2nd Line Support/System Administrator in Central Manchester

We are currently seeking a talented and motivated 2nd Line Support/System Administrator to join our dynamic IT team at a nationally recognized company located in the vibrant heart of Manchester.This role presents a unique opportunity to enhance your skills while working with cutting-edge technologies in a collaborative environment.Your Responsibilities:Manage and optimize the company's IT support systems.Effectively diagnose and resolve IT support issues while adhering to established service level agreements (SLAs).Participate in various project initiatives to improve IT services.Collaborate with suppliers and key stakeholders to implement IT projects that align with company objectives.Who We Are Looking For:A candidate with a degree in Computer Science or a relevant IT qualification (such as Microsoft Fundamentals/Associate).At least 2 years of experience in an IT service desk or a similar role.Proficient in supporting end-user hardware and software.Experience with MS Server, networking, and system administration.Familiarity with Windows Server, Active Directory, Office 365, Exchange, and Windows 10.A valid Driving Licence is preferred.In this position, you will closely collaborate with the IT Director, providing you with exceptional opportunities for professional growth and development while enjoying the autonomy to thrive in your role.We encourage you to apply today!

We are seeking an enthusiastic and skilled 1st/2nd Line IT Support Engineer to join our dynamic team in Manchester. In this pivotal role, you will be responsible for the day-to-day management and maintenance of our systems, acting as the primary point of contact for users facing technical challenges.Your problem-solving expertise will be crucial as you troubleshoot a variety of technical issues, assist with cybersecurity initiatives, and adopt a proactive approach to your work.The responsibilities of this position include:Performing desktop maintenance primarily on Windows 10, along with some Apple and Android devices.Collaborating with the infrastructure team to support software rollouts and patches.Maintaining label and industrial printers.Providing application and user support, especially for Microsoft Office 365.Assisting with in-house custom application support (training provided).Managing Active Directory users.Helping to maintain enterprise antivirus solutions.Installing and troubleshooting hardware and software.Creating and updating internal documentation for the IT service desk.

Join Our Team as a Second Line IT Technical Support Advisor!Competitive Salary: Up to £33,000 (Dependent on Experience)Location: ManchesterKey Benefits:Generous Holiday Allowance: Enjoy 24 days of annual leave alongside bank holidays, plus an extra day off to celebrate your birthday.Community Engagement: Participate in paid volunteering days to support the causes that matter to you.Referral Program: Earn rewards through our Refer a Friend scheme by introducing new talent to our team.Social Activities: Engage in regular social events to foster connections with your colleagues in an enjoyable setting.Role Overview:We are excited to welcome a Technical Support Advisor 2nd Line IT to our Matrix247 team. You will deliver exceptional service by managing escalated inquiries, providing advanced troubleshooting, and ensuring efficient resolutions. Your expertise will be vital in supporting the Microsoft ecosystem, including Microsoft 365, Azure AD/Entra ID, and Windows Server, as you contribute to a seamless and high-quality customer experience.Core Responsibilities:Handle escalated cases from the first line team, prioritizing and progressing them effectively.Assist with overflow calls from the first line team, meeting agreed personal call targets.Diagnose, log, and resolve cases, including escalations, while keeping customers informed of their status. Recognize when a case requires in-person support and route it accordingly.Troubleshoot both hardware and software issues and configure applications and systems.Proactively make outbound calls to resolve cases efficiently and minimize delays.Maintain up-to-date case records, ensuring outstanding cases are managed within agreed timeframes.Support the setup and installation of MFDs (Multifunction Devices) at customer sites.

