Customer Performance Intern

Join Our Team as a Customer Performance InternAt M-KOPA, we are seeking a motivated Customer Performance Intern to bolster our Mobility Operations team. This role will involve managing customer relationships, overseeing loan repayment processes, and enhancing fleet performance as we expand our e-mobility solutions across African markets.As an intern, you wil…

Are you passionate about driving growth through innovative marketing strategies? Join us at Alxafrica as a Performance Marketing Specialist in Nairobi! In this dynamic role, you will be responsible for developing and executing data-driven marketing campaigns that enhance brand visibility and optimize customer acquisition.We are looking for a creative thinker who can analyze market trends and consumer behavior to identify opportunities for improvement. Your expertise will help us maximize our marketing ROI and achieve our business objectives.

As we continue to expand, Neo Group is actively seeking a Senior Social Media & Performance Specialist to collaborate with our esteemed local partners. With a robust network of over 1,400 skilled professionals across more than 10 countries, we are dedicated to delivering cutting-edge, data-driven solutions that empower our clients and promote professional development in a vibrant and collaborative environment.Role OverviewAre you an expert in navigating the Kenyan digital landscape? We are in search of a dynamic Social Media & Performance Lead to spearhead our brand’s growth in one of the most thrilling betting markets globally.This role goes beyond mere content creation; it’s about cultivating a community. You will design our social media marketing strategy, expertly blending local cultural insights with performance marketing driven by data. From understanding complex gambling regulations to orchestrating viral campaigns on TikTok and managing influential partnerships, you will have the freedom to build and lead our presence in Kenya from the ground up.Key Responsibilities1. Strategy & Brand OwnershipMarket Growth: Craft and implement a tailored social media marketing strategy that resonates with the Kenyan player demographic.Cultural Localization: Develop and manage content that aligns with local trends, vernacular, and sporting interests.HQ Collaboration: Serve as the liaison between local initiatives and global headquarters strategy to ensure brand consistency.2. Performance & Paid MediaFull-Funnel Ads: Strategize and refine paid advertising campaigns across platforms like Meta (Ads Manager), Google Ads, and TikTok, ensuring a cohesive cross-channel experience.Data-Driven Optimization: Conduct extensive A/B testing and leverage analytics tools such as Google Analytics, Tableau, and DV360 to scale successful campaigns and enhance ROI.Compliance Focus: Guarantee that all assets and campaigns strictly adhere to Kenyan gambling advertising regulations and platform guidelines.3. Community & InfluenceEngagement: Propel organic growth and nurture a loyal community across platforms like Facebook, Twitter, Instagram, and TikTok.Influencer Network: Identify, recruit, and manage local influencers and partners to bolster brand credibility.Creative Direction: Oversee external contractors (designers, editors, copywriters) to produce high-quality visual content.

About the Role The International Crisis Group is seeking a Quantitative Research Intern to join the eEARTH Project. This position supports analysts working on research related to resource-driven conflicts. Interns will gain practical experience in conflict analysis, earth observation, and advocacy within a respected international NGO. Location This internship can be based in New York, USA; Nairobi, Kenya; or Brussels, Belgium. Eligibility Open to students currently enrolled in an academic program who can earn academic credit for the internship Also available to candidates who have secured external funding (such as grants or scholarships) to support their participation Work Arrangement This is a desk-based internship.

Inkomoko seeks a vendor to supply a high-performance rack server for its disaster recovery site, supporting operations across multiple countries from a remote base in Nairobi, Kenya. This procurement is part of a broader initiative to strengthen IT infrastructure and ensure business continuity for Inkomoko’s expanding network. Assignment Objective The main goal is to acquire a reliable, scalable rack server with advanced specifications. This server will serve as the primary node in Inkomoko’s disaster recovery strategy, providing system redundancy for all country offices. Scope of Work Supply one (1) HP ProLiant DL360 Gen11 server. Meet or exceed these minimum specifications: Dual Intel® processors (up to 2 CPUs) At least 640GB RAM At least 32TB SSD storage Integrated remote management (iLO) Provide an iLO Advanced License for remote management. Ensure all hardware components match the stated requirements. Arrange secure delivery to the designated Inkomoko office or disaster recovery site in Kenya. Note: Inkomoko will handle physical installation and software configuration internally. Deliverables One (1) physical server meeting all specifications. Manufacturer warranty documentation (minimum 3-year Next Business Day support). Delivery note as proof of receipt. Official tax invoice. Timeline The server must be delivered within 30 days of Purchase Order (PO) issuance.

