Client Service Administrator at BlueRock | Melbourne

BlueRock, based in Melbourne, is a B-Corp certified firm recognized as a Great Place to Work. The company values camaraderie, personal growth, and meaningful work, aiming to create a workplace where people enjoy their roles and feel inspired by their colleagues. Recognition and Culture B Corp Certification Certified Great Place to Work 2025 Ranked #24 in the…

Join a passionate team that values your contributions and fosters growth At BlueRock, we are entrepreneurs helping entrepreneurs. We provide a comprehensive suite of services for business owners and investors who aspire for greatness.Founded in 2008, we have grown to a team of over 300 professionals across Australia and New Zealand. We are more than just accountants; we are trusted advisors. Our diverse team includes lawyers, finance brokers, digital specialists, insurance brokers, financial planners, and grant consultants, all working together to simplify life for our clients.We take pride in our culture and our ability to attract and retain top talent. BlueRock has rapidly expanded from a startup to a nationally recognized firm, consistently featured in Top 100 lists and honored as a ‘Great Place to Work’ for multiple years.By joining our team, you will unlock opportunities for career advancement, benefit from client referrals through our integrated service offerings, and engage in meaningful work that makes a tangible impact. We are honored to be recognized as:B Corp CertifiedWinner of the Women in Finance Employer of the Year Award 2025A Certified Great Place to Work 2025According to our BlueRockers in 2025:88% express genuine care for their colleagues88% feel empowered with significant responsibilities83% find communication with management easyIf you are seeking a workplace that prioritizes excellence for its people, clients, and the community—a space where your efforts are acknowledged and celebrated—then we want to hear from you! About the roleBlueRock Law is in search of a Clerk/Administrator to support our Wills & Estates team. This hands-on administrative position involves managing files, engaging with clients, preparing documents, and providing general support to the team.You will collaborate closely with our attorneys, ensuring that matters progress smoothly with an emphasis on accuracy, professionalism, and outstanding client service.About BlueRock LawAs a rapidly expanding mid-sized law firm, BlueRock Law continues to grow its revenue each year. We are part of a broader entrepreneurial advisory firm that includes substantial accounting, wealth management, finance, insurance, and digital teams, providing holistic advice to our clients in the SME sector.

Proxymity connects global publicly listed companies with their shareholders, making investor communications more efficient. The platform delivers real-time, transparent information to support Proxy Voting and Asset Servicing. Staying current with regulatory changes is central to the service. Supported by major players in the financial sector, Proxymity continues to expand and address complex needs across the investor landscape. Role overview The Client Service Associate joins the Melbourne team, focusing on high-quality support for a growing group of clients and partners. As Proxymity grows, this role may expand to include new projects and additional responsibilities. What you will do Act as the primary contact for clients and internal teams. Handle client inquiries, ensuring responses meet established service level agreements (SLAs). Develop and sustain strong relationships with clients and stakeholders to build trust and cooperation. Review recurring questions to find root causes and recommend effective solutions. Organize and monitor current and upcoming workloads. Prioritize daily tasks with attention to client needs. Collaborate with global operations and other internal teams. Evaluate current processes and suggest improvements where appropriate. Identify ways to enhance both processes and the platform. Take part in improvement initiatives and operational testing to support change. Location This role is based in Melbourne, Victoria, Australia.

The Client Services Partner (CSP) role is an integral position within the IFS Global Services Presales team. The CSP acts as a pivotal liaison between our sales team and our clients, assisting in the packaging, positioning, and integration of our services to meet specific opportunities. Our extensive services portfolio encompasses customer success, implementation, consulting delivery, cloud managed services, and ongoing support & maintenance. While the sales lead maintains the overall customer relationship and commercial accountability, the CSP offers essential presales guidance and strategic advice.In collaboration with sales and delivery teams, the CSP defines and shapes desired customer outcomes, designing actionable offerings that deliver value throughout the customer lifecycle. This role is crucial in influencing how our service offerings are presented and sold to clients. It demands exceptional communication skills and the ability to effectively influence internal stakeholders. CSPs operate within a regional framework, focusing on a designated geographic area.The CSP remains actively involved throughout the sales cycle, from initial opportunity shaping to deal closure, consistently partnering with the sales team. Key responsibilities include facilitating customer requirement discovery workshops, aligning service pitches with customer objectives, qualifying deals, and formulating the services sales strategy.The CSP is responsible for ensuring that IFS proposals adhere to best practices and standards, mitigating risk for both the client and IFS. While collaboration with numerous contributors is vital, the CSP leads the development of service content for bids, including essential documentation, contracts, and Statements of Work (SOWs).