At boxxe, we believe that technology transcends hardware and software; it's fundamentally about people. Our commitment to nurturing meaningful relationships, coupled with deep expertise and practical know-how in technology, drives our mission. We prioritize our customers, partners, and the environment, and it is our dedicated team that truly makes the difference.We are on a mission to make technology human by understanding, collaborating, simplifying, caring, and delivering together.How You Fit into the Big Picture The 1st Line Support Engineer plays a crucial role in addressing user inquiries and IT challenges, ensuring that all requests are properly recorded in our ITSM tool and managed in accordance with our Service Level Agreements (SLAs). Each ticket must be validated and categorized for efficient processing. You will maintain clear and timely communication with service users from initiation to resolution, coordinating with internal client teams as necessary. Your role will also involve optimizing processes through analysis, reporting, and initiatives like automation, skills development, and knowledge sharing. Continuous professional development within our IT skill framework is essential to uphold and enhance service quality.Your Responsibilities Follow Incident, Major Incident, Problem, Knowledge, and Change Management protocols.Respond to incoming calls professionally and promptly.Assist users via phone, email, and the client ticket management system (ServiceNow).Document all tickets (requests, incidents, problems, and changes) within the client ticket management system.Monitor and escalate alerts from our monitoring platform.Provide support for computers, servers, and applications.Manage user accounts, including permissions and JLM processes.Escalate issues to 2nd and 3rd line support engineers as needed.Triage incoming tickets, assigning appropriate priority levels and support teams.Identify major incidents and escalate them to the major incident manager and relevant support teams.Follow up on tickets at designated intervals until resolution in line with SLAs.Complete standardized daily and weekly tasks assigned by your line manager, including monitoring alerts, backup reporting, patch management vulnerabilities, and end-user management.Maintain information security standards.Participate in a rotating Sunday Patch Management cycle for RH, OEL, and Windows servers (training will be provided).

Join our dynamic team as a Second Line Support Engineer at AJ Bell, where you will play a crucial role in ensuring the smooth operation of our IT services. You will tackle complex technical issues, provide expert support to our first-line engineers, and contribute to enhancing our service delivery.In this role, you'll have the opportunity to work closely with various departments, including Service Delivery and Infrastructure, to implement solutions that drive efficiency and improve user experience.

Role: AdministratorSalary: £16,500 per annumCompany Overview:Our client, located in the vibrant center of Manchester, is experiencing growth and is eager to welcome a talented Administrator to their team. This role is situated at the company’s Head Office, offering a dynamic work environment.This role presents an exciting opportunity for the right candidate to engage in career development and growth within a supportive organization.As an Administrator, you will thrive in a bustling office setting, where variety is the order of the day.Key Responsibilities:Provide comprehensive administrative support across the E-Learning Provision.Ensure accurate completion of learner records.Maintain effective data storage and security.Support E-Learning Skills Coaches and learners.Communicate with external partners and awarding bodies regarding learner registration and certification.Adhere to the Company policy on equality of opportunity.Implement quality control measures and foster continuous improvement in all aspects of work.Take responsibility for safeguarding and protecting the welfare of children and vulnerable adults.Comply with and promote Company Health and Safety policies and procedures.Commit to professional self-development through participation in ongoing training.Required Skills:Exceptional accuracy and attention to detail are crucial.Strong verbal and written communication skills.Able to thrive in a fast-paced environment with evolving priorities.Ability to build positive working relationships across all levels.Exhibit a professional and approachable demeanor.Proficient in English, Mathematics, and ICT skills.Benefits:Generous holiday allowance of 23 working days, in addition to bank holidays.Opportunities for career development and advancement within the Company.Company pension scheme.Working hours: 37.5 hours per week.If you are interested in this role, apply now for an immediate interview.

Position: AdministratorSalary: £16,000 - £18,000 per annumAbout the Company: Our client is a leading provider of professional training services to various employers across the UK. Located in the vibrant center of Manchester, they are experiencing growth and are looking to bring on a skilled Administrator to join their team at the Head Office.This is an exciting opportunity to be part of a dynamic organization that offers pathways for career development for the right candidate. You will thrive in a busy office environment filled with diverse responsibilities.Key Responsibilities:Ensure compliance and quality standards for the administration department are upheld.Accurately maintain and utilize multiple databases.Manage, analyze, and report data efficiently.Coordinate and submit necessary data.Demonstrate self-management and a proactive attitude towards meeting deadlines.Practice effective planning and preparation.Support various departments in achieving organizational targets.Engage with team members, learners, employers, and external partners to promote training courses and initiatives.Complete assigned tasks efficiently within set timescales.Required Skills:Exceptional accuracy and attention to detail are crucial.Strong verbal and written communication abilities.Capacity to adapt in a fast-paced environment with shifting priorities.Aptitude for building positive relationships with colleagues at all levels.A professional demeanor in conversations.Proficiency in computer skills and applications.Benefits:Annual holiday allowance of 23 working days plus bank holidays.Opportunities for development and growth within the company.Working Hours: Monday – Friday, 9 am – 5 pmIf you are interested in this opportunity, please apply now for a chance at an immediate interview!

