Operations Manager

At Careers Activate Talent, we are dedicated to providing expert operations and supply chain advisory services tailored for beauty brands aiming to scale with precision and dependability. Our partnerships with high-growth consumer brands focus on enhancing operational infrastructure, optimizing margin performance, and ensuring reliable product availability.This role is situated in a dynamic, execution-oriented environment where attention to detail and accountability are paramount.Position OverviewThe Operations Manager plays a vital role in ensuring that our clients receive the right products in the right place at the right time. This hands-on position encompasses daily supply and material planning, purchasing execution, vendor coordination, data integrity, invoicing processes, and collaboration with logistics and fulfillment partners.A primary responsibility includes maintaining inventory and safety stock targets while proactively managing financial exposure. The Operations Manager will oversee purchasing and invoicing workflows from initial review to executive approval, ensuring the accuracy of critical operational data such as item master records, BOMs, and product costs.To succeed in this role, candidates must demonstrate strong analytical skills, proficiency in developing and managing Excel-based planning and financial models, and the ability to function effectively in capacity-constrained environments. The ideal candidate will possess a solid foundation in supply planning paired with a strong sense of ownership, meticulousness, and execution discipline.Key ResponsibilitiesOperational AccountabilityMaintain inventory and safety stock targets while managing product availability and inventory risk.Facilitate regular cross-functional meetings to synchronize on priorities, risks, and constraints.Supply & Material PlanningOversee end-to-end supply and material planning to ensure on-time and in-full product availability across various channels.Transform demand forecasts into actionable supply plans and production schedules for both components and finished goods.Develop and sustain Excel-based models to forecast supply, evaluate capacity, and analyze inventory levels.Monitor safety stock levels and adjust plans in response to shifts in demand or capacity.Manage packaging and artwork transitions to mitigate inventory exposure and prevent stockouts or excess.Collaborate with Product Development and Marketing teams regarding launch schedules and readiness.Purchasing, Invoicing & Financial OversightOversee purchasing activities to ensure they align with supply plans, budget constraints, and lead times.

Operational Strategy & Leadership:Lead the development and execution of operational strategies aimed at driving the company's growth and achieving its objectives. Inspire and guide the operations team, cultivating a culture of excellence and continuous improvement.Process Improvement:Identify opportunities for process enhancements to boost operational efficiency and effectiveness. Leverage data and analytics to monitor performance metrics and inform decision-making.Resource Management:Supervise resource allocation, encompassing staffing, equipment, and materials, to ensure optimal utilization. Foster strong relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services.Logistics & Supply Chain:Oversee logistics and supply chain operations to guarantee timely and cost-effective product delivery. Implement best practices in inventory management to minimize costs and maximize efficiency.Compliance & Risk Management:Ensure adherence to industry regulations, safety standards, and company policies. Proactively identify and mitigate operational risks, implementing corrective actions as necessary.Facility Management:Manage the maintenance and operation of company facilities to ensure a safe and productive work environment. Collaborate with facility management teams to address operational issues effectively.Customer Service & Support:Work closely with the sales manager to maintain high levels of customer satisfaction by overseeing customer service operations and resolving any issues. Implement customer feedback mechanisms to enhance service delivery.Budgeting & Financial Management:Develop and manage operational budgets, ensuring financial targets are met while optimizing resource allocation.

