Senior Customer Success Manager

Role Overview MicroStrategy Inc. is hiring a Senior Customer Success Manager in Madrid. This position focuses on helping customers reach their goals and get the most from MicroStrategy’s services. The role includes leading a team committed to improving client satisfaction and strengthening customer engagement. What You Will Do Build and maintain strategic re…

Join our dynamic team at alan as a Customer Success Manager in vibrant Spain! In this pivotal role, you will be responsible for fostering strong relationships with our clients, ensuring their satisfaction, and driving customer engagement. As a key player in our organization, you will work closely with cross-functional teams to deliver exceptional service and support, helping our clients achieve their goals.

About GoodHabitz GoodHabitz is an international ed-tech company founded in the Netherlands in 2011. With nearly 20 countries and 16 offices, our team of over 400 employees works to make learning accessible, engaging, and enjoyable. We offer online training courses that help individuals reach their potential. Our culture values support, personal growth, and celebrating achievements. We approach challenges with optimism and encourage every team member to bring their unique strengths. Role Overview The Customer Success Manager in Madrid will serve as the main contact for our Spanish clients. This role guides organizations from onboarding through ongoing engagement, helping employees make the most of the GoodHabitz learning platform. Success in this position means building strong relationships, understanding client needs, and ensuring our solutions help customers reach or exceed their goals. What You Will Do Lead inspiration sessions for learning and development ambassadors within client organizations to boost enthusiasm and platform usage. This may include suggesting internal marketing strategies, organizing events, and supporting communication efforts. Maintain proactive contact with customers to understand their needs and challenges, making sure our products are integrated into their daily operations. Manage the customer renewal process by evaluating outcomes, identifying risks, and recognizing new commercial opportunities. Deliver measurable results and success stories for clients, sharing these with colleagues and other organizations as examples of best practice. Embrace personal growth, seek feedback, and share customer insights with the GoodHabitz team to support continuous improvement. Location This position is based in Madrid, Community of Madrid, Spain.

Join Instagrid and be part of the clean-tech revolution by delivering pure energy solutions to empower professional workers in transitioning away from combustion generators. Experience a safe, efficient, clean, and silent energy alternative.As a Customer Success Manager, you will serve as the main point of contact for our key clients, ensuring they have an outstanding experience. Your role will be pivotal in promoting the successful integration of our technology, fostering long-term client relationships, and representing the Instagrid brand with enthusiasm and professionalism.Your ResponsibilitiesTake proactive ownership of implementing framework agreements with major clients, guaranteeing a seamless and positive experience with our product offerings across all client locations.Develop and enhance relationships within assigned accounts, providing tailored solutions to support their operational success.Creatively promote both established and new application use cases across diverse business units.Conduct product training and onboarding sessions, empowering users to feel confident in utilizing our solutions.Ensure clients have all necessary information to operate our products effectively and handle inquiries promptly and thoroughly.Maximize product utilization and customer satisfaction, driving high adoption rates.Exhibit strong strategic thinking and superior communication and negotiation skills in Spanish, confidently delivering impromptu presentations.Demonstrate proficiency in Salesforce and Microsoft Office applications.Maintain exceptional organization skills while meeting deadlines in a fast-paced, dynamic environment.Handle confidential information with the utmost professionalism and discretion.

At Insider One, we are dedicated to empowering marketing and customer engagement teams to unleash their full potential. As the leading platform in the industry, we provide a unified solution that encompasses everything needed for marketing success.Who We AreFounded with a vision to revolutionize the marketing landscape, Insider One has grown from a small team to a global powerhouse with over 1,500 employees from over 50 nationalities, operating across 30+ offices. Our platform integrates AI and a comprehensive Customer Data Platform (CDP) to offer unparalleled data unification, personalized marketing, and journey orchestration across a multitude of channels including WhatsApp, SMS, Email, Web, App, and Site Search.We are proud to have recently secured one of the largest funding rounds in our sector, a $500M Series E led by General Atlantic, with support from renowned investors such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Trusted by over 2,000 clients, including Fortune 500 giants like Samsung, Nike, and Nestlé, we are recognized as a leader in the B2B SaaS space.As a women-founded and women-led unicorn, Insider One is committed to inclusivity and innovation, making us the only vendor acknowledged as the foremost leader in all essential capabilities for marketing and customer engagement teams. Explore our accolades and see why our customers love us!

