About the job
Revenue Assurance Analyst
Location: Nairobi, Kenya
Reports to: Revenue Assurance Manager
About the Role:
We are seeking a detail-oriented and analytical Revenue Assurance Analyst to ensure the precision, completeness, and integrity of our revenue streams across all products and transaction workflows. In this pivotal position, you will assess billing and transaction data, delve into intricate revenue discrepancies, and implement controls to protect our revenue assets.
You will work closely with various cross-functional teams and stakeholders to pinpoint potential revenue leaks, enhance reconciliation processes, and provide accurate revenue reporting.
This position is ideal for an individual who excels in data-intensive, high-volume settings, has a passion for financial systems and operational procedures, and is eager to contribute to the development of scalable and resilient revenue operations.
Key Responsibilities:
- Supervise the billing and invoicing processes, ensuring that revenue capture across all products and services is accurate and complete.
- Monitor revenue and transaction datasets to detect anomalies, inconsistencies, and potential risks of revenue leakage.
- Conduct investigations into complex revenue discrepancies, failed transactions, refunds, and reconciliation issues, performing root cause analysis and coordinating solutions with relevant teams.
- Manage comprehensive revenue reconciliations across billing systems, transaction platforms, financial systems, and partner data feeds.
- Analyze customer churn patterns and revenue performance, delivering insights regarding revenue impacts and operational risks.
- Assist in UAT and SIT testing to ensure the proper implementation of billing rules, revenue logic, and reconciliation controls before system releases.
- Collaborate with Data and Analytics teams to improve revenue monitoring dashboards, reporting frameworks, and data visibility.
- Deliver regular Revenue Assurance reports, analyses, and recommendations to senior management.
- Maintain thorough documentation, controls, and audit-ready evidence to support operational reviews and financial audits.
- Recognize opportunities to fortify revenue controls, enhance data quality, and boost operational efficiency throughout the revenue lifecycle.