About KuundaKuunda is a pioneering B2B embedded digital financial company dedicated to providing liquidity solutions for the informal sector through advanced liquidity APIs and proprietary credit scoring algorithms. Our expertise lies in delivering real-time, transaction-based lending solutions that empower agent networks, small businesses, and consumers with essential access to liquidity products and services, fostering sustainable economic productivity.Meet Our TeamOur diverse team boasts extensive experience in implementing intricate financial services across various markets. With over 20 years of combined expertise in 17 African countries, Pakistan, and Indonesia, we operate as a hybrid workforce, collaborating from partner offices and our operational hubs located in Cape Town and Nairobi. Our multicultural team is united by a shared passion for innovation and a commitment to shaping the future of microfinance.Role OverviewWe are seeking a dynamic Regional Operations Manager with a keen business acumen and an entrepreneurial mindset. The ideal candidate will possess a solid operational background, an innovative approach to problem-solving, and a robust network within the digital financial services sector across Africa. This role demands a leader who can integrate strategic insights with practical operational execution.As the Regional Operations Manager, you will be responsible for establishing and achieving operational objectives for Kuunda in Africa, overseeing P&L management, product performance, and revenue growth in alignment with the overall Kuunda Group strategy. You will act as the regional representative for Kuunda, engaging stakeholders, building relationships, and ensuring compliance with local regulations while managing partnerships and implementing product offerings with the support of the Group Shared Services team.The successful candidate will demonstrate effective leadership skills, capable of coaching and managing in-country teams to meet established goals within specified timelines.Key ResponsibilitiesReporting to the Africa Operations Director, the Regional Operations Manager will:Steer Regional Operations & Financial PerformanceExecute the strategy for the company...

Role overview Digital Divide Data seeks an Operations Manager in Nairobi to lead projects in machine learning, autonomous vehicles, and advanced driver-assistance systems (ADAS). This role centers on guiding teams and ensuring smooth project delivery within these technology areas. What you will do Direct daily operations for projects involving machine learning and autonomous vehicle technologies Manage project teams and coordinate work across different departments Assist with integrating new technologies into current processes The team Join colleagues who focus on advancing mobility and technology. The group values collaboration and practical approaches while developing systems that support the future of transportation.

Oversee daily operations within the hospitality sector to ensure high-quality service delivery.Manage the welcome, farewell, accompaniment, lounge, fast track, and loyalty program services for passengers, strictly adhering to established protocols to maximize customer satisfaction.Develop and implement daily work plans for staff to maintain seamless service provision.Ensure employee compliance with the dress code, work discipline, and conduct policies during working hours.Report directly to the Operations Manager, communicating passenger feedback, requests, and expectations to relevant teams.Supervise service points to ensure operational efficiency, including resolving malfunctions and maintaining cleanliness and organization.Oversee documentation processes, such as passenger lists and service reports, ensuring accurate record-keeping.Monitor catering, cleaning, and other lounge services to ensure passenger satisfaction and coordinate necessary actions for service improvement.Assist in performance management, career planning, and training development to foster employee growth and achieve organizational goals.Participate in implementing ISO 9001, ISO 10002, and ISO 45001 standards and conduct risk assessments within the operational unit.Adhere to company policies regarding the protection and processing of personal data, staying compliant with relevant legislation and privacy commitments.

Join a premier Kenyan food manufacturing company renowned for its excellence in processing and distributing high-quality food products. Located in Nairobi, we serve both domestic and international markets, delivering exceptional products to our valued customers. We are currently in search of a Director of Security Operations to lead our security initiatives. This critical role involves overseeing the safety of our personnel, securing materials, facilities, and sensitive information against threats such as physical assault, fraud, and industrial sabotage.The Director of Security Operations will be instrumental in safeguarding our assets, livestock, inventory, personnel, and brand reputation across various operations including farms, processing plants, cold storage facilities, distribution centers, and retail outlets. The ideal candidate will ensure that our security, loss prevention, and risk mitigation strategies are effectively aligned with the unique demands of a high-value livestock and fast-moving consumer goods (FMCG) environment.Key Responsibilities:Establish and maintain a secure working environment for all employees and transactions.Design and implement a comprehensive security risk management framework, including relevant policies, procedures, and controls.Investigate significant variances and losses, perform root-cause analyses, and propose corrective actions in collaboration with Internal Audit.Manage relationships with external security providers and supervise a team of security personnel to ensure the protection of all facilities.Plan and execute security systems that ensure the safety of individuals and the integrity of commercial and industrial assets.Oversee the installation and maintenance of electronic security systems including CCTV, entry controls, alarms, and other security technologies.Collaborate with public and private entities to enhance security efficiency and support the prosecution of serious crimes.Conduct surprise security drills to evaluate the effectiveness of security measures.Ensure the safety and personal security of both staff and visitors.Develop and enforce security protocols and regulations, serving as the main point of contact for all departments regarding security needs.

