Team Manager - Post-Implementation Services

Veeva Systems is a purpose-driven leader in cloud technology, revolutionizing the life sciences industry by enabling companies to expedite the delivery of therapies to patients. As one of the fastest-growing SaaS companies globally, we achieved over $3 billion in revenue in the last fiscal year, with significant growth opportunities on the horizon. At Veeva, our core values guide us: Doing the Right Thing, Ensuring Customer Success, Fostering Employee Success, and Maintaining Speed. We distinguished ourselves in 2021 by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors. As a Work Anywhere organization, we empower you to choose your preferred working environment, whether from home or in the office, ensuring you can excel in your role. Join us in transforming the life sciences landscape, as we strive to make a meaningful difference for our customers, employees, and communities.The RoleStep into the role of Team Manager at Veeva, where you will spearhead the modernization of software solutions by developing the Quality Cloud for Life Sciences. Your leadership will guide a post-implementation team dedicated to assisting customers in managing, optimizing, and enhancing their live applications.Your focus on operational excellence will encompass:1.) Promoting success for both customers and employees2.) Leading with a blend of hands-on and strategic initiatives3.) Fostering a positive and productive workplace culture4.) Innovating practices to encourage the ongoing adoption of new features and capabilities5.) Developing creative resources to support our live customers6.) Collaborating with global and cross-functional teams to achieve optimal resultsAre you prepared to utilize your leadership skills to drive innovation within the Quality Cloud?This is a remote position based in the U.S., with travel requirements.

Veeva Systems is a pioneering force in the industry cloud sector, dedicated to empowering life sciences companies in accelerating the delivery of therapies to patients. Recognized as one of the fastest-growing SaaS organizations in history, we achieved over $3 billion in revenue last fiscal year, with substantial growth prospects on the horizon. At the core of Veeva's ethos are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We are proud to have made history in 2021 by becoming a public benefit corporation (PBC), committed to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we offer you the flexibility to work from home or in an office setting, allowing you to thrive in your preferred environment. Join us in transforming the life sciences industry and making a meaningful impact on our customers, employees, and communities.The RoleAre you ready to utilize your Master Data Management (MDM) expertise in a post-implementation role within the life sciences sector? Veeva Systems is searching for a Consultant to join our Network team, working closely with our live customers.In this position as a Consultant for Network MDM, you will play a pivotal role in our team, providing ongoing application administration, expert guidance, and strategic advice for clients utilizing Veeva Network. You will be recognized as the definitive

Veeva Systems is a trailblazer in the industry cloud space, dedicated to accelerating the delivery of life-saving therapies to patients. As one of the most rapidly expanding SaaS companies, we achieved over $3 billion in revenue last fiscal year, showcasing our tremendous growth potential. Our core values at Veeva include Integrity, Customer Success, Employee Success, and Agility. In 2021, we made history by becoming a public benefit corporation (PBC), reinforcing our commitment to balancing the interests of our customers, employees, society, and investors. As a Work Anywhere organization, we prioritize your ability to work from home or in the office, enabling you to excel in an environment that suits you best. Join us in transforming the life sciences industry and making a meaningful impact on the lives of our customers, employees, and the communities we serve.The Role If you are passionate about consulting but seeking to minimize travel, this is a fantastic opportunity for you! Veeva Systems is on the lookout for a Managed Services Consultant within our Quality team who is eager to assist customers in realizing their business objectives. The Managed Services Consultant will be a vital member of our Professional Services team, providing remote, ongoing, and on-demand consulting support to our live Quality Management System (QMS), Quality Documents (document management), and Learning Management System (LMS) customers. In this role, you will have the opportunity to cultivate long-term relationships and collaborate with customer administrators at Sponsors and Contract Manufacturing Organizations (CMOs) to deliver tailored solutions that fulfill their unique business needs. This position is fully remote, full-time, and permanent with Veeva. While there are no location restrictions, travel may be required at certain times throughout the year for internal or customer events. Please note that Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this position.

Veeva Systems is an innovative and mission-driven leader in the industry cloud sector, dedicated to accelerating the delivery of therapies from life sciences companies to patients. As one of the fastest-growing SaaS companies in history, we've achieved over $2 billion in revenue in our last fiscal year, with significant growth opportunities on the horizon.Our core values at Veeva—doing the right thing, ensuring customer success, fostering employee growth, and maintaining speed—define our culture. In 2021, we made history by becoming a public benefit corporation (PBC), which legally binds us to balance the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we empower you to choose whether to work from home or in the office, fostering an environment that allows you to thrive.Join us in transforming the life sciences industry, where we are committed to making a positive impact on our customers, employees, and communities.The RoleWe are looking for a seasoned Global Program Manager (GPM) to spearhead Veeva’s most critical programs within our Development Cloud. This customer-facing position requires a proven track record of leading consulting engagements, preferably within a consulting firm or software vendor environment.As a pivotal leader in Veeva’s Professional Services organization, you will work closely with Veeva's account leadership teams to ensure the effective implementation of Vault R&D and Quality programs, enhance existing Veeva applications, and ensure overall customer success. This role calls for a harmonious balance between delivering Professional Services implementation projects and ensuring that strategic objectives are clearly defined and met, contributing to the overall success of both our customers and internal teams throughout the implementation and beyond.

