Technical Support Representative, Tier 1 - Remote in the Philippines

Join our team at Turnitin LLC as a Technical Support Representative, Tier 1. In this fully remote role, you will provide exceptional customer service to users, assisting them with technical issues related to our innovative educational solutions. You will be the first point of contact for customers, troubleshooting problems and offering effective solutions.

Join our dynamic team as a Technical Support Representative, Tier 2, where you'll collaborate closely with the Tier 1 Support team and serve as a vital link between Support, Development, and Product teams. As part of the Assessment Delivery Operations and Support (ADOS) department, you will play a crucial role in addressing client issues, providing insights, and ensuring product excellence.Your expertise will be instrumental in identifying and documenting bugs for escalation to the Tier 3 team, while also acting as a key point of contact for inquiries from both customers and internal teams. This role offers significant responsibility, positioning you as a technical representative for our products, and empowering you to contribute to the continuous improvement of our support services.Key Responsibilities:Handle live calls, emails, and chats to triage and address escalations from Tier 1.Deliver exceptional technical support to Turnitin customers facing complex issues.Maintain high ticket quality and meet monthly review targets.Proactively assist users of Turnitin products, ensuring optimal performance and customer satisfaction.Become a Subject Matter Expert on Turnitin Assessment Products and services.Participate in Stand-Up meetings, providing valuable feedback from our customer interactions.Identify trends and issues in collaboration with support leadership and Tier 3 teams.Share your expertise through informal training and team meetings.Support the Quality and Knowledge team in developing training materials.Act as a mentor for new Tier 2 team members.Engage in project work during quieter periods to enhance team processes.Prioritize escalated tickets for the Tier 3 team.Facilitate effective communication between Tier 1 and support leadership.Collaborate closely with the Integrations Team.Review common issues monthly to improve user education and reduce ticket volume.

Role Overview Turnitin LLC is looking for a Technical Support Representative, Tier 1, to join the team remotely from the Philippines. This role focuses on supporting customers in Turkish, helping resolve technical questions, and ensuring a positive experience for users. What You Will Do Assist customers in Turkish with product questions and technical issues Troubleshoot problems and guide users toward effective solutions Respond to support requests promptly and professionally Location This position is remote, based in the Philippines.

As a Senior Manager of Technical Support at Turnitin, you will lead multiple teams of Specialists and Team Leads, ensuring exceptional support for our user base while fostering continuous improvement in team performance and capabilities.Key Responsibilities:Oversee a team of specialists and supervise team leads across various Turnitin products.Actively engage in managing responses to service outages and contribute to post-mortem analysis with a focus on customer satisfaction.Identify areas for improvement and potential risks, taking proactive measures to minimize impact on customers and team dynamics.Provide regular performance reporting and metrics to track key performance indicators (KPIs) and share insights with the Support Director.Set clear performance goals for individual team members and the overall team, conducting reviews and offering constructive feedback.Ensure adherence to established processes and procedures within the team.Collaborate with Turnitin leadership to enhance operational efficiency and effectiveness through refined processes and systems.Support user inquiries by engaging in direct client communication through email and other channels.Manage escalations from Product Specialists and coordinate with relevant stakeholders.Partner with the Knowledge and Quality team to equip team members with necessary knowledge and skills.Foster team development through coaching, performance management, and regular one-on-one meetings.Work collaboratively to establish ongoing training and development programs for the support community.Lead and manage internal projects while being a key participant in cross-functional initiatives.Continuously evaluate team performance and seek opportunities for process improvement.Participate in recruitment efforts for your team as needed.Identify and spearhead continuous improvement projects related to team and product support.Understand Turnitin's value proposition and effectively communicate it to ensure your team's readiness to respond to client inquiries.

