Client Delivery Lead

Join us in leveraging technology to create a significant positive impact on the environment!Kraken is at the forefront of pioneering global advancements in the energy sector.As a forward-thinking technology firm, we are dedicated to developing a smart and sustainable energy ecosystem. Our innovative solutions enhance renewable generation, create a more sophi…

Join us in leveraging technology to create a substantial positive impact on the planet!Kraken drives some of the most groundbreaking advancements in the global energy sector.As a forward-thinking technology company, we are dedicated to constructing an intelligent and sustainable energy ecosystem. Our efforts include optimizing renewable energy production, enhancing grid intelligence, and empowering utility companies to deliver exceptional customer service. Our innovative operating system is revolutionizing the energy industry worldwide, ensuring benefits for all.Now is a thrilling time in the energy landscape. Be part of a mission to create a better, more sustainable future!Kraken CustomerOur mission: to build an AI-powered, cutting-edge platform for energy management. We aim to optimize resources and deliver outstanding customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-enhanced communication tools. Kraken is at the forefront of the next wave of innovation in the energy sector.Our vision: The future of energy will not resemble what we know today. We must not only envision this future but actively construct it—starting now.Kraken's mission is to assist energy utilities in transforming their operations, improving the lives of 1 billion people by fast-tracking the energy transition. We recognize that outdated technology has hindered the industry for too long, and at Kraken, we are committed to changing that.With successful collaborations with companies like E.ON Next, EDF, Origin, Octopus Energy, and Tokyo Gas, we serve over 60 million utility customers globally. We are expanding our offerings to support businesses in the water and telecommunications sectors, setting us on a path to achieve our goal of positively impacting 1 billion lives within the next decade.To reach our ambitious targets, we are expanding our team and seeking Senior Client Delivery Leads. These roles will collaborate closely with other members of the client delivery team to support our clients in the APAC region and global product initiatives.Become part of a team that's redefining the energy landscape. At Kraken, we are not just changing how energy companies operate; we are actively addressing the climate crisis. Our decisions are driven by simplicity, customer benefit, and efficiency.

Join us at Kraken, where we leverage cutting-edge technology to create a transformative impact on the energy sector! As a Client Delivery Lead, you will play a crucial role in enhancing customer experiences within the Australian energy distribution industry. Your expertise in collaborating with technical stakeholders—including developers, QA professionals, and solution architects—will ensure the successful delivery of innovative energy management solutions. You will be part of a dynamic team that prioritizes customer satisfaction and environmental sustainability, driving forward our mission to revolutionize the energy landscape.

Are you a Service Delivery leader who truly makes an impact?We seek an individual who remains composed during escalations, possesses commercial savvy without being unapproachable, and operates effectively without the rigidity that comes with traditional roles. You can seamlessly engage both a CIO and a Level 1 technician in a single conversation, leaving both feeling valued and understood.We are on the lookout for a high-achieving Service Delivery Lead to oversee one of our national teams (approximately 12 to 15 talented individuals), primarily working with our Philippines-based team. You will be the pulse of operations for a portfolio of clients, focusing mainly on support but also diving into other business areas as opportunities arise.If you thrive in a culture of accountability and autonomy, where micromanagement is a thing of the past, then we encourage you to read further.About First FocusAs Australia’s leading mid-market Managed Service Provider, recognized by Cloudtango for eight consecutive years, we pride ourselves on our growth and stability.With a team of over 360 professionals across Australia, New Zealand, and the Philippines, our expansion is steady, sustainable, and free from unnecessary drama.We foster an environment that is informed, aligned, supportive, and rewarding of exceptional performance. Our operational philosophy is not just a slogan; it’s how we conduct our business.Learn more about our operational approach here:https://www.firstfocus.com.au/about-us/What Sets This Role ApartLead a genuine cross-border team, not just gain exposureInfluence engineers and support technicians while working with actual SMB and mid-sized clientsEnjoy the trust to manage your portfolio without micromanagement or unnecessary reportingPlay a key role in integrating AI and automation into service delivery in practical, results-oriented waysThis role embodies the principles of Win Together and Be the Solution. We tackle challenges head-on rather than passing them along.Key ResponsibilitiesLead a team of 12 to 15 support professionals (mostly based in the Philippines) while driving their performance, alignment, and growthTake responsibility for SLAs, client satisfaction, escalations, and overall operational excellenceAct as the main operational escalation point for clients and collaborate closely with Dispatch, Projects, Engineering, and Client ServicesFoster continuous improvement by leveraging AI and automation to resolve recurring issues and enhance efficiency and qualityEnsure that support agreements are met, evaluated, and continually optimizedYes, meetings will take place, but they will be purposeful.

