Receptionist Supervisor (F/M/X) at Accor Hotels | London

About the Role Accor Hotels is hiring a Receptionist Supervisor (F/M/X) for its London location. This position leads the front desk team and plays a key part in shaping the guest experience from arrival to departure. What You Will Do Oversee daily front desk operations, ensuring smooth check-in and check-out processes Manage and support reception staff, providing guidance and feedback Foster a welcoming atmosphere so guests feel valued throughout their stay Promote a positive workplace where team members are encouraged to deliver excellent service Location London

Role Overview The Reception Supervisor at AccorHotels in London leads the front desk team and helps set the tone for each guest’s arrival. This position focuses on delivering a welcoming atmosphere and maintaining high standards of service throughout the guest journey. Main Responsibilities Supervise daily front desk operations, ensuring smooth check-ins and check-outs Support and guide reception staff to maintain consistent service quality Handle guest inquiries and address concerns quickly and professionally Work closely with other hotel departments to improve the overall guest experience

Join our dynamic team at AccorHotels as a Waiter, where you will play a vital role in delivering exceptional dining experiences. We are looking for enthusiastic individuals who are passionate about providing top-notch service and creating memorable moments for our guests.As a Waiter, you will be responsible for taking orders, serving food and beverages, and ensuring that our guests have a delightful experience throughout their visit. If you thrive in a fast-paced environment and enjoy working as part of a team, we want to hear from you!

Join us at AccorHotels as a Sommelier, where your passion for wine and exceptional customer service will shine. In this role, you will curate an impressive wine list, provide expert recommendations to guests, and elevate their dining experience through your extensive knowledge of wines.

Join our dynamic team at AccorHotels as a Welcomer, where you will be the first point of contact for our guests. Your friendly demeanor and excellent communication skills will ensure a warm and memorable arrival experience. You will engage with guests, provide information, and assist them with their needs, all while showcasing the exceptional hospitality that AccorHotels is known for.

As the Head Housekeeper at Hyde London City, reporting directly to the General Manager, you will oversee the entire housekeeping department and lead a dedicated team. Your mission is to ensure that our guests enjoy impeccably clean rooms and inviting public spaces while adhering to budgetary constraints and fostering a positive team atmosphere. Your Responsibilities:Champion the delivery of pristine, well-appointed guest rooms that encourage repeat visits.Lead a vibrant team passionate about guest satisfaction by setting clear objectives, fostering empowerment, and nurturing personal development in a supportive environment.Manage departmental expenses diligently, ensuring alignment with budgetary guidelines while overseeing housekeeping inventory and order management.Uphold high standards for guest rooms and common areas through established SOPs, effective training, and routine inspections.Collaborate closely with various teams, including Front Office, Maintenance, and Food & Beverage, to create unforgettable experiences in a stunning setting.Contribute to our collaboration with external housekeeping partners. 

Join our dynamic team at AccorHotels as a Finance Assistant, where you will play a crucial role in supporting our financial operations. You will assist with daily financial tasks, ensuring accuracy and compliance while contributing to our mission of delivering exceptional hospitality services.

Join our dynamic team at AccorHotels as a Sales Coordinator, where you will play a pivotal role in driving our sales efforts and enhancing customer relationships. In this position, you will assist in the coordination and execution of sales strategies, ensuring that our clients receive exceptional service and support from our team.Key responsibilities include managing sales inquiries, preparing sales reports, coordinating with various departments, and facilitating communication between clients and our sales team. You will also participate in the planning and hosting of promotional events, ensuring that all efforts align with our brand values and objectives.

Join AccorHotels as a Floor Porter, where you will play a vital role in ensuring our guests have an exceptional experience. As a Floor Porter, your responsibilities include maintaining cleanliness and organization in guest areas, assisting with luggage, and providing excellent customer service. Your attention to detail and commitment to a high standard of service will ensure our facilities remain welcoming and pristine.

Join our dynamic maintenance team at AccorHotels, where you will play a crucial role in ensuring our facilities are always in top condition. Your responsibilities will include performing routine maintenance, troubleshooting issues, and collaborating with other team members to enhance the guest experience. We are seeking a proactive individual who is passionate about providing exceptional service and maintaining high standards.

Join our dynamic team at Accor Hotels as a Night Receptionist, where your hospitality skills will shine during the evening hours. You will be the first point of contact for guests, providing exceptional service and ensuring a warm welcome. Your responsibilities will include managing check-ins and check-outs, handling guest inquiries, and maintaining a smooth operation throughout the night shift.