Actively generate and pursue leads to drive sales growth.Achieve and surpass established sales targets.Engage in contract negotiations with potential clients.Assist in determining competitive pricing structures for proposals and negotiations.Compile and present weekly and monthly sales reports to management.Deliver engaging sales presentations to diverse potential clients.Collaborate and align sales initiatives with ongoing marketing strategies.Promote and clearly articulate company programs and services.Manage client payments, including securing deposits and final payments.Draft and submit sales contracts for prospective clients.Conduct client visits to assess needs and showcase company offerings.Maintain accurate records of client interactions and transactions.Address client inquiries regarding services, pricing, and availability.

Location: Nairobi, Nairobi County, KenyaContract: Fixed-term, three years Role overview The Internal Audit Manager at Trócaire leads a small audit team in Nairobi, reporting directly to the Head of Internal Audit. This position blends strategic involvement with hands-on audit assignments, supporting trust and accountability throughout Trócaire’s international operations. The work helps ensure that programs and resources are managed responsibly and in line with the organization’s mission. Key responsibilities Collaborate with senior leaders and teams to reinforce governance and accountability frameworks. Carry out audit assignments that assess and strengthen controls for safeguarding resources. Foster constructive relationships within the organization and with international program teams. Translate audit findings into practical improvements that advance Trócaire’s mission and impact.

About One Acre Fund Since 2006, One Acre Fund has supported 5.5 million smallholder farmers in nine African countries. The organization supplies high-quality farming inputs, tree seedlings, credit, and modern agronomic training. By working with One Acre Fund, farmers increase their income and assets on supported land by more than 35% and strengthen their resilience. Over 9,000 team members from a range of backgrounds contribute to this mission. For more on the organization’s values and workplace culture, visit the Why Work Here blog post. Young Professionals Program The Young Professionals Program offers paid internships and training for outstanding African graduates. Interns take on meaningful assignments that directly support One Acre Fund’s goals. The program includes a thorough onboarding process and project design training. Interns collaborate with peers and gain practical experience to help launch their careers. Role Overview: Global Data Analyst Intern Based in Nairobi, Kenya, the Global Data Analyst Intern works with cross-country datasets to develop core data products. The focus is on building reliable dashboards and reports that inform decisions throughout the organization. This work helps advance One Acre Fund’s mission to deliver larger harvests, healthier families, and improved soil for smallholder farmers. Main Responsibilities Design, build, and maintain operational reports and dashboards to support analytics for multiple teams. Document and verify dashboards and reports for accuracy and long-term use. Monitor how tools are used and make ongoing improvements to ensure they remain useful and trusted. Manage daily operations of the tech service desk, ensuring effective and high-quality support. Escalate and resolve issues promptly to keep operations running smoothly.

Join Us as a Digital Marketing & Content Creation Intern!We are seeking a passionate and innovative intern to enhance our digital marketing efforts. Your role will involve:Developing engaging content for online marketing campaigns.Executing content marketing strategies for our website and blog.Implementing effective search engine optimization (SEO) techniques.Managing and updating our website, analytics, and blog.Gathering and analyzing online customer feedback to improve our services.Driving quality traffic to our website through strategic marketing initiatives.Presenting weekly progress reports to the Head of Department.Assisting with any other tasks assigned by the Head of Department.

Join Our Team as a Customer Success ManagerAt Ajua, we are dedicated to enhancing the customer experience for businesses across Africa. We are looking for a skilled Customer Success Manager to cultivate strong relationships with our clients, ensuring they achieve maximum value from our innovative solutions.Key Responsibilities:Oversee and nurture assigned customer accounts, fostering relationships that deliver substantial value for both the customer and Ajua.Act as the primary liaison for business communications, promptly updating customers on new products, service enhancements, and company developments.Embed the Ajua value proposition within the customer base, facilitating their full utilization of our products and services.Drive business growth through upselling additional products and solutions tailored to customer needs.Manage the comprehensive customer account setup process, including user creation, survey identification, engagement definition, testing, and customer approval.Ensure a seamless onboarding experience by collaborating with key Ajua departments including Products, Sales, Engineering, Partnerships, and Finance.Conduct training sessions for new and existing customers to effectively navigate the system, view feedback, and download reports for optimal usage.Address customer inquiries and challenges swiftly, escalating issues when necessary to maintain high satisfaction levels.Manage the billing process to ensure accurate invoicing, credit management, and adherence to contractual agreements.Lead project management initiatives for special events, including customer success weeks.Compile and submit detailed status reports on customer accounts, highlighting both successes and areas for improvement.Collaborate with cross-functional teams to provide insights on customer trends, contributing to the continuous development of our products and services.Perform additional duties as assigned.

