Customer Support Representative 3 Month Contract For Recent Graduates jobs in Manila – Browse 190 openings on RoboApply Jobs
Customer Support Representative 3 Month Contract For Recent Graduates jobs in Manila
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Customer Support Representative - 3-Month Contract for Recent Graduates
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Experience Level
Entry Level
About the job
indiecampers is looking for a Customer Support Representative to join the team in Manila on a 3-month contract. This position is aimed at recent graduates who want to launch their careers in customer service. Prior experience is not required.
What you will do
Serve as the initial contact for customers reaching out to indiecampers
Answer questions and resolve customer concerns
Support positive experiences for every customer
Who should apply
Recent graduates who are interested in customer service roles
Those looking to gain practical, hands-on skills in a welcoming environment
This short-term contract offers new graduates an opportunity to develop professional experience and begin building a career in customer support.
Role overview indiecampers is looking for a Customer Support Representative to join the team in Manila on a 3-month contract. This position is aimed at recent graduates who want to launch their careers in customer service. Prior experience is not required. What you will do Serve as the initial contact for customers reaching out to indiecampers Answer questio…
Full-time|On-site|Manila, National Capital Region, Philippines
Viamericas is a licensed money transmitter specializing in international money transfers, bill payments, and check processing. With a presence in the United States and over 287,885 locations worldwide, the company focuses on supporting immigrants through reliable financial services. Role overview The Agent Support Representative – Vietnam is based in Manila and provides support to customers, agents, and partners. This role manages both inbound and outbound inquiries using phone, email, chat, and SMS, communicating in both Vietnamese and English. The position ensures each interaction meets company service standards and contributes to customer satisfaction. Key responsibilities Handle customer and agent inquiries across multiple channels, including phone, email, chat, and SMS Communicate fluently in Vietnamese and English Process transactions accurately and resolve issues as they arise Document all interactions and monitor transaction activities using internal systems Maintain compliance with company policies and service standards What sets this role apart This position focuses on supporting a global network, ensuring accurate transaction processing, and helping maintain Viamericas’ reputation for integrity and service. The company values respect, innovation, and meaningful contributions from every team member.
Full-time|€36K/yr - €36K/yr|Remote|Remote — Manila, Metro Manila, Philippines
Please submit your CV in English. Join a leading global SaaS company backed by a $28M Series B investment! Benefit from structured mentorship and continuous upskilling opportunities. Work remotely from Manila, Philippines. Enjoy a competitive compensation package comprising a base salary (±600 EUR) plus a monthly performance bonus of up to 20%, based on productivity and customer satisfaction (CSAT). Working Hours:The working schedule features alternating long and short weeks as follows:Long weeks: Monday, Tuesday, Friday, Saturday, and Sunday, 9 PM - 9:30 AM CET / 4 AM - 4:30 PM PSTShort weeks: Wednesday and Thursday, 9 PM - 9:30 AM CET / 4 AM - 4:30 PM PSTEach month, you will have 2 long weeks and 2 short weeks.The Challenge AheadAs a member of the Level 1 Customer Support team, you will be the go-to person for customers facing challenges. Your role involves diagnosing issues, identifying root causes, and providing clear and confident guidance.We seek individuals who are passionate problem solvers—those who can recognize patterns, dissect issues, and simplify technical concepts.This position is ideal for those who are naturally tech-savvy:Capable of basic computer troubleshootingComfortable navigating system settingsCurious about how things operateWilling to explore logs, connection tests, and edge casesNo prior VOIP experience is necessary; we will provide comprehensive training. What matters most are your logical thinking, curiosity, and problem-solving skills.What You’ll DoDeliver exceptional technical support via chat and emailInvestigate call flows, connectivity issues, audio quality challenges, device setups, and configuration errorsDiagnose VOIP-related concerns (latency, jitter, firewall behaviors, ISP issues, etc.)Analyze logs, replicate issues, and gather data for in-depth analysisManage a high volume of customer interactions with precision and attentionDocument troubleshooting procedures and contribute to our knowledge repositoryRepresent CloudTalk with empathy, clarity, and accountabilityWho We’re Looking For A Logical Thinker: You enjoy solving puzzles and articulating your thought process clearly. Tech-Savvy & Curious: You embrace system settings, connection tests, and exploring feature functionality—engineering skills are not required, but the ability to dig deep is essential. Problem Solver with Ownership: You measure your success by the problems you solve rather than ticket counts. You are proactive, responsible, and aim for accuracy. Strong Communicator: Proficient in English (C1 level); Spanish is a plus. Team Player Who Shares Knowledge: We value collaboration and sharing insights with the team.
ABOUT USAt Indie Campers, we are passionate about transforming road trip experiences into unforgettable adventures for everyone. As the leading campervan marketplace, our mission is to democratize road travel through a user-friendly digital platform and a customer-first philosophy. With over one million nights booked, we've successfully catered to more than 300,000 travelers across 169 countries, offering a diverse range of travel solutions including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.With a strong emphasis on technology, we face exciting challenges that demand top-tier talent and a motivated workforce. Join us on this evolving journey and be part of a team that is committed to redefining the future of travel.
Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.
About DialpadDialpad is a pioneering AI-driven platform for customer communications, reshaping the way businesses engage with their clientele. Our innovative technology is trusted by over 50,000 organizations globally, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, to enhance customer relationships through real-time, AI-generated insights. Visit dialpad.com for further information.Join the Dialpad TeamAt Dialpad, you will become part of a dynamic team united by a common goal: to empower our customers and their employees to achieve remarkable success. Recognizing the importance of every interaction, we are committed to enhancing each communication through a platform that offers real-time insights and automation.We foster an environment of continuous growth where every team member utilizes cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but exceed them. Our ambitious goals require a team operating at peak performance, characterized by traits such as Scrappy, Curious, Optimistic, Persistent, and Empathetic.About the TeamAs a vital part of the Customer Support Team, you will excel in problem-solving within a fast-paced atmosphere, always ready to tackle, troubleshoot, and resolve any technical challenges our customers encounter.The Customer Support team at Dialpad plays a crucial role in assisting customers through various communication channels. This team works in close collaboration with higher-tier Customer Support, Engineering, Customer Success, Product, and Sales teams to enhance the customer experience continuously.Your RoleWe are looking for candidates with a proven track record in delivering exceptional customer service. You will need to possess a deep understanding of our products and services, which requires curiosity and a technical mindset. Additionally, you should demonstrate professionalism in customer interactions and a genuine desire to assist users.
Join Our Dynamic TeamAt ShopBack, we launched in 2014 with a vision to transform how brands and consumers interact. Founded by Henry and Joel, our aim was not just to establish a Cashback platform, but to innovate the marketing landscape. Recognizing the shortcomings of traditional advertising, we sought to create a platform that adds value for everyone involved. From a weekend prototype to a leading platform, ShopBack now caters to over 50 million users across 13 markets with partnerships from over 20,000 merchants, facilitating more than half a million transactions daily. Join us in building The World’s Most Rewarding Way to Shop.About the RoleAs a Regional Campaign Associate, you will play a pivotal role in defining our regional campaign strategy. This position requires a blend of strategic insight and hands-on execution to effectively plan, coordinate, and optimize campaigns across various markets. Collaborating with our Marketing, Commercial, and Product teams, you will ensure that our regional strategies align with local execution, ultimately driving measurable business success.
About EucalyptusOur mission is to make good health last a lifetime. With over a billion individuals battling obesity worldwide, we strive to combat preventable chronic conditions by pioneering long-term care solutions.Eucalyptus is the force behind Juniper, one of the largest global weight-management programs. We integrate GLP-1 medication with personalized nutrition, movement support, and care from a team of clinicians, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that this comprehensive approach enables patients to achieve four times more weight loss during their Juniper treatment.Our Growth Story:Achieved 130% year-over-year revenue growth with a 90% reduction in cash burn, raising over $100M from investors, including BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients dealing with obesity across five markets.Secured a selective NICE endorsement to deliver services to the NHS.Customized our services for thousands of patients in Germany and Japan.About the Role (Your Responsibilities)This is not your typical customer support position. You will be instrumental in resolving patient issues and providing exceptional care.As a Customer Support Specialist, you will play a vital role in our mission to deliver unparalleled support to our patients via various channels, including email, chat, and phone calls.Your Key Responsibilities:Patient-Centered Problem Solving: You will take charge of patient inquiries, ensuring they are resolved efficiently and compassionately, significantly impacting our patients' lives.Collaborative Partnerships: Collaborate closely with our healthcare professionals and team members to deliver seamless patient care.
About DESIGNME Hair DESIGNME Hair creates high-quality, ethical haircare products. All items are cruelty-free and free from sulfates, parabens, and gluten. Headquartered in Montreal, the company is proud of its Canadian roots and commitment to environmentally friendly practices. Role Overview This is a remote, 6-month contract role based in the Philippines. The General Accountant will join the finance team and play a key part in daily operations. The position is hands-on and supports essential accounting functions. What You Will Do Full-Cycle Bookkeeping: Manage reconciliations, accounts payable and receivable, collections, journal entries, and maintain accurate ledgers. Month-End and Year-End Close: Prepare schedules, reconcile balance sheets, and deliver timely, accurate reports. Accruals: Record adjusting entries, prepaids, and accruals with precision. Process Improvement: Spot opportunities for automation and suggest workflow improvements. Location and Contract Details Remote role based in the Philippines 6-month contract
Join Us on Our Exciting JourneyFounded in 2014, ShopBack emerged from a vision to transform the way brands and consumers interact. Our founders, Henry and Joel, recognized the limitations of traditional marketing and aimed to create a Cashback platform that offers unparalleled value. What started as a weekend project has now evolved into a service for over 50 million users across 13 markets, collaborating with more than 20,000 merchants and facilitating half a million transactions daily. We are on a mission to build The World’s Most Rewarding Way to Shop, and we invite passionate and driven individuals to become part of our team.Your Role - Creative DesignerAs a Creative Designer within our North America team, you'll contribute to our global scaling efforts. You will be instrumental in creating high-quality, conversion-oriented artwork for digital, mobile, and offline channels. This hands-on role is perfect for someone who values craftsmanship and detail, dedicated to producing work that yields results.In a fast-paced environment, you will seamlessly transition from designing performance banners to crafting eye-catching OOH billboards, adapting concepts across various formats while maintaining their effectiveness.This position is available as a remote contract for 6 months, requiring you to operate within U.S. time zones.
