Customer Support Specialist

About Sibill Sibill is building a unified financial platform for SMEs and accountants. Many businesses still rely on disconnected tools for billing, payments, treasury, and accounting. Sibill brings these functions together in one modern system to save time and deliver real value. The company is ambitious, pragmatic, and focused on quality. Backed by interna…

Join dandy as a Clinical Support Trainer & Customer Experience Specialist in Milan, where you will play a vital role in enhancing our clinical training programs and improving customer interactions. In this position, you will lead training sessions, support clinical teams, and ensure a seamless experience for our clients. Your expertise will directly contribute to our mission of delivering exceptional healthcare services.

Join Lexroom, a pioneer in legal AI that champions clarity, speed, and trust.In a remarkably short time, we have evolved from a visionary idea to a reliable platform embraced by thousands of legal professionals across Europe.Our mission is to transform legal processes into faster, clearer, and more reliable experiences, empowering lawyers, law firms, and companies to focus on what truly matters.As we continue to scale rapidly, we are supported by top-tier investors and a world-class team dedicated to precision, clarity, and impactful results.Today, Lexroom stands as a trusted partner, actively shaping the future of legal AI with discipline and purpose.Why Choose Lexroom?Set the Standard: Be part of a team defining the benchmark for legal AI in Europe.Collaborate with Excellence: Work alongside outstanding colleagues in a culture that prioritizes competence, curiosity, and ambition.Make a Meaningful Impact: Your contributions will directly affect how legal professionals work—more efficiently and effectively.At Lexroom, we focus on tangible outcomes: a trusted platform, a distinguished reputation, and a new standard for the legal industry.

About UsAt Sibill, we are revolutionizing the financial operating system for SMEs and accountants. Currently, businesses and firms rely on fragmented and inefficient tools. We aim to change this: by integrating invoicing, payments, treasury, and accounting into a single modern platform, we provide time back to our users and create real value.We are ambitious, pragmatic, and efficient. We build quickly and always strive for excellence.As a rapidly growing company, we are backed by some of the finest international investors, including Keen Venture Partners (Fiscozen), Founders (Pleo), Exor Ventures (Qonto, Alan), Notion Capital, and Creandum (Klarna, Spotify).This is just the beginning.If you want to build something that can change the way 90% of companies in Italy operate, this is the right place for you.The RoleWe are looking for a Technical Customer Success Specialist with a solid accounting background to help our client accounting firms maximize their use of Sibill.You will play a crucial role in onboarding new clients, providing support on technical issues, and bridging our product, tech, and sales teams. This is not just a traditional support role; you will take ownership of the entire customer journey and actively contribute to product and process improvements.Your ResponsibilitiesGuide new clients through the onboarding and platform configuration process, including accounting/financial settings.Provide first-level technical support and troubleshoot issues.Build and maintain strong, long-lasting client relationships.Collect and share customer feedback with product and tech teams.Assist in designing scalable Customer Success processes as the team grows.Act as a trusted partner for clients, ensuring a seamless and valuable experience.You Are the Right Fit IfYou have at least 2 years of experience in accounting firms, finance, or controlling.You are looking to transition into a role that combines Customer Success and Account Management.You enjoy working with clients and are driven to help them succeed.

Join our dynamic team at Collabera as a Customer Support Representative! In this role, you will engage with customers to provide exceptional service, handling inquiries and resolving issues with professionalism and efficiency. You will play a key role in enhancing customer satisfaction and loyalty.

Join Treatwell as a Customer Success Specialist (CX) and play a crucial role in enhancing the customer experience for our valued clients. As a part of our dedicated team, you will ensure that every customer interaction is positive and productive, driving satisfaction and loyalty.

