Service Desk Agent

Role OverviewAs a Service Desk Agent at Datacom, you will play a pivotal role in managing and resolving internal inquiries regarding the maintenance of personal computers and related systems. Your expertise will help ensure seamless operations and high levels of customer satisfaction.Role ResponsibilitiesYour primary responsibilities will include:Generating …

Viamericas is a licensed money transmitter specializing in international money transfers, bill payments, and check processing. With a presence in the United States and over 287,885 locations worldwide, the company focuses on supporting immigrants through reliable financial services. Role overview The Agent Support Representative – Vietnam is based in Manila and provides support to customers, agents, and partners. This role manages both inbound and outbound inquiries using phone, email, chat, and SMS, communicating in both Vietnamese and English. The position ensures each interaction meets company service standards and contributes to customer satisfaction. Key responsibilities Handle customer and agent inquiries across multiple channels, including phone, email, chat, and SMS Communicate fluently in Vietnamese and English Process transactions accurately and resolve issues as they arise Document all interactions and monitor transaction activities using internal systems Maintain compliance with company policies and service standards What sets this role apart This position focuses on supporting a global network, ensuring accurate transaction processing, and helping maintain Viamericas’ reputation for integrity and service. The company values respect, innovation, and meaningful contributions from every team member.

ABOUT US Indie Campers is the leading campervan marketplace dedicated to making road trips accessible to everyone. With a strong emphasis on digital innovation and customer orientation, we have crafted an exceptional booking experience that offers high-quality road trips at competitive prices. To date, we have facilitated over one million nights of rentals through our platform and have welcomed more than 300,000 travelers from 169 different countries. Our extensive offerings include short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase one of our available vehicles. Driven by our technological focus, we present exciting and challenging opportunities that require top-tier talent and motivation. We are expanding our team and invite those who share our vision to join us on this evolving journey. THE ROLE As a Global Support Agent, you will be vital in providing a seamless customer experience before the trip commences, addressing complex customer cases within our global support operations. In this role, you will be regarded as a customer expert, ensuring that rental inquiries, booking changes, documentation requests, and pre-departure concerns are managed efficiently, accurately, and with a strong customer-first approach. This position merges operational excellence, problem-solving, and ownership of intricate cases, directly influencing customer satisfaction and business performance. WHAT WILL YOU WORK ON? Customer Support & Case Management: Manage customer inquiries related to bookings, trip preparations, policies, and services via phone, email, and chat. Offer precise pre-trip guidance, handle booking alterations, add-ons, and unique requests, and assist in complex or sensitive customer situations with professionalism and empathy. Ensure that all interactions are documented in our CRM systems. Operational Excellence: Provide support in accordance with company SOPs, workflows, and quality standards. Meet key performance indicators (KPIs), including response time, resolution time, quality, and customer satisfaction targets. Maintain high accuracy in administrative and operational processes and collaborate with Fleet, Operations, Sales, and On-Trip teams to ensure smooth customer journeys. Identify potential risks or inconsistencies and escalate issues when necessary. Ownership & Accountability: Take charge of complex customer situations, ensuring resolutions are effective and in line with company practices.

ABOUT US At Indie Campers, we are redefining the campervan rental experience with our innovative digital marketplace. Our mission is to make road trips accessible to everyone, providing high-quality adventure opportunities at competitive prices. Over one million nights booked and 300,000 travelers from 169 countries have experienced our exceptional service. We offer a diverse range of road trip options, including short-term RV rentals and long-term campervan subscriptions, alongside opportunities to purchase our vehicles. With a strong technological foundation, we are tackling exciting challenges that require motivated individuals to join us on this journey. THE ROLE As a Travel Support Agent, you will be instrumental in crafting a seamless customer experience prior to their journey. You will support intricate customer inquiries across our global operations. Your expertise will ensure inquiries about rentals, booking modifications, documentation, and pre-departure concerns are handled promptly and accurately, all while maintaining a strong customer-first approach. This role encompasses operational excellence, problem-solving, and ownership of complex cases, contributing significantly to customer satisfaction and business success. WHAT WILL YOU WORK ON? Customer Support & Case Management: Manage customer inquiries related to bookings, trip preparations, policies, and services through various communication channels. Provide precise pre-trip support, handle booking alterations, special requests, and navigate sensitive customer situations with professionalism. Document all interactions within CRM systems. Operational Excellence: Deliver assistance in alignment with company SOPs and quality standards. Achieve KPIs related to response and resolution times, quality metrics, and customer satisfaction targets. Ensure high accuracy in administrative tasks while collaborating with various teams to facilitate smooth customer experiences.

