Director of Technology Operations

Join Our Team at PayJoyPayJoy is a pioneering credit provider with a mission to empower under-served customers in emerging markets, enabling them to achieve financial stability and success. Our innovative, patented technology for secured credit acts as a gateway for new customers to access the credit system. Through PayJoy’s point-of-sale financing solutions and credit cards, we provide customers the opportunity to enhance their quality of life. Our credit offerings also empower customers to become micro-entrepreneurs, offering them financial security in challenging times. With our advanced machine learning, data science, and anti-fraud AI capabilities, we have successfully served over 18 million customers as of 2025, achieving sustainable profitability for ongoing growth.Role OverviewThe Director of Technology Operations is a pivotal role focused on overseeing and optimizing the tech infrastructure that supports our global operations. This includes enhancing the utilization of our tools to improve the experiences of both customers and clerks, automate processes, and track key support metrics. The Director will also be responsible for monitoring data reliability and translating new tool features into actionable insights. Additionally, this position will lead the Quality Assurance and Training teams, enhancing the quality of interactions between our agents and customers.

Role overview PayJoy is hiring a Director of Fraud Operations in Mexico City. This leader will shape the company’s approach to reducing fraud risk and protecting both the business and its customers. The position focuses on designing and managing systems for fraud detection and prevention, monitoring data for suspicious patterns, and guiding a team responsible for operational integrity. What you will do Direct the development and implementation of fraud detection and prevention processes Review and interpret data trends to spot and respond to potential fraud risks Lead, mentor, and grow a team dedicated to operational security Collaborate with teams across PayJoy to strengthen fraud prevention strategies Foster a culture of vigilance and fraud awareness throughout the company Location This role is based in Mexico City.

To learn more about the role, please visit this Medium article: GTM Strategy & Ops Role OverviewAbout Arkham Technologies:Arkham Technologies is a pioneering Data & AI platform dedicated to assisting large enterprises in:Consolidating disparate systems and dataCreating a singular source of reliable operational metricsAddressing intricate challenges using AI tailored to their specific operationsOur esteemed partners, including Circle K and Kimberly-Clark, collaborate with us to implement AI-driven solutions for sell-out forecasting, promotional analysis, and automated order allocation. With Arkham, they experience rapid, impactful results, laying a solid foundation for enduring AI transformation.Explore more about Arkham: YouTube ChannelMedium BlogThe RoleWe are in search of a GTM Strategy & Ops Specialist to manage and expand Arkham’s go-to-market engine from Mexico City. This role transcends traditional sales; it is centered around systems development, intelligence-driven strategies, and revenue accountability at the crossroads of:GTM LeadershipGTM EngineeringCommercial ExecutionYou will be responsible for transforming market and account intelligence into actionable revenue strategies. Your key decisions will determine:Our target marketsStrategies for account engagementOur competitive advantagesWhat You’ll Work OnAccount & Market Intelligence ManagementUtilize Arkham to gain in-depth insights into target markets and enterprise accountsIdentify key stakeholders, budget allocations, incentives, decision-making processes, and operational frameworksDevelop robust perspectives on where Arkham can exert the most influenceCustomized GTM Strategy DevelopmentConvert product capabilities into specific use cases for each accountAlign operational challenges with executive priorities and financial goals

About Arkham TechnologiesArkham Technologies is a cutting-edge Data & AI Platform that offers an extensive suite of tools designed to empower organizations in unifying their data. Our platform leverages advanced Machine Learning and Generative AI models to tackle the most complex operational challenges.Renowned industry leaders such as Circle K, Mexico Infrastructure Partners, and Televisa Editorial trust our platform to enhance data accessibility, automate intricate processes, and optimize their operations. Through our platform and dedicated implementation services, our clients experience significant time savings and cost reductions, establishing a robust foundation for enduring Data and AI transformation.About the RoleAs Arkham Technologies continues to expand and solidify its strong product-market fit, we are thrilled to welcome a Software Engineer Intern to our engineering team. This role presents a unique opportunity for aspiring developers to engage in a vibrant, innovative environment where data and scalable code intersect.In this position, you will collaborate closely with our seasoned engineering team to develop features that drive our Data & AI Platform. Your responsibilities will range from crafting robust APIs to enhancing the frontend experience and ensuring our infrastructure efficiently handles complex data workloads at scale.This internship blends learning with practical application. You will gain hands-on experience with our technology stack, tackling real-world software challenges while assisting in the creation of scalable, production-ready solutions. Your contributions will be essential in supporting our team and shaping the tools our customers rely on daily.Core ResponsibilitiesFeature Development & Implementation: Collaborate in building and maintaining high-quality software features, gaining exposure to both backend logic and frontend interfaces within the Arkham platform.Code Quality & Testing: Participate in code reviews and write automated tests to ensure the reliability of our codebase, learning to maintain a robust production environment.System Documentation: Assist in creating and maintaining clear technical documentation for APIs, system architecture, and internal tools to promote knowledge sharing across the team.Bug Fixing & Optimization: Work with senior engineers to identify, troubleshoot, and resolve software defects, while learning to enhance performance and improve user experience.What We ValueA passionate interest in technology and its potential to effect change.Strong communication, writing, and analytical skills developed in a collaborative team setting.A desire to learn and contribute in a fast-paced, innovative environment.Adaptability and resilience, with a readiness to confront complex technical challenges.

