Operations Specialist - Driver Growth & City Expansion

Bolt is searching for an Operations Specialist in Nairobi to focus on driver growth and city expansion across Kenya. This position centers on launching and scaling operations in secondary cities, with a strong emphasis on structured driver acquisition and maintaining a healthy balance between supply and demand. Role overview The Operations Specialist will ma…

Join Our Team!At Bolt, we believe that our operations are driven by our exceptional people. We are in search of a strategic and results-oriented Regional Domain Manager for Driver Operations to oversee Bolt's Driver Operations across various markets in the region. This role focuses on execution and accountability for the rollout and impact of central Driver Operations initiatives at the regional level.About UsBolt is one of the fastest-growing tech companies in Europe and Africa, serving over 200 million customers across 50+ countries. Our success is attributed to our dedicated team members.We pride ourselves on fostering an inclusive environment where everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to create cities designed for people, not cars, and we invite you to be part of this important journey.Role OverviewYour key responsibility will be to ensure the successful execution of central programs related to Driver Acquisition, Engagement, Rewards & Loyalty, Quality, Experience, and Community Engagement within your region. You will gather structured market insights and feedback for central teams, ensuring that global programs are tailored with real market context.As the accountable owner for regional Driver Domain KPIs, you will drive markets to meet their OKRs, eliminate obstacles, and create alignment between local and central teams. This impactful role is ideal for someone who excels at driving results and holding teams accountable.

Role overview Jobgether is seeking a B2B SaaS Implementation & Customer Success Specialist to support its platform for mining and FIFO operations in Kenya. This role centers on guiding clients through onboarding, encouraging adoption, and building lasting partnerships. The position involves both strategic planning and hands-on execution to help clients realize the value of the software. Main responsibilities Lead software implementation projects for clients in the mining, energy, and construction sectors Coordinate onboarding and deliver user training sessions to ensure a smooth rollout Collaborate with client teams across logistics, finance, IT, and operations to tailor system configurations Advise clients on best practices and suggest operational improvements to maximize software benefits Serve as the primary point of contact for client inquiries, feedback, and ongoing relationship management Troubleshoot and resolve operational challenges during and after implementation Support the development of internal processes and customer success strategies Work structure and collaboration This is a remote-first position based in Kenya International travel may be required for certain client projects Work closely with a range of internal and external stakeholders Who succeeds in this role Professionals who are client-focused and comfortable balancing both strategy and direct action Individuals who can navigate complex workflows and collaborate effectively with diverse teams People who take ownership and are motivated to make a clear impact in customer success

At Careers Activate Talent, we are dedicated to providing expert operations and supply chain advisory services tailored for beauty brands aiming to scale with precision and dependability. Our partnerships with high-growth consumer brands focus on enhancing operational infrastructure, optimizing margin performance, and ensuring reliable product availability.This role is situated in a dynamic, execution-oriented environment where attention to detail and accountability are paramount.Position OverviewThe Operations Manager plays a vital role in ensuring that our clients receive the right products in the right place at the right time. This hands-on position encompasses daily supply and material planning, purchasing execution, vendor coordination, data integrity, invoicing processes, and collaboration with logistics and fulfillment partners.A primary responsibility includes maintaining inventory and safety stock targets while proactively managing financial exposure. The Operations Manager will oversee purchasing and invoicing workflows from initial review to executive approval, ensuring the accuracy of critical operational data such as item master records, BOMs, and product costs.To succeed in this role, candidates must demonstrate strong analytical skills, proficiency in developing and managing Excel-based planning and financial models, and the ability to function effectively in capacity-constrained environments. The ideal candidate will possess a solid foundation in supply planning paired with a strong sense of ownership, meticulousness, and execution discipline.Key ResponsibilitiesOperational AccountabilityMaintain inventory and safety stock targets while managing product availability and inventory risk.Facilitate regular cross-functional meetings to synchronize on priorities, risks, and constraints.Supply & Material PlanningOversee end-to-end supply and material planning to ensure on-time and in-full product availability across various channels.Transform demand forecasts into actionable supply plans and production schedules for both components and finished goods.Develop and sustain Excel-based models to forecast supply, evaluate capacity, and analyze inventory levels.Monitor safety stock levels and adjust plans in response to shifts in demand or capacity.Manage packaging and artwork transitions to mitigate inventory exposure and prevent stockouts or excess.Collaborate with Product Development and Marketing teams regarding launch schedules and readiness.Purchasing, Invoicing & Financial OversightOversee purchasing activities to ensure they align with supply plans, budget constraints, and lead times.

