Cx Project Manager With Genesys Cloud Expertise jobs in Mexico City – Browse 393 openings on RoboApply Jobs

Cx Project Manager With Genesys Cloud Expertise jobs in Mexico City

Open roles matching “Cx Project Manager With Genesys Cloud Expertise” with location signals for Mexico City. 393 active listings on RoboApply Jobs.

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Miratech logoMiratech logo
Full-time|On-site|Mexico City

Join our dynamic team at Miratech as a CX Project Manager specializing in Genesys Cloud solutions. In this pivotal role, you will oversee the planning and execution of customer experience projects, ensuring alignment with our strategic goals while leveraging your expertise in Genesys Cloud. You will collaborate with cross-functional teams to deliver innovati…

Apr 7, 2026
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Miratech logoMiratech logo
Full-time|On-site|Mexico City

Join our team as a Genesys Cloud CX Business Analyst. In this role, you will play a critical part in optimizing cloud-based customer experience solutions. Your expertise will guide our clients in enhancing their customer engagement strategies through advanced analytics and innovative technology. Collaborate with cross-functional teams to deliver data-driven insights and solutions that drive business outcomes.

Apr 30, 2026
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Miratech logoMiratech logo
Full-time|On-site|Mexico City

We are seeking a highly skilled Project Manager with proven experience in Genesys platforms to join our dynamic team. The ideal candidate will be responsible for leading projects from inception to completion, ensuring they meet both client and organizational standards. You will collaborate closely with cross-functional teams, manage project timelines, and communicate effectively with stakeholders.

Feb 10, 2026
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Sutherland logoSutherland logo
Full-time|On-site|Mexico City

Join Sutherland as an Implementation Engineer, specializing in Cisco and Omnichannel CX. In this role, you will be instrumental in implementing and optimizing cutting-edge customer experience solutions that leverage Cisco technologies. You will collaborate with cross-functional teams to ensure seamless integration and deployment of solutions, enhancing our clients' customer engagement and satisfaction.

Mar 25, 2026
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ALTEN México logo
Full-time|Remote|Remote — Mexico City, Mexico City, Mexico

ALTEN México is a leading firm in engineering and technology consulting, looking for a passionate Junior IT Project Manager to join our dynamic team. At ALTEN, we engage in a variety of technological projects across industries such as automotive, finance, telecommunications, and more, delivering tailored solutions to our clients.In this role, you will be tasked with facilitating the agile development process, training and guiding teams, removing obstacles, and promoting the use of standards and best practices. Additionally, you will manage projects utilizing both agile and traditional methodologies, ensuring the successful execution and delivery of products that align with business objectives.Key Responsibilities:Organize and facilitate agile ceremonies: daily stand-ups, planning sessions, reviews, and retrospectives.Collaborate with the Product Owner to manage the backlog and ensure compliance with timelines.Handle estimation and forecasting of user stories to ensure understanding of requirements.Identify and resolve impediments affecting team progress.Ensure product iterations are tested and released under an agile framework.Track traditional projects (Waterfall), providing transparency on progress and risks.Promote an agile culture and best practices within the team.

Jan 5, 2026
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Turner & Townsend logoTurner & Townsend logo
Full-time|On-site|Mexico City

The IT Infrastructure Project Manager is instrumental in the successful delivery of technology infrastructure for Data Centers and office environments. This pivotal position emphasizes the planning, coordination, and execution of IT connectivity infrastructure, encompassing structured cabling, communications room setups, ELV systems, and network hardware installations.Key ResponsibilitiesDesign & Technical CoordinationWork collaboratively with construction teams to establish MDF/IDF room specifications, addressing quantity, layout, cooling, and power requirements.Craft designs for passive IT infrastructure, incorporating structured cabling and ELV (extra-low-voltage) systems.Engage with network engineers to ensure comprehensive network and Wi-Fi design that aligns with deployment standards.Develop comprehensive infrastructure design packages in accordance with client guidelines and participate in design reviews prior to issuing work orders.Ensure meticulous planning for network hardware installation (switches, racks, patch panels, etc.).Project Delivery & ExecutionOversee the end-to-end delivery of IT infrastructure, coordinating with general contractors, cabling vendors, MEP teams, and network engineers.Prepare project proposals, RFPs, cost estimates, and preliminary timelines.Participate in site meetings, documenting actions and maintaining thorough project records.Monitor installation quality and progress across cabling, ELV, networking, and MEP interfaces.Utilize project management tools to keep project statuses, risks, issues, changes, and timelines updated.Manage alterations in design, change orders, and documentation for project closure.Ensure that client specifications are met efficiently and cost-effectively.Quality & ComplianceConduct field inspections and monitor compliance with cabling, MDF/IDF, and network installation standards.Maintain structured documentation throughout the project lifecycle.Communicate proactively with stakeholders regarding project milestones and challenges.