About Arkham Technologies:Arkham Technologies is a cutting-edge Data & AI platform tailored for large enterprises, enabling them to:Integrate disparate systems and data sourcesCreate a unified source of reliable operational metricsAddress intricate challenges through AI solutions customized to their operational needsProminent partners like Circle K and Kimberly-Clark collaborate with us to implement AI-driven solutions for sell-out forecasting, pricing and promotion analysis, as well as automated order assignment. With Arkham, they achieve rapid, high-impact results, laying the groundwork for enduring AI transformation.Discover more about Arkham:YouTube ChannelMedium BlogPosition OverviewWe are seeking a motivated GTM Strategy & Operations Intern to assist in scaling Arkham’s go-to-market strategies from our Mexico City office.This role is not your typical sales internship; it’s an analytical, hands-on position situated at the crossroads of:• GTM strategy• Data & AI• Commercial executionYou will collaborate closely with the founding team to transform market insights and account intelligence into actionable business opportunities.Key ResponsibilitiesSupport Account & Market IntelligenceConduct research on target markets and enterprise accounts utilizing Arkham’s platformAssist in mapping stakeholders, industries, and organizational structuresIdentify viable use cases and business prospectsContribute to Account Strategy DevelopmentHelp translate product features into relevant use casesConnect operational challenges to desired business outcomesParticipate in crafting account plans and market entry strategiesPrepare Customer-Facing MaterialsAssist in creating tailored presentations and concise one-pagersSupport the development of clear, structured narrativesHelp articulate compelling value propositionsFacilitate Commercial ExecutionSupport tracking of the pipeline and opportunities

About Arkham TechnologiesArkham Technologies is a pioneering Data & AI Platform that offers a comprehensive suite of robust tools aimed at unifying your data and applying advanced Machine Learning and Generative AI models to tackle your most intricate operational challenges. Our platform is trusted by industry leaders, including Circle K, Mexico Infrastructure Partners, and Televisa Editorial, to streamline data access, automate complex workflows, and enhance operational efficiency. By leveraging our platform and implementation services, clients benefit from significant time savings, cost reductions, and a solid foundation for sustainable Data and AI transformation.About the RoleWe are seeking a highly skilled Senior Data Engineer to take ownership of our high-performance Data Platform, built on the innovative Lakehouse architecture. In this pivotal role, you will engage with cutting-edge technologies such as Apache Spark, Trino, and Delta Lake, ensuring data governance and interoperability across various platforms. You will significantly influence our data infrastructure, managing the entire data lifecycle from ingestion through transformation to activation.

Join Platacard as the Director of Antifraud and Disputes Operations where you will lead a dynamic team dedicated to ensuring the security and integrity of our financial systems. In this pivotal role, you will strategize and implement innovative solutions to combat fraud and manage dispute resolutions effectively. Your leadership will be crucial in fostering a proactive culture that prioritizes risk management and customer satisfaction.

Join Clara as the Head of Revenue Operations in Mexico City, where you will play a pivotal role in driving our revenue strategy and operational excellence. Your leadership will be crucial in optimizing processes, enhancing customer experiences, and delivering measurable results. This hybrid role offers the flexibility of working from home combined with in-office collaboration.

Join our dynamic team at Miratech as a Network Operations and Observability Architect. In this pivotal role, you will leverage your expertise in network architecture and monitoring systems to enhance operational efficiency and visibility across our innovative platforms. You will design and implement observability frameworks that ensure optimal performance and reliability of our network services, working closely with cross-functional teams to identify and resolve issues proactively.

Role overview Accor Corporation seeks a Technology Manager in Mexico City. This position leads technology projects and manages IT teams, making sure technical resources align with business operations and goals. Main responsibilities Oversee technology projects from initial planning through completion. Guide and support IT teams to achieve project targets. Ensure technology initiatives match business and operational requirements. Collaborate with other departments to support effective project delivery. Offer strategic input to strengthen the company’s technology infrastructure. What success looks like Strong performance in this role means delivering technology solutions that drive business growth, building productive relationships across departments, and maintaining a dependable technology foundation for the company.