Join our dynamic team at dev2 as an Administrator, where you will play a vital role in ensuring the smooth operation of our office. Your responsibilities will include managing schedules, coordinating meetings, and providing administrative support to our staff. We are looking for an enthusiastic individual with strong organizational skills who thrives in a fast-paced environment.

We are seeking a dedicated **Client Administrator** to join our dynamic team at **Evelyn Partners** in **Manchester**. In this role, you will be responsible for managing client accounts, ensuring exceptional service delivery, and facilitating seamless communication between clients and our internal teams. This is an exciting opportunity to contribute to the growth of our firm while honing your administrative and client management skills.

Join our dynamic team at hellokindred as a PostgreSQL Database Administrator! We are seeking a skilled and passionate individual who will be instrumental in managing and optimizing our PostgreSQL databases. Your expertise will ensure the reliability and performance of our database systems.In this role, you will collaborate with cross-functional teams to design and implement database solutions that meet our users' needs. You will also be responsible for troubleshooting and resolving database issues, ensuring data integrity, and maintaining high availability.

A prominent Technology Company located in the heart of Central Manchester is seeking skilled SQL Server Database Administrators to enhance their dynamic team. We are inviting applications from both Junior and Senior professionals, with the ideal candidates possessing a minimum of 2-3 years of hands-on experience in SQL Server within production environments.Key Responsibilities:Administering SQL Server databases effectively.Executing high availability tasks such as replication and log shipping.Managing large datasets and maintaining high-transaction databases.Working within complex technology frameworks to ensure optimal database performance.We are offering multiple positions across various levels of expertise, with competitive salaries reaching up to £55,000, complemented by an annual bonus, pension plan, and additional benefits. The junior position is compensated between £35,000 and £40,000 depending on experience.For further details about these exciting opportunities, please send your updated CV through the provided links and contact Joe Ingleby at 0161 235 1677.

Location: Manchester, Old TraffordHours: 1:00 PM - 10:00 PM (supporting US clients) (1 Pacific Coast Shift every 8 weeks, 6 PM - 12 AM)Salary: £29,000 base (£31,000 OTE)Join PHMG as we expand our technology consulting team dedicated to supporting our esteemed clients across North America. As a System Support Specialist, you will oversee the seamless implementation of tailored audio branding solutions on clients’ telephony systems, along with providing ongoing support to ensure exceptional client experiences that reflect our commitment to excellence.Collaborating closely with our dedicated Account Managers, you will develop a comprehensive understanding of each client’s unique needs, allowing you to devise effective strategies for deploying our audio productions. Your ability to manage tasks through our CRM systems will be crucial, and we will provide you with a structured training plan to enhance your technical expertise.We seek passionate, hardworking individuals with a drive for success to join our dynamic team.

We are seeking an organized and proactive Administrator to support our operations. As an Administrator at Catch22, you will play a crucial role in ensuring the smooth functioning of our office, managing schedules, and providing exceptional support to our team. If you are detail-oriented, thrive in a fast-paced environment, and have a passion for helping others, we invite you to apply!

Join Our Vision at KrooAt Kroo, we aspire to revolutionize banking by being the first bank that our customers not only trust but also love. Our mission is to empower individuals to take charge of their financial destinies while fostering a positive impact on the environment.Integrity, transparency, and honesty are at the core of our values. We encourage bold thinking and continuous learning, striving together towards our ambitious goals. We are committed to breaking new ground in the financial sector.As a Customer Support Specialist, you will be the primary point of contact for our valued customers, addressing their queries and troubleshooting issues effectively. Your role is crucial as you represent the digital face of Kroo!We understand that our team and culture are what set us apart, which is why we are dedicated to fostering personal and professional growth. You will collaborate with cross-functional teams, including our product and development units, to enhance the customer experience daily and contribute to our collective journey.Key Responsibilities:Deliver exceptional customer service through live chat, emails, phone calls, and social media platforms.Act as the first line of support for customer complaints, ensuring fair treatment and resolution.Demonstrate initiative and ownership in problem-solving for customer issues.Identify and analyze customer frustrations to help improve our processes, tools, and products.Recognize vulnerable customers and provide the necessary support.Collaborate with our financial crime team to identify and investigate trends.Prioritize customer feedback and feature requests, escalating them to the product team.Assist fellow Operations team members and mentor new hires.Ideal Candidate:Previous experience in frontline or back-office banking.Background in customer service within the financial services sector.A keen interest in how technology can enhance customer experiences.A passion for working in a dynamic startup environment.Strong customer-centric mindset.Exceptional organizational skills.Outstanding written and verbal communication abilities.High level of empathy with a knack for connecting with others.Benefits:What We Offer:We provide a competitive benefits package designed to support your well-being and career development.