Operational Strategy & Leadership:Lead the development and execution of operational strategies aimed at driving the company's growth and achieving its objectives. Inspire and guide the operations team, cultivating a culture of excellence and continuous improvement.Process Improvement:Identify opportunities for process enhancements to boost operational efficiency and effectiveness. Leverage data and analytics to monitor performance metrics and inform decision-making.Resource Management:Supervise resource allocation, encompassing staffing, equipment, and materials, to ensure optimal utilization. Foster strong relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services.Logistics & Supply Chain:Oversee logistics and supply chain operations to guarantee timely and cost-effective product delivery. Implement best practices in inventory management to minimize costs and maximize efficiency.Compliance & Risk Management:Ensure adherence to industry regulations, safety standards, and company policies. Proactively identify and mitigate operational risks, implementing corrective actions as necessary.Facility Management:Manage the maintenance and operation of company facilities to ensure a safe and productive work environment. Collaborate with facility management teams to address operational issues effectively.Customer Service & Support:Work closely with the sales manager to maintain high levels of customer satisfaction by overseeing customer service operations and resolving any issues. Implement customer feedback mechanisms to enhance service delivery.Budgeting & Financial Management:Develop and manage operational budgets, ensuring financial targets are met while optimizing resource allocation.

About KuundaKuunda is a pioneering B2B embedded digital financial company dedicated to providing liquidity solutions for the informal sector through advanced liquidity APIs and proprietary credit scoring algorithms. Our expertise lies in delivering real-time, transaction-based lending solutions that empower agent networks, small businesses, and consumers with essential access to liquidity products and services, fostering sustainable economic productivity.Meet Our TeamOur diverse team boasts extensive experience in implementing intricate financial services across various markets. With over 20 years of combined expertise in 17 African countries, Pakistan, and Indonesia, we operate as a hybrid workforce, collaborating from partner offices and our operational hubs located in Cape Town and Nairobi. Our multicultural team is united by a shared passion for innovation and a commitment to shaping the future of microfinance.Role OverviewWe are seeking a dynamic Regional Operations Manager with a keen business acumen and an entrepreneurial mindset. The ideal candidate will possess a solid operational background, an innovative approach to problem-solving, and a robust network within the digital financial services sector across Africa. This role demands a leader who can integrate strategic insights with practical operational execution.As the Regional Operations Manager, you will be responsible for establishing and achieving operational objectives for Kuunda in Africa, overseeing P&L management, product performance, and revenue growth in alignment with the overall Kuunda Group strategy. You will act as the regional representative for Kuunda, engaging stakeholders, building relationships, and ensuring compliance with local regulations while managing partnerships and implementing product offerings with the support of the Group Shared Services team.The successful candidate will demonstrate effective leadership skills, capable of coaching and managing in-country teams to meet established goals within specified timelines.Key ResponsibilitiesReporting to the Africa Operations Director, the Regional Operations Manager will:Steer Regional Operations & Financial PerformanceExecute the strategy for the company...

