Senior Customer Solution Engineer

Location: London (Hybrid Working - 3 days per week office attendance) About Zuora At Zuora, we’re redefining what it means to operate a Modern Business. As the global economy shifts towards subscription and usage-based models, we empower organizations to foster enduring customer relationships that promote sustainable growth—benefiting their businesses, their customers, and the planet. Our innovative platform enables some of the world’s leading companies across various sectors including software, media, telecommunications, IoT, and more to effectively monetize new business models, enhance customer relationships, and deliver outstanding digital experiences. The Team & The Opportunity We are in search of a Senior Customer Solution Engineer to join our expanding EMEA team, focusing on enterprise customers and prospects throughout the region. This role is highly collaborative and customer-focused, placing you at the intersection of technology, business strategy, and value-driven selling. You'll work closely with Account Executives, Product, Solutions, and Customer teams to guide organizations in understanding the potential of Zuora and translating that into tangible business outcomes. This position is location-specific and ideal for a candidate based in the London or Home Counties area, with regular collaboration in our office to maximize impact. What You’ll Be Doing Become a trusted expert in Zuora through thorough onboarding and training across our products, solutions, and use cases. Establish strong technical relationships with customers and prospects, gaining a deep understanding of their goals, constraints, and operational models. Lead engaging product demonstrations and technical presentations for senior stakeholders, including C-level executives. Craft customized, end-to-end demonstrations aligned to each customer’s strategic objectives across various industries. Support intricate enterprise sales cycles by achieving technical victories, addressing objections, and distinctly showcasing Zuora’s value proposition. Collaborate with Product and Solutions teams to impact roadmap priorities based on customer and market insights. Manage adoption and technical health across accounts, ensuring customers derive value and achieve their defined KPIs. Contribute to shaping the commercial strategy and more.

Role overview Unily is expanding in the enterprise Employee Experience sector and seeks a Senior Solutions Engineer based in London. This role supports complex enterprise sales efforts across the EMEA region, working closely with internal teams and prospective clients. What you will do Collaborate with Account Executives to identify and pursue high-value opportunities, guiding prospects through complex buying decisions. Blend strategic insight with technical expertise to shape solution strategies and communicate the benefits of transformation initiatives. Act as a trusted advisor throughout the sales process, helping clients understand how Unily addresses their current needs. Lead product demonstrations, workshops, and proofs of concept that highlight business value and outcomes. Requirements Significant experience managing complex, multi-stakeholder enterprise deals within the EMEA region. Strong skills in clarifying intricate sales processes and building trust with both prospects and clients. Comfortable working alongside technical and commercial teams. This position suits someone who brings structure to ambiguity and communicates both the strategy and technical aspects of Unily’s solutions.

Join Luminance, a trailblazer in Legal-Grade™ AI for enterprises, recognized globally as a leader in innovation. Supported by prestigious venture capitalists and featured on both Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is reshaping the legal industry worldwide.As a Senior Customer Solutions Engineer, you will have the distinct opportunity to collaborate across Sales, Product, and Customer Success teams, enhancing the technical capabilities of our customers and helping them realize the full potential of Luminance's offerings. Your mission will be to deliver an unparalleled technical experience for our Enterprise clients, facilitating faster and more efficient integrations with our platform.The ideal candidate will possess a unique combination of customer-centric skills and a solution-oriented approach, guiding clients on how to optimally leverage our solutions for their success.You will engage directly with our platform and Workflow engine, deploying solutions that streamline legal workflows throughout a customer's technology ecosystem.A Senior Customer Solutions Engineer will develop extensive expertise in our AI platform and its effective integration with diverse customer systems. You will work closely with both potential and current clients, providing expert guidance and support to ensure seamless integration. In collaboration with Account Executives, Product Specialists, and Customer Success Managers, you will play a pivotal role in transforming prospects into satisfied, long-term clients.We offer a generous £2000 learning budget to each employee, demonstrating our commitment to your professional growth as we expand.

