Customer Support Advisor

iliad-free seeks a Customer Support Advisor to join the team in Marseille. This position acts as the first point of contact for users, helping them navigate questions and resolve issues so they can use iliad-free’s services smoothly. Key responsibilities Answer customer questions by phone, email, or chat Troubleshoot and resolve account, billing, or technica…

Join our dynamic team at epiktet as a Customer Service Advisor (H/F) in the vibrant city of Marseille. In this full-time role, you will be at the forefront of our customer engagement efforts, ensuring that our clients receive the highest level of service. Your expertise will contribute to building lasting relationships and enhancing the overall customer experience.

As a key member of the Customer Support department, you will lead a dedicated team responsible for managing customer incidents and overseeing both client and internal infrastructures.Your role will be pivotal in enhancing the quality of technical support and fostering strong client relationships.In your capacity as Team Leader, you will oversee the end-to-end incident management process, ensuring timely resolutions while adhering to the agreed-upon service availability commitments to our clients.You will ensure that the services your team supports are compliant with technical, commercial, and deliverables standards.Your responsibilities will encompass two primary dimensions:Managerial Responsibilities:Organize, direct, and supervise team activities.Conduct individual performance reviews.Facilitate skill enhancement and development plans for team members (participate in or validate training plans).Contribute to improving our clients’ satisfaction levels.Involve yourself in the recruitment and onboarding of new team members.Maintain service quality in line with contractual commitments of Free Pro.Identify improvement areas within your scope and implement corrective actions.Operational Responsibilities:Monitor ticketing systems.Manage escalations effectively.Maintain comprehensive documentation.Coordinate scheduled interventions (notifications, resources, and planning).Provide insights regarding risk analysis and proposed solutions.Deliver weekly reports on significant developments (progress, alerts, etc.).Participate in scheduled coordination meetings with cross-functional teams.Engage in regular communication with Business Unit and IT teams.

Join our dynamic team at iliad-free as a Boutique Advisor in the vibrant Marseille Bonneveine area! In this role, you will be the face of our brand, providing exceptional customer service and assisting clients with their inquiries. Your passion for technology and communication will help us build lasting relationships with our customers.

The AJM Service (Accompagnement Jeunes Majeurs) in Marseille, with a capacity of 75 placements, supports young individuals transitioning from MECS, primarily unaccompanied minors (MNA), who are still under the protection of Child Welfare. The program encompasses two main components: providing accommodation in a studio and offering guidance through a multidisciplinary team of 9 professionals (social workers, lawyers, career advisors, and house managers). Key focus areas include promoting autonomy, stabilizing professional integration, teaching administrative processes, budget management, and housing search.Responsibilities:Assess the social circumstances of beneficiaries.Facilitate access to rights.Assist in budget management.Provide enhanced support to young mothers and their children.Identify housing solutions and provide support during the transition out of the system.Collaborate on institutional interviews related to the youth (pre-admission, admission, personalized projects).Encourage connections with common law networks and/or partners and follow up as necessary.Methods of intervention: on-site interviews, home visits, external support, and group facilitation.Contract Details:Permanent full-time contract.Working hours: 9:00 AM - 5:00 PM or 1:00 PM - 8:00 PM.Salary according to Convention 66, diploma, and experience.CSE social benefits: cinema tickets, holiday vouchers, Christmas vouchers, cultural vouchers, etc.

Join alan as a Product Manager specializing in AI Customer Support, where you will be at the forefront of revolutionizing the customer experience through cutting-edge technology. You will lead cross-functional teams, develop product roadmaps, and ensure the successful launch of innovative solutions that enhance customer interactions.

Join the Rituals team as a Sales Advisor at our newest location in Marseille Saint-Ferréol! In this role, you will be the face of our brand, delivering outstanding customer service and sharing our exquisite range of products. You'll be responsible for creating memorable shopping experiences that inspire customers to explore and embrace our philosophy of slowing down and enjoying life's little pleasures.We are looking for passionate individuals who thrive in a dynamic retail environment and are eager to contribute to a team dedicated to excellence. You will engage with customers, provide expert product knowledge, and exceed sales targets while embodying the Rituals spirit.

