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At TTEC Digital, we empower organizations to cultivate a workplace where employees feel appreciated and supported. We believe that a remarkable customer experience starts with an engaged workforce. Our mission is to create an environment where employees can truly excel.
As part of the TTEC Digital Genesys Partner Practice, our team of customer experience (CX) designers, consultants, engineers, and data scientists has been recognized with the prestigious Genesys Partner of the Year award 15 times. With over 400 certifications, we have the expertise to integrate the Genesys platform and its components into intricate, multi-platform environments, delivering consistent results that enhance customer experiences.
The Genesys Cloud Lead Support Engineer plays a crucial role in managing support ticket activities and leading escalations. This position involves providing client support to address and resolve concerns, ensuring an optimal experience for both clients and customers. By diagnosing issues and analyzing application programming, the engineer will identify root causes and implement effective solutions or guide clients through the resolution process. The support can range from minor to complex issues.
At TTEC Digital, we empower organizations to cultivate a workplace where employees feel appreciated and supported. We believe that a remarkable customer experience starts with an engaged workforce. Our mission is to create an environment where employees can truly excel.As part of the TTEC Digital Genesys Partner Practice, our team of customer experience (CX)…
At TTEC Digital, we empower our clients to create a workplace where every employee feels appreciated and supported, as we believe that an exceptional customer experience begins with a satisfied employee. Our vision is to cultivate an environment where individuals can truly excel.The TTEC Digital Genesys Partner Practice comprises a dynamic team of customer experience (CX) designers, consultants, engineers, and data scientists. We are proud to have been recognized as Genesys' Partner of the Year 15 times, holding over 400 certifications. Our expertise enables us to integrate the Genesys platform, applications, and components into complex, multi-platform environments seamlessly, delivering results that enhance the customer experience.As a Genesys Cloud Support Engineer, you will provide essential customer support to address and resolve various concerns, ensuring an optimal customer journey. Your role will involve diagnosing issues, reviewing application programming, and identifying root causes, allowing you to implement effective solutions or guide customers through the process. The support you provide may range from straightforward queries to complex challenges.
At TTEC Digital, we prioritize fostering an environment where employees feel appreciated and supported, as we believe that an outstanding customer experience begins with an empowered workforce. Our vision is to cultivate a workplace where every employee can flourish.As part of the TTEC Digital Genesys Partner Practice, which comprises a diverse team of customer experience (CX) designers, consultants, engineers, and data scientists, we have proudly been recognized as the Partner of the Year 14 times. With over 400 certifications, our team's expertise allows us to effectively integrate the Genesys platform, applications, and components into complex, multi-platform environments, ensuring predictable outcomes that enhance the overall customer experience.We are currently on the lookout for a highly skilled and experienced Senior Genesys Engineer to join our dynamic team in Manila. The ideal candidate will possess in-depth knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Real-time Reporting, Genesys Historical Reporting, IWD, Genesys Administration, and Workforce Management (WFM). This role requires participation in an on-call rotation to provide 24/7 support.
Full-time|On-site|Manila, Metro Manila, Philippines
About the Role:We seek enthusiastic and skilled professionals to define innovative service strategies, design, and implement cutting-edge contact center solutions, and enhance our clients' service operations. Ideal candidates will possess exceptional communication skills, a solid understanding of relevant technologies, creative problem-solving abilities, and a strong commitment to quality service.Key Responsibilities:Analyze customer inquiries related to Contact Centers and recommend optimal solutions, particularly for On-Premise and Cloud/Hybrid Cloud solutions.Oversee Contact Center engagements (with a focus on Genesys) throughout various project delivery phases.Lead the development of business proposals, collaborating closely with internal teams and external vendors (if applicable) to effectively respond to RFIs and RFPs.Manage and enhance Genesys capabilities in partnership with other managers while expanding practices through headcount growth, creating thought leadership content, and developing assets aimed at improving operational efficiency and customer experience for our clients.Are You the Right Fit?Manager - 10+ Years of ExperienceA minimum of 10 years' experience in Customer Service operations and Contact Center channels.Proven experience leading customer service operations assessments/benchmarking, identifying gaps, and building business cases for enhancements.Expertise in implementing multi-channel self-service/IVR and Omni-Channel Orchestration Routing on Genesys PureEngage, PureConnect, Engage Cloud, and Genesys Cloud Suite.Extensive knowledge of Customer Service Operations, with cross-industry experience being an advantage.Hands-on experience with Voice and Non-Voice (SMS, Email, Chat, etc.) application solutions using Genesys Composer and Genesys Designer (preferably within a SIP framework).Ability to proactively identify customer needs through technical benefit assessments, articulating the business value of solutions to address potential objections.Experience in preparing and responding to customer RFP requests, ensuring technical feasibility is carefully qualified.Understanding of on-premise, cloud, hybrid cloud solutions, and cloud economics, including pricing strategies for different Genesys offerings and providing detailed TCO analysis.Experience in Genesys Cloud administration and application development using Genesys Designer.Familiarity with Genesys Framework Components (including but not limited to GVP, eServices, GRE, SIP, URS, Info Mart, GMS, OCS, GPlus Integrations, etc.) or similar solutions.Demonstrated ability to utilize Genesys product solutions to automate customer service processes such as Task Routing, Interaction Routing, CTI, Reporting, etc.
