About the job
About Our Team
At OpenAI, our AI Success Engineer team collaborates with some of the most forward-thinking organizations globally to transform cutting-edge AI technologies into substantial business outcomes. We support our clients from initial deployment through to comprehensive enterprise adoption. Our work encompasses technical integration, workflow transformation, and ongoing program and product delivery.
Our diverse clientele includes rapidly growing digital native companies, major global enterprises, government agencies, and educational institutions. Each engagement presents a unique chance to influence how AI enhances productivity, innovation, and the future of work. This role is pivotal to our mission.
About the Role
As an AI Success Engineer, you will serve as the primary post-sales contact for OpenAI's key customers. Your responsibilities include driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value through OpenAI’s platform.
This position blends technical leadership, program management, customer advisory, and product influence. You will collaborate closely with customer teams, analyze workflows, lead configuration and enablement efforts, manage deployment strategies, and guide customers towards impactful use cases that highlight the full potential of our platform.
Collaboration with Sales, Solutions Architecture, Product, and Research teams will be crucial to ensuring a seamless and successful customer experience at every interaction. Success in this role will be defined by accelerated adoption, increased customer engagement depth, navigating strategic use cases into production, and assisting customers in demonstrating tangible business impact.
This position is based in our Munich office, utilizing a hybrid work model (3 days/week in the office) and we offer relocation assistance for new hires.
Your Responsibilities:
Cultivate and maintain the technical relationship with post-sale customers, acting as their trusted advisor for deployment, adoption, and value realization.
Manage account health, adoption rates, and ongoing technical success across your portfolio.
Facilitate technical enablement and configuration sessions across our extensive product suite.
Identify and validate use cases by integrating with customer teams to comprehend workflows and challenges.
Lead coordination across multiple workstreams at the account level, including new product activations, change management, and customer readiness.