Join Sixt, a global leader in the mobility sector, as a Commercial Advisor (F/H/X) at our Marseille Aéroport location. This is a 4-month fixed-term contract where you will play a vital role in delivering exceptional customer service and promoting our extensive range of premium rental vehicles. Your proactive approach and strong communication skills will help you connect with clients, understand their needs, and provide tailored solutions that enhance their travel experience.

Join Casavo as a Real Estate Advisor in Marseille, where you will play a crucial role in helping clients navigate the real estate market. You will leverage your expertise to provide valuable insights and assist clients in making informed decisions while ensuring a seamless buying or selling experience.Your responsibilities will include conducting property evaluations, engaging with clients to understand their needs, and utilizing market data to offer tailored solutions.

Role Overview iliad-free is looking for a Systems Support Engineer in Marseille. This role focuses on maintaining the health and reliability of our systems and infrastructure. The position calls for a detail-oriented professional ready to solve technical problems and keep operations running smoothly. What You Will Do Troubleshoot and diagnose system issues as they arise Resolve technical problems to restore and maintain service Monitor system performance and reliability Location This position is based in Marseille.

About the Role SMCP is hiring a Sales Advisor for its Terrasses du Port location in Marseille. This position focuses on supporting customers throughout their shopping experience, helping them select products, and contributing to store sales goals. What You Will Do Welcome and assist customers on the sales floor Offer product recommendations based on client needs Work with the team to achieve sales targets Maintain a positive and collaborative work atmosphere Who We’re Looking For Enjoys working with people and providing attentive service Comfortable in a busy retail setting Values teamwork and open communication

Join us in crafting the narrative of Sézane, the pioneering French fashion brand that emerged online. Our journey, spanning over two decades, is founded on principles of sensibility, quality, and creativity.At Sézane, we are committed to doing things differently—prioritizing humanity, taking action, and trusting in our convictions to reshape traditional ideas.This is about exploring both the essence and presentation of life, weaving together our stories with yours and those of everyone who contributes to our mission.We are currently on the lookout for creative, structured, and agile individuals who are passionate about continuous improvement. If you are an autonomous talent who respects others and believes that no goal is unattainable with the right effort, we would love to hear from you.We are seeking a Sales Advisor Intern to join our retail team in Marseille for the month of May 2026. This position is based in Marseille (13).Your main responsibilities will include:Delivering a Unique Customer Experience:Prioritize customer needs to ensure optimal service;Embody the spirit and style of Sézane through impeccable presentation;Welcome customers with generosity and empathy to provide the best experience possible;Understand and consider each customer's personality to identify their desires;Introduce customers to the brand and our various products;Act as an ambassador for the brand's omnichannel approach (in-store and online);Exhibit curiosity and develop an in-depth knowledge of the brand and products;Propose specific actions to make the customer experience memorable and unique;Address customer complaints and concerns to ensure satisfaction and loyalty;Familiarity with our CSR policy to effectively respond to customer inquiries.Maintaining Brand Image:Understand the fundamental merchandising principles of Sézane;Ensure proper product labeling on the sales floor;Participate in merchandising setup and monitor its execution;Provide customers with an inspiring and exciting shopping experience;Maintain high commercial standards in the store;Have a strong sense of fashion to contribute innovative ideas.Team Spirit:Be a team player and participate in all additional tasks;Contribute positively to the work environment.

Join our dynamic team at iliad-free as a Support Technician specializing in Systems and Networks. We are looking for passionate individuals who thrive in a fast-paced environment and are eager to provide exceptional technical support to our clients.

Rituals Cosmetics seeks a Sales Advisor for a full-time position (35 hours per week) at the Marseille La Valentine store. This role centers on delivering thoughtful customer service and sharing expertise on Rituals' range of beauty and wellness products. Sales Advisors play a key part in creating a welcoming atmosphere and building positive relationships with customers. Main responsibilities Greet and engage shoppers, taking time to understand their preferences and needs Recommend products tailored to each customer, and demonstrate items when appropriate Maintain a clean, organized, and inviting retail space Contribute to sales targets and support the team’s collective goals What Rituals values Enthusiasm and a genuine, customer-focused approach are important in this role. Those who enjoy helping others and want to work for a brand centered on well-being are encouraged to apply.

