IT Support Services Manager

ABOUT CIM GROUP:CIM Group is a community-driven real estate and infrastructure owner, operator, lender, and developer. Our dedicated team of professionals collaborates to identify and create value in real assets, positively impacting the communities we serve. Founded in 1994, our three visionary founders initiated projects in Southern California neighborhood…

Join our dynamic team as a Manager of Production Support and Service Reliability at Accordion. In this pivotal role, you will oversee the production support operations ensuring the reliability and efficiency of our services. Your leadership will be crucial in managing a talented team dedicated to resolving production issues while implementing proactive measures to enhance service reliability.We are looking for a strategic thinker who can balance technical expertise with excellent communication skills. You will collaborate with various departments to streamline processes and improve system performance.

Join our dynamic team at ADF Medical Services Inc. as an Email Support Specialist, where you will play a crucial role in providing exceptional customer service through email communication. Your expertise in resolving customer inquiries efficiently and effectively will help us maintain our high standards of client satisfaction.As part of our remote team, you will have the flexibility to work from anywhere while contributing to a collaborative environment focused on healthcare solutions. This is an exciting opportunity for individuals who are passionate about customer service and eager to make a difference.

At AXS, we are dedicated to bridging the gap between fans and the artists and teams they cherish. Every year, we facilitate the purchase of millions of tickets for a vast array of events—ranging from electrifying concerts and vibrant festivals to thrilling sports games and captivating theater performances—held at some of the most renowned venues worldwide. Established in 2011, our commitment to innovation has continually advanced the industry, enhancing fans' experiences by simplifying event discovery, seat selection, and overall enjoyment of live entertainment. We remain at the forefront of industry evolution. Our passion lies in enhancing the fan experience and delivering transformative solutions for our clients. We are on the lookout for intelligent, driven individuals to join our mission. Bring your enthusiasm, innovative ideas, and eagerness to collaborate with some of the brightest minds in technology and entertainment. The Role The Service Desk Manager plays a pivotal role in ensuring the operational efficiency and productivity of the Service Desk. You will lead a dedicated team focused on providing exceptional support to our internal customers. This role encompasses team leadership, customer service excellence, incident and problem management, process enhancement, and performance monitoring. Additionally, you will be responsible for developing and maintaining effective support processes and documentation, managing incident and request tickets, SLA reporting, and overseeing asset management for all IT equipment. Key Responsibilities Team Leadership: Supervise and empower service desk staff to ensure they are well-trained, motivated, and adequately equipped to address internal customer inquiries and challenges. Ensure the service desk is supported by the right tools and technologies, and manage team resource allocation for precise task assignments. Incident Management: Oversee the resolution of incidents and service requests to guarantee timely and effective outcomes. This includes prioritizing and escalating issues when necessary and maintaining open communication with internal customers regarding their ticket status and relevant updates. Performance Analysis: Monitor and analyze key performance indicators (KPIs) such as response times, resolution times, and internal customer satisfaction metrics to identify improvement opportunities. Generate performance reports and identify service desk trends. Process Enhancement: Continuously refine or automate service desk workflows to boost efficiency, reduce resolution times, and elevate internal customer satisfaction. Ensure adherence to industry standards and best practices.

Why Join Our Team?At epath, we are driven by our mission and values, and your contributions will truly make a difference. We positively impact the lives of individuals, helping an average of 23 people each week to find stable housing.By becoming a part of our team, you will have the opportunity to advocate for meaningful change while collaborating with influential leaders who shape the future of community support services.

Join Alpha Insight Inc. as a Customer Support Manager and lead our dedicated team in delivering exceptional service to our valued clients. In this crucial role, you will oversee customer support operations, ensuring that our clients receive timely and effective solutions to their inquiries. You will be responsible for developing support strategies, enhancing team performance, and fostering a customer-centric culture.

The KIPP Foundation is seeking a passionate and dedicated Behavior Services Program Manager to join our dynamic team in Los Angeles. In this pivotal role, you will lead the design, implementation, and evaluation of behavior services programs aimed at supporting students' social and emotional development. Your expertise will contribute to the creation of a nurturing environment where all students can thrive.

Join Waterworks as a Client Support Supervisor, where you will lead a dedicated team in providing exceptional support to our valued clients. Your role will involve overseeing daily operations, ensuring customer satisfaction, and implementing strategies to enhance service delivery. You will be the pivotal link between our clients and our solutions, fostering relationships that drive loyalty and growth.