Role Overview M-KOPA is hiring a Customer Operations Officer for its eMobility team in Nairobi. This position supports customers through the driving licensing process, working closely with driving schools, the retail team, and regulatory bodies such as NTSA. The role suits someone who pays attention to detail, follows up reliably, and communicates well with partners and colleagues. About M-KOPA and the Mobility Team M-KOPA’s Mobility team is growing quickly across Kenya. The team values operational precision and a strong customer focus. As Customer Operations Officer, the work spans several departments and involves external partners. The goal: help every new customer move smoothly from enrollment to becoming a fully licensed rider. The environment is process-driven, and success depends on careful coordination and proactive problem-solving. What You Will Do Oversee class enrollment, monitor learner attendance, and help issue introduction letters with driving schools and the customer experience team. Manage the issuance and tracking of Provisional Driving Licenses (PDLs) and Interim Driving Licenses (IDLs), ensuring compliance with regulations. Coordinate with NTSA to support timely processing and delivery of Smart Driving Licenses. Serve as the main operational contact for driving school partners, maintaining regular daily and weekly communication. Track rider enrollment numbers and collaborate with the retail team to ensure driving school packages are provided on time. Monitor customer conversion timelines and work with relevant teams to resolve any process delays.

Take ownership of the entire credit operations and enhance portfolio performance.Supervise execution, drive business development, manage disbursements, and implement necessary controls.Facilitate collaboration across cross-functional teams including Credit, Operations, Collections, and Tech Support.Instill operational discipline and maintain regular reporting and execution cadence.Serve as the operational advisor to management on all credit-related matters.

Role overview Jobgether is seeking a B2B SaaS Implementation & Customer Success Specialist to support its platform for mining and FIFO operations in Kenya. This role centers on guiding clients through onboarding, encouraging adoption, and building lasting partnerships. The position involves both strategic planning and hands-on execution to help clients realize the value of the software. Main responsibilities Lead software implementation projects for clients in the mining, energy, and construction sectors Coordinate onboarding and deliver user training sessions to ensure a smooth rollout Collaborate with client teams across logistics, finance, IT, and operations to tailor system configurations Advise clients on best practices and suggest operational improvements to maximize software benefits Serve as the primary point of contact for client inquiries, feedback, and ongoing relationship management Troubleshoot and resolve operational challenges during and after implementation Support the development of internal processes and customer success strategies Work structure and collaboration This is a remote-first position based in Kenya International travel may be required for certain client projects Work closely with a range of internal and external stakeholders Who succeeds in this role Professionals who are client-focused and comfortable balancing both strategy and direct action Individuals who can navigate complex workflows and collaborate effectively with diverse teams People who take ownership and are motivated to make a clear impact in customer success

Join our dynamic team at Salix Data Africa Limited as a Project Manager, where you will play a key role in steering a variety of internal and external projects from inception to completion. You will independently oversee project lifecycles, crafting thorough project plans, task lists, and timelines, while efficiently allocating resources.Collaboration is at the heart of what we do; you will work alongside developers, operations teams, and various departments to ensure timely and scoped deliverables. As the main point of contact for your assigned projects, you will keep stakeholders informed and engaged throughout the process. Your keen insight will help you monitor milestones, track task progression, and prepare regular status updates for leadership.Proactively identifying potential roadblocks and escalating issues as necessary will be essential to mitigate project risks. You will maintain precise project documentation and communications, ensuring everything is appropriately archived. Weekly Capacity Reports and updates to the New Business Report post-SOW are part of your responsibilities, along with conducting Service Failure Reports when necessary.Collaboration with Senior Project Managers will enable you to resolve escalations, align on strategic objectives, and request additional resources when needed. Your involvement in process enhancements and team initiatives will contribute to refining project management practices across the organization. After project completion, you will conduct reviews to capture lessons learned and identify opportunities for improvement.