Oversee daily operations within the hospitality sector to ensure high-quality service delivery.Manage the welcome, farewell, accompaniment, lounge, fast track, and loyalty program services for passengers, strictly adhering to established protocols to maximize customer satisfaction.Develop and implement daily work plans for staff to maintain seamless service provision.Ensure employee compliance with the dress code, work discipline, and conduct policies during working hours.Report directly to the Operations Manager, communicating passenger feedback, requests, and expectations to relevant teams.Supervise service points to ensure operational efficiency, including resolving malfunctions and maintaining cleanliness and organization.Oversee documentation processes, such as passenger lists and service reports, ensuring accurate record-keeping.Monitor catering, cleaning, and other lounge services to ensure passenger satisfaction and coordinate necessary actions for service improvement.Assist in performance management, career planning, and training development to foster employee growth and achieve organizational goals.Participate in implementing ISO 9001, ISO 10002, and ISO 45001 standards and conduct risk assessments within the operational unit.Adhere to company policies regarding the protection and processing of personal data, staying compliant with relevant legislation and privacy commitments.

Join a premier Kenyan food manufacturing company renowned for its excellence in processing and distributing high-quality food products. Located in Nairobi, we serve both domestic and international markets, delivering exceptional products to our valued customers. We are currently in search of a Director of Security Operations to lead our security initiatives. This critical role involves overseeing the safety of our personnel, securing materials, facilities, and sensitive information against threats such as physical assault, fraud, and industrial sabotage.The Director of Security Operations will be instrumental in safeguarding our assets, livestock, inventory, personnel, and brand reputation across various operations including farms, processing plants, cold storage facilities, distribution centers, and retail outlets. The ideal candidate will ensure that our security, loss prevention, and risk mitigation strategies are effectively aligned with the unique demands of a high-value livestock and fast-moving consumer goods (FMCG) environment.Key Responsibilities:Establish and maintain a secure working environment for all employees and transactions.Design and implement a comprehensive security risk management framework, including relevant policies, procedures, and controls.Investigate significant variances and losses, perform root-cause analyses, and propose corrective actions in collaboration with Internal Audit.Manage relationships with external security providers and supervise a team of security personnel to ensure the protection of all facilities.Plan and execute security systems that ensure the safety of individuals and the integrity of commercial and industrial assets.Oversee the installation and maintenance of electronic security systems including CCTV, entry controls, alarms, and other security technologies.Collaborate with public and private entities to enhance security efficiency and support the prosecution of serious crimes.Conduct surprise security drills to evaluate the effectiveness of security measures.Ensure the safety and personal security of both staff and visitors.Develop and enforce security protocols and regulations, serving as the main point of contact for all departments regarding security needs.

Role Overview M-KOPA is hiring a Customer Operations Officer for its eMobility team in Nairobi. This position supports customers through the driving licensing process, working closely with driving schools, the retail team, and regulatory bodies such as NTSA. The role suits someone who pays attention to detail, follows up reliably, and communicates well with partners and colleagues. About M-KOPA and the Mobility Team M-KOPA’s Mobility team is growing quickly across Kenya. The team values operational precision and a strong customer focus. As Customer Operations Officer, the work spans several departments and involves external partners. The goal: help every new customer move smoothly from enrollment to becoming a fully licensed rider. The environment is process-driven, and success depends on careful coordination and proactive problem-solving. What You Will Do Oversee class enrollment, monitor learner attendance, and help issue introduction letters with driving schools and the customer experience team. Manage the issuance and tracking of Provisional Driving Licenses (PDLs) and Interim Driving Licenses (IDLs), ensuring compliance with regulations. Coordinate with NTSA to support timely processing and delivery of Smart Driving Licenses. Serve as the main operational contact for driving school partners, maintaining regular daily and weekly communication. Track rider enrollment numbers and collaborate with the retail team to ensure driving school packages are provided on time. Monitor customer conversion timelines and work with relevant teams to resolve any process delays.