Join our team as the Director of Product and Application Support, where you will play a vital role in developing processes and training programs that empower both customers and team members to effectively troubleshoot technical issues.Deliver exceptional technical assistance via incoming calls, emails, and live chats, addressing customer inquiries, software functionalities, and performance challenges.Resolve customer issues through collaboration with QA and Engineering teams, ensuring prompt ticket closure.Act as the primary point of escalation for all application support representatives, providing guidance and support.Ensure timely responses and resolutions to outages, minimizing customer impact.Contribute to the product knowledge base and assist in creating comprehensive troubleshooting documentation.Provide coaching and identify training opportunities for both new and existing employees within the department.Oversee key performance metrics, including KPIs, ensuring high standards of speed, quality, and, most importantly, customer satisfaction.Demonstrate the ability to multitask and prioritize effectively to maintain productivity levels.Collaborate with senior leadership to set strategic direction and facilitate team meetings.Analyze data trends and user feedback to identify areas for enhancing support engagement and proactively supporting users.Engage frequently with subordinates, customers, and peer group managers to align on overall team objectives across functional areas.Identify and recommend improvements to processes, policies, and systems to optimize accuracy and efficiency, while adhering to global corporate requirements.Monitor SLAs and generate regular performance reports.Supervise a team of up to 15 employees.

Role overview CIM Group is hiring a Residential Service Manager in Los Angeles, CA. This role leads the residential service team to provide consistent, high-quality service across the company’s properties. The manager oversees day-to-day operations, directs staff, and works to maintain a positive living experience for residents. What you will do Supervise and support the residential service team Oversee daily operations for assigned residential properties Monitor service quality and address resident needs Foster a welcoming and well-maintained community environment

Join our dynamic team as an On-Call Field Support Specialist at SPS North America. In this pivotal role, you will provide essential field support, ensuring our clients receive unparalleled service and assistance as needed. Your expertise will directly contribute to maintaining high levels of customer satisfaction and operational excellence.

Records Management Specialist IIEmployment Type: Full-Time, Mid-LevelDepartment: Office SupportJoin CGS Federal as a Records Management Specialist II and play a pivotal role in supporting a major Federal agency initiative. At CGS, we unite motivated and talented individuals driven to tackle the government's most pressing challenges using innovative technology. We are looking for candidates who are eager to contribute to governmental innovation, thrive in collaborative settings, and anticipate the needs of others. Enjoy a supportive work environment with ample opportunities for professional development and growth.Key Skills and Attributes:- Exceptional Customer Service: Proven ability to engage effectively with diverse individuals, ensuring high-quality support and prompt issue resolution while maintaining a positive service attitude.- Strong Organizational and Time Management Skills: Expertise in managing records and data systematically with a keen attention to detail and the capability to prioritize effectively in a dynamic environment.- Tech-Savvy: Comfortable with electronic records systems and quick to adapt to new software or technologies, demonstrating a proactive learning approach to enhance productivity.- Training and Development Experience: Ability to create and deliver engaging training materials, with experience in training colleagues or clients effectively.- Strong Communication Skills: Excellent written and verbal communication abilities, particularly in documenting procedures and supporting team members or clients.- Team Player with Initiative: A collaborative spirit who can also work autonomously, showing initiative and contributing to continuous improvement efforts.

Join the dynamic team at AccorHotels as a Conference Services Manager in the vibrant city of Los Angeles. In this pivotal role, you will be responsible for managing the planning and execution of conferences and events, ensuring a seamless experience for our guests. You will work closely with clients to understand their needs, coordinate with various departments, and oversee all aspects of event logistics.

Join Amity Foundation, a globally recognized Teaching and Therapeutic Community, as a passionate and driven Community Support Housing Navigator. This innovative role offers the chance to engage with our prison and re-entry programs, making a meaningful impact in the community while enhancing your skills and experience in social support services. About Amity Foundation:At Amity Foundation, we provide a secure environment where individuals can transform their lives, fostering trust, forming new values, and building lasting relationships. We are dedicated to the rehabilitation and inclusion of those affected by addiction, homelessness, trauma, incarceration, and systemic injustices. Our commitment to research and community building drives us to create impactful solutions. Embracing Remembrance, Resolution, Reconciliation, Restoration, and RenewalJob Summary:The Community Support Housing Navigator will focus on meeting the housing needs of our participants within the Enhanced Care Management (ECM) framework, ensuring their holistic well-being. Candidates should have experience in housing services and case management, with a strong commitment to advocating for vulnerable populations. The ECM is a comprehensive, patient-centered healthcare approach designed to improve outcomes for individuals with complex needs. This role is crucial in coordinating medical, behavioral, and social services to enhance the quality of life for our participants.

