Lead Experience Designer

Join AKQA, a part of WPP, as a Lead Experience Designer, where our Experience Design discipline defines the cutting edge of innovation, creativity, and craftsmanship. In this pivotal role, you will envision the future and help create impactful digital experiences for leading brands that are intuitive, engaging, and emotionally resonant.As a Lead Experience Designer, you will be at the forefront of designing digital experiences that seamlessly blend imagination with technology and cultural insights, resulting in meaningful products and services. Collaborating with a diverse team of strategists, visual designers, UX architects, and researchers, you will influence online platforms, design systems, mobile applications, and new digital experiences. By setting a positive example, you will mentor fellow designers, motivate clients, and deliver groundbreaking work.At AKQA, you will thrive within an innovative and inclusive culture, working alongside some of the most talented professionals in their fields. We offer opportunities for personal and professional growth within a creative and technologically advanced team, emphasizing continuous development. Our hybrid work model promotes flexibility and work-life balance, ensuring you can pursue your career aspirations while maintaining a healthy personal life.

Role Overview Magic Eden is hiring a Lead Product Designer to help shape the future of its Sportsbook platform in Melbourne, Australia. This role focuses on creating user experiences that make betting intuitive and engaging. The work spans from early concept sketches to polished, production-ready interfaces. What You Will Do Collaborate with product managers, engineers, and other teams to design features for the Sportsbook platform. Guide the design process from initial ideas through to final execution. Develop and refine user interfaces that support a seamless and enjoyable experience for bettors. Ensure design decisions align with product goals and user needs.

Join Canva as the Head of Design Research, where you will lead a dynamic team dedicated to transforming how users interact with design. Your role will involve spearheading innovative research strategies, collaborating with cross-functional teams, and driving insights that enhance our user experience. You will play a pivotal role in shaping Canva's design direction through comprehensive research methodologies and data-driven insights.

We are seeking a talented Digital Experience Consultant with a strong background in service design and user experience (UX) to join our esteemed Digital Consultancy team in Australia and New Zealand (ANZ). This pivotal role is dedicated to empowering enterprise clients to realize their business and digital goals through strategic collaboration, actionable roadmap creation, and fostering the adoption of the Squiz Digital Experience Platform (DXP).In this role, you will engage directly with clients, often including heads of digital, IT leaders, or web managers from large organizations. Your primary focus will be to identify their needs, lead workshops that harmonize stakeholder interests, and translate their aspirations into executable strategies. This position requires a unique blend of creative, strategic, and analytical capabilities, coupled with a practical approach to implementing UX and service design methodologies within real-world parameters.This is a remarkable opportunity to influence how clients interact with and leverage the Squiz platform while also playing a key role in the advancement of our consulting services.

Who We AreEntain Australia & New Zealand is boldly reshaping the racing, sports, and entertainment sectors—redefining how our customers engage with their favorite brands.As part of a global leader operating in over 40 countries with nearly 30,000 employees, we proudly host prominent ANZ brands like Ladbrokes, Neds, TAB, and Betcha.At Entain ANZ, we’re pioneering the future of sport and gaming entertainment through innovative creativity, storytelling, and technology, crafting experiences that resonate with millions of fans.Your ImpactJoin our Product Design team, dedicated to developing and delivering cutting-edge products that are revolutionizing the gaming and wagering landscape in Australia—creating captivating experiences that keep customers coming back for more.We continuously challenge the status quo, envisioning what the future of gaming can be. With millions of customers engaging with our platforms, you’ll work on products at an unmatched scale.At Entain, we take pride in being a product-led organization with a strong commitment to delivering exceptional customer experiences. Our Design team is integral to this mission, crafting thoughtful user journeys, engaging interactions, and groundbreaking designs that influence how customers connect with our products across various brands.Please note, while this role is ideally based in Brisbane, Sydney, or Melbourne, we welcome remote candidates.A Day in the LifeDesign user-friendly and engaging digital experiences for web and mobile platforms, ensuring usability and accessibility for all customers.Work collaboratively with Product Managers, Engineers, and stakeholders to gather requirements and translate them into effective design solutions.Develop wireframes, prototypes, and high-fidelity UI designs using tools like Figma.Contribute to and adhere to established design systems, ensuring consistent visual styles across various products and brands.Conduct user research and usability testing to validate design choices and iterate on solutions.Present design concepts and rationale to stakeholders, integrating feedback to enhance outcomes.Create comprehensive design documentation, user flows, and handover notes to support development teams.Participate in design critiques and team reviews to continuously enhance design quality and processes.Independently manage design tasks and deliver solutions aligned with product roadmaps and timelines.

