Customer Support Specialist

Join Medfar as a Customer Support Specialist and be the voice of our innovative healthcare solutions! In this dynamic role, you will provide exceptional service to our clients, guiding them through our products and ensuring their needs are met with efficiency and empathy. Your expertise will not only help resolve inquiries but also enhance the customer exper…

Join our dynamic team as an Application Support Specialist!If you reside in the Greater Montreal area and are passionate about technology and customer satisfaction, this role is for you. Initially, you will be required to work on-site for the first three months, transitioning to a hybrid model with 3 to 4 days in the office thereafter.This position is part of Consoltec, a key member of the XTM family, dedicated to providing innovative solutions in linguistic project management. Our flagship product, FlowFit, empowers translation companies and linguistic services with cutting-edge technology.XTM Group is committed to enhancing localization processes globally, delivering top-tier platforms that streamline translation management. Our corporate culture fosters teamwork and collaboration, with a strong emphasis on inclusivity and the value of every employee's contribution. Our core values propel us towards our vision of being the premier Translation Management System (TMS) provider for enterprises.In this role, you will be responsible for offering exceptional technical support to our clients through various channels, including Jira Service Management, live chat, phone calls, and video conferencing. You will troubleshoot technical issues, propose improvements, and collaborate closely with the IT department on projects, including feature enhancements and updates for the FlowFit TBMS product.Key Responsibilities:Oversee the progress of incident resolution, ensuring timely completion.Communicate status updates to relevant stakeholders.Uphold customer satisfaction by providing prompt and effective support.Maintain detailed records of operational tasks and monitor their execution.Contribute to the enrichment of our knowledge base with updated procedures and operational instructions.Implement and maintain standardized methods and procedures for optimal efficiency.Ensure compliance with audit, quality, and safety standards.Support Duties:Address customer inquiries regarding incidents, service requests, and general information.Provide expert technical guidance on our FlowFit TBMS system.Document problem resolutions and contribute to knowledge sharing.

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Role Overview Nuvei is hiring a Bilingual Merchant Support Specialist to join its team in Montreal, Quebec, or remotely from anywhere in Canada. This position requires complete fluency in both French and English. Candidates based in Montreal or Ste-Catherine may work in a hybrid model; those elsewhere in Canada will work fully remote. About Nuvei Nuvei is a Canadian fintech company supporting businesses worldwide with payment processing solutions. The company offers a modular technology platform that helps clients accept next-generation payments, manage payouts, and access services such as card issuing, banking, risk management, and fraud protection. Nuvei operates in over 200 markets, provides local acquiring in 47 regions, and supports 586 alternative payment methods. What You Will Do Work scheduled shifts to deliver 24/7 support to merchants. Respond to inbound calls for customer service and technical support. Use documentation and support tools to provide accurate assistance. Manage critical or sensitive situations with professionalism and care. Resolve merchant inquiries promptly and effectively. Spot and report trends to support ongoing improvement. Take on additional tasks that contribute to merchant satisfaction and company goals. What We’re Looking For Strong team player with a sense of accountability. Delivers high-quality work consistently. Follows documented processes and seeks solutions when needed. Motivated to learn and grow professionally. Excellent at solving problems. Holds a high school diploma or equivalent. Fluent in both French and English (required).

Welcome! Thank you for visiting us Are you actively seeking a new opportunity? Or are you just browsing the market? Well… you’re in the right place!We are on the lookout for a Bilingual Support Specialist to provide frontline technical assistance and advice to merchants using our point-of-sale platform. While adhering to established procedures and defined support structures, our specialists leverage their technical knowledge and problem-solving skills to identify incidents, determine root causes, and guide clients towards effective solutions. Frontline support specialists develop foundational expertise on Lightspeed products and acquire the technical judgment necessary to assist with increasingly complex merchant issues.Your Responsibilities:Provide technical support through all channels (chat, phone, email), assisting merchants in product usage and troubleshootingGo beyond apparent symptoms to diagnose root causes. You will analyze system behaviors, logs, and apply structured logic to resolve complex interdependencies between hardware and software.Interpret customer workflows and their business contexts to understand the impact of product configurations and operational processes on system performance.Utilize your knowledge of POS systems, back-office functions, and third-party integrations to support clients facing advanced technical challenges.Demonstrate discernment in high-pressure situations by autonomously determining the most effective troubleshooting path, balancing technical documentation with immediate client operational needs.Clearly document troubleshooting steps, observations, and results to ensure accurate case tracking and continuity between teams.Escalate complex technical issues according to defined procedures when in-depth system analysis is required.Keep your knowledge up to date on product features, support tools, and operational processes through continuous training.Provide exceptional customer service using strong interpersonal skills.

