Front Office Customer Advisor at Primagaz | Lyon

Since 1938, Primagaz has been a key player in the distribution of LPG in the French market, assisting both private and professional clients who are not connected to the natural gas network in their energy needs.What sets us apart:Our commitment to energy transition within a rapidly evolving energy sector.Our recognized CSR performance, achieving platinum med…

Since 1938, Primagaz has been a leading player in the distribution of liquefied petroleum gas (LPG) in the French market, supporting both residential and commercial customers who are not connected to the natural gas grid in their energy needs.What sets us apart:Our commitment to energy transition within a rapidly evolving energy sector,Our recognized CSR performance, awarded a gold medal by Ecovadis for four consecutive years,Our focus on individual development across a wide range of professions including supply chain, logistics, operations, maintenance, sales, and support functions,The backing of an international group, SHV Energy, of which we are a subsidiary, while maintaining a human-sized company with our 600 employees,A pleasant and friendly working environment in modern, easily accessible offices equipped with the latest amenities. YOUR FUTURE APPRENTICESHIP AT PRIMAGAZAs an Apprentice Customer Advisor, you will handle customer inquiries through various channels (phone, email, etc.), providing tailored and high-quality responses. You will assist in analyzing customer cases and relay information to internal teams to ensure effective follow-up. Additionally, you will be involved in customer contracts, renewals, and updating information in internal systems. This position will allow you to develop your interpersonal, sales, and administrative skills in a dynamic, customer-centric environment.Your main responsibilities will include:Managing customer requests via different channels (phone, email, etc.), whether for bill explanations, updating contact information, or resolving disputes.Forwarding requests to relevant internal departments and ensuring necessary follow-up.Analyzing customer files to identify and propose the most suitable solutions.Proactively or reactively negotiating certain contract terms with customers.

Since 1938, Primagaz has been a key player in the distribution of GPL in the French market, supporting both private and professional clients who are not connected to the natural gas network in their energy needs.What sets us apart:Our commitment to energy transition in a rapidly evolving energy sector,Our recognized CSR performance, awarded a gold medal by Ecovadis for four consecutive years,Our focus on individual development through a wide variety of professions such as supply, logistics, operations, maintenance, sales, and support functions,The backing of an international group, SHV Energy, of which we are a subsidiary, while maintaining a human-sized company ethos with our 600 employees,A pleasant and friendly work environment in modern, easily accessible premises equipped with state-of-the-art facilities. YOUR FUTURE APPRENTICESHIP AT PRIMAGAZAs a Front Office Client Advisor, you will assist new occupants of homes equipped with Primagaz materials by facilitating their subscription processes from the moment they move in.Your main responsibilities will include:Managing the subscription of contracts for all new clients upon their arrival, ensuring a smooth and high-quality onboarding experience.Handling complete client requests across all channels (phone, email, mail, etc.), providing reliable and prompt responses.Guiding, orienting, and advising clients to propose the most suitable solutions for their needs and circumstances.

Join Primagaz, a key player in the French GPL distribution market since 1938, dedicated to providing energy solutions to individuals and professionals not connected to the natural gas network.What sets us apart:Our commitment to energy transition amid a rapidly evolving energy sector.Recognized for our CSR performance with a gold medal from Ecovadis for four consecutive years.Our focus on individual development through diverse roles in supply, logistics, operations, maintenance, sales, and support functions.Part of SHV Energy, an international group, while maintaining a human-sized company with 600 employees.A pleasant and friendly work environment in modern facilities that are easily accessible and equipped with state-of-the-art technology. Your Future as an Apprentice at PrimagazWe are seeking a Junior Dispatcher to join our Distribution Department within the Operations Division located in Dardilly (69).Reporting to the Bottle Operations Manager, your primary responsibilities will include:Managing gas deliveries in bottles or bulk, and coordinating driver routes to optimize the supply chain while ensuring stock management, timely deliveries, and cost efficiency while maintaining customer safety stock.Applying forecasting rules according to the delivery site types.Collaborating with logistics teams to enhance operational efficiency.

