Delivery & Operations Specialist

Genetec Inc. is seeking a Delivery & Operations Specialist in Montreal to support Security Center SaaS, a unified security platform that integrates access control, video management, forensic search, intrusion monitoring, and automation. Built on Microsoft Azure, this solution removes the need for on-premise servers and storage, helping customers reduce hardw…

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Role Overview Unity Technologies is looking for an IT Operations Specialist in Montreal, Canada. This position plays a key role in keeping our technology infrastructure running smoothly. As part of our IT team, you’ll help ensure every staff member has reliable access to the digital tools they need. Expect to troubleshoot user issues, learn our systems quickly, and provide responsive support to Unity colleagues. What You Will Do Provide technical support for both macOS and Windows computers. Follow SLA agreements and comply with company IT policies. Manage your own queue of support tickets using our ticketing system. Maintain and update the internal IT knowledge base and documentation. Deliver attentive customer service to employees across global locations. Opportunities for Growth This role may include chances to take initiative on IT projects, automate routine tasks, or deepen expertise in areas like network security. Your work will directly support team productivity and help Unity achieve its goals. The position offers room to develop technical skills and solve new challenges alongside a supportive team.

About Stay22At Stay22, we are transforming the way people convert online. Our AI-driven affiliate platform empowers publishers, ticketing platforms, and content creators to unlock new revenue streams while enhancing the user experience for their audiences. At Stay22, our partners not only earn more but also provide greater value. Join us and be part of something significant that is revolutionizing the affiliate landscape.Role OverviewWe are on the lookout for a Revenue Operations Specialist focused on Customer Success to help strengthen and scale our post-sale operational engine.This role is part of the RevOps team but is fully dedicated to Customer Success (internally referred to as Partner Success). Your mission will be to bring structure, predictability, and visibility to revenue processes that occur after an agreement is finalized.You will collaborate closely with the Partner Success leadership to translate business needs into scalable operational systems. This role emphasizes partnership: identifying friction points, designing thoughtful solutions, and ensuring our post-sale processes effectively foster retention and expansion.If you thrive in clarifying complexity and building systems that empower teams to perform at their best, this position is for you. This role is tailored for a high-potential candidate looking to evolve into full accountability for post-sale revenue operations over time.Key ResponsibilitiesSupport and gradually take ownership of the governance of the expansion pipeline, CRM hygiene (within the Partner Success scope), and forecasting accuracy.Continuously build and enhance post-sale funnel stages and expansion tracking frameworks.Enhance revenue visibility through structured reporting and optimized data logic.Ensure smooth transitions between Sales and Partner Success along with aligned post-sale revenue tracking.

Join our dynamic team at info-ways as a Windows Desktop Operations Specialist. In this pivotal role, you will be responsible for ensuring the seamless operation of Windows desktop environments across our organization. Your expertise will contribute to enhancing user experience and productivity.

Stay22 is transforming the way people convert online. Our AI-powered affiliate platform empowers publishers, ticketing platforms, and content creators to unlock new revenue streams while enhancing user experiences for their audiences. At Stay22, our partners don’t just earn more; they also deliver more value. Join us and be part of something significant that is reshaping the affiliate landscape.About the RoleWe are seeking a performance-driven Revenue Operations Specialist to help scale and solidify our transactional revenue engine. This role is part of the RevOps team but is fully dedicated to Sales. Your mission will be to enhance pipeline quality, forecasting reliability, and sales productivity by establishing rigorous operational foundations.You will serve as a key performance partner for the Sales leadership, helping to apply the standards, discipline, and visibility necessary to generate predictable revenue growth. You will translate business needs into structured, scalable systems that enhance execution at every stage of the sales funnel.If you thrive on bringing order to complexity, maintaining high standards, and generating measurable impact, this role is for you. This position is designed for a high-potential candidate looking to grow into expanded responsibilities within revenue operations over time.ResponsibilitiesCollaborate with Sales leadership to drive the adoption of high-performance standards.Optimize funnel management by reinforcing qualification frameworks, opportunity hygiene, and the rigor of sales stage progression.Enhance forecast reliability by improving reporting structures, data accuracy, and pipeline inspection processes.Ensure seamless transitions between Marketing and Sales and implement lead management standards that protect conversion rates.Continuously manage and optimize sales workflows in HubSpot to reduce friction and increase consistency throughout the sales process.

