Client Services Partner at IFS | Melbourne

The Client Services Partner (CSP) role is an integral position within the IFS Global Services Presales team. The CSP acts as a pivotal liaison between our sales team and our clients, assisting in the packaging, positioning, and integration of our services to meet specific opportunities. Our extensive services portfolio encompasses customer success, implement…

Join our dynamic team at Monks as a Client Partner. In this pivotal role, you will build and maintain strong relationships with our clients, ensuring their needs are met and expectations exceeded. Your ability to communicate effectively and work collaboratively will be key to driving client satisfaction and retention.

Who is Quantium?Quantium is a global leader in data science and artificial intelligence, founded in Australia in 2002. Our diverse team of over 1,200 professionals, located across 14 global offices, combines innovative product and consulting services to empower businesses to derive maximum value from data and analytics. We collaborate with some of the world's largest corporations, committed to creating a smarter, more intelligent world.At Quantium, we embrace AI wholeheartedly, transforming into an AI-native organization while guiding our clients in their own journeys. With 23 years of industry expertise, proprietary data partnerships, and impressive AI adoption (90% weekly active usage), we are at the forefront of this evolution.As a Senior Client Partner, you will be instrumental in establishing CommBank iQ as a long-term strategic ally for Australia's premier organizations. This role is not just about sales; it's about cultivating robust partnerships, fostering product adoption, and ensuring our clients consistently derive value from our iQ product suite.You will operate at the nexus of account management, customer success, and partnership, collaborating with leading organizations to integrate products like Pitch iQ, Measure iQ, Segments iQ, and Enrich iQ into their commercial strategies, sales enablement, and performance measurement workflows.

Proxymity connects global publicly listed companies with their shareholders, making investor communications more efficient. The platform delivers real-time, transparent information to support Proxy Voting and Asset Servicing. Staying current with regulatory changes is central to the service. Supported by major players in the financial sector, Proxymity continues to expand and address complex needs across the investor landscape. Role overview The Client Service Associate joins the Melbourne team, focusing on high-quality support for a growing group of clients and partners. As Proxymity grows, this role may expand to include new projects and additional responsibilities. What you will do Act as the primary contact for clients and internal teams. Handle client inquiries, ensuring responses meet established service level agreements (SLAs). Develop and sustain strong relationships with clients and stakeholders to build trust and cooperation. Review recurring questions to find root causes and recommend effective solutions. Organize and monitor current and upcoming workloads. Prioritize daily tasks with attention to client needs. Collaborate with global operations and other internal teams. Evaluate current processes and suggest improvements where appropriate. Identify ways to enhance both processes and the platform. Take part in improvement initiatives and operational testing to support change. Location This role is based in Melbourne, Victoria, Australia.

BlueRock, based in Melbourne, is a B-Corp certified firm recognized as a Great Place to Work. The company values camaraderie, personal growth, and meaningful work, aiming to create a workplace where people enjoy their roles and feel inspired by their colleagues. Recognition and Culture B Corp Certification Certified Great Place to Work 2025 Ranked #24 in the Australian Financial Review Top 100 Accounting Firms 2024 Recent team feedback highlights that: 88% feel they have significant responsibility 87% feel comfortable being themselves 83% find it easy to communicate with management Role overview The Client Service Administrator supports the Specialist Advisory Team, with a focus on SMSF administration. This role is well suited to someone who enjoys hands-on work, manages tasks independently, and solves problems without needing close supervision. Daily responsibilities include frequent client communication by phone. Professionalism, approachability, and prompt responses are important. Attention to detail and a strong commitment to client service are essential for success in this position. The Accounting Team BlueRock Accounting is the largest team within the company and plays a central role in the broader entrepreneurial community. The team works closely with business owners, providing advisory solutions and tax accounting services. Embracing innovation and automation allows the team to focus on solving client problems rather than repetitive tasks.

Join atialtd as a Strategic Partner where your expertise will drive impactful collaborations and strategic initiatives. This role demands a seasoned professional who is adept at forming partnerships that enhance business objectives. You will work closely with executive leadership to identify and leverage opportunities that align with our mission and growth strategy.

ATIA Ltd is seeking experienced sales partners who are business owners to join our dynamic team. We invite you to submit your personal CV along with essential details about your company, including its name, address, website, and email.Key Responsibilities:* Develop innovative marketing strategies to enhance our outreach.* Identify and cultivate relationships with potential customers.* Create competitive offers for both existing and new clientele.* Maintain ongoing communication with the management team at ATIA Ltd.