Since 1938, Primagaz has been a key player in the distribution of LPG in the French market, supporting both individual and professional clients who are not connected to the natural gas network in meeting their energy needs.What sets us apart:Our commitment to energy transition within a rapidly evolving energy sector,Our recognized CSR performance, awarded a gold medal by Ecovadis for four consecutive years,Our focus on individual development through a wide range of roles in areas such as supply, logistics, operations, maintenance, sales, and support functions,The backing of an international group, SHV Energy, of which we are a subsidiary, while remaining a human-sized company with 600 employees,A pleasant and friendly working environment in modern, easily accessible offices equipped with contemporary facilities. YOUR FUTURE APPRENTICESHIP AT PRIMAGAZAs an apprentice customer service advisor, you will assist clients with their inquiries (via phone and email), ensure the follow-up of their files, and coordinate information with internal departments. You will participate in the administrative management of sales and provide tailored solutions while enhancing your skills in client relations and administrative management.Your main responsibilities will include:Recording and updating contractual files.Notifying signatories of any non-conformity in contractual files and tracking its resolution for documentation.Archiving contractual documents.Integrating the contractual files into the ERP system.Implementing necessary steps for clients' access to energy.Managing contract cancellations and ensuring proper administrative processing.Assisting in client invoicing.

Primagaz has provided LPG solutions to individuals and businesses throughout France since 1938. As part of the SHV Energy group, the company blends the resources of a global organization with the personal feel of a 500-person team. Primagaz focuses on projects that support the energy transition, supplying reliable and sustainable energy to customers not connected to the natural gas grid. Why join as a Customer Advisor Apprentice? Work on meaningful projects in the changing energy sector. Be part of a company recognized for corporate social responsibility, including a Gold EcoVadis medal in 2025. Grow skills and explore career options in an environment that values learning and development. Benefit from the support of an international group while enjoying the collaborative culture of a smaller team. Use modern offices in Lyon, designed to support teamwork and comfort. What you will do This apprenticeship places you within the PRO ADV team, where you will take on a range of service tasks. The position offers exposure to project management, compliance processes for professional client installations (including AVO, CPT, VPP), and practical experience with SAP (ERP), CRM, and E-MAT tools. Main responsibilities Contract file registration: Review contract files for compliance. Notify signers of any issues and follow up to ensure corrections are made for registration. Enter contract files into the ERP system. Register entries to activate contract elements, such as order fees, credit orders, guaranteed prices, SEPA mandates, and initial meter readings. Send a welcome message to clients and provide a copy of the signed contract if needed. Archive all contractual documents. Contract termination: (Details not specified.)

iliad-free is seeking a Boutique Advisor for its Lyon Bellecour location. This role involves working directly with customers in the boutique, guiding them through available options, and helping them select the right telecommunications products and services. Key responsibilities Welcome and assist visitors in the Lyon Bellecour boutique Present and explain iliad-free’s range of products and solutions Support clients as they make decisions, providing clear answers to their questions Deliver attentive and reliable service to every visitor Requirements Comfort working face-to-face with customers Interest in telecommunications and new technology Ability to stay organized and adapt when the boutique is busy Motivation to contribute to a team focused on service quality This position is fully on-site at Lyon Bellecour.

iliad-free is seeking a Boutique Advisor for its Lyon Beynost location. This role centers on helping customers and supporting sales in a boutique environment. Main responsibilities Welcome customers as they arrive in the boutique Discuss products and services, listening to each customer’s needs Recommend solutions that fit individual situations Contribute to a positive experience with the iliad-free brand What we’re looking for Background or strong interest in customer service and sales Comfortable engaging with a wide range of people Clear communication and relationship-building skills Enjoys working as part of a team in a busy setting

iliad Free seeks a Retail Advisor for its Lyon Ecully location. This role involves working face-to-face with customers, providing knowledgeable support and representing the brand in a welcoming manner. What you will do Greet customers as they enter the store and guide them during their visit Assist shoppers in selecting products that match their needs Present product features clearly and respond to customer questions Contribute to a seamless and positive in-store experience

Since 1938, Primagaz has been a key player in the distribution of LPG in France, supporting both individual and professional clients who are not connected to the natural gas network in their energy needs.What sets us apart:Our commitment to energy transition in a rapidly evolving energy sector,Our recognized CSR performance, awarded a gold medal by Ecovadis for four consecutive years,Our focus on individual development through a wide range of roles including supply, logistics, operations, maintenance, sales, and support functions,Being part of an international group, SHV Energy, while maintaining a human-sized company culture with our 600 employees,A pleasant and friendly work environment in modern facilities that are easily accessible and equipped with state-of-the-art amenities. YOUR FUTURE APPRENTICESHIP AT PRIMAGAZThe Debt Recovery Apprentice (F/H) will engage in monitoring and managing client payments. They will assist in contacting clients via email and phone, analyze payment delays, update records, and collaborate with internal teams to ensure effective account management. This role directly contributes to securing collections and maintaining the financial health of the company.Your main responsibilities will include:Reducing overdue accounts while maintaining client loyalty:Manage the reminders scheduleEnsure reminders for all overdue accounts are sentRespond to client inquiries during the recovery process and provide guidanceNegotiate and validate a repayment plan with the clientSuggest and confirm a suitable payment method for the clientReconcile client balances and record accounting entriesForward contentious cases for validation to your supervisor after verifying their validity

