Technical Account Manager

At NiCE Systems, we embrace challenges and push our limits. Our ambition drives us to be game changers, and we play to win. We set the highest standards and consistently exceed them. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your passion.What does the role involve?The Technical Account Manager (TAM) acts as a trusted advisor to our customers, ensuring their success with NiCE solutions. This position entails both proactive and reactive post-implementation support to align customer priorities with NiCE’s business objectives. The TAM cultivates strategic relationships across client organizations, influencing tactical activities to deliver outstanding service.In this role, you will be the primary liaison between customers and NiCE’s support teams, managing escalations, resolving critical issues, and promoting best practices. As part of the Support Management Team, the TAM specializes in technical communication, escalation management, and continuous improvement.How will you make an impact?Develop in-depth expertise in NiCE solutions and relevant third-party integrations for assigned accounts.Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend enhancements where necessary.Act as the first point of escalation for unresolved process issues.Coordinate problem resolution across internal teams, driving actions, communication, and root cause analysis.Foster strong relationships with customer technical teams and management stakeholders.Identify barriers to solution adoption and collaborate with NiCE and customer teams to maximize value.Implement and maintain account-specific practices aligned with the global TAM operating model.Oversee the transition from Client Services to Support, ensuring thorough documentation, sign-off, and readiness for ongoing success.Serve as backup for Support Managers as needed.Mentor and coach technical engineers.Advocate for customer needs within Product Management, R&D, and other internal teams.Lead root cause analysis and best practice sessions with customers and internally.Participate in on-call rotations and occasional travel as part of a 24/7 support organization.

Become a Force for Good with Axon.At Axon, our mission is clear: Protect Life. We tackle society's most pressing safety and justice challenges through our innovative devices and cloud software. Collaboration is at the heart of our work; we connect with honesty and empathy, embracing diverse perspectives from our customers and communities.Life at Axon is dynamic, demanding, and rewarding. Here, you will take initiative and make a significant impact. Grow continuously while contributing to a mission that truly matters at a company that values you.Your ImpactAs a Technical Account Manager, you will be the key liaison for our major customers, nurturing long-lasting strategic relationships. You will deliver technical insights, oversee project management, and advocate for customers to help them achieve their operational objectives using Axon's solutions. By collaborating with cross-functional teams, you will provide critical feedback on customer needs and challenges, shaping our internal product strategies. Embracing various roles—from consultant to product specialist to project manager—you will empower customers to enhance their daily processes.Your contributions will be vital in ensuring that Axon's solutions meet essential customer requirements while delivering outstanding technical support and service. Your expertise and dedication will be instrumental in driving Axon’s mission of safeguarding lives and promoting transparency through innovative technology.What You’ll DoLocation: Melbourne, Australia (On-site a minimum of 3 days per week)Travel Expectations: 20%Reports to: Service Delivery Manager, Australia & New ZealandDevelop deep expertise in Axon technologies, including Axon Evidence, body cameras, and the Fleet system.Act as the primary technical contact between Axon and our customers.Engage in operational and technical discussions to ensure effective communication and teamwork.Establish and maintain a robust internal Axon network to support both our customer-facing team and the customer Project Team.Provide field support, including the setup and configuration of Axon hardware such as TASER and BWC docking stations.Assist customers with inventory management of Axon devices.Monitor support tickets, deliver tier 2 technical troubleshooting, and escalate issues as necessary.Ensure compliance with Service Level Requirements (SLRs) and contractual commitments.Support the Program Manager and/or professional services team by providing required materials and information to enhance customer experience.

KPMG Australia is seeking an Assistant Manager for the Technical Accounting Advisory team in Melbourne. This role centers on supporting clients as they address complex accounting matters and regulatory requirements. Role overview As Assistant Manager, the focus is on guiding clients through technical accounting challenges. The position involves providing clear, practical advice tailored to a variety of client needs. Work will span a diverse client base, offering exposure to different industries and accounting scenarios. What you will do Advise clients on technical accounting issues Help clients interpret and apply relevant accounting standards Assist with navigating regulatory frameworks Requirements Experience in technical accounting and a strong understanding of regulatory requirements are essential. The ability to communicate complex concepts clearly and work with a range of clients is important for success in this position.