Role overview KPMG Australia seeks a Salesforce Delivery Lead based in Melbourne. The role centers on leading teams through Salesforce solution implementations, making sure each project aligns with client objectives and delivers value. What you will do Guide and manage teams responsible for delivering Salesforce projects Collaborate directly with clients to understand their business requirements Align project goals with what clients expect and need Oversee the delivery process to help achieve strong project outcomes Team context This position sits within KPMG’s technology practice. The team focuses on delivering Salesforce solutions that help clients grow and transform their businesses.

Who is Quantium?Quantium stands at the forefront of data science and artificial intelligence, established in Australia since 2002. With a global presence of over 1,200 experts in 14 locations, we integrate cutting-edge product and consulting services to empower businesses in harnessing the full potential of their data and analytics. Our partnerships with some of the largest corporations worldwide drive our mission to create a smarter, more efficient world.At Quantium, we are fully committed to becoming an AI-native organization, leveraging 23 years of industry expertise, proprietary data collaborations, and leading AI adoption rates (with 90% weekly active usage).As a Lead Consultant in AI Client Solutions, you will spearhead the development and delivery of transformative AI solutions while enhancing our business development capabilities. This role uniquely combines hands-on leadership in project delivery with expanding commercial responsibilities, allowing you to lead complex client engagements and cultivate trusted relationships with senior stakeholders.Your mission will include driving the complete delivery of AI solution engagements, collaborating closely with client teams to tackle their most pressing business challenges. Exceptional technical knowledge, outstanding client management skills, and the ability to lead cross-functional teams are essential, alongside a proactive approach to new business development activities. Additionally, as a Lead, you will mentor and guide junior team members, fostering their professional growth.

Join our dynamic team at Monks as a Client Partner. In this pivotal role, you will build and maintain strong relationships with our clients, ensuring their needs are met and expectations exceeded. Your ability to communicate effectively and work collaboratively will be key to driving client satisfaction and retention.

Proxymity connects global publicly listed companies with their shareholders, making investor communications more efficient. The platform delivers real-time, transparent information to support Proxy Voting and Asset Servicing. Staying current with regulatory changes is central to the service. Supported by major players in the financial sector, Proxymity continues to expand and address complex needs across the investor landscape. Role overview The Client Service Associate joins the Melbourne team, focusing on high-quality support for a growing group of clients and partners. As Proxymity grows, this role may expand to include new projects and additional responsibilities. What you will do Act as the primary contact for clients and internal teams. Handle client inquiries, ensuring responses meet established service level agreements (SLAs). Develop and sustain strong relationships with clients and stakeholders to build trust and cooperation. Review recurring questions to find root causes and recommend effective solutions. Organize and monitor current and upcoming workloads. Prioritize daily tasks with attention to client needs. Collaborate with global operations and other internal teams. Evaluate current processes and suggest improvements where appropriate. Identify ways to enhance both processes and the platform. Take part in improvement initiatives and operational testing to support change. Location This role is based in Melbourne, Victoria, Australia.

About WPPWPP is the world’s leading growth partner for premier brands, integrating cutting-edge media intelligence, data solutions, world-class creativity, and transformative enterprise solutions—all powered by exceptional talent. Our innovative marketing platform, WPP Open, empowers clients to navigate change, seize opportunities, and achieve remarkable growth. For more details, visit WPP.com.About WPP MediaWPP Media stands at the forefront of media investment, managing over $63 billion annually through renowned brands including Mindshare, Wavemaker, and EssenceMediacom. Our agencies are pivotal in shaping the future of media strategy and innovation.Driven by our vision of Limitless Opportunity, we strive to create boundless experiences for our employees, enhance outcomes for our clients, and foster sustainable relationships with our partners.