Primary Purpose of the RoleThe Culinary Specialist is tasked with the preparation, cooking, and serving of high-quality meals in accordance with university dining standards, health regulations, and specific dietary needs. This role guarantees food quality, safety, and prompt service while ensuring that the kitchen environment remains clean and organized.Key ResponsibilitiesFood Preparation: Prepare ingredients and cook meals adhering to standardized recipes and menus.Cooking: Utilize kitchen equipment to prepare a diverse range of dishes.Food Safety and Sanitation: Comply with food safety regulations, including proper food storage, handling, and temperature control. Maintain a clean and sanitary work area in line with health and safety standards.Menu Execution: Follow daily menus and adapt to special events. Assist in modifying recipes for large-scale production to meet demand.Customer Service: Interact courteously with students and staff, accommodating dietary needs or special requests as necessary. Serve food at serving stations when required.Inventory & Stock Management: Monitor food inventory levels, report shortages, and assist in restocking supplies. Minimize food waste through effective portion control and storage practices.Team Collaboration: Collaborate with other kitchen staff to ensure smooth operations during peak dining periods.Equipment Maintenance: Clean and maintain kitchen equipment, reporting any malfunctions to the supervisor.

Join Salix Data Africa Limited as an Operations Lead Executive Assistant, where you will play a pivotal role in enhancing our operational efficiency. This position is ideal for proactive individuals who excel in multitasking and possess exceptional organizational skills. You will support senior management in coordinating various operational activities, ensuring that all processes align with our strategic goals.

Are you passionate about driving growth through innovative marketing strategies? Join us at Alxafrica as a Performance Marketing Specialist in Nairobi! In this dynamic role, you will be responsible for developing and executing data-driven marketing campaigns that enhance brand visibility and optimize customer acquisition.We are looking for a creative thinker who can analyze market trends and consumer behavior to identify opportunities for improvement. Your expertise will help us maximize our marketing ROI and achieve our business objectives.

Thunes connects real-time payments across more than 130 countries and 80 currencies, linking directly to billions of mobile wallets and bank accounts. Its platform supports over 350 payment methods, including well-known services like GCash, M-Pesa, AliPay, and WeChat Pay. Clients include global brands in the gig economy, super-apps, fintechs, PSPs, and banks. Headquartered in Singapore, Thunes operates in 12 cities worldwide, including Nairobi. Role overview The Partner Quality Specialist supports Thunes’ growth by helping to maintain customer trust and strengthen revenue streams. Working within the Quality Control and Compliance (QCC) team, this role focuses on improving the quality and reliability of the payout ecosystem. What you will do Identify and analyze operational issues within the payout network Implement timely solutions to address these issues Collaborate with both internal teams and external partners to drive ongoing improvements Support efforts to enhance the overall customer experience Requirements Strong analytical skills Initiative and problem-solving abilities Comfort working with both internal colleagues and external partners This position is based in Nairobi and plays a key part in Thunes’ commitment to quality and reliability in global payments.

Join Our Growing Team! At Bolt, our operations are driven by our exceptional people! We are in search of a strategic and impact-oriented Regional Domain Manager - Rider Operations to spearhead our Riders Operations across various markets within the region. This role is execution-focused, with direct accountability for the successful rollout and impact of central Riders Operations initiatives at the regional level.About UsWith over 200 million customers across more than 50 countries, Bolt is recognized as one of the fastest-growing tech companies in Europe and Africa. Our success is attributed to our dedicated team members.We are committed to fostering an inclusive environment where everyone is welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.Our mission is to transform cities for people, not cars, and we need your expertise to help us achieve this vision!About the RoleYour role will involve ensuring that every central program—including Airports, Venues, Categories, Scheduled Rides, B2G, and Rider Engagement—is executed to perfection in your region. You will provide structured market insights and feedback to central teams, ensuring global programs are developed with real market context.As the owner of regional Rider Domain KPIs, you will guarantee markets meet their OKRs, eliminate obstacles, and establish clear alignment between local and central teams. This high-impact position is ideal for someone who excels at driving results and holding both local and central teams accountable.Main Responsibilities:Lead the end-to-end execution of global Riders Operations initiatives in the region, ensuring that each program achieves its targets.Translate global frameworks into actionable plans for local markets, with defined accountability and timelines.Monitor program delivery, promptly escalating any blockers and ensuring necessary pivots or interventions are applied without delay.Interpret central Riders Operations strategy into actionable regional priorities, maintaining consistency and scalability across markets.Provide structured feedback and insights to enhance future initiatives and strategies.