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to provide unparalleled concierge-level customer experiences. Our cutting-edge technology empowers leading enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and engaging interactions across all communication channels, including voice, chat, email, and SMS.We envision a future where customer interactions are revolutionized, moving from mundane support tickets to swift resolutions and enriching conversations that foster deeper relationships. Our mission is supported by prestigious investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, who share our innovative vision.As a company that values collaboration and excellence, we operate from our London office, where our principles—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our collective growth and success.About the RoleWe are seeking a Senior Solutions Engineer, a pivotal technical role that will help define the future of our AI-driven solutions in the enterprise sector. This position bridges pre-sales engineering, product strategy, and enterprise architecture. You will act as a trusted technical advisor to enterprise clients, facilitating value-driven solutions and integrating Decagon’s AI-native platform into complex ecosystems.

About UsSmarsh is dedicated to empowering organizations to effectively manage risk while harnessing intelligence from their digital communications. With a thriving community of over 6,500 clients in regulated sectors, Smarsh provides indispensable tools for identifying compliance, legal, and reputational risks across more than 80 communication channels, helping to avert potential regulatory penalties and negative publicity. Our commitment to relentless innovation has earned us recognition from industry analysts such as Gartner and Forrester, while our sustained growth has placed us on the Inc. 5000 list of the fastest-growing American companies since 2008.We are in search of a highly skilled Senior Solutions Engineer to collaborate with our Sales Executives in pursuing various opportunities, including renewals, upsells, and acquiring new clients. The ideal candidate will bring exceptional technical proficiency in B2B Enterprise SaaS sales. In this role, the Senior Solutions Engineer will be instrumental in effectively positioning all Smarsh products in the market and advancing sales cycles towards technical victories.

Parloa builds technology that helps brands create more meaningful customer interactions. The team works with agentic AI to raise the standard of customer service, aiming for real connections rather than just transactions. Over one billion customer interactions have passed through Parloa’s platform, with clients such as Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI. Role overview The Senior Partner Solution Engineer in Parloa’s London office strengthens the company’s partner ecosystem. This role centers on supporting partners as they present, sell, and implement Parloa’s conversational AI platform. Responsibilities span early discovery, technical guidance, solution design, validation, and ongoing support throughout the deal cycle. The aim is to help partners confidently deliver AI-driven customer experiences that drive pipeline growth and close deals. What you will do Partner technical enablement: Coach partners on discovery, demos, solution design, and scoping so they can position and deliver Parloa solutions effectively. Technical sales support (partner-led): Lead technical discovery, solutioning, and validation for partner-led and co-sell opportunities during pre-sales. Solution design and architecture: Support partners in building scalable, enterprise-ready solutions that match customer needs and business goals. Partner advisory: Serve as a technical advisor, translating Parloa’s platform capabilities into clear business value for both technical and non-technical audiences.

Role Overview Okta is hiring a Senior Solutions Engineer in London. This position focuses on delivering identity solutions to a wide range of clients. The work combines technical expertise with client-facing collaboration, aiming to improve user experience and maintain strong security and compliance standards. What You Will Do Work directly with customers to understand their requirements and design solutions tailored to their needs Implement Okta's identity products across varied client environments Collaborate with cross-functional teams to ensure smooth project delivery Provide technical guidance throughout the solution lifecycle Mentor junior engineers and contribute to team knowledge sharing What Matters Here Strong background in identity solutions and security Ability to translate client needs into actionable technical plans Experience working with diverse stakeholders Commitment to Okta's mission of secure access for all users

Are you passionate about delivering exceptional solutions in a fast-paced environment? Join Algolia as a Senior Solutions Engineer, where you will play a critical role in shaping the technical success of our customers. In this position, you will leverage your deep technical expertise and innovative problem-solving skills to help clients implement our search and discovery APIs effectively.Your responsibilities will include collaborating with cross-functional teams, providing technical guidance, and ensuring the highest level of customer satisfaction. If you thrive in a dynamic environment and have a knack for translating complex technical concepts into practical solutions, we want to hear from you!