Role Overview Capital is seeking a Client Services Associate in Melbourne, Victoria. This role focuses on supporting clients by answering questions, sharing product details, and guiding them through their experience with the company. What You Will Do Respond to client inquiries promptly and clearly Provide accurate information about Capital’s products Help ensure each client’s experience is smooth from start to finish What We’re Looking For Strong communication skills A proactive approach to solving problems Interest in supporting and assisting others

Role Overview AECOM is hiring a Platinum Client Account Manager in Melbourne. This position focuses on managing and strengthening relationships with the company’s highest-value clients. The role centers on ensuring service delivery meets client expectations and aligns with their strategic goals. What You Will Do Develop strategies tailored to each platinum client account Conduct regular performance reviews to track progress and address concerns Identify new opportunities for account growth and added value Work closely with teams across the business to deliver solutions that support client objectives Collaboration This role partners with colleagues from different departments to ensure clients receive thoughtful, effective solutions and consistent service.

About Entain Australia & New Zealand Entain Australia & New Zealand operates some of the region’s most recognized sports and racing brands, including Ladbrokes, Neds, TAB, and Betcha. With a global presence in more than 40 countries and nearly 30,000 employees, Entain delivers experiences that connect millions of fans with the sports and entertainment they love. Role Overview: VIP Client Account Manager The VIP Client Account Manager plays a central role in strengthening relationships with premium clients in the sports wagering space. This position focuses on retention, personalized service, and ensuring clients feel valued. The role is based in Melbourne, Victoria. What You Will Do Serve as the main point of contact for a portfolio of premium clients, maintaining regular and proactive communication. Use player profiling data to design targeted promotions, manage exclusive events, and tailor communications for high-value customers. Deliver attentive, responsive support, always prioritizing client needs and satisfaction. Represent Entain at sporting and racing events each month, engaging directly with clients and building lasting connections. Monitor and uphold Safer Gambling (SG) and Anti-Money Laundering (AML) standards for VIP clients, supporting responsible gambling practices. Identify opportunities to foster loyalty among high-value clients, and provide management with progress updates and strategic insights. Who Thrives Here This role suits those who enjoy a quick-moving environment and understand the nuances of customer engagement in sports betting. A genuine interest in sports wagering and a talent for relationship management are essential.

The Client Services Partner (CSP) role is an integral position within the IFS Global Services Presales team. The CSP acts as a pivotal liaison between our sales team and our clients, assisting in the packaging, positioning, and integration of our services to meet specific opportunities. Our extensive services portfolio encompasses customer success, implementation, consulting delivery, cloud managed services, and ongoing support & maintenance. While the sales lead maintains the overall customer relationship and commercial accountability, the CSP offers essential presales guidance and strategic advice.In collaboration with sales and delivery teams, the CSP defines and shapes desired customer outcomes, designing actionable offerings that deliver value throughout the customer lifecycle. This role is crucial in influencing how our service offerings are presented and sold to clients. It demands exceptional communication skills and the ability to effectively influence internal stakeholders. CSPs operate within a regional framework, focusing on a designated geographic area.The CSP remains actively involved throughout the sales cycle, from initial opportunity shaping to deal closure, consistently partnering with the sales team. Key responsibilities include facilitating customer requirement discovery workshops, aligning service pitches with customer objectives, qualifying deals, and formulating the services sales strategy.The CSP is responsible for ensuring that IFS proposals adhere to best practices and standards, mitigating risk for both the client and IFS. While collaboration with numerous contributors is vital, the CSP leads the development of service content for bids, including essential documentation, contracts, and Statements of Work (SOWs).