Join our dynamic team at Monks as a Client Partner. In this pivotal role, you will build and maintain strong relationships with our clients, ensuring their needs are met and expectations exceeded. Your ability to communicate effectively and work collaboratively will be key to driving client satisfaction and retention.

At BlueRock, we believe in the power of doing what you love with people who inspire you. Join our dynamic and passionate team as a Senior Bookkeeper at our Collins Street office, where we offer full-time roles with flexible start and finish times.Your contributions will be vital in managing day-to-day bookkeeping for our advisory divisions and assisting with client onboarding.Key Responsibilities:Oversee Accounts Payable and Accounts ReceivablePerform Bank and Credit Card ReconciliationsManage end-to-end payroll processes, including superannuation, payroll tax, and work coverPrepare and lodge SuperannuationConduct Profit & Loss and Balance Sheet reconciliationsDeliver monthly reports including cash flow analysisMentor and develop junior staff membersEnsure compliance and manage workflow for junior staff

Rentokil Initial seeks a Business Administrator for its Port Melbourne office. This permanent, full-time position runs Monday to Friday on-site. Applicants must reside in Melbourne, Victoria. The role reports to the Business Administration Team Lead and supports the Pre-Construction division, with a focus on customer service, technician scheduling, and invoicing. What you will do Communicate daily with customers by phone and email Address complaints by clarifying issues, researching solutions, and escalating when necessary Build and maintain strong relationships with both internal and external customers Work closely with internal service delivery teams to meet customer needs Manage invoicing and schedule appointments for Pre-Construction customers using the CRM system Prepare and compile reports as needed Keep customer records accurate and up to date, ensuring compliance requirements are met Requirements Experience in business support, administration, or a coordinator role Strong customer service skills, especially over the phone Comfortable with intermediate-level computer applications Skilled in complaint handling and conflict resolution Ability to manage multiple tasks, work well under pressure, and operate independently Keen attention to detail and a high level of accuracy Excellent verbal and written communication skills Collaborative team player Applications from female and indigenous candidates are encouraged Benefits Competitive salary Supportive, friendly workplace Staff discounts with major retailers Comprehensive in-house training On-site parking This role suits those with strong administrative skills who value teamwork and are interested in developing within a global company.

At BlueRock, we believe that doing what you love with the people you care about leads to positive outcomes . As a pioneering multidisciplinary firm, BlueRock is redefining how professional services are perceived. This core philosophy, combined with the entrepreneurial spirit instilled by our founder, Peter Lalor, has propelled BlueRock to rapid growth since our inception.We are passionate about our work and have mastered the art of attracting and retaining top talent and clients. From our beginnings as a disruptive startup, we have quickly evolved into a nationally recognized business, frequently appearing on Top 100 lists and earning the title of a ‘Great Place to Work’ for several years.About the RoleWe are seeking a dynamic and aspirational Accounting Manager to contribute to our expanding public practice team, joining fellow entrepreneurial and commercially savvy professionals. This full-time, permanent position is crucial to BlueRock's ongoing success, allowing you to collaborate with some of the most innovative business owners.What You Will DoMentor and guide our emerging talent through hands-on coaching and regular feedback, enhancing their technical and client-facing skills.Expand and nurture a robust client portfolio, ensuring continuous project and consulting opportunities for yourself and the team.Oversee practice delivery across compliance and advisory projects, including cash-flow forecasting, business acquisitions/sales, and specialized tax work, while effectively managing risks and applying practical tax strategies.Establish and maintain strong client relationships through regular meetings and interactions.Collaborate with our Accounting supervisors and management team to enhance program contributions.Proactively identify opportunities for added value or additional services for clients, working with various BlueRock divisions on these initiatives.