Our MissionAt Planday, a part of Xero, we believe that scheduling goes beyond merely filling shifts. It’s about discovering the ideal balance that fuels business growth while allowing team members to achieve a fulfilling work/life balance.Our goal is to harness the power of Agentic AI to pave the way for a future where managers can effortlessly free up precious time for both their businesses and teams. We are not just developing software; we are on a transformative journey to humanize shift work, making work/life balance accessible for all shift workers. By leveraging cutting-edge technology, we empower individuals to realize their full potential both at work and in life.Founded in 2004 and headquartered in Copenhagen, Denmark, Planday has been instrumental in crafting optimal schedules for hundreds of thousands of users globally. Since being acquired by Xero in 2021, our commitment to innovation has only strengthened.Your ImpactAs a Senior Solution Engineer, you will play a pivotal role in Planday’s go-to-market strategy, collaborating closely with Sales, Product, and Engineering teams to help customers understand how our solutions can seamlessly integrate into their operational and technical landscapes. You will serve as both a value-driven sales advocate and a technical authority, adept at translating intricate capabilities into tangible business outcomes for decision-makers.This role is crucial as we increasingly engage with more complex buyer groups across Mid-Market and Enterprise sectors, where multiple stakeholders, integrations, and technical specifications significantly influence purchasing decisions.You will bridge the gap between commercial aspirations and technical realities, ensuring that we can confidently position Planday within sophisticated customer environments while proactively mitigating obstacles that could hinder deal closures.Your ResponsibilitiesCollaborate with Account Executives on active opportunities to assess requirements and devise the optimal technical strategy.Define technical win strategies early in the sales process, identifying potential risks, dependencies, and competitive advantages.Lead technical discovery sessions and deliver demonstrations that link Planday to concrete business results.Articulate integration, security, and ecosystem considerations into clear value propositions for both technical and executive audiences.Design and develop practical proofs of concept, integrations, or tailored customer-specific solutions as needed to secure deals and demonstrate feasibility.Engage closely with Product and Engineering to address customer-specific requirements and ensure alignment with our technical capabilities.

CoreWeave is the quintessential cloud solution for AI™, designed by innovators for innovators. Serving a diverse clientele, including leading AI labs, startups, and global enterprises, CoreWeave provides a powerful platform enriched with state-of-the-art technology, tools, and expert teams to empower innovators in building and scaling AI solutions with assurance. Since our inception in 2017, we have achieved the status of a publicly traded company (Nasdaq: CRWV) in March 2025. Discover more at www.coreweave.com. We take pride in being a Living Wage accredited employer. What You’ll Do:As a member of the Physical AI Field Engineering team at CoreWeave, you will collaborate directly with engineering organizations to implement AI solutions that revolutionize the analysis of testing, simulation, and manufacturing data. You will engage closely with customers, applying machine learning techniques to complex physics challenges, enabling them to derive insights from extensive engineering datasets and enhance decision-making throughout their development processes.The Senior Customer Success Engineer will work in tandem with Forward Deployed Data Scientists and other technical experts to deliver impactful AI applications within customer environments. By integrating engineering domain knowledge with practical machine learning skills, you will ensure that AI solutions yield tangible benefits within production engineering workflows.About the Role:CoreWeave is on the lookout for a Senior Customer Success Engineer to facilitate the technical delivery of AI solutions tailored for engineering teams.In this capacity, you will collaborate closely with delivery leads and data scientists to execute customer solutions using engineering datasets, including simulation, testing, and manufacturing data.You will leverage machine learning principles in real-world engineering workflows while guiding customers in understanding and embracing AI-driven problem-solving methodologies.Your contributions will be pivotal in the successful deployment and integration of AI solutions across various customer projects.

