Second Line IT Technical Support Advisor

Join Our Team as a Second Line IT Technical Support Advisor!Competitive Salary: Up to £33,000 (Dependent on Experience)Location: ManchesterKey Benefits:Generous Holiday Allowance: Enjoy 24 days of annual leave alongside bank holidays, plus an extra day off to celebrate your birthday.Community Engagement: Participate in paid volunteering days to support the causes that matter to you.Referral Program: Earn rewards through our Refer a Friend scheme by introducing new talent to our team.Social Activities: Engage in regular social events to foster connections with your colleagues in an enjoyable setting.Role Overview:We are excited to welcome a Technical Support Advisor 2nd Line IT to our Matrix247 team. You will deliver exceptional service by managing escalated inquiries, providing advanced troubleshooting, and ensuring efficient resolutions. Your expertise will be vital in supporting the Microsoft ecosystem, including Microsoft 365, Azure AD/Entra ID, and Windows Server, as you contribute to a seamless and high-quality customer experience.Core Responsibilities:Handle escalated cases from the first line team, prioritizing and progressing them effectively.Assist with overflow calls from the first line team, meeting agreed personal call targets.Diagnose, log, and resolve cases, including escalations, while keeping customers informed of their status. Recognize when a case requires in-person support and route it accordingly.Troubleshoot both hardware and software issues and configure applications and systems.Proactively make outbound calls to resolve cases efficiently and minimize delays.Maintain up-to-date case records, ensuring outstanding cases are managed within agreed timeframes.Support the setup and installation of MFDs (Multifunction Devices) at customer sites.

Join our dynamic team as a Second Line Support Engineer at AJ Bell, where you will play a crucial role in ensuring the smooth operation of our IT services. You will tackle complex technical issues, provide expert support to our first-line engineers, and contribute to enhancing our service delivery.In this role, you'll have the opportunity to work closely with various departments, including Service Delivery and Infrastructure, to implement solutions that drive efficiency and improve user experience.

We are seeking an enthusiastic and skilled 1st/2nd Line IT Support Engineer to join our dynamic team in Manchester. In this pivotal role, you will be responsible for the day-to-day management and maintenance of our systems, acting as the primary point of contact for users facing technical challenges.Your problem-solving expertise will be crucial as you troubleshoot a variety of technical issues, assist with cybersecurity initiatives, and adopt a proactive approach to your work.The responsibilities of this position include:Performing desktop maintenance primarily on Windows 10, along with some Apple and Android devices.Collaborating with the infrastructure team to support software rollouts and patches.Maintaining label and industrial printers.Providing application and user support, especially for Microsoft Office 365.Assisting with in-house custom application support (training provided).Managing Active Directory users.Helping to maintain enterprise antivirus solutions.Installing and troubleshooting hardware and software.Creating and updating internal documentation for the IT service desk.

Trainee Second Charge Mortgage Advisor Join a market-leading financial platform that thrives on ClearScore’s global success and long-term growth aspirations. As part of our innovative team in Manchester, you’ll receive unparalleled training and support while forging strong relationships with top lenders. As a Trainee Second Charge Mortgage Advisor, you will assist customers in navigating the application process, collaborating closely with qualified advisors who specialize in second charge mortgages. This is an exceptional opportunity to join Aro Money, a distinguished financial lending platform recognized for its partnerships with reputable financial institutions worldwide. Your role within the ClearScore Group will be pivotal. With a clear strategy for success, we offer on-the-job training and company-funded CeMAP qualification, ensuring you are equipped for a thriving career in finance. Responsibilities: Evaluate customer eligibility for secured loans and conduct detailed fact-finding to support mortgage advisors. Establish and nurture strong relationships with customers and advisors. Achieve or surpass sales targets and KPIs while ensuring high customer satisfaction levels. Work closely with our dedicated team of advisors and case managers to facilitate customer applications. Contribute to Aro’s ongoing commitment to delivering a best-in-class customer experience. Propose new ideas and processes for improvement and actively implement them. Qualifications: Entry-level experience in a sales-oriented environment. A results-driven mindset with accountability for achieving targets that benefit customers and advance our business. Commitment to delivering an exceptional customer experience. Strong communication and interpersonal skills. Desire to learn and develop within the financial industry.

