Senior AI Automation Engineer, Customer Support Operations

Join our innovative team as a Senior AI Automation Engineer within Customer Support Operations at ServiceNow. In this pivotal role, you will leverage cutting-edge AI technologies to streamline operations and enhance customer experiences. Your expertise in automation will play a crucial part in driving efficiency and delivering exceptional service to our clients.

Join Our TeamAt Unity, we are creating an exceptional ad-tech ecosystem that connects billions of users with the games and experiences they cherish. The Advertiser Growth team plays a pivotal role in this mission, managing the online ads delivery stack, which includes auction, pacing, and bidding systems. As a Senior Machine Learning Engineer, you will significantly contribute to modernizing our core infrastructure and developing backend systems for next-generation AI agents that transform the campaign experience. This position provides an exciting opportunity to tackle complex system challenges at a massive scale while directly impacting Unity’s revenue growth.

Intrinsic Robotics, an innovative AI robotics division within Google, is on a mission to revolutionize the capabilities of industrial robotics. Our team harnesses the power of advanced AI, perception technologies, and simulation to expand the horizons of what's achievable in industrial automation—placing software and data at the heart of our solutions.We strive to democratize access to intelligent industrial robotics, making it easier for businesses, entrepreneurs, and developers to leverage these technologies. Our passionate team comprises engineers, roboticists, designers, and technologists, all dedicated to unlocking the vast creative and economic potential of industrial robotics.Role OverviewAs an Automation and Controls Engineer, you will be pivotal in designing, developing, and deploying cutting-edge robotic automation systems. You will work closely with cross-functional teams and clients to identify system requirements, propose automation layouts, and select and source the necessary hardware. Your responsibilities will include programming automation workcells and guiding robotics solutions from initial concepts through to successful implementation. Continuous collaboration with software developers, product managers, and researchers will be essential to invent, maintain, and enhance our robotic platforms.Key ResponsibilitiesDesign and implement innovative robotic automation workcells, managing projects from hardware selection and electrical design to robot, PLC, and HMI programming.Collaborate with product managers, software developers, and researchers to develop, enhance, and innovate our robotic platform.Source and integrate top-tier technology products into automation workcells.Evaluate strategic decisions on whether to build capabilities in-house or partner with external system integrators.Conceptualize new robotic automation applications and assess the effort, feasibility, and cost to develop solutions.Establish standards for hardware selection and PLC software through expertise in industrial control systems.Document and communicate your work effectively for both internal and external stakeholders.

Join Our Innovative TeamThe landscape of the workplace has dramatically shifted. Once characterized by predictable occupancy patterns, the modern office now reflects a dynamic and flexible environment. As a leader in workplace analytics, VergeSense empowers workplace, Commercial Real Estate (CRE), and facilities management professionals with the insights they need to make informed decisions about their spaces.VergeSense is proud to present the world’s first and only Occupancy Intelligence Platform, utilized by over 220 companies across 50 countries and managing 140 million square feet. Our platform leverages highly accurate occupancy sensors and diverse data sources to help clients optimize their facilities, ensure effective space planning and design, streamline cleaning operations, and enhance the overall employee experience.Role OverviewThe Firmware QA team is on the lookout for a dedicated and experienced Automation & Tooling Engineer to ensure VergeSense delivers exceptional solutions to our clients. This position combines firmware quality assurance with internal tool development, focusing on driving product excellence across our hardware offerings. You will be responsible for developing and executing test plans, debugging complex issues alongside developers, and enhancing internal tools that keep VergeSense operating smoothly.

Gen Digital unites recognized brands such as Norton, Avast, LifeLock, and MoneyLion, serving nearly 500 million people in more than 150 countries. The company’s work covers cybersecurity, online privacy, identity protection, and financial wellness, all with a mission to help people secure and manage their digital lives. The culture values smart, bold thinkers who see AI as a tool for meaningful progress. Flexible work options, generous time off, competitive pay, and comprehensive benefits are part of the package. Gen Digital encourages open debate, experimentation, and ongoing learning, welcoming people from a range of backgrounds and perspectives. Team members support and respect each other, knowing that diverse viewpoints make the group stronger. Role overview The Senior Applied AI and Intelligent Automation Lead shapes strategy, governance, and the rollout of AI solutions across the CFO organization. The focus is on automating workflows, improving decision-making, and achieving measurable results in areas such as Go to Market Sales, Supply Chain Operations, FP&A, Accounting, Tax, Internal Audit, and Data & Analytics. Key responsibilities Define the vision and governance for AI-driven automation within the CFO group Turn business challenges and manual processes into scalable, production-ready AI agents and workflows Lead cross-functional enablement efforts, including councils, champion networks, training, and communications Encourage adoption of AI solutions, monitor performance, and report outcomes and insights to executive leadership Requirements Extensive experience applying AI to solve business problems Strong program leadership and strategic thinking skills Expertise in change management and governance for complex organizations Ability to drive adoption and build consistent structures across multiple finance-related functions Location USA - Mountain View, CA