The PreSales team is dedicated to enhancing sales effectiveness, minimizing churn rates, and advocating for value-driven solutions that address customer needs. As a Senior Solutions Engineer, you will collaborate closely with the sales team to facilitate the successful execution of both prospective and expansive deals. Your technical expertise will enable you to become a trusted advisor to both sales and services teams. What does your daily routine entail? Fostering and nurturing relationships with sales representatives, partners, customers, and various internal stakeholders. Acquiring in-depth knowledge of HubSpot products to offer improved and tailored solutions. Identifying customer challenges and delivering technical insights that align with their business objectives. Leading and engaging in projects relevant to PreSales, sales initiatives, and broader organizational goals. Providing coaching and mentorship to junior team members. What qualifications will help you excel in this role? A minimum of 3 years of experience in a PreSales, technical consulting, or sales role. Proven experience collaborating with internal teams and engaging with external customers. A willingness to acknowledge mistakes and see actionable feedback as a valuable opportunity for growth. A passion for teamwork and a drive for personal development. Embracing HubSpot's core values embodied in the HEART framework.

About MixpanelAt Mixpanel, we empower builders with an event analytics platform that delivers instant insights—no SQL needed. Our goal is to ensure that every member of an organization can access valuable data, enabling informed decisions that enhance product, marketing, and revenue outcomes.With over 9,000 paying customers, including industry leaders like Netflix, Pinterest, Sweetgreen, and Samsara, we are committed to providing a comprehensive and trustworthy analytics solution that everyone can rely on.About the Customer Success & Solutions Engineering TeamOur Customer Success & Solutions Engineering teams serve as analytics consultants, embedding themselves within our enterprise clients to drive impactful business results. We collaborate closely with prospects and customers throughout their journey, ensuring we understand their needs and maximize the value of our solutions while supporting our Sales team in achieving those goals.As a Senior Solutions Engineer, you will work hand-in-hand with Account Executives, Account Managers, Product, Engineering, and Support teams to implement self-service analytics within client organizations, facilitate change management, and execute technical projects that enhance customer satisfaction and ROI on Mixpanel investments.About the RoleOur Solutions Engineers are curious and adaptive, excelling at articulating the technical advantages and specifications of Mixpanel to developers and product managers, while also conveying the business benefits to senior executives.In your first month, you'll become a Mixpanel expert, mastering both features and implementation. You'll shadow customer calls and product demonstrations with experienced Sales Engineers and Account Executives to learn how to effectively communicate our value proposition. Training on Mixpanel's internal systems and tools will also be provided to ensure your success.Within your first three months, you will engage directly in deal cycles with Commercial Account Executives, leading technical qualifications for customer use cases and presenting customized demonstrations. You will collaborate with leadership from prospective organizations to identify business challenges that can be addressed with our analytics platform, consulting on strategies to achieve significant ROI.You will also partner with both business and technical teams at prospects to design and implement proof-of-concept projects that showcase Mixpanel’s value, including advising on data ingestion strategies.

About ITRSITRS Group Limited is honored to be recognized as a Great Place to Work, providing cutting-edge enterprise SaaS solutions. Our esteemed clientele includes 90% of the world's leading investment banks, a testament to our excellence and reliability in the industry. With strong backing from prominent private equity investors, we are on a fast-paced growth trajectory.Our headquarters is located in Shoreditch, London's vibrant tech sector, with additional offices spread across the UK and internationally, from the Netherlands to Manila, New York City, and Florida. We take pride in fostering a diverse, friendly, and dynamic workplace culture, emphasizing internal promotions and the continuous development of our team members.Scope of RoleWe are seeking a seasoned Customer Solutions Engineer to join our team. In this role, you will play a vital part in propelling our sales initiatives forward.Reporting to the Global Head of Customer Engineering within the Customer Solutions and Success team, you will operate at the intersection of Sales, Marketing, Product, and Engineering to assist our Sales Executives in achieving their annual sales goals. This involves delivering technical presentations and product demonstrations to potential clients, facilitating technical workshops to ascertain requirements, and implementing our solutions as part of Proof of Concepts.Key Responsibilities: Develop a comprehensive understanding of our products and technologies. Lead presentations, demonstrations, and discussions with CXO and VP-level stakeholders within major enterprise accounts. Analyze and translate client requirements into practical solutions. Support the sales team throughout the sales cycle as a technology and product expert. Execute Proof of Concept projects to build client confidence and secure acceptance, coordinating logistics with all partners. Respond professionally to customer RFPs/RFIs. Position our technology competitively in the market. Represent our products, corporate values, and brand at customer interactions and industry events such as conferences and seminars. Propose innovative solutions to overcome technical challenges encountered during the sales process. Conduct Technical Account Management (TAM) for key accounts. Travel regionally for client meetings, marketing events, and Proof of Concepts.

