data Analysis & Reporting Analyze data on delivery performance, lead times, costs, and capacity. Use data to anticipate risks, model scenarios, and support growth planning. Promote a data-driven mindset within the operations team. Stakeholder Management Work closely with teams across NPD, Merchandising, Soho Support, Finance, Trading, and Systems. Communicate clearly and confidently with both internal and external partners. Requirements Strong analytical ability and commercial awareness. Proven experience managing complex international logistics networks. Comfort working with data to guide operational decisions. Effective communicator with a collaborative approach to stakeholder management.

Relay is revolutionizing the logistics landscape for the digital age. With the backing of Europe’s largest logistics Series A funding round ($35M) from visionary investors like Plural, whose interests extend from fusion energy to space innovation, Relay is achieving rapid growth that outpaces 99.98% of venture-backed startups. We are on a mission to build an exceptionally talented team in the logistics sector.Our Mission at Relay is to eliminate barriers to commerce. High delivery costs currently act as an unseen burden on e-commerce, influencing what products can be sold online and who can participate in this marketplace. We aspire to create an environment where goods move freely, connecting more people and enhancing the online shopping experience.About Our Team• Comprising approximately 110 talented individuals, with over 50% in engineering, product, and data roles.• Our team boasts 45+ advanced degrees in fields such as computer science, mathematics, and operations research.• We manage thousands of data points meticulously captured, analyzed, and predicted for each parcel we handle.• Our culture thrives on first-principles thinking, rapid feedback loops, and continuous experimentation.Job OpportunityWe are actively seeking an Operations Account Manager dedicated to enhancing and maintaining operational relationships with our international clients, particularly those in China, across various e-commerce platforms, third-party logistics (3PLs), and brokers. As a key member of the Commercial team, you will collaborate closely with our Strategic Account Managers to ensure that our high-volume accounts, which handle millions of parcels within the UK, operate seamlessly. You will be tasked with resolving issues efficiently and ensuring that our clients receive unwavering support. While the Strategic Account Manager focuses on growth and long-term strategies, you will serve as the operational backbone of the account—bridging clients to Relay’s internal teams, ensuring timely execution, and preventing any details from being overlooked. In the dynamic world of logistics, where challenges are commonplace, you will be the individual who upholds trust, drives momentum, and keeps operations on track.Ideal Candidate ProfileYou take pride in being reliable, composed, and exceptionally effective in complex operational settings.You prefer to be engaged with the details rather than managing from afar—grasping the on-ground situation, swiftly untangling issues, and optimizing the underlying systems.You excel in navigating the demands of clients while coordinating with busy internal teams, and you know how to maintain credibility and trust.

Relay is revolutionizing the logistics landscape, enabling seamless commerce in the digital age. With a remarkable $35M Series A funding, the largest in European logistics history, led by innovative investors Plural, Relay is outpacing 99.98% of venture-backed startups. We are building an exceptionally talented team that is poised to transform the logistics sector.Our Mission at Relay is to eliminate friction in commerce. We recognize that high delivery costs are a hidden burden on e-commerce, affecting what can be sold online and who can engage. Our vision is a world where goods flow freely among people, enhancing the online shopping experience for all.About Our Team• A dynamic group of ~110 professionals, with a significant portion dedicated to engineering, product, and data• Over 45 advanced degrees in fields such as computer science, mathematics, and operations research• We process thousands of data points for each parcel, ensuring precision in every step• Our culture fosters first-principles thinking, rapid feedback, and continuous experimentation.Position OverviewAs a Senior Operations Account Manager, you will play a pivotal role in managing and enhancing day-to-day operational relationships with our key UK clients, including prominent names such as Vinted and Gymshark. Collaborating closely with the Strategic Account Managers, you will ensure that high-volume accounts, which handle millions of parcels across the UK, operate seamlessly, swiftly addressing any issues and consistently providing client support.In this role, while the Strategic Account Manager focuses on growth initiatives and strategic planning, you will serve as the operational foundation of the account, ensuring optimal performance that supports growth. In a complex logistics environment filled with moving parts, your clarity, problem-solving skills, and ability to drive operational improvements will be essential for building trust and maintaining client satisfaction.Who Is a Great Fit for This Role?You are reliable, composed, and effective in navigating complex operational landscapes.You excel under pressure and enjoy tackling challenges head-on.You possess a proactive approach to problem-solving and operational excellence.