Customer Success Training Specialist - Protected Categories L.68/99Join Treatwell in revolutionizing the beauty industry! We are on the lookout for a dedicated Customer Success Specialist to engage our clients during their initial months with Treatwell.Your mission will be to provide exceptional support to new partners, guiding them through the seamless use of our SaaS platform, TreatwellPro, and ensuring their onboarding experience is flawless.It will be your responsibility to empower them to fully utilize TreatwellPro's features, fostering their independence while highlighting the software's value and importance for their business.Key Responsibilities:Oversee the onboarding process for new partners, training them on the management software.Educate clients on utilizing the tools we provide to digitize their business.Engage our partners, ensuring they understand all the advantages of our product and integrate it into their operations.Maintain constant communication with new partner salons, addressing inquiries and various issues.Collaborate with the sales team to guarantee the best possible experience for partners.Must belong to the Protected Categories under Law 68/99About You:Experience in a related role, preferably within the digital sector.Adept at engaging clients and conveying the benefits of digitization and SaaS.Skilled in asking the right questions to ensure partners comprehend the training and can effectively use our software.Ability to interpret and translate client requests, helping them achieve optimal results through our product.Excellent communication skills, capable of building relationships with both partners and colleagues.A collaborative team player who cares about both individual and team success.About TreatwellWho are we?We are a collective of over 800 passionate talents across Europe.The smartest software for salons, connected to the leading marketplace in Europe.More than 55,000 partner salons.Operating in 13 countries.Facilitating 23.5 million appointments annually.And the best is yet to come.If you’re excited about transforming the beauty industry, this is your place. Join us and become a part of our team!What We Offer:Initial fixed-term contract with a salary commensurate with experience.Monthly voucher of €40 for use on the Treatwell App.Performance-based monthly bonus.Access to a psychological wellness platform.40% discount on Italo Treno and other company conventions.

At AlfaDocs, we are committed to revolutionizing the healthcare sector. Our advanced software platform simplifies the day-to-day operations of medical practices while enhancing patient relationships. With our robust, cloud-based solution, healthcare professionals can dedicate more time to patient care rather than administrative tasks.We take pride in our dedication to delivering high-performance solutions within a collaborative and respectful workspace where every contribution is valued. Our team shares a profound commitment to making a significant impact on the healthcare industry, creating an environment where both our workforce and our customers can flourish.As a premier provider of Practice Management and Patient Engagement solutions, we are on the lookout for a Customer Success Account Manager (all genders) to join our expanding Customer Success Team.In this role, you will be responsible for managing, retaining, and growing customer accounts. Your primary objective will be to maximize customer value derived from our platform while driving upselling, cross-selling, and contract renewals, thereby directly contributing to our Monthly Recurring Revenue (MRR) growth.You will report directly to your Team Lead and actively engage in all departmental and cross-departmental initiatives.Your Responsibilities Foster a proactive and consultative relationship grounded in trust and results. Gain a thorough understanding of the workflows within medical practices to provide customized solutions. Identify opportunities to expand contracts (e.g., new locations, new services). Initiate outbound call campaigns focused on key features like Electronic Signature, Automated Communications, and Patient CRM. Facilitate upgrades and incorporate additional modules. Strategically manage contract renewals, anticipating challenges and proposing win-win solutions. Lead negotiations on pricing, terms, and conditions. Collaborate with Onboarding Specialists, Customer Success Managers, and Product teams to enhance product adoption. QualificationsMinimum of 2 years' experience in sales or customer-facing roles, emphasizing upselling.Exceptional negotiation capabilities.Proficient in computer applications with a quick adaptability to new software.High technical aptitude: ability to comprehend and articulate even complex platform features.Analytical skills to evaluate usage data and create actionable plans.Time and priority management skills across a diverse customer portfolio.Native Italian speaker with proficiency in English.Prior experience in SaaS is advantageous.Experience in SaaS companies and/or Health Organizations is a bonus. Administrative Info: Contract: Every Alfa begins their journey with a 1-year fixed-term contract.

Join our dynamic team at Collabera as a Customer Service Representative, where you will play a crucial role in enhancing customer satisfaction and loyalty. Your responsibilities will include addressing customer inquiries, resolving issues promptly, and ensuring a seamless experience for our clients. We are looking for individuals who are passionate about providing exceptional service and are eager to contribute to our success.

Role overview Docebo Inc. seeks a Customer Success Manager to join the team in Milan, Italy. The position centers on developing strong partnerships with customers and supporting their success with Docebo’s learning platform. Responsibilities Guide new clients through the onboarding process and platform setup Deliver training on platform features and share best practices Provide ongoing support to resolve questions and challenges as they arise Work to boost user engagement and maintain high levels of customer satisfaction

Join our innovative and rapidly expanding team at the-level-group as an IT Retail Operations Specialist in Milan. In this pivotal role, you will report directly to the IT Manager and be instrumental in ensuring the seamless functioning of our retail IT infrastructure across our stores in Europe and the US. Your responsibilities will encompass providing first- and second-level IT support both remotely and on-site, overseeing installations, troubleshooting, and managing new store projects.If you possess a robust background in retail IT, have a deep understanding of store operations, and thrive in a fast-paced international setting where technology enhances business success, we would love to connect with you.