Role overview Geotab is looking for a Senior Solutions Engineer based in London, England. This role calls for strong technical knowledge and fluency in both French and English. The position focuses on designing and implementing tailored solutions for clients, working closely with the engineering team to address specific business needs. What you will do Design and implement solutions that address client requirements Work with customers to understand their technical challenges Apply bilingual French-English skills in all aspects of client engagement Contribute technical insights to improve Geotab’s product offerings Support customer satisfaction by ensuring solutions meet expectations Requirements Fluency in French and English Strong technical background Experience designing and implementing client solutions

Department Overview:Join our dynamic Customer Success team at InfoSum, where we integrate support, customer operations, and solutions engineering to deliver unparalleled value to our clients. Our mission is to empower our customers to fully leverage the InfoSum platform, providing them with essential support and continuously gathering insights from their use cases for internal improvements.Sub Department Overview:The Customer Success team is dedicated to understanding and addressing the needs of our signed clients. We achieve this by consulting on 1PD strategy, platform utilization, and fostering partnerships. By providing feedback to the core business, we uncover essential requirements and opportunities that facilitate collaboration across departments for renewals, addressing platform challenges, upselling opportunities, and managing legal inquiries to ensure excellent service delivery.Job Overview:As the Director of Solutions Engineering, you will be pivotal in ensuring that InfoSum’s clients maximize the value derived from our platform. You will lead a talented team of Solutions Engineers, offering technical expertise and strategic direction to assist clients in implementing, optimizing, and scaling their use of InfoSum’s technology. This role requires a unique combination of technical skills, leadership qualities, and customer engagement abilities to drive successful outcomes for our clients while supporting the growth of InfoSum.Core Responsibilities:Lead and mentor the Solutions Engineering team, promoting a culture of technical excellence and a customer-first approach.Collaborate closely with the Customer Success and Sales teams to identify client needs and deliver technical solutions that enhance adoption and create value.Serve as a strategic consultant for customers, advising on best practices for data collaboration, identity resolution, and platform integration.Manage the implementation of InfoSum’s technology for new clients, ensuring smooth onboarding and integration with existing data ecosystems.Work with Product and Engineering teams to relay customer feedback, influencing product development priorities.Create and refine technical documentation, best practices, and training materials to facilitate customer onboarding and ongoing education.Encourage the team to proactively seek out opportunities to expand usage, enhance performance, and ensure long-term customer success.Support pre-sales initiatives by providing technical expertise during client engagements, effectively communicating the value of InfoSum’s platform.Handle technical escalations, troubleshooting complex issues, and coordinating with internal teams to deliver timely resolutions.Drive continuous improvement within the Solutions Engineering function, enhancing processes to boost efficiency and customer impact.

