Head of U.S. Customer Engagement Strategy & Innovation

Join AbbVie as the Head of U.S. Customer Engagement Strategy & Innovation, where you will lead transformative strategies that enhance customer relationships and drive innovation across our services. This pivotal role will require a visionary leader with a strong background in customer engagement, capable of aligning our business goals with customer needs.

Role Overview AbbVie is hiring a Director of HEOR Strategy in Oncology based in Mettawa. This leader will shape and implement health economics and outcomes research strategies for AbbVie’s oncology portfolio. The work directly supports both clinical and commercial planning, helping to demonstrate value to patients and healthcare providers.

Join AbbVie as the Payer Strategy Director II, where you will lead strategic initiatives aimed at enhancing our approach to Parkinson's Disease. This position is pivotal in shaping the payer landscape and ensuring access to innovative treatments for patients. You will collaborate with cross-functional teams to develop and implement strategies that align with our business goals and patient needs.

AbbVie Inc. is hiring a Director of Oncology Market Access Strategy based in Mettawa. This senior role leads key initiatives to improve patient access to AbbVie’s oncology products. The position centers on shaping and executing strategies that support the company’s commitment to better patient outcomes. Role overview The Director will guide market access strategy for AbbVie’s oncology portfolio. This involves working with teams across departments to ensure that access plans align with both business goals and patient needs. Key responsibilities Lead the development and execution of market access strategies for oncology products. Collaborate with cross-functional teams to support patient access initiatives. Ensure strategies reflect AbbVie’s mission to improve outcomes for patients. Requirements Experience in market access or related roles within the pharmaceutical or biotechnology sector. Strong leadership skills and the ability to drive strategic initiatives. Background in oncology is preferred.

Role Overview AbbVie is hiring an Associate Director of Payer Strategy for the Immunology division in Mettawa. This position leads strategic efforts to strengthen relationships with payers and improve access to AbbVie's therapies. Key Responsibilities Drive initiatives that support payer engagement and optimize coverage for immunology products. Work closely with colleagues across departments to align payer strategies with broader company goals. Focus on expanding patient access to important treatments in the immunology portfolio.

Role Overview AbbVie Inc. is hiring a Director of Pipeline Commercial Strategy with a focus on Immunology. This leader will shape and guide commercial strategies for AbbVie's immunology pipeline, working from the Mettawa location. Key Responsibilities Develop and execute commercial strategies to support the immunology pipeline. Work closely with cross-functional teams to align product positioning, pricing, and go-to-market plans. Apply market insights to inform decision-making and drive product success. Navigate complex market dynamics to improve patient access and engagement. Encourage innovation within the team and across projects. Who Thrives in This Role This position suits a strategic thinker who brings vision and a strong results orientation. Experience in leading commercial strategy within the pharmaceutical or biotech sector, especially in immunology, is important. The ability to collaborate, influence, and adapt in a complex market environment will help drive success.

Role Overview AbbVie is hiring a Senior Marketing Manager focused on PCP and Digital Engagement for Migraine within International Marketing & Commercial Operations. This position is based in Mettawa. Main Responsibilities Lead marketing initiatives aimed at improving patient engagement in the migraine space. Shape and execute strategies that connect with both healthcare professionals and patients. Collaborate with cross-functional teams to design and deliver effective campaigns. Use digital platforms to extend reach and increase the impact of marketing efforts across global markets. Collaboration and Impact This role works closely with colleagues from various disciplines to ensure campaigns are relevant and effective. The Senior Marketing Manager plays a key part in driving strategic marketing decisions that support AbbVie's goals in migraine care.

Join AbbVie as a Director of Payer Strategy II, focusing on innovative solutions for Parkinson's Disease. In this pivotal role, you will lead strategic initiatives to enhance patient access to our groundbreaking therapies.

AbbVie Inc. is hiring a Director of Global HEOR Strategy for the HS Portfolio, located in Mettawa. This position leads the development and execution of health economics and outcomes research (HEOR) strategies to advance the company’s goals. Role focus The Director will shape HEOR initiatives that support patient access and highlight the value of AbbVie’s therapies. The work involves collaborating with internal teams to align research with organizational priorities across therapeutic areas. Key responsibilities Guide HEOR strategy for the HS Portfolio Support efforts to improve patient access Demonstrate the value of AbbVie’s treatments through evidence-based research Location This role is based in Mettawa.

Role Overview AbbVie Inc. is seeking a Director of Market Access - Payer Strategy for the Immunology division, based in Mettawa. This leadership position focuses on shaping and executing payer strategies to improve patient access to AbbVie's therapies. What You Will Do Lead the development and execution of payer strategies for immunology products. Work with cross-functional teams to align market access initiatives with business objectives. Drive projects that support patient access and strengthen AbbVie's market position. Identify opportunities to support sustainable growth through effective payer engagement. Collaboration This role partners closely with colleagues across functions to ensure payer strategies are integrated and effective.

Role Overview AbbVie is hiring a Director of Enterprise Strategy & Planning for its Mettawa location. This senior leader shapes and executes enterprise-wide strategy, partnering with teams across the organization to align efforts and deliver business outcomes. The role requires a strong grasp of market trends and the ability to spot opportunities for growth. Key Responsibilities Lead the development and implementation of enterprise strategy Collaborate with cross-functional groups to ensure strategic alignment Advise on navigating complex market conditions Identify and evaluate new growth opportunities Location This position is based in Mettawa.