Full-time|Hybrid|Manilla, National Capital Region, Philippines
Join Toku, a leader in cloud communications, where we craft tailored customer engagement solutions that transform enterprise experiences. Our comprehensive approach empowers businesses to navigate the complexities of digital transformation, ensuring they deliver mission-critical customer experiences through our innovative cloud communication solutions. With a blend of local consulting expertise, customized technology, regional infrastructure, connectivity, and global reach, Toku meets the diverse needs of large-scale enterprises. Headquartered in Singapore, our operations extend across APAC and into growing global markets. This hybrid NOC and Level 1 Technical Support role is vital in monitoring, incident triage, and customer issue resolution for Toku's voice and messaging platform. You will be instrumental in identifying issues, conducting initial validations, and ensuring expedient and precise escalations while maintaining robust communication with customers. This position requires a combination of system monitoring, basic VoIP troubleshooting, and application-level support in a 24/7 environment. Ideal candidates are attentive, dependable, and thrive in a structured, shift-based operational setting.
Full-time|On-site|Manila, Metro Manila, Philippines
About the Job:Join our dynamic team at tasq-work as we seek dedicated and enthusiastic professionals to shape service strategies, design and implement cutting-edge contact center solutions, and enhance our clients' service operations. We value strong communication skills, a solid understanding of relevant technologies, innovative thinking, and a fervent commitment to quality.Key Responsibilities:Analyze customer requests for Contact Center solutions and provide tailored recommendations, especially focusing on On-Premise and Cloud/Hybrid Cloud Solutions.Oversee Contact Center engagements, particularly with Genesys, throughout all project delivery phases.Lead the preparation of business proposals, collaborating closely with internal teams and external vendors to respond effectively to RFIs and RFPs.Enhance Genesys capabilities in collaboration with other managers, expanding our practice through headcount growth, creating insightful viewpoints, and developing assets aimed at improving operational efficiency and customer experience for our clients.
At NiCE, we believe in pushing boundaries and redefining standards. We are innovators, dedicated to excellence and driven to succeed. If you’re ready to join a dynamic team that thrives on challenges and seeks to make a significant impact, we have an exciting career opportunity for you!What does the role entail?The Senior Cloud Network Engineer will oversee the architecture and security of NiCE's public and private cloud networks.This position involves evaluating both current and emerging technologies, working closely with the DevOps team and various business units to develop and enforce best practices. You will engage with AWS, Azure, GCP, and NiCE's own private cloud environments.Deep expertise in cloud technologies, particularly AWS and Azure, is essential. Candidates should possess substantial knowledge in cloud-specific networking, including VPC/VNET design, peering, VPN Gateways, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, and other cloud-related endpoints.A solid foundation in networking is required, with skills in advanced routing (BGP, OSPF), Firewalls, VPNs, Load Balancers, Ethernet switching, VoIP, and MPLS technologies. This role includes creating detailed design specifications and ensuring adherence to standards. You will also mentor fellow engineers and serve as the escalation point for cloud-related challenges.Your Impact:Act as an internal consultant across various business units, representing the Network team.Research and evaluate cloud technologies to meet current and future demands.Establish repeatable design strategies and automation processes.Update CloudFormation using JSON/YAML, Resource Manager, and Deployment Manager.Conduct design reviews of projects led by peers.Provide deep analysis and solve complex problems as the escalation point.Lead technical projects as needed.Communicate complex technical information effectively to diverse audiences, including stakeholders and engineers.