Join our team as a Senior Backend Engineer in Customer Engineering!At Level AI, we are reshaping customer interactions through innovative technology. Founded in 2019 and backed by Series C funding, our headquarters in Mountain View, California, is at the forefront of transforming contact centers into strategic assets through our AI-native platform. Our technology utilizes cutting-edge Large Language Models to extract invaluable insights from customer engagements, enabling businesses to enhance their customer experience and foster growth.As a Senior Backend Engineer, you will play a crucial role in empowering contact center stakeholders with real-time insights that drive data-informed decisions. You will collaborate on high-impact projects alongside experts from top tech companies such as Amazon, Facebook, and Google. Expect a rewarding journey filled with learning, growth, and the opportunity to redefine possibilities in AI-driven enterprise applications. Ready to join us?

Join Our Team!Are you driven by the desire to create engaging products that resonate with users and team members alike? At Otter.ai, we are on the lookout for a passionate Senior Automation Test Engineer to help us revolutionize communication through our AI-powered collaborative note-taking platform. As our product continues to gain traction, your expertise will be essential in shaping how individuals and teams interact, fostering enhanced collaboration and idea sharing. If you thrive in a dynamic, agile startup environment and are dedicated to delivering exceptional product experiences, we want to hear from you!Your ResponsibilitiesDevelop and oversee the web automation strategy, ensuring alignment with company-wide quality objectives and scalable solutions.Lead and mentor a team of Web Automation Engineers, promoting technical growth and collaboration.Design and maintain robust web automation frameworks using Playwright to achieve comprehensive test coverage.Implement efficient automation strategies to minimize manual testing and accelerate test execution.Provide technical direction and conduct code reviews to guarantee high-quality, maintainable automation code.Collaborate closely with development and QA teams to integrate automation early in the development lifecycle.Drive multiple automation initiatives within a fast-paced CI/CD environment, ensuring reliable test execution.Continuously assess and suggest innovative automation and AI-driven tools to enhance testing efficiency.Develop scripts and utilities to automate repetitive tasks, significantly improving test performance.Embrace innovation by integrating desktop automation (Electron apps) and visual testing into the automation strategy.

At Commure, we are on a mission to revolutionize healthcare by simplifying the complexities of care delivery. Our innovative approach aims to redefine the healthcare experience, setting new benchmarks for quality and efficiency. With our expanding portfolio of AI-driven solutions—including ambient AI for clinical documentation, provider copilots, autonomous coding, and revenue cycle management—we empower clinicians and administrators to concentrate on what truly matters: delivering exceptional patient care.The healthcare sector, a colossal $4.5 trillion industry, incurs over $500 billion in administrative costs annually, and Commure is at the forefront of this transformation. We empower over 500,000 healthcare providers across numerous facilities nationwide, facilitating transactions exceeding $10 billion and supporting over 100 million patient interactions. With exciting new product launches and expansion into additional care segments on the horizon, we are poised to become the industry standard in the coming years.Recently recognized on Fortune’s Future 50 list for 2025, Commure is backed by esteemed investors, including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, and Greenoaks Capital. With over 300% growth year-over-year for the past two years, we are just getting started. Join us as we harness the power of AI to transform healthcare.About The RoleIn this pivotal role as a Senior Operations Manager, you will lead our Operations team, focusing on Revenue Cycle Management. You will collaborate with various departments—including Product, Engineering, Operations, Sales, and Account Management—to define and streamline key business processes. You will be responsible for end-to-end ownership, ensuring efficient execution and a smooth onboarding experience for clients while driving critical business metrics. This high-visibility, impactful role offers significant autonomy and the opportunity to address emerging business challenges and drive rapid growth in responsibilities.This full-time position requires working in our Mountain View, CA office five days a week.What You'll DoDevelop scalable operational frameworks to enhance efficiencies, directly impacting revenue growth and profitability....