Take charge of relationships. Drive strategic initiatives. Transform IT into a competitive advantage.First Focus stands as Australia's premier mid-market Managed Service Provider (MSP), a title we wear with pride, endorsed by Cloudtango for eight consecutive years as the top MSP in Australia. With a dedicated team of over 330 professionals across Australia, New Zealand, and the Philippines, we continue our trajectory of growth after more than 15 years in the industry.Our culture is centered around being informed, aligned, and supportive, with a strong emphasis on recognizing and rewarding performance. We seek intelligent individuals who are eager to take on real responsibilities, devoid of office politics or distractions—just talented people engaged in impactful work.The RoleThis is not a passive role; as a Technical Account Manager, you will serve as the trusted advisor for a diverse portfolio of small to mid-market clients. You will adeptly navigate between technical intricacies and business strategies, simplifying complex concepts to assist clients in making informed IT decisions.Your skills will include technical proficiency, commercial acumen, and the ability to engage effectively with stakeholders at all levels. You will converse about infrastructure, cloud solutions, and security with engineers, while also articulating risk assessments, ROI, and strategic priorities with clients ranging from IT managers to C-suite executives.You will:Serve as the primary technical and strategic advisor for your assigned client portfolioFacilitate meaningful QBRs, roadmap planning sessions, and business reviewsConvert technical insights into actionable business strategiesIdentify opportunities for enhancing security, improving infrastructure, and optimizing investmentsGuide clients from reactive IT practices to proactive management through CORE, our service that secures their environments, integrates AI and automation, ensures compliance, and delivers measurable ROICollaborate closely with engineering and service teams to fulfill commitmentsEstablish long-term, trust-based relationships where clients feel genuinely supportedWhy You’ll Love It HereGenuine ownership of your client accountsAutonomy in decision-making, supported by seasoned leadershipAccess to knowledgeable engineers who are always available to assistA culture that prioritizes customer delight over mere satisfactionFlexible hybrid working arrangements that honor work-life balanceWhat We’re SeekingProven experience as a Technical Account Manager, IT Consultant, or in a similar role within an MSP or complex multi-client setupRobust technical expertise in infrastructure, cloud technologies, security, and modern workplace solutionsEffective communicator adept at engaging senior stakeholders and C-suite executivesStrong commercial insight, comfortable discussing budgets, value propositions, and long-term strategiesComposed, solution-oriented approach in complex scenarios

Are you a results-driven professional with a passion for building lasting relationships? Smiths Group is seeking an experienced Key Account Manager to join our dynamic team in Melbourne. In this pivotal role, you will be responsible for managing key client accounts, ensuring high levels of customer satisfaction, and driving business growth.As a Key Account Manager, you will leverage your expertise to identify customer needs, develop tailored solutions, and collaborate with cross-functional teams to enhance our service offerings. This is an exciting opportunity to make a significant impact in a company committed to innovation and excellence.

Join Caseware, a pioneering Fintech firm from Canada, which has been a leader in the global audit and accounting software industry for over three decades. With more than 500,000 users across 130 countries, and our solutions available in 16 languages, we're on a mission to enhance financial reporting and auditing for professionals worldwide. Although you may not be familiar with us yet, over 36,000 accounting and audit professionals proudly showcase Caseware as a skill on their LinkedIn profiles!As our Account Manager in the APAC region, you will cultivate and strengthen strategic partnerships with C-level executives, particularly within the Government sector. Your role will involve understanding their unique needs and delivering tailored solutions that maximize value. By proactively engaging with our clients, implementing retention strategies, and spearheading growth initiatives, you will ensure the successful adoption of Caseware's innovative cloud solutions.Key Performance Areas include:· New & Additional Business Development (Upselling, Cross-selling, Migration)· Enhancing Customer Retention & Satisfaction· Driving Revenue Growth (Net of CPI)· Account Engagement & CoverageThis is a Full-time permanent position This role is hybrid. The successful candidate will work both from the office and remotely. Our office is located at L4, 365 Little Collins Street, Melbourne, VIC 3000

About the Role: As an Account Manager at AvePoint, you will serve as the primary contact for a dedicated portfolio of our existing clients. Your mission is to foster a trusted advisor relationship, aiming to achieve and enhance customer objectives that lead to account renewals, upselling, and cross-selling opportunities. In this role, you will execute AvePoint’s vision and strategy within your territory of established customers. Your focus will be on renewing contracts and expanding our presence within these accounts. Additionally, you'll assist customers with any inquiries or challenges they may face, leveraging our team's support. Your goal will be to cultivate strong relationships and identify new business challenges and pain points to facilitate successful deal closures.