Join Alxafrica as an Entrepreneurship Development Manager in Nairobi, where you will spearhead initiatives aimed at fostering entrepreneurship and innovation within the local community. Your role will involve collaborating with startups, providing mentorship, and developing programs that empower aspiring entrepreneurs. This is an exciting opportunity to make a substantial impact in a dynamic environment.

Join our dynamic team at SGS as a Requisition-to-Pay Manager, where you will oversee the entire procurement process, ensuring efficient and effective operations. You will play a crucial role in enhancing our shared services center, driving process improvements, and fostering strong vendor relationships. Your expertise in finance and procurement will contribute significantly to our mission of delivering excellence in service.

Join our dynamic team as a Front Office Service Manager where you will play a pivotal role in enhancing guest experiences and managing front office operations. You will be responsible for overseeing the daily operations of the front desk, ensuring exceptional service delivery, and leading a team of dedicated staff.

Job PurposeTo ensure the safe and efficient management of product movement, handling, and storage within the cold storage facility, aligning with customer requests while effectively leading the team and optimizing equipment usage.Roles & Responsibilities:Supervise all aspects of receiving, warehousing, distribution, and maintenance operations to ensure smooth processes.Design the warehouse layout and implement strategies for optimal space utilization.Comply with all relevant warehousing and handling legislation requirements.Uphold high standards of health, safety, hygiene, and security within the warehouse environment.Oversee stock control and ensure accurate reconciliation with the data management system.Develop and manage the annual budget for warehouse operations.Coordinate and communicate effectively with clients, suppliers, and transport companies to facilitate operations.Schedule work shifts, assign tasks, and evaluate performance outcomes of team members.Recruit, train, coach, and motivate warehouse staff to achieve operational excellence.Generate regular reports and statistics, including inbound/outbound status and dead stock reports.Collaborate with sales, marketing, and customer finance teams to understand demand forecasting and drivers.

Lead – Athlete Manager Location: Nairobi or Zurich, with travel required Department: Global Athlete Strategy & PartnershipReports to: Head of Athlete Management Role Overview: This key position is instrumental in defining On’s athlete strategy across Africa, a vital hub for global distance running. As the Lead – Athlete Manager, you will oversee athlete partnerships in the region, ensuring our athletes receive exceptional support while cultivating robust, long-term relationships with them and their representatives. You will be responsible for managing our Kenya Training Camp, guaranteeing it functions as a premier environment for athlete development, while nurturing relationships with athletes, coaches, and the broader local running community. This role involves identifying and recruiting emerging talent, leading athlete negotiations, and collaborating with athletes throughout their journey with On. As a central liaison between athletes and internal cross-functional teams—including Product Development (Footwear, Apparel, Accessories), Marketing (Storytelling, Social, Events), Product Verticals, PR, and Regional Teams—your objective is to facilitate athlete success at the highest competition levels while crafting engaging athlete and product narratives that bolster On’s reputation in the global running arena. Your Mission Athlete Relationship Management: Develop and sustain strong, trusting relationships with On’s athletes across Africa, their coaches, and representatives. Serve as the main point of contact for athlete needs, ensuring comprehensive support throughout their careers. Manage athlete communications, career development discussions, and partnership assistance while maintaining a network conducive to identifying new talent for the brand. Collaboration with Global Athlete Strategy & Partnership Team: Lead the strategic management and development of On’s Kenya Training Camp, ensuring it provides a world-class training environment for elite athletes. Foster strong relationships with local coaches, training groups, and community stakeholders to ensure smooth operations and a high-performance culture. Utilize the camp as a central hub for athlete support, collaboration, and talent cultivation. Execution of Athlete-Driven Programs: Coordinate and implement athlete-focused programs that align with On’s mission and values.