Are you a Service Delivery leader who truly makes an impact?We seek an individual who remains composed during escalations, possesses commercial savvy without being unapproachable, and operates effectively without the rigidity that comes with traditional roles. You can seamlessly engage both a CIO and a Level 1 technician in a single conversation, leaving both feeling valued and understood.We are on the lookout for a high-achieving Service Delivery Lead to oversee one of our national teams (approximately 12 to 15 talented individuals), primarily working with our Philippines-based team. You will be the pulse of operations for a portfolio of clients, focusing mainly on support but also diving into other business areas as opportunities arise.If you thrive in a culture of accountability and autonomy, where micromanagement is a thing of the past, then we encourage you to read further.About First FocusAs Australia’s leading mid-market Managed Service Provider, recognized by Cloudtango for eight consecutive years, we pride ourselves on our growth and stability.With a team of over 360 professionals across Australia, New Zealand, and the Philippines, our expansion is steady, sustainable, and free from unnecessary drama.We foster an environment that is informed, aligned, supportive, and rewarding of exceptional performance. Our operational philosophy is not just a slogan; it’s how we conduct our business.Learn more about our operational approach here:https://www.firstfocus.com.au/about-us/What Sets This Role ApartLead a genuine cross-border team, not just gain exposureInfluence engineers and support technicians while working with actual SMB and mid-sized clientsEnjoy the trust to manage your portfolio without micromanagement or unnecessary reportingPlay a key role in integrating AI and automation into service delivery in practical, results-oriented waysThis role embodies the principles of Win Together and Be the Solution. We tackle challenges head-on rather than passing them along.Key ResponsibilitiesLead a team of 12 to 15 support professionals (mostly based in the Philippines) while driving their performance, alignment, and growthTake responsibility for SLAs, client satisfaction, escalations, and overall operational excellenceAct as the main operational escalation point for clients and collaborate closely with Dispatch, Projects, Engineering, and Client ServicesFoster continuous improvement by leveraging AI and automation to resolve recurring issues and enhance efficiency and qualityEnsure that support agreements are met, evaluated, and continually optimizedYes, meetings will take place, but they will be purposeful.

Role Overview Capital is seeking a Client Services Associate in Melbourne, Victoria. This role focuses on supporting clients by answering questions, sharing product details, and guiding them through their experience with the company. What You Will Do Respond to client inquiries promptly and clearly Provide accurate information about Capital’s products Help ensure each client’s experience is smooth from start to finish What We’re Looking For Strong communication skills A proactive approach to solving problems Interest in supporting and assisting others

Eightcap, headquartered in Melbourne with offices in the UK, Cyprus, Bulgaria, and the Bahamas, delivers online trading tools and expert insights for informed decision-making. The company blends fintech agility with the dependability of a regulated financial institution. Role Overview The Partners Marketing Specialist will help shape and execute marketing strategies to grow and engage Eightcap’s network of partners. This position supports partner acquisition, engagement, and retention efforts across multiple brands. The role reports to the Marketing Business Partner - Partners & Affiliates. What You Will Do Support the rollout of marketing strategies for affiliates, introducing brokers, strategic partners, and related brands to drive acquisition and retention. Plan, manage, and coordinate marketing campaigns across digital, content, email, and social media channels to increase partner engagement and client activity. Work closely with Partnerships and Marketing teams to ensure marketing aligns with business development goals for CFDs and Challenges. Create and update marketing materials, sales collateral, and promotional assets to support partner and brand growth. Track, analyze, and optimize marketing initiatives using data-driven insights for ongoing improvement. Collaborate with Compliance, Product, and Sales teams to ensure all marketing content meets regulatory and brand standards. Organize and support partnership-focused events, webinars, and industry conferences to raise Eightcap’s profile and attract new partners. Manage and deliver co-branded marketing initiatives with key partners. Coordinate with cross-functional teams such as Product, Finance, Operations, and Risk to align marketing with product launches, new services, and business objectives. Monitor industry trends, competitor activities, and new opportunities in trading and financial services to encourage innovation. Location This role is based in Melbourne, Victoria, Australia.

