NOC Technician - Managed Service Provider (MSP)

distro is hiring a NOC Technician in Nairobi to help keep our network infrastructure running smoothly. This is a full-time role focused on monitoring, troubleshooting, and maintaining a range of network systems for a managed service provider (MSP) environment. What you will do Monitor network performance using tools like SolarWinds, PRTG, Nagios, Zabbix, and in-house platforms. Track performance metrics such as bandwidth, latency, packet loss, and key KPIs. Respond quickly to alerts and outages, performing triage and diagnosis within SLA timeframes. Manage the full incident lifecycle, including root cause analysis and documentation. Act as the main escalation point for Tier 1 and Tier 2 support, escalating complex issues to higher-level engineers or specialized teams when needed. Coordinate with vendors and facilitate communication during major incidents. Apply firmware updates, patches, and configuration changes to network devices. Configure routers, switches, firewalls, load balancers, wireless controllers, VLANs, access control policies, and VPNs. Support change management and scheduled maintenance activities. Troubleshoot LAN, WAN, MPLS, SD-WAN, and wireless networks, including protocols like BGP, OSPF, EIGRP, and STP. Analyze network traffic with tools such as Wireshark and tcpdump. Address issues related to DNS, DHCP, firewalls, NAT, VoIP, and conference technology. Coordinate with field technicians for on-site troubleshooting and connectivity work, including WiFi site surveys and wireless optimization. Support third-party vendor troubleshooting for video conferencing and VoIP systems. Maintain detailed network documentation, diagrams, and SOPs. Produce post-incident and root cause analysis reports. Participate in capacity planning and continuous improvement projects. Work closely with engineering, logistics, and third-party vendors to support integration of new technologies.

The Tier 3 NOC Engineer at distro plays a key role in maintaining the stability and performance of network infrastructure. This Nairobi-based position covers 24/7 monitoring, incident response, escalation management, and advanced troubleshooting. The engineer works closely with cross-functional teams and ensures service level agreements (SLAs) are met. Network Monitoring and Performance Monitor network infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and the in-house Cosmos system. Track bandwidth, latency, packet loss, and other key performance indicators. Set and maintain monitoring thresholds, alerting policies, and SLA targets. Incident and Problem Management Respond to alerts and outages within SLA timelines. Handle triage, diagnosis, and manage incidents through resolution. Perform root cause analysis and document findings for future reference. Identify trends and recommend preventive actions. Escalation Management Act as the main escalation point for Tier 1 and Tier 2 support teams. Escalate advanced technical issues to Tier 4 engineers or specialized teams as needed. Coordinate vendor support and lead bridge calls during major incidents. Facilitate communication among technical teams, management, and stakeholders. Network Operations and Maintenance Apply firmware updates, patches, and configuration changes. Configure routers, switches, firewalls, load balancers, and wireless controllers. Set up VLANs, access control policies, and VPNs. Carry out change management and maintenance tasks. Troubleshooting and Support Resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks. Troubleshoot protocols such as BGP, OSPF, EIGRP, and STP. Analyze network traffic using Wireshark and tcpdump. Address DNS, DHCP, firewall, NAT, and VoIP issues. Handle SSID requests, conference room issues, and special support requests. Field Technician Coordination and Dispatch Coordinate dispatches for PMS troubleshooting and connectivity issues with field technicians. Conduct WiFi site surveys, coverage assessments, and wireless optimization. Oversee third-party vendor troubleshooting for video, VoIP, and conference room technology. Manage onsite troubleshooting and vendor escalations. Documentation and Collaboration Maintain current network documentation, topology diagrams, and standard operating procedures. Prepare post-incident and root cause analysis reports. Participate in capacity planning and ongoing improvement projects. Collaborate with engineering, logistics, equipment teams, and third-party vendors to integrate new technologies.

Join our dynamic team as a Service Technician Trainee where you will be at the forefront of delivering exceptional after-sales service for our Industrial Boilers division across East Africa while based in Kenya. Your role will involve regular visits to our industrial clients to foster strong relationships, enhance customer satisfaction, and showcase our service expertise. You will promote and sell our service offerings, including maintenance solutions, service contracts, and spare parts. Your proactive after-sales engagement will play a key role in identifying service opportunities and contributing to long-term business growth.Ensure optimal Boiler operation quality within your area of intervention.Manage existing maintenance contracts effectively.Respond to customer inquiries regarding troubleshooting.Oversee the supervision and commissioning of new Boilers.Generate detailed reports following each customer visit, offering recommendations for spare parts and retrofits.Maintain close collaboration with Boiler specialists in Germany.

