About the job
Your Responsibilities:
- Resolve Level 3 incidents within a WMS environment.
- Identify user training gaps and communicate needs to relevant stakeholders.
- Provide guidance to users to ensure optimal application usage.
- Maintain an organized status of ongoing tickets in alignment with service objectives.
- Engage in continuous learning regarding supported applications.
- Participate in analyzing Service Desk calls to implement corrective actions such as training or configuration adjustments.
- Collaborate with Level 3 teams in other countries, primarily in Italy and the Iberian Peninsula.
- Enhance the quality of knowledge base content.
- Assist in user acceptance testing (modules) during the transition to the support chain.