Relay is revolutionizing the logistics landscape for the digital age. Supported by Europe’s largest logistics Series A funding of $35M, driven by innovative investors like Plural, Relay is outpacing 99.98% of venture-backed startups. We are curating an exceptionally skilled team that is set to redefine industry standards.Our Mission: To eliminate barriers to commerce. High delivery costs currently impose a hidden tax on e-commerce, influencing what products can be sold online and who can engage in the market. We aspire to create an environment where goods move freely among people, making online shopping an effortless and inclusive experience.The Team:• A dynamic group of ~110 individuals, over half of whom specialize in engineering, product, and data.• More than 45 advanced degrees in fields such as computer science, mathematics, and operations research.• Comprehensive data analytics for every parcel handled, leveraging thousands of data points.• A culture that thrives on first-principles thinking, agile feedback, and continuous experimentation.About the Role:As the Commercial Strategy and Operations Manager at Relay, you will be integral to our relationships with leading e-commerce clients who spend billions annually on logistics. This pivotal role bridges strategy and execution: you will define market approaches, ensure seamless commercial operations, and oversee high-value client programs from inception to completion.Key Responsibilities:Develop and manage the go-to-market strategy for existing and new clients, crafting commercial frameworks that expedite deal closures and enhance profitability.Ensure client profitability by collaborating with commercial analytics to identify margin risks and implement corrective actions.Oversee the commercial and operational processes for a portfolio of strategic clients, maintaining governance and optimizing performance.

Role Overview Jane Street is hiring a Logistics Coordinator in London. This role centers on managing the movement and tracking of equipment for offices, data centers, and co-location sites across Europe. The position involves close coordination with the Hong Kong office to align global logistics processes. Main Responsibilities Develop and manage logistics plans for transporting equipment from warehouses to data centers. Oversee the call-off process to ensure equipment arrives on schedule and as specified. Work with business stakeholders to coordinate installation and deployment of equipment at multiple sites. Collaborate with the Procurement team to monitor inventory levels and address stock issues. Support asset transfers and suggest improvements to logistics and supply chain procedures. Troubleshoot and resolve logistics challenges quickly and thoroughly. Handle customs brokerage and documentation for importing and exporting goods globally. Location and Collaboration This position is based in London but covers operations across Europe. Regular collaboration with the Hong Kong office is part of the role to help streamline global logistics.

Big Potato is an independent board game company based in Clerkenwell, London. The team designs a variety of games, including quiz formats, drawing challenges, mobile apps, and TV game shows. Each product is created to be easy to learn, enjoyable to play, and a way to bring people together. Role overview The Operations Manager will join the London-based Operations team, overseeing the full operational lifecycle of Big Potato’s products in several major markets. This position centers on order fulfillment, maintaining inventory accuracy, and improving collaboration with third-party logistics (3PL) partners. Acting as a link between Operations, Sales, and external logistics providers, the Operations Manager works to drive operational improvements, manage costs, and uphold high service standards. Main responsibilities Order fulfillment and logistics management Develop and maintain strong working relationships with 3PL partners in the UK, US, Germany, and Canada. Serve as the main contact between Operations and Sales, ensuring priorities and execution are aligned. Enhance operational efficiency through contract negotiation, systems integration, and performance management, meeting SLAs and KPIs. Supervise the Shipping Manager and coordinate logistics activities. Oversee inbound freight from offshore suppliers to the UK, US, and Germany, focusing on cost control, timeliness, and compliance. Review and approve monthly 3PL invoices, identifying opportunities for cost savings. Manage national retailer orders, including order releases in SAP, coordination with warehouses and sales, and ensuring delivery requirements are met. Ensure global freight moves efficiently and within budget, managing risks and addressing delays as they arise. Stock management and allocation Maintain accurate inventory records in both ERP and warehouse management systems. Inform Sales about aged or slow-moving stock to support clearance planning. Manage stock reworks and keep SAP and warehouse stock data synchronized. Oversee stock takes and cycle counts with logistics partners. Allocate stock across all channels, ensuring correct system allocation for national retailers, independent retailers, ex-works customers, Amazon, and eCommerce. Retailer demand forecasting Collaborate closely with Sales to manage and monitor retailer forecasts. Track changes in demand throughout the year and adjust operations as needed.

Director of OperationsFfern is seeking a highly skilled Director of Operations to spearhead our manufacturing and logistics operations along with overseeing our customer service functions from start to finish.As a craft-driven, seasonal fragrance house, we pride ourselves on a sophisticated and high-standard supply chain. This role transcends the typical operations position; it presents a unique opportunity to develop a top-tier operations and service structure within a modern luxury business—one that adeptly manages manufacturing complexities, scales efficiently, and maintains an exceptional quality of customer experience as we expand.This is a hands-on leadership role. We seek an individual equally comfortable with intricate details and the broader strategic vision, capable of making informed purchasing decisions, maintaining operational efficiency, guiding teams, enhancing partner performance, establishing reliable financial reporting, and fostering continuous improvement across our entire operational framework.Key ResponsibilitiesOversee all aspects of physical operations: purchasing, inbound logistics, inventory accuracy, 3PL management, order fulfillment, returns, and reliability through seasonal fluctuations, while aiding in the operationalization of new product launches.Collaborate with Growth and Finance teams to anticipate demand for physical goods, assess 3PL capacity, and determine customer service workforce requirements.Lead the Customer Service team to deliver a world-class experience while ensuring operational efficiency, including managing staffing, productivity, AI, tooling, quality assurance, knowledge base, capacity forecasting, and feedback mechanisms into Operations, Product, Brand, and beyond.Develop finance-grade operational reporting, including up-to-date COGS, stock counts and reconciliation, cost-to-serve metrics, fulfillment and returns data, and customer service metrics.Enhance supplier performance and relationships, instilling procurement discipline focused on cost, quality, reliability, and lead times.