Are you passionate about providing excellent customer service? Join Workstream as a Customer Support Associate and be part of our mission-driven team! We are building an all-in-one HR, payroll, and hiring platform specifically designed for the hourly workforce, which constitutes 80% of the global workforce. Our goal is to empower businesses and their employees with the best technological solutions available.At Workstream, you'll have the opportunity to support renowned brands such as Burger King, KFC, and IHOP. As a rapidly growing Series B company backed by prestigious investors, we are expanding our product offerings to better serve our clients. Come and contribute to our vision!
Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.
ABOUT LONE WOLFAt Lone Wolf, we simplify real estate transactions through a seamless digital lead-to-close experience tailored for agents, brokers, and their clients. With over 30 years of experience in the industry, we've been at the forefront of innovation to support real estate professionals since day one. Join us as we embrace diversity and individuality within our team, celebrating our differences to enhance our shared values and relationships.JOB SUMMARYAs a Customer Support Associate, you will deliver exceptional technical support and troubleshooting assistance to our valued customers through various communication channels including phone, email, and chat. You will guide customers on product functionalities and features while addressing inquiries with professionalism. Your role will also involve conflict resolution and escalation when necessary. Ideal candidates are passionate about customer service and dedicated to providing a Human, Easy, and Smart experience.
At SiteMinder, we celebrate the unique contributions of every employee as a key driver of our success. By fostering diverse teams that embrace various voices, identities, backgrounds, experiences, and perspectives, we create an inclusive culture where everyone feels empowered to bring their authentic selves to work. Our differences fuel innovation and support us in continually transforming the experience for our customers. Together, we are stronger!About Us...Since our inception in 2006, we have been passionate about simplifying technology for hoteliers. Our innovative hotel commerce platform enables accommodation owners to attract and secure more guests online with ease and efficiency.From boutique hotels to renowned chains, we have empowered travelers to book everything from igloos to castles, cabins, and more.Today, we proudly stand as the world's foremost open hotel commerce platform, serving over 50,000 hotels across 150+ countries, facilitating more than 130 million reservations annually through our advanced technology.Your Role as a Customer Support Team Leader...As a vital member of our Global Customer Support team, the Customer Support Team Leader will focus on coaching, engaging, supervising, leading, and developing our General Services team to ensure exemplary customer service delivery.In your leadership role, you will be the go-to contact for team members, proactively ensuring seamless operations and collaboration among teams. By setting a positive example, you will oversee the team's efficiency, quality of service, and professional growth.Your Responsibilities...Cultivate a team of support consultants dedicated to prioritizing customer needs.Monitor daily team performance and ensure delivery of high standards.Identify performance gaps and implement action plans for improvement.Conduct one-on-ones, performance reviews, and team meetings to assess and motivate individual performance.Recruit exceptional new team members, providing them with the training and support needed for success.Collaborate with cross-functional teams to enhance overall service delivery.
The Role Join the innovative team at HelloFresh, where collaboration and advanced technology converge to create outstanding customer experiences. Our culture promotes continuous learning, teamwork, and a dedication to excellence. This role offers you the chance to engage in meaningful projects, enhance your skill set, and thrive in a supportive environment that values diverse viewpoints. As a vital member of our team, you will be responsible for delivering exceptional customer support via phone, email, and live chat. Your role will involve addressing inquiries related to service switching, invoices, and meter readings. You will ensure prompt, effective responses while upholding our high service standards and collaborating with internal teams to resolve intricate customer issues. We are eager to welcome enthusiastic individuals who can contribute their unique skills and insights. If you feel that you would excel in this position, even if you don't meet every single requirement, we encourage you to apply!