Join our innovative team at RWS as an AI Data Specialist, where you will play a pivotal role in enhancing AI-generated content in Oromo. Position Type: FreelanceLocation: RemoteWork Schedule: Part-time - Minimum 10 hours per week, with a flexible schedule allowing you to work at your convenience.Start Date: ImmediateDuration: To Be ConfirmedCompensation: Project rates dependent on the vendor’s location Contribute to the Future of AIAre you a student, a recent graduate, a stay-at-home parent, or a gig worker looking for flexible remote opportunities? Join us in shaping the development and safety of cutting-edge AI models! Your RoleIn this position, you will engage in a variety of data-centric tasks, which include:- Collecting, evaluating, and annotating data.- Conducting pairwise comparisons.- Executing counting tasks.- Tagging and labeling objects across various content formats, including audio, video, images, and collected data. What We Seek:- Native fluency in Oromo- Proficiency in English: Fluent or advanced English skills (B2–C2 levels)- Preferred AI & Data Skills: Experience in machine learning, data collection, preprocessing, evaluation, quality assurance, and annotation. What We Offer:- Flexible working hours- Opportunity for additional income- Prompt payment schedule- Ideal for students, part-time workers, or stay-at-home parents#LI-CAN17

Location: Nairobi, Nairobi County, Kenya CloudFactory brings together advanced technology and a global workforce to turn complex data into actionable insights. Our mission centers on using AI to drive positive change and create real impact. We aim to connect one million people with meaningful work and develop leaders who inspire others. Our Culture CloudFactory values a workplace where everyone feels empowered, respected, and free to be themselves. Our core values shape how we work and grow together: Mission-Driven: Focused on economic and social impact. People-Centric: Committed to team growth, well-being, and inclusivity. Innovative: Open to change and collaborative improvement. Globally Connected: Encouraging teamwork across cultures and backgrounds. Role Overview The Senior Talent Management Specialist plays a key role in people operations and employee relations for CloudFactory Kenya. This position ensures policies, processes, and employment practices are applied consistently. Working closely with the Global Talent and Finance Teams, the specialist manages HR cases, supports daily operations, and maintains compliance. For complex or escalated issues, partnership with the Head of Talent is expected. The role offers room for professional development within a purpose-driven company. What You Will Do Employee Relations Management Oversee disciplinary cases Conduct investigations Implement performance improvement plans Address behavioral and conduct issues Ensure cases are resolved fairly, consistently, and in line with legal requirements Manager Support Guide managers through employee relations processes Advise on performance management procedures Interpret policies for managers Help address employee concerns Talent Lifecycle Coordination Support onboarding activities Assist with performance management Coordinate offboarding procedures Provide benefits administration support Compliance and Documentation Maintain accurate HR case records Ensure compliance with Kenya labor laws and company policies Support audits and reporting as needed