Waymo is at the forefront of autonomous driving technology, striving to be the most trusted driver in the world. Originating from the Google Self-Driving Car Project in 2009, Waymo has dedicated itself to developing the Waymo Driver—The World’s Most Experienced Driver™—which enhances mobility access and aims to save countless lives lost in traffic accidents. The Waymo Driver operates our fully autonomous ride-hail service and can be integrated into various vehicle platforms and applications. With over ten million rider-only trips and more than 100 million miles driven autonomously on public roads, Waymo is making strides in safety and efficiency across 15+ U.S. states.Our Systems Engineering team collaborates to innovate software and hardware systems in unprecedented ways. We set rigorous performance standards to ensure our vehicles operate seamlessly and prioritize passenger safety. We are seeking passionate and skilled individuals who thrive in teamwork and are committed to achieving results.This role follows a hybrid work schedule and reports to a Systems Engineer Lead.

Senior IT Systems and Automation Engineer Job Code: GAQ127R160 About the Role In the position of Senior IT Systems and Automation Engineer at Databricks, you will play a pivotal role as a key technical contributor to the IT Digital Employee Experience team. Your primary responsibilities will include owning and advancing automation platforms and endpoint security initiatives that aim to streamline operations across the organization. This role calls for a robust automation mindset, extensive technical knowledge of IT systems, and the capability to deliver exceptional, scalable solutions in a dynamic environment. The Impact You Will Have Lead the evolution of our IT automation platform, serving as the subject matter expert and driving the design, implementation, and enhancement of automation workflows across IT and Security. Oversee and maintain the Mobile Security program, including MDM configuration and policy enforcement. Design and implement comprehensive automation solutions for onboarding/offboarding and security compliance workflows. Collaborate with cross-functional teams including IAM, Security, Infrastructure, and Engineering to deliver impactful projects yielding tangible business outcomes. Facilitate technical integrations during M&A activities by leveraging your automation expertise to expedite onboarding processes. Document solutions and provide training and mentorship to junior engineers regarding the platforms you manage. What We Are Looking For Core Qualifications 5+ years of experience in IT systems engineering and automation. Demonstrated success in delivering complex, multi-system automation projects that have a measurable impact on business performance. A strong automation mindset: you not only execute tasks but also architect scalable automated solutions. Proven ability to work independently, take ownership of ambiguous projects, and consistently deliver high-quality results under pressure. Automation & Integration Expertise Hands-on experience with enterprise IT automation platforms (Tines preferred) or equivalent. Skilled in building and troubleshooting integrations between identity, endpoint, ticketing, and security platforms. Experience in designing and implementing automation for IT processes such as onboarding/offboarding, access provisioning, license management, and security compliance. Endpoint & Mobile Device Management Proficient with Jamf MDM platforms for managing macOS, iOS, Windows, and Android devices at scale. Experience with zero-touch provisioning, device imaging, configuration management, and security policy enforcement.

Join Waymo as a Senior Staff Machine Learning Engineer specializing in Depot Automation, where you will play a vital role in transforming the future of transportation through cutting-edge machine learning solutions.Your expertise will drive innovation and efficiency, ensuring our autonomous vehicles operate seamlessly in various environments. Collaborate with a team of passionate engineers and researchers to develop and implement advanced algorithms that enhance our depot operations.

Join our team at LinkedIn as a Senior Staff AI Engineer focused on Network Growth AI, where you will lead innovative projects that drive the expansion and optimization of our AI-driven networking solutions. This role offers an exciting opportunity to work with cutting-edge technology and collaborate with top industry professionals.

At Intrinsic Robotics, part of Google's AI robotics division, we are dedicated to transforming the landscape of industrial automation. Our innovative team is passionate about leveraging advancements in AI and robotics to create intelligent systems that redefine industry standards.Our goal is to empower millions of businesses, entrepreneurs, and developers by making industrial robotics more intelligent and accessible. We are a diverse group of engineers, roboticists, and technologists committed to unlocking the economic potential of robotics in manufacturing.Role OverviewAs a Robotics Software Engineer focusing on Intelligent Manufacturing Automation, your role will involve close collaboration with our automation team and industry partners to enhance manufacturing processes. You will be responsible for developing and implementing end-to-end automation solutions tailored for electronic manufacturing environments.Key ResponsibilitiesDrive the technical development and integration of cutting-edge robotic automation solutions, utilizing the Intrinsic platform, ROS, and advanced AI technologies.Work closely with our automation team and industry stakeholders to ensure seamless integration of automation capabilities in production settings.Document designs, processes, and outcomes while effectively communicating with internal teams and external partners.