Role Overview The Manager of Market Access Data Strategy and Business Intelligence at AbbVie guides data-focused projects that support and strengthen market access strategies. This position shapes how data and business intelligence inform key decisions and improve operations.

Role Overview AbbVie Inc. is hiring an Associate Director, Market Access Data Strategy and Business Intelligence in Mettawa. This position focuses on using data insights to inform and strengthen market access strategies within the biopharmaceutical sector. Key Responsibilities Shape market access strategies by applying analytical expertise to business intelligence and data strategy initiatives. Work closely with teams across the organization to identify and implement solutions that support market access goals. Use data-driven approaches to help improve patient outcomes and inform business decisions. What We’re Looking For Strategic thinker with a strong background in analytics. Experience in the biopharmaceutical industry. Ability to collaborate effectively with cross-functional teams.

Join AbbVie as an Associate Director of Trade Strategy & Marketing in the Neuroscience division focusing on Eye Care Retail. In this pivotal role, you will lead the strategic direction and execution of marketing initiatives that enhance our product positioning and drive market growth. You will collaborate with cross-functional teams to develop and implement innovative trade strategies that resonate with our target audience.

Purpose:AbbVie is looking for a dynamic Director to join our Aesthetics & Regenerative Medicine Health Economics and Outcomes Research (HEOR) Strategy team. This key leadership role will spearhead strategic research initiatives for both pipeline and market-ready products, aimed at facilitating regulatory approval, reimbursement processes, and product differentiation. With a diverse portfolio of over 30 innovative products in development, including both cash-pay and reimbursable options, you will play a pivotal role in advancing our mission.Responsibilities:Lead patient-centered outcomes research (PCOR) and collaborate with clinical development teams on co-primary and secondary patient-reported outcomes (PRO) endpoints for global market approvals.Develop and oversee PRO strategies, including development and implementation, as well as global regulatory submissions to secure approvals for drugs and devices.Craft and execute comprehensive HEOR strategic plans encompassing real-world evidence studies, economic modeling, and payer dossiers to support product approval, market access, reimbursement, and differentiation.Collaborate with cross-functional stakeholders to create strategic plans and budgets that align with portfolio priorities.Establish robust partnerships with HEOR Centers of Excellence (COEs) to maintain a cohesive, cross-functional HEOR presence.Lead the design and execution of HEOR projects, ensuring scientific communication of findings at industry congresses and in peer-reviewed journals.Promote cross-functional collaboration and engage effectively with senior leadership.Exhibit executive presence and engage with senior leaders and external key opinion leaders (KOLs) effectively.

Join AbbVie, a global leader in biopharmaceutical innovation, as the Associate Director of HEOR Strategy. In this pivotal role, you will drive the development and execution of Health Economics and Outcomes Research (HEOR) strategies that inform decision-making and demonstrate the value of our products. You will collaborate with cross-functional teams to ensure alignment with business objectives and support market access initiatives.

Join AbbVie as the Director of HEOR Strategy for our Global Immunology Pipeline. In this pivotal role, you will lead the development and implementation of health economics and outcomes research strategies that drive market access and inform clinical decision-making. Collaborate with cross-functional teams to ensure that our innovative immunology solutions meet the needs of patients and healthcare providers worldwide.

Join AbbVie as the Director of Market Access, focusing on Trade Strategy and Marketing within the Neuroscience specialty. In this pivotal role, you will lead initiatives aimed at enhancing patient access to innovative therapies, collaborating with cross-functional teams to develop impactful trade strategies. Your expertise will drive the execution of marketing plans that align with our mission to improve patient outcomes.

Join AbbVie as a Finance Business Partner specializing in Intercontinental operations. In this pivotal role, you will collaborate with cross-functional teams to drive financial strategy and business insights that support our global objectives. Your expertise will guide critical decision-making processes and ensure fiscal responsibility across our specialty divisions.

Become a Part of Our Dynamic Team!At DSI Systems, we bring over four decades of expertise in sales enablement and tailored business solutions, offering unparalleled value that drives results for our esteemed clients and partners. We are actively seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our vibrant and fulfilling work environment is designed to foster your growth while enabling you to make a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) provides direct, on-the-ground support to AT&T customers in busy national retail settings. In this role, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-traffic situations. Achieving success in this position requires exceptional communication abilities, emotional resilience, comfort with technology, and the capacity to maintain professionalism and accuracy in a bustling retail environment. Key Responsibilities: Customer SupportDeliver courteous, professional, and solution-oriented assistance to AT&T customers in national retail outlets.Address inquiries regarding billing, account adjustments, plan modifications, device support, and service issues.Troubleshoot wireless devices, network complications, and feature functionalities.Maintain focus, professionalism, and service excellence in high-volume retail conditions, especially during peak times and escalated scenarios. Retail Partner SupportServe as the AT&T subject matter expert for retail staff and third-party partners.Act as the primary AT&T liaison for these partners, managing in-store support for escalated retail issues.Engage proactively with store leadership to resolve customer concerns, fostering alignment and ensuring a premier customer experience.Work Environment & SchedulingThis position is conducted in a retail setting, requiring standing, walking, and engaging on the sales floor for up to 8 hours daily.Ability to work flexible hours, including evenings, weekends, and holidays, depending on business needs.Comfortable in a bustling, customer-facing environment with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while interacting with customers in real-time.Meticulously document all customer interactions.Comply with company policies, regulatory requirements, and privacy standards.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and sustain approved planograms for mobile devices and associated signage.