Change Manager - Client-Site

Join Umpisa Inc. as a Change Manager and play a crucial role in driving organizational transformation. At Umpisa Inc., we are passionate about positioning the Philippines as a global technology hub.As a forward-thinking technology services company, we collaborate with select industries, clients, and individuals to deliver innovative solutions through digital…

At Umpisa Inc., we are committed to establishing the Philippines as a leading global tech hub.Umpisa Inc. is an innovative technology services firm that collaborates with diverse industries, clients, and talented individuals to develop groundbreaking solutions through digital transformation, modern software development, and venture building.We strive to deliver a suite of world-class products and solutions designed to enhance the quality of life for both organizations and individuals. We offer exciting, challenging, and rewarding career opportunities in software development, product development, emerging technologies, and more for the right candidates.

RISE is dedicated to transforming internet connectivity in the Philippines through top-tier services and unwavering support for our business and wholesale partners. Our commitment to excellence is reflected in initiatives such as GetaFIX and the Open Access Network, where we strive for unparalleled reliability and swift installation. We foster a culture of transparency and accountability, empowering our team members to surpass expectations and collectively enhance the nation's digital ecosystem.The Client Relationship Manager plays a pivotal role in managing client relationships for all RISE accounts. This position involves overseeing day-to-day client deliverables, providing vital product and service information, addressing concerns, and ensuring that client services are executed efficiently and effectively. The primary goal of this role is to cultivate and strengthen long-term partnerships with clients while engaging with key business executives and stakeholders.

At Umpisa Inc., we are on a mission to position the Philippines as a prominent global tech hub.As an innovative technology services organization, Umpisa Inc. collaborates with select industries and clients to develop groundbreaking, transformative solutions through digital transformation, advanced software development, and venture building.We are committed to creating world-class, impactful products and solutions that enhance the quality of life for organizations and individuals alike. We offer dynamic, challenging, and rewarding career opportunities in software development, product development, emerging technologies, and beyond for exceptional candidates.

Job Description:As a Senior Account Manager at Lamudi, your primary objective is to enhance the long-term value of our clients by cultivating strong relationships with broker clients, ensuring their complete satisfaction with our services, and solidifying our partnerships.Key Responsibilities:● Drive client retention through effective onboarding and exceptional service delivery.● Serve as the primary liaison for all matters related to assigned key accounts.● Guarantee timely and successful delivery of products in line with customer goals.● Prepare and present monthly performance reports to convey the progress of ongoing projects.● Maintain regular communication with assigned clients and support Key Account Managers as required.● Onboard new clients through welcome communications and training on website functionalities.● Address client complaints proactively and enhance processes to prevent future issues.● Build and nurture strong, enduring relationships with customers.

Role overview The Hybrid Site Acquisition Officer plays a key part in supporting tasq-work’s expansion by sourcing and securing locations for new clinics and facilities in Makati City. This position ensures that every site selected aligns with technical, legal, and commercial standards required by the organization. Main responsibilities Find and evaluate potential sites for clinics and facilities. Work closely with internal teams and external partners during the acquisition process. Verify that each site complies with all technical, legal, and commercial requirements. Work setup Arrangement: Hybrid Location: Makati City, Metro Manila, Philippines

Job DescriptionAt Umpisa Inc., we are committed to establishing the Philippines as a leading global tech hub.As a forward-thinking technology services firm, we collaborate with select industries, clients, and talented individuals to deliver innovative and transformative solutions through digital advancement, modern software development, and entrepreneurial initiatives.Our focus is on developing world-class products and solutions that enhance the quality of life for organizations and individuals alike. We offer a stimulating, challenging, and rewarding work environment in software development, product innovation, emerging technologies, and more for the right talent.Key Skills:Embodies our core values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation, and Diversity.Exceptional communication abilities.Strong analytical and problem-solving skills.A collaborative spirit, thriving in a self-organizing Scrum team within a scaled agile framework.Self-motivated and enjoys teamwork with clients.

Work arrangement: Hybrid schedule, with onsite presence in Makati three days each week. Role overview The Director of Client Relations and Wellness Services manages onsite clinics and corporate care programs for partner organizations. This role focuses on developing and implementing healthcare and wellness solutions that improve employee well-being. Ensuring compliance with healthcare regulations and maintaining strong client relationships are key priorities. What you will do Oversee daily operations of onsite clinics and wellness programs for corporate clients. Design and deliver healthcare and wellness initiatives tailored to organizational needs. Ensure all services meet relevant healthcare regulations and standards. Foster and maintain long-term relationships with client organizations.