About DialpadDialpad is a pioneering AI-driven platform for customer communications, reshaping the way businesses engage with their clientele. Our innovative technology is trusted by over 50,000 organizations globally, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, to enhance customer relationships through real-time, AI-generated insights. Visit dialpad.com for further information.Join the Dialpad TeamAt Dialpad, you will become part of a dynamic team united by a common goal: to empower our customers and their employees to achieve remarkable success. Recognizing the importance of every interaction, we are committed to enhancing each communication through a platform that offers real-time insights and automation.We foster an environment of continuous growth where every team member utilizes cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but exceed them. Our ambitious goals require a team operating at peak performance, characterized by traits such as Scrappy, Curious, Optimistic, Persistent, and Empathetic.About the TeamAs a vital part of the Customer Support Team, you will excel in problem-solving within a fast-paced atmosphere, always ready to tackle, troubleshoot, and resolve any technical challenges our customers encounter.The Customer Support team at Dialpad plays a crucial role in assisting customers through various communication channels. This team works in close collaboration with higher-tier Customer Support, Engineering, Customer Success, Product, and Sales teams to enhance the customer experience continuously.Your RoleWe are looking for candidates with a proven track record in delivering exceptional customer service. You will need to possess a deep understanding of our products and services, which requires curiosity and a technical mindset. Additionally, you should demonstrate professionalism in customer interactions and a genuine desire to assist users.

Role overview Turnitin LLC seeks a Platinum Support Specialist to join the team remotely from the Philippines. The position centers on assisting clients with their questions, troubleshooting product issues, and helping users make the most of Turnitin’s offerings. What you will do Reply to customer inquiries with clear, prompt communication Diagnose and resolve technical or product-related concerns Guide users and address their needs to support customer success Keep accurate records of customer interactions and solutions Requirements Strong customer service background Keen attention to detail Solid problem-solving skills Ability to work independently in a remote environment Location This is a fully remote role based in the Philippines, with a focus on the Manila area.

Join UpGuard as a Technical Support Analyst, where you will be an integral part of our customer support team, ensuring our clients receive top-notch assistance with our innovative cybersecurity solutions. In this role, you will troubleshoot technical issues, provide timely resolutions, and help maintain high customer satisfaction through exceptional service.

Please submit your CV in English. Join a leading global SaaS company backed by a $28M Series B investment! Benefit from structured mentorship and continuous upskilling opportunities. Work remotely from Manila, Philippines. Enjoy a competitive compensation package comprising a base salary (±600 EUR) plus a monthly performance bonus of up to 20%, based on productivity and customer satisfaction (CSAT). Working Hours:The working schedule features alternating long and short weeks as follows:Long weeks: Monday, Tuesday, Friday, Saturday, and Sunday, 9 PM - 9:30 AM CET / 4 AM - 4:30 PM PSTShort weeks: Wednesday and Thursday, 9 PM - 9:30 AM CET / 4 AM - 4:30 PM PSTEach month, you will have 2 long weeks and 2 short weeks.The Challenge AheadAs a member of the Level 1 Customer Support team, you will be the go-to person for customers facing challenges. Your role involves diagnosing issues, identifying root causes, and providing clear and confident guidance.We seek individuals who are passionate problem solvers—those who can recognize patterns, dissect issues, and simplify technical concepts.This position is ideal for those who are naturally tech-savvy:Capable of basic computer troubleshootingComfortable navigating system settingsCurious about how things operateWilling to explore logs, connection tests, and edge casesNo prior VOIP experience is necessary; we will provide comprehensive training. What matters most are your logical thinking, curiosity, and problem-solving skills.What You’ll DoDeliver exceptional technical support via chat and emailInvestigate call flows, connectivity issues, audio quality challenges, device setups, and configuration errorsDiagnose VOIP-related concerns (latency, jitter, firewall behaviors, ISP issues, etc.)Analyze logs, replicate issues, and gather data for in-depth analysisManage a high volume of customer interactions with precision and attentionDocument troubleshooting procedures and contribute to our knowledge repositoryRepresent CloudTalk with empathy, clarity, and accountabilityWho We’re Looking For A Logical Thinker: You enjoy solving puzzles and articulating your thought process clearly. Tech-Savvy & Curious: You embrace system settings, connection tests, and exploring feature functionality—engineering skills are not required, but the ability to dig deep is essential. Problem Solver with Ownership: You measure your success by the problems you solve rather than ticket counts. You are proactive, responsible, and aim for accuracy. Strong Communicator: Proficient in English (C1 level); Spanish is a plus. Team Player Who Shares Knowledge: We value collaboration and sharing insights with the team.