Customer Service Representative - Financial ServicesIndustry: Tax and Financial ServicesAbout Us: At getwingapp, we are dedicated to providing exceptional tax preparation, client onboarding, and comprehensive financial services. Our mission is to enhance client interactions and streamline administrative processes, ensuring a smooth experience for all our customers. We leverage advanced software tools such as Go High Level and Financial Sense to facilitate organized workflows and enhance communication.Objective: We aim to significantly improve the efficiency of our client onboarding process, centralize follow-ups, minimize communication bottlenecks, and professionally address tax-related inquiries.Join our team as a Customer Service Representative!Key Responsibilities:1. Facilitate client onboarding post-sale2. Oversee follow-ups and necessary document collection3. Provide knowledgeable responses to tax-related inquiries4. Collaborate with sales and administrative teams5. Manage incoming calls, redirect inquiries, and arrange meetings6. Maintain communication threads in Go High Level7. Assist with administrative tasks and database management8. Go above and beyond to engage with customers9. Perform ad hoc tasks as requiredRequired Qualifications:• Minimum of 4 years of experience in a Customer Service role, preferably within a B2C or B2B environment• Demonstrated expertise in financial services and tax-related fields• Exceptional English communication skills, both written and verbal (minimum B2 level)• Strong proficiency in phone, email, and instant messaging communication• Excellent organizational and time management abilities• Tech-savvy, familiar with desktop sharing, cloud services, CRM systems, and VoIP• Proficient in using online calendars and scheduling tools (e.g., Google Calendar)• Proactive and detail-oriented with a confident demeanor• Willingness to work night shiftsTechnical Requirements:• USB headset with noise cancellation• Functional webcam• Computer with a minimum 1.8 GHz processor and 4GB RAM• Internet speed: at least 25 Mbps for primary connection and 10 Mbps for backupBenefits:• Comprehensive health insurance (HMO)• Performance-based incentives• Job security and stability• Paid training programs• Inclusive workplace culture
Join our dynamic team as a Technical Support Representative, Tier 2, where you'll collaborate closely with the Tier 1 Support team and serve as a vital link between Support, Development, and Product teams. As part of the Assessment Delivery Operations and Support (ADOS) department, you will play a crucial role in addressing client issues, providing insights, and ensuring product excellence.Your expertise will be instrumental in identifying and documenting bugs for escalation to the Tier 3 team, while also acting as a key point of contact for inquiries from both customers and internal teams. This role offers significant responsibility, positioning you as a technical representative for our products, and empowering you to contribute to the continuous improvement of our support services.Key Responsibilities:Handle live calls, emails, and chats to triage and address escalations from Tier 1.Deliver exceptional technical support to Turnitin customers facing complex issues.Maintain high ticket quality and meet monthly review targets.Proactively assist users of Turnitin products, ensuring optimal performance and customer satisfaction.Become a Subject Matter Expert on Turnitin Assessment Products and services.Participate in Stand-Up meetings, providing valuable feedback from our customer interactions.Identify trends and issues in collaboration with support leadership and Tier 3 teams.Share your expertise through informal training and team meetings.Support the Quality and Knowledge team in developing training materials.Act as a mentor for new Tier 2 team members.Engage in project work during quieter periods to enhance team processes.Prioritize escalated tickets for the Tier 3 team.Facilitate effective communication between Tier 1 and support leadership.Collaborate closely with the Integrations Team.Review common issues monthly to improve user education and reduce ticket volume.
Job SummaryThe Contract Specialist is essential in safeguarding the company's interests through meticulous management of contractual agreements. This role focuses on minimizing liability exposure while ensuring clarity and optimization of commercial, technical, and operational considerations.Key ResponsibilitiesDrafting and preparing Head of Terms and Contracts for Solar PV & BESS EPC projects, including technical specifications.Facilitating communication among various departments, such as Development, EPCM, AM, and Legal, to integrate their insights into contracts.Ensuring adherence to contractual obligations outlined in PPA and other relevant documents including the EPC contract, permits, grid requirements, etc.Conducting contract reviews, managing amendments, and handling variations effectively.Overseeing existing contract administration and reviewing deliverables.Leading negotiations for commercial, technical, and contractual terms of the EPC and O&M agreements.Confirming that any concessions made during negotiations comply with company standards and policies.Providing support to all relevant departments during due diligence phases regarding technical and contractual matters.Acting as the primary liaison between development, EPC, LTAs/TAs, financiers, and asset owners to clarify technical-contractual inquiries during due diligence.
Emma Sleep is hiring a Bilingual Customer Service Representative with Korean language skills to join the team in Manila. This position centers on supporting Korean-speaking customers and ensuring their questions and concerns are handled promptly. Role overview This role involves assisting customers by answering inquiries, addressing issues, and providing helpful information. The focus is on delivering clear, friendly, and effective service to Korean-speaking clients. What you will do Respond to customer inquiries in Korean Resolve issues and provide solutions efficiently Support customers throughout their experience with Emma Sleep Requirements Fluency in Korean and English Strong communication and problem-solving skills Interest in helping customers and providing quality service
About the Company:Our client specializes in delivering community-based support services under the National Disability Insurance Scheme (NDIS). They emphasize dependable coordination, proactive communication, and exceptional service delivery.Job Overview:We are on the lookout for an NDIS Scheduling and Customer Support Coordinator to efficiently handle scheduling requests, create job entries in our CRM, and facilitate effective communication with clients. This position is ideal for a highly organized, detail-oriented individual with a compassionate approach, capable of juggling multiple tasks in a dynamic environment. Key responsibilities include managing job bookings and ensuring precise data entry, coordinating schedules for drivers and care workers, and communicating booking details to clients predominantly through SMS.