Mar 5, 2026
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Welocalize logoWelocalize logo
Full-time|On-site|Mexico City, Mexico

As a reputable global transformation partner, Welocalize propels businesses forward by enabling brands and organizations to effectively connect with and grow their international audiences. Offering a wide range of multilingual content transformation services in translation, localization, and adaptation for over 250 languages, Welocalize boasts a robust network of more than 400,000 in-country linguistic resources. Pioneering advancements in language services, we provide high-quality training data transformation solutions tailored for NLP-driven machine learning, merging technology with human expertise to gather, annotate, and assess all varieties of content. Our dedicated team operates across North America, Europe, and Asia, delivering exceptional services to our global clientele in key markets. Visit us at www.welocalize.com.Main Purpose: The Translation Project Manager will play a pivotal role in ensuring the successful planning, execution, monitoring, delivery, and closure of client projects. This role involves collaborating with clients to understand their needs and engaging our global team to fulfill these requirements, developing tailored solutions in line with Welocalize's Four Pillars: Customer Service, Quality, Innovation, and Global Teamwork. The ideal candidate will be a proactive and calm professional, adept at nurturing relationships with the entire project team and possessing the adaptability and enthusiasm to excel in a fast-paced environment. Please note that the working hours for this role will be 9am-6pm Pacific Time.

Jan 12, 2026
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welocalize logowelocalize logo
Full-time|Remote|Mexico City, Mexico

As a Translation Project Manager at welocalize, you will play a pivotal role in overseeing and managing translation projects from inception to completion. Your expertise will ensure that our clients receive high-quality translations that meet their specific needs and deadlines. You will collaborate with linguists and other project stakeholders to ensure smooth communication and project execution.

Jan 12, 2026
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latamcent logolatamcent logo
Full-time|On-site|Mexico

Join latamcent as a proactive and detail-oriented Project Manager, where you will play a vital role in managing client accounts and collaborating with internal teams. In this fast-paced environment, your organizational skills will shine as you oversee project timelines, deliverables, and execution to ensure successful project completion from initiation to delivery.You will closely collaborate with account teams, clients, and stakeholders to facilitate seamless project progression, ensuring clear communication and accountability throughout all phases.Your ResponsibilitiesProject Management & Team CoordinationAssist account teams to guarantee timely and high-quality delivery for all client initiatives.Oversee client action items, deliverables, promotions, and marketing calendar updates.Monitor tasks, timelines, and dependencies across various projects.Ensure effective communication between internal teams and external stakeholders.Document and communicate all responsibilities accurately.Marketing Calendar & PromotionsManage and update client marketing calendars and promotional schedules.Collaborate with internal teams to align marketing initiatives with agency goals.Serve as the primary contact for execution-related inquiries and updates.Ensure stakeholder alignment and communication at every project stage.Special Projects & OnboardingOversee the distribution of creative deliverables, ensuring accuracy and timely delivery.Facilitate new client onboarding by coordinating project setup, timelines, and resources.Collect and organize essential information for smooth transitions for new accounts.Work cross-functionally to position clients for long-term success.

Jan 30, 2026
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OpenTable, Inc. logoOpenTable, Inc. logo
Full-time|On-site|Mexico City, Mexico