Join Acumatica as an Application Support Specialist where you will play a pivotal role in delivering exceptional support to our clients. This position focuses on troubleshooting and resolving application-related issues while ensuring customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

Join our dynamic team at Cohere as a Bilingual Customer Support Engineer! In this exciting role, you will leverage your language skills to provide exceptional support to our diverse clientele. You'll be responsible for troubleshooting, resolving customer inquiries, and ensuring high levels of customer satisfaction. We are looking for enthusiastic individuals who are passionate about technology and customer care.

Join SSENSE as a Customs Specialist, where you will play a critical role in ensuring compliance with international trade regulations. You will manage import and export processes, assess documentation for accuracy, and collaborate with various departments to facilitate smooth customs clearance.

Join our team at Lightspeed! We are seeking a passionate Bilingual Support Specialist (French) to deliver exceptional technical support to our merchants utilizing our Point of Sale platform. In this vital role, you will employ your technical expertise and problem-solving abilities to diagnose issues, uncover root causes, and guide our customers toward effective solutions. As a frontline Support Specialist, you will build foundational knowledge across Lightspeed’s products and enhance your judgment to tackle increasingly complex scenarios.Key Responsibilities:Deliver technical support through various channels including Chat, Phone, and Email while assisting merchants with product usage and troubleshooting.Diagnose underlying issues by evaluating system behavior and applying logical reasoning to solve intricate hardware and software dependencies.Understand and interpret customer workflows to assess how product configurations affect system performance.Utilize your technical knowledge of POS systems, back-office functionalities, and third-party integrations to assist customers in navigating technical challenges.Demonstrate sound judgment in high-pressure situations, efficiently determining troubleshooting paths that balance technical documentation with customer needs.Document all troubleshooting steps and outcomes to ensure accurate case tracking and continuity across teams.Follow escalation procedures for complex technical issues requiring deeper investigation.Stay informed on product features and operational processes through ongoing training and learning.Exhibit excellent customer service by utilizing soft skills and empathetic communication during interactions.Additional Contributions:Identify recurring issues and gaps in documentation to improve the support experience.Collaborate with internal teams to ensure customer issues are thoroughly understood and resolved.Engage in ongoing learning initiatives to expand product knowledge and service capabilities.

Team Dynamics:As a Technical Support Specialist, you will be part of a vibrant team of talented professionals providing exceptional technical support to Genetec clients for Omnicast products (video). Your troubleshooting skills will be essential in addressing customer inquiries via phone, online portal, or chat. You will contribute to a collaborative environment, playing a crucial role in Genetec's commitment to delivering a positive experience for every client.With a comprehensive onboarding process, seasoned colleagues and your team leader will guide you to thrive in your new role.Your Daily Overview:Handle incoming calls, online requests, and chats related to software applications, networking, Windows operating systems, SQL Server databases, hardware, and other relevant technologies.Understand, analyze, and resolve clients' technical issues, which may vary in complexity.Build and utilize a virtual environment to train, test, replicate client environments, and reproduce issues.Accurately log all client issues and interactions in our customer relationship management system.Ensure all reported incidents are resolved in accordance with Genetec's service level agreement.Collaborate with team members and software delivery specialists.Escalate unresolved issues as necessary.What Makes You an Ideal Candidate:Fluency in both French and English, written and spoken, as the role involves interactions with international clients and colleagues.Good judgment and the ability to make decisions under pressure.Technical diploma (DEC), certification in computer science or electronics, or equivalent work experience.Strong analytical and problem-solving skills.Ability to thrive in a fast-paced environment while maintaining professionalism and confidence.Willingness to work rotating shifts until 8 PM and on holidays as needed.Your Technical Expertise:Knowledge of networking principles and a solid understanding of TCP/IP and UDP protocol layers.Experience with MS SQL databases (structures and queries).Familiarity with Microsoft Windows Server utilities and Windows Sysinternals.