Role overview Pexa is hiring a People Experience Operations Lead based in Melbourne. This role manages the day-to-day operations of the People Experience team, focusing on smooth processes that support every stage of the employee journey. What you will do Oversee and improve operational processes within the People Experience function Support initiatives that build a positive workplace culture Work closely with colleagues to ensure a consistent experience for a diverse workforce Location This position is based in Melbourne.

Join easygo as a Staff Product Designer specializing in mobile applications. In this dynamic role, you will leverage your creativity and expertise to design innovative user experiences that delight our customers. Collaborate with cross-functional teams to define, design, and implement mobile solutions that meet user needs and business objectives.

Navitas seeks a Lead, Curriculum Design to join the team in Sydney or Melbourne. This role shapes curriculum strategies that drive strong learning outcomes across a range of programs. Key responsibilities Direct the full cycle of curriculum development, from initial concept through to rollout Collaborate with colleagues across departments to ensure programs meet established educational standards Promote and introduce new methods that enhance the overall learning experience Collaboration and influence The Lead, Curriculum Design works alongside educators, designers, and other partners to keep Navitas courses current and high quality. This position holds significant influence in shaping educational offerings to meet rigorous standards and encourage innovation.

Segula Technologies is hiring a Lead Engineer focused on High Voltage Battery Electric Vehicle (BEV) design in Melbourne. This position centers on developing safe, efficient solutions for electric vehicle projects and advancing sustainable transportation technology. Key responsibilities Develop and implement high voltage systems for BEVs Ensure all designs comply with strict safety and efficiency standards Collaborate with cross-functional teams throughout each project phase Apply technical expertise to support progress in automotive technology Requirements Background in high voltage system design for electric vehicles Strong attention to detail and a commitment to quality Interest in sustainable transportation and automotive innovation Ability to work collaboratively and solve problems within diverse teams This lead engineering role offers the chance to contribute directly to the future of electric vehicles at Segula Technologies.

Are you ready to spearhead intricate product initiatives, shape strategic direction, and enhance design across a global platform? Join KICK as a Lead/Staff Product Designer.What’s in store for you? Advance your design career at KICK and craft experiences for millions worldwide. You'll confront significant challenges and witness your ideas influence the product lifecycle from inception to execution. Become part of a curious, collaborative team that embraces experimentation. Mentor your peers, push creative boundaries, and deliver work that sets a new benchmark for design excellence across the platform.Your responsibilities: Take charge of the complete design process across complex product domains. Transform strategy into intuitive, scalable, and engaging experiences for creators, viewers, and moderators. Collaborate with Product and Engineering teams to define priorities and shape the project roadmap. Guide the design team, advocate for human-centered solutions, and elevate design impact and maturity throughout KICK.About us: Based in the vibrant city of Melbourne, Australia, KICK is crafted by gamers, for gamers. Even though our platform is relatively new, we are already making a significant impact by collaborating with some of the leading names in streaming.We are more than just a live streaming platform - we are a community of gamers, creators, and fans dedicated to building something extraordinary together. Our hard work is already paying off: our platform is rapidly becoming one of the fastest-growing forces in the industry, boasting over 50 million users and celebrating 1 billion watch hours. And this is just the beginning.Our founders, who have spent two decades gaming together, have channeled their extensive knowledge, experience, and profound love for technology into developing a variety of thriving entertainment and gaming brands. This passion for gaming has positioned KICK as an industry disruptor, making us a key player to watch, and the ultimate destination for gamers and creators alike.Kickstart your career and apply today!