Join our team as a Bilingual Customer Success Manager, where you will play a pivotal role in ensuring our clients receive exceptional service and support. Leveraging your fluency in French, English, and Spanish, you will engage with diverse customers and help them maximize the value of our services. Your expertise will be instrumental in fostering strong relationships and driving customer satisfaction.

2K Games is hiring a Customer Success Associate II in Madrid, Spain. This position centers on supporting customers and helping them get the most from our products. The role calls for someone who enjoys building strong client relationships and takes pride in delivering high-quality service. Role overview As a Customer Success Associate II, the main focus is to ensure customers have positive experiences with 2K Games. The job involves responding to client needs, addressing questions, and helping resolve issues efficiently. Building trust and maintaining ongoing communication with customers are key parts of this role. What you will do Provide support to customers using 2K Games products Develop and maintain relationships with clients Work proactively to ensure customer satisfaction Who we’re looking for Interest in gaming and customer service Proactive approach to solving problems Dedication to helping customers succeed

This AI Product Manager role at Ebury centers on building and launching an Internal AI Copilot for the Client Portfolio Management team. The position aims to improve both revenue growth and customer success by enhancing how the company connects with its clients. What you will do Lead the roadmap and delivery of AI-driven tools for managing client portfolios Collaborate with cross-functional teams to gather requirements and assess results Prioritize features that strengthen client engagement and support business goals Collaboration and location The role is based in Madrid. The team works together in the office four days each week, with one day remote.

Join Ogury as a Customer Success Executive Intern and play a pivotal role in enhancing our clients' experience. As a part of our dynamic team in Madrid, you will support our customers in optimizing their engagement strategies, ensuring they derive maximum value from our innovative solutions.This internship offers you a unique opportunity to develop your skills in customer relationship management, problem-solving, and strategic communication while working in a fast-paced environment.

Contentsquare is a leading experience intelligence platform that empowers organizations to understand the intricacies of digital customer journeys. Our flexible and scalable solutions allow teams to gain profound insights into their customers' online experiences.As a global leader in experience analytics, we operate across 15 offices worldwide and are committed to driving impactful results. We are seeking motivated individuals who are eager to contribute to our growth and success.At Contentsquare, we strive to cultivate an inclusive workplace where everyone has the opportunity to thrive. Our community is built on principles of courage, empathy, and intention. Join us in simplifying complexity for our clients, their customers, and each other.Important note: Beware of scams impersonating Contentsquare. We will never request payment or contact you through unsolicited texts. Genuine communications from our Talent Acquisition team will only come from our official domains, contentsquare.com or @contentsquare-ext.com. For further details, please visit our careers blog.

Role overview Fever Up seeks a Senior Customer Lifecycle Specialist based in Madrid. The role centers on building stronger engagement and improving retention throughout the entire customer journey. What you will do Study customer data to spot trends and highlight areas for improvement Create and update lifecycle strategies that increase satisfaction and loyalty Plan and roll out new projects aimed at improving the customer experience Collaborate with teams across Fever Up to ensure customers receive consistent, high-quality service Impact This position plays a key part in supporting growth and building long-term loyalty. By focusing on the full customer relationship, your work will help customers find value at every stage with Fever Up.