Join our dynamic team as a Client & Prospect Support Specialist, where you will play a pivotal role in ensuring seamless coordination and operational support for our Service Operating Committees (SOC), client reporting, and the Client Portal. As a key point of contact, you will be responsible for the preparation, documentation, and governance processes that contribute to a consistently superior service experience.Your primary responsibilities include:Facilitating the organization of Service Operating Committee meetings.Coordinating, developing, and maintaining professional slide decks for SOC presentations aimed at both clients and internal stakeholders.Ensuring all slide presentations conform to official templates, standards, and formatting guidelines.Monitoring and enforcing deadlines for all SOC deliverables.Preparing and reviewing client reports in accordance with set deadlines.Supporting the ongoing enhancement of SOC processes and documentation.Publishing SOC documents, including reports, presentations, and meeting minutes, in the designated structure.Providing first-level support for the client portal, including access creation and troubleshooting.

Job Description:The Corporate Account Manager will oversee the entire lifecycle of corporate accounts, managing collections, billing, driving renewals, executing upsells, and recovering clients at risk of churn. You will act as the primary liaison, ensuring client satisfaction and fostering revenue growth while adhering to compliance standards.Key Responsibilities:1. Collections & Billing● Efficiently manage billing cycles by issuing invoices and statements of account (SOA) while diligently following up on payments.● Proactively reach out to clients through phone or email regarding overdue accounts and devise repayment plans.● Reconcile payments and credits, partnering with the Finance team to resolve any discrepancies.2. Renewal and Retention● Collaborate with internal teams to craft proposals, campaigns, and pricing strategies.● Ensure that contracts are renewed within 30–60 days prior to their expiry.3. Upselling & Cross-selling● Identify opportunities for expansion within existing accounts.● Create and present ROI-driven proposals for new features or services.4. Stakeholder Management & Client Management● Foster and maintain strong working relationships with key client contacts across finance, procurement, and operational decision-makers.● Be the primary point of contact for all matters related to billing, collections, and account management.● Swiftly address escalations and collaborate with internal teams to ensure an excellent client experience.5. Reporting & Process Improvement● Maintain precise data in CRM and other tracking tools, documenting all client interactions and activities.● Generate and present weekly and monthly reports on collections, renewal pipelines, upsell progress, and account health.● Analyze collection trends to identify bottlenecks and suggest process enhancements for improved efficiency.

Join our dynamic Client Solution and Integration Architecture team within the Product & Technology Organization at Avaloq. Our mission is to design and oversee the End-to-End Architecture of banking solutions globally, leveraging our Avaloq-based outsourcing services portfolio. Our team is composed of seasoned Business, IT, and Enterprise Architects focused on customer-centric activities, including consulting, solution definition, and comprehensive documentation.Your Key Responsibilities:Act as a Solution Manager to define optimal architectural solutions for banks, ensuring alignment with enterprise business strategy while balancing architectural excellence and client needs.Take ownership of drafting Solution Definition documents for ongoing transformation projects for Avaloq clients, utilizing Enterprise Architecture tools to document client architectures, and assist in cost estimations and proposals.Gather, analyze, and maintain client requirements, translating them into effective information system or service solutions, while driving solution selection based on criteria such as cost efficiency, competitiveness, and adherence to strategic objectives.Provide consulting support to Avaloq clients regarding Solution Architecture topics.Contribute a high-level perspective during functional and system analysis, feasibility studies, and project definitions.Collaborate with project managers in planning solution aspects of large-scale transformation initiatives, including cost estimations.Support Avaloq management in strategic decisions and promote the latest architectural principles across the organization.

Job Description:Join our dynamic Business Acquisition team at Lamudi as we drive growth in the real estate sector. In this pivotal role, you will be instrumental in expanding our network by increasing the number of broker clients and the variety of properties available to those searching for their dream homes. Our Business Development team emphasizes client acquisition through effective telesales and field sales operations.

Join RISE in our mission to accelerate the internet for the Philippines. We are dedicated to offering exceptional services and top-notch support to our business and wholesale partners. With initiatives like GetaFIX and Open Access Network, we prioritize connectivity efficiency, setting a benchmark for reliability and installation speed. Our culture thrives on transparency and accountability, empowering team members to surpass expectations and collaboratively enhance the nation's digital landscape.As a Sales Relationship Manager, you will play a pivotal role in client engagement for all RISE partners, overseeing daily management of client deliverables across multiple accounts. Your responsibilities will include providing comprehensive product and service information, resolving issues promptly, and ensuring that both services and clients are managed with utmost efficiency. This role is designed to foster and strengthen long-term relationships with a diverse portfolio of clients, engaging with key business executives and stakeholders to drive mutual success.