Empower Every Identity, from AI to HumanAt Okta, we understand that identity is the cornerstone of unlocking the full potential of AI. Our mission is to secure AI by creating a trusted and neutral infrastructure that allows organizations to confidently navigate this new technological era. This endeavor demands a passionate commitment to addressing intricate challenges with tangible consequences. We seek proactive builders and owners who act with speed and urgency while executing with excellence.This role presents a unique opportunity for career-defining work. If you share our mission, we would love to connect.Discover OktaOkta is recognized as The World’s Identity Company, empowering individuals to safely utilize any technology across all devices and applications. Through our Workforce and Customer Identity Clouds, we provide secure yet flexible access, authentication, and automation, transforming the way people interact in the digital landscape, with identity at the core of business security and growth.At Okta, we value diverse perspectives and experiences. We are not searching for individuals who fit every single criterion; instead, we welcome lifelong learners and those who can enrich our team with their unique backgrounds.Join us in building a future where identity is truly yours.The TeamThis position is part of the Enterprise Technology group, playing an essential role in achieving our vision of supporting business outcomes across Okta. You will drive clarity, collaboration, and accountability in all our endeavors, enabling the broader Technology, Data & Intelligence organization to fulfill our mission to “Accelerate Okta’s Scale and Growth.”Your RoleAs the Team Lead of the Enterprise Technology - Support Operations team, you will manage a group of Business Application Administrators responsible for overseeing Okta’s Go-To-Market Technology, including Salesforce and its integrated applications. You will oversee daily operations of the Frontline Support and Services team, ensuring operational excellence and prompt resolution of production incidents and configuration requests in alignment with established SLAs. The ideal candidate will possess extensive experience with the Salesforce platform, ServiceNow, or similar ITSM tools, exceptional leadership capabilities, and a dedication to operational excellence.
Role overview Nice Systems is looking for a Cloud Systems Engineer based in Manila, Philippines. The main focus of this position is to build and support cloud-based systems that enhance customer experience. Collaboration with various teams across the company is a key part of the role, ensuring technical solutions meet customer needs and expectations. What you will do Design, implement, and maintain cloud systems that prioritize customer experience Work closely with cross-functional teams to deliver reliable technical solutions Support initiatives that improve efficiency and user satisfaction through cloud technology Location This position is based in Manila, Philippines.
Join Rocket Partners as a passionate and driven Junior Java Cloud Engineer in our Manila office, located at Robinsons Summit Center, Makati City. This position requires you to work onsite during the probationary period, transitioning to a hybrid schedule thereafter. You will work from 2 PM to 11 PM PST. At Rocket Partners, we thrive on tackling complex technological challenges and leveraging cloud solutions to foster innovation. We seek creative minds who can design, develop, and implement novel solutions from the ground up. Our values are centered around curiosity, initiative, persistence, and growth. Established in 2016, Rocket Partners has experienced remarkable growth, remaining independently profitable without the backing of venture capital or private equity firms. We are eager to welcome new talents who share our commitment to driving client success. As an Entry Level Java Cloud Engineer, you will gain invaluable experience in application development using Java Spring Boot and Angular, collaborating with seasoned engineers in a nurturing environment that emphasizes personal and professional growth.
Join Rocket Partners as a Junior Java Cloud Engineer in our Manila office, located at Robinsons Summit Center. This full-time position requires onsite work during the probationary period, followed by a hybrid schedule. You will work from 2 PM to 11 PM PST. At Rocket Partners, we are dedicated to overcoming complex technological challenges for our clients by leveraging the cloud to create innovative solutions. We seek a proactive and skilled Junior Java Cloud Engineer to enhance our talented team of experts. This role is perfect for individuals who enjoy building new solutions from the ground up and are committed to fostering sustainable success for both our organization and our clients. Founded in 2016, Rocket Partners has achieved impressive growth independently without venture capital or private equity backing, remaining consistently profitable. As we expand our business, we invite passionate individuals to contribute to our clients' success. The ideal candidate will have 1-2 years of experience in software development, with a solid foundation in both backend and frontend technologies, particularly in scalable, cloud-native microservices.
At NiCE, we embrace boundless challenges and strive to surpass our limits. Our ambition drives us to innovate and succeed. If you share our passion, we invite you to explore an extraordinary career opportunity that will ignite your potential.We are looking for a meticulous and strategic Senior Cloud Operations Engineer, CX to lead the planning, coordination, and implementation of Salesforce releases across various environments. This role is crucial in ensuring that new features, enhancements, and bug fixes are delivered efficiently, securely, and with minimal disruption to business operations. The ideal candidate will possess a profound understanding of Salesforce architecture, DevOps methodologies, and release governance.
Join our dynamic team at Instructure as an L1 Support Engineer in Manila. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help ensure the smooth operation of our services, and you will have the opportunity to develop your skills in a fast-paced, collaborative environment.
At NiCE, we embrace challenges as opportunities to expand our horizons. We are driven, innovative, and relentless in our pursuit of excellence. Our commitment to setting and exceeding high standards creates a dynamic environment where ambition thrives. If you share our passion for success, we invite you to explore an exceptional career with us that will ignite your potential.What does the role entail?The Cloud Site Reliability Engineer (SRE) at NiCE CXone will focus on enhancing our observability tools. This role involves close collaboration with various teams to develop and maintain observability solutions utilizing both open-source and enterprise monitoring tools. You will engage with diverse monitoring systems located in NiCE CXone’s private cloud environments, AWS, and other cloud platforms. Your expertise will also be instrumental in educating teams on the effective use of these tools, establishing best practices, and ensuring compliance to enhance operational efficiency. The SRE team employs automation tools for the deployment and management of observability solutions and continuously seeks to adopt emerging technologies to enhance monitoring and alerting capabilities. Curiosity, quick learning, and a knack for solving unique problems with creative solutions are essential attributes for success in this role.