ECP is a premier Software as a Service (SaaS) provider dedicated to enhancing the quality of care in senior living communities. With a footprint in over 8,000 communities, we are on a mission to broaden our customer base and expand our product offerings. Join us in our commitment to innovation and excellence.As an Enterprise Implementation Specialist, you will be instrumental in guiding our largest clients through the onboarding process. Your role will involve leading these clients through the successful implementation of the ECP platform tailored to their clinical, operational, and business needs. You will be the primary liaison during the initial implementation phase, ensuring the client's success from the moment of sale through to full software utilization. This includes customizing implementation plans, managing project timelines, troubleshooting issues, identifying churn risks, and proactively providing solutions when necessary. Your ultimate goal will be to expedite customer value realization while minimizing the time to value.Design and architect the implementation program plan in alignment with the business outcomes, scope, and schedule established during the sales cycle.Establish and manage program functions, including project plans, phase-based materials, and progress reports.Oversee project management, system configuration, and user training, enabling communities to effectively utilize our software for their clinical, operational, and business challenges.Address and resolve issues promptly, providing timely solutions and escalating high-risk concerns that could affect customer retention.Proactively identify potential churn risks and implement effective strategies to ensure customer satisfaction and retention, maintaining high standards of service.Facilitate swift and successful system adoption by guiding customers through the launch phase, ensuring a quick time-to-value.Deliver expert product and service guidance to customers through various communication channels including phone, email, Zoom (on-camera), and on-site visits to maximize their ECP software experience.Keep customer records in the CRM accurate and current, ensuring timely updates of account information and project status.Utilize CRM project management tools to track significant project milestones, communicate with internal teams, and ensure timely execution of implementation tasks.Generate product and service reports by analyzing customer data to provide actionable insights for improving their experience.Collaborate with team members to achieve collective objectives, contributing to the success of ongoing implementation projects and tasks.Act as a customer advocate, working with cross-functional teams including engineering, product management, customer success, and support to deliver effective solutions.Be prepared to travel to client sites for on-site training and implementation, with travel up to 50% of the time.

Join our dynamic team at dev2 as an Executive Team Leader specializing in Specialty Sales! In this pivotal role, you'll lead our merchandising and service efforts, ensuring an exceptional customer experience while driving sales performance. Your leadership will inspire and motivate a team dedicated to delivering top-notch service and innovative solutions.

Veeva Systems Inc. is a visionary organization committed to transforming the life sciences sector through innovative cloud solutions, enabling companies to expedite the delivery of therapies to patients. As one of the fastest-growing SaaS enterprises, we have surpassed $2 billion in revenue in the last fiscal year, with significant growth opportunities on the horizon.At Veeva, our core values drive our mission: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation, balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we promote flexibility, allowing you to work from home or in an office setting to thrive in your ideal work environment.Join us in revolutionizing the life sciences industry with a commitment to fostering a positive impact on our customers, employees, and communities.The RoleWe are seeking a Senior Consultant with extensive experience to guide customers through intricate software implementation processes. The Veeva RIM suite represents the industry’s only fully unified software solution, offering comprehensive regulatory information management (RIM) capabilities including data and document management, submission publishing, and archival on a single cloud-based platform. We are looking for consulting leaders passionate about helping clients optimize their regulatory data and document management processes. In this key position within our Professional Services team, the Senior Consultant will assess our customers’ global regulatory requirements, convert these needs into solution designs, and develop global strategies for implementing our cloud-based solution throughout their enterprises.This role is remote, with a preference for candidates located in the Eastern or Central Time Zones. If you are near an airport and can fulfill travel requirements, there is no strict location requirement. We encourage qualified U.S.-based candidates to apply.

