About the job
Join Rentokil Initial:
At Rentokil Initial, we are a global leader in pest control and hygiene services, employing over 35,000 professionals in 70 countries. We are dedicated to using cutting-edge technology and innovative practices to protect people, enhance lives, and maintain healthy environments by managing pest populations, improving hygiene standards, and enriching interior spaces with plants and fragrances.
We pride ourselves on our expertise and are committed to continuous investment in training, scientific research, and technological advancements, providing our employees with ample opportunities for professional growth and development.
Our culture emphasizes listening to feedback from our colleagues and customers, fostering an environment of support and collaboration. We believe in equality and fairness as a fundamental right for all our employees.
We live by our core values of Service, Relationships, and Teamwork—principles that our global workforce has identified as essential to our success.
About Rentokil Pest Control: We are the world’s foremost commercial pest control company, delivering high-quality, reliable, and friendly services to our clients across more than 65 countries, ranking among the top three in 63 of them. Our innovative approach and technical expertise are what our customers trust us for, leading to lasting relationships.
About Initial Hygiene: As the leading hygiene services provider, we operate in over 40 countries, ranking in the top three in 38 of them. We offer a wide range of high-quality, tailored hygiene products suitable for all sectors, ensuring our clients can rely on our knowledge and integrity.
In this role, you will support our operations in East Africa from our Nairobi office, managing a dedicated team in pest control.
- Collaborate with the Branch Manager to establish individual and team service targets, focusing on retention and growth strategies.
- Lead a team of Service Programmers, Supervisors, and Technicians; conduct regular performance evaluations and implement corrective actions as necessary.
- Enhance team capabilities through ongoing training, supervision of new hires, and continuous coaching, including formal Technician Performance Assessments (TPA) and remedial training.
- Ensure adherence to company health and safety policies, human resources protocols, and security measures while maintaining accurate training documentation.
- Perform Supervisory Quality Assurance checks at client locations to uphold service quality and foster client relationships.
- Manage service scheduling to achieve productivity targets, analyze performance reports, and maintain world-class service standards.