Are you passionate about data, committed to partner success, and ready to disrupt the ecommerce landscape? Join Pattern as we strive to elevate one of the fastest-growing companies in the US! We are looking for a driven individual with a unique blend of tenacity and analytical skills to help us reach new heights.At Pattern, we empower brands to thrive in global ecommerce marketplaces through our cutting-edge technology and artificial intelligence. With access to over 46 trillion data points, we leverage advanced machine learning models to optimize and streamline every aspect of ecommerce growth for global brands. Our platform enhances advertising, content management, logistics, pricing, forecasting, and customer service, enabling hundreds of brands to achieve profitable growth across more than 60 global marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. Discover more at pattern.com or reach out to us at press@pattern.com.Recognized by Deloitte as one of North America’s fastest-growing tech companies and celebrated by Inc. as one of the best-led companies, we prioritize employee experience at the core of our business model. We are proud to be listed among Newsweek’s Global Most Loved Workplaces®.As our Amazon Account Manager, you will be responsible for driving the commercial success, strategic vision, and partner relationships for a diverse portfolio of global brands. You will collaborate with specialized teams in Amazon Advertising and SEO to achieve results that foster profitable marketplace growth. This role is ideal for someone who excels in a fast-paced environment, enjoys tackling complex challenges with data-driven insights, and builds strong, trust-based relationships with partners.

At BlueRock, we believe that doing what you love with the people you care about leads to positive outcomes . As a pioneering multidisciplinary firm, BlueRock is redefining how professional services are perceived. This core philosophy, combined with the entrepreneurial spirit instilled by our founder, Peter Lalor, has propelled BlueRock to rapid growth since our inception.We are passionate about our work and have mastered the art of attracting and retaining top talent and clients. From our beginnings as a disruptive startup, we have quickly evolved into a nationally recognized business, frequently appearing on Top 100 lists and earning the title of a ‘Great Place to Work’ for several years.About the RoleWe are seeking a dynamic and aspirational Accounting Manager to contribute to our expanding public practice team, joining fellow entrepreneurial and commercially savvy professionals. This full-time, permanent position is crucial to BlueRock's ongoing success, allowing you to collaborate with some of the most innovative business owners.What You Will DoMentor and guide our emerging talent through hands-on coaching and regular feedback, enhancing their technical and client-facing skills.Expand and nurture a robust client portfolio, ensuring continuous project and consulting opportunities for yourself and the team.Oversee practice delivery across compliance and advisory projects, including cash-flow forecasting, business acquisitions/sales, and specialized tax work, while effectively managing risks and applying practical tax strategies.Establish and maintain strong client relationships through regular meetings and interactions.Collaborate with our Accounting supervisors and management team to enhance program contributions.Proactively identify opportunities for added value or additional services for clients, working with various BlueRock divisions on these initiatives.

About UpGuardAt UpGuard, we are revolutionizing cybersecurity by eliminating manual security hurdles with cutting-edge AI technology. Following our recent US$75M Series C funding, we are enhancing our infrastructure to handle a staggering 100 billion risk signals daily. This growth symbolizes not just expansion but a complete transformation in how organizations manage cyber risk.We have developed the Cyber Risk Posture Management (CRPM) platform that security teams truly appreciate. By merging security ratings, threat intelligence, and proactive AI, we enable organizations to stay ahead of an ever-changing attack surface.Our mission extends beyond merely creating another tool; we are shaping an entire category. We provide the autonomy to deliver world-class technology and the resources necessary to achieve global scale.At UpGuard, our rapidly growing customer base is a testament to our commitment to prioritizing customer satisfaction. Our Success team is dedicated to addressing the needs and challenges our customers encounter daily. We consistently innovate to discover new ways to ensure our customers flourish throughout their journey with UpGuard. We seek individuals passionate about helping others, solving problems, and building enduring relationships with new clients. Additionally, you will possess a business-oriented mindset to recognize opportunities for account expansion and enhance product adoption.Why Join Us?With the ongoing growth in the cybersecurity sector, we are expanding our team and seeking a Senior Account Manager to join our high-performing group. This role will focus on revenue retention and expansion within our key accounts. The ideal candidate should have a robust commercial background, preferably as an Account Executive or in SaaS renewals, with a solid understanding of the cybersecurity landscape, particularly in Third-Party Risk Management (TPRM).As a Senior Account Manager, you will report to the Manager of Account Management and play a crucial role in driving renewals while identifying opportunities for revenue growth within our existing client base. Collaboration with cross-functional teams will be essential to ensure our clients derive continuous value from our platform, with a focus on strategic account management and contract negotiations. Your ability to manage complex client relationships and comprehend their unique business needs will be pivotal in achieving our growth goals.