Customer Service Representative - Financial ServicesIndustry: Tax and Financial ServicesAbout Us: At getwingapp, we are dedicated to providing exceptional tax preparation, client onboarding, and comprehensive financial services. Our mission is to enhance client interactions and streamline administrative processes, ensuring a smooth experience for all our customers. We leverage advanced software tools such as Go High Level and Financial Sense to facilitate organized workflows and enhance communication.Objective: We aim to significantly improve the efficiency of our client onboarding process, centralize follow-ups, minimize communication bottlenecks, and professionally address tax-related inquiries.Join our team as a Customer Service Representative!Key Responsibilities:1. Facilitate client onboarding post-sale2. Oversee follow-ups and necessary document collection3. Provide knowledgeable responses to tax-related inquiries4. Collaborate with sales and administrative teams5. Manage incoming calls, redirect inquiries, and arrange meetings6. Maintain communication threads in Go High Level7. Assist with administrative tasks and database management8. Go above and beyond to engage with customers9. Perform ad hoc tasks as requiredRequired Qualifications:• Minimum of 4 years of experience in a Customer Service role, preferably within a B2C or B2B environment• Demonstrated expertise in financial services and tax-related fields• Exceptional English communication skills, both written and verbal (minimum B2 level)• Strong proficiency in phone, email, and instant messaging communication• Excellent organizational and time management abilities• Tech-savvy, familiar with desktop sharing, cloud services, CRM systems, and VoIP• Proficient in using online calendars and scheduling tools (e.g., Google Calendar)• Proactive and detail-oriented with a confident demeanor• Willingness to work night shiftsTechnical Requirements:• USB headset with noise cancellation• Functional webcam• Computer with a minimum 1.8 GHz processor and 4GB RAM• Internet speed: at least 25 Mbps for primary connection and 10 Mbps for backupBenefits:• Comprehensive health insurance (HMO)• Performance-based incentives• Job security and stability• Paid training programs• Inclusive workplace culture

Join New Era Technology, where our commitment to putting people first drives everything we do. With a global workforce of over 3,000 dedicated professionals, we strive to cultivate an inclusive environment where every individual feels valued, empowered, and inspired to achieve their personal and professional goals. Our mission is to provide secure, end-to-end technology solutions that connect people, places, and information seamlessly.At New Era, you will immerse yourself in a collaborative culture that emphasizes your growth and development. Work alongside a team of industry-certified experts, benefit from continuous training opportunities, and enjoy a competitive benefits package. Guided by our core values of prioritizing people, fostering continuous learning, and thriving through collaboration and inclusion, we empower our employees to deliver exceptional service to our clients.If you are ready to make a meaningful impact in a supportive and growth-oriented environment, we invite you to apply today and help us shape the future of work—together.What is the roleThe Service Coordinator plays a vital role in ensuring seamless service delivery across various regions by scheduling and overseeing physical security tasks such as access control and video surveillance support. You will collaborate with internal teams, technicians, vendors, and clients to ensure that technical jobs are scheduled accurately, communicated effectively, and executed efficiently. This position directly influences customer satisfaction and operational success on a global scale.The responsibilities of the Service Coordinator include, but are not limited to:Reviewing service tickets and work orders; assigning field technicians based on their location, skill set, urgency, and availability.Monitoring technician check-in/check-out and validating the successful execution of jobs.Preparing and distributing scopes of work along with site-specific requirements (credentials, access badges, etc.).Maintaining and adjusting field schedules; proactively managing shifting priorities.Acting as the first escalation point for service delays and field issues.Responding promptly and professionally to clients, vendors, and internal stakeholders.Tracking service metrics including SLA compliance, margins, start times, and forecast data.Compiling and delivering KPI and operational reports.

Join Wrist as an IT Service Management Specialist, where you will play a vital role in ensuring the efficient delivery of IT services to our clients. You will be responsible for managing service requests, incidents, and changes while collaborating with cross-functional teams to enhance our service delivery processes.

Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.