Role overview indiecampers is looking for a Customer Support Representative to join the team in Manila on a 3-month contract. This position is aimed at recent graduates who want to launch their careers in customer service. Prior experience is not required. What you will do Serve as the initial contact for customers reaching out to indiecampers Answer questio…
Full-time|On-site|Manila, National Capital Region, Philippines
Viamericas is a licensed money transmitter specializing in international money transfers, bill payments, and check processing. With a presence in the United States and over 287,885 locations worldwide, the company focuses on supporting immigrants through reliable financial services. Role overview The Agent Support Representative – Vietnam is based in Manila and provides support to customers, agents, and partners. This role manages both inbound and outbound inquiries using phone, email, chat, and SMS, communicating in both Vietnamese and English. The position ensures each interaction meets company service standards and contributes to customer satisfaction. Key responsibilities Handle customer and agent inquiries across multiple channels, including phone, email, chat, and SMS Communicate fluently in Vietnamese and English Process transactions accurately and resolve issues as they arise Document all interactions and monitor transaction activities using internal systems Maintain compliance with company policies and service standards What sets this role apart This position focuses on supporting a global network, ensuring accurate transaction processing, and helping maintain Viamericas’ reputation for integrity and service. The company values respect, innovation, and meaningful contributions from every team member.
Full-time|€36K/yr - €36K/yr|Remote|Remote — Manila, Metro Manila, Philippines
Please submit your CV in English. Join a leading global SaaS company backed by a $28M Series B investment! Benefit from structured mentorship and continuous upskilling opportunities. Work remotely from Manila, Philippines. Enjoy a competitive compensation package comprising a base salary (±600 EUR) plus a monthly performance bonus of up to 20%, based on productivity and customer satisfaction (CSAT). Working Hours:The working schedule features alternating long and short weeks as follows:Long weeks: Monday, Tuesday, Friday, Saturday, and Sunday, 9 PM - 9:30 AM CET / 4 AM - 4:30 PM PSTShort weeks: Wednesday and Thursday, 9 PM - 9:30 AM CET / 4 AM - 4:30 PM PSTEach month, you will have 2 long weeks and 2 short weeks.The Challenge AheadAs a member of the Level 1 Customer Support team, you will be the go-to person for customers facing challenges. Your role involves diagnosing issues, identifying root causes, and providing clear and confident guidance.We seek individuals who are passionate problem solvers—those who can recognize patterns, dissect issues, and simplify technical concepts.This position is ideal for those who are naturally tech-savvy:Capable of basic computer troubleshootingComfortable navigating system settingsCurious about how things operateWilling to explore logs, connection tests, and edge casesNo prior VOIP experience is necessary; we will provide comprehensive training. What matters most are your logical thinking, curiosity, and problem-solving skills.What You’ll DoDeliver exceptional technical support via chat and emailInvestigate call flows, connectivity issues, audio quality challenges, device setups, and configuration errorsDiagnose VOIP-related concerns (latency, jitter, firewall behaviors, ISP issues, etc.)Analyze logs, replicate issues, and gather data for in-depth analysisManage a high volume of customer interactions with precision and attentionDocument troubleshooting procedures and contribute to our knowledge repositoryRepresent CloudTalk with empathy, clarity, and accountabilityWho We’re Looking For A Logical Thinker: You enjoy solving puzzles and articulating your thought process clearly. Tech-Savvy & Curious: You embrace system settings, connection tests, and exploring feature functionality—engineering skills are not required, but the ability to dig deep is essential. Problem Solver with Ownership: You measure your success by the problems you solve rather than ticket counts. You are proactive, responsible, and aim for accuracy. Strong Communicator: Proficient in English (C1 level); Spanish is a plus. Team Player Who Shares Knowledge: We value collaboration and sharing insights with the team.
ABOUT USAt Indie Campers, we are passionate about transforming road trip experiences into unforgettable adventures for everyone. As the leading campervan marketplace, our mission is to democratize road travel through a user-friendly digital platform and a customer-first philosophy. With over one million nights booked, we've successfully catered to more than 300,000 travelers across 169 countries, offering a diverse range of travel solutions including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.With a strong emphasis on technology, we face exciting challenges that demand top-tier talent and a motivated workforce. Join us on this evolving journey and be part of a team that is committed to redefining the future of travel.
Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.