Join Segula Technologies as an Operations Specialist focused on Propulsion Systems, where you will be an integral part of our innovative team. You will collaborate on cutting-edge projects that drive advancements in propulsion technology.

Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.

About PayJoyAt PayJoy, we are committed to transforming lives through financial empowerment. As a pioneering credit provider, we focus on serving underprivileged populations in emerging markets, helping them achieve financial stability and prosperity. Our innovative secured credit technology creates pathways for new customers to access the credit system, enabling them to enhance their quality of life. With our point-of-sale financing and credit card services, we empower our customers to embrace micro-entrepreneurship and navigate challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025, all while maintaining strong profitability for sustained growth.About the RoleThe Merchant Operations Manager focusing on Operational Excellence is vital to our mission. This role is responsible for streamlining processes, enhancing operational efficiency, and ensuring strategic alignment across various projects. Key responsibilities include governance, resource management, performance measurement, and continuous improvement, utilizing agile methodologies and project management best practices to drive success.

At Serve Robotics, we are revolutionizing urban mobility with our innovative sidewalk robot, which embodies our vision for a future where deliveries are efficient and accessible. This technology is designed to alleviate street congestion, expand delivery reach, and support local businesses.Our fleet has successfully engaged customers, merchants, and pedestrians across major US cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago, transforming the delivery landscape. We are on the lookout for passionate individuals eager to elevate robotic deliveries from a novel concept to an everyday reality.About UsWe are a team of experienced professionals from the tech industry, specializing in software, hardware, and design. Together, we are committed to building a future that harnesses robotics, machine learning, and computer vision to solve real-world challenges while prioritizing end-user experience. Our agile and diverse team thrives on collaboration and respect, believing that the best solutions come from working together.As a Reliability Operations Engineer, you will enhance the operational reliability of our robotic and cloud systems. Your role will involve managing Tier 2 escalations, refining operational workflows, and conducting technical investigations during daytime hours in your region. You will collaborate closely with senior engineers, product teams, and Site Reliability Engineers (SREs) to tackle issues, improve processes, and ensure system robustness. You will play a vital role in incident response, providing timely updates and effective coordination across teams.

We are seeking a dynamic and results-driven Commercial Operations Lead to join our innovative team at Clara. This role is pivotal in guiding our commercial strategies and operational excellence, ensuring we achieve our business goals while delivering exceptional value to our customers.The ideal candidate will possess a strong analytical mindset, leadership skills, and a passion for driving performance in a fast-paced environment. As the Commercial Operations Lead, you will work closely with cross-functional teams to optimize our operational processes and enhance our market presence.

Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

Join Primero AI as an Operations GeneralistAre you an ambitious individual with a knack for thriving in a fast-paced startup environment? Primero AI is on the lookout for a talented Operations Generalist who is eager to learn quickly, execute tasks efficiently, and grow into a leadership role within our organization. This is a unique opportunity to wear multiple hats and tackle a variety of challenges in our dynamic workplace.About Primero AIAt Primero AI, we are revolutionizing the way large enterprises in Latin America harness artificial intelligence. Our flagship platform, Axis, integrates critical data, models businesses with a shared ontology, and deploys intelligent agents that operate with security, traceability, and human oversight when it matters most. We help businesses visualize their operations in real-time and develop impactful AI agents that drive measurable results, such as enhanced capital efficiency, improved credit placements, optimized inventory management, and increased profit margins.With a team comprising alumni from prestigious institutions like Harvard and UPenn, and experience from industry giants like Palantir, Microsoft, Meta, Robinhood, and McKinsey, we aim to establish ourselves as the leading AI solutions provider in Latin America.

Join Primero AI as an Operations GeneralistAt Primero AI, we are on a mission to revolutionize how businesses leverage artificial intelligence across Latin America. Our flagship platform, Axis, integrates critical data, models business processes within a cohesive ontology, and deploys agents that intelligently detect, recommend, and execute actions with utmost safety, traceability, and human oversight.As an Operations Generalist, you will play a pivotal role in a dynamic environment, contributing to our innovative solutions that enhance operational efficiency, optimize working capital, and improve credit placements and inventory management.We collaborate with industry leaders such as Tracsa, Verde Valle, Banorte, and Kueski. Our founding team, with backgrounds from Harvard and UPenn, brings experience from top-tier firms like Palantir, Microsoft, Meta, Robinhood, and McKinsey. We aim to establish Primero AI as the leading data-driven AI platform in Latin America.

Join our dynamic team at Stripe as a Consumer Operations Associate. In this role, you will be instrumental in enhancing our customer experience, ensuring that our clients receive the highest level of service. You will collaborate with various departments to resolve customer inquiries efficiently and contribute to the continuous improvement of our operational processes.