Operations Support Associate

Candidate ProfileProven experience in payment operations is essential.Analytics-driven individual with strong problem-solving abilities.Experience in root cause analysis and prompt handling of escalated issues within an internet company.Ability to manage general inquiries and escalated issues efficiently in an online customer service environment.Detail-orien…

Role Overview WNS Global Services is hiring an Associate - Operations in Mumbai. This position supports daily operations and helps maintain smooth workflows across teams. The role involves working with different departments to keep processes running efficiently and to support improvements. What You Will Do Collaborate with internal teams to ensure operational tasks are completed accurately and on time Assist in rolling out business improvement strategies Support efforts to optimize processes and boost overall efficiency

Role overview WNS Global Services is looking for an Associate - Operations to join the team in Mumbai. This role plays a key part in supporting daily business activities and strengthening collaboration across teams. Associates help deliver consistent, high-quality service to clients while contributing to ongoing projects. What you will do Support operational processes to keep workflows on track Assist with tasks aimed at improving efficiency and service standards Work closely with team members to fulfill client requirements and achieve project objectives Location Mumbai

Join WNS Global Services as an Associate / Sr. Associate in Operations and be part of a dynamic team dedicated to delivering excellence. In this role, you will play a pivotal part in optimizing operational processes, enhancing efficiency, and ensuring quality standards are met. You will collaborate closely with various departments to drive improvements and contribute to our commitment to outstanding service delivery.

Join Jiostar as a Senior Associate in our Commercial Operations team, where you will play a crucial role in optimizing our operational strategies. You will collaborate with cross-functional teams to enhance efficiency and drive growth. The ideal candidate will bring strong analytical skills and a passion for operational excellence.

Role Overview jiostar is hiring an Associate for Syndication Operations on a contract basis in Mumbai. This position supports syndication operations, focusing on invoice processing and reporting. The role involves regular coordination with legal, finance, and sales teams to maintain transparency on client deliverables and keep operations running smoothly.

Role Overview WNS Global Services is hiring an Associate - Operations in Mumbai. This position supports daily business operations and helps maintain high service standards for clients. Associates play a key part in meeting client requirements and keeping processes running smoothly.

Join jiostar as a Senior Associate in HR Operations, where you will play a pivotal role in enhancing our HR processes and employee experience. Your expertise will contribute to the evolution of our HR practices, ensuring alignment with the company's strategic objectives.You will be responsible for managing HR operations, implementing best practices, and supporting various HR initiatives. Collaborating with cross-functional teams, you will drive process improvements and enhance HR service delivery.

Third Bridge Group Limited seeks a Compliance Operations Associate based in Mumbai. This position plays a key part in supporting daily compliance activities and helps the team maintain regulatory standards. Role overview The Compliance Operations Associate assists with routine compliance processes, ensuring the company follows both external regulations and internal policies. By handling these responsibilities, the role helps reinforce a culture of integrity and accountability throughout the organization. Key responsibilities Support daily compliance operations Help the team meet regulatory requirements Follow and promote internal policies Location This role is based in Mumbai.

Join Sutherland as a Customer Support Associate and become part of a dynamic team dedicated to providing exceptional service and support. In this role, you will assist customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. We are looking for individuals who are passionate about helping others and are eager to learn and grow within our organization.

Role overview weekdayworks is seeking a Client Operations Associate based in Mumbai. This role centers on supporting daily client service activities and ensuring operations run smoothly. The position involves coordinating communications, tracking service requests, and contributing to process improvements. What you will do Coordinate with clients to maintain clear and timely communication Manage and follow up on service requests from start to finish Assist in identifying areas for operational improvement and support their implementation Requirements Strong communication skills Proactive problem-solving mindset Dedication to providing excellent customer support

Senior Supplier Support Team LeaderJoin Nivoda as a Senior Supplier Support Team Leader, where you will spearhead the daily operations of our Buyer Operations and Support teams. This hybrid role based in Mumbai involves managing supplier workflows and ensuring the highest fulfillment standards in our global marketplace. Your leadership will be crucial in overseeing the end-to-end lifecycle of purchase orders, from their placement with global suppliers to their arrival at our quality control hubs. You will focus on operational efficiency, process scaling, and delivering exceptional support to our suppliers, ensuring they feel valued and successful on our platform.Key ResponsibilitiesTeam Leadership & Development:Lead and mentor the Buyer Operations and Support teams, fostering high performance and engagement.Encourage a culture of accountability and continuous improvement.Manage team capacity and workload to ensure timely order processing and supplier support.Assist in hiring, onboarding, and training new team members.Purchase Order & Supplier Operations:Oversee the complete lifecycle of purchase orders, ensuring compliance with customer specifications and timelines.Work closely with cross-functional teams to streamline processes and enhance supplier experience.