Join Ubisoft Montreal as a Security Specialist and be an integral part of our IT Security Operations team within the Security and Risk Management group. In this pivotal role, you will spearhead the technical operations and advancements of the core security infrastructure utilized across our organization. Your expertise will play a vital role in safeguarding Ubisoft, enhancing our security capabilities, and facilitating extensive incident investigations and responses. This includes managing logging infrastructure, Security Information and Event Management (SIEM) systems, and Endpoint Detection and Response (EDR) solutions.Key ResponsibilitiesOversee the technical operations and progression of crucial security applications utilized by the Security Operations team.Maintain, monitor, troubleshoot, and scale our security logging infrastructure to bolster threat detection and incident response efforts.Ensure security data is accurately formatted and ingested to assist in detection engineering and investigations.Support Security Operations teams with SIEM searches, training sessions, custom dashboards, and troubleshooting assistance.Manage relationships with vendors and cross-functional teams to enhance and expand SIEM capabilities.Collaborate with Detection Engineering to create security detection content and operational dashboards in Splunk.Develop and fine-tune threat detection logic to boost visibility and response times.Report on security compliance metrics, service health, and logging coverage to stakeholders.

Transat A.T. Inc. is seeking an Engineering Methods Specialist based in Montreal. This position centers on enhancing engineering processes within the technical operations team. Key Focus The Engineering Methods Specialist works to refine workflows and drive operational improvements. Attention to detail and a continuous improvement mindset are important in this role. What You Will Do Analyze and improve current engineering methods Support initiatives that streamline technical operations Collaborate with team members to implement process enhancements Who Thrives Here This role suits someone who enjoys identifying areas for improvement and helping teams operate more efficiently. A proactive approach and strong communication skills are valuable in this environment.

Join our team as a MCC Specialist and become a pivotal player in our technical operations. This unique position is tailored for a licensed mechanic looking to transition into a strategic role within a cutting-edge technological environment.Key ResponsibilitiesEnsure the technical dispatch of aircraft in compliance with company policies and regulations.Authorize proposed MEL deviations from technicians or pilots.Manage critical situations (AOG, delays) and coordinate necessary resources.Maintain ongoing communication with technical and operational departments.Generate reports on fleet status and performance indicators.Provide technical support to maintenance technicians and pilots.

Join Segula Technologies as an Operations Supervisor, where you'll lead our dedicated team in ensuring efficient and effective operations within our maintenance department. This pivotal role is designed for individuals who are proactive, motivated, and ready to contribute to our mission of delivering excellence in technology solutions.

Role overview The Commercial Operations Manager at Vention plays a key part in developing sales and operational strategies. This position partners with teams throughout the company to improve processes and enhance the customer experience. What you will do Expect to analyze data to inform decisions and find ways to increase operational efficiency. Collaboration is essential, as the role involves working with different departments to refine how things get done and support business goals. Key focus areas Shape and improve sales and operational strategies Work closely with cross-functional teams Interpret data to guide decision-making Drive improvements in customer experience and process efficiency