Join our dynamic team as a Front Office Service Manager where you will play a pivotal role in enhancing guest experiences and managing front office operations. You will be responsible for overseeing the daily operations of the front desk, ensuring exceptional service delivery, and leading a team of dedicated staff.

Join Rentokil Initial, a pioneering global services company with a workforce of over 35,000 across 70 countries. We are at the forefront of technological innovation, dedicated to safeguarding health and enhancing lives by managing pests, promoting hygiene, and beautifying spaces with plants and fragrances.As industry leaders, we invest heavily in training, scientific research, and technological advancements, providing our employees with ample opportunities for personal and professional growth.We foster a culture of active listening and responsiveness to feedback, ensuring that both our staff and customers feel supported. At Rentokil Initial, we uphold equality and fairness as core values for all our team members.Our core values—Service, Relationships, and Teamwork—are shaped by our global workforce.Explore more about our career opportunities at careers.rentokil-initial.com.Rentokil Pest Control is recognized as the global leader in commercial pest control services, delivering reliable, friendly, and high-quality solutions to a diverse clientele. Operating in over 65 countries, we rank among the top three providers in 63 of them.Our commitment to innovation and our extensive technical and scientific expertise make us a trusted partner for our customers.Initial Hygiene is the world’s foremost hygiene services company, offering tailored hygiene solutions across various sectors and industries. We operate in over 40 countries, ranking in the top three in 38 of them.With central support functions encompassing Human Resources, IT, Finance, Legal, and Marketing & Innovation, you will play a vital role in supporting our Pest Control Department in Nairobi, East Africa.

Join our dynamic team at rhg as a Front Office Service Manager. In this pivotal role, you will oversee the front office operations, ensuring exceptional service delivery and guest satisfaction. Your leadership will be crucial in managing staff, optimizing processes, and enhancing the overall guest experience.

At Control Risks, we are a dedicated risk consultancy committed to helping organizations thrive in a world of constant change and uncertainty. Our multidisciplinary approach combines expertise across various technologies and regions, empowering our clients to navigate risks essential for their success.We equip clients with actionable insights, enabling them to allocate resources efficiently and prepare for the challenges faced by ambitious global enterprises. Beyond mere problem-solving, we deliver intelligence needed to uncover opportunities and drive growth.From corporate boardrooms to remote locations, we excel in transforming chaos into order and anxiety into assurance.As a vital member of our team, you will have the opportunity to take on significant responsibilities, engage in professional development, and collaborate on intriguing projects within an inclusive global environment.The ideal candidate will assist our security design engineering team across the Europe, Middle East, and Africa (EMEA) region by producing high-quality security designs using Revit, AutoCAD, and other CAD software.

We are seeking a skilled General Maintenance Technician with expertise in laundry and kitchen equipment. The ideal candidate will be responsible for ensuring the optimal functionality of all equipment, performing preventative maintenance, and troubleshooting any issues that arise. This is an exciting opportunity to work in a dynamic environment where your skills will make a significant impact.

About KuundaKuunda is a pioneering B2B embedded digital financial company dedicated to providing liquidity solutions for the informal sector through advanced liquidity APIs and proprietary credit scoring algorithms. Our expertise lies in delivering real-time, transaction-based lending solutions that empower agent networks, small businesses, and consumers with essential access to liquidity products and services, fostering sustainable economic productivity.Meet Our TeamOur diverse team boasts extensive experience in implementing intricate financial services across various markets. With over 20 years of combined expertise in 17 African countries, Pakistan, and Indonesia, we operate as a hybrid workforce, collaborating from partner offices and our operational hubs located in Cape Town and Nairobi. Our multicultural team is united by a shared passion for innovation and a commitment to shaping the future of microfinance.Role OverviewWe are seeking a dynamic Regional Operations Manager with a keen business acumen and an entrepreneurial mindset. The ideal candidate will possess a solid operational background, an innovative approach to problem-solving, and a robust network within the digital financial services sector across Africa. This role demands a leader who can integrate strategic insights with practical operational execution.As the Regional Operations Manager, you will be responsible for establishing and achieving operational objectives for Kuunda in Africa, overseeing P&L management, product performance, and revenue growth in alignment with the overall Kuunda Group strategy. You will act as the regional representative for Kuunda, engaging stakeholders, building relationships, and ensuring compliance with local regulations while managing partnerships and implementing product offerings with the support of the Group Shared Services team.The successful candidate will demonstrate effective leadership skills, capable of coaching and managing in-country teams to meet established goals within specified timelines.Key ResponsibilitiesReporting to the Africa Operations Director, the Regional Operations Manager will:Steer Regional Operations & Financial PerformanceExecute the strategy for the company...