At NiCE, we embrace challenges without limits. We are ambitious, innovative, and driven to succeed. With a commitment to excellence, we set the highest standards and strive to exceed them. If you share our passion, we have an exciting career opportunity that will ignite your ambition.What does the role entail?We are in search of a seasoned and strategic Director of Technical Support to spearhead our global, high-performing support team. This role demands a proactive leader who is results-oriented, dedicated to continuous improvement, and an advocate for our customers. You will elevate support quality by utilizing data insights to enhance product offerings, promote proactive support strategies, and encourage collaboration across Engineering, Product, Operations, and Sales. Your leadership will be pivotal in scaling our support operations while ensuring that customers receive exceptional service.As the Director of Technical Support, your key responsibilities include developing and implementing a comprehensive support strategy focused on measurable customer success, operational excellence, and sustainable business growth. You will oversee a diverse regional team dedicated to addressing complex issues and consistently achieving or surpassing service-level agreements (SLAs). Your leadership will foster a culture of accountability, technical expertise, and continuous improvement.The ideal candidate is a transformational leader with extensive technical knowledge, robust program management skills, and excellent communication abilities at the executive level. You excel at turning data into actionable insights, influencing stakeholders effectively, and building teams that consistently achieve remarkable customer outcomes.In this role, you will guide AI-driven operational excellence, ensure high-quality case resolution, and prepare the technical organization for future challenges. Establishing strategic direction, enforcing disciplined execution, and ensuring that managers and engineers are equipped to meet both current and emerging business needs will be your priorities.

To ensure you receive our communications, please whitelist the domains "lever.co" and "hire.lever.co" with your email provider.Disclaimer: This is a general overview of the Sales Development Representative role. Specific tasks and tools will be clarified during the final interview. Ensure you apply for the appropriate position based on your location and qualifications. We value candidates who can excel in this role!Sales Development Representative (Remote)At Wing, we're on an exhilarating journey to transform the future of work for companies globally! Our goal is to be the premier destination for organizations seeking to build exceptional teams and automate their operations seamlessly.We are currently seeking a Sales Development Representative to join our team immediately!Key Responsibilities:1. Reach out to potential and existing clients through diverse channels to develop a robust lead pipeline.2. Foster relationships with prospects to assess how our products/services align with their needs.3. Arrange and conduct sales demonstrations and meetings.4. Organize and manage a Customer Relationship Management (CRM) system or contact list.5. Collaborate with internal teams to synchronize lead generation with the overall sales strategy.6. Set and track sales objectives to drive revenue growth and report on sales team performance.7. Design, distribute, and analyze customer surveys, compiling feedback into reports.8. Perform general administrative duties.9. Address customer inquiries and complaints as the initial point of contact.10. Execute ad hoc responsibilities as needed.Qualifications:• Holder of a Bachelor’s degree or completed relevant certificate course.• At least 1 year of sales experience with a proven track record of meeting or exceeding sales targets and effectively managing customer relationships.• Exceptional English communication skills, both written and verbal (minimum C1 level).• Proficient in phone, email, and instant messaging communication.• Strong organizational and time management capabilities.• Excellent interpersonal skills.• Tech-savvy and familiar with contemporary technologies, including desktop sharing, cloud services, CRM systems, and VoIP.• Experience with word processing and spreadsheet software (e.g., MS Office).• Knowledgeable in utilizing online calendars and scheduling tools (e.g., Google Calendar).• Proactive, confident, and detail-oriented.• Willingness to work during graveyard shifts.

Position: Credit AnalystSalary Range: Php 100,000/month (Final salary will be determined by the client based on the candidate’s qualifications and experience.)Working Hours: Following Australian business hoursWork Setup: Fully Remote under an Independent Contractor AgreementHolidays: To Be DeterminedRecruitment Process: May include multiple client interviews and an assessment.Company Overviewd2b-1 is a reputable financial services and mortgage broking company that specializes in providing personalized lending solutions for individuals and investors. Our organization collaborates with a diverse panel of lenders to deliver competitive loan options while ensuring compliance, accuracy, and a strong focus on customer service.Role SummaryThe Credit Analyst will evaluate client financial profiles, determine borrowing capacities, and verify that loan applications comply with lender policies and regulatory standards. This role entails close collaboration with brokers and lenders to structure applications, manage credit risk, and facilitate successful loan outcomes.Key ResponsibilitiesAnalyze client financial data including income, expenses, liabilities, and assets.Assess borrowing capacity and identify appropriate loan products from various lenders.Prepare, structure, and review loan applications before submission.Recognize credit risks and provide solutions to mitigate them.Collaborate with stakeholders to ensure effective loan processing.