Unity Technologies seeks a Senior IT Event Operations and Executive Support specialist in Mountain View, CA. This role centers on creating seamless technology experiences for both internal and external events. A strong understanding of technical systems and hardware, along with a practical, hands-on approach to event planning and delivery, is essential. Key Responsibilities Oversee all phases of event operations, from initial planning through on-site execution. Learn Unity's technical systems and hardware quickly to provide effective support. Adapt to changing event requirements and anticipate technical needs. Deliver direct support to executives, ensuring meetings and events run smoothly and without technical interruptions. Assist with IT support for global events, prioritizing reliability and minimal disruption. Success Measures Events and meetings are executed smoothly, with technology functioning reliably in the background. Leaders and teams encounter minimal technical issues during important meetings and events. Communicate expectations clearly and address technical challenges proactively. Additional Details Blend project management with hands-on technical responsibilities. Travel internationally up to 20% of the year to support events and technical deployments. Lead technical rollouts for gaming and mobile hardware on a global scale.

Join our dynamic team at LinkedIn as a Senior Staff AI Engineer specializing in Notifications AI. In this pivotal role, you will lead innovative projects that enhance our notification systems, delivering a personalized experience to millions of users globally. Your expertise in artificial intelligence and machine learning will drive the development of intelligent algorithms, improving user engagement and satisfaction.

Intrinsic Robotics, part of Google, works to expand what industrial robots can do by applying AI, perception, and simulation. The team focuses on making robotics smarter, more accessible, and easier to use for businesses, entrepreneurs, and developers. Engineers, roboticists, designers, and technologists at Intrinsic aim to unlock new creative and economic potential in the field. Role Overview The Application Engineer - Intelligent Manufacturing Automation will join the automation team in Mountain View, California. This role centers on integrating and developing robotics solutions for manufacturing automation. The work covers process design, software features, and the application of advanced AI technologies. Collaboration with both internal teams and industry partners is a key part of deploying robotic systems in real production environments. Main Responsibilities Lead technical development and integration of advanced robotic automation solutions for manufacturing, using the Intrinsic platform, ROS, and modern AI technologies. Work directly with research and industry partners to combine AI and automation within factory environments. Document designs, processes, and results in detail to ensure clear communication with technical teams and partners.

What You Will Do:Are you ready for an exhilarating challenge? Imagine yourself enhancing and scaling a state-of-the-art Generative AI product that provides immediate support to enterprise users. If you're curious about how to implement abstraction, scalability, and optimization in a dynamic, probabilistic, and generative conversational system, we encourage you to join our Conversation Engine team. At Moveworks, you will be at the forefront of our Generative AI product, focusing on scaling and optimizing it to cater to the increasing demands of the enterprise solution market. Explore our latest insights on Moveworks's innovative solutions for enterprise AI, including Moveworks Live and Creator Studio. As leaders in the enterprise AI space, we invite you to contribute your creative ideas and vision to tackle unprecedented challenges. You will work closely with machine learning specialists and cross-functional teams, swiftly iterating on new concepts and utilizing user behavior data to inform your decisions. Your primary responsibility will be to scale and refine our conversation engine to handle hundreds of millions of users across various chat channels and applications, while enhancing our end-to-end product infrastructure with exceptional engineering quality and durability.Build a robust product infrastructure with intuitive interfaces that enable engineers and configurators to easily customize and enhance generative AI models. This includes gathering data and feedback, adapting to a range of enterprise applications and business contexts, and delivering tailored conversational experiences.Develop scalable API abstractions for our conversation platform, compatible with major chat clients such as Microsoft Teams, Slack, and Web, while offering a versatile API for integrating other components of the engineering ecosystem.Enhance the dialogue engine to support a variety of conversational features, leveraging proprietary domain knowledge unique to each enterprise client in the cloud, and facilitating real-time multilingual translation. You will accomplish this with a minimal memory footprint, reduced latency, and an efficient development process for application engineers.Promote best coding practices, API design, scalability, robustness, and optimization. Cultivate a culture of excellence and continuous improvement among fellow engineers.Deliver comprehensive insights and visibility into the performance of our conversational AI product.