Join our dedicated team as a Healthcare Assistant or Support Worker, where your role is pivotal in empowering clients to achieve independence through exceptional care and support.You will have the opportunity to work across various settings, including nursing homes and private hospitals, in areas such as Stockport, Hyde, Ashton Under Lyne, Denton, Stalybridge, Dukinfield, Audenshaw, Bredbury, Woodley, and their surroundings.At Precedo Healthcare, we value your commitments and offer flexible working hours to suit your lifestyle. Our competitive pay and favorable working conditions ensure a rewarding experience for all our staff.

Debenhams Group seeks a Senior Executive Assistant based in Manchester to provide direct support to executive leadership. This position plays a key role in keeping leaders organized and focused on their main objectives. Key responsibilities Manage complex schedules for executives Coordinate meetings and prepare related materials Handle internal and external communications on behalf of leadership Role focus This role centers on supporting executives so they can concentrate on strategic priorities. Strong organizational skills and attention to detail are essential to help leadership operate efficiently.

As a Trainee Administrator at ecareers, you will play a pivotal role in ensuring the smooth operation of our administrative processes. Your core responsibilities will include: Utilizing specialized tools to efficiently extract necessary data Responding to data-related inquiries and diligently tracking these requests Analyzing data to uncover meaningful trends Establishing processes and systems to enhance data handling efficiency Researching innovative methods to leverage data effectively Creating reports and visualizations to communicate data trends to non-technical stakeholders Presenting data findings to clients and management Managing and monitoring the appointment scheduling system Processing appointment requests via phone, email, and in-person Handling incoming calls, transferring them as required, and addressing caller inquiries appropriately Managing incoming faxes Directing patients to appropriate services Processing all incoming and outgoing mail Initiating and responding to communications from patients, team members, and external agencies Processing referrals to external agencies, including secondary care, using the electronic referral system (ERS) Handling requests for calling letters Processing all Did Not Attend (DNA) letters following current policies Performing GP to GP tasks Reading coded data on EMIS Web Photocopying documentation as needed Maintaining and organizing records Entering data for new and temporary registrations and relevant patient information Updating patient healthcare records as necessary Scanning patient-related documents and attaching them to healthcare records Processing information requests, including Subject Access Requests (SAR), insurance letters, and DVLA forms Efficiently managing all queries, including administrative inquiries Conducting system searches as required Maintaining a clean and organized workspace Monitoring the reception area and updating notice boards Providing support to clinical staff with various tasks as needed

Join Sixt as a Damage and Loss Administrator in our dynamic Manchester office. In this role, you will be responsible for managing the assessment and processing of damage claims, ensuring all procedures are followed to minimize losses and maintain the integrity of our fleet.As a key player in our team, you will engage with various departments to streamline processes and enhance customer satisfaction. Your attention to detail and proactive approach will be vital in identifying trends and implementing solutions.

AECOM is hiring a Senior CAD Engineer focused on Overhead Lines (OHL) in Manchester. This position centers on using CAD technologies to design, develop, and refine overhead line projects. The work aims for efficiency and compliance with established industry standards. Role overview This role involves collaborating with colleagues from various disciplines to deliver solutions for client needs. Projects will require attention to detail and a strong understanding of overhead line systems. What you will do Apply CAD expertise to create and improve overhead line designs Ensure project outputs meet industry and regulatory standards Work closely with cross-functional teams throughout project phases Requirements Experience with CAD tools in overhead line (OHL) projects Ability to collaborate with multidisciplinary teams Strong understanding of industry standards and compliance

Role Overview Anaplan is seeking a Senior Office Coordinator in Manchester, United States. This role focuses on keeping daily office operations running efficiently and supporting the team’s needs. What You Will Do Coordinate a wide range of administrative tasks Manage schedules and calendars Support the team to ensure the office functions smoothly What We Look For Strong organizational skills Comfort handling multiple tasks at once Experience working in a busy office setting