Training Period (6-8 Weeks of Comprehensive Customer Service Training):Acquire in-depth knowledge of customer service best practices and company policies.Refine your call handling and troubleshooting skills to enhance customer satisfaction.Engage in customer interaction simulations to build real-world practical skills.Enhance your communication and problem-solving abilities through structured role-playing exercises.Attend daily training sessions and team meetings for progress assessments and constructive feedback.Gain hands-on experience with customer service software, CRM tools, and telephone systems.Complete tasks and practical challenges as assigned by trainers.Maintain adherence to training protocols, ensuring excellent attendance and meeting performance criteria.Post-Training Responsibilities:Deliver exceptional customer service via phone and online interactions, upholding integrity and ethical standards.Proactively complete assigned tasks while seeking additional responsibilities for personal growth.Strictly adhere to processing guidelines, implement Quality Control feedback, and minimize errors.Engage in constructive feedback sessions with QC teams and leadership to enhance performance.Communicate any attendance issues promptly to the Team Leader.Participate in shadowing sessions to assist in onboarding new team members.Attend all relevant company and project meetings as required.Be ready to take on additional tasks as directed by the Team Leader.

Key Responsibilities:1. Drive the growth of the aftermarket business across various regions within the African territory.2. Address and resolve complaints from customers and dealers, including fault identification and correction.3. Troubleshoot and resolve issues regarding the installation and operation of chillers, packaged units, ducted split systems, and HVAC systems.4. Perform preventive, corrective, and breakdown maintenance on HVAC equipment and systems.5. Select appropriate replacement parts and manage the requisition of spare parts and consumables in accordance with company protocols for repairs and maintenance.6. Regularly maintain and update customer databases, service reports, and equipment maintenance history.7. Provide technical support and troubleshooting assistance.8. Conduct service training programs for service engineers and technicians representing distributors.9. Advise customers on repair options, including cost estimates, and recommend preventive maintenance strategies.10. Prepare quotes and execute service jobs efficiently.11. Respond promptly to emergency situations outside of regular hours to address immediate safety concerns.12. Assist customers in starting up and commissioning supplied equipment.13. Offer telephone and email support to customers for equipment startup or troubleshooting issues.

Event and Room Block CoordinationAssist the Director of Lodging and Account Managers in orchestrating room blocks for scheduled events.Efficiently create, modify, and cancel room reservations with precision.Maintain a comprehensive inventory of room allocations, reservations, and hotel assignments.Monitor hotel pick-up rates and proactively engage with hotels, CVBs, and partner clients.Review and interpret RFPs and contracted event agreements with hotels.Customer Service and Client SupportAct as the primary point of contact for customer inquiries through phone, email, and chat.Investigate and resolve reservation issues and housing-related concerns.Conduct outbound calls to attendees, hotel partners, venue staff, and event operators.Provide timely, accurate, and professional responses across all communication channels.Stakeholder and Partner RelationsFoster and maintain strong relationships with hotel partners and vendors.Engage in strategic meetings with event owners and venue teams to understand housing needs and clarify service offerings.Collaborate with venue staff and event owners to assess housing performance, pick-up trends, and address any concerns.Provide on-site representation at selected events, conferences, and sales meetings as needed.Reporting and Performance TrackingTrack booking sales pace and compile pre- and post-event metrics.Collect and analyze performance indicators to deliver actionable insights.Collaborate closely with internal teams to ensure KPIs are achieved and continuously improved.Marketing and Cross-Functional CollaborationCoordinate with the Marketing Department to bolster promotional strategies for event housing.Support outreach initiatives to enhance room block engagement and bookings.