Role OverviewAre you ready to take on a thrilling challenge? Imagine scaling and fine-tuning a revolutionary Generative AI product that delivers immediate support to enterprise users. If you're intrigued about how to implement abstraction, scalability, and optimization within a dynamic, probabilistic, and generative conversational framework, we want you on our Conversation Engine team. At Moveworks, you will play a pivotal role at the heart of our Generative AI initiatives, focusing on enhancing and optimizing our solution to cater to the escalating needs of the enterprise landscape.Join us in exploring our recent innovations, including Moveworks Live and Creator Studio, which showcase our groundbreaking contributions to enterprise AI. As trailblazers in this field, we don't adhere to a formula for crafting solutions; we encourage you to unleash your creativity and tackle unsolved challenges.You will work closely with machine learning experts and interdisciplinary teams, rapidly iterating on innovative ideas while utilizing user behavior data to inform your decisions. Your mission will be to scale and enhance our conversation engine to support hundreds of millions of users across various chat channels and applications, ensuring our end-to-end product infrastructure remains of the highest engineering quality and durability.Develop a comprehensive product infrastructure featuring intuitive interfaces that allow engineers and configurators to effortlessly customize and optimize generative AI models. This includes gathering data and feedback, adapting to various enterprise use cases, and delivering domain-specific conversational experiences.Create scalable API abstractions for our conversation platform that support all major chat clients (such as MS Teams, Slack, and Web) and provide a neutral API for further engineering developments.Enhance the dialog engine to support a wide array of conversational functionalities, leveraging proprietary domain knowledge unique to each enterprise client, while enabling real-time multilingual translation with minimal memory usage and low latency.Promote best practices regarding coding patterns, API design, scalability, robustness, and optimization, fostering a culture of excellence and continuous improvement among your engineering peers.

At Commure, we are dedicated to transforming healthcare by simplifying the experience for both providers and patients. Our innovative suite of AI-driven solutions includes ambient AI clinical documentation, provider copilots, autonomous coding, and revenue cycle management. These tools are meticulously crafted to allow healthcare professionals to focus on what truly matters: delivering exceptional care.As a key player in the $4.5 trillion healthcare industry, which incurs over $500 billion annually in administrative costs, Commure is at the forefront of this transformation. We empower over 500,000 clinicians across numerous care sites nationwide, managing over $10 billion in transactions and supporting more than 100 million patient interactions. With exciting new product launches and a bold vision for the future, we aim to redefine the industry standard in the coming years.Recognized by Fortune's Future 50 list for 2025, Commure is backed by top-tier investors such as General Catalyst, Sequoia, Y Combinator, and more. With an impressive growth rate exceeding 300% year-over-year for the past two years, we are poised for even greater advancements as we harness the power of AI to revolutionize healthcare. Join us in shaping the future of this vital industry.About the RoleJoin our dynamic and fast-paced team where growth is a priority. We seek innovative Full Stack Engineers eager to contribute to the rapid deployment of our groundbreaking solutions. This is a unique opportunity to directly influence our user base and help steer our growth narrative.This full-time position requires availability 5 days a week in our Mountain View, CA office.What You’ll DoDevelop comprehensive products aimed at revolutionizing Ambient AI for healthcare providers and administratorsContribute to a high-energy team that values swift execution and decision-makingEngage with technologies across the entire software stackUtilize a tech stack that includes Python, JavaScript, React, TypeScript, Flask, and various other frameworksCollaborate closely with customers to ensure solutions meet their needs...

At Commure, we are driven by a mission to transform the healthcare landscape through innovative technology. Our vision is to redefine the healthcare experience, establishing a new benchmark for care delivery and interaction across the industry. Our advanced suite of AI solutions encompasses ambient AI clinical documentation, provider copilots, autonomous coding, and revenue cycle management, all tailored to empower healthcare providers and administrators to prioritize what truly matters: patient care.The healthcare sector represents a colossal $4.5 trillion industry, with over $500 billion spent each year on administrative expenses. Commure stands at the forefront of this transformation, supporting over 500,000 clinicians across numerous care sites nationwide. With more than $10 billion flowing through our systems, we facilitate over 100 million patient interactions. As we prepare for upcoming product launches and expand into new care segments, we aspire to evolve from a burgeoning innovator to the industry standard.Recently honored on Fortune’s Future 50 list for 2025, Commure is backed by renowned investors such as General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, and Greenoaks Capital. With a staggering 300% year-over-year growth for the past two years, we are on the cusp of a major leap forward in AI-driven healthcare transformation. Join us in shaping the future of healthcare technology.About the RoleAs a Senior Fullstack Engineer within our Scribe team, you will play a pivotal role in advancing Ambient AI solutions that enhance the entire healthcare journey. If you are passionate about tackling significant challenges in healthcare and delivering impactful solutions swiftly, we want to hear from you!Your ResponsibilitiesDevelop comprehensive products that innovate Ambient AI for healthcare providers and administratorsCollaborate within a dynamic team that values rapid execution and decisive actionEngage with the full software stackUtilize a technology stack including Python, JavaScript, React, Flutter, Flask, and moreInteract directly with customers to address and resolve their challenges on a daily basis