About Viamericas Viamericas is a licensed money transmission company focused on serving immigrants worldwide. The company offers international money transfers, bill payments, and check processing through thousands of agent locations in the United States and over 287,885 locations in 95 countries. Viamericas is committed to respect, innovation, integrity, and making a positive impact for its customers. Role Overview The Bilingual Vietnamese Customer Service Representative serves as the primary point of contact for customers, agents, and partners. This position handles inquiries and support requests in both Vietnamese and English, ensuring a smooth and positive experience for every interaction. Main Responsibilities Respond to inbound and outbound customer inquiries by phone, email, chat, and SMS in Vietnamese and English Process transactions accurately and efficiently using company systems Document all customer interactions and monitor transaction activities Resolve issues promptly to maintain high customer satisfaction Promote operational efficiency while following company policies and service standards Location This position is based in Manila, National Capital Region, Philippines.

Join our dynamic team at jobmobz1 as a Customer Service Bookkeeper in a fully remote role. In this position, you will be responsible for managing financial records, ensuring accuracy in bookkeeping, and providing exceptional customer service. Your expertise will play a crucial role in maintaining our financial integrity while assisting clients with their inquiries and needs.

Join our dynamic team as an SEO Specialist for Managed Services! In this role, you will be responsible for optimizing our managed services to enhance online visibility and drive organic traffic. Your expertise in SEO strategies will help us connect with our clients effectively.

Role Overview d2b-1 is hiring a Settlements & Client Services Manager based remotely in Manila, Metro Manila, Philippines. This position oversees client settlement processes and ensures service standards remain high across all client interactions. What You Will Do Coordinate daily settlement activities to ensure smooth and accurate processing. Manage client inquiries, resolving issues and maintaining strong client relationships. Lead and support a team focused on delivering reliable and responsive client service. Identify ways to improve operational workflows and enhance client satisfaction. What We Look For Strong attention to detail and organizational skills. Experience managing settlement processes or client service operations. Ability to guide a team and foster a culture of quality service. Commitment to maintaining reliability and high standards in client interactions.

The RoleJoin the HelloFresh team at Inoza Tower in Bonifacio Global City, where innovation meets technology to create extraordinary experiences. Our collaborative culture fosters continuous learning and excellence, providing you with a chance to contribute to impactful projects while developing your skills in a diverse and supportive environment.As a People Shared Services Associate, you will play a crucial role in ensuring data integrity within our HR systems and managing workforce schedules, thereby supporting our mission to drive business success and improve customer satisfaction.We invite enthusiastic candidates who can bring their unique talents and ideas to our team. If you believe you would thrive in this role, we encourage you to apply, even if you don’t meet every requirement!

About WPP MediaWPP is the premier partner for top global brands, leveraging exceptional talent, trusted insights, and world-class collaborations through our innovative marketing platform, WPP Open. We empower clients to adapt, seize opportunities, and achieve transformative growth.WPP Media serves as WPP's AI-driven media division, integrating media, data, and partnerships to provide personalized creative solutions at scale. With the insights derived from WPP Open and Open Intelligence, our clients have a clear view of the effectiveness of their media investments.For more details, visit wppmedia.com.

About the RoleJoin our vibrant team at HelloFresh in Inoza Tower, BGC, where we prioritize innovation and harness cutting-edge technology to deliver outstanding experiences. Our collaborative culture fosters continuous learning and a dedication to excellence. You'll engage in significant projects, enhance your skills, and advance in a nurturing environment that appreciates diverse perspectives.As a People Shared Services Associate, you will play a crucial role in maintaining employee data, including contract management, benefits administration, and archiving personnel documents in Workday. Your contributions will be vital in driving our business success and improving overall customer satisfaction.We welcome passionate individuals who can contribute their unique skills and creative ideas. If you believe you would thrive in this role, even if you don’t meet every requirement, we encourage you to apply!

About EucalyptusAt Eucalyptus, we are driven by a vision to ensure that good health lasts a lifetime. With over 1 billion individuals living with obesity globally, leading to preventable chronic diseases, our mission is to enhance long-term healthcare.Eucalyptus is the force behind Juniper, a leading weight management program that integrates GLP-1 medication with personalized nutrition, physical activity support, and care from a team of clinicians, including prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that our unique combination of clinical and behavioral strategies allows patients to achieve weight loss during their treatment with Juniper at rates up to four times greater than traditional approaches.Our Growth Journey:Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, raising over $100 million from notable investors including BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients struggling with obesity across five markets.Acknowledged with a selective NICE endorsement to deliver services to the NHS.Customized our offerings for thousands of patients in Germany and Japan.