Join us in leveraging technology to create a significant positive impact on the environment!Kraken is at the forefront of pioneering global advancements in the energy sector.As a forward-thinking technology firm, we are dedicated to developing a smart and sustainable energy ecosystem. Our innovative solutions enhance renewable generation, create a more sophisticated grid, and empower utilities to deliver outstanding customer experiences. Our operating system for energy is revolutionizing the industry worldwide, benefiting everyone involved.Now is an exhilarating time in the energy landscape. Help us shape a sustainable future and make a tangible difference!Kraken CustomerOur mission: to build the most advanced AI-driven platform for energy management. We focus on optimizing resources and delivering exceptional customer experiences through sophisticated Customer Information Systems (CIS), billing, meter data management, CRM, and AI-enhanced communications. Kraken is leading the charge of innovation in the energy sector.Why this matters: the energy landscape of the future will be vastly different from what we know today. We must not only envision this future but actively construct it now.Our TeamMembers of the Kraken Tech team embody our values; we prioritize decisions driven by simplicity, customer benefit, and efficiency. We are passionate about how Kraken can transform the lives of customers and operations teams in other companies, and we firmly believe that Kraken is an essential tool in addressing the climate crisis. We are fundamentally reshaping how energy companies operate, placing customer satisfaction and cost efficiency at the forefront with a talented workforce, advanced technology, and innovative practices.Who We're SeekingWe are on the lookout for an exceptional mid-level Client Delivery Lead with experience collaborating with technical stakeholders (developers, QA, solution architects) within the Australian energy sector. If you are passionate about enhancing customer experiences, developing outstanding products, harnessing technology, and uniting teams to discover solutions, then you’ve found your ideal role!Our organization values flat hierarchies and agility, and we aim to maintain this structure. We seek hands-on Client Delivery Leads who can bolster our capabilities across the business with Kraken and other partners as we continue to expand. Our Delivery Leads are tasked with solving complex challenges with innovative products.

Join easygo as a Staff Design Systems Designer in vibrant Melbourne! In this pivotal role, you will lead the design systems initiative, ensuring that our products are not only visually appealing but also user-friendly. You will collaborate with cross-functional teams to develop and maintain a cohesive design language that drives efficiency and innovation.Your expertise will guide the design process, advocating for best practices and championing user-centered design principles. This is an exciting opportunity to make a significant impact on our product ecosystem and elevate the user experience.

The Manager, Customer and Employee Experience at Qantas Group focuses on strengthening how customers and employees interact with the company. This position leads projects designed to improve engagement, satisfaction, and loyalty across both groups. Role overview This manager guides efforts to enhance the overall experience for customers and employees. Collaboration with teams from different parts of the business is central to the work, ensuring that new ideas and solutions are put into practice effectively. Key responsibilities Lead initiatives that support higher engagement and satisfaction for customers and employees Work closely with cross-functional teams to implement new solutions Develop strategies that support Qantas Group’s commitment to excellent service and a positive workplace Impact Success in this role directly supports Qantas Group’s mission to deliver outstanding service and foster a thriving workplace culture.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our unique blend of proprietary infrastructure and advanced software empowers over 200,000 businesses globally—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with fully integrated solutions for managing everything from business accounts and payments to spend management and treasury, all the way to embedded finance on a worldwide scale.Founded in Melbourne, we are proud to have a diverse team of over 2,000 talented individuals across 26 offices worldwide. With a valuation of US$8 billion and strong backing from notable investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the global payments and financial platform of the future. If you're eager to embark on the most ambitious journey of your career, we invite you to join us.

About the Role AECOM is hiring a Creative Lead for a 12-month contract based in Melbourne. This role guides creative projects from concept to delivery, working closely with colleagues across different specialties. The Creative Lead shapes design solutions that reflect our brand and connect with clients. What You Will Do Lead creative projects from initial idea through to execution Inspire and mentor team members throughout the design process Collaborate with cross-functional teams to develop content for multiple platforms Deliver design work that supports and strengthens AECOM’s brand identity Location This contract position is based in Melbourne.

About the Role tal is hiring a Customer Experience Specialist in Melbourne. This position serves as the first point of contact for customers, handling inquiries, sharing product information, and resolving issues with care and efficiency. What You'll Do Respond to customer questions and requests Offer clear, accurate information about products Work to resolve customer concerns quickly Support a team focused on customer satisfaction Who This Role Suits This role fits individuals looking to build a career in customer service. Expect hands-on experience and the chance to strengthen communication skills while working with a team that values excellent service.