Join our dynamic team at SGS as an Operations Coordinator. In this entry-level position, you will play a crucial role in supporting our management and administrative functions. You will be responsible for coordinating various operational tasks, ensuring efficient processes, and contributing to the overall success of our organization.

Job Overview:As a Key Accounts Executive at Lamudi, you will play a pivotal role in fostering long-term client relationships. Your primary focus will be to enhance customer satisfaction and retention through exceptional service delivery and proactive engagement with broker clients.Key Responsibilities:● Enhance client retention rates by ensuring an effective onboarding process and maintaining unparalleled service standards.● Serve as the primary point of contact for all inquiries related to assigned key accounts.● Guarantee the prompt and successful implementation of our services to meet client requirements and objectives.● Generate monthly performance reports to communicate the status of ongoing projects to clients.● Maintain regular communication with assigned clients and support Key Account Managers as necessary. Identify opportunities for expanding business with existing clients and manage the renewal process effectively.● Guide clients through the onboarding process via welcome emails and calls, and provide training on utilizing our platform.● Address client concerns promptly and improve processes to mitigate future issues.● Establish and nurture strong, lasting relationships with clients.

We are seeking a dynamic and experienced Senior IT Manager to lead our IT operations across a diverse network of schools. This pivotal role focuses on maintaining the reliability, security, and efficiency of our technology infrastructure. You will define IT strategy, manage a distributed IT team across various locations and time zones, and oversee vendor partnerships to ensure seamless technology services. By aligning IT operations with our educational mission, you will play an essential role in providing staff and students with reliable technology resources.The Senior IT Manager will closely collaborate with System Operations, Engineering, School Operations, and external partners. This role demands exceptional leadership skills, a strategic mindset, and extensive technical expertise, particularly in Microsoft environments. If you are passionate about education and thrive in an innovative setting, we encourage you to apply.Key Responsibilities:Leadership and Strategy:Develop and implement an IT strategy that aligns with organizational goals.Lead and manage a geographically dispersed IT team, ensuring consistent service delivery.Establish clear performance metrics, workflows, and accountability measures.Mentor and coach team members to foster their professional development.User Support and Ticket Management:Oversee IT support functions, ensuring timely ticket resolution and high service quality.Implement and monitor service-level agreements (SLAs) across the organization.Identify and address recurring issues, driving long-term solutions to enhance user experience.Microsoft Platform Administration:Oversee administration of Microsoft Entra (Azure AD), Microsoft 365, SharePoint, and Teams.Ensure compliance with licensing, configuration, and security standards.Guide the IT team in managing tenant health, permissions, and collaboration tools.Network and Infrastructure Oversight:Ensure reliable connectivity and performance across all school sites.Manage network architecture, including firewalls, switches, and wireless infrastructure.Oversee IT asset lifecycle policies, including procurement and retirement.Security and Compliance:Develop and enforce IT security policies including endpoint protection and access controls.Ensure compliance with data protection regulations.Lead regular security audits, risk assessments, and disaster recovery planning.Web Hosting and Vendor Management:Oversee web hosting services, ensuring uptime and security.

Join our dynamic team at deepbluecompany as a Team Manager where you will lead and inspire a group of talented individuals. You will be responsible for driving team performance, fostering a collaborative environment, and ensuring the successful execution of projects. As a pivotal figure in our organization, you will play a crucial role in shaping our team culture and achieving our business goals.

Role overview rise is hiring a Contracts & Compliance Manager to manage the company’s contracts and oversee compliance with internal policies and external regulations. This position requires close attention to detail, strong organizational habits, and a working knowledge of legal principles and contract management. What you will do Draft, review, and manage various types of contracts to support business needs. Create and update compliance policies that align with company goals. Collaborate with teams throughout the organization to ensure processes meet legal and regulatory standards. Location This role is based in Makati City.

Role overview AccorHotels seeks a Duty Manager in Makati City to oversee daily hotel operations. This position centers on upholding service standards and ensuring guests enjoy a smooth, positive stay. Main responsibilities Supervise front-of-house staff and coordinate their daily tasks Handle guest relations by responding to concerns and requests quickly Collaborate with other departments to support efficient hotel operations

Join Turner Townsend as a Cost Manager and play a pivotal role in the delivery of high-quality cost management services within the real estate sector. You will be responsible for overseeing project costs, ensuring effective budget management, and delivering value for our clients. Your expertise will contribute to the success of various projects and enhance our reputation in the industry.