Customer Relationship Management Lead

As the Customer Relationship Management Lead at weekday-1, you will play a pivotal role in shaping our customer engagement strategies. You will be responsible for leading our CRM initiatives, driving customer satisfaction, and enhancing the overall customer experience. This position requires a blend of analytical skills and creative thinking, as you will ana…

Join Weblee Technologies as a Customer Relationship Manager and take charge of cultivating strong relationships with our clients. You will be the pivotal point of contact, ensuring customer satisfaction and loyalty through effective communication and support. Your role will involve understanding client needs, resolving issues, and collaborating with various teams to enhance our service offerings.

Exciting Opportunity for a CRM Manager with Weekday's ClientSalary range: ₹500,000 - ₹1,000,000 (INR 5 - 10 LPA)Minimum Experience Required: 2 yearsLocation: MumbaiJob Type: Full-timeKey Responsibilities1. Online Reputation Management (ORM)Effectively manage and respond to customer inquiries, comments, and direct messages across various social media platforms.Address customer complaints and feedback with clarity and empathy.Ensure all conversations are promptly addressed, leaving no issues unresolved.Maintain a consistent and engaging brand voice in all customer interactions.2. Customer Relationship Management (CRM)Oversee and implement CRM workflows utilizing WhatsApp, email, and SMS channels.Utilize tools such as Contlo, Bitespeed, Sage Pilot, or similar platforms.Set up and optimize automated campaigns, including welcome messages, abandoned cart reminders, and retention initiatives.Work collaboratively with the marketing team to ensure cohesive campaign messaging and targeting strategies.3. Customer Experience & Issue ResolutionTake full ownership of resolving customer issues until they are completely addressed.Collaborate with internal teams (operations, warehouse) to ensure swift resolution of queries.Manage returns, exchanges, and order-related concerns as necessary.4. Reporting & InsightsMonitor common customer concerns, feedback, and complaints.Provide actionable insights to improve products, operations, and communication.Track CRM campaign performance metrics and customer engagement.

Weblee Technologies is seeking a dynamic and results-driven Customer Relationship Manager (CRM) to join our team in Mumbai. As a CRM, you will play a crucial role in managing customer interactions, improving customer satisfaction, and driving business growth. This is an exciting opportunity to work in a fast-paced environment where your contributions will directly impact our success. Key Responsibilities: Develop and maintain strong relationships with clients. Identify customer needs and provide tailored solutions. Analyze customer data to enhance customer experiences. Collaborate with sales and marketing teams to promote products and services. Handle customer complaints and resolve issues promptly.

Role overview AlphaGrep Securities is hiring a Relationship Manager based in Mumbai. This role centers on building and sustaining strong relationships with clients. The Relationship Manager works to understand each client's needs, offers solutions that fit those needs, and ensures service consistently meets high standards.

As an Author Relationship Manager at weekday-1, you will spearhead initiatives to foster strong relationships with our diverse authors. Your role will involve engaging with authors to understand their needs, providing support, and facilitating their growth within our platform. We are looking for a dynamic individual who is passionate about literature and excels in communication.

We are seeking a dynamic and dedicated Corporate Relationship Manager to join our team at Jobs for Humanity. This role is exclusively for women who are passionate about building strong relationships within the corporate sector. Your primary responsibility will be to manage and nurture partnerships with corporate clients, ensuring their needs are met and expectations exceeded.As a Corporate Relationship Manager, you will leverage your networking skills and business acumen to identify opportunities for collaboration and growth. You will work closely with internal teams to provide tailored solutions that drive client satisfaction and retention.If you are a motivated individual with a knack for relationship-building and a desire to make a positive impact, we would love to hear from you!

Role overview WPP Media seeks a Client Lead in Mumbai, India to manage client relationships and oversee service delivery. This position involves guiding strategic projects and working with multiple teams to help clients reach their objectives. What you will do Develop and maintain strong client relationships Lead strategic initiatives tailored to each client Collaborate with internal teams to ensure high-quality service Make sure client expectations are consistently met or exceeded Requirements Background in managing client accounts or partnerships Skill in coordinating across teams and departments Clear communication and solid organizational abilities Commitment to achieving results for clients

Role overview The Client Servicing Manager at weekday-1 plays a central role in shaping client experiences. Based in Mumbai, this position manages the full client journey, acting as the main point of contact from initial inquiry through ongoing support. The focus is on delivering high service standards, building trust, and maintaining open lines of communication between clients and internal teams. Main responsibilities Develop and implement strategies that enhance client service and satisfaction Lead and mentor a team of client service representatives Respond to client questions and resolve issues quickly Facilitate clear communication between clients and internal departments Collaborate with sales and operations teams to align on goals Promote continuous improvement in service quality Collaboration This role works closely with sales and operations, aiming to strengthen client satisfaction and support effective teamwork across departments.

As a Customer Relations Manager at Weblee Technologies, you will be the cornerstone of our customer engagement strategy. Your primary responsibility will be to build and maintain strong relationships with our clients, ensuring their needs are met and expectations exceeded. You will collaborate closely with various departments to enhance customer satisfaction and loyalty.In this role, you will develop customer relationship management strategies, analyze customer feedback, and implement improvements while working to resolve any issues that may arise efficiently. Your ability to communicate effectively and your proactive attitude will be key to your success in fostering a positive customer experience.