About NetwealthAt Netwealth, we are more than just a financial services company; we are pioneers in transforming the wealth management landscape in Australia. Our award-winning platform, combined with cutting-edge NextGen technology, empowers advisors and investors to achieve greater success. Recognized as one of Australia’s most innovative FinTech companies, we have experienced rapid growth since our inception in 1999 by consistently challenging the status quo. We thrive on agility, creativity, and a commitment to delivering smarter solutions that drive genuine impact for our clients.What truly distinguishes us is our team. We are a collective of curious, optimistic, and brave individuals who collaborate to enhance the financial well-being of Australians. We value authenticity and agility, fostering an environment where you can excel, expand your career, and contribute to meaningful work.If you seek a workplace where your contributions are valued, innovation is embraced, and you can play a role in shaping a brighter financial future, we invite you to join us at Netwealth.The OpportunityAs a Customer Service Representative, you will be the first point of contact for our customers, primarily assisting clients and advisors. You will manage inbound calls, emails, and web chats regarding our products, services, and general inquiries. Delivering exceptional service within defined timeframes is essential, as this reflects our commitment to professionalism and excellence at Netwealth.What You’ll DoManage inbound communication via phone, email, and web chat concerning products, services, and inquiries.Provide service that meets or exceeds established standards and timeframes.Document all interactions and escalate issues to the Team Leader as necessary.Collaborate with internal teams, including Sales and Investment Operations.Stay informed about product, process, and regulatory updates.Contribute to cross-functional projects with shared priorities.About YouExperience in financial services, preferably with a background in superannuation.Customer-centric approach with a professional, friendly demeanor.Strong communication skills characterized by courage and a consultative approach.Exceptional attention to detail and analytical capabilities.Ability to thrive in a fast-paced environment and adapt to change.

Domino's Pizza in Melbourne, FL is looking for a Customer Service Representative to join the team. This position involves regular contact with customers, handling orders, and answering questions as they come in. Role overview Daily work focuses on providing helpful, accurate service to guests. A positive attitude and careful attention to detail are important for making each customer’s visit a good one. What you will do Take customer orders in person or by phone Respond to questions about menu items and services Ensure every guest receives friendly and efficient service Requirements Strong communication skills Friendly and approachable manner Attention to detail

Domino's Pizza in Melbourne is looking for a Customer Service Representative. This role is the first point of contact for customers, focusing on handling orders and answering questions in a helpful, professional way. Each interaction aims to create a positive experience for every customer. Key responsibilities Respond to customer calls and address inquiries Process orders with accuracy and efficiency Assist customers to ensure their experience is smooth and pleasant What helps in this role Enjoyment in working with people and providing support A friendly, welcoming attitude during every conversation Comfort managing tasks in a busy environment This position suits those who care about food and customer satisfaction. Domino's offers a place to develop customer service skills and work as part of a team focused on service.

xplor seeks a Customer Service Advisor in Melbourne to act as the first point of contact for customers. The role centers on handling inquiries and providing helpful solutions, aiming to make each interaction positive. Key responsibilities Respond to customer questions and requests promptly Offer clear solutions to resolve issues as they arise Maintain a high standard of service with every customer What you bring Strong communication skills Ability to solve problems efficiently Commitment to creating a positive customer experience

Take charge of relationships. Drive strategic initiatives. Transform IT into a competitive advantage.First Focus stands as Australia's premier mid-market Managed Service Provider (MSP), a title we wear with pride, endorsed by Cloudtango for eight consecutive years as the top MSP in Australia. With a dedicated team of over 330 professionals across Australia, New Zealand, and the Philippines, we continue our trajectory of growth after more than 15 years in the industry.Our culture is centered around being informed, aligned, and supportive, with a strong emphasis on recognizing and rewarding performance. We seek intelligent individuals who are eager to take on real responsibilities, devoid of office politics or distractions—just talented people engaged in impactful work.The RoleThis is not a passive role; as a Technical Account Manager, you will serve as the trusted advisor for a diverse portfolio of small to mid-market clients. You will adeptly navigate between technical intricacies and business strategies, simplifying complex concepts to assist clients in making informed IT decisions.Your skills will include technical proficiency, commercial acumen, and the ability to engage effectively with stakeholders at all levels. You will converse about infrastructure, cloud solutions, and security with engineers, while also articulating risk assessments, ROI, and strategic priorities with clients ranging from IT managers to C-suite executives.You will:Serve as the primary technical and strategic advisor for your assigned client portfolioFacilitate meaningful QBRs, roadmap planning sessions, and business reviewsConvert technical insights into actionable business strategiesIdentify opportunities for enhancing security, improving infrastructure, and optimizing investmentsGuide clients from reactive IT practices to proactive management through CORE, our service that secures their environments, integrates AI and automation, ensures compliance, and delivers measurable ROICollaborate closely with engineering and service teams to fulfill commitmentsEstablish long-term, trust-based relationships where clients feel genuinely supportedWhy You’ll Love It HereGenuine ownership of your client accountsAutonomy in decision-making, supported by seasoned leadershipAccess to knowledgeable engineers who are always available to assistA culture that prioritizes customer delight over mere satisfactionFlexible hybrid working arrangements that honor work-life balanceWhat We’re SeekingProven experience as a Technical Account Manager, IT Consultant, or in a similar role within an MSP or complex multi-client setupRobust technical expertise in infrastructure, cloud technologies, security, and modern workplace solutionsEffective communicator adept at engaging senior stakeholders and C-suite executivesStrong commercial insight, comfortable discussing budgets, value propositions, and long-term strategiesComposed, solution-oriented approach in complex scenarios