BlueRock, based in Melbourne, is a B-Corp certified firm recognized as a Great Place to Work. The company values camaraderie, personal growth, and meaningful work, aiming to create a workplace where people enjoy their roles and feel inspired by their colleagues. Recognition and Culture B Corp Certification Certified Great Place to Work 2025 Ranked #24 in the Australian Financial Review Top 100 Accounting Firms 2024 Recent team feedback highlights that: 88% feel they have significant responsibility 87% feel comfortable being themselves 83% find it easy to communicate with management Role overview The Client Service Administrator supports the Specialist Advisory Team, with a focus on SMSF administration. This role is well suited to someone who enjoys hands-on work, manages tasks independently, and solves problems without needing close supervision. Daily responsibilities include frequent client communication by phone. Professionalism, approachability, and prompt responses are important. Attention to detail and a strong commitment to client service are essential for success in this position. The Accounting Team BlueRock Accounting is the largest team within the company and plays a central role in the broader entrepreneurial community. The team works closely with business owners, providing advisory solutions and tax accounting services. Embracing innovation and automation allows the team to focus on solving client problems rather than repetitive tasks.

Role overview Delivery Drivers at Domino's Pizza, Inc. in Melbourne bring pizzas and other menu items directly to customers. This job is a good fit for people who enjoy driving and meeting a wide range of customers throughout the day. Drivers are responsible for prompt, courteous service that reflects the Domino's brand. What you will do Deliver orders to homes and businesses across Melbourne Offer friendly, professional service with every delivery Handle food and payments with care and accuracy Work closely with a supportive team Benefits Flexible scheduling to fit your needs Chance to earn tips in addition to hourly pay Meet new people on every shift

Role Overview AECOM is hiring an Aviation Lead in Melbourne. This position leads aviation projects, guiding teams to deliver safe and efficient solutions. The role focuses on managing project delivery and supporting innovation within the aviation sector. What You Will Do Lead and manage aviation projects from planning through execution Oversee project teams to maintain high standards of safety and operational efficiency Support the development of new aviation solutions Collaborate with a diverse group of professionals across disciplines About the Team Work alongside colleagues with varied backgrounds, all focused on delivering results for clients in the aviation industry. The team values collaboration and strives for impactful outcomes on every project.

Who is Quantium?Quantium is a global leader in data science and artificial intelligence, founded in Australia in 2002. Our diverse team of over 1,200 professionals, located across 14 global offices, combines innovative product and consulting services to empower businesses to derive maximum value from data and analytics. We collaborate with some of the world's largest corporations, committed to creating a smarter, more intelligent world.At Quantium, we embrace AI wholeheartedly, transforming into an AI-native organization while guiding our clients in their own journeys. With 23 years of industry expertise, proprietary data partnerships, and impressive AI adoption (90% weekly active usage), we are at the forefront of this evolution.As a Senior Client Partner, you will be instrumental in establishing CommBank iQ as a long-term strategic ally for Australia's premier organizations. This role is not just about sales; it's about cultivating robust partnerships, fostering product adoption, and ensuring our clients consistently derive value from our iQ product suite.You will operate at the nexus of account management, customer success, and partnership, collaborating with leading organizations to integrate products like Pitch iQ, Measure iQ, Segments iQ, and Enrich iQ into their commercial strategies, sales enablement, and performance measurement workflows.

Join our team as a Delivery Driver and be a crucial part of bringing delicious pizza to our customers in Melbourne! As a Delivery Driver, you will be responsible for ensuring timely and accurate delivery of orders while providing exceptional customer service. If you have a passion for driving and enjoy working in a fast-paced environment, we want to hear from you!

Domino's Pizza Enterprises Limited is looking for a Full-Time Delivery Driver based in Melbourne. The role centers on delivering pizzas and other menu items to customers efficiently and with a positive attitude. Key responsibilities Deliver orders from the store to homes and workplaces around Melbourne Make sure each delivery arrives on time and in good condition Provide friendly, professional service during every interaction What we value Reliability and enthusiasm for the work Enjoyment in working with people and delivering quality service Ability to manage a busy workload and stay organized

Join Quad Lock as a Sales Administration Lead and play a pivotal role in optimizing our sales processes. You will oversee the sales administration team, ensuring efficiency and accuracy in all sales-related tasks. Your expertise will support our sales team in achieving their targets and enhancing customer satisfaction.In this dynamic position, you will be responsible for managing sales data, preparing reports, and collaborating with various departments to streamline operations. If you are a proactive problem-solver with a passion for sales and administration, we want to hear from you!