Role overview The Senior Cloud Operations Engineer - Salesforce Administrator at nice focuses on managing cloud operations with a particular emphasis on Salesforce administration. The role is responsible for ensuring Salesforce applications function reliably and integrate effectively with other systems. What you will do Oversee daily cloud operations to support system performance and reliability. Administer Salesforce applications, including configuration and integration work. Collaborate with teams across departments to design and implement solutions that enhance the cloud infrastructure. Location This position is based in Manila, Philippines.
Circular Economy Systems (CES) operates large-scale container deposit schemes, recycling nearly 10 million drink containers daily with a 10-cent refund for eligible items. The company develops and maintains a suite of products supporting SaaS and business services, including accounting, payments, marketing, materials trading, HR, and customer support. CES was founded in 2017 as a joint venture between Lion and Coca-Cola Europacific Partners and has since expanded rapidly. The company is headquartered in North Sydney and recently rebranded from Container Exchange Services to reflect its broader vision. Role overview The Lead Engineer for Platform Engineering plays a central role in shaping both the strategy and hands-on execution of Microsoft Azure capabilities at CES. This position focuses on designing, building, and maintaining Azure infrastructure, ensuring that systems remain secure, scalable, and resilient. The role also involves mentoring a small team and fostering best practices in automation, CI/CD, security, and monitoring across the technology stack. Main responsibilities Design and implement Microsoft Azure cloud infrastructure to support business applications and services. Maintain high standards for security, availability, scalability, and performance across all systems. Provide technical leadership, mentorship, and coaching to Platform engineers. Direct and optimize the migration of data from AWS to Azure, focusing on efficiency and minimal disruption. Implement and manage Infrastructure as Code (IaC) using tools such as Terraform, Bicep, or ARM templates. Location This role is based in Manila.
Role Overview NiCE is looking for a Senior Cloud Database Engineer based in Manila to help maintain and optimize SQL Server databases in a 24/7 operational setting. This role focuses on keeping systems running smoothly and securely at all times. What You Will Do Install, configure, upgrade, monitor, and maintain multiple SQL Server databases. Tune database and application performance to support continuous operations. Develop and enforce backup and recovery policies and procedures. Implement and manage security measures for databases. Create, maintain, and monitor SQL queries to support business needs. Take on additional tasks as assigned by management. Location This position is based in Manila, Philippines.
Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.We empower organizations to achieve transformative outcomes by utilizing innovative solutions and intelligent applications, ensuring they thrive in an intensely competitive landscape.With our extensive network of technology partners, profound domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.Job ResponsibilitiesDeliver on-site and/or remote technical support to end-users, diagnose and resolve technical issues.Oversee the deployment, maintenance, upgrades, and support of client computer systems, including hardware, software, operating systems, and networks.Manage Windows OS, Active Directory, Office 365, and Intune configurations, along with patching and file server management.Ensure a high level of user satisfaction by providing excellent customer service and tailored solutions to meet clients' needs.Handle IT asset management and other ad-hoc tasks as assigned.Knowledge of ITSM or ITIL principles is a plus.
At Feedzai, we are revolutionizing the financial risk management landscape with our cutting-edge RiskOps platform. We lead the charge in protecting global commerce through innovative cloud-based solutions, harnessing the power of machine learning and artificial intelligence. Our mission is to facilitate a seamless transition to a cashless economy while fostering digital trust in every transaction. Major banks, processors, and retailers around the globe rely on Feedzai to safeguard trillions of dollars while enhancing the customer experience, all without compromising privacy. As a Series D company valued at over $1.5 billion and having raised $282 million, our solutions impact 900 million individuals across 190 countries.Customer Success Team: Our team is dedicated to delivering exceptional product experiences to our clients. This includes comprehensive education, precise configuration, innovative solution development, and strategic risk management. We collaborate closely with our clients to ensure they receive the right solutions, develop tailored strategies, and provide ongoing support throughout their journey with us. We thrive in a dynamic environment where every challenge is embraced, fostering an atmosphere of initiative and creativity.Your Role:As a Senior Product Support Engineer at Feedzai, you will be the primary point of contact for our customers, tackling complex pre-production and post-production technical challenges related to our cloud-based financial crime prevention platform. This position requires a robust technical background, a problem-solving mindset, and a customer-focused approach to ensure timely and effective resolution of issues.You will take full ownership of customer incidents, swiftly mitigate pressing issues, escalate to our engineering teams as necessary, and ensure complete resolution of all problems. This role involves analyzing intricate technical issues across Feedzai's product suite and their interaction with customer infrastructures, as well as liaising with stakeholders at all levels of seniority. We seek professionals with a background in L1, L2, and L3 support levels, or those with a technical acumen to navigate these various layers.