Accor Hotels in Melbourne seeks a Guest Experience Agent to join the front office team. This role is the first point of contact for guests, setting the tone for a welcoming and memorable stay from the moment they arrive. Key responsibilities Welcome guests upon arrival, assisting with check-in and check-out processes Answer questions and provide details about hotel amenities and local attractions Address guest concerns or issues promptly and with professionalism Collaborate with colleagues to ensure smooth and consistent service What we’re looking for Clear communication and strong interpersonal skills A focus on delivering excellent customer service Problem-solving ability and composure in busy situations Experience in hospitality or customer-facing roles is helpful

Join our dynamic product team at Squiz, where we are dedicated to developing a cutting-edge cloud-based Digital Experience Platform (DXP). Our platform encompasses essential features such as Content Management, Optimization tools, and comprehensive Platform services.We are on the lookout for a Software Engineer/Team Lead to become a vital part of our engineering team on a permanent basis. This unique role is designed to blend hands-on coding with team leadership responsibilities, striking a balance of approximately 50/50.We offer location flexibility! This position is open to all candidates located on the east coast of Australia, including Sydney, Melbourne, or Brisbane.This is a hybrid role, providing the freedom to work in a manner that suits your lifestyle.

Cadmus works to transform assessment for students and educators, supporting millions of learners and thousands of teachers worldwide. The company’s platform aims to make assessment more meaningful and accessible. Design at Cadmus is not just about aesthetics; it involves understanding educational systems, institutional requirements, and the complexities of large-scale change. Role overview The Senior Product Designer position is located in Melbourne, Victoria, Australia. This role shapes the Cadmus platform to support academic integrity and enhance the experience for both students and educators. Thoughtful design in this context helps reduce cheating and encourages the adoption of new tools by educators. What you will do Lead the design process across major platform areas, from early discovery and problem definition through to high-fidelity design, delivery, and post-launch iteration. Collaborate closely with product managers, engineers, and the learning team to improve user experiences. What success looks like In the first year, success in this role includes: Delivering design solutions that improve the academic user experience, as shown by increased adoption, fewer support requests, and positive feedback from academic users. Contributing to the Cadmus design system, raising product quality and ensuring consistency for the engineering team. Leading user research that shifts the product team’s approach to at least one major challenge, providing real insights into academic and student needs. Ensuring faithful implementation of designs, minimizing gaps between Figma concepts and the delivered product.

Role Overview & ImpactJoin our dynamic team as a Customer Experience Specialist - Accounting, where you'll serve as a vital brand ambassador. Your mission is to deliver exceptional support and expert guidance to small business owners, bookkeepers, and accountants, helping them fully leverage the benefits of Xero. As a trusted business advisor, you will consistently provide high levels of customer satisfaction across all contact channels, skillfully solving problems and demonstrating how Xero adds value to their operations.You will engage in proactive outreach and reactive support, assisting both new and experienced users in maximizing their experience with Xero. This involves clear communication of outcomes, participation in proactive outreach campaigns, and utilizing your resources to offer empathetic and comprehensive solutions. Your resilience, adaptability, and passion for problem-solving will be key in this fast-paced environment.The Team & CollaborationOur Customer Experience team is dedicated to delivering top-notch support, aiming to become trusted advisors to our customers. Collaborating effectively across all departments at Xero, the team focuses on swiftly resolving customer inquiries through various channels.Current Focus AreasGuiding customers through accounting fundamentals while addressing support queries.Adapting to the evolving landscape of our Customer Experience strategy and the products we support.Leveraging tools and technologies, including Generative AI and case management applications like Salesforce, to enhance customer experiences.Striving for and achieving key performance metrics related to productivity, quality, and customer outcomes such as retention and utilization.Work ArrangementsThis position operates on a hybrid work model, requiring three days in the office, with Wednesday as a mandatory in-office day. You will have the flexibility to work from home for the remaining two days. Please note that the initial training period will require full attendance in the office for five days a week.