Hello! We're thrilled you're here At Lightspeed, we're on the lookout for a Bilingual Support Specialist (French) to join our dedicated team. This role involves providing exceptional technical support and guidance to merchants utilizing our innovative Point of Sale platform. Working within established protocols, you will leverage your technical expertise and problem-solving abilities to identify issues, uncover root causes, and assist customers in achieving effective solutions. You will cultivate a deep understanding of Lightspeed products, equipping you to tackle increasingly complex merchant challenges.Your Responsibilities Include:Deliver technical support across various channels, including chat, phone, and email, assisting merchants with product usage and troubleshooting.Diagnose root causes by analyzing system behaviors and logs, applying structured logic to resolve intricate hardware and software interdependencies.Interpret customer workflows to understand how product configurations and operations may affect system performance.Utilize your technical knowledge of POS systems and third-party integrations to navigate customers through complex technical challenges.Exercise sound judgment in high-pressure situations, determining the most efficient troubleshooting path while balancing technical documentation and customer needs.Document troubleshooting steps and outcomes clearly to ensure accurate case tracking and seamless continuity across teams.Escalate complex issues as per defined procedures when in-depth system investigations are necessary.Stay informed about product features and support tools through continuous learning and training.Provide outstanding customer service by demonstrating empathy and using effective communication skills.Additionally, You Will:Contribute to enhancing the support experience by identifying recurring issues and opportunities for process improvements.Collaborate with internal teams to ensure customer issues are fully understood and effectively addressed.

Join SSENSE as a Customs Specialist and play a pivotal role in ensuring compliance with international trade regulations and customs procedures. Your expertise will be critical in managing the movement of goods across borders efficiently and in accordance with all legal requirements.Key responsibilities include coordinating customs documentation, liaising with governmental customs authorities, and providing guidance to the operations team to maintain seamless logistics operations.

Join Our Team!At High Tech Genesis, you will experience the forefront of technology while working with a passionate team dedicated to innovation. Become a part of a leading design services company shaping the future of tech.Start Your Next Chapter with Us! In your role as a Customer Success Specialist, your responsibilities will include: Providing professional, empathetic, and accurate responses to customer inquiries via various channels including email, phone, chat, SMS/WhatsApp, and in-app support.Taking ownership of customer issues, collaborating across teams, and escalating as needed to ensure resolution.Guiding customers and installers through the onboarding process, ensuring a supportive experience at every step.Collaborating with revenue operations, marketing, and product teams on communications, campaigns, and content creation, including FAQs and knowledge bases.Supporting product and operations teams by testing, reporting bugs, and documenting support trend patterns.Identifying opportunities for improvement throughout the customer journey and contributing to cross-functional projects.Assisting in the development and continuous enhancement of customer service documentation and training materials.Maintaining a customer-first mindset that is informed by feedback.Advancing your career within the support team by deepening product knowledge and potentially specializing in Level 2/3 support, product development, or engineering over time.