Join Nintex as a Senior Account Manager where you will play a pivotal role in driving customer success and fostering long-term relationships. Your expertise will help clients maximize the value of our innovative process automation solutions. With a focus on strategic account management, you will work closely with cross-functional teams to deliver exceptional results and ensure client satisfaction.

Join our dynamic team at Lightspeed Commerce Inc. as an Account Manager specializing in Capital. In this role, you will play a pivotal part in nurturing client relationships, driving revenue growth, and ensuring exemplary service delivery. Your expertise will guide businesses in leveraging our innovative solutions to meet their financial goals.

Lightspeed is seeking a Hospitality Account Manager to join the APAC Hospitality Sales team in Melbourne. This role manages inbound sales for hospitality venues across the APAC region, with a strong focus on relationship-building and understanding each merchant’s business needs. The goal is to provide solutions that align with customer objectives and support their growth. Key Responsibilities Serve as a trusted advisor to hospitality customers considering Lightspeed products, identifying needs and recommending tailored solutions. Build rapport through active listening, aiming to upsell and expand accounts during every interaction. Guide qualifying customers as they transition from basic to more advanced platforms. Demonstrate Lightspeed’s software, including core POS features and available modules or upgrades. Drive reactive upsells from inbound sales to increase monthly recurring revenue. Promote retailer advocacy to deepen company understanding and empathy for hospitality business owners. Collaborate with team members to achieve shared targets, occasionally assisting with tasks beyond the usual scope. Requirements Background in account management, sales development, or a similar role with a sales quota. Experience with solution-based consultative sales, preferably in a SaaS environment. Comfort using Salesforce.com and other tools to organize and track sales pipelines. An entrepreneurial mindset and a preference for working efficiently. This team values collaboration and celebrates both individual and group achievements.

Role Overview AECOM is hiring a Technical Director - Team Manager for its Melbourne office. This leadership role centers on guiding a team, overseeing technical operations, and maintaining high standards across projects. What You Will Do Lead and manage a team of technical professionals Oversee project delivery to ensure quality and consistency Shape project strategies in line with company objectives Promote new ideas and support continuous improvement within the team What We Are Looking For Strong leadership background with experience managing diverse teams Deep understanding of technical processes and project delivery History of aligning project outcomes with organizational goals

OpenTable is a leading platform in the dining industry with over 60,000 restaurant partners and more than 25 years of experience. As part of Booking Holdings, Inc. (NASDAQ: BKNG), we are dedicated to empowering restaurants to thrive by providing world-class technology. This allows restaurants to focus on what truly matters—their guests, their teams, and their financial success—while diners explore and book the ideal dining experience for any occasion.At OpenTable, each employee plays a crucial role in shaping our mission and culture. We are a global team that is passionate about hospitality and committed to caring for our partners.Role OverviewAs the Account Manager for Central Queue, you will serve as a strategic liaison between our advanced technology and the hospitality sector. Your primary objective will be to enhance customer engagement, increase reservation opportunities, and minimize churn rates among our restaurant partners. You will collaborate with a team that oversees the well-being of our largest customer segment, utilizing remote communication methods such as phone, email, webinars, and other platforms to share insights, conduct training, and address any issues.Our mission is to provide exceptional service to our customers by promptly identifying and addressing their needs. We assist restaurants in effectively integrating OpenTable into their operations, thereby fostering ongoing adoption of our services. By demonstrating the value of our offerings, we aim to significantly reduce churn. If you thrive on building and nurturing relationships, enjoy maintaining an organized schedule, and take satisfaction in fulfilling the needs of others, this role—and the OpenTable culture—will resonate with you!