destinationknot provides coordination services for reservations, scheduling, and guest support. The team emphasizes organization and clear communication, aiming to create a positive experience for every client. Role overview The Remote Reservations & Guest Support Specialist acts as the main contact for clients. This position is fully remote and centers on administrative support for reservations, scheduling, and guest questions. Daily tasks involve recordkeeping, assisting with confirmations, and maintaining professional communication throughout each guest's coordination process. The role is well-suited to individuals who are organized, service-focused, and comfortable working independently from home. Main responsibilities Process reservation requests, confirmations, and scheduling changes Respond to guest inquiries via email, phone, and messaging platforms Maintain accurate records, calendars, and service documentation Monitor timelines to ensure prompt updates and confirmations Provide comprehensive guest support for a seamless experience Adhere to established workflows and quality standards Collaborate with internal team members to support daily operations Requirements Strong customer service and communication skills Attention to detail and reliable organizational habits Ability to multitask in a remote work setting Basic computer skills and willingness to learn new software Professional, dependable, and responsive approach Experience in customer service, guest services, reservations, hospitality, or administrative roles is a plus but not required Work environment and schedule Fully remote role based in the United States Potential for flexible scheduling Comprehensive training and ongoing support provided What destinationknot offers Remote work flexibility Structured and supportive team environment Clear expectations and established processes Opportunities to develop coordination and guest support skills Application process To apply, submit an application. destinationknot will contact selected candidates about next steps.

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Specialist! In this role, you will provide essential technical support to our users, ensuring a seamless experience in their day-to-day operations. You will troubleshoot hardware and software issues, assist with installations, and provide training as needed. Your expertise will help maintain optimal performance and user satisfaction within our organization.

Join our dynamic team at Alpha Insight Inc. as a Customer Support Assistant. In this role, you will play a crucial part in delivering exceptional customer service, addressing inquiries, and ensuring customer satisfaction. We are looking for a proactive individual with excellent communication skills and a passion for helping others.

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Specialist. In this role, you will provide essential technical support to our users, ensuring a high level of customer satisfaction. Your responsibilities will include troubleshooting hardware and software issues, assisting with setup and configuration of devices, and providing training on various technology tools.

As a Senior Automated Litigation Support Lab Manager at CGS Federal, you will utilize your extensive industry knowledge and experience across diverse operating systems and programming languages. You will take charge of the lab's data processing services, ensuring that all incoming productions comply with relevant ESI specifications and providing attorneys with comprehensive feedback on any discrepancies.At CGS, we unite talented and innovative individuals to tackle the government's most complex challenges using the latest technology. We seek passionate candidates eager to drive governmental innovation, excel in teamwork, and proactively anticipate the needs of our clients. Our supportive environment fosters professional development through a variety of learning opportunities.Key Responsibilities:- Lead the management of lab data processing services.- Ensure timely and precise task completion through effective analysis, development, and implementation of electronic file processing methodologies according to ESI specifications.- Collaborate with attorneys and support staff to establish best practices for adhering to ESI guidelines, and participate in teleconferences with co-counsel, client agencies, and opposing counsel as necessary.- Maintain communication with clients regarding lab activities, including deadlines, technical challenges, and resource availability.- Provide web hosting support for unsupported cases handled by the lab.- Oversee a team of eDiscovery professionals within a client-site eDiscovery laboratory, managing scheduling, requirements assessments, work assignments, and ensuring deadlines are met, as well as generating progress reports and conducting Quality Control (QC) on deliverables.- Advise attorneys, paralegals, and case managers on all stages of the Electronic Discovery Reference Model (EDRM), particularly: Data Collection, Processing, Hosting, Review, Analytics, and Production.

Job Title: Team Lead Deskside Support Representative/DirectorJob ID: #S2LDMNLocation: Los Angeles, CADuration: 1 year (with potential for extension)• The ideal candidate will oversee a team responsible for diagnosing and resolving intricate Microsoft OS-related problem tickets, as well as configuring and installing essential applications.• Proficient in deskside Break/Fix troubleshooting, particularly within larger corporate environments. The support platform primarily includes Microsoft OS, focusing on Windows 7 and piloting Windows 10.• Additional expertise in current MAC OS support is required, including OS troubleshooting, imaging, and builds. Candidates must also be capable of supporting a range of mobile devices (phones and tablets) across multiple platforms such as Apple, Android, and Microsoft.• Solid experience in application support for standard Microsoft Office products, with a focus on Office 365, including Outlook/Exchange support across PC, phone, and tablet devices in a corporate setting.• Exceptional customer service skills are essential, and candidates must possess outstanding verbal and written communication abilities.