SoSafe aims to be the premier provider of human risk management solutions across Europe. Our acclaimed awareness platform incites behavioral change through engaging training and simulations focused on cybersecurity and data protection. With cybercrime projected to inflict $10.5 trillion in costs annually by 2025, we invite you to join us in making a significant impact!Your Role in Driving Success:As a Customer Success Manager, you will be the key advocate for our customers in Spain and Italy. Your objective is to ensure they receive optimal value from the SoSafe product suite. You will serve as a trusted advisor, bridging the technology we offer with our customers' security objectives. By prioritizing user adoption and strategic alignment, you will shape the customer experience into measurable business outcomes, fostering loyalty through proven results.Key Responsibilities:Strategic Partnership: Collaborate with customers to establish success criteria and develop customized engagement plans that align with their security awareness objectives.Consultative Guidance: Offer expert advice on best practices for cybersecurity awareness, assisting clients in building and implementing robust internal safety cultures.Demonstrating Value: Lead impactful Business Reviews that extend beyond mere metrics to outline the tangible ROI and security enhancements provided by SoSafe.Customer Advocacy: Act as the

Join inetum2 as a Manager or Senior Manager in our Energy & Utilities division, where you will lead innovative projects that drive sustainability and efficiency. This role involves managing a talented team, developing strategic initiatives, and collaborating with key stakeholders to deliver cutting-edge solutions in the energy sector.

dreessommerse seeks a Senior Project Manager based in Madrid to oversee projects from initial planning through completion. This role carries responsibility for organizing project activities, guiding teams, and monitoring progress to ensure objectives are met. Role overview The Senior Project Manager takes charge of project planning, execution, and delivery. Managing timelines and budgets is a core part of the job, along with upholding quality standards throughout each phase. Key responsibilities Lead the planning and scheduling of projects Coordinate execution across teams and stakeholders Monitor progress to meet deadlines and budget targets Ensure project outcomes align with quality expectations Location This position is based in Madrid.

Join us at Fever, the premier technology platform transforming the landscape of culture and live entertainment!Our mission is to democratize access to culture and entertainment. Utilizing our proprietary cutting-edge technology and data-driven strategies, we are reshaping how individuals engage with live experiences. Every month, we inspire over 300 million people across more than 40 countries to discover unforgettable events, while simultaneously empowering creators with our data and technology to scale and innovate.We have collaborated with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, and have been recognized with international awards! Exciting, isn’t it?To fulfill our mission, we seek dynamic individuals with a proactive mindset who are ready to contribute to the future of entertainment!Are you ready to embark on this journey with us?About The Role:You will oversee the complete life cycle management of major events, from the moment the sales and legal teams finalize the commercial contract to the successful closing of the event.Acting as the primary liaison among all stakeholders, you will connect event organizers with our internal teams.While you will be the owner of the overall process, you will collaborate with a team, ensuring timely execution by managing tasks across departments.Communicate product and process needs to HQ, collaborating with our product and engineering teams to compile a comprehensive list of requirements and prioritize them accordingly.Develop and maintain an extensive Q&A resource to assist our user support team in addressing potential user inquiries.

Hello! We are Fever, the premier technology platform for culture and live entertainment.Our aim? To democratize access to culture and entertainment. With our state-of-the-art technology and data-driven strategy, we are transforming how people connect with live entertainment. Every month, our platform engages over 300 million users across more than 40 countries, helping them discover extraordinary experiences while simultaneously empowering event creators with our insights and tools to innovate and broaden their reach.Our achievements? Collaborations with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, alongside the delivery of internationally recognized experiences, all supported by top-tier global investors! Quite impressive, isn't it? To fulfill our mission, we seek visionary individuals with a proactive approach who are excited to shape the future of entertainment! Ready to join the adventure?Now, let's talk about this position and how you will contribute to Fever's mission.Role Overview:In your daily role, your responsibilities will include:Defining and developing a robust strategy for Fever's marketplace.Working collaboratively with business leaders to pinpoint gaps and improvement opportunities, establishing KPIs, and executing initiatives to enhance performance.Assessing current strategies to identify growth opportunities and enhance key business metrics.Implementing a project management framework to guarantee the successful execution of solutions, prioritizing projects based on their potential impact on business objectives.Building solid relationships with stakeholders and teams across various countries and time zones.