About UsFieldguide is redefining trust in global commerce and capital markets by automating and enhancing the workflows of assurance and audit professionals, particularly in the realms of cybersecurity, privacy, and financial audit. Our mission is straightforward: we develop software that fosters trust between businesses.Headquartered in San Francisco, CA, Fieldguide operates as a remote-first company, empowering you to excel in your role from anywhere. We are proud to be supported by leading investors such as Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and others.Diversity is at the core of our values. We actively seek individuals from varied backgrounds and experiences to help shape the future of audit and advisory. Our team is inclusive, driven, humble, and supportive, fostering a culture of collaboration and personal growth.As part of a dynamic start-up, you will have the chance to help forge the future of business trust, significantly improving audit practitioners' work-life balance by streamlining up to 50% of their tasks. If you resonate with our values and are passionate about cultivating an exceptional culture and product, Fieldguide is your ideal workplace.About the RoleIn the role of first Solutions Engineer in EMEA, you will be crucial in driving Fieldguide’s expansion across international markets, influencing how we serve audit, assurance, and advisory firms in the region. This hybrid position encompasses pre-sales, implementation, and solution delivery, requiring collaboration with Sales, Customer Success, and Product teams to ensure outstanding customer experiences from initial demonstrations to full product adoption.We seek a candidate with comprehensive knowledge of audit and advisory processes, coupled with a robust technical and consulting skill set. You should thrive in dynamic environments and be eager to establish new processes, tools, and playbooks from the ground up.What You’ll AchieveEstablish the foundation for Fieldguide’s Solutions function in EMEA.Deliver exceptional customer experiences from demo to adoption.Influence global product development with insights specific to EMEA.Contribute to the digitization of audit and advisory practices across the region.What You’ll Do

About SemgrepSemgrep is at the forefront of code security, enabling innovators to create without barriers. Our platform allows teams to identify, highlight, and resolve genuine issues before deployment, leveraging a security infrastructure that adapts as they develop. Semgrep safeguards code in real-time, providing developers with the necessary guardrails to accelerate their workflows while maintaining security. Designed specifically for developers and endorsed by security professionals, Semgrep integrates seamlessly into existing workflows, offering solutions without disrupting productivity. Our AI-powered technology learns your context, dramatically reducing false positives and highlighting actionable vulnerabilities, a feat validated by 95% of security reviewers across over 6 million findings. With Semgrep, zero false positives is a tangible goal, as AppSec teams experience an 80% reduction in false positives in Code and Supply Chain, significantly decreasing their backlog.Founded in San Francisco and supported by prominent investors including Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital, Semgrep is recognized by Gartner in Application Security Testing and trusted by industry leaders like Snowflake, Dropbox, and Figma. Discover more at semgrep.dev.About the RoleAs a Senior Solutions Engineer at Semgrep, you will play a crucial role in a diverse team dedicated to helping developers worldwide create more secure applications. Your interactions with our clients will directly enhance their development processes by identifying software vulnerabilities prior to launch. You will serve as the technical authority, collaborating with customers to understand their objectives and challenges, integrating our solutions into their environments, and maximizing the value we deliver.Prior experience in a dynamic tech environment is beneficial, but we value your problem-solving capabilities more than your background. If this role excites you, even if you don't meet every requirement, we encourage you to apply!

Join Cloudflare as a Senior Manager in Solutions Engineering for the UKI region. In this pivotal role, you will lead a talented team of engineers and collaborate closely with sales, product, and customer success teams to deliver innovative solutions that enhance our clients' experiences. Your expertise will be key in architecting bespoke solutions that leverage Cloudflare’s cutting-edge technology.

Join Cloudflare as a Senior Named Solutions Engineer in the UKI region. In this pivotal role, you will have the opportunity to work directly with our clients, understanding their needs and tailoring our solutions to meet their unique challenges. Your expertise will help to drive customer success and foster long-term partnerships.

Join our dynamic PreSales team at HubSpot, where our mission is to enhance our sales methodologies, minimizing churn while delivering value-driven solutions tailored to our customers' needs.As a Senior Solutions Engineer, you will collaborate closely with our sales teams to spearhead the execution of both prospective and expansive deals. Your technical expertise will establish you as a trusted advisor for both sales and services teams.Your Daily Responsibilities:Forge and nurture relationships with sales representatives, partners, customers, and internal stakeholders.Deepen your understanding of HubSpot products to provide optimal solutions.Analyze customer challenges to deliver impactful technical value aligned with their business objectives.Lead and participate in projects pertinent to PreSales, sales initiatives, and broader business strategies.Mentor and guide junior team members in their professional development.