Join Plexus, a rapidly expanding global leader in legal technology, where we are committed to revolutionizing the value of legal services. Our cutting-edge solutions are already embraced by over 200 renowned brands, such as L’Oréal, Woolworths, Coca-Cola, Lion, and Nike. As we advance our position in the legal tech sector, we have ambitious plans to enhance our products with AI capabilities, driving further growth and innovation.At Plexus, our team is driven by curiosity and a commitment to challenging the norm. We are passionately client-focused, striving to be the best versions of ourselves with a growth mindset and positive intent. We set high standards, focus on outcomes, and eliminate obstacles to achieving exceptional results. Change is part of our journey, and this opportunity is perfect for individuals who excel in dynamic and evolving environments.As an Account Manager within our Customer Success team, you will play a crucial role in fostering growth and delivering significant impact. You will be the trusted advisor that our clients depend on to transform their legal operations, enhance automation, and unlock sustainable value.Your main objective will be to achieve a Net Revenue Retention rate of over 115% across a high-value portfolio, managing over $3M in Annual Recurring Revenue. You will engage in discussions that extend beyond mere usage—focused on results, value realization, and future automation strategies.This role isn't just about managing relationships; it's about cultivating impactful, executive-level partnerships. You will guide our clients through critical milestones, identify growth opportunities, and leverage your commercial insight to secure renewals, expand accounts, and position Plexus as an essential partner.This position is available in either Melbourne or Sydney.Key Responsibilities- Develop and maintain strategic relationships with a diverse client portfolio, ensuring they achieve tangible outcomes with Plexus.- Conduct Executive Business Reviews (QBRs) efficiently—aligning on strategic objectives, demonstrating value, and influencing future product roadmaps.- Drive renewal and expansion conversations with confidence, navigating commercial negotiations for mutually beneficial outcomes.- Collaborate closely with Sales, Product, and other departments to enhance customer satisfaction and drive growth.

About Connecteam Connecteam is a startup headquartered in Tel Aviv. The company focuses on improving the work experience for deskless employees worldwide. Its business management platform helps thousands of organizations simplify team management so they can focus on growth and daily operations. Role Overview: SMB Account Manager This Melbourne-based position calls for an Account Manager with a strong drive for results. The role centers on expanding Connecteam's customer base and increasing revenue through upselling and cross-selling. Success in this role depends on the ability to work independently while also partnering with Sales Development Representatives (SDRs) and Customer Success Managers (CSMs) to support long-term growth.

At AKQA, a part of WPP, our Technology team innovatively designs and delivers cutting-edge digital products and platforms that redefine how brands engage with their customers. As we embrace the future, this increasingly incorporates AI-driven experiences that necessitate new methodologies in thought, development, and execution. As a Senior Technical Delivery Manager, you will be instrumental in transforming our operational practices, guiding teams in the adoption of modern tools, workflows, and AI-enhanced delivery methods in a dynamically evolving technology landscape. In this pivotal role, you will oversee the comprehensive delivery of intricate digital and AI-enabled products, closely collaborating with engineers, architects, and designers to actualize ambitious concepts. You will ensure that solutions are technically robust, scalable, and executed to the highest standards, striking a balance between rigorous delivery and a steadfast commitment to product quality and real-world impact. As a member of AKQA, you will thrive in an innovative and inclusive culture, surrounded by some of the brightest professionals in the industry. You will collaborate within a creative and technologically advanced team, influencing the evolution of modern delivery practices within a rapidly changing technological environment. Our hybrid in-studio/work-from-home model promotes both balance and flexibility.

Join Turner Townsend, a global leader in project management and consultancy, as a Project Manager in our Technical Services department. In this role, you will oversee crucial projects within the real estate sector, ensuring seamless execution from inception to completion. You will collaborate with cross-functional teams, manage stakeholder relationships, and deliver projects on time and within budget.

Join The Trade Desk as a Senior Account Manager, where you will play a pivotal role in driving client success and satisfaction. Your expertise will help elevate our clients' advertising strategies, ensuring they make the most of our cutting-edge technology.As a key member of our team, you will manage and grow client accounts, build strong relationships, and develop in-depth knowledge of our product offerings. Your ability to analyze data and provide actionable insights will be essential in achieving your clients' objectives.