Are you a Service Delivery leader who truly makes an impact?We seek an individual who remains composed during escalations, possesses commercial savvy without being unapproachable, and operates effectively without the rigidity that comes with traditional roles. You can seamlessly engage both a CIO and a Level 1 technician in a single conversation, leaving both feeling valued and understood.We are on the lookout for a high-achieving Service Delivery Lead to oversee one of our national teams (approximately 12 to 15 talented individuals), primarily working with our Philippines-based team. You will be the pulse of operations for a portfolio of clients, focusing mainly on support but also diving into other business areas as opportunities arise.If you thrive in a culture of accountability and autonomy, where micromanagement is a thing of the past, then we encourage you to read further.About First FocusAs Australia’s leading mid-market Managed Service Provider, recognized by Cloudtango for eight consecutive years, we pride ourselves on our growth and stability.With a team of over 360 professionals across Australia, New Zealand, and the Philippines, our expansion is steady, sustainable, and free from unnecessary drama.We foster an environment that is informed, aligned, supportive, and rewarding of exceptional performance. Our operational philosophy is not just a slogan; it’s how we conduct our business.Learn more about our operational approach here:https://www.firstfocus.com.au/about-us/What Sets This Role ApartLead a genuine cross-border team, not just gain exposureInfluence engineers and support technicians while working with actual SMB and mid-sized clientsEnjoy the trust to manage your portfolio without micromanagement or unnecessary reportingPlay a key role in integrating AI and automation into service delivery in practical, results-oriented waysThis role embodies the principles of Win Together and Be the Solution. We tackle challenges head-on rather than passing them along.Key ResponsibilitiesLead a team of 12 to 15 support professionals (mostly based in the Philippines) while driving their performance, alignment, and growthTake responsibility for SLAs, client satisfaction, escalations, and overall operational excellenceAct as the main operational escalation point for clients and collaborate closely with Dispatch, Projects, Engineering, and Client ServicesFoster continuous improvement by leveraging AI and automation to resolve recurring issues and enhance efficiency and qualityEnsure that support agreements are met, evaluated, and continually optimizedYes, meetings will take place, but they will be purposeful.

Join TechBiz Global, a leading recruitment service provider, as we seek talented Database Administrators to support one of our esteemed clients. This is an exciting opportunity for professionals looking to thrive in a dynamic and innovative environment.Key ResponsibilitiesAdminister SAP HANA databases primarily, with responsibilities for ASE and optional DB2 management.Oversee installation, upgrades, backup and recovery, performance tuning, and security measures.Design and implement high availability (HA) and disaster recovery (DR) strategies, including system copies.Drive automation and scripting initiatives to enhance operational efficiency.Maintain comprehensive documentation and operational runbooks on a daily basis.Engage in incident, problem, and change management processes.Contribute to the optimization and tuning of system performance.Work independently in a production environment, collaborating with global stakeholders.

Role Overview Capital is seeking a Client Services Associate in Melbourne, Victoria. This role focuses on supporting clients by answering questions, sharing product details, and guiding them through their experience with the company. What You Will Do Respond to client inquiries promptly and clearly Provide accurate information about Capital’s products Help ensure each client’s experience is smooth from start to finish What We’re Looking For Strong communication skills A proactive approach to solving problems Interest in supporting and assisting others

Who is Quantium?Quantium is a global leader in data science and artificial intelligence, founded in Australia in 2002. Our diverse team of over 1,200 professionals, located across 14 global offices, combines innovative product and consulting services to empower businesses to derive maximum value from data and analytics. We collaborate with some of the world's largest corporations, committed to creating a smarter, more intelligent world.At Quantium, we embrace AI wholeheartedly, transforming into an AI-native organization while guiding our clients in their own journeys. With 23 years of industry expertise, proprietary data partnerships, and impressive AI adoption (90% weekly active usage), we are at the forefront of this evolution.As a Senior Client Partner, you will be instrumental in establishing CommBank iQ as a long-term strategic ally for Australia's premier organizations. This role is not just about sales; it's about cultivating robust partnerships, fostering product adoption, and ensuring our clients consistently derive value from our iQ product suite.You will operate at the nexus of account management, customer success, and partnership, collaborating with leading organizations to integrate products like Pitch iQ, Measure iQ, Segments iQ, and Enrich iQ into their commercial strategies, sales enablement, and performance measurement workflows.

At BlueRock, we believe in doing what you love alongside people you care about, leading to great outcomes. We are a dynamic, rapidly expanding team passionate about our work.We are excited to welcome a talented Senior Accountant to our vibrant public practice team, collaborating with other entrepreneurial and commercially savvy professionals. This permanent, full-time position is critical to BlueRock's ongoing success, enabling you to partner with some of Melbourne's most innovative business owners.Your Responsibilities:In this role, you will engage with a diverse portfolio of clients, providing services that include: Tax consulting, including employee share schemes, corporate restructuring, and advisory services Strategic business planning Mentoring and developing our aspiring talent Financial modeling and forecasting Collaborating with various teams within BlueRock to leverage opportunities for client engagements From a compliance perspective, you will contribute to ensuring our clients meet their tax and regulatory obligations, including: Preparing financial statements and income tax returns Handling and lodging BAS, IAS, and FBT returns About BlueRock Accounting:As our original and largest team, BlueRock Accounting is at the heart of our thriving entrepreneurial community. We closely collaborate with business owners to provide innovative advisory solutions and tax accounting services.We embrace innovation and automation, allowing you to focus on solving challenges for our fantastic clients instead of merely processing numbers!

