Customer Experience Lead

Role overview The Customer Experience Lead at truemed plays a key role in shaping every stage of client interaction. This position is based in either Los Angeles, CA or Austin, TX. The main focus is to raise client satisfaction and nurture lasting relationships with customers. What you will do Manage and guide a team dedicated to providing excellent service for truemed clients Evaluate customer feedback to spot trends and highlight opportunities for improvement Create actionable recommendations based on analysis of customer data Put new strategies in place to enhance the customer journey and deepen engagement Promote a culture centered on service and strong, ongoing client partnerships

Location: Based On-site 5 days/week in LA HQAbout Us:At Thrive Causemetics, we believe in being Bigger Than Beauty™. As an independent and female-owned beauty brand, we specialize in high-performance vegan cosmetics while giving back to our community. Every product purchased contributes to our mission of making a positive impact, as all Thrive Causemetics products are paraben-free, sulfate-free, and cruelty-free.We are passionately committed to creating a collaborative and inclusive workplace where every voice is valued. Our culture prioritizes wellness and fosters a strong work ethic in a vibrant environment where our team members are inspired by their work.Ideal Candidate:We seek a beauty enthusiast and visionary leader who possesses a data-driven mindset to lead our Customer Experience team through an exciting growth phase. Your unique combination of operational excellence and a leadership approach that harmonizes empathy with efficiency is essential. You are passionate about beauty and excel at supporting high-performing teams while valuing individual contributions. Your experience in guiding teams through change and scaling operations will be invaluable as we build a foundation for sustainable excellence.As a proactive innovator and systems thinker, you understand the importance of implementing the right tools, workflows, and technologies to enhance performance in a customer-centric setting. You view AI, automation, and customer experience technology as strategic tools that improve resolution times, service consistency, and empower team members. With attention to detail and a comprehensive perspective, you ensure teams find purpose and pride in their work. If you are excited about beauty, brand loyalty, and delivering exceptional service experiences, we want to hear from you.

Join Metropolis as a Senior Workplace Experience Lead, where you will play a pivotal role in enhancing our workplace culture and employee engagement. We are seeking a dynamic leader who is passionate about creating exceptional workplace experiences and driving initiatives that foster collaboration and innovation.Your responsibilities will include developing and implementing strategies that enhance the employee experience, collaborating with cross-functional teams, and utilizing data-driven insights to inform decision-making. You will also lead the planning and execution of workplace events and programs that promote inclusivity and well-being.

At Match Group Shared Care and Moderation Services, we provide vital operational support for a diverse array of brands including Tinder, Match.com, Meetic, OkCupid, Plenty of Fish, and BLK, among others. Our department excels in moderation and customer service operations, strategic policy support, knowledge management, and analytics, all while focusing on key Trust and Safety and Customer Care KPIs. We pride ourselves on our agility and commitment to building sustainable solutions that can accommodate our rapidly growing business.We are in search of a seasoned customer experience expert to lead and refine our strategy for delivering exceptional customer service. As the chief architect of the customer journey, you will oversee the entire process from the moment a user seeks assistance to the resolution of their issue and beyond.Your extensive background in customer support, voice of the customer initiatives, content development, and knowledge management will be essential in this role. You will be responsible for establishing and upholding high standards for customer experience across the organization. If you possess a customer-first mentality, outstanding communication skills, strong strategic acumen, and a passion for driving impactful change, we want to hear from you!

Bold is at the forefront of promoting healthy aging, providing tailored, evidence-based exercise programs for Medicare beneficiaries aimed at enhancing physical activity, preventing falls, and alleviating musculoskeletal discomfort. Our innovative Medicare solutions are trusted by members who appreciate engaging and clinically validated exercise programs that lead to tangible health improvements. Supported by prominent investors like Rethink Impact, Andreessen Horowitz, and Khosla Ventures, we are dedicated to transforming lives.We are seeking a dynamic Customer Experience Associate who will proactively reach out to both new and existing members to drive enrollment and boost program completion rates.Your role will be pivotal in realizing our vision of ensuring that every aging adult has access to customized, accessible online workouts. This full-time remote position will report directly to our Manager of Member Experience.Key Responsibilities:Conduct high-volume outreach through phone, text, and email daily.Execute over 100 outbound calls per day successfully.Achieve an enrollment rate of 25% or more from all connected leads.Ensure that 25% or more of all engaged members participate in a class within one week of outreach.Maintain a customer satisfaction score of 92% or higher.