Are you passionate about shaping global marketing strategies that drive customer engagement? QAD Inc. is seeking a dynamic Global Customer Marketing Manager to join our innovative marketing team in Madrid. In this pivotal role, you will be responsible for developing and executing marketing initiatives that enhance customer experience and foster brand loyalty on a global scale.Your key responsibilities will include:Crafting and implementing customer-centric marketing campaigns.Analyzing market trends to identify opportunities for growth.Collaborating with cross-functional teams to align marketing strategies with business objectives.Managing marketing budgets and measuring campaign effectiveness.If you are a strategic thinker with a flair for creativity and a strong understanding of customer marketing, we want to hear from you!

Hello! We are Fever, the premier tech platform dedicated to culture and live entertainment.What drives us? Our mission is to make culture and entertainment accessible to all. Through our advanced technology and data-driven strategies, we are transforming how individuals experience live entertainment.Each month, over 300 million individuals across more than 40 countries turn to our platform to uncover remarkable experiences. At the same time, we empower event creators with vital data and technology, enabling them to innovate and expand their events to engage new audiences.Our achievements? We have collaborated with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, crafted internationally acclaimed experiences, and are supported by several top-tier global investors. Quite impressive, right?As we pursue our mission, we seek ambitious individuals with a proactive attitude who are passionate about shaping the future of entertainment!Are you ready to join this exciting journey?About The Role:You will oversee the complete life cycle management of major events, from the moment our sales and legal teams finalize the commercial contract until the event’s conclusion.You will serve as the primary liaison among all stakeholders, including the event organizers and various internal teams.While you will lead the overall process, you will collaborate with a team, ensuring timely completion of tasks across departments.You will communicate product and process needs to our headquarters, working closely with product and engineering teams to compile and prioritize requirements.You will create and maintain an extensive Q&A resource to assist our user support team in managing potential user inquiries.

Greetings! We are Fever, the premier tech platform transforming culture and live entertainment.Our mission? To make culture and entertainment accessible to everyone. Utilizing our proprietary technology and data-driven methodologies, we are redefining how audiences engage with live entertainment. Each month, our platform motivates over 300 million individuals across 40+ countries to uncover memorable experiences, while simultaneously equipping event creators with our data and technology to expand, innovate, and enhance their events for broader audiences.Our achievements? Collaborating with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, presenting internationally acclaimed experiences, and receiving support from leading global investors! Quite impressive, isn’t it? To realize our vision, we are on the lookout for exceptional individuals with a proactive approach who are excited to shape the future of entertainment!Are you ready to be a part of this journey?Let’s dive into this role and see how you can contribute to Fever’s mission.Behind the intuitive iOS and Android apps and our website lies our engineering team, responsible for creating, developing, enhancing, and maintaining all Fever services to ensure that more people can enjoy incredible experiences.

Hello! We are Fever, a pioneering technology platform at the forefront of culture and live entertainment.Our mission is to democratize access to culture and entertainment. Through our advanced, proprietary technology and data-driven methodologies, we are transforming how individuals interact with live entertainment. Each month, our platform motivates over 300 million people across more than 40 countries to explore unforgettable experiences, while also equipping event creators with our data and technology, allowing them to scale, innovate, and enhance their events to captivate new audiences.Our achievements speak for themselves; we have collaborated with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, launched internationally recognized experiences, and are supported by several prominent global investors! Quite impressive, right? To fulfill our mission, we are in search of high achievers with a proactive approach to help us shape the future of entertainment! Are you ready to be part of this journey?Now, let’s dive into the specifics of this role and how you will contribute to Fever’s mission.Are you a strategic thinker who enjoys operational excellence and thrives in collaborative environments? We are seeking a highly motivated, hands-on, and analytically inclined individual to join us as a Senior Manager of Revenue Operations. If you excel in dynamic settings, love tackling complex challenges, and are driven by measurable outcomes, this position is perfect for you.In this role, you will be instrumental in shaping and refining the core processes of our commercial teams at Fever. The ideal candidate merges strategic insight with operational proficiency, possesses a natural curiosity, and exhibits confidence in taking initiatives while effectively collaborating with diverse, cross-functional teams.