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services firm based in Greenwich, CT, USA, with a presence in over 15 countries. With over four decades of experience, we are recognized for our innovative technology and unwavering commitment to our clients.We deliver comprehensive electronic brokerage services around the clock, catering to stocks, options, futures, currencies, bonds, and funds for clients across more than 200 countries and territories. Our clientele includes individual investors, financial advisors, hedge funds, and introducing brokers. Our advanced trading technology, competitive pricing, and extensive global market access empower our clients to optimize their investment strategies.For six consecutive years, Barron’s has ranked Interactive Brokers as the #1 online broker. Become a part of our vibrant, multinational team and contribute to a company that is dedicated to simplifying and enhancing financial opportunities through state-of-the-art technology.Position Overview: We are seeking a knowledgeable Associate Clearing professional with a robust background in depository and brokerage back-office operations. In this role, you will oversee critical depository functions and support our global operations, including settlements, corporate actions, and other vital clearing activities.

As a HubSpot Systems Support Specialist at thisisgain, you will play a pivotal role in ensuring the smooth operation of our HubSpot CRM. Your primary focus will be on maintaining an organized, accurate, and user-friendly CRM environment. This position demands meticulous attention to detail and a proactive approach to problem-solving.Your responsibilities will encompass daily administration and operational support for HubSpot, ensuring that user setups, permissions, and configurations are handled efficiently. You will also assist teams with data segmentation and cleansing, ensuring high data quality standards are upheld.Your role will require strong analytical skills to identify and rectify data discrepancies, while also effectively documenting processes and updates. You'll manage inbound inquiries and provide support for various operational tasks across the Central Operations department.

Join our dynamic team at WNS Global Services as an Associate/Sr. Associate, where you will play a crucial role in supporting various business operations and enhancing our service delivery. This position offers a perfect opportunity for professionals looking to advance their careers in a fast-paced environment.

We are looking for a dedicated Desktop Support Specialist to join our dynamic team at Squircle IT Consulting Services Pvt Ltd. In this role, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring optimal performance of desktop environments.

Join the DATAMARK, Inc. Team! We are actively looking for a dedicated and skilled Customer Service Associate to enhance our team. As a premier provider of business process outsourcing solutions, DATAMARK empowers organizations globally to streamline their operations effectively. In this pivotal role, you will facilitate seamless communication between Interpreters and customers, ensuring a high standard of service delivery.Key Responsibilities:Assess the language requirements of incoming callers.Input relevant customer information as necessary.Access relevant databases to support customer inquiries.Efficiently transfer calls to the appropriate team members.Provide additional support as required to ensure customer satisfaction.

Become an integral part of Datamark, Inc. as an IT Support Technician. In this pivotal role, you will collaborate closely with our technology team, executing analytical, technical, and administrative tasks to ensure the efficient planning, design, maintenance, and installation of personal computer systems. Reporting to the IT Manager, you will provide level 2 triage and onsite support for systems, networks, and telecom services. Engage with end users to ascertain their hardware and software needs, select suitable software solutions, and customize them as necessary. Additionally, you will manage an ample inventory of spare parts for desktops, laptops, and peripherals, and ensure the installation of new hardware and software while maintaining existing systems. Moreover, you will be responsible for training end users on equipment and software usage.Key Responsibilities:Install and configure desktop/laptop hardware, software applications, and peripherals.Set up various operating systems, particularly Microsoft Windows.Assist with equipment and office relocations as required.Troubleshoot Windows 10 and 11 for common software and hardware issues.Resolve basic network and systems connectivity problems involving routers, switches, servers, and related equipment.Address basic telecommunications issues related to Cisco and Avaya platforms.Monitor and maintain security on all systems, including virus protection and user permissions; report discrepancies to management.Communicate effectively with end users and support personnel regarding technical resolutions.Prepare maintenance reports, update assigned support tickets, and use ITIL as a framework for operations.Serve as an IT liaison for inter-departmental coordination in the absence of the IT Manager.Participate in inventory control and reporting activities.

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services provider, headquartered in Greenwich, CT, USA, with a presence in over 15 countries. With more than four decades of pioneering financial innovation, we have established ourselves as a trusted authority in cutting-edge technology and unwavering client commitment.Our affiliates deliver comprehensive electronic brokerage services around the clock on a range of financial instruments, including stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We cater to individual investors and institutions alike, including financial advisors, hedge funds, and introducing brokers. With our advanced technology, competitive pricing, and extensive global market access, we empower our clients to maximize their investment potential.Recognized by Barron's as the #1 online broker for six consecutive years, Interactive Brokers invites you to join our vibrant, multi-national team and contribute to a company that is redefining financial opportunities through exceptional technology.As a Platform Engineer - Support, you will play a critical role in providing first-level support for all information technology-related issues concerning the Microsoft Windows platform within Interactive Brokers (IB). You will assist business and development end-users via phone, email, and through a centralized ticketing system to promptly resolve or escalate any IT challenges. This role demands a solid technical foundation paired with exceptional communication skills. Key competencies include an intermediate understanding of Windows and networking technologies, along with a strong desire to enhance your skill set. You should possess patience for users who may not be as technically inclined and the ability to thrive in a fast-paced business environment characterized by a sense of urgency. Dependability and a proactive approach in assisting end-users while diligently following technical issues through to resolution are essential for success in this role.

Join Xelerate as a CDL Billing Support Analyst, where you will play a crucial role in providing Level 3 support for our production environment. Your expertise will ensure operational excellence and assist in troubleshooting complex billing issues. Engage with cross-functional teams to implement solutions and enhance our billing processes.