Join Weblee Technologies as a Customer Relations Manager, where you will play a pivotal role in enhancing customer satisfaction and fostering long-term relationships. In this position, you will lead initiatives to improve customer experience, advocate for customer needs, and collaborate cross-functionally to drive business success.Your responsibilities will include developing customer engagement strategies, analyzing feedback, and implementing process enhancements. You will work closely with various teams to ensure that customer feedback is integrated into product development and service improvements.

Join Weblee Technologies as a Customer Relations Manager, where you will play a pivotal role in fostering strong relationships with our clients. Your primary responsibility will be to ensure customer satisfaction through effective communication and problem-solving skills.You will be the point of contact for our clients, addressing inquiries, managing feedback, and ensuring that their needs are met promptly. This role requires a proactive individual who is passionate about delivering exceptional service and building lasting partnerships.

Join our dynamic team at necsws as a DevOps Environment Manager - Release Lead. In this pivotal role, you will oversee the deployment and management of our DevOps environments, ensuring seamless integration and delivery of software releases. Your expertise will be critical in streamlining our processes, enhancing collaboration across teams, and driving efficiency in our software development lifecycle.

As a Customer Success Manager at weekday-1, you will be at the forefront of enhancing our customer experience and ensuring client satisfaction. You will work closely with our clients to understand their needs and drive product adoption and engagement. Your primary goal will be to foster strong relationships, provide support, and ensure customers are receiving maximum value from our offerings.Key responsibilities include conducting regular check-ins, onboarding new customers, and gathering feedback to improve our services. Your analytical skills will be vital in measuring customer success metrics and identifying areas for improvement.

Weblee Technologies is seeking a passionate and dynamic Customer Relations Manager to enhance our customer experience and drive customer satisfaction. In this pivotal role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and expectations exceeded. You will collaborate closely with various teams to provide exceptional service and work towards continuous improvement in our offerings.

We are seeking a dynamic and results-driven Customer Relations Manager to join our team at Weblee Technologies in Mumbai. In this role, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and contributing to their overall satisfaction. Your expertise in customer relationship management will enhance our service delivery and drive client retention.Key responsibilities include: managing customer inquiries, resolving issues, and collaborating with various departments to improve processes. You will also develop strategies to boost customer loyalty and gather feedback to inform our service enhancements.

Join our dynamic team as a CRM Specialist specializing in HubSpot. In this role, you will be responsible for managing and optimizing our CRM platform to enhance customer engagement and drive business growth. You will collaborate with various teams to implement effective strategies that maximize the use of HubSpot tools and features.Your expertise will be crucial in analyzing data, generating reports, and providing insights to improve our marketing and sales processes. If you are passionate about leveraging technology to improve customer relationships and are looking for a challenging yet rewarding opportunity, we want to hear from you!

Join AECOM as the Lead Project Manager in the Semiconductor & Advanced Manufacturing sector, where you will spearhead innovative projects that redefine industry standards. In this key role, you will collaborate with cross-functional teams to drive project success from inception to completion, ensuring that all objectives are met within scope, time, and budget constraints.

About DoubleVerify DoubleVerify (DV) provides digital performance solutions for advertisers and agencies, helping them protect the integrity of their digital campaigns. Using independent third-party data and analytics, DV supports clients in optimizing campaign results and proving business impact. Since 2008, DoubleVerify has worked with hundreds of Fortune 500 companies, offering transparency and actionable insights into digital advertising quality and effectiveness. Learn more at www.doubleverify.com. Role Overview: Account Manager (Hybrid, Mumbai) The Account Manager role centers on building and maintaining strong relationships with agency and advertiser clients. This hybrid position is based in Mumbai and requires in-office presence three days each week. The Account Manager oversees campaigns from start to finish, working closely with Sales, Implementation, Product Management, Engineering, and Finance to deliver solutions and support. A key part of the job involves recommending strategies that address client needs and helping customers understand the full DoubleVerify product suite. What You Will Do Manage daily communications and relationships with assigned accounts, both agencies and advertisers. Provide hands-on client service, addressing both strategic and tactical needs for a diverse client base. Spot and pursue opportunities to grow business within existing client portfolios. Oversee client business processes, including onboarding, implementation, reporting, and billing. Deliver high-quality support, resolving client requests and troubleshooting reporting or ad-serving issues. Lead kick-off and ongoing meetings with clients and internal teams to clarify campaign goals and deliverables. Prepare performance evaluations for each client, highlighting the value DoubleVerify brings. Monitor and report on campaign performance, ensuring smooth delivery and accurate billing, and extracting actionable insights from reports.

Role overview Redis Labs is seeking a Senior Customer Success Manager based in Mumbai. This role centers on leading engagement strategies and ensuring clients gain meaningful value from the Redis Labs platform. Building strong relationships and guiding organizations toward their business goals are key priorities. The position also emphasizes encouraging adoption of Redis Labs products throughout customer organizations. What you will do Develop and sustain trusted partnerships with customers across India Guide clients as they work to achieve their business objectives using Redis Labs solutions Promote adoption of the Redis Labs platform within customer teams Collaborate with cross-functional groups to deliver a consistent, high-quality customer experience Support client success by understanding their needs and aligning appropriate solutions Location This role is based in Mumbai, India.