About One Acre FundSince its inception in 2006, One Acre Fund has empowered over 5.5 million smallholder farmers, enhancing their productivity and livelihoods. Operating across nine countries, which are home to two-thirds of Africa's farmers, we deliver essential agricultural resources such as high-quality farm supplies, tree seedlings, accessible credit, and modern agronomic training. Our innovative model helps farmers boost their income and assets by more than 35% on supported land, while also fostering long-term resilience. Our dedicated team of over 9,000 full-time staff hails from various backgrounds and professions, committed to driving agricultural change. To learn more about our mission, check out our Why Work Here blog post.About the RoleWe are in search of a seasoned Internal Audit Lead to spearhead our audit initiatives in Kenya. This role is perfect for a professional with substantial experience in internal auditing and team leadership, ideally within a processing, retail, or multi-location context.As the Lead Auditor, you will oversee a country-based audit team, formulate and execute audit plans, identify and mitigate risks, and serve as a trusted advisor to local leadership. This pivotal role demands close collaboration with country leadership and various stakeholders.Your base will be in Kenya, with some regional travel required, reporting directly to the Internal Audit Manager.Key ResponsibilitiesStrategic Audit LeadershipDevelop and implement the annual audit plan for your team and country.Identify and evaluate audit risks and devise appropriate audit responses.Oversee audit activities within budgetary constraints, ensuring timely execution.Engagement and ReportingFacilitate regular risk discussions with department heads and division leaders.Present findings and risk assessments to the Board and senior management.Ensure accountability for audit findings and oversee their resolution by management.Leadership & DevelopmentLead and mentor a team of in-country auditors.Design and implement customized learning and development initiatives based on local risk profiles and audit strategies.Drive team performance by establishing and monitoring achievable goals.Audit ExcellenceEnsure the highest audit standards are maintained throughout the audit process.

At Ajua, we place Customer Experience at the heart of our mission. As a Customer Success Engineer, you will exemplify exceptional customer engagement with our suite of innovative products. This pivotal role requires a deep understanding of Ajua's technology stack, allowing you to expertly guide clients through an impactful onboarding journey, ensuring a seamless experience. You will also collaborate with our engineering team to foster technological growth, attentively listening to customer feedback and exploring new solutions to enhance user experience.Key ResponsibilitiesGain comprehensive knowledge of Ajua’s platform stack and explore its technological potential.Ensure the uptime, performance, stability, and scalability of the Ajua platform for clients.Strive for optimal performance, quality, and responsiveness of applications.Participate in client and sales meetings to understand and address client challenges.Communicate technology capabilities and functionalities to clients in an easily understandable manner.Assist the customer success team in onboarding new clients.Manage technical projects with clients effectively.Guide customers through the Ajua journey from a technological perspective.Lead the delivery of client-centric technical projects.Support the Customer Success & Engineering team in resolving platform issues and requests.Steer the tech and Customer Success team towards developing a mature SaaS product.Facilitate client requests between customers and Ajua.Conduct user testing and maintain communication with clients from a technical standpoint.Work closely with the Engineering team throughout all phases of technical projects.Ensure proper system monitoring and alerts for the Ajua platform at client sites.Track additional feature requests from clients, notify the product team, and strategize implementation plans.Create, implement, maintain, and enhance test plans, scripts, and methodologies to ensure thorough testing of the Ajua platform.

Training Period (6-8 Weeks of Comprehensive Customer Service Training):Acquire in-depth knowledge of customer service best practices and company policies.Refine your call handling and troubleshooting skills to enhance customer satisfaction.Engage in customer interaction simulations to build real-world practical skills.Enhance your communication and problem-solving abilities through structured role-playing exercises.Attend daily training sessions and team meetings for progress assessments and constructive feedback.Gain hands-on experience with customer service software, CRM tools, and telephone systems.Complete tasks and practical challenges as assigned by trainers.Maintain adherence to training protocols, ensuring excellent attendance and meeting performance criteria.Post-Training Responsibilities:Deliver exceptional customer service via phone and online interactions, upholding integrity and ethical standards.Proactively complete assigned tasks while seeking additional responsibilities for personal growth.Strictly adhere to processing guidelines, implement Quality Control feedback, and minimize errors.Engage in constructive feedback sessions with QC teams and leadership to enhance performance.Communicate any attendance issues promptly to the Team Leader.Participate in shadowing sessions to assist in onboarding new team members.Attend all relevant company and project meetings as required.Be ready to take on additional tasks as directed by the Team Leader.