Join Our Team as a Second Charge Mortgage AdvisorLocation: Manchester (M22 0RR)Work Arrangement: Hybrid - 2 days in office, 3 days remote following a successful probation periodOn-Target Earnings: £60k - £70k (base salary up to £42k plus bonuses)Sign-On Bonus: £3,000 (£1,000 per month for the first three months)Exciting developments are on the horizon! We are entering a pivotal phase of growth, and your expertise could make a significant impact.We are seeking a dedicated Mortgage Advisor to enhance our specialized Second Charge Mortgage team based in Manchester. Our mission is rooted in prioritizing user satisfaction, helping individuals from all walks of life attain better financial stability.This is your chance to become part of a leading financial platform, supported by ClearScore’s global achievements and strategic growth vision. Collaborate with top industry professionals, gaining access to comprehensive training, robust support, and strong partnerships with leading lenders.Your Responsibilities:Engage with qualified leads generated through our digital platformsEvaluate customer applications and provide tailored, compliant adviceOffer expert guidance on second charge mortgages using our distinct in-house softwareRemain informed about lender requirements and industry regulationsFoster strong relationships with customers, ensuring they are updated at every stageAchieve and surpass sales targets while delivering exceptional customer experiencesCollaborate effectively with our skilled team of case managersShare innovative ideas to enhance our customer journey

At boxxe, we believe that technology transcends hardware and software; it's fundamentally about people. Our commitment to nurturing meaningful relationships, coupled with deep expertise and practical know-how in technology, drives our mission. We prioritize our customers, partners, and the environment, and it is our dedicated team that truly makes the difference.We are on a mission to make technology human by understanding, collaborating, simplifying, caring, and delivering together.How You Fit into the Big Picture The 1st Line Support Engineer plays a crucial role in addressing user inquiries and IT challenges, ensuring that all requests are properly recorded in our ITSM tool and managed in accordance with our Service Level Agreements (SLAs). Each ticket must be validated and categorized for efficient processing. You will maintain clear and timely communication with service users from initiation to resolution, coordinating with internal client teams as necessary. Your role will also involve optimizing processes through analysis, reporting, and initiatives like automation, skills development, and knowledge sharing. Continuous professional development within our IT skill framework is essential to uphold and enhance service quality.Your Responsibilities Follow Incident, Major Incident, Problem, Knowledge, and Change Management protocols.Respond to incoming calls professionally and promptly.Assist users via phone, email, and the client ticket management system (ServiceNow).Document all tickets (requests, incidents, problems, and changes) within the client ticket management system.Monitor and escalate alerts from our monitoring platform.Provide support for computers, servers, and applications.Manage user accounts, including permissions and JLM processes.Escalate issues to 2nd and 3rd line support engineers as needed.Triage incoming tickets, assigning appropriate priority levels and support teams.Identify major incidents and escalate them to the major incident manager and relevant support teams.Follow up on tickets at designated intervals until resolution in line with SLAs.Complete standardized daily and weekly tasks assigned by your line manager, including monitoring alerts, backup reporting, patch management vulnerabilities, and end-user management.Maintain information security standards.Participate in a rotating Sunday Patch Management cycle for RH, OEL, and Windows servers (training will be provided).