About FulltimeFulltime is the leading AI receptionist for the skilled trades industry, empowering entrepreneurs to deliver a world-class customer experience.Our technology enables HVAC, plumbing, and electrical businesses across North America to deploy AI agents that answer calls 24/7, secure more contracts, and provide quicker service, allowing owners to focus on what truly matters.We're building a future where no small trades business loses a client due to a missed call, where owners reclaim their evenings, and where AI handles reception so that tradespeople can excel at their craft. We are experiencing rapid growth with an excellent product-market fit and a vast untapped market ahead of us.About the RoleFulltime is seeking a Head of Operations to spearhead our revenue engine, customer experience, and team growth. You will be on the frontline building before leading a team, and that’s precisely where we want you to be.Your primary objective will be to accelerate our commercial approach and deliver exceptional customer results, whether by building our sales process, designing our onboarding programs, or recruiting a high-performing team. This role is for a builder who thrives in ambiguity and is equally comfortable closing a sale and designing the system behind it.Your ResponsibilitiesOversee the entire go-to-market movement: define the sales process, manage the pipeline, and consistently achieve growth targets.Design and enhance onboarding and customer success programs that drive retention and expansion.Build and deploy internal AI agents to automate operational workflows and enhance customer experience.Recruit, coach, and develop high-performing talent as we scale.Your Qualifications4+ years of experience in a high-growth startup, operational or product leadership role, or management consulting.Demonstrated ability to build from the ground up: you've launched go-to-market initiatives and created replicable processes.A founder's mindset: you operate without an established guide and do whatever it takes to achieve results.Fluency in both French and English, written and spoken.Preferred QualificationsExperience in skilled trades, home services, and/or vertical SaaS.Previously built a customer success or go-to-market function in a startup.BenefitsCompetitive salary and performance-based compensation.

Join Our Team as an Infrastructure Operations AnalystCrucialLogics Inc. is seeking a dedicated Infrastructure Operations Analyst to join our dynamic team in Montreal, Canada. In this role, you will be instrumental in ensuring the smooth operation of our infrastructure systems, leveraging your expertise in Microsoft technologies.The position offers an exciting opportunity to work within a diversified holding company that has a rich history of success spanning over four decades. Our strategic approach to acquisitions and internal growth has allowed us to expand our portfolio across various sectors including manufacturing, construction, and industrial services.As part of our enterprise services department, you will collaborate with multiple core business groups, where your contributions will be highly valued. Our acquired companies operate with significant autonomy while benefiting from our shared expertise in market strategies and management practices.

Hello! Thank you for stopping by Are you actively in search of a new opportunity? Or just exploring the market? Well... you might be in the right place!We are on the lookout for a GTM Operations Analyst to aid in the execution of key business initiatives related to hardware across global markets, based in Montreal. This role falls within the broader Go-To-Market operations function and aims to bring structure, consistency, and visibility to new and evolving hardware programs.This position is execution-focused, perfect for someone who thrives in a structured operational environment, is comfortable with ambiguity, and manages end-to-end processes in a fast-paced setting.Your Responsibilities Include:• Supporting Process Creation and DocumentationAssisting in developing operational documentation, including process flows and standard operating procedures (SOP), for new GTM hardware initiatives.Translating business needs into clear and actionable workflows.Identifying gaps, edge cases, or dependencies in early-stage processes.• Managing Manual Process ExecutionExecuting recurring operational tasks related to hardware initiatives (e.g., data identification, eligibility verification, action tracking, billing triggers).Extracting and filtering data from internal systems to identify relevant customer cohorts.Facilitating communication flows between cross-functional stakeholders.Ensuring accuracy and consistency during pilot phases and initial rollouts.• Monitoring Performance and Maintaining VisibilityTracking key operational indicators such as billing activity, adoption signals, and process compliance.Maintaining tracking files and dashboards using Excel and internal reporting tools.Reporting variances, trends, and issues for review by management.