About DialpadDialpad is a pioneering AI-driven platform for customer communications, reshaping the way businesses engage with their clientele. Our innovative technology is trusted by over 50,000 organizations globally, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, to enhance customer relationships through real-time, AI-generated insights. Visit dialpad.com for further information.Join the Dialpad TeamAt Dialpad, you will become part of a dynamic team united by a common goal: to empower our customers and their employees to achieve remarkable success. Recognizing the importance of every interaction, we are committed to enhancing each communication through a platform that offers real-time insights and automation.We foster an environment of continuous growth where every team member utilizes cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but exceed them. Our ambitious goals require a team operating at peak performance, characterized by traits such as Scrappy, Curious, Optimistic, Persistent, and Empathetic.About the TeamAs a vital part of the Customer Support Team, you will excel in problem-solving within a fast-paced atmosphere, always ready to tackle, troubleshoot, and resolve any technical challenges our customers encounter.The Customer Support team at Dialpad plays a crucial role in assisting customers through various communication channels. This team works in close collaboration with higher-tier Customer Support, Engineering, Customer Success, Product, and Sales teams to enhance the customer experience continuously.Your RoleWe are looking for candidates with a proven track record in delivering exceptional customer service. You will need to possess a deep understanding of our products and services, which requires curiosity and a technical mindset. Additionally, you should demonstrate professionalism in customer interactions and a genuine desire to assist users.
Join Our Dynamic TeamAt ShopBack, we launched in 2014 with a vision to transform how brands and consumers interact. Founded by Henry and Joel, our aim was not just to establish a Cashback platform, but to innovate the marketing landscape. Recognizing the shortcomings of traditional advertising, we sought to create a platform that adds value for everyone involved. From a weekend prototype to a leading platform, ShopBack now caters to over 50 million users across 13 markets with partnerships from over 20,000 merchants, facilitating more than half a million transactions daily. Join us in building The World’s Most Rewarding Way to Shop.About the RoleAs a Regional Campaign Associate, you will play a pivotal role in defining our regional campaign strategy. This position requires a blend of strategic insight and hands-on execution to effectively plan, coordinate, and optimize campaigns across various markets. Collaborating with our Marketing, Commercial, and Product teams, you will ensure that our regional strategies align with local execution, ultimately driving measurable business success.
About EucalyptusOur mission is to make good health last a lifetime. With over a billion individuals battling obesity worldwide, we strive to combat preventable chronic conditions by pioneering long-term care solutions.Eucalyptus is the force behind Juniper, one of the largest global weight-management programs. We integrate GLP-1 medication with personalized nutrition, movement support, and care from a team of clinicians, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that this comprehensive approach enables patients to achieve four times more weight loss during their Juniper treatment.Our Growth Story:Achieved 130% year-over-year revenue growth with a 90% reduction in cash burn, raising over $100M from investors, including BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients dealing with obesity across five markets.Secured a selective NICE endorsement to deliver services to the NHS.Customized our services for thousands of patients in Germany and Japan.About the Role (Your Responsibilities)This is not your typical customer support position. You will be instrumental in resolving patient issues and providing exceptional care.As a Customer Support Specialist, you will play a vital role in our mission to deliver unparalleled support to our patients via various channels, including email, chat, and phone calls.Your Key Responsibilities:Patient-Centered Problem Solving: You will take charge of patient inquiries, ensuring they are resolved efficiently and compassionately, significantly impacting our patients' lives.Collaborative Partnerships: Collaborate closely with our healthcare professionals and team members to deliver seamless patient care.
About DESIGNME Hair DESIGNME Hair creates high-quality, ethical haircare products. All items are cruelty-free and free from sulfates, parabens, and gluten. Headquartered in Montreal, the company is proud of its Canadian roots and commitment to environmentally friendly practices. Role Overview This is a remote, 6-month contract role based in the Philippines. The General Accountant will join the finance team and play a key part in daily operations. The position is hands-on and supports essential accounting functions. What You Will Do Full-Cycle Bookkeeping: Manage reconciliations, accounts payable and receivable, collections, journal entries, and maintain accurate ledgers. Month-End and Year-End Close: Prepare schedules, reconcile balance sheets, and deliver timely, accurate reports. Accruals: Record adjusting entries, prepaids, and accruals with precision. Process Improvement: Spot opportunities for automation and suggest workflow improvements. Location and Contract Details Remote role based in the Philippines 6-month contract
Join Us on Our Exciting JourneyFounded in 2014, ShopBack emerged from a vision to transform the way brands and consumers interact. Our founders, Henry and Joel, recognized the limitations of traditional marketing and aimed to create a Cashback platform that offers unparalleled value. What started as a weekend project has now evolved into a service for over 50 million users across 13 markets, collaborating with more than 20,000 merchants and facilitating half a million transactions daily. We are on a mission to build The World’s Most Rewarding Way to Shop, and we invite passionate and driven individuals to become part of our team.Your Role - Creative DesignerAs a Creative Designer within our North America team, you'll contribute to our global scaling efforts. You will be instrumental in creating high-quality, conversion-oriented artwork for digital, mobile, and offline channels. This hands-on role is perfect for someone who values craftsmanship and detail, dedicated to producing work that yields results.In a fast-paced environment, you will seamlessly transition from designing performance banners to crafting eye-catching OOH billboards, adapting concepts across various formats while maintaining their effectiveness.This position is available as a remote contract for 6 months, requiring you to operate within U.S. time zones.