Join our dynamic team as a Customer Service Representative where you will be the first point of contact for our valued customers. Your role will involve providing exceptional support, addressing inquiries, and resolving issues to ensure customer satisfaction.

About the Role radiuslimited is looking for a Customer Success Specialist based in Milan. This position focuses on supporting clients and making sure they get the most from our products and services. The role involves regular collaboration with sales and account management teams to build and maintain strong customer relationships. What You Will Do Provide responsive service and support to clients Work alongside sales and account management to address customer needs Help customers achieve their goals using our solutions Location This role is based in Milan.

Role Overview Eurofins Scientific is seeking a Quality Assurance & Audit Support Specialist in Milan. This position plays a key part in maintaining high quality standards across auditing activities. The role involves supporting quality assurance efforts and assisting with audits to confirm compliance with regulatory requirements.

Intuitive Surgical, Inc. is seeking a Customer Service Representative for a 6-month contract in Milan. This role acts as the first point of contact for clients, helping them navigate their experience with Intuitive’s medical products. Key responsibilities Respond to client inquiries and requests in a timely manner Provide clear solutions and guidance on medical products Assist clients to ensure a positive experience with Intuitive’s services Contract details Temporary position lasting 6 months Located in Milan

Join our dynamic team at Radius Limited as a Retention & Resolution Specialist in the field of Telematics. This is an exciting opportunity for entry-level candidates looking to kick-start their careers in sales and account management. You will be responsible for enhancing customer retention strategies and resolving client issues effectively.

Join our dynamic team at everience as a Junior Help Desk IT Specialist! In this exciting role, you will provide essential support to our clients, troubleshoot technical issues, and help ensure smooth IT operations. If you are passionate about technology and eager to grow your career in IT, we want to hear from you!

Join Eversana as a Medical Information Specialist where you will leverage your bilingual skills in Italian and English to support healthcare professionals and patients with accurate medical information. This role is essential in ensuring that our clients receive the highest quality of support in navigating complex medical inquiries.As a key member of our team, you will engage with various stakeholders, delivering timely and relevant medical information while enhancing the overall patient experience.

About UsAt Sibill, we are revolutionizing the financial operating system for SMEs and accountants. In a world where businesses and firms rely on fragmented and ineffective tools, we are here to make a significant change. We integrate invoicing, payments, treasury, and accounting into one modern platform, saving time and delivering real value.We are ambitious, pragmatic, and efficient. We build rapidly and always aim for excellence.We are a rapidly growing company, backed by some of the top international investors, including Keen Venture Partners (Fiscozen), Founders (Pleo), Exor Ventures (Qonto, Alan), Notion Capital, and Creandum (Klarna, Spotify).This is just the beginning.If you want to create something that can transform the way 90% of companies in Italy operate, this is the right place for you.The RoleWe are looking for a Customer Success Specialist to help our clients maximize their use of Sibill.This is not a traditional support role; you will be responsible for the entire customer lifecycle, from onboarding to renewal. You will collaborate closely with product, tech, and sales teams, focusing on customer satisfaction and enhancing their value over time through upselling and cross-selling activities.Your ResponsibilitiesLead the onboarding process for new clients, configuring the platform, including accounting and financial settings. Your goal is to train clients to become “power users” of Sibill.Build and maintain strong, long-lasting relationships with clients through regular check-ins.Identify upselling and cross-selling opportunities.Gather and share client feedback with product and tech teams.Monitor client KPIs and performance, preparing dashboards and analyses to guide decision-making and priorities. We are data and results-driven.Contribute to defining scalable Customer Success processes by sharing best practices and continuously improving team workflows.You are the right fit ifYou have 2+ years of experience in similar roles such as Customer Success or Account Manager.You are passionate about helping clients succeed and have a strong service orientation.You possess excellent communication and interpersonal skills.You are proactive, detail-oriented, and able to manage multiple projects simultaneously.

Join our dynamic finance team as an Accounting & Consolidation Specialist at Cedacri, where you will play a crucial role in managing the financial consolidation process. Your contributions will ensure the accuracy and timeliness of consolidated financial statements while supporting the general ledger, preparing periodic financial reports, and analyzing data to uncover opportunities for business improvement. You will also ensure compliance with international accounting standards and collaborate with cross-functional teams in budgeting and forecasting. This is an opportunity to thrive in an innovative environment with room for growth and development.