Join Cashalo as a Lead IT Engineer and play a pivotal role in driving our technology initiatives forward. As a key member of our team, you will spearhead innovative projects, manage IT infrastructure, and ensure our systems are both efficient and secure. This role requires a blend of technical expertise, leadership skills, and a passion for technology.
At TTEC Digital, we empower organizations to cultivate a workplace where employees feel appreciated and supported. We believe that a remarkable customer experience starts with an engaged workforce. Our mission is to create an environment where employees can truly excel.As part of the TTEC Digital Genesys Partner Practice, our team of customer experience (CX)…
At TTEC Digital, we empower our clients to create a workplace where every employee feels appreciated and supported, as we believe that an exceptional customer experience begins with a satisfied employee. Our vision is to cultivate an environment where individuals can truly excel.The TTEC Digital Genesys Partner Practice comprises a dynamic team of customer experience (CX) designers, consultants, engineers, and data scientists. We are proud to have been recognized as Genesys' Partner of the Year 15 times, holding over 400 certifications. Our expertise enables us to integrate the Genesys platform, applications, and components into complex, multi-platform environments seamlessly, delivering results that enhance the customer experience.As a Genesys Cloud Support Engineer, you will provide essential customer support to address and resolve various concerns, ensuring an optimal customer journey. Your role will involve diagnosing issues, reviewing application programming, and identifying root causes, allowing you to implement effective solutions or guide customers through the process. The support you provide may range from straightforward queries to complex challenges.
At TTEC Digital, we prioritize fostering an environment where employees feel appreciated and supported, as we believe that an outstanding customer experience begins with an empowered workforce. Our vision is to cultivate a workplace where every employee can flourish.As part of the TTEC Digital Genesys Partner Practice, which comprises a diverse team of customer experience (CX) designers, consultants, engineers, and data scientists, we have proudly been recognized as the Partner of the Year 14 times. With over 400 certifications, our team's expertise allows us to effectively integrate the Genesys platform, applications, and components into complex, multi-platform environments, ensuring predictable outcomes that enhance the overall customer experience.We are currently on the lookout for a highly skilled and experienced Senior Genesys Engineer to join our dynamic team in Manila. The ideal candidate will possess in-depth knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Real-time Reporting, Genesys Historical Reporting, IWD, Genesys Administration, and Workforce Management (WFM). This role requires participation in an on-call rotation to provide 24/7 support.
Full-time|On-site|Manila, Metro Manila, Philippines
About the Role:We seek enthusiastic and skilled professionals to define innovative service strategies, design, and implement cutting-edge contact center solutions, and enhance our clients' service operations. Ideal candidates will possess exceptional communication skills, a solid understanding of relevant technologies, creative problem-solving abilities, and a strong commitment to quality service.Key Responsibilities:Analyze customer inquiries related to Contact Centers and recommend optimal solutions, particularly for On-Premise and Cloud/Hybrid Cloud solutions.Oversee Contact Center engagements (with a focus on Genesys) throughout various project delivery phases.Lead the development of business proposals, collaborating closely with internal teams and external vendors (if applicable) to effectively respond to RFIs and RFPs.Manage and enhance Genesys capabilities in partnership with other managers while expanding practices through headcount growth, creating thought leadership content, and developing assets aimed at improving operational efficiency and customer experience for our clients.Are You the Right Fit?Manager - 10+ Years of ExperienceA minimum of 10 years' experience in Customer Service operations and Contact Center channels.Proven experience leading customer service operations assessments/benchmarking, identifying gaps, and building business cases for enhancements.Expertise in implementing multi-channel self-service/IVR and Omni-Channel Orchestration Routing on Genesys PureEngage, PureConnect, Engage Cloud, and Genesys Cloud Suite.Extensive knowledge of Customer Service Operations, with cross-industry experience being an advantage.Hands-on experience with Voice and Non-Voice (SMS, Email, Chat, etc.) application solutions using Genesys Composer and Genesys Designer (preferably within a SIP framework).Ability to proactively identify customer needs through technical benefit assessments, articulating the business value of solutions to address potential objections.Experience in preparing and responding to customer RFP requests, ensuring technical feasibility is carefully qualified.Understanding of on-premise, cloud, hybrid cloud solutions, and cloud economics, including pricing strategies for different Genesys offerings and providing detailed TCO analysis.Experience in Genesys Cloud administration and application development using Genesys Designer.Familiarity with Genesys Framework Components (including but not limited to GVP, eServices, GRE, SIP, URS, Info Mart, GMS, OCS, GPlus Integrations, etc.) or similar solutions.Demonstrated ability to utilize Genesys product solutions to automate customer service processes such as Task Routing, Interaction Routing, CTI, Reporting, etc.