Join a team that values passion and collaboration, where good things happen! At BlueRock, we are entrepreneurs serving entrepreneurs. Our multidisciplinary firm aims to revolutionize the way business owners and investors achieve their adventurous goals.Since our inception in 2008, we've distinguished ourselves as a disruptor in the professional services sector, attracting both clients and talent with our unique approach. Led by our founder, Peter Lalor, we've experienced remarkable growth, employing over 300 professionals across Australia and New Zealand.Understanding the complexities of business, we position ourselves as advisors rather than just accountants. Our team includes lawyers, finance brokers, digital specialists, insurance brokers, financial planners, and grant consultants, ensuring our clients have everything they need for success.We take pride in our culture, being recognized as a 'Great Place to Work' and ranking in the Top 100 lists for several years. Joining BlueRock means unlocking opportunities for career advancement, receiving client referrals through our seamless service offerings, and engaging in impactful work. Our commitment to making a positive impact is reflected in our achievements:B Corp CertifiedA Certified Great Place to Work 2025#24 in the Australian Financial Review Top 100 Accounting Firms 2024Our BlueRockers have spoken:88% believe they are given significant responsibility87% feel they can be themselves83% find it easy to communicate with managementWhat does a day in the life of an Accountant at BlueRock look like?As an Accountant, you will work with a diverse range of clients, engaging in tasks such as:Tax planning and providing general adviceFinancial modelingParticipating in client meetings alongside senior team membersFrom a compliance perspective, you will ensure our clients meet their obligations by:Preparing financial statements and income tax returnsPreparing and lodging BASs, IAS, and FBT ReturnsAssisting clients with statutory obligations like payroll tax and WorkcoverAt BlueRock, we are more than just accountants; we are business growth partners. Our multidisciplinary expertise spans Tax Advisory, Business Advisory, Cloud Accounting & Analytics, Corporate Advisory, Startup Advisory, Grants & Incentives, and Private Client Advisory.

About NetwealthAt Netwealth, we are more than just a financial services company; we are pioneers in transforming the wealth management landscape in Australia. Our award-winning platform, combined with cutting-edge NextGen technology, empowers advisors and investors to achieve greater success. Recognized as one of Australia’s most innovative FinTech companies, we have experienced rapid growth since our inception in 1999 by consistently challenging the status quo. We thrive on agility, creativity, and a commitment to delivering smarter solutions that drive genuine impact for our clients.What truly distinguishes us is our team. We are a collective of curious, optimistic, and brave individuals who collaborate to enhance the financial well-being of Australians. We value authenticity and agility, fostering an environment where you can excel, expand your career, and contribute to meaningful work.If you seek a workplace where your contributions are valued, innovation is embraced, and you can play a role in shaping a brighter financial future, we invite you to join us at Netwealth.The OpportunityAs a Customer Service Representative, you will be the first point of contact for our customers, primarily assisting clients and advisors. You will manage inbound calls, emails, and web chats regarding our products, services, and general inquiries. Delivering exceptional service within defined timeframes is essential, as this reflects our commitment to professionalism and excellence at Netwealth.What You’ll DoManage inbound communication via phone, email, and web chat concerning products, services, and inquiries.Provide service that meets or exceeds established standards and timeframes.Document all interactions and escalate issues to the Team Leader as necessary.Collaborate with internal teams, including Sales and Investment Operations.Stay informed about product, process, and regulatory updates.Contribute to cross-functional projects with shared priorities.About YouExperience in financial services, preferably with a background in superannuation.Customer-centric approach with a professional, friendly demeanor.Strong communication skills characterized by courage and a consultative approach.Exceptional attention to detail and analytical capabilities.Ability to thrive in a fast-paced environment and adapt to change.