At Buck Mason, we are dedicated to delivering an exceptional shopping journey that captivates our customers from start to finish. As a vital member of our Customer Experience team, you will be instrumental in transforming customers into loyal advocates while enhancing and streamlining our daily operations. We seek a motivated, results-driven, and strategic customer champion who is passionate about crafting distinctive interactions between each customer and the Buck Mason brand.In this role, you will collaborate closely with our technology, product, retail, and online teams to establish, maintain, and most importantly, enhance processes and systems that revolutionize the customer experience within the e-commerce industry.

Join Industrious as a Member Experience Manager in Los Angeles, where you will play a pivotal role in enhancing the overall experience of our members. You will be the face of our organization, ensuring that every interaction is positive and impactful. Your leadership will help to foster a vibrant community, driving member engagement and satisfaction.Your responsibilities will include managing member services, resolving issues efficiently, and collaborating with various teams to create exceptional experiences. If you have a passion for community engagement and a knack for problem-solving, this is the perfect opportunity for you!

Riot Games is at the forefront of creating captivating player experiences through data-driven insights. As a Principal Machine Learning Engineer on the Publishing Platform Data team, you will spearhead the design and implementation of the modeling architecture that enhances personalization, matchmaking, and social interactions within our expansive player community. Collaborating closely with Product, Data Engineering, and Software Engineering teams, you will leverage extensive datasets to develop adaptive AI systems that ensure meaningful connections and equitable gaming experiences.

At Monks, we prioritize the safety of our candidates. Please be wary of fraudulent job postings and recruitment activities that may misuse our company name. We will never ask for payment or bank information during the recruitment process. While we may reach out via LinkedIn, all applications must be submitted through our official website (monks.com/careers).About the RoleWe are makers. Our curiosity drives us to create, and we believe that the best way to validate an idea is to bring it to life.As the Creative Director, Interactive & Retail Experiences, you will be the architect of the "magic moment"—the instant a user interacts with a device and realizes its necessity. Reporting to the Group Creative Director of Emerging Experiences, you will take charge of the digital representation of Google hardware and software in the physical realm.Your expertise lies in the screen, but your environment is the store. You'll spearhead the development of top-notch interactive demos for global retail spaces (including Google Store, Best Buy, etc.) and event activations. You embody a hybrid creative leader: part UX architect, part product designer, and part storyteller, skilled in transforming intricate AI features into intuitive, engaging, and "Google Grade" interactions.

About Us:At Industrious, we are proud to be the premier provider of premium workplace-as-a-service, recognized for creating some of the highest-rated workplaces in the industry. Our mission revolves around fostering exceptional experiences for teams of all shapes and sizes, including our own. We believe that great days at work are built on collaboration, creativity, and camaraderie. If you thrive in a dynamic, team-oriented environment and love generating innovative ideas, we want you on our team!Embracing Authenticity: We understand that diverse backgrounds, perspectives, and ideas are essential for success. At Industrious, we are committed to cultivating an inclusive and respectful workspace where everyone can be their authentic selves. We celebrate individuality and recognize that our greatest achievements come from working together as one cohesive unit.We take pride in our accolades, having been named one of America’s 500 fastest-growing companies by Inc. Magazine in 2020 and recognized as one of Forbes’ Best Startup Employers.To explore career opportunities with us, visit www.industriousoffice.com/careers.Role Overview:This is an in-person hospitality role, requiring you to be on-site five days a week. Candidates should reside within a commutable distance of Los Angeles, CA. We offer a competitive compensation package that includes excellent commuter benefits!As a Member Experience Manager, you will serve as the primary problem solver and experience architect for our members. You will be the key connector within your location, utilizing your business acumen to manage details and communications that ensure seamless operations. Your confidence will enable you to engage comfortably with all stakeholders, including CEOs, while your enthusiasm for networking will help you represent Industrious in the local business community. You will actively seek potential members and provide them with exceptional workplace experiences. Your natural curiosity will facilitate our consultative sales approach, allowing you to identify and meet the needs of our clients. You will orchestrate remarkable events and enjoy the effort required to make them successful. Your passion for helping others will shine through in every interaction.