Full-time|Hybrid|Manilla, National Capital Region, Philippines
Join Toku, a leader in cloud communications, where we craft tailored customer engagement solutions that transform enterprise experiences. Our comprehensive approach empowers businesses to navigate the complexities of digital transformation, ensuring they deliver mission-critical customer experiences through our innovative cloud communication solutions. With a blend of local consulting expertise, customized technology, regional infrastructure, connectivity, and global reach, Toku meets the diverse needs of large-scale enterprises. Headquartered in Singapore, our operations extend across APAC and into growing global markets. This hybrid NOC and Level 1 Technical Support role is vital in monitoring, incident triage, and customer issue resolution for Toku's voice and messaging platform. You will be instrumental in identifying issues, conducting initial validations, and ensuring expedient and precise escalations while maintaining robust communication with customers. This position requires a combination of system monitoring, basic VoIP troubleshooting, and application-level support in a 24/7 environment. Ideal candidates are attentive, dependable, and thrive in a structured, shift-based operational setting.
Full-time|On-site|Manila, Metro Manila, Philippines
About the Job:Join our dynamic team at tasq-work as we seek dedicated and enthusiastic professionals to shape service strategies, design and implement cutting-edge contact center solutions, and enhance our clients' service operations. We value strong communication skills, a solid understanding of relevant technologies, innovative thinking, and a fervent commitment to quality.Key Responsibilities:Analyze customer requests for Contact Center solutions and provide tailored recommendations, especially focusing on On-Premise and Cloud/Hybrid Cloud Solutions.Oversee Contact Center engagements, particularly with Genesys, throughout all project delivery phases.Lead the preparation of business proposals, collaborating closely with internal teams and external vendors to respond effectively to RFIs and RFPs.Enhance Genesys capabilities in collaboration with other managers, expanding our practice through headcount growth, creating insightful viewpoints, and developing assets aimed at improving operational efficiency and customer experience for our clients.
At NiCE, we believe in pushing boundaries and redefining standards. We are innovators, dedicated to excellence and driven to succeed. If you’re ready to join a dynamic team that thrives on challenges and seeks to make a significant impact, we have an exciting career opportunity for you!What does the role entail?The Senior Cloud Network Engineer will oversee the architecture and security of NiCE's public and private cloud networks.This position involves evaluating both current and emerging technologies, working closely with the DevOps team and various business units to develop and enforce best practices. You will engage with AWS, Azure, GCP, and NiCE's own private cloud environments.Deep expertise in cloud technologies, particularly AWS and Azure, is essential. Candidates should possess substantial knowledge in cloud-specific networking, including VPC/VNET design, peering, VPN Gateways, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, and other cloud-related endpoints.A solid foundation in networking is required, with skills in advanced routing (BGP, OSPF), Firewalls, VPNs, Load Balancers, Ethernet switching, VoIP, and MPLS technologies. This role includes creating detailed design specifications and ensuring adherence to standards. You will also mentor fellow engineers and serve as the escalation point for cloud-related challenges.Your Impact:Act as an internal consultant across various business units, representing the Network team.Research and evaluate cloud technologies to meet current and future demands.Establish repeatable design strategies and automation processes.Update CloudFormation using JSON/YAML, Resource Manager, and Deployment Manager.Conduct design reviews of projects led by peers.Provide deep analysis and solve complex problems as the escalation point.Lead technical projects as needed.Communicate complex technical information effectively to diverse audiences, including stakeholders and engineers.
Empower Every Identity, from AI to HumanAt Okta, we understand that identity is the cornerstone of unlocking the full potential of AI. Our mission is to secure AI by creating a trusted and neutral infrastructure that allows organizations to confidently navigate this new technological era. This endeavor demands a passionate commitment to addressing intricate challenges with tangible consequences. We seek proactive builders and owners who act with speed and urgency while executing with excellence.This role presents a unique opportunity for career-defining work. If you share our mission, we would love to connect.Discover OktaOkta is recognized as The World’s Identity Company, empowering individuals to safely utilize any technology across all devices and applications. Through our Workforce and Customer Identity Clouds, we provide secure yet flexible access, authentication, and automation, transforming the way people interact in the digital landscape, with identity at the core of business security and growth.At Okta, we value diverse perspectives and experiences. We are not searching for individuals who fit every single criterion; instead, we welcome lifelong learners and those who can enrich our team with their unique backgrounds.Join us in building a future where identity is truly yours.The TeamThis position is part of the Enterprise Technology group, playing an essential role in achieving our vision of supporting business outcomes across Okta. You will drive clarity, collaboration, and accountability in all our endeavors, enabling the broader Technology, Data & Intelligence organization to fulfill our mission to “Accelerate Okta’s Scale and Growth.”Your RoleAs the Team Lead of the Enterprise Technology - Support Operations team, you will manage a group of Business Application Administrators responsible for overseeing Okta’s Go-To-Market Technology, including Salesforce and its integrated applications. You will oversee daily operations of the Frontline Support and Services team, ensuring operational excellence and prompt resolution of production incidents and configuration requests in alignment with established SLAs. The ideal candidate will possess extensive experience with the Salesforce platform, ServiceNow, or similar ITSM tools, exceptional leadership capabilities, and a dedication to operational excellence.
