About the job
Join our dynamic team at the newly opened Discover Gourmet store located in the departures lounge of London Stansted Airport! We are on the lookout for enthusiastic and energetic team members who share our passion for high-quality, locally sourced food.
At Lagardère Travel Retail, exceptional service is at the core of our mission. As a Sales Advisor, you will play a vital role in ensuring every customer enjoys a welcoming atmosphere, expert assistance, and a first-rate shopping experience both on the sales floor and at the till point.
While prior customer service experience is advantageous, it is not a prerequisite. We provide comprehensive training to equip you with the skills needed for success. Due to the nature of this role, a five-year work and personal reference, along with a Criminal Reference Check, will be required, as you will be working airside. Further details will be provided during the interview process, or feel free to reach out with any questions.
Key Responsibilities:
Customer Engagement
- Warmly greet customers with a friendly demeanor.
- Assist customers in making informed product selections.
- Promote additional sales through effective link selling.
- Deliver consistent, high-quality customer service at all times.
- Manage end-to-end customer service including till operations.
Inventory Management
- Ensure the store is well-stocked and replenished.
- Handle goods receiving duties efficiently.
- Conduct stocktaking and maintain inventory compliance.
- Oversee merchandising and pricing strategies.
Store Maintenance & Safety
- Maintain a clean and inviting store appearance at all times.
- Ensure safe usage of cleaning materials and practices.
- Keep stock rooms tidy and in accordance with health & safety regulations.
- Report any safety hazards to management promptly.
Security Measures
- Safeguard store inventory and ensure till compliance.
- Maintain shop floor security during your shift.
- Stay vigilant of potential security risks in collaboration with the airport community.
Ideal Candidate Profile:
- Excellent communication skills, both verbal and written.
- Adaptable to a fast-paced, changing environment.
- Ability to work effectively both in teams and independently.
- Capable of thriving under pressure.
- Strong interpersonal skills and a professional demeanor.
- Reliable and punctual with attendance.
- Self-motivated and proactive.
About Lagardère Travel Retail:
Lagardère Travel Retail is a trailblazer in the travel retail sector, proudly operating over 4,600 stores across 35 countries since 2004. Our commitment to delivering exceptional experiences for travelers is unmatched, and we invite you to be part of this exciting journey.