As a leader in the dining industry, OpenTable is dedicated to enhancing the restaurant experience for millions of diners and over 60,000 restaurant partners. With more than 25 years of innovation, OpenTable, a subsidiary of Booking Holdings, Inc. (NASDAQ: BKNG), empowers restaurants through advanced technology, allowing them to prioritize their teams, guests, and profitability, while diners can effortlessly find and reserve the ideal restaurant for any occasion.At OpenTable, every team member plays a crucial role in shaping our mission and operational excellence. Join us in a global community that includes our portfolio of metasearch brands, where hospitality is not just a value but a defining aspect of our culture.Role OverviewWe are seeking a dynamic Customer Experience (CX) Manager to spearhead a cross-functional CX team aimed at optimizing customer journeys, enhancing operational performance, and fostering automation within our global Support organization. This role will directly oversee the Quality Assurance (QA) and Support Analytics teams.Key ResponsibilitiesLead and Develop a High-Performing CX TeamProvide effective guidance, mentorship, and professional growth opportunities for the Workforce Management (WFM), data, CX supervision, and automation teams.Establish performance goals, conduct impactful one-on-one meetings, and cultivate a culture rooted in accountability, constructive feedback, and ongoing improvement.Own CX Strategy and Roadmap for SupportTransform customer insights, QA results, and operational KPIs (such as CSAT, NPS, FCR, and quality scores) into a strategic CX roadmap.Prioritize initiatives that enhance both customer experience and operational efficiency across diverse channels and regions.Drive Insights, Analytics, and Workforce PlanningLead the CX Data Analyst and Workforce Planning Analyst in developing forecasts, dashboards, and analytics that guide staffing, channel strategy, and experience enhancements.Utilize Snowflake, SQL, and Tableau for reporting to analyze demand, contact drivers, automation performance, and agent experience, providing actionable recommendations.Lead Automation and AI OptimizationCollaborate with the Automation Analyst to assess and enhance automation performance (such as bots, self-service options, and AI tools).Establish success metrics and evaluation frameworks for new automation initiatives, ensuring they improve efficiency without compromising customer experience.

Mar 13, 2026
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Scopely logoScopely logo
Full-time|On-site|MX - Mexico City, Mexico

Join Scopely as a Senior Technical Project Manager, where you will play a pivotal role in overseeing and guiding innovative projects that shape the future of mobile gaming. You will collaborate with cross-functional teams, ensuring that projects are delivered on time and meet high-quality standards. Your expertise in project management will be critical in navigating the complexities of technical integrations and delivering exceptional gaming experiences.

Mar 18, 2026
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AECOM logoAECOM logo
Full-time|On-site|Mexico City

About the Role AECOM is hiring a Senior Project Manager for its Aviation sector in Mexico City. This position leads complex aviation infrastructure projects from planning through completion. The Senior Project Manager is responsible for delivering projects on schedule, within defined scope, and according to budget requirements. What You Will Do Oversee all phases of aviation infrastructure projects, from initiation through closeout Monitor progress to ensure projects meet deadlines and budget targets Coordinate with clients, contractors, and internal teams to keep work on track Address challenges as they arise to maintain project quality and client satisfaction About AECOM AECOM is a global company focused on infrastructure and environmental solutions. The team in Mexico City works on projects that shape the future of aviation and transportation.

Apr 16, 2026
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DaCodes logo
Full-time|Remote|Remote — Mexico City, Mexico

DaCodes is seeking a Salesforce Project Manager to join its remote team based in Mexico City. This position centers on leading complex Salesforce implementations for clients across Latin America and the United States. Role overview The Salesforce Project Manager plans, executes, and oversees Salesforce projects from initial concept through delivery. This work involves coordinating with business stakeholders, technical teams, and external vendors to ensure projects meet client needs and timelines. What you will do Lead end-to-end Salesforce implementation projects, managing all phases from planning to launch Collaborate with cross-functional teams, including developers, architects, UX/UI designers, and QA testers Work directly with clients to understand requirements and deliver solutions that support their operations Supervise project progress, resolve issues, and ensure deliverables meet quality standards Requirements Extensive experience managing Salesforce projects Proven ability to lead complex implementations involving multiple stakeholders Strong communication skills in English Comfort working remotely with distributed teams This role offers the opportunity to work on diverse projects for both startups and global brands, contributing to the design and optimization of cloud infrastructures. DaCodes values the expertise of its team and encourages professional growth in a collaborative setting.

Apr 28, 2026
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Concord Servicing logo
Full-time|On-site|Mexico City, Mexico City, Mexico

Join our dynamic team at Concord Servicing as a Cloud Infrastructure Engineer, where you will play a pivotal role in designing and managing scalable cloud solutions. Your expertise will contribute to enhancing our infrastructure's performance, reliability, and security.In this role, you will collaborate with cross-functional teams to deploy and manage cloud services, implement automation strategies, and optimize resource usage while ensuring high availability and disaster recovery.