Emma Sleep is hiring a Bilingual Customer Service Representative with Korean language skills to join the team in Manila. This position centers on supporting Korean-speaking customers and ensuring their questions and concerns are handled promptly. Role overview This role involves assisting customers by answering inquiries, addressing issues, and providing helpful information. The focus is on delivering clear, friendly, and effective service to Korean-speaking clients. What you will do Respond to customer inquiries in Korean Resolve issues and provide solutions efficiently Support customers throughout their experience with Emma Sleep Requirements Fluency in Korean and English Strong communication and problem-solving skills Interest in helping customers and providing quality service

Join HelloFresh as we expand our global operations in 2026! We are on the lookout for enthusiastic and skilled HR and People Talent professionals who are dedicated to providing outstanding HR support in a fast-paced, international environment.We are actively recruiting for multiple positions within our associate-level HR and People teams, offering support across various shifts including early, mid, and night shifts.The ideal candidates will have experience in managing international employee populations and overseeing the full employee lifecycle, particularly in onboarding, employee data management, and coordination of HR processes within shared services or global settings.If you have a proven track record of working with global teams, HR systems, and comprehensive employee lifecycle processes, we invite you to apply and be a part of our growing talent community.

At NICE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be game changers in the industry, and we are committed to excellence in everything we do. If you're a passionate individual looking for a dynamic opportunity to ignite your career, we invite you to join our team.What does the role entail?The Customer Experience Professional Services Engineer is a pivotal customer-facing position responsible for delivering expert solutions and support for NICE's innovative products and services. This role involves the implementation and optimization of AI-driven applications, including chatbots and knowledge assistants, tailored for enterprise contact centers. You will engage directly with clients to understand their needs and provide consultative support to deliver state-of-the-art solutions.Your impact will be significant in the following areas:Technical Implementation:Configure, program, and develop NICE solutions, incorporating AI, NLU, ACD, IVR, ASR, and CRM integrations.Lead the design and development of various AI and bot applications, ensuring they meet client requirements and adhere to industry standards.Optimize and maintain multiple AI bots, including both generative and legacy systems.Implement and enhance AI-driven services, such as knowledge assistant engines and conversational intelligence solutions.Project Management:Collaborate with project managers to design and oversee comprehensive project rollouts.Manage system lifecycle development, including change control processes and risk assessment for enterprise solutions.Facilitate seamless execution of projects through effective inter-departmental coordination and communication.Business Consulting:Offer subject matter expertise on NICE's digital products and AI solutions during client engagements.Conduct thorough business analyses to assess user needs, tailoring solutions and providing industry insights.Champion the integration of AI tools to enhance operational efficiency across various business units.Leadership and Mentorship:Guide and mentor project teams, sharing your expertise while fostering a collaborative atmosphere.Develop comprehensive documentation and processes for new digital products emerging from R&D initiatives.

At NiCE, we embrace challenges without limits, constantly pushing our boundaries. We are ambitious, transformative, and committed to winning. Our standards are set high, and we consistently exceed them. If you share our passion, we present you with an extraordinary opportunity to ignite your career.What does this role entail?As part of our expanding professional services team in Manila, you will become a champion and expert in Proactive AI, providing top-notch implementations, analyses, support, and more to clients globally.Initially collaborating with our teams in the EU and US, you will ensure quality assurance, automation, implementation, and support for both new and existing clients. As Proactive AI extends into the APAC region, our Manila team will spearhead local client implementations, quality assurance, support, and delivery.How will you contribute to our success?Implement MPower Proactive AI Agents under experienced engineers' guidance, from understanding requirements to configuration, testing, and deployment.Deliver quality-driven technical tasks in client engagements focusing on accuracy and satisfaction.Work with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.Analyze client needs and aid in translating business processes into automated solutions.Configure and customize the SaaS platform to align with customer requirements.Assist in documenting solution designs, integrations, and implementation workflows.Troubleshoot, debug, and resolve issues related to implemented solutions.Enhance customer journey optimization using MPower transactional data and basic analytics.Write and maintain SQL queries for effective reporting and data validation.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing, documentation, and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Perform additional duties as assigned to support Professional Services objectives.