Join the Industrious team as a Part-Time Member Experience Associate in the vibrant city of Los Angeles! In this pivotal role, you'll be the first point of contact for our members, ensuring they receive exceptional service and support. Your responsibilities will encompass a range of tasks, from welcoming clients and assisting with inquiries to maintaining a positive and professional environment. If you thrive in a fast-paced setting and are passionate about customer service, we'd love to meet you!

Join our dynamic team at Industrious, where we prioritize member experience and community engagement. As a Member Experience Associate, you will play a crucial role in creating a welcoming and productive environment for our members. Your responsibilities will include assisting members with their needs, managing inquiries, and ensuring a seamless experience within our vibrant workspace.

Join Hadrian in Shaping the Future of Manufacturing!At Hadrian, we are revolutionizing the aerospace and defense industries through our cutting-edge autonomous factories. By leveraging advanced software, robotics, and comprehensive manufacturing capabilities, we empower companies to produce rockets, satellites, jets, and ships at unprecedented speeds—up to 10x faster and at half the cost. We are on a mission to redefine how America manufactures its most vital components.With a recent $260 million Series C funding round, we are excited to expand our footprint with a new 270,000 square foot factory in Mesa, Arizona, creating 350 immediate job opportunities. As we establish our new headquarters and launch Hadrian Maritime for naval production, we are also introducing a Factory-as-a-Service model that delivers integrated systems rather than mere parts.Collaborating with startups, Tier 1 and Tier 2 suppliers, and major defense contractors in the realms of space, shipbuilding, and aviation, Hadrian is dedicated to scaling production, reducing costs, and accelerating the delivery of mission-critical projects. Supported by prominent investors such as Lux Capital, Founders Fund, and Andreessen Horowitz, our rapidly growing team shares a collective vision to reindustrialize American manufacturing for the 21st century and beyond.Your RoleAs a Developer Experience Engineer, you will play a pivotal role in transforming how our engineers design and deploy software at Hadrian. Your expertise in Go, Python, and TypeScript will enable you to create intuitive tools, command-line interfaces (CLIs), and automation processes that simplify complex infrastructure challenges. You will develop Kubernetes operators, craft ChatOps integrations, and design configuration systems using CUE to minimize operational toil. This role is a harmonious blend of software engineering proficiency and platform-oriented thinking, all aimed at enhancing our manufacturing innovation.Your ResponsibilitiesDesign and implement CLI tools using Go for streamlined developer workflows.Create Kubernetes operators to automate infrastructure provisioning.Develop Slack bots and ChatOps integrations to facilitate self-service operations.Build GitHub Actions and reusable CI/CD workflows for automation.Implement CUE schemas and tools for effective configuration management.Integrate ArgoCD, Kargo, and Holos for sophisticated GitOps workflows.Write Python scripts and tools for build automation and testing.Develop TypeScript-based web tools and Visual Studio Code extensions.

Join Metropolis as the Director of Workplace Experience, where you will lead our efforts to create an inspiring and productive work environment. In this key leadership role, you will be responsible for enhancing the overall employee experience, ensuring that our workplace is dynamic, inclusive, and aligned with our company's vision. You will collaborate with various departments to implement innovative strategies that promote employee well-being and engagement.