Domino's Pizza in Melbourne is looking for a Customer Service Representative. This position plays a key role in making sure every customer has a positive experience, acting as the first point of contact at the store. Role overview This job involves taking orders both in person and over the phone. Customer Service Representatives answer questions, resolve issues quickly, and process payments accurately. Creating a friendly and welcoming environment is part of the daily routine. What you will do Take customer orders face-to-face and by phone Respond to questions and help resolve concerns Handle payments and manage transactions Contribute to a positive store atmosphere Requirements Enjoy helping people Clear and friendly communication skills Comfortable working during busy times Attention to accuracy and efficiency Those who like working with people and value great service are encouraged to apply to join the Domino's Pizza team in Melbourne.

About GBGAt GBG, we empower individuals to lead safe and fulfilling digital lives, ensuring they have access to opportunities that are both genuine and rewarding.We are committed to enhancing digital access for authentic individuals while providing businesses with the capability to engage with these genuine users. Our cutting-edge technology leverages diverse and trustworthy data, establishing a single source of truth for identity and address verification.With over three decades of expertise, our dedicated team and innovative technology are focused on enabling secure and enriching digital experiences for everyone. No matter their age, location, or background, every individual should be able to confidently verify their identity and residency online.The TeamOur team is pivotal in delivering expert technical support for GBG’s products while also managing service operations. With an impressive average Net Promoter Score of 74, our Customer Support Team takes pride in contributing to GBG's vision through outstanding service.The RoleAs the APAC Service Manager, reporting to the Head of Customer Support for APAC, you will oversee the service lifecycle of our products in the APAC region, employing modern service management practices within a dynamic delivery environment.You will collaborate closely with the APAC Customer Support team, service management teams across other regions, and the broader Technology and Operations teams, as well as Sales and Professional Services, to lead the service management initiatives of our APAC product offerings. Your focus will be on continuous improvement and delivering service excellence for both external and internal customers.Key ResponsibilitiesOversee service management functions including incident, change, problem, and event management for all supported products.Collaborate with the Technology and Operations team and the APAC business unit to ensure effective product roadmap delivery and operations from a service standpoint.Contribute to global service and operations roadmap initiatives.Foster strong relationships with internal and external stakeholders, including customers.Effectively manage suppliers, leading all service management aspects to ensure exceptional service delivery.Develop and sustain metrics and insights to monitor performance, analyze trends, address recurring issues, and achieve service level agreements (SLAs) while enhancing uptime for products and suppliers.Lead the transition of products in and out of service.Manage disaster recovery plans and their execution for the APAC region.Drive stability and continuous enhancements to improve customer experiences while collaborating effectively with team members.Ensure the seamless delivery of product enhancements, bug fixes, and changes, prioritizing customer needs throughout the process.

Scalr seeks a Marketing Business Partner in Melbourne to focus on partners and affiliates. This role centers on collaborating with internal teams to strengthen affiliate marketing, drive engagement, and improve outcomes. Key responsibilities Work with colleagues from multiple departments to shape and implement affiliate marketing strategies Develop and sustain strong relationships with partners and affiliates Contribute to marketing efforts aimed at increasing performance and engagement Requirements Background in affiliate or partner marketing Clear communication and relationship-building abilities Comfort working across teams to reach shared objectives

About the Role Domino's Pizza in Melbourne is looking for a Customer Service Representative to support daily operations and help keep customers happy. This role focuses on providing friendly, accurate service and creating a welcoming environment in the store. What You Will Do Take customer orders in person and over the phone Respond to questions and address concerns with a helpful attitude Contribute to a positive store atmosphere for customers and team members

About UsAt Heidi Health, we believe that healthcare deserves a more harmonious approach—one that fosters continuous, human-centered care. Our innovative AI Care Partner is designed to collaborate seamlessly with clinicians, enhancing the quality of care delivered to patients.Our diverse team comprises doctors, engineers, designers, researchers, and creatives, all dedicated to developing solutions that empower clinicians to prioritize their patients effectively.In just a year and a half, Heidi has reclaimed over 18 million hours for healthcare professionals globally, supporting 73 million patient visits across 116 countries. Currently, we power more than two million patient visits weekly worldwide.With nearly $100 million in funding, we are expanding our footprint in the US, UK, Canada, and Europe, partnering with leading health systems such as NHS, Beth Israel Lahey Health, and Monash Health.