Service Desk Manager

Vix Technology creates solutions that make public transit more accessible in cities worldwide. With over 35 years in the transit industry and systems deployed in more than 200 cities, Vix takes a modular approach to technology and partnerships. The company employs more than 450 people across 12 offices, with teams in APAC, Europe, and North America. Flexibility and collaboration are core values, and Vix supports employees as they connect and advance in their careers. The Manchester office is seeking a Service Desk Manager to lead teams based in both the UK and US. This position is ideal for someone who enjoys tackling challenges, leading change, and building strong, customer-focused teams. Team Leadership and Development Manage Service Desk teams in the UK and US, focusing on team performance, mentoring, and developing skills. Standardize global processes, enhance L1 and L2 support capabilities, organize shift patterns, and foster a customer-first approach. Incident, Problem, and Change Management Oversee the full Incident Management lifecycle and supervise Problem and Change processes. Ensure effective triage, escalation, ticket management, SLA adherence, and achievement of operational KPIs. Promote continual improvement in incident management and classification practices. Major Incident Coordination Lead Major Incident procedures and coordinate bridge calls with other Service Desk Managers. Maintain communication standards, approve communication formats, prepare Post-Incident Reports, and monitor corrective actions. Drive ongoing improvements to the Major Incident management framework. Performance Reporting and Service Improvement Supervise monthly SLA and incident reporting, ensuring reports are accurate and contractual requirements are met. Analyze trends and incidents to identify opportunities for service improvement and update operational procedures as needed.

About Planned Parenthood of Southern New England Planned Parenthood of Southern New England delivers reproductive healthcare and sexual health education across the region. The organization is committed to social justice and works to advance sexual health and reproductive rights for all. Role Overview The Manchester Health Center is hiring a Full-Time Front Desk Clinic Assistant. This position plays a key part in keeping front desk operations organized and efficient, helping ensure patients receive essential services.

Join our dynamic team at eoctebp as an Automotive Service Manager in Manchester! In this pivotal role, you will oversee our service department, ensuring the highest standards of customer satisfaction and operational efficiency. You will lead a dedicated team of technicians, manage service schedules, and maintain quality control procedures.Your expertise will drive our service operations, enhance team performance, and foster a culture of excellence within the department. If you are passionate about the automotive industry and possess strong leadership skills, we invite you to apply!

Join the innovative team at dev2 as a Project Manager specializing in IT Services. In this dynamic role, you will oversee the planning, execution, and delivery of IT projects, ensuring they align with client expectations and company standards. You will collaborate with cross-functional teams to drive project success and contribute to our mission of delivering cutting-edge IT solutions.

Role: Client Services Manager Location: Old Trafford, M16 OPQ Hours: 4pm - 1am (Tuesday - Friday, 4 days a week) Compensation: £45,000 base salary with an OTE of £65,000 As a Client Services Manager on the New Client Activation team, you will be instrumental in ensuring an exceptional client experience while fostering the growth and performance of your team. Reporting directly to the Client Services Manager, you will lead by example, maintaining high standards, assisting in daily operations, and coaching team members to meet and exceed their performance targets. You will be a visible and trusted leader who brings clarity, enthusiasm, and accountability, contributing to a vibrant, high-performing environment where individuals feel empowered to develop and succeed. Key Responsibilities: Lead by example with a hands-on approach, assisting the Client Services Manager in achieving team and operational goals. Establish clear expectations, uphold KPIs and quality standards, and monitor individual and team performances, addressing any issues in a timely and constructive manner. Coach and develop team members through consistent feedback, call reviews, performance discussions, and support with personal development reviews (PDRs) and growth plans. Ensure a high-quality client experience by upholding standards across welcome calls, record-keeping, managing objections, and effectively handling complaints and escalations. Collaborate with peers and stakeholders to share insights, contribute to improvement initiatives, and foster a culture of accountability, teamwork, and continuous enhancement.

Join Syngenta Group as an IT Service Assurance Manager for the EAME region. In this pivotal role, you will oversee the quality and reliability of IT services, ensuring that our operations run smoothly and efficiently. You will work closely with cross-functional teams to identify and mitigate risks, enhance service delivery, and drive continuous improvement initiatives.

AECOM is hiring a Client Account Manager to join the Water Services team in Manchester. This role centers on developing and maintaining client relationships, with a focus on supporting water management projects. Key responsibilities Manage key accounts in the Water Services division Support project delivery from initial planning through completion Collaborate with clients to understand their needs and ensure satisfaction Facilitate project success through clear communication and coordination Location This position is based in Manchester.

Join our dynamic team at Turner Townsend as a Senior Consultant specializing in Facilities Management Services within the healthcare sector. In this pivotal role, you will leverage your expertise to optimize facility operations, ensuring compliance with industry standards and enhancing patient care environments.Your responsibilities will include conducting facility assessments, developing strategic improvement plans, and collaborating with healthcare professionals to drive operational excellence. You will be instrumental in delivering value-driven solutions that meet the unique challenges of healthcare facilities.

Join our esteemed organization as the Director of Surgical Services, where you will play a pivotal role in leading and managing surgical operations. In this key position, you will oversee surgical teams, ensure compliance with safety standards, and implement best practices to enhance patient care. Your leadership will be crucial in fostering a collaborative environment that promotes excellence in surgical services.