Join Byrider - an innovative leader in the automotive industry located at 5234 High Crossing Blvd, Madison, WI 53718.Position: Automotive Service ManagerWe are a rapidly expanding automotive company seeking a dedicated Automotive Service Manager!What We Offer:Competitive starting salary ranging from $65,000 to $80,000, commensurate with experienceMonthly bonus potential reaching up to $1,500Opportunity to drive a company vehicle homeWork hours: Monday to Friday, 8 AM to 5 PMPathways for career advancementComprehensive benefits and paid time offRobust training and support programsAccess to an industry-leading customer service programA national brand with 37 years of excellence in the automotive sectorKey Responsibilities:Supervise all operations within the service departmentRecruit, train, and nurture a high-performing automotive service teamEnsure a safe and efficient workplaceManage inventory of shop supplies and partsDrive productivity while upholding quality standardsDeliver exceptional customer serviceCollaborate with other departments as necessaryQualifications:Proven experience as an Automotive Service Manager or in a related roleValid driver’s licenseStrong computer, leadership, and customer service capabilitiesPreferred Backgrounds:Automotive Service ManagerAutomotive Store ManagerIndependent Service ManagerAssistant Service ManagerLead Service Writer/AdvisorShop ForemanLead Automotive Technician

Fleetworthy Solutions provides a comprehensive technology suite designed for fleet readiness, integrating safety and compliance, toll management, and weigh station bypass solutions. Our mission is to empower fleets to optimize their operations, manage costs effectively, and operate with confidence.Renowned for our innovative approach, Fleetworthy Solutions is trusted by 75% of North America's leading fleets. We offer the most widely adopted toll management solution and the largest network for weigh station bypasses. By exceeding regulatory standards, our safety and compliance capabilities enhance safety programs and facilitate proactive audit readiness. Supporting millions of vehicles and drivers, we are recognized industry leaders in innovation and excellence.

Role Overview Premier Truck Group is hiring a Service Manager for its La Crosse, WI location. This role leads a team focused on delivering high-quality service to customers in the trucking industry. What You Will Do Oversee daily service operations Manage service schedules and workflow Support and guide team members Promote a customer-focused approach throughout the department Location This position is based in La Crosse, WI. (Company headquarters: Madison, WI.)

Veeva Systems is a mission-driven leader in the industry cloud sector, dedicated to accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $2B in revenue last fiscal year, with significant growth opportunities ahead.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—drive everything we do. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we empower you to work from home or in the office, enabling you to thrive in your preferred environment.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.The RoleWe are seeking proactive leaders with consulting and system implementation expertise, who are passionate about assisting clients in optimizing their regulatory data and document management processes.Veeva’s RIM suite is the only unified software solution in the industry that offers fully integrated regulatory information management capabilities, including data and document management, submission publishing, and archival on a single cloud-based platform.As part of our Professional Services team, your role will involve understanding our customers’ global regulatory requirements, translating these needs into effective solutions, and configuring our cloud-based platform for managing regulatory information enterprise-wide.While this position is remote, we prefer candidates based in the Eastern or Central Time Zones. Candidates near major airports who can meet travel requirements are encouraged to apply. Qualified candidates located in the U.S. are welcome to apply.

We are seeking a dedicated and skilled General Service Technician to join our dynamic team at eoctebp. In this role, you will be responsible for performing routine maintenance and repairs on various equipment and machinery, ensuring optimal performance and safety.As a key member of our service department, you will work closely with other technicians and staff to diagnose issues, provide excellent customer service, and maintain our high standards of quality. If you have a passion for technical work and enjoy problem-solving, we would love to hear from you!

Domino's Pizza is hiring a Customer Service Representative in Madison. This position centers on helping customers place orders, responding to questions, and supporting a smooth experience from start to finish. Role overview Customer Service Representatives act as the main point of contact for guests. Each shift involves taking orders, providing information about menu options, and addressing concerns or requests. What you will do Assist customers with placing orders by phone or in person Answer questions about menu items and specials Handle customer feedback and resolve issues promptly Location This role is based in Madison.

At Veeva Systems, we are dedicated to revolutionizing the life sciences industry by accelerating the delivery of therapies to patients. As a leading SaaS company, we have achieved remarkable growth, surpassing $2 billion in revenue last fiscal year, with exciting opportunities for further expansion on the horizon.Veeva is built on core values that emphasize integrity, customer success, employee satisfaction, and rapid execution. Our milestone achievement as a public benefit corporation in 2021 reflects our commitment to balancing the needs of our customers, employees, society, and investors.As a Work Anywhere organization, we empower our team to choose their ideal work environment, whether at home or in the office.Join us in transforming the life sciences sector, as we strive to create a positive impact for our customers, employees, and communities.The RoleAs a Practice Manager at Veeva, you will play a pivotal role in modernizing Quality through the development of the Quality Cloud for Life Sciences. You will lead a professional services team focused on ensuring customer success throughout the implementation process and beyond. Your leadership will be instrumental in driving software implementation excellence.Key responsibilities will include:Championing success for both customers and employeesLeading strategic initiatives with a hands-on approachFostering a collaborative and motivating work environmentImplementing innovative practices to enhance delivery qualityCreating engaging materials to support service deliveryCollaborating with global teams for optimal outcomesAre you prepared to utilize your leadership skills to innovate within the Quality Cloud?This is a remote position based in the US, with travel required.