Join our dedicated Maintenance Team at AccorHotels in London, where you will play a crucial role in ensuring our facilities are in top-notch condition. As a Maintenance Team Member, you will be responsible for performing routine maintenance tasks, troubleshooting issues, and contributing to the overall upkeep of our hotel environment to provide an exceptional experience for our guests.

Join our dynamic team at AccorHotels as a Food & Beverage Supervisor, where you will play a pivotal role in enhancing our guests' dining experiences. In this engaging position, you will oversee daily operations in our food and beverage outlets, ensuring exceptional service and quality standards are met consistently.Your responsibilities will include training and supervising staff, managing inventory, and implementing innovative ideas to elevate our offerings. We seek a passionate leader who can motivate their team and create an inviting atmosphere for our guests.

Join our dynamic team at wshgroup as a Night Receptionist! In this role, you will be the first point of contact for guests during the night shift, ensuring a warm welcome and providing exceptional customer service. Your responsibilities will include managing guest check-ins and check-outs, handling inquiries, and maintaining a secure and orderly front desk environment.

Join our dynamic team at WSH Group as a Receptionist. In this pivotal role, you will be the first point of contact for clients and visitors, managing front desk operations, and ensuring a warm welcome to all. Your responsibilities will include answering phone calls, scheduling appointments, and maintaining a tidy reception area.

Join our esteemed team at The Langham, London as a Night Receptionist, where exceptional hospitality and service excellence are paramount. We are searching for a dedicated professional who can uphold our reputation for delivering unparalleled guest experiences.In this role, you will collaborate with our front office team to ensure every guest enjoys efficient and friendly check-in, rooming, and check-out processes. Your responsibilities will include:Providing warm and welcoming check-in experiences for all guests.Promptly addressing guest inquiries and proactively resolving issues.Handling complaints in line with hotel policies, escalating to the Night Manager when necessary.Ensuring adherence to credit policy as per the Night Manager's direction.Maintaining high standards in computer data entry and guest records.

Join our dynamic team at WSH Group as a Receptionist, where you will be the first point of contact for our visitors and clients. Your role will be pivotal in creating a welcoming atmosphere and providing exceptional customer service. You will manage front desk operations, including answering calls, greeting guests, and coordinating appointments. If you are organized, personable, and thrive in a fast-paced environment, we want to hear from you!

We are seeking a friendly and professional Receptionist to join our team at Accor Hotels in London. As the first point of contact for our guests, you will play a vital role in ensuring a warm welcome and providing exceptional service. Your responsibilities will include managing guest check-ins and check-outs, handling inquiries, and maintaining a clean and organized front desk area.

Position OverviewThis role is a 12-month fixed term contract for maternity cover.As a Restaurant Supervisor at Mauro Colagreco, you will play a critical role in ensuring exceptional guest service and overseeing daily operations. Your responsibilities will encompass maintaining high standards from the moment guests arrive until they depart, while also leading a team of waitstaff to ensure seamless service.In this position, you will also serve as the primary communication link between the kitchen and the dining area, while supporting various team members, such as hostesses and baristas. Additionally, you will actively gather guest feedback and relay any requests to management.Key ResponsibilitiesOperationsPossess comprehensive knowledge of the menu and all offerings at Mauro Colagreco Restaurants.Promptly and accurately deliver food orders from the kitchen to guests' tables, providing detailed explanations of each dish.Act as the liaison between Front of House and Back of House teams.Assist waitstaff with table setups by organizing necessary tableware and utensils.Communicate dish details to guests in a knowledgeable and professional manner.Check in on guests, taking additional orders or refilling water as requested by senior staff.Manage the serving of food and the removal of used dishes and utensils.Ensure that all food is served according to safety and quality standards.Provide restaurant staff with customer feedback and special requests.Commit to daily sustainable practices regarding waste management and procurement.Assume additional responsibilities in the absence of the line manager or senior staff.Perform miscellaneous duties as assigned, including working in different departments or restaurants as needed.Health and SafetyReport and rectify any potential or actual hazards immediately.Be well-versed in departmental Fire, Emergency, and Bomb procedures.Ensure the safety of all individuals and property on-site by adhering to laws and anticipating potential hazards.Promote a culture of health and safety awareness within the department.

We are seeking a highly organized and dynamic Head Receptionist to join our team at 180 House in Central London. In this pivotal role, you will be the first point of contact for our guests and members, ensuring exceptional customer service and a welcoming atmosphere. You will manage the reception team, oversee daily operations, and maintain the high standards synonymous with Soho House.