We are currently seeking a talented and motivated 2nd Line Support/System Administrator to join our dynamic IT team at a nationally recognized company located in the vibrant heart of Manchester.This role presents a unique opportunity to enhance your skills while working with cutting-edge technologies in a collaborative environment.Your Responsibilities:Manage and optimize the company's IT support systems.Effectively diagnose and resolve IT support issues while adhering to established service level agreements (SLAs).Participate in various project initiatives to improve IT services.Collaborate with suppliers and key stakeholders to implement IT projects that align with company objectives.Who We Are Looking For:A candidate with a degree in Computer Science or a relevant IT qualification (such as Microsoft Fundamentals/Associate).At least 2 years of experience in an IT service desk or a similar role.Proficient in supporting end-user hardware and software.Experience with MS Server, networking, and system administration.Familiarity with Windows Server, Active Directory, Office 365, Exchange, and Windows 10.A valid Driving Licence is preferred.In this position, you will closely collaborate with the IT Director, providing you with exceptional opportunities for professional growth and development while enjoying the autonomy to thrive in your role.We encourage you to apply today!

GBV Ltd., a leading technology solutions provider in Greater Manchester, is seeking a dedicated Technical Support Specialist to join our dynamic team.The successful candidate will play a crucial role in enhancing our remote team's efficiency by:Setting up and deploying approximately 90 Chromebooks for our field sales team, utilizing a secure tethered solution.Establishing enterprise management systems, including relevant policies and procedures.Providing comprehensive training to a selected internal IT team, ensuring proficiency in:Device management and maintenanceSystem updatesApplication deploymentAsset control and trackingSimultaneously or independently configuring a VMWare solution for virtual desktop deployment across all devices.If you are passionate about technology and eager to drive operational excellence, we encourage you to apply as soon as possible!

Role Overview Sequel Med Tech is seeking a Technical Product Support Specialist in Manchester, NH. This role focuses on supporting customers and helping them get the most from our medical technology products. What You Will Do Troubleshoot and resolve technical issues for customers Respond to product inquiries and provide clear guidance Work with the engineering team to improve product functionality What Helps in This Role Strong communication skills Technical problem-solving ability Comfort working directly with customers and technical teams

Start your journey here. Grow your career with us.Are you ready to become part of a dynamic team of engineers dedicated to transforming the future of energy infrastructure?The Transmission & Distribution (T&D) Engineering team at AECOM offers a comprehensive suite of services that spans from conceptual design to Power Systems Analysis, Cabling, Substation Engineering, Transmission and Distribution Infrastructure, System Balancing and Compensation, Protection Systems, SCADA, Communications, Converter Station Design, HVDC Systems, and Interconnectors, including international links.Join us and be at the forefront of the UK's most innovative T&D project - the National Grid's Great Grid Upgrade. AECOM, in collaboration with its joint venture partner, has been chosen to provide design and consenting services for the UK National Grid’s Great Grid Partnership. This initiative is part of a £9 billion enterprise aimed at connecting clean energy to households and businesses across England and Wales by 2030. Seize this opportunity to advance your career while contributing to a monumental project!Your Role:As a Principal Overhead Line Engineer, you will play a pivotal role within our Transmission & Distribution team, engaging with clients to deliver technically demanding OHL design projects. Your responsibilities will include:Delivering technical support for overhead line design on intricate multi-disciplinary projects.Participating in substantial work programmes like the GGP projects.Assisting in proposal development, detailing project timelines, resource allocation, budget considerations, objectives, and targets.Providing technical input during project implementation, statutory planning, and public consultation events.Overseeing design activities related to overhead lines, including PLS-CADD modeling, precise line routing, comprehensive structural analysis, and sag-tension calculations.Conducting feasibility studies and ensuring compliance with industry standards and regulations.Identifying technically favorable solutions/layouts for client presentations.Creating and reviewing engineering deliverables such as detailed designs, reports, and presentations.Performing quality checks on engineering drawings and calculations.What We Offer:At AECOM, you will enjoy a diverse range of benefits and the opportunity to work on projects that impact the world positively.