Welcome and thank you for your interest! Are you actively exploring new opportunities? Or just casually browsing the market? If so, you might be in the right place!Revenue Operations is a pivotal lever in how we plan, execute, and scale our go-to-market strategy. As a Senior Manager of Revenue Operations, you will lead the regional RevOps function and build a high-performing team that acts as a strategic partner to GTM leaders. You will establish a best-in-class operational rhythm for forecasting, pipeline performance, and governance of key performance indicators (KPIs) — ensuring leaders have reliable insights, clear accountability, and the ability to act swiftly.In this role, you will be responsible for defining, monitoring, and evolving KPIs throughout the customer lifecycle — providing clarity on what matters, why it matters, and what actions are necessary to improve results. You will closely collaborate with Finance, GTM, Product, and Enablement teams to develop investment proposals, enhance productivity and capacity, and evolve processes that increase predictability and profitable growth. This is a high-impact leadership role that combines strategic planning, analytical rigor, and cross-functional influence to drive measurable business outcomes.Your Responsibilities:As the Senior Manager of Revenue Operations, you will spearhead the strategy and execution of RevOps for the NOAM Retail region — ensuring operational excellence, strong governance, and a consistent GTM cadence that supports revenue and profitability goals. You will translate company OKRs into actionable plans, metrics, and operational rhythms that foster clarity, alignment, and performance.Weekly Performance Review and Forecast/Pipeline CadenceLead the weekly business cadence with GTM leaders, providing a clear narrative on pipeline health, performance trends, risks, and required actions.Ensure forecasting rigor for the end of month (EOM), end of quarter (EOQ), and end of year (EOY), guaranteeing accuracy, consistency, and accountability across teams.

Position Overview:The Director of Operations for Product Marketing oversees end-to-end governance and is responsible for optimizing processes, workflows, and collaboration tools related to product marketing. The primary aim of this role is to enhance operational efficiency, ensure adherence to best practices, and manage key platforms such as Wrike, Confluence, and SharePoint.Your Daily Overview:Process Design and Workflow Improvement:Design and refine processes to improve collaboration within Product and Marketing teams.Build and map workflows using Wrike and SharePoint, documenting them in Confluence/Wiki.Train teams on new processes and update them based on feedback received.Go-to-Market Framework Responsibility:Own and maintain the existing Go-to-Market framework and ensure its adoption within the product team through Wrike templates.Gather user feedback, implement improvements, and create accompanying templates (e.g., messaging, business plans, pitch presentations).Support product launch projects by providing training and guidance to the product team.Collaboration with the Product Team:Work closely with the Operations Director in Product Management to ensure alignment of practices and effective Go-to-Market management across teams.Manage recurring tasks to collect and update information on product releases in an evolving roadmap presentation.Plan, organize, and present quarterly webinars, with the assistance of the product marketing team, to inform sales and marketing teams about recent updates, roadmap items, and commercial news.Organizational Representation:Represent the interests of the product team in cross-departmental initiatives.Collaborate with Taxonomy, Corporate Marketing Operations, Product Line Management, and Internal Communications teams on shared processes and standards.Champion of Internal and Sales SharePoint Sites.

Hello and thank you for your interest! Are you on the lookout for your next career challenge? Or simply exploring the market? If so, you may have just found the perfect match!The Revenue Operations team plays a vital role in how we strategize, implement, and elevate our go-to-market initiatives. As the Senior Manager of Revenue Operations, you will spearhead the regional RevOps function and cultivate a high-performing team that serves as a strategic ally to our go-to-market leadership. Your efforts will establish a top-tier operational framework encompassing forecasting, pipeline performance, and KPI governance, ensuring that leaders possess reliable insights, defined accountability, and the agility to act decisively.In this pivotal role, you will take charge of defining, monitoring, and evolving KPIs throughout the entire customer lifecycle—clarifying what is significant, why it matters, and what steps are necessary to enhance results. You will collaborate closely with Finance, GTM, Product, and Enablement to develop investment cases, enhance productivity and capacity, and streamline processes that foster predictability and profitable growth. This high-impact leadership position combines strategic foresight, analytical rigor, and cross-functional influence to deliver measurable business outcomes.Your Key Responsibilities:Weekly Performance Reviews and Forecast/Pipeline ManagementLead and manage the weekly business cadence with the GTM leadership, presenting a clear narrative on pipeline health, performance trends, risks, and necessary actions.Ensure forecasting precision across EOM / EOQ / EOY, fostering consistency and accountability among teams.Adapt KPI frameworks as business needs evolve—introducing new metrics and scorecards to bolster decision-making and execution.Bi-weekly Performance Deep Dives (AE & AM)Conduct bi-weekly deep dives into New Business and Account Management performance at both representative and segment levels.Identify leading indicators, conversion trends, and execution gaps; translate insights into actionable priorities with GTM leaders and Enablement.