Are you passionate about providing excellent customer service? Join Workstream as a Customer Support Associate and be part of our mission-driven team! We are building an all-in-one HR, payroll, and hiring platform specifically designed for the hourly workforce, which constitutes 80% of the global workforce. Our goal is to empower businesses and their employees with the best technological solutions available.At Workstream, you'll have the opportunity to support renowned brands such as Burger King, KFC, and IHOP. As a rapidly growing Series B company backed by prestigious investors, we are expanding our product offerings to better serve our clients. Come and contribute to our vision!
Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.
ABOUT LONE WOLFAt Lone Wolf, we simplify real estate transactions through a seamless digital lead-to-close experience tailored for agents, brokers, and their clients. With over 30 years of experience in the industry, we've been at the forefront of innovation to support real estate professionals since day one. Join us as we embrace diversity and individuality within our team, celebrating our differences to enhance our shared values and relationships.JOB SUMMARYAs a Customer Support Associate, you will deliver exceptional technical support and troubleshooting assistance to our valued customers through various communication channels including phone, email, and chat. You will guide customers on product functionalities and features while addressing inquiries with professionalism. Your role will also involve conflict resolution and escalation when necessary. Ideal candidates are passionate about customer service and dedicated to providing a Human, Easy, and Smart experience.
At SiteMinder, we celebrate the unique contributions of every employee as a key driver of our success. By fostering diverse teams that embrace various voices, identities, backgrounds, experiences, and perspectives, we create an inclusive culture where everyone feels empowered to bring their authentic selves to work. Our differences fuel innovation and support us in continually transforming the experience for our customers. Together, we are stronger!About Us...Since our inception in 2006, we have been passionate about simplifying technology for hoteliers. Our innovative hotel commerce platform enables accommodation owners to attract and secure more guests online with ease and efficiency.From boutique hotels to renowned chains, we have empowered travelers to book everything from igloos to castles, cabins, and more.Today, we proudly stand as the world's foremost open hotel commerce platform, serving over 50,000 hotels across 150+ countries, facilitating more than 130 million reservations annually through our advanced technology.Your Role as a Customer Support Team Leader...As a vital member of our Global Customer Support team, the Customer Support Team Leader will focus on coaching, engaging, supervising, leading, and developing our General Services team to ensure exemplary customer service delivery.In your leadership role, you will be the go-to contact for team members, proactively ensuring seamless operations and collaboration among teams. By setting a positive example, you will oversee the team's efficiency, quality of service, and professional growth.Your Responsibilities...Cultivate a team of support consultants dedicated to prioritizing customer needs.Monitor daily team performance and ensure delivery of high standards.Identify performance gaps and implement action plans for improvement.Conduct one-on-ones, performance reviews, and team meetings to assess and motivate individual performance.Recruit exceptional new team members, providing them with the training and support needed for success.Collaborate with cross-functional teams to enhance overall service delivery.
The Role Join the innovative team at HelloFresh, where collaboration and advanced technology converge to create outstanding customer experiences. Our culture promotes continuous learning, teamwork, and a dedication to excellence. This role offers you the chance to engage in meaningful projects, enhance your skill set, and thrive in a supportive environment that values diverse viewpoints. As a vital member of our team, you will be responsible for delivering exceptional customer support via phone, email, and live chat. Your role will involve addressing inquiries related to service switching, invoices, and meter readings. You will ensure prompt, effective responses while upholding our high service standards and collaborating with internal teams to resolve intricate customer issues. We are eager to welcome enthusiastic individuals who can contribute their unique skills and insights. If you feel that you would excel in this position, even if you don't meet every single requirement, we encourage you to apply!