Mar 26, 2026
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Orion Innovation logoOrion Innovation logo
Junior Cloud Developer

Orion Innovation

Full-time|On-site|Mexico City, Mexico City, Mexico

Orion Innovation is a distinguished, award-winning global business and technology services firm. We specialize in transformative business solutions and product development, emphasizing digital strategies, user experience design, and engineering excellence. Our unique blend of agility, scale, and maturity enables us to partner with clients across diverse sectors, including financial services, telecommunications, media, automotive, and life sciences.Position ObjectiveThe Junior Cloud Developer will be responsible for developing, implementing, and operating applications and services within cloud environments (primarily Google Cloud Platform). This role integrates backend development practices, DevOps/MLOps, and AI/ML modeling, ensuring quality, scalability, and operational efficiency.Key ResponsibilitiesDevelopment of backend services in cloud environments.Implementation and maintenance of CI/CD pipelines.Integration and deployment of AI/ML models.Management of Infrastructure as Code (IaC).Monitoring, observability, and continuous improvement of systems.Collaboration within agile teams (Scrum).

Apr 27, 2026
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PMG logoPMG logo
Full-time|On-site|Mexico City, Mexico

Join the PMG TeamRecognized as one of the Ad Age Best Places to Work for 11 consecutive years and as a Fast Company Best Workplace for Innovators since 2022, PMG is a premier global independent marketing services and technology firm. We aim to empower individuals and brands to believe that anything is achievable. By harnessing collective success, PMG integrates business strategy, transformation, creativity, media, and analytics through our proprietary operating system, Alli, to deliver state-of-the-art digital solutions and inventive media strategies.With a diverse team of over 900 professionals worldwide, we partner with leading brands such as Apple, Nike, Sephora, Experian, Therabody, Best Western Hotels & Resorts, Creed Fragrances, BNY, Intuit, CKE Restaurants, Travelex, and Whole Foods, impacting more than 85 countries.

Apr 11, 2026
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Turner Townsend logoTurner Townsend logo
Full-time|On-site|Mexico City

Join Turner Townsend as the Lead Project Manager specializing in hospitality construction projects in the vibrant Mexico City. In this pivotal role, you will oversee the planning, execution, and successful delivery of high-profile projects within the hospitality sector. Your leadership will guide cross-functional teams and ensure adherence to timelines, budgets, and quality standards.

Apr 7, 2026
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TransPerfect logoTransPerfect logo
Full-time|On-site|CDMX, Ciudad de México, Mexico

Position OverviewThe role of Project Coordinator at TransPerfect is essential to our success. Project Coordinators are responsible for managing all aspects of language and translation projects from initiation to completion, acting as the primary point of accountability for achieving project goals. This entry-level position is an excellent stepping stone for those interested in pursuing a career in Project Management, with opportunities to advance to Executive or Senior Project Manager roles. Key Responsibilities:Oversee the complete life-cycle of various localization projects in a dynamic environment.Coordinate all phases of projects and accurately forecast timelines for each stage.Collaborate with sales teams to define project parameters.Negotiate project deadlines and rates with vendors.Build and sustain excellent relationships with global contract translators and proofreaders.Track and manage project status effectively.Handle project finances, including budgeting and expense management.Prepare and maintain comprehensive project documentation.Adhere to all relevant procedures and guidelines.Conduct quality assurance checks at various stages to ensure accuracy and quality.

Mar 25, 2026
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Platacard logoPlatacard logo
Full-time|On-site|Mexico

We are seeking a dynamic Learning and Development (L&D) Project Manager to become the analytical core of our training team. In this pivotal role, your main objective is not to develop courses, but to identify operational performance issues and convert them into precise, strategic initiatives for the Instructional Design team. You will serve as the vital link between operational metrics and learning solutions, gaining insights into performance gaps, their causes, and how learning interventions can yield significant, measurable results. If you have a passion for data, performance analysis, and translating business challenges into effective learning strategies, we encourage you to apply for this exciting opportunity.

Apr 6, 2026
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monks logomonks logo
Full-time|On-site|Mexico City

About the Role monks is hiring a Project Manager for Influencer Marketing in Mexico City. This role leads influencer campaigns from start to finish, working closely with clients and partners to deliver strong results. What You Will Do Oversee influencer marketing projects through every stage, from initial concept to final execution Develop and manage partnerships with influencers to support client brand goals Plan campaign strategies and monitor performance, using both creative and analytical approaches Guide and motivate a multidisciplinary team throughout each campaign Who Succeeds Here Experience managing influencer marketing or similar digital campaigns Strong organizational and leadership skills Ability to balance creative thinking with data-driven decision making

Apr 14, 2026

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