Join Talan as an Operational Transformation Advisor, where you will lead strategic initiatives to enhance operational efficiency and drive business transformation. You will work closely with clients to identify opportunities for improvement, design innovative solutions, and implement best practices.

Greetings! We appreciate your interest in joining our team at Lightspeed Are you on the lookout for an exciting new opportunity or merely exploring the job market? You might be in the perfect spot!Lightspeed is seeking a talented Senior Revenue Operations Analyst to become an integral part of our Global Revenue Planning & Reporting team. In this pivotal role, you will collaborate closely with our Go-to-Market organization, spearheading the reporting infrastructure, uncovering insights that inform strategic commercial decisions, and establishing the benchmark for data quality and analytical excellence across our operations.This high-profile position is ideal for someone who excels at the intersection of data, strategy, and cross-functional collaboration. If you thrive on transforming complex, ambiguous challenges into actionable solutions and take pride in delivering reliable results, we would love to hear from you.Your Responsibilities:Lead GTM Reporting - Design, develop, and maintain dashboards and reports in Looker tailored to the needs of Sales, Marketing, and Finance stakeholders, continually enhancing accuracy, clarity, and operational efficiency.Serve as the Analytical Authority - Convert intricate business inquiries into structured analyses; provide actionable recommendations supported by insightful narratives that go beyond mere numbers.Ensure Data Integrity - Detect issues in upstream business processes impacting reporting accuracy; collaborate with teams to implement corrective actions before issues escalate.Collaborate on Data Modeling - Partner with our corporate data team to design and sustain GTM datasets that are robust and scalable across both operational and strategic contexts.Support Planning and Forecasting - Utilize Pigment to aid in revenue planning cycles and scenario modeling.Synthesize Insights for Leadership - Condense complex insights into clear, engaging stories for senior stakeholders; discern key points to highlight and areas to streamline.Lead Strategic Ad Hoc Projects - Evaluate new business initiatives, process modifications, or operational inquiries as they emerge; bring clarity and agility to ambiguous challenges.What You Bring to the Table:We are a dynamic global team of five based in North America. The Revenue Operations team plays a crucial role in the success of our go-to-market strategies.

Hello! Thank you for your interest Are you exploring new career opportunities? You might be in the right place!We are on the lookout for a Go-To-Market (GTM) Operations Analyst to play a vital role in executing key hardware commercial initiatives across global markets from our Montreal office. This position is part of the Go-To-Market Operations team and is dedicated to establishing structure, consistency, and clarity for our innovative hardware programs.This role is tailored for individuals who excel in operational tasks, enjoy navigating through uncertainty, and are committed to managing comprehensive workflows in a dynamic environment.Key Responsibilities:Aid in the creation of operational documentation, including process flows and standard operating procedures (SOPs) for our hardware-related GTM initiatives.Translate business requirements into actionable workflows.Identify gaps, edge cases, or dependencies within initial processes.Manual Process Execution:Execute recurring operational tasks related to hardware initiatives (e.g., data identification, eligibility reviews, action tracking, billing triggers).Extract and filter data from internal systems to pinpoint relevant customer cohorts.Facilitate communication workflows among cross-functional teams.Ensure precision and consistency during pilot and initial rollout phases.Performance Tracking & Visibility:Monitor essential operational metrics such as billing activities, adoption indicators, and process compliance.Maintain tracking files and dashboards utilizing Excel and internal reporting tools.Highlight discrepancies, trends, and issues for stakeholder attention.Support Transition to Automation:Manage manual processes while system enhancements are ongoing.Provide operational insights to influence automation and system improvements.Assist in quality assurance and testing during process changes.