Lead initiatives to attract and retain clients through strategic, solution-oriented business development.Oversee customer onboarding, training, and successful integration of AI-driven products.Serve as the main liaison between clients and our internal product and technology teams.Create and conduct impactful training sessions for clients and partners.Facilitate pilot programs, demonstrations, and ensure success post-implementation.

Operational Strategy & Leadership:Lead the development and execution of operational strategies aimed at driving the company's growth and achieving its objectives. Inspire and guide the operations team, cultivating a culture of excellence and continuous improvement.Process Improvement:Identify opportunities for process enhancements to boost operational efficiency and effectiveness. Leverage data and analytics to monitor performance metrics and inform decision-making.Resource Management:Supervise resource allocation, encompassing staffing, equipment, and materials, to ensure optimal utilization. Foster strong relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services.Logistics & Supply Chain:Oversee logistics and supply chain operations to guarantee timely and cost-effective product delivery. Implement best practices in inventory management to minimize costs and maximize efficiency.Compliance & Risk Management:Ensure adherence to industry regulations, safety standards, and company policies. Proactively identify and mitigate operational risks, implementing corrective actions as necessary.Facility Management:Manage the maintenance and operation of company facilities to ensure a safe and productive work environment. Collaborate with facility management teams to address operational issues effectively.Customer Service & Support:Work closely with the sales manager to maintain high levels of customer satisfaction by overseeing customer service operations and resolving any issues. Implement customer feedback mechanisms to enhance service delivery.Budgeting & Financial Management:Develop and manage operational budgets, ensuring financial targets are met while optimizing resource allocation.

Join our dynamic team at Salix Data Africa Limited as a Project Manager, where you will play a key role in steering a variety of internal and external projects from inception to completion. You will independently oversee project lifecycles, crafting thorough project plans, task lists, and timelines, while efficiently allocating resources.Collaboration is at the heart of what we do; you will work alongside developers, operations teams, and various departments to ensure timely and scoped deliverables. As the main point of contact for your assigned projects, you will keep stakeholders informed and engaged throughout the process. Your keen insight will help you monitor milestones, track task progression, and prepare regular status updates for leadership.Proactively identifying potential roadblocks and escalating issues as necessary will be essential to mitigate project risks. You will maintain precise project documentation and communications, ensuring everything is appropriately archived. Weekly Capacity Reports and updates to the New Business Report post-SOW are part of your responsibilities, along with conducting Service Failure Reports when necessary.Collaboration with Senior Project Managers will enable you to resolve escalations, align on strategic objectives, and request additional resources when needed. Your involvement in process enhancements and team initiatives will contribute to refining project management practices across the organization. After project completion, you will conduct reviews to capture lessons learned and identify opportunities for improvement.

At Careers Activate Talent, we are dedicated to providing expert operations and supply chain advisory services tailored for beauty brands aiming to scale with precision and dependability. Our partnerships with high-growth consumer brands focus on enhancing operational infrastructure, optimizing margin performance, and ensuring reliable product availability.This role is situated in a dynamic, execution-oriented environment where attention to detail and accountability are paramount.Position OverviewThe Operations Manager plays a vital role in ensuring that our clients receive the right products in the right place at the right time. This hands-on position encompasses daily supply and material planning, purchasing execution, vendor coordination, data integrity, invoicing processes, and collaboration with logistics and fulfillment partners.A primary responsibility includes maintaining inventory and safety stock targets while proactively managing financial exposure. The Operations Manager will oversee purchasing and invoicing workflows from initial review to executive approval, ensuring the accuracy of critical operational data such as item master records, BOMs, and product costs.To succeed in this role, candidates must demonstrate strong analytical skills, proficiency in developing and managing Excel-based planning and financial models, and the ability to function effectively in capacity-constrained environments. The ideal candidate will possess a solid foundation in supply planning paired with a strong sense of ownership, meticulousness, and execution discipline.Key ResponsibilitiesOperational AccountabilityMaintain inventory and safety stock targets while managing product availability and inventory risk.Facilitate regular cross-functional meetings to synchronize on priorities, risks, and constraints.Supply & Material PlanningOversee end-to-end supply and material planning to ensure on-time and in-full product availability across various channels.Transform demand forecasts into actionable supply plans and production schedules for both components and finished goods.Develop and sustain Excel-based models to forecast supply, evaluate capacity, and analyze inventory levels.Monitor safety stock levels and adjust plans in response to shifts in demand or capacity.Manage packaging and artwork transitions to mitigate inventory exposure and prevent stockouts or excess.Collaborate with Product Development and Marketing teams regarding launch schedules and readiness.Purchasing, Invoicing & Financial OversightOversee purchasing activities to ensure they align with supply plans, budget constraints, and lead times.