Role Overview M-KOPA is hiring a Customer Operations Officer for its eMobility team in Nairobi. This position supports customers through the driving licensing process, working closely with driving schools, the retail team, and regulatory bodies such as NTSA. The role suits someone who pays attention to detail, follows up reliably, and communicates well with partners and colleagues. About M-KOPA and the Mobility Team M-KOPA’s Mobility team is growing quickly across Kenya. The team values operational precision and a strong customer focus. As Customer Operations Officer, the work spans several departments and involves external partners. The goal: help every new customer move smoothly from enrollment to becoming a fully licensed rider. The environment is process-driven, and success depends on careful coordination and proactive problem-solving. What You Will Do Oversee class enrollment, monitor learner attendance, and help issue introduction letters with driving schools and the customer experience team. Manage the issuance and tracking of Provisional Driving Licenses (PDLs) and Interim Driving Licenses (IDLs), ensuring compliance with regulations. Coordinate with NTSA to support timely processing and delivery of Smart Driving Licenses. Serve as the main operational contact for driving school partners, maintaining regular daily and weekly communication. Track rider enrollment numbers and collaborate with the retail team to ensure driving school packages are provided on time. Monitor customer conversion timelines and work with relevant teams to resolve any process delays.

Event and Room Block CoordinationAssist the Director of Lodging and Account Managers in orchestrating room blocks for scheduled events.Efficiently create, modify, and cancel room reservations with precision.Maintain a comprehensive inventory of room allocations, reservations, and hotel assignments.Monitor hotel pick-up rates and proactively engage with hotels, CVBs, and partner clients.Review and interpret RFPs and contracted event agreements with hotels.Customer Service and Client SupportAct as the primary point of contact for customer inquiries through phone, email, and chat.Investigate and resolve reservation issues and housing-related concerns.Conduct outbound calls to attendees, hotel partners, venue staff, and event operators.Provide timely, accurate, and professional responses across all communication channels.Stakeholder and Partner RelationsFoster and maintain strong relationships with hotel partners and vendors.Engage in strategic meetings with event owners and venue teams to understand housing needs and clarify service offerings.Collaborate with venue staff and event owners to assess housing performance, pick-up trends, and address any concerns.Provide on-site representation at selected events, conferences, and sales meetings as needed.Reporting and Performance TrackingTrack booking sales pace and compile pre- and post-event metrics.Collect and analyze performance indicators to deliver actionable insights.Collaborate closely with internal teams to ensure KPIs are achieved and continuously improved.Marketing and Cross-Functional CollaborationCoordinate with the Marketing Department to bolster promotional strategies for event housing.Support outreach initiatives to enhance room block engagement and bookings.

At Ajua, exceptional customer experience is at the heart of our mission, and we are seeking a dedicated Customer Success Engineer to deliver a top-tier experience across all our products.The ideal candidate will provide both onsite and remote engineering support, managing the entire lifecycle of incidents and problems to enhance customer satisfaction with Ajua’s offerings. This role demands close collaboration with various teams across all levels of technical support and engineering.Key Responsibilities:Act as a level-two support engineer for production services deployed at customer locations, along with centrally managed services.Implement and maintain monitoring systems at client premises, coordinating with service desk personnel to ensure optimal service uptime.Compile and present service reports, including insights and implementation plans for service improvement.Lead service improvement initiatives that involve customer engagement.Gather and document requirements during the project discovery phase to ensure a smooth delivery process.Convert gathered requirements into comprehensive technical design documents, including Product Definition, High-Level Design, and Low-Level Design documents.Draft technical proposals for various projects.Support sales calls where technical aspects of projects require clear explanations to customers.Deliver on the various technical facets of the Ajua Delivery Model.Foster and maintain strong technical relationships with customers' engineering and business management teams.Assist in reporting requirements as they arise with customers.Develop and engineer support tools to enhance Ajua’s products and services.