AccorHotels Lyon is looking for a full-time Front Desk Receptionist. This position acts as the first point of contact for guests arriving at the hotel. Role overview The receptionist greets visitors, manages the check-in process, and helps maintain a welcoming atmosphere in the lobby. Daily tasks support the smooth operation of the front desk and ensure guests receive prompt assistance. Key responsibilities Welcome guests as they arrive at the hotel Handle check-in procedures and provide information about the property Assist with guest requests at the front desk Location This role is based on-site in Lyon.

The Boutique Advisor at iliad-free in Lyon Saint Priest welcomes guests, answers questions, and guides visitors to the right products and services. This role ensures each customer feels comfortable and supported while in the boutique. Main responsibilities Help customers with account inquiries and provide clear information about products Present and explain iliad-free’s latest offerings in person Keep the boutique atmosphere friendly and professional Location This position is based in Lyon Saint Priest.

Join SMCP as a Sales Advisor in Lyon! We are looking for passionate individuals who thrive in a dynamic retail environment. As part of our team, you will have the opportunity to engage with customers, provide exceptional service, and contribute to our brand's success.

Join the dynamic team at Groupement des Mousquetaires as a Sales Advisor (H/F) in Lyon. We are seeking enthusiastic individuals to deliver exceptional customer service and drive sales in our retail environment. As a Sales Advisor, you will engage with customers, understand their needs, and provide tailored solutions to enhance their shopping experience.

Nexton is looking for a Project Management Officer (PMO) to join the team in Lyon. This position plays a key part in ensuring projects stay on track and match the company’s broader goals. Role overview The PMO supports project management activities from planning through execution. Collaboration with teams across various departments is central to this role, helping to coordinate efforts and maintain project momentum. Key responsibilities Assist with project planning and monitoring Help ensure projects align with strategic objectives Work with cross-functional teams to support smooth project delivery Location This role is based in Lyon.

Join the Claudie Team and embrace challenges that match your talent!As a Sales Advisor, you will be a true ambassador of our corporate vision, embodying our core values. AmbitionAim for excellence and enjoy the thrill of overcoming challenges.BoldnessEnhance your agility and responsiveness in serving our customers.PassionLive and share your enthusiasm and passion every day.ResponsibilityTake initiative and contribute to our environmental commitment through 'Claudie Cares'. We look forward to meeting you!

Rituals Cosmetics seeks a full-time Sales Advisor for the Lyon Confluence store. This position focuses on customer service and product guidance within a retail setting known for beauty and wellness items. Key responsibilities Welcome and assist customers from arrival to departure Share product details and help clients choose suitable items Foster a warm, inviting atmosphere on the sales floor Help maintain store appearance and meet brand standards Schedule and location This is a 35-hour per week role based at Lyon Confluence.

Join us at Galeries Lafayette Lyon Bron as a Sales Advisor Intern (F/M) and immerse yourself in a vibrant retail environment. This internship offers a unique opportunity to gain hands-on experience in customer service, sales techniques, and brand representation. You will be at the forefront of our customer interactions, helping to create memorable shopping experiences while promoting our diverse range of products.

Join our dynamic team at smcp as a Sales Advisor in Lyon! We are looking for passionate individuals who excel in customer service and want to contribute to a vibrant fashion environment. Your role will involve assisting customers, providing styling advice, and ensuring a memorable shopping experience.

About the Role asifr is hiring a Project Management Officer (PMO) in Lyon. This position supports project teams by guiding project initiatives and helping align work with company goals. The PMO works directly with project managers to set up project structures, track progress, and keep communication clear among all stakeholders. What You Will Do Work with project managers to build and maintain frameworks for ongoing projects Monitor project timelines and progress against objectives Facilitate communication between teams and stakeholders Help drive efficiency and consistency across project teams Why Join asifr? Contribute to projects that influence the future direction of the company Be part of a team where your work is recognized and valued Work in a collaborative setting based in Lyon