About Carrus TechnologiesCarrus Technologies stands as a leading provider of ERP solutions tailored specifically for the automotive aftermarket industry. Headquartered in Canada, Carrus serves distributors, retailers, and wholesalers of automotive parts across North America, assisting them in optimizing their operations, managing inventory, and scaling their businesses through modern, sector-specific technology.As a member of the Valsoft Corporation portfolio, Carrus combines the agility of a specialized software company with the stability and resources of a global software group. Our team is dedicated to our clients' success and continually enhancing the product experience within the automotive aftermarket sector.Job DescriptionWe are seeking a Commis Comptable – Customer Support to join our team on a one (1) year contract, with the possibility of renewal. In this hybrid accounting-support role, you will be the primary point of contact for our clients regarding software usage and accounting processes. You will merge your accounting knowledge with a strong customer service orientation to assist our clients on a daily basis.Key ResponsibilitiesProvide assistance, information, and support to clients regarding the company's products and services, focusing on accounting and financial inquiries.Respond to client requests related to month-end and year-end closings, balances, and end-of-day figures.Handle incoming calls, emails, and chats; meticulously track customer interactions in the CRM system.Analyze and validate client accounting data; identify root causes and propose resolutions for reported issues.Escalate unresolved requests to designated teams and ensure follow-ups with clients.Conduct periodic outbound calls to maintain client relationships and keep information up-to-date.Provide training to clients on software features related to accounting processes.Participate in onboarding new clients, including needs assessment, configuration, data handling, and training support.Analyze and update client data using database scripts, file import/export (Excel/CSV), AI platforms, or other tools as required.Perform any other related tasks.Required QualificationsCollege diploma in accounting, administration, or a related field.Two (2) years of experience in customer support or accounting roles.Strong understanding of accounting principles and practices.Excellent communication and interpersonal skills.Proficiency in CRM software and MS Office Suite.Ability to work independently and as part of a team.

Join the dynamic team at Emco Corporation as a Sales Support Specialist. In this crucial role, you will be responsible for assisting the sales team in achieving their goals by providing exceptional support and ensuring efficient operations. Your ability to manage client inquiries, process orders, and maintain accurate records will be key to our success.

At Nuovo Artistic Photography, we believe in the transformative power of self-love through the lens of artistic expression. Founded by women and recognized as the largest artistic photography company in North America, our mission is to empower individuals by fostering confidence and self-expression, while honoring intimacy and individuality.About Nuovo Artistic Photography: Headquarters in MontrealSituated in the vibrant streets of Old Port Montreal, our headquarters seamlessly blends the city's historical charm with a modern celebration of empowerment through portraiture. This location embodies the artistic soul of Montreal, where timeless art and architecture inspire every client experience.Job DescriptionAs a Customer Acquisition Specialist at Nuovo Artistic Photography, you will play a vital role in our mission by engaging with potential clients over the phone. We seek top talent to join our team, individuals who are not only passionate about sales but also excel at delivering exceptional service and possess a natural talent for forging deep connections.Key ResponsibilitiesEmpower through Connection: Engage and maintain meaningful conversations with potential clients who have shown interest in our promotions via various social media platforms (e.g., Instagram, Facebook).Provide Information: Accurately and thoughtfully share detailed information about our photographic experience, ensuring potential clients have all the necessary details to make informed decisions.Manage Bookings: Confidently and professionally present Nuovo's personalized experience to secure bookings. Not only will you meet your goals, but you will also exceed them.Results-Oriented Performance: Strive to achieve and surpass set goals and quotas, ensuring our studios are fully booked and contributing to the overall success of Nuovo Artistic Photography.Upselling: Present and sell complementary beauty services such as makeup and hairstyling to enhance the overall photographic experience.

Mistplay creates a loyalty app for mobile gamers, offering a platform where millions discover new games and earn rewards that can be redeemed for gift cards. The company aims to make mobile gaming more engaging and rewarding. The app is available on the Google Play Store. Connect with Mistplay on Instagram, Twitter, and Facebook. Work Model and Location This position is based in Montreal. Mistplay follows a hybrid work model in Canada, with team members attending the office at 1001 Blvd. Robert-Bourassa two days per week. Role overview The IT Support Specialist plays a key part in shaping the employee experience within a fully macOS and SaaS-based environment. This role manages Help Desk operations and serves as the main contact for IT support and questions. The main objective is to ensure technology runs smoothly for all team members.