Role overview Domino's Pizza is hiring an Assistant Manager for its Madison location. This position works alongside the store manager to ensure daily operations run smoothly. The Assistant Manager plays a key part in maintaining food quality and consistent customer service in the store. What you will do Assist the store manager with daily tasks and overall store operations Lead and train team members to provide strong customer service Help maintain Domino's standards for food preparation and cleanliness

Veeva Systems is a visionary company dedicated to advancing the life sciences industry through innovative cloud solutions. As a trailblazer in the sector, we empower organizations to expedite the delivery of therapies to patients globally. With a remarkable growth trajectory, having surpassed $2 billion in revenue last fiscal year, we are poised for an exciting future.At Veeva, our core values drive us: Do the Right Thing, Customer Success, Employee Success, and Speed. We are not just another public company; in 2021, we made history by becoming a public benefit corporation (PBC), legally committed to balancing the needs of our customers, employees, society, and investors.As a Work Anywhere organization, we embrace flexibility, allowing you to choose whether to work from home or in the office, ensuring you can perform at your best in your preferred environment.Join us in transforming the life sciences sector, as we remain dedicated to making a meaningful impact on our customers, employees, and communities.

Appian’s Customer Success team in Madison, Wisconsin partners with clients to deliver business-critical software solutions. As a Technical Implementation Consultant, you will work directly with customers after the sale, guiding them through the process of designing and implementing applications on the Appian platform. These solutions help organizations advance their digital transformation efforts and maintain a competitive edge. What you will do Lead projects from initial requirements through to deployment, creating custom software and AI solutions for commercial clients. Work within an agile framework to understand client business processes and translate technical needs into effective solutions. Design relational data models and develop APIs to connect various systems. Implement AI use cases using Appian’s AI tools, including retrieval augment generation (RAG), agentic workflows, prompt engineering, and generative models. Collaborate closely with both technical teams and business users on the client side throughout the software development process. Support clients as they build and refine their own process applications using Appian’s platform. Growth and support This role provides opportunities to strengthen consulting skills while working on digital transformation projects. The team values collaboration and professional development, supporting each other as they deliver results.

Role Overview Fleetworthy Solutions seeks a Client Service Representative in Madison, Wisconsin. This position focuses on supporting clients who rely on Fleetworthy’s fleet management technology. The role centers on helping clients make the most of a technology suite that covers safety compliance, toll management, and weigh station bypass. The goal: help fleets stay ready, efficient, and confident on the road. About Fleetworthy Solutions Fleetworthy Solutions serves millions of vehicles and drivers across North America. The company’s technology is trusted by 75% of the top fleets in the region. Fleetworthy is known for exceeding regulatory standards, strengthening safety programs, and encouraging proactive audit readiness. The team sets high benchmarks in fleet technology and compliance.

Role overview Domino's Pizza seeks a General Manager for the Madison location. This role oversees daily store operations, ensuring both service and food quality meet company standards. The General Manager guides the team, aiming for smooth shifts and satisfied customers. Key responsibilities Direct day-to-day store activities and maintain operational consistency Promote excellent customer service and uphold food quality Foster a positive team environment and support staff growth Contribute to a welcoming and productive workplace What this role focuses on This position centers on leadership, team support, and creating a strong workplace culture at Domino's in Madison.

Key Responsibilities:Operate high-volume copy machines, along with performing binding and finishing tasks. Ensure convenience copiers are functioning optimally through regular quality checks. Address paper jams and communicate specific issues to technicians for resolution.Manage all repair services for customer copier equipment, keeping accurate records for management reporting and supply inventory.Distribute office supplies, manage fax transmissions, and handle mail delivery to personnel or designated drop-off points as needed.Calculate job charges and maintain billing logs. Respond to and coordinate all service calls requested by customers.May handle filing tasks aligned with specific customer requests. Deliver completed jobs to designated customer locations both within and outside the site.Maintain daily meter readings and service logs, and may require travel between customer buildings.Address customer inquiries regarding job status or feasibility. Ensure the convenience copier areas are tidy and well-stocked.Perform duties related to the shipping and receiving of materials, and assist in setting up meeting and conference rooms as necessary.May assist with occupant relocations within assigned facilities, conduct re-lamping, light maintenance as assigned, and perform occasional cleaning duties.Must be available for periodic overtime during nights and weekends, including off-hour emergency responses.Utilize various equipment including shrink-wrap machines, paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, electric staplers, and scales for job completion. Use copier equipment, calculators, fax machines, postage meters, and PCs as required.Conduct filing duties, potentially involving the purging and archiving of old documents. Undertake additional tasks as assigned.