Join our dynamic team at Industrious as a Part-Time Member Experience Associate in the vibrant Playa District of Los Angeles! In this role, you'll play a crucial part in creating an exceptional experience for our members by providing outstanding customer service and support. Your daily interactions will help foster a welcoming environment, ensuring that every member feels valued and engaged.As a Member Experience Associate, you will be responsible for managing member inquiries, assisting with facility operations, and ensuring that our workspace is always in top-notch condition. This is an exciting opportunity to be part of a growing company that values collaboration and innovation.

Position Title: Guest Services Associate LeadReports To: Operations ManagerLocation: Los Angeles, CAClassification: Non-ExemptSalary: $19.00 - $22.00 Hourly RatePosition Overview:The Lead Guest Services Associate is a pivotal role responsible for guiding the overnight Guest Services Associate team to create a safe, clean, and welcoming atmosphere for our guests. This leadership position demands adept delegation, robust communication skills, and proactive problem-solving abilities. As the primary overnight contact for operational needs, the Lead will ensure adherence to policies and procedures while fostering interdepartmental collaboration to support our guests effectively.Key Responsibilities:Team Leadership:Supervise and lead the overnight GSA staff, ensuring alignment with organizational objectives.Delegate tasks and adjust daily assignments based on operational priorities.Facilitate onboarding and continuous training for new GSAs, providing mentorship and performance feedback in collaboration with the Operations Manager.Operational Communication:Conduct daily shift handoff meetings to relay essential updates and guest needs.Ensure completion of daily logs and incident reports, maintaining clear communication across departments.Participate in monthly and bi-weekly meetings to stay informed on organizational developments.Safety Management:Oversee the safety and security of the facility during overnight hours.Are you ready to take on this challenge? If you meet the qualifications, we want to hear from you!

CLO Virtual Fashion, established in 2009, is at the forefront of revolutionizing the digital fashion landscape through its cutting-edge 3D clothing simulation technology. We offer a comprehensive suite of clothing-related services that encompasses every stage from conception and design to manufacturing, marketing, fitting, and styling, all driven by advanced 3D clothing simulation algorithms. Our innovative tools, such as CLO, Marvelous Designer, and Jinny, guide the entire costume design journey, supported by specialized platforms like CLO-SET and CONNECT to ensure a seamless and sustainable workflow. Our solutions also enable the integration of physical and digital garments within the CLO ecosystem. As a leader in the global digital fashion sector, CLO Virtual Fashion operates 13 offices across 11 countries, including regions in Asia, North America, Europe, and South America, and is continuously expanding its international presence to cater to a diverse clientele. Position Overview We are seeking a passionate and proactive Employee Experience Manager to join our Los Angeles team. This role bridges various company functions such as administrative support, accounting, finance, and operations, aligning with our shared objectives. In this position, you will play a pivotal role in enhancing our mission by managing business support across our global offices, navigating diverse cultures and policies. You will serve as a key point of contact for internal teams and C-level executives while acting as a valuable resource for our entire community. Responsibilities include overseeing all accounting and business administration tasks, human resources, office management, and project coordination. As part of a dynamic small team based in Los Angeles, your versatility, creativity, and enthusiasm for the industry will be crucial.

Hadrian Automation builds autonomous factories for the aerospace and defense sectors, supporting the production of rockets, satellites, jets, and ships. The company combines advanced software, robotics, and manufacturing solutions to improve speed and efficiency in American manufacturing. Recent milestones include opening a large factory in Mesa, Arizona, and expanding into naval production and Factory-as-a-Service offerings, with continued growth backed by major investors. Role overview The Employee Experience Program Manager in Los Angeles acts as both a cultural ambassador and a program manager, shaping the full employee journey at Hadrian. This position designs and manages programs, rituals, and systems that foster engagement from onboarding through development and retention. The focus is on building scalable frameworks that promote clarity, connection, belonging, and alignment throughout the organization. This role combines employee engagement, program management, internal communications, and culture building. It requires balancing strategic planning with hands-on execution, ensuring operational structures support smooth and genuine program delivery. Success depends on proactive, thoughtful work that values people and recognizes the importance of intentional systems and experiences in building a strong culture. What you will do Act as a cultural ambassador by turning company values into real programs, rituals, and daily experiences for employees. Help protect and nurture the unique aspects of Hadrian’s culture during growth. Develop and manage a 12-month programming calendar for employee experience, making sure each month features at least one intentional and meaningful initiative.