Indiecampers is looking for an Operations Supervisor to join the Manchester branch, focusing on rental and customer service activities. The goal is to ensure each client enjoys a seamless and positive experience from start to finish. Key Responsibilities Lead and support the local team responsible for rentals and customer interactions Supervise daily operations at the Manchester location Find opportunities to improve processes and increase efficiency Maintain high standards of customer satisfaction in all interactions Requirements Background in supervising teams or coordinating operations Strong communication and organizational abilities Comfort working in a busy, hands-on environment Dedication to delivering excellent service

Your Role at Raising Cane’s:The Restaurant Manager plays a crucial role in assisting the Restaurant Leader with the daily operations of the restaurant while embodying the high standards and culture of Raising Cane’s during shift management.This role requires a dynamic individual to work in a fast-paced kitchen environment, involving prolonged periods of physical activity, including walking, standing, lifting, and bending, while also engaging with customers. The position entails both indoor and outdoor responsibilities in varying temperatures and includes working with food products, common allergens, and industrial equipment, necessitating the use of personal protective equipment.Your Impact and Responsibilities:Essential Functions:Guarantees that operations consistently meet Raising Cane’s standards across all areas of the restaurant during shifts.Serves as the manager on duty, responsible for opening and closing the restaurant.Oversees cash handling procedures, ensuring accountability and security.Core Duties:Upholds Raising Cane’s policies and operational standards.Manages shifts effectively while adhering to safety protocols and operational excellence.Utilizes necessary tools, logs, and forms to ensure smooth shift execution, documenting results and implementing corrective actions as needed.Leads and directs crewmembers throughout shifts.Delivers exceptional customer service and fosters a positive dining experience.Implements reward and recognition programs for team members.Authorizes employee functions that require managerial approval, including discounts and promotions.Maintains cleanliness and orderliness of the restaurant, ensuring all facilities are functioning properly.Completes additional tasks as assigned.

Join our dynamic team at Turner Townsend as a Senior Consultant in Facilities Management Services. This role offers an exciting opportunity to help our clients optimize their facilities while being part of a globally recognized consulting firm. You will play a crucial role in delivering effective management solutions that enhance operational efficiency and drive sustainable growth.

Join our dynamic team as an Express Service Coach at MSX International in Manchester! In this pivotal role, you will be responsible for leading and mentoring our service teams to enhance customer satisfaction and operational efficiency. If you are passionate about delivering exceptional service and driving performance improvements, we want to hear from you!

Role overview As a Senior Service Designer at Version 1, the focus is on shaping digital services for both public and private sector projects. The position centers on improving user experiences and guiding service design from initial concept through to delivery. Collaboration with cross-functional teams is a key part of the role, ensuring that each service meets user needs and project goals. What you will do Work closely with multidisciplinary teams to design and refine digital services Use service design methods to understand user needs and business objectives Offer strategic input to influence product direction and enhance services Maintain alignment with design thinking principles and industry standards Location This role is available in London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, or Belfast.

AJ Bell is seeking a Dealing Services Agent to join the Manchester office. This position plays a key part in ensuring client transactions are handled with care and precision, supporting customers and upholding the company’s service standards. Role overview The Dealing Services Agent processes client transactions, making sure each step is completed efficiently and accurately. The role also involves supporting customers by providing prompt and clear assistance. Working alongside colleagues, the agent helps maintain smooth daily operations within the team. What you will do Process client transactions with attention to detail Provide timely and clear support to customers Collaborate with team members to ensure daily activities run smoothly Requirements Strong interest in delivering quality customer service Team-oriented mindset and willingness to contribute Careful attention to detail and accuracy in work This Manchester-based role offers the opportunity to directly influence the client experience at AJ Bell.

Role Overview The Assistant Manager at Domino's in Manchester helps run daily store operations and supports the store manager. This role involves supervising team members, upholding customer service standards, and making sure the store meets company expectations. Main Responsibilities Assist with managing and scheduling staff Support a positive and efficient work environment Ensure customers receive prompt, friendly service Help maintain cleanliness and store standards Growth and Development This position offers chances to develop leadership skills and advance within Domino's Pizza Group Limited.

As a Service Advisor at Sixt, you will play a pivotal role in delivering outstanding customer service and maintaining our high operational standards. You will be responsible for assisting customers with their inquiries, providing valuable information about our services, and ensuring a seamless rental experience. Your expertise and communication skills will contribute to the satisfaction and loyalty of our clients.

Join our vibrant team at Oliver as an Account Manager, where your communication and organizational skills will shine. As a pivotal member of our client services team, you will be responsible for managing client relationships, ensuring client satisfaction, and driving project success. You will work closely with clients to understand their needs and deliver tailored solutions that exceed their expectations.

Join Raising Cane's Chicken Fingers as a Restaurant Manager and lead our team in delivering exceptional customer experiences. In this pivotal role, you will be responsible for overseeing daily operations, ensuring quality food preparation, and maintaining high standards of cleanliness and service. Your leadership will inspire our staff to deliver the best chicken finger meals while enhancing customer satisfaction.

Starling Bank blends technology and banking to help people manage their money with greater clarity and ease. As a fully licensed UK bank, we bring the energy of a tech company to financial services. Our teams in London, Southampton, Cardiff, and Manchester work together to make banking fairer and more accessible for everyone. Role Overview The Credit Risk Manager will report to the 1LOD Head of Credit Risk. This role shapes credit risk strategy and oversees third-party asset portfolios, including those held by subsidiaries. The position is based in Manchester. What You Will Do Lead the oversight and development of credit strategy for third-party asset portfolios, with a primary focus on retail mortgages (both owner-occupied and buy-to-let). Monitor portfolio performance closely to spot areas of marginal risk or concern early. Support updates to subsidiary credit policies and strategies, ensuring governance standards are met. Identify, monitor, and report on emerging risks within the bank’s third-party asset portfolios. Act as a subject matter expert on credit risk across the product lifecycle, especially for retail mortgages. Build and maintain strong relationships with both internal and external stakeholders. Assist and mentor analysts within the team, with the potential for line management responsibilities.