Are you passionate about providing excellent customer service? Join Workstream as a Customer Support Associate and be part of our mission-driven team! We are building an all-in-one HR, payroll, and hiring platform specifically designed for the hourly workforce, which constitutes 80% of the global workforce. Our goal is to empower businesses and their employees with the best technological solutions available.At Workstream, you'll have the opportunity to support renowned brands such as Burger King, KFC, and IHOP. As a rapidly growing Series B company backed by prestigious investors, we are expanding our product offerings to better serve our clients. Come and contribute to our vision!

Position: Recruitment ConsultantSalary: Up to Php 65,000Working Hours: Monday to Friday, 6:30 AM - 3:30 PM Philippine Standard TimeWork Setup: 100% RemoteHolidays: Australian Public HolidaysCompany Overviewd2b-1 is a dedicated professional services firm committed to matching top-tier talent with our strategic partners. We excel in the recruitment and project management sectors, fostering long-lasting client relationships through innovative and data-driven hiring methodologies.Role OverviewAs a Recruitment Consultant, you will oversee the complete hiring lifecycle, from sourcing to placement and client liaison. We are seeking a motivated professional who thrives under pressure and can achieve monthly placement targets while nurturing a strong pipeline of qualified candidates.Key ResponsibilitiesA - Sourcing and InterviewingIdentify and attract candidates through various sourcing methods (e.g., LinkedIn, job boards) to build a strong candidate pipeline.Screen candidates by reviewing resumes and conducting phone interviews to evaluate their qualifications, skills, and suitability for our clients.Perform internal assessments, including grammar checks and initial interviews.Prepare candidate profiles and documentation for client submissions while managing the interview and selection process efficiently.B - Project ManagementDefine and document job descriptions and specifications.Create and maintain detailed project documentation.Monitor project progress post-launch and ensure timely completion.Coordinate with Recruitment Managers for updates and status reports.C - Candidate ManagementMaintain regular communication with candidates to keep them informed about job postings and interview results.D - Client ManagementEngage with clients to understand their hiring needs and organizational goals.Establish strong relationships with clients and present shortlisted candidates.Coordinate interviews and provide updates to clients regarding candidate status.

About the Role d2b-1 is looking for a Remote Loan Processor with a focus on mortgage and lending. This position is based remotely in Manila, Metro Manila, Philippines. What You Will Do Process loan applications from start to finish Verify borrower information for accuracy and completeness Ensure all steps meet lending regulations and compliance standards Support a smooth experience for clients through careful attention to detail and responsive service What Matters Here Strong attention to detail Commitment to delivering reliable customer service Understanding of mortgage and lending processes Ability to work independently in a remote setting

InMobi Advertising is a pioneering global technology powerhouse, empowering marketers to seize critical moments. Our cutting-edge advertising platform engages over 2 billion users across more than 150 countries, transforming real-time context into meaningful business outcomes while adhering to privacy-centric principles. Trusted by over 30,000 brands and premier publishers, InMobi represents the intersection of intelligence, creativity, and transparency. By integrating lock screens, applications, smart TVs, and the open web with AI and machine learning, we offer unparalleled engagement, tailored personalization, and quantifiable impact.With Glance AI, we are revolutionizing AI Commerce and redefining the e-commerce landscape through inspiration-driven discovery and shopping experiences. Seamlessly embedded into everyday consumer technology, Glance AI turns every screen into a portal for instant, personalized, and delightful discoveries. Covering diverse sectors such as fashion, beauty, travel, accessories, home décor, and pets, Glance AI curates highly personalized shopping journeys. Leveraging extensive first-party data and unmatched consumer outreach, it capitalizes on InMobi’s global insights and targeting capabilities to craft high-impact, performance-oriented shopping experiences for brands around the globe.Recognized as a Great Place to Work and lauded by MIT Technology Review, Fast Company’s Top 10 Innovators, and others, InMobi is a workplace where innovative ideas create a significant global impact. Supported by investors like SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has a presence in cities such as San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, and Bengaluru.At InMobi Advertising, you will have the chance to influence how billions of users engage with content, commerce, and brands across the globe. To learn more, visit www.inmobi.com.