Role overview Nice Systems is looking for a Cloud Systems Engineer based in Manila, Philippines. The main focus of this position is to build and support cloud-based systems that enhance customer experience. Collaboration with various teams across the company is a key part of the role, ensuring technical solutions meet customer needs and expectations. What you will do Design, implement, and maintain cloud systems that prioritize customer experience Work closely with cross-functional teams to deliver reliable technical solutions Support initiatives that improve efficiency and user satisfaction through cloud technology Location This position is based in Manila, Philippines.
Join Rocket Partners as a passionate and driven Junior Java Cloud Engineer in our Manila office, located at Robinsons Summit Center, Makati City. This position requires you to work onsite during the probationary period, transitioning to a hybrid schedule thereafter. You will work from 2 PM to 11 PM PST. At Rocket Partners, we thrive on tackling complex technological challenges and leveraging cloud solutions to foster innovation. We seek creative minds who can design, develop, and implement novel solutions from the ground up. Our values are centered around curiosity, initiative, persistence, and growth. Established in 2016, Rocket Partners has experienced remarkable growth, remaining independently profitable without the backing of venture capital or private equity firms. We are eager to welcome new talents who share our commitment to driving client success. As an Entry Level Java Cloud Engineer, you will gain invaluable experience in application development using Java Spring Boot and Angular, collaborating with seasoned engineers in a nurturing environment that emphasizes personal and professional growth.
Join Rocket Partners as a Junior Java Cloud Engineer in our Manila office, located at Robinsons Summit Center. This full-time position requires onsite work during the probationary period, followed by a hybrid schedule. You will work from 2 PM to 11 PM PST. At Rocket Partners, we are dedicated to overcoming complex technological challenges for our clients by leveraging the cloud to create innovative solutions. We seek a proactive and skilled Junior Java Cloud Engineer to enhance our talented team of experts. This role is perfect for individuals who enjoy building new solutions from the ground up and are committed to fostering sustainable success for both our organization and our clients. Founded in 2016, Rocket Partners has achieved impressive growth independently without venture capital or private equity backing, remaining consistently profitable. As we expand our business, we invite passionate individuals to contribute to our clients' success. The ideal candidate will have 1-2 years of experience in software development, with a solid foundation in both backend and frontend technologies, particularly in scalable, cloud-native microservices.
At NiCE, we embrace boundless challenges and strive to surpass our limits. Our ambition drives us to innovate and succeed. If you share our passion, we invite you to explore an extraordinary career opportunity that will ignite your potential.We are looking for a meticulous and strategic Senior Cloud Operations Engineer, CX to lead the planning, coordination, and implementation of Salesforce releases across various environments. This role is crucial in ensuring that new features, enhancements, and bug fixes are delivered efficiently, securely, and with minimal disruption to business operations. The ideal candidate will possess a profound understanding of Salesforce architecture, DevOps methodologies, and release governance.
Join our dynamic team at Instructure as an L1 Support Engineer in Manila. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help ensure the smooth operation of our services, and you will have the opportunity to develop your skills in a fast-paced, collaborative environment.
At NiCE, we embrace challenges as opportunities to expand our horizons. We are driven, innovative, and relentless in our pursuit of excellence. Our commitment to setting and exceeding high standards creates a dynamic environment where ambition thrives. If you share our passion for success, we invite you to explore an exceptional career with us that will ignite your potential.What does the role entail?The Cloud Site Reliability Engineer (SRE) at NiCE CXone will focus on enhancing our observability tools. This role involves close collaboration with various teams to develop and maintain observability solutions utilizing both open-source and enterprise monitoring tools. You will engage with diverse monitoring systems located in NiCE CXone’s private cloud environments, AWS, and other cloud platforms. Your expertise will also be instrumental in educating teams on the effective use of these tools, establishing best practices, and ensuring compliance to enhance operational efficiency. The SRE team employs automation tools for the deployment and management of observability solutions and continuously seeks to adopt emerging technologies to enhance monitoring and alerting capabilities. Curiosity, quick learning, and a knack for solving unique problems with creative solutions are essential attributes for success in this role.