Domino's Pizza in Melbourne, FL is looking for a Customer Service Representative to join the team. This position involves regular contact with customers, handling orders, and answering questions as they come in. Role overview Daily work focuses on providing helpful, accurate service to guests. A positive attitude and careful attention to detail are important for making each customer’s visit a good one. What you will do Take customer orders in person or by phone Respond to questions about menu items and services Ensure every guest receives friendly and efficient service Requirements Strong communication skills Friendly and approachable manner Attention to detail

Domino's Pizza in Melbourne is looking for a Customer Service Representative. This role is the first point of contact for customers, focusing on handling orders and answering questions in a helpful, professional way. Each interaction aims to create a positive experience for every customer. Key responsibilities Respond to customer calls and address inquiries Process orders with accuracy and efficiency Assist customers to ensure their experience is smooth and pleasant What helps in this role Enjoyment in working with people and providing support A friendly, welcoming attitude during every conversation Comfort managing tasks in a busy environment This position suits those who care about food and customer satisfaction. Domino's offers a place to develop customer service skills and work as part of a team focused on service.

xplor seeks a Customer Service Advisor in Melbourne to act as the first point of contact for customers. The role centers on handling inquiries and providing helpful solutions, aiming to make each interaction positive. Key responsibilities Respond to customer questions and requests promptly Offer clear solutions to resolve issues as they arise Maintain a high standard of service with every customer What you bring Strong communication skills Ability to solve problems efficiently Commitment to creating a positive customer experience

Take charge of relationships. Drive strategic initiatives. Transform IT into a competitive advantage.First Focus stands as Australia's premier mid-market Managed Service Provider (MSP), a title we wear with pride, endorsed by Cloudtango for eight consecutive years as the top MSP in Australia. With a dedicated team of over 330 professionals across Australia, New Zealand, and the Philippines, we continue our trajectory of growth after more than 15 years in the industry.Our culture is centered around being informed, aligned, and supportive, with a strong emphasis on recognizing and rewarding performance. We seek intelligent individuals who are eager to take on real responsibilities, devoid of office politics or distractions—just talented people engaged in impactful work.The RoleThis is not a passive role; as a Technical Account Manager, you will serve as the trusted advisor for a diverse portfolio of small to mid-market clients. You will adeptly navigate between technical intricacies and business strategies, simplifying complex concepts to assist clients in making informed IT decisions.Your skills will include technical proficiency, commercial acumen, and the ability to engage effectively with stakeholders at all levels. You will converse about infrastructure, cloud solutions, and security with engineers, while also articulating risk assessments, ROI, and strategic priorities with clients ranging from IT managers to C-suite executives.You will:Serve as the primary technical and strategic advisor for your assigned client portfolioFacilitate meaningful QBRs, roadmap planning sessions, and business reviewsConvert technical insights into actionable business strategiesIdentify opportunities for enhancing security, improving infrastructure, and optimizing investmentsGuide clients from reactive IT practices to proactive management through CORE, our service that secures their environments, integrates AI and automation, ensures compliance, and delivers measurable ROICollaborate closely with engineering and service teams to fulfill commitmentsEstablish long-term, trust-based relationships where clients feel genuinely supportedWhy You’ll Love It HereGenuine ownership of your client accountsAutonomy in decision-making, supported by seasoned leadershipAccess to knowledgeable engineers who are always available to assistA culture that prioritizes customer delight over mere satisfactionFlexible hybrid working arrangements that honor work-life balanceWhat We’re SeekingProven experience as a Technical Account Manager, IT Consultant, or in a similar role within an MSP or complex multi-client setupRobust technical expertise in infrastructure, cloud technologies, security, and modern workplace solutionsEffective communicator adept at engaging senior stakeholders and C-suite executivesStrong commercial insight, comfortable discussing budgets, value propositions, and long-term strategiesComposed, solution-oriented approach in complex scenarios

Join the dynamic team at 360biolabs, Australia's premier quality-accredited specialty laboratory services organization, a proud member of the BioAgilytix family. We are dedicated to supporting the advancement of groundbreaking new medicines within a meticulously controlled quality environment. Our expertise spans the development and execution of pharmacokinetics (PK) and pharmacodynamics (PD) assays, ensuring the success of our clients’ clinical trials and preclinical studies.At 360biolabs, you will collaborate with industry-leading professionals and cutting-edge technology, all while enjoying a culture that prioritizes personal and professional growth. With access to diverse local and global opportunities, you will also benefit from a variety of wellbeing and connection initiatives that affirm our commitment to putting people first.As our Receptionist and Administration Coordinator, you will play a vital role in maintaining the seamless operation of our office environment. Your responsibilities will include providing essential administrative support and assisting the records management team in organizing both paper and electronic records in accordance with standard operating procedures (SOPs) and industry quality standards.