Join Alxafrica as an Entrepreneurship Development Manager in Nairobi, where you will spearhead initiatives aimed at fostering entrepreneurship and innovation within the local community. Your role will involve collaborating with startups, providing mentorship, and developing programs that empower aspiring entrepreneurs. This is an exciting opportunity to make a substantial impact in a dynamic environment.

Join our dynamic team at SGS as a Requisition-to-Pay Manager, where you will oversee the entire procurement process, ensuring efficient and effective operations. You will play a crucial role in enhancing our shared services center, driving process improvements, and fostering strong vendor relationships. Your expertise in finance and procurement will contribute significantly to our mission of delivering excellence in service.

Job PurposeTo ensure the safe and efficient management of product movement, handling, and storage within the cold storage facility, aligning with customer requests while effectively leading the team and optimizing equipment usage.Roles & Responsibilities:Supervise all aspects of receiving, warehousing, distribution, and maintenance operations to ensure smooth processes.Design the warehouse layout and implement strategies for optimal space utilization.Comply with all relevant warehousing and handling legislation requirements.Uphold high standards of health, safety, hygiene, and security within the warehouse environment.Oversee stock control and ensure accurate reconciliation with the data management system.Develop and manage the annual budget for warehouse operations.Coordinate and communicate effectively with clients, suppliers, and transport companies to facilitate operations.Schedule work shifts, assign tasks, and evaluate performance outcomes of team members.Recruit, train, coach, and motivate warehouse staff to achieve operational excellence.Generate regular reports and statistics, including inbound/outbound status and dead stock reports.Collaborate with sales, marketing, and customer finance teams to understand demand forecasting and drivers.

Lead – Athlete Manager Location: Nairobi or Zurich, with travel required Department: Global Athlete Strategy & PartnershipReports to: Head of Athlete Management Role Overview: This key position is instrumental in defining On’s athlete strategy across Africa, a vital hub for global distance running. As the Lead – Athlete Manager, you will oversee athlete partnerships in the region, ensuring our athletes receive exceptional support while cultivating robust, long-term relationships with them and their representatives. You will be responsible for managing our Kenya Training Camp, guaranteeing it functions as a premier environment for athlete development, while nurturing relationships with athletes, coaches, and the broader local running community. This role involves identifying and recruiting emerging talent, leading athlete negotiations, and collaborating with athletes throughout their journey with On. As a central liaison between athletes and internal cross-functional teams—including Product Development (Footwear, Apparel, Accessories), Marketing (Storytelling, Social, Events), Product Verticals, PR, and Regional Teams—your objective is to facilitate athlete success at the highest competition levels while crafting engaging athlete and product narratives that bolster On’s reputation in the global running arena. Your Mission Athlete Relationship Management: Develop and sustain strong, trusting relationships with On’s athletes across Africa, their coaches, and representatives. Serve as the main point of contact for athlete needs, ensuring comprehensive support throughout their careers. Manage athlete communications, career development discussions, and partnership assistance while maintaining a network conducive to identifying new talent for the brand. Collaboration with Global Athlete Strategy & Partnership Team: Lead the strategic management and development of On’s Kenya Training Camp, ensuring it provides a world-class training environment for elite athletes. Foster strong relationships with local coaches, training groups, and community stakeholders to ensure smooth operations and a high-performance culture. Utilize the camp as a central hub for athlete support, collaboration, and talent cultivation. Execution of Athlete-Driven Programs: Coordinate and implement athlete-focused programs that align with On’s mission and values.