About the job
Who We Are
At Heidi, we believe that healthcare deserves a harmonious approach—one that fosters continuous and deeply human care. We are pioneering an AI Care Partner that collaborates with clinicians to achieve this vision.
Our diverse team, consisting of doctors, engineers, designers, researchers, and creatives, is dedicated to creating tools that allow clinicians to concentrate on what truly matters: their patients.
In just 18 months, Heidi has reclaimed over 18 million hours for healthcare professionals, facilitating 73 million patient visits across 116 countries. Currently, Heidi powers more than two million patient visits weekly on a global scale.
With nearly $100 million in funding, we are expanding into the US, UK, Canada, and Europe, collaborating with leading health systems like the NHS, Beth Israel Lahey Health, and Monash Health.
The Role
As a Senior AI Model Engineer on the Model Platform team, you will work closely with our Engineering Manager. You will serve as a technical leader, addressing critical challenges related to our models.
Your mission is to propel significant advancements in our model capabilities, spearheading research and development in areas such as advanced fine-tuning (RLFT), alignment, and reasoning. You will leverage your in-depth machine learning intuition and research experience to push the boundaries of our models' potential.
What You’ll Do:
- Lead Model R&D Initiatives: Oversee major research and development projects aimed at achieving transformative improvements in model performance, from ideation through to production.
- Solve Complex Problems: Address the most challenging and ambiguous technical issues related to model behavior, alignment, and safety.
- Develop Cutting-Edge Fine-Tuned LLMs: Utilize the latest tools and frameworks to construct advanced fine-tuned Large Language Models within Heidi.
- Collaborate Across Teams: Work with product, medical knowledge, and design teams to streamline prompt engineering and establish agentic AI and model evaluation frameworks.
- Innovate New Techniques: Go beyond existing literature to create unique fine-tuning or data generation methods specifically designed for our healthcare domain.
- Mentor and Inspire: Guide mid-level engineers and contribute to their professional growth.