Head of Platform Product Operations, DriveLocation: London, UKAbout the TeamAt Deliveroo, our Drive division represents our dynamic and rapidly expanding fulfillment platform, catering to restaurants, grocers, and retailers in key markets including the UK, Italy, France, and the UAE. Deliveroo Drive empowers our partners to enhance their e-commerce fulfillment capabilities, ensuring they meet the increasing demands of their customers.About the RoleIn this pivotal role, you will lead initiatives that optimize operations and drive performance improvements. You will engage in detailed data analysis, gather insights from merchant partners, shape new product strategies, and develop innovative tools to significantly enhance team productivity. As the Head of Platform Product Operations, you will oversee our international Drive platform's growth and scalability, reporting directly to the Director and GM of Drive within our Logistics organization.Your Responsibilities Will Include:Leading high-impact, cross-functional projects that tackle the unique challenges within Drive.Analyzing complex datasets combined with partner feedback to present actionable insights to leadership.Driving the scaling and optimization of operational quality across emerging business verticals.Implementing product testing and rollouts with merchant partners on-site.Aggregating merchant insights to ensure proactive adherence to operational SLAs.Collaborating with internal stakeholders to align resources and enhance platform capabilities.Why You Should Join Us:You possess the ability to conceive, develop, and execute workstreams independently, with minimal oversight.You seamlessly transition between strategic planning and tactical execution.You take ownership of all workstreams while effectively prioritizing impactful initiatives.You maintain a balance between meticulous attention to detail and prompt execution.You thrive in ambiguous situations while demonstrating a strong propensity for action.Your communication skills are adaptable, tailoring your message to the audience and context.You excel in collaborating with cross-functional teams across the organization.

Relay is at the forefront of transforming the logistics landscape in the digital age. With a remarkable backing of $35M from Europe's largest logistics Series A funding, led by pioneering investors like Plural, which boasts a diverse portfolio from fusion energy to space exploration, Relay is rapidly scaling, outpacing over 99.98% of venture-backed startups. We are curating an exceptionally talented team, setting a new standard within the logistics sector.Our Mission at Relay is to eliminate barriers to commerce. The current high delivery expenses serve as an invisible burden on e-commerce, influencing what products can be sold online and restricting participation. We aspire to create a future where goods flow freely among individuals, ensuring that the online shopping experience is effortless and accessible for all.Join Our Team• A dynamic team of ~110 individuals, with over half specializing in engineering, product development, and data analysis.• Over 45 advanced degrees in fields such as computer science, mathematics, and operations research.• We handle thousands of data points for each parcel, employing rigorous analysis and predictive modeling.• An intellectually stimulating environment characterized by first-principles thinking, rapid feedback loops, and constant experimentation.The OpportunityWe are seeking a Business Operations Lead—a proactive individual contributor role tailored for a hands-on operator. Reporting directly to Relay’s executive leadership, you will own high-context, cross-functional initiatives; enhance operational clarity and drive momentum; and facilitate critical decisions that may otherwise stagnate.This role emphasizes governance, reporting, and cross-team coordination, but it is fundamentally an operational position—distinct from project management. Your success will be gauged by practical execution and measurable outcomes, rather than plans, rituals, or status updates.As the Business Operations Lead at Relay, your responsibilities will include:Leading complex, cross-functional initiatives that span Delivery Squads, Commercial, Finance, and Operations. You will engage in cross-functional projects, consolidate information, and drive execution to completion.Serving as the initial point of contact for urgent, high-stakes Commercial or partner inquiries, performing root-cause analysis and delivering clear recommendations and trade-offs.Facilitating clarity in decision-making across the organization, ensuring that changes in tools and dashboards are well communicated and understood.

Isometric seeks a Registry Operations Manager based in London to oversee the daily functions of its registry. This position plays a key part in the management team, working to streamline processes and align operations with organizational strategy. Responsibilities Lead day-to-day operations of the registry to maintain smooth workflows. Identify and implement ways to improve efficiency across registry activities. Support broader strategic goals by aligning operational practices with company objectives. Maintain high service standards for all stakeholders interacting with the registry. Team and Collaboration This role sits within the management team and collaborates closely with colleagues across departments to ensure the registry meets both internal and external expectations.

Role overview LoopMe seeks a Supply Operations Manager in London to strengthen supply chain processes and enhance operational efficiency. This position works closely with multiple teams to keep supply operations on track and aligned with company growth plans. Key responsibilities Lead initiatives to streamline and optimize supply chain activities Coordinate with cross-functional teams to improve operational workflows Monitor supply operations, making adjustments to support client satisfaction and business goals Apply operational insights to guide decisions and contribute to company growth Location This role is based in London, England, United Kingdom.

As the Operations Team Lead at tsmg, you will play a pivotal role in managing daily operational activities. You will guide and support our Drivers, ensuring that they perform at their best while adhering to company standards. This position reports directly to the Country Manager and offers an excellent opportunity to develop your leadership skills in a dynamic environment.