About CrunchyrollFounded by passionate fans, Crunchyroll is dedicated to delivering the vibrant art and culture of anime to an enthusiastic community. We serve over 100 million anime and manga lovers across more than 200 countries and territories, connecting them with the stories and characters they adore. Our offerings span online and in-person experiences, including streaming video, theatrical releases, games, merchandise, events, and much more—all powered by the beloved anime content.Join our dynamic team and help us shape the future of anime!About the RoleAs the Vice President of Product, Membership Experience, you will play a pivotal role as a senior product leader in shaping and scaling Crunchyroll’s flywheel product offerings, such as Games, Interactive content, eCommerce, and Theatrical experiences. Your mission will be to enhance overall membership value through these diverse product portfolios.This position involves overseeing a team of product specialists dedicated to ensuring each product offering provides a robust standalone experience while supporting business owners in enhancing engagement, retention, and long-term membership value.You will collaborate closely with the VP of Streaming Experience to seamlessly integrate flywheel products into the broader SVOD membership journey, and work alongside the SVP of Platform & Monetization to guarantee scalable, reliable product foundations.Core Areas of ResponsibilityFlywheel Product OwnershipLead the product strategy, roadmap, and execution for: Digital Manga, Games, Interactive, eCommerce, TheatricalEnsure high-quality, scalable product foundations for each business (e.g., APIs, developer tools, storefronts, content surfaces).Membership Value & Flywheel StrategyDefine how each flywheel product enhances:Membership valueSubscriber growthEngagementRetentionDrive the strategy for connecting flywheel products with the SVOD experience in partnership with the VP of Streaming Experience.Business Alignment & AccountabilityAct as the primary product partner for flywheel business owners.Make informed product decisions aligned with business goals.

Join Hadrian: Pioneering the Future of ManufacturingAt Hadrian, we are transforming the landscape of aerospace and defense manufacturing by developing autonomous factories capable of producing rockets, satellites, jets, and ships significantly faster and more cost-effectively. Our innovative approach blends cutting-edge software, robotics, and full-stack manufacturing, enabling us to redefine America's production capabilities for its most vital components.With a recent $260 million Series C funding round, we are poised for rapid growth, exemplified by our new 270,000 square foot factory in Mesa, Arizona, which will generate 350 immediate job opportunities. Furthermore, we are establishing a new headquarters to accommodate thousands of future employees, launching Hadrian Maritime to enhance naval production, and introducing a Factory-as-a-Service model that provides comprehensive systems instead of mere parts.Collaborating with startups, Tier 1 and Tier 2 suppliers, and major defense contractors, Hadrian aims to scale production, minimize costs, and expedite delivery for mission-critical programs. Our team, supported by esteemed investors like Lux Capital, Founders Fund, and Andreessen Horowitz, is passionately dedicated to revitalizing American manufacturing for the 21st century and beyond!Position OverviewWe are looking for a Manager of Onboarding and New Hire Experience to architect and execute a high-quality onboarding journey that extends well beyond the first day. In this pivotal role, you will oversee the entire onboarding lifecycle, from pre-boarding through the initial 90 days, crafting specialized tracks to fully immerse new employees in their respective functional areas. Collaborating with leaders across Engineering, Manufacturing, Sales, Business Operations, and People, you will ensure that every new hire is equipped with the necessary tools, context, and support to thrive swiftly and confidently.This influential position calls for a proactive program leader who thrives on building foundational systems, fostering cross-departmental collaboration, and enhancing our talent welcome experience at scale. Initially a solo role, it requires a strategic thinker who can operate independently while delivering both tactical and strategic outcomes.