d2b-1 is seeking a Senior Estimator to work remotely from Manila or elsewhere in Metro Manila. This position centers on evaluating project costs and preparing detailed estimates for a range of projects. Role overview The Senior Estimator provides essential support to project management teams by delivering accurate and timely cost estimates. This work helps ensure the financial feasibility of each project and supports informed decision-making throughout the project lifecycle. What you will do Assess project requirements and analyze data to determine costs Prepare and review estimates for multiple projects Collaborate with project management teams to support planning and execution Requirements Strong analytical skills and experience in estimating project costs Industry knowledge relevant to construction or related fields Ability to deliver accurate estimates within set deadlines

About InMobi Advertising InMobi Advertising is a global technology company in the advertising sector. The platform reaches over 2 billion users in more than 150 countries, helping brands achieve measurable business results while maintaining a privacy-first approach. Over 30,000 brands and leading publishers use InMobi for its combination of intelligence, creativity, and accountability. The company applies AI and machine learning across multiple platforms, including lock screens, apps, TVs, and the open web, to deliver personalized experiences and precise targeting. Glance AI and AI Commerce Glance AI, an initiative from InMobi, focuses on transforming e-commerce through inspiration-driven discovery and seamless shopping. Glance AI integrates with everyday consumer technology, turning screens into personalized shopping gateways. It covers categories such as fashion, beauty, travel, and home décor, curating shopping experiences based on first-party data and global consumer insights. Recognition and Global Presence InMobi is recognized as a Great Place to Work and has received accolades from MIT Technology Review and Fast Company’s Top 10 Innovators. Investors include SoftBank and Kleiner Perkins. The company has offices in San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, and Bengaluru. Impact at Scale Working at InMobi Advertising offers the opportunity to shape how billions of users engage with content, commerce, and brands worldwide. Learn more at www.inmobi.com.

Role Overview d2b-1 is seeking a Credit Analyst to join its remote team supporting an Australian mortgage brokerage. This full-time position is based in Manila, working Australian business hours and observing Australian holidays. The brokerage operates across Queensland and Victoria, with over two decades of experience in residential and investment lending, refinancing, and first-homebuyer support. What You Will Do Assess client financial documents, including payslips, income breakdowns, and employment types. Calculate base salary, overtime, and variable income with accuracy. Interpret and apply lender policies to determine borrowing capacity and recommend suitable loan products. Use multiple lender servicing calculators to compare scenarios. Employ Quickli for borrowing capacity assessments. Align client financial data with appropriate lending options to support successful settlements. Lender Policy and Niche Expertise Develop and maintain deep knowledge of various lender credit policies and niche offerings. Identify the most suitable lenders for each scenario, considering policy strengths and risk profiles. Apply lender-specific rules, such as: How overtime is treated (full vs. shaded) Self-employed documentation requirements (1-year vs. 2-year financials) Differences in income verification standards Recognize and utilize lender niches, for example: ANZ: Allows 1-year self-employed financials in certain cases Macquarie Bank: Accepts no financials/accountant letters when company income is excluded Stay current with lender policy changes and proactively apply updates to client scenarios. Use policy expertise to structure deals for approval, not just assessment. Compensation and Details Salary: PHP 80,000 - 115,000 per month Location: Remote (Manila, Metro Manila, Philippines) Schedule: Full-time, aligned with Australian business hours Holidays: Australian public holidays observed

AvePoint is looking for a Technical Support Analyst based in Manila. This position centers on helping customers address technical issues with AvePoint’s products and services. Role overview The Technical Support Analyst works directly with customers to troubleshoot and resolve product-related problems. Typical tasks include diagnosing technical issues, explaining solutions clearly, and guiding users through problem-solving steps. The goal is to ensure customers can use AvePoint’s solutions effectively and confidently. What you will do Respond to customer inquiries and technical issues related to AvePoint products Troubleshoot problems and identify root causes Communicate solutions in a clear and helpful manner Support customers in optimizing their experience with AvePoint’s platform Location This role is based in Manila, Philippines.

About the Role d2b-1 is seeking a Credit Analyst to help evaluate creditworthiness and assist with financial decision-making. This position is fully remote, open to candidates based in Manila, Metro Manila, Philippines. What You Will Do Assess credit applications and analyze financial information Support the team in making informed financial decisions Collaborate with colleagues across the organization Work Location This is a remote role. Work from anywhere within the Manila area while staying connected with the team online.