Join Digital Divide Data as an AI Solutions Manager, where you will lead the charge in developing innovative AI solutions that empower communities and organizations. You will be responsible for managing AI projects, collaborating with cross-functional teams, and ensuring the successful delivery of AI-driven solutions that meet client needs.In this role, you will leverage your expertise in artificial intelligence, project management, and strategic thinking to drive initiatives that enhance operational efficiency and deliver measurable results.

Role overview Flora Food Group seeks a Key Accounts Manager based in Nairobi, Kenya. The focus of this position is to build and strengthen relationships with major clients. Familiarity with the food industry and a commitment to developing lasting partnerships are important for success in this role. What you will do Develop and maintain strong connections with key clients Identify ways to expand current accounts and assist with new business opportunities Work directly with clients to understand their needs and ensure they are satisfied Collaborate with internal teams to meet client expectations Requirements Experience managing key accounts, preferably in the food industry Strong communication skills and the ability to build relationships Dedication to client success and long-term growth Strategic mindset and attention to detail

Role overview Standard Bank Group seeks a Business Development Manager based in Nairobi. The main focus of this position is to drive growth strategies and expand the bank’s presence in the market. The role centers on identifying new business opportunities, building strategic partnerships, and strengthening relationships with clients. What you will do Find and pursue new business prospects to help meet growth objectives Develop and maintain partnerships that broaden the bank’s reach Deepen client relationships to support satisfaction and long-term retention Work closely with teams from different departments to deliver value for clients and stakeholders Requirements Experience in sales and business development Background managing key accounts History of designing solutions that fit client needs Strong collaboration skills with cross-functional teams

Join our dynamic team at Agility as a Strategic Account Manager, where you will be pivotal in nurturing and expanding relationships with our key clients. Your main goal will be to ensure exceptional client satisfaction while identifying new sales opportunities that drive growth. In this role, you will represent Agility and engage with major clients, leveraging your outstanding communication skills and customer-centric approach. If you’re passionate about building strong relationships and achieving sales targets, we want to hear from you!ResponsibilitiesOversee and manage a portfolio of key accounts.Meet and exceed assigned strategic account objectives.Develop and maintain strong, long-lasting client relationships.Regularly communicate with clients and address their specific inquiries.Propose innovative solutions to meet client needs effectively.Resolve client complaints and issues promptly and effectively.Act as a bridge between key customers and internal teams.Identify and pursue new potential strategic clients.

Scope: KE, UG, TZOur Purpose:At Watu Africa, we empower entrepreneurs. We are a mission-driven and customer-focused organization dedicated to providing individuals with the opportunities they need to succeed as entrepreneurs. As Africa's fastest-growing asset finance company, we envision a bright and prosperous future for the continent, and we strive to contribute to its transformation. Our vision is to offer asset financing services for mobility assets, including motorcycles, three-wheelers, vehicles, and phones, to driven individuals. We believe that, with the right tools, they can achieve their dreams, prosper in life, and support their families and communities. Thus, we are committed to Empowering Entrepreneurs through the means necessary to move and improve lives.Key Responsibilities:Risk Identification and Assessment: Develop and implement methodologies for identifying, assessing, and managing risks across the organization.Risk Mitigation Strategies: Formulate and execute effective risk mitigation strategies and action plans.Compliance and Regulatory Adherence: Ensure the company adheres to local, national, and international regulations and standards.Risk Reporting: Prepare and present comprehensive risk assessment reports to senior management and the board of directors.Crisis Management: Design and oversee crisis management and business continuity strategies.Internal Controls: Assess and enhance internal controls to minimize risks.Training and Awareness: Organize risk management training and awareness initiatives for employees at all levels.Risk and Audit Board Meetings: Prepare and lead Risk and Audit Board meetings, including setting agendas and providing updates on risk management processes quarterly.