Role overview Jobgether is seeking a B2B SaaS Implementation & Customer Success Specialist to support its platform for mining and FIFO operations in Kenya. This role centers on guiding clients through onboarding, encouraging adoption, and building lasting partnerships. The position involves both strategic planning and hands-on execution to help clients realize the value of the software. Main responsibilities Lead software implementation projects for clients in the mining, energy, and construction sectors Coordinate onboarding and deliver user training sessions to ensure a smooth rollout Collaborate with client teams across logistics, finance, IT, and operations to tailor system configurations Advise clients on best practices and suggest operational improvements to maximize software benefits Serve as the primary point of contact for client inquiries, feedback, and ongoing relationship management Troubleshoot and resolve operational challenges during and after implementation Support the development of internal processes and customer success strategies Work structure and collaboration This is a remote-first position based in Kenya International travel may be required for certain client projects Work closely with a range of internal and external stakeholders Who succeeds in this role Professionals who are client-focused and comfortable balancing both strategy and direct action Individuals who can navigate complex workflows and collaborate effectively with diverse teams People who take ownership and are motivated to make a clear impact in customer success

About GiveDirectlyGiveDirectly (GD) is on a mission to revolutionize international philanthropy and uplift millions of lives through direct cash transfers to the world’s most impoverished communities. According to the Brookings Institution, eliminating the poverty gap would require $70 billion in cash transfers, while the aid sector currently spends $135 billion annually, mostly on unproven interventions. GD is committed to changing this paradigm by establishing cash grants as the standard for foreign aid, akin to how index funds serve the financial industry, thereby accelerating the eradication of extreme poverty.Since its inception in 2011, GD has successfully raised over $1 billion and provided cash assistance to more than 1.5 million individuals across 15 countries. Our organization has also facilitated extensive experimental research demonstrating the significant impact of our programs on recipients. This innovative approach has garnered recognition from leading publications such as Fast Company, with the cash transfer movement featured prominently in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.Our work culture is characterized by candor, analytical thinking, agility, and a non-hierarchical structure. Our global team of approximately 150 individuals, supported by around 650 local operations staff, represents a diverse array of backgrounds from 21 different countries, speaking 69 languages. Our team encompasses software engineers, experienced humanitarian professionals, former management consultants, public servants, researchers, and field operators — a truly remarkable group of individuals.At GD, our core values are central to our operations and reflect a strong, opinionated commitment to the communities we serve. We prioritize the voices and needs of our recipients in our decision-making processes, fostering a high-performing, dynamic, and ambitious work environment. We encourage prospective candidates to thoroughly review our values; if they resonate with you and inspire your work ethic, this could be the ideal opportunity.We are dedicated to cultivating an environment where all team members can thrive, succeed, and grow. We offer flexible work arrangements, prioritize mutual care among colleagues, foster a fun atmosphere, and provide opportunities for professional development.

Join SGS as a Business Development Executive in Nairobi, where you will play a crucial role in driving business growth and enhancing customer engagement. We are seeking a motivated individual to identify new business opportunities, develop client relationships, and contribute to our sales strategy.

Ajua, a pioneering startup with Silicon Valley backing, is revolutionizing the Integrated Customer Experience (#IntegratedCX) landscape in Africa. Our Data Science team plays a crucial role in ensuring that Ajua's product offerings not only address our clients' challenges but also elevate their understanding of customer needs to unprecedented levels. We are on the lookout for a Senior Data Scientist to spearhead the development, deployment, and monitoring of advanced analytics and machine learning solutions within our product suite. This role demands a commitment to scientific rigor and statistical methodologies to tackle the multifaceted challenges associated with creating and enhancing Integrated Customer Experience products.Key Responsibilities:Define business requirements and objectives as clear data science problems.Extract, cleanse, and transform relevant data to address various Integrated Customer Experience challenges for analysis, modeling, and reporting.Develop and implement cutting-edge analytics and machine learning models across the Ajua product stack, directly influencing merchants and enterprise clients.Collaborate with product teams to convert product feature requirements and use cases into experiments, leading the design, development, analysis, and reporting of outcomes that drive customer impact.Pursue continuous improvement of data science skills, focusing on problem-solving, writing efficient and maintainable code, mastering Integrated Customer Experience data, and proactively addressing customer and data-related product challenges.Engage in internal Data Science and broader technology project reviews and participate in community meet-ups.Work collaboratively with engineering, product, and customer success teams, ensuring clear and effective communication across all levels of the organization.