About the Role Rituals Cosmetics is hiring a part-time Sales Advisor for the Marseille La Valentine store. This permanent position focuses on building strong connections with customers and guiding them through our product range. The goal: ensure every visitor leaves with a positive impression and a product that suits their needs. What You Will Do Welcome customers and answer questions about Rituals products Offer advice and recommendations tailored to each client Support the team in maintaining a tidy, inviting store Help create a memorable shopping experience for every visitor What We Look For Enjoy working with people in a retail setting Strong communication and listening skills Interest in cosmetics, wellness, or lifestyle products Commitment to excellent customer service Location Marseille La Valentine Position Type Part-time, permanent

Join Mistral as a Technical Support Engineer specializing in use cases. Our team is dedicated to providing exceptional support and solutions to our clients. In this role, you will troubleshoot technical issues, guide users through product functionalities, and ensure optimal performance of our offerings.

Maje is on the lookout for fresh talent!We are seeking a Sales Advisor F/H for a permanent contract (35 hours/week) to join our corner at Printemps Marseille la Valentine. What we offer:Your daily tasks at Maje will include welcoming customers, providing personalized and emotional sales experiences, building customer loyalty, developing the boutique's client portfolio, managing the cash register and stock, as well as merchandising... Working at Maison Maje means:Starting your journey with tailored onboarding,Contributing to the radiance of our Maison's image and the pleasure of our clients,Working alongside passionate, caring, and dynamic teams,Engaging in ambitious projects at a Maison focused on the future, innovation, and sustainability,Having career opportunities within Maison Maje and the SMCP Group. The benefits of working at Maison Maje include:A monthly bonus system,An annual profit-sharing bonus,Discounts within the SMCP Group for your purchases,Numerous staff sales events,A Company Committee. The recruitment process:A phone interview with a Boutique Manager or Regional DirectorAn in-person interview with a Boutique Manager or Regional DirectorA response regarding your application

Internship Overview lecollectionist is seeking a Commercial Advisor Intern for luxury villa and chalet rentals in Marseille, starting September 2026. This internship offers hands-on experience in the high-end property rental market. Work closely with clients and the sales team to help deliver a smooth, memorable rental process. Main Responsibilities Assist the sales team with managing client inquiries and coordinating bookings. Research the market to spot new luxury rental opportunities. Help prepare property descriptions and contribute to marketing materials. Interact with clients to understand their needs and preferences, aiming for a tailored experience. Who We’re Looking For Curious and motivated individuals interested in luxury real estate will thrive here. If you want to learn, grow, and contribute to a team focused on high-quality service, this internship could be a strong fit.

About the Role RTE1 is looking for an Alternance - Support to Purchases (F/M) to join the team in Marseille. This position supports a range of purchasing activities and offers practical experience in procurement and supplier coordination. What You Will Do Assist with day-to-day purchasing tasks Help manage supplier relationships and documentation Contribute to the smooth operation of procurement processes Location This role is based in Marseille.

Role overview Indie Campers is seeking a Part-Time Support & Cleaning Specialist in Marseille, Bouches-du-Rhône, France. This role centers on maintaining clean and orderly facilities, helping to create a welcoming atmosphere for guests. The position supports Indie Campers’ mission to offer memorable travel experiences. Main responsibilities Perform cleaning tasks throughout the facility to ensure all areas meet cleanliness standards Assist with routine maintenance tasks as required Support daily operations, contributing to a smooth and pleasant experience for guests What we look for Keen attention to detail when cleaning and organizing spaces Reliable approach and commitment to upholding high standards Willingness to help create a positive experience for guests This part-time position is well suited to those who enjoy working in a lively setting and want to play a part in supporting travelers on their journeys.