Start your journey with us. Advance your career here.Are you ready to be part of a dynamic team of engineering professionals dedicated to shaping the future of energy infrastructure?The Transmission & Distribution (T&D) Engineering team at AECOM offers comprehensive services from conceptual design to Power Systems Analysis, Cabling, Substation design, Transmission and Distribution Infrastructure, System Balancing and Compensation, Protection Systems, SCADA, Communications, Converter Station Design, HVDC Systems, and Interconnectors, including international links.Join us in working on the UK's most transformative T&D initiative - National Grid's Great Grid Upgrade. AECOM, in collaboration with its joint venture partner, has been selected as design and consenting service partners for the UK's National Grid’s Great Grid Partnership, a £9bn project aimed at connecting clean energy to households and businesses across England and Wales by 2030. Be a vital contributor to this remarkable venture.Your Role:As a pivotal senior member of our Transmission & Distribution team, you will lead and engage with clients to deliver technically sophisticated overhead line design projects.Your main responsibility as Principal Overhead Line Engineer will be to provide technical guidance and leadership for overhead lines teams involved in transmission projects, focusing on overhead transmission lines up to 400kV.Deliver technical support and lead the team in the design of overhead lines for complex multi-discipline projects.Utilize your technical expertise to contribute to bids and proposals and represent the company in client meetings as Principal Engineer, applying your extensive experience to a variety of challenging projects.Assume complete responsibility for the project scope and technical execution of overhead line works.Provide expert technical evaluations and problem-solving solutions to team members.Assist in drafting proposals, detailing project timelines, resources, budgets, objectives, and goals.Contribute technical support throughout project implementation, statutory planning, and public consultation events.Oversee design activities associated with overhead lines, including PLS-CADD modelling, line routing, structural analysis and loading trees, developing design criteria, sag-tension calculations, insulator/conductor blowout, swing angle, damper system recommendations, structural spotting, clearance reports, and conductor/insulator selection.Conduct feasibility studies, assess conductor thermal ratings, and ensure compliance with industry standards and regulations.Perform studies to identify...

AECOM is hiring a Senior CAD Engineer focused on Overhead Lines (OHL) in Manchester. This position centers on using CAD technologies to design, develop, and refine overhead line projects. The work aims for efficiency and compliance with established industry standards. Role overview This role involves collaborating with colleagues from various disciplines to deliver solutions for client needs. Projects will require attention to detail and a strong understanding of overhead line systems. What you will do Apply CAD expertise to create and improve overhead line designs Ensure project outputs meet industry and regulatory standards Work closely with cross-functional teams throughout project phases Requirements Experience with CAD tools in overhead line (OHL) projects Ability to collaborate with multidisciplinary teams Strong understanding of industry standards and compliance

Are you enthusiastic about beauty and eager to assist others in expressing their distinctive style? Become a vital part of our dynamic team at KIKO Milano as a Beauty Advisor. In this role, you will be instrumental in delivering exceptional customer service and beauty expertise to our cherished clients.KEY RESPONSIBILITIESCUSTOMER EXPERIENCE & BUSINESS MANAGEMENTProvide exceptional service by engaging with visitors, establishing connections, and offering personalized assistance while adhering to KIKO standards regarding attitude, appearance, and makeup.Achieve business objectives as set by the Store Manager, including customer experience, sales performance, and key performance indicators (KPIs).Address customer needs through effective cross-selling of products.Complete all BeKIKO training, quizzes, and dossier requirements.Communicate any issues to management that may impact customer experience or KPI outcomes, such as trends, stock levels, and store maintenance.Potentially take on additional responsibilities as a ‘Beauty Tutor’ to assist in training the store team.PROCEDURE & POLICY ADHERENCEEnsure the store remains compliant with all KIKO standards.Uphold KIKO standards and procedures as outlined in the KIKO STORE BOOK and as communicated by the Store Manager.Contribute to maintaining qualitative standards in terms of store layout, merchandising, and cleanliness, along with providing high-quality customer care.Stay updated on current market trends.

As a Service Advisor at Sixt, you will play a pivotal role in delivering outstanding customer service and maintaining our high operational standards. You will be responsible for assisting customers with their inquiries, providing valuable information about our services, and ensuring a seamless rental experience. Your expertise and communication skills will contribute to the satisfaction and loyalty of our clients.