Join M-KOPA as our inaugural AI Operations Lead! In this pivotal role, you will spearhead a new team dedicated to designing, implementing, and scaling AI-driven automations and agents across our organization. This is a unique opportunity to shape the future of AI within M-KOPA, leveraging our proven technology to enhance operational efficiency and expand our impact.Your Contributions Will Make a DifferenceThe automations and AI agents you develop will directly enhance the workflow of over 2,300 employees worldwide. With a mission to empower more than 7 million customers to access over $2 billion in credit, your work will amplify our transformative efforts across Africa, making a meaningful difference in countless lives.Why This Role MattersMission-Driven Engineering: Your innovations will empower teams, enabling them to provide crucial financial services to Africa's Every Day Earners.Global Recognition: Join a company celebrated by TIME 100 as one of the world's most influential organizations and recognized by the Financial Times as Africa's fastest-growing company for four consecutive years (2022–2025).Scalability Challenges: Work with a diverse team of over 2,500 employees across various countries, including Kenya, Uganda, Nigeria, Ghana, South Africa, the UK, and Europe, all requiring intelligent solutions that truly make a difference.Environmental Impact: Be part of a carbon-negative organization that has successfully displaced over 2 million tonnes of emissions.Your ResponsibilitiesAs the AI Operations Lead, you will take charge of the AI Operations team from day one, overseeing project deliveries, expanding the function, and demonstrating its value. Your team will create automations and AI agents for internal usage and act as consultants to the Engineering department in integrating AI into customer-facing products. Join us in harnessing cutting-edge AI tools to facilitate digital and financial inclusion across Africa.

Join RWS as a freelance AI Data Specialist focusing on enhancing AI-generated content in Amharic. This part-time, remote role offers flexibility in your work schedule, allowing you to contribute to the development and safety of AI models while earning extra income. Your responsibilities will include data collection, evaluation, annotation, and various tagging tasks across multiple content types such as audio, video, and images. Start immediately and make a meaningful impact in the AI landscape.

Role overview Digital Divide Data seeks an Operations Manager in Nairobi to lead projects in machine learning, autonomous vehicles, and advanced driver-assistance systems (ADAS). This role centers on guiding teams and ensuring smooth project delivery within these technology areas. What you will do Direct daily operations for projects involving machine learning and autonomous vehicle technologies Manage project teams and coordinate work across different departments Assist with integrating new technologies into current processes The team Join colleagues who focus on advancing mobility and technology. The group values collaboration and practical approaches while developing systems that support the future of transportation.

As we continue to expand, Neo Group is actively seeking a Senior Social Media & Performance Specialist to collaborate with our esteemed local partners. With a robust network of over 1,400 skilled professionals across more than 10 countries, we are dedicated to delivering cutting-edge, data-driven solutions that empower our clients and promote professional development in a vibrant and collaborative environment.Role OverviewAre you an expert in navigating the Kenyan digital landscape? We are in search of a dynamic Social Media & Performance Lead to spearhead our brand’s growth in one of the most thrilling betting markets globally.This role goes beyond mere content creation; it’s about cultivating a community. You will design our social media marketing strategy, expertly blending local cultural insights with performance marketing driven by data. From understanding complex gambling regulations to orchestrating viral campaigns on TikTok and managing influential partnerships, you will have the freedom to build and lead our presence in Kenya from the ground up.Key Responsibilities1. Strategy & Brand OwnershipMarket Growth: Craft and implement a tailored social media marketing strategy that resonates with the Kenyan player demographic.Cultural Localization: Develop and manage content that aligns with local trends, vernacular, and sporting interests.HQ Collaboration: Serve as the liaison between local initiatives and global headquarters strategy to ensure brand consistency.2. Performance & Paid MediaFull-Funnel Ads: Strategize and refine paid advertising campaigns across platforms like Meta (Ads Manager), Google Ads, and TikTok, ensuring a cohesive cross-channel experience.Data-Driven Optimization: Conduct extensive A/B testing and leverage analytics tools such as Google Analytics, Tableau, and DV360 to scale successful campaigns and enhance ROI.Compliance Focus: Guarantee that all assets and campaigns strictly adhere to Kenyan gambling advertising regulations and platform guidelines.3. Community & InfluenceEngagement: Propel organic growth and nurture a loyal community across platforms like Facebook, Twitter, Instagram, and TikTok.Influencer Network: Identify, recruit, and manage local influencers and partners to bolster brand credibility.Creative Direction: Oversee external contractors (designers, editors, copywriters) to produce high-quality visual content.