Role overview The Senior Cloud Operations Engineer - Salesforce Administrator at nice focuses on managing cloud operations with a particular emphasis on Salesforce administration. The role is responsible for ensuring Salesforce applications function reliably and integrate effectively with other systems. What you will do Oversee daily cloud operations to support system performance and reliability. Administer Salesforce applications, including configuration and integration work. Collaborate with teams across departments to design and implement solutions that enhance the cloud infrastructure. Location This position is based in Manila, Philippines.
Circular Economy Systems (CES) operates large-scale container deposit schemes, recycling nearly 10 million drink containers daily with a 10-cent refund for eligible items. The company develops and maintains a suite of products supporting SaaS and business services, including accounting, payments, marketing, materials trading, HR, and customer support. CES was founded in 2017 as a joint venture between Lion and Coca-Cola Europacific Partners and has since expanded rapidly. The company is headquartered in North Sydney and recently rebranded from Container Exchange Services to reflect its broader vision. Role overview The Lead Engineer for Platform Engineering plays a central role in shaping both the strategy and hands-on execution of Microsoft Azure capabilities at CES. This position focuses on designing, building, and maintaining Azure infrastructure, ensuring that systems remain secure, scalable, and resilient. The role also involves mentoring a small team and fostering best practices in automation, CI/CD, security, and monitoring across the technology stack. Main responsibilities Design and implement Microsoft Azure cloud infrastructure to support business applications and services. Maintain high standards for security, availability, scalability, and performance across all systems. Provide technical leadership, mentorship, and coaching to Platform engineers. Direct and optimize the migration of data from AWS to Azure, focusing on efficiency and minimal disruption. Implement and manage Infrastructure as Code (IaC) using tools such as Terraform, Bicep, or ARM templates. Location This role is based in Manila.
Role Overview NiCE is looking for a Senior Cloud Database Engineer based in Manila to help maintain and optimize SQL Server databases in a 24/7 operational setting. This role focuses on keeping systems running smoothly and securely at all times. What You Will Do Install, configure, upgrade, monitor, and maintain multiple SQL Server databases. Tune database and application performance to support continuous operations. Develop and enforce backup and recovery policies and procedures. Implement and manage security measures for databases. Create, maintain, and monitor SQL queries to support business needs. Take on additional tasks as assigned by management. Location This position is based in Manila, Philippines.
Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.We empower organizations to achieve transformative outcomes by utilizing innovative solutions and intelligent applications, ensuring they thrive in an intensely competitive landscape.With our extensive network of technology partners, profound domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.Job ResponsibilitiesDeliver on-site and/or remote technical support to end-users, diagnose and resolve technical issues.Oversee the deployment, maintenance, upgrades, and support of client computer systems, including hardware, software, operating systems, and networks.Manage Windows OS, Active Directory, Office 365, and Intune configurations, along with patching and file server management.Ensure a high level of user satisfaction by providing excellent customer service and tailored solutions to meet clients' needs.Handle IT asset management and other ad-hoc tasks as assigned.Knowledge of ITSM or ITIL principles is a plus.
At Feedzai, we are revolutionizing the financial risk management landscape with our cutting-edge RiskOps platform. We lead the charge in protecting global commerce through innovative cloud-based solutions, harnessing the power of machine learning and artificial intelligence. Our mission is to facilitate a seamless transition to a cashless economy while fostering digital trust in every transaction. Major banks, processors, and retailers around the globe rely on Feedzai to safeguard trillions of dollars while enhancing the customer experience, all without compromising privacy. As a Series D company valued at over $1.5 billion and having raised $282 million, our solutions impact 900 million individuals across 190 countries.Customer Success Team: Our team is dedicated to delivering exceptional product experiences to our clients. This includes comprehensive education, precise configuration, innovative solution development, and strategic risk management. We collaborate closely with our clients to ensure they receive the right solutions, develop tailored strategies, and provide ongoing support throughout their journey with us. We thrive in a dynamic environment where every challenge is embraced, fostering an atmosphere of initiative and creativity.Your Role:As a Senior Product Support Engineer at Feedzai, you will be the primary point of contact for our customers, tackling complex pre-production and post-production technical challenges related to our cloud-based financial crime prevention platform. This position requires a robust technical background, a problem-solving mindset, and a customer-focused approach to ensure timely and effective resolution of issues.You will take full ownership of customer incidents, swiftly mitigate pressing issues, escalate to our engineering teams as necessary, and ensure complete resolution of all problems. This role involves analyzing intricate technical issues across Feedzai's product suite and their interaction with customer infrastructures, as well as liaising with stakeholders at all levels of seniority. We seek professionals with a background in L1, L2, and L3 support levels, or those with a technical acumen to navigate these various layers.
Join Cashalo as a Lead IT Engineer and play a pivotal role in driving our technology initiatives forward. As a key member of our team, you will spearhead innovative projects, manage IT infrastructure, and ensure our systems are both efficient and secure. This role requires a blend of technical expertise, leadership skills, and a passion for technology.