Customer Service Representative - Financial ServicesIndustry: Tax and Financial ServicesAbout Us: At getwingapp, we are dedicated to providing exceptional tax preparation, client onboarding, and comprehensive financial services. Our mission is to enhance client interactions and streamline administrative processes, ensuring a smooth experience for all our customers. We leverage advanced software tools such as Go High Level and Financial Sense to facilitate organized workflows and enhance communication.Objective: We aim to significantly improve the efficiency of our client onboarding process, centralize follow-ups, minimize communication bottlenecks, and professionally address tax-related inquiries.Join our team as a Customer Service Representative!Key Responsibilities:1. Facilitate client onboarding post-sale2. Oversee follow-ups and necessary document collection3. Provide knowledgeable responses to tax-related inquiries4. Collaborate with sales and administrative teams5. Manage incoming calls, redirect inquiries, and arrange meetings6. Maintain communication threads in Go High Level7. Assist with administrative tasks and database management8. Go above and beyond to engage with customers9. Perform ad hoc tasks as requiredRequired Qualifications:• Minimum of 4 years of experience in a Customer Service role, preferably within a B2C or B2B environment• Demonstrated expertise in financial services and tax-related fields• Exceptional English communication skills, both written and verbal (minimum B2 level)• Strong proficiency in phone, email, and instant messaging communication• Excellent organizational and time management abilities• Tech-savvy, familiar with desktop sharing, cloud services, CRM systems, and VoIP• Proficient in using online calendars and scheduling tools (e.g., Google Calendar)• Proactive and detail-oriented with a confident demeanor• Willingness to work night shiftsTechnical Requirements:• USB headset with noise cancellation• Functional webcam• Computer with a minimum 1.8 GHz processor and 4GB RAM• Internet speed: at least 25 Mbps for primary connection and 10 Mbps for backupBenefits:• Comprehensive health insurance (HMO)• Performance-based incentives• Job security and stability• Paid training programs• Inclusive workplace culture
Join our dynamic team as a Technical Support Representative, Tier 2, where you'll collaborate closely with the Tier 1 Support team and serve as a vital link between Support, Development, and Product teams. As part of the Assessment Delivery Operations and Support (ADOS) department, you will play a crucial role in addressing client issues, providing insights, and ensuring product excellence.Your expertise will be instrumental in identifying and documenting bugs for escalation to the Tier 3 team, while also acting as a key point of contact for inquiries from both customers and internal teams. This role offers significant responsibility, positioning you as a technical representative for our products, and empowering you to contribute to the continuous improvement of our support services.Key Responsibilities:Handle live calls, emails, and chats to triage and address escalations from Tier 1.Deliver exceptional technical support to Turnitin customers facing complex issues.Maintain high ticket quality and meet monthly review targets.Proactively assist users of Turnitin products, ensuring optimal performance and customer satisfaction.Become a Subject Matter Expert on Turnitin Assessment Products and services.Participate in Stand-Up meetings, providing valuable feedback from our customer interactions.Identify trends and issues in collaboration with support leadership and Tier 3 teams.Share your expertise through informal training and team meetings.Support the Quality and Knowledge team in developing training materials.Act as a mentor for new Tier 2 team members.Engage in project work during quieter periods to enhance team processes.Prioritize escalated tickets for the Tier 3 team.Facilitate effective communication between Tier 1 and support leadership.Collaborate closely with the Integrations Team.Review common issues monthly to improve user education and reduce ticket volume.
Job SummaryThe Contract Specialist is essential in safeguarding the company's interests through meticulous management of contractual agreements. This role focuses on minimizing liability exposure while ensuring clarity and optimization of commercial, technical, and operational considerations.Key ResponsibilitiesDrafting and preparing Head of Terms and Contracts for Solar PV & BESS EPC projects, including technical specifications.Facilitating communication among various departments, such as Development, EPCM, AM, and Legal, to integrate their insights into contracts.Ensuring adherence to contractual obligations outlined in PPA and other relevant documents including the EPC contract, permits, grid requirements, etc.Conducting contract reviews, managing amendments, and handling variations effectively.Overseeing existing contract administration and reviewing deliverables.Leading negotiations for commercial, technical, and contractual terms of the EPC and O&M agreements.Confirming that any concessions made during negotiations comply with company standards and policies.Providing support to all relevant departments during due diligence phases regarding technical and contractual matters.Acting as the primary liaison between development, EPC, LTAs/TAs, financiers, and asset owners to clarify technical-contractual inquiries during due diligence.
Emma Sleep is hiring a Bilingual Customer Service Representative with Korean language skills to join the team in Manila. This position centers on supporting Korean-speaking customers and ensuring their questions and concerns are handled promptly. Role overview This role involves assisting customers by answering inquiries, addressing issues, and providing helpful information. The focus is on delivering clear, friendly, and effective service to Korean-speaking clients. What you will do Respond to customer inquiries in Korean Resolve issues and provide solutions efficiently Support customers throughout their experience with Emma Sleep Requirements Fluency in Korean and English Strong communication and problem-solving skills Interest in helping customers and providing quality service
About the Company:Our client specializes in delivering community-based support services under the National Disability Insurance Scheme (NDIS). They emphasize dependable coordination, proactive communication, and exceptional service delivery.Job Overview:We are on the lookout for an NDIS Scheduling and Customer Support Coordinator to efficiently handle scheduling requests, create job entries in our CRM, and facilitate effective communication with clients. This position is ideal for a highly organized, detail-oriented individual with a compassionate approach, capable of juggling multiple tasks in a dynamic environment. Key responsibilities include managing job bookings and ensuring precise data entry, coordinating schedules for drivers and care workers, and communicating booking details to clients predominantly through SMS.