Team Dynamics:As part of our Customs and Compliance team, the Customs Classification Specialist is pivotal in ensuring the safe and efficient global flow of goods while adhering to commercial compliance and current regulations. This role demands versatility, meticulous attention to detail, and the ability to manage multiple projects simultaneously.Your Daily Responsibilities:Accurately classify products using the Harmonized System (HS), ensuring compliance with customs regulations of various countries.Assist with customs audits, inquiries, and internal reviews by maintaining accurate records and classification justifications.Develop and uphold standardized operating procedures for classification and customs compliance.Contribute to continuous improvement initiatives, particularly regarding the accuracy of ERP reference data related to HS codes, country of origin, and customs attributes.Monitor the security of product shipments, ensuring adherence to country-specific customs laws and regulations.Prepare commercial documents, including customs forms, invoices, packing lists, and certificates of origin.Provide guidance and support to internal teams such as Customer Service, Finance, and Sales on customs and compliance matters.Identify and mitigate potential customs and compliance risks and issues.Coordinate shipments with freight forwarders, brokers, and other stakeholders to ensure smooth operations that meet specific requirements.Resolve customer issues and manage incident resolutions.Perform other related tasks as necessary to meet departmental and operational needs.

Your Team Dynamics:The Dedicated Client Care Specialist serves as a crucial link between Genetec and a select group of significant clients. Your primary responsibility is to deliver exceptional technical support, whether through email, phone, or on-site, pertaining to all Genetec products including video surveillance, access control, and automatic license plate recognition.You will cultivate strong professional relationships with your client group, gaining in-depth knowledge of their work environments to provide swift and professional technical assistance. Mastery of Genetec products and troubleshooting techniques, alongside solid analytical, communication, and organizational skills, is essential.Your Day at a Glance:Resolve client technical issues directly via phone and emailAccurately log all issues in Genetec's CRM system, Clarizen, and the client's SharePoint siteEnsure all reported incidents are addressed in accordance with Genetec's service level agreementsConduct periodic management assessments via conference calls for each of the strategic accountsCarry out annual on-site or remote evaluations of strategic client systemsPerform regular diagnostic reviews of client systems and follow up with comprehensive diagnostic reportsEscalate client issues through appropriate channelsCollaborate with field engineers, solution architects, or project managers as part of a professional development planDraft technical documentation and articlesWhat Makes You an Excellent Candidate:Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experienceFluent in both French and English, with strong verbal and written communication skills (the role involves interaction with international colleagues and clients)Excellent communication abilities, both oral and writtenThorough knowledge of Genetec products with at least one year of experience in customer support for GenetecOutstanding analytical and troubleshooting skills for hardware and softwareAble to manage multiple tasks simultaneously, employing an iterative approach and adapting to shifting prioritiesYour Technical Expertise:Strong understanding of Windows 8 and 10 and Windows ServerExcellent knowledge of networking principles and IP protocols...

Position Overview:As a Product Support Specialist at Genetec, you will join a vibrant team committed to delivering exceptional technical assistance to our clients for our cutting-edge video surveillance, access control, and license plate recognition products. Utilizing your technical troubleshooting skills, you will address product-related issues reported via phone, online portal, or live chat. Your collaborative spirit will be essential in fostering a positive experience for our valued customers.Your comprehensive onboarding process will be supported by experienced colleagues and your team leader, ensuring you have the tools necessary for success in your new role.Your Daily Responsibilities:Manage incoming calls, online tickets, and live chat inquiriesAnalyze and resolve complex technical issues faced by customersCreate and utilize virtual environments to train, test, and replicate customer setupsAccurately document all issues and customer interactions in our CRMEnsure all reported incidents are resolved in accordance with Genetec's SLACollaborate with team members and software delivery specialistsEscalate unresolved issues to higher levels of support when necessaryWhat Makes You a Great Fit:Technical diploma (DEC), IT/electronics certification, or equivalent professional experienceStrong analytical and troubleshooting skillsAbility to exercise sound judgment and make decisions under pressureProfessionalism and confidence in fast-paced environmentsAvailability to work rotating shifts until 8 PM and on holidays as neededFluency in both French and English, spoken and written (this role involves interactions with international collaborators and clients)Your Technical Expertise:Networking principles with a solid understanding of TCP/IP and UDP protocolsExperience with MS SQL databases (structure and queries)Microsoft Windows servers and Sysinternals utilitiesLinux architecture and systemsHardware troubleshooting skillsExperience using Active DirectoryFamiliarity with packet analysis tools (e.g., Wireshark)Preferred Qualifications:Experience in the field of video surveillance or related technology