At KIKO MILANO, our Beauty Advisors do more than just sell makeup—they craft unforgettable experiences, foster self-confidence, and enhance how our customers interact with our vibrant brand.As the face of KIKO, you will be the initial point of contact, acting as a trusted beauty expert and infusing energy into our stores. Your creativity, in-depth product knowledge, and authentic connections will transform routine visits into memorable occasions, while you embody the bold and inclusive spirit of KIKO.This position is ideal for individuals who are passionate about beauty, enjoy engaging with people, and aspire to thrive in a dynamic, fashion-forward retail environment.

Looking for an energizing career opportunity?So are we!At Octopus Energy, we believe in revolutionizing the energy sector. Forget scripted responses and rigid protocols; we're dedicated to fostering genuine interactions, innovative problem-solving, and making a meaningful impact on our customers and the environment. Your team? A vibrant group of passionate individuals—curious, motivated, and equally committed to transforming the industry. Here, egos are left at the door, allowing brilliant minds to collaborate on exciting challenges. It won't always be easy—but the rewards are great. We thrive in a dynamic environment where change is the only constant. If you relish challenges and excel in fast-paced settings, we are here to support you every step of the way.

Join our dynamic team as a Built Asset Security Advisor at Turner Townsend in Manchester. In this role, you will be integral in ensuring the security and integrity of built assets, providing expert advice and strategies to enhance safety and compliance.

Join our dynamic team as a Technical Recruitment Consultant in Manchester! We are seeking motivated individuals who are passionate about connecting top-tier technical talent with leading organizations. In this role, you will leverage your expertise to identify, engage, and place exceptional candidates in various technical positions.

Are you a beauty enthusiast eager to help others express their unique style? Join our dynamic team at KIKO Milano as a Beauty Advisor. In this vital role, you will provide exceptional customer service and expert beauty advice to our cherished clients.KEY RESPONSIBILITIESCUSTOMER EXPERIENCE / BUSINESS MANAGEMENTProvide exceptional service by engaging with visitors and delivering a KIKO-standard experience (attitude, attire, and makeup).Achieve business objectives set by the Store Manager, focusing on customer experience, sales, and KPIs.Meet customer needs through effective cross-selling of products.Complete all BeKIKO training modules and quizzes.Communicate any issues that may affect customer experience or KPI outcomes to management (e.g., trends, stock levels, store cleanliness).As an employee, you may have the chance to take on 'Beauty Tutor' responsibilities, aiding the Store Manager in training the team.PROCEDURES & POLICIES IMPLEMENTATIONEnsure store compliance with all KIKO standards.Adhere to KIKO standards as outlined in the KIKO STORE BOOK and as explained by the Store Manager.Contribute to maintaining high-quality standards regarding store image (layout, merchandising, and cleanliness) and KIKO Customer Care.Stay updated on market trends consistently.

Sales Advisor – Manchester Arndale ProCook Ltd. is opening a new store in Manchester Arndale and looking for customer-focused Sales Advisors to join the team. About the Role Sales Advisors at ProCook play a key part in creating a friendly, welcoming atmosphere for every shopper. The role centers on helping customers find the right kitchenware for their needs, sharing product knowledge, and making sure each person leaves with confidence in their purchase. Advisors also answer questions, offer guidance, and represent the ProCook brand on the shop floor. This position includes clear performance goals, structured training, and the chance to earn bonuses tied to sales targets. Open Positions & Schedules 18 hours: Monday, Tuesday, and one weekend day 12 hours: Primarily weekends, plus one weekday (Monday, Tuesday, or Friday) Both roles are permanent, part-time, and include training to become a Keyholder. What ProCook Values ProCook values enthusiasm, reliability, and a genuine commitment to excellent service. The company supports growth and development, offering a workplace where quality, teamwork, and personal progress matter. Employees are encouraged to bring their best every day and grow with the brand.