Senior Platform Engineer at Ajua | Nairobi

Ajua is a pioneering growth-stage startup backed by Silicon Valley and African venture capital, dedicated to revolutionizing customer experiences across the continent. We are proud to be Africa’s first Integrated Customer Experience company, empowering businesses to grow while providing consumers with choices.Are you excited about tackling the continent's mo…

At Ajua, we place Customer Experience at the heart of our mission. As a Customer Success Engineer, you will exemplify exceptional customer engagement with our suite of innovative products. This pivotal role requires a deep understanding of Ajua's technology stack, allowing you to expertly guide clients through an impactful onboarding journey, ensuring a seamless experience. You will also collaborate with our engineering team to foster technological growth, attentively listening to customer feedback and exploring new solutions to enhance user experience.Key ResponsibilitiesGain comprehensive knowledge of Ajua’s platform stack and explore its technological potential.Ensure the uptime, performance, stability, and scalability of the Ajua platform for clients.Strive for optimal performance, quality, and responsiveness of applications.Participate in client and sales meetings to understand and address client challenges.Communicate technology capabilities and functionalities to clients in an easily understandable manner.Assist the customer success team in onboarding new clients.Manage technical projects with clients effectively.Guide customers through the Ajua journey from a technological perspective.Lead the delivery of client-centric technical projects.Support the Customer Success & Engineering team in resolving platform issues and requests.Steer the tech and Customer Success team towards developing a mature SaaS product.Facilitate client requests between customers and Ajua.Conduct user testing and maintain communication with clients from a technical standpoint.Work closely with the Engineering team throughout all phases of technical projects.Ensure proper system monitoring and alerts for the Ajua platform at client sites.Track additional feature requests from clients, notify the product team, and strategize implementation plans.Create, implement, maintain, and enhance test plans, scripts, and methodologies to ensure thorough testing of the Ajua platform.

Ajua, a pioneering startup with Silicon Valley backing, is revolutionizing the Integrated Customer Experience (#IntegratedCX) landscape in Africa. Our Data Science team plays a crucial role in ensuring that Ajua's product offerings not only address our clients' challenges but also elevate their understanding of customer needs to unprecedented levels. We are on the lookout for a Senior Data Scientist to spearhead the development, deployment, and monitoring of advanced analytics and machine learning solutions within our product suite. This role demands a commitment to scientific rigor and statistical methodologies to tackle the multifaceted challenges associated with creating and enhancing Integrated Customer Experience products.Key Responsibilities:Define business requirements and objectives as clear data science problems.Extract, cleanse, and transform relevant data to address various Integrated Customer Experience challenges for analysis, modeling, and reporting.Develop and implement cutting-edge analytics and machine learning models across the Ajua product stack, directly influencing merchants and enterprise clients.Collaborate with product teams to convert product feature requirements and use cases into experiments, leading the design, development, analysis, and reporting of outcomes that drive customer impact.Pursue continuous improvement of data science skills, focusing on problem-solving, writing efficient and maintainable code, mastering Integrated Customer Experience data, and proactively addressing customer and data-related product challenges.Engage in internal Data Science and broader technology project reviews and participate in community meet-ups.Work collaboratively with engineering, product, and customer success teams, ensuring clear and effective communication across all levels of the organization.

We are seeking a skilled Platform Engineer to join our dynamic team at Ajua. The ideal candidate will possess the following abilities:Ensure the continuous uptime, performance, stability, and scalability of Ajua’s platform.Collaborate with peers to design, mentor, and refine system architecture and design.Build, maintain, and scale a top-tier public API.Create robust and extensible solutions based on feature requests.Hands-on experience with data processing technologies such as Kafka, Hadoop, and Spark.Work alongside Data Scientists to craft valuable, feature-rich applications.Collaborate with Database Administrators to develop ETL processes and Data Warehouse systems.Partner with Operations to automate processes and enhance service reliability.Familiarity with Machine Learning applications and large-scale data repositories for business intelligence; experience in App development is a plus.Monitor all production systems related to the platform closely.Be available for periodic on-call duties.Thoroughly analyze requirements and propose solutions that effectively address customer pain points.Conduct testing and unit testing to ensure the delivery of high-quality work.Continuously acquire technical skills and knowledge, supporting team development.Maintain comprehensive documentation of development work completed.

Join Ajua as a Senior Product Engineer and play a pivotal role in creating exceptional SaaS products that empower businesses across Africa and beyond. You will be instrumental in enhancing various components of the Ajua product suite, ensuring they significantly impact our clients' success.Key Responsibilities:Direct the development of Ajua’s product suite towards a comprehensive Integrated Customer Experience Platform, leading MVP launches and subsequent enhancements.Guide a dynamic team of engineers and designers through agile methodologies, fostering collaboration and innovation.Ensure the Ajua platform remains stable, reliable, and user-friendly while continually optimizing performance.Design and mentor in product architecture and design, challenging the status quo for excellence.Conduct qualitative and quantitative research to identify customer challenges, developing solutions that are prototyped, iterated, and launched effectively.Create intuitive, feature-rich customer experiences that exceed Ajua clients' expectations.Take ownership of product features from inception through to launch and user engagement.Manage your workload efficiently within tight deadlines to maximize impact.Collaborate with Data Scientists to introduce valuable features that enhance our offering.Partner with Operations to streamline solutions and boost service reliability.Thoroughly analyze requirements and devise solutions that address genuine customer pain points.Conduct rigorous testing and unit testing to deliver high-quality outcomes.Continuously enhance your technical skills and knowledge while fostering team growth.Document development processes and outcomes meticulously.

At Ajua, exceptional customer experience is at the heart of our mission, and we are seeking a dedicated Customer Success Engineer to deliver a top-tier experience across all our products.The ideal candidate will provide both onsite and remote engineering support, managing the entire lifecycle of incidents and problems to enhance customer satisfaction with Ajua’s offerings. This role demands close collaboration with various teams across all levels of technical support and engineering.Key Responsibilities:Act as a level-two support engineer for production services deployed at customer locations, along with centrally managed services.Implement and maintain monitoring systems at client premises, coordinating with service desk personnel to ensure optimal service uptime.Compile and present service reports, including insights and implementation plans for service improvement.Lead service improvement initiatives that involve customer engagement.Gather and document requirements during the project discovery phase to ensure a smooth delivery process.Convert gathered requirements into comprehensive technical design documents, including Product Definition, High-Level Design, and Low-Level Design documents.Draft technical proposals for various projects.Support sales calls where technical aspects of projects require clear explanations to customers.Deliver on the various technical facets of the Ajua Delivery Model.Foster and maintain strong technical relationships with customers' engineering and business management teams.Assist in reporting requirements as they arise with customers.Develop and engineer support tools to enhance Ajua’s products and services.

As a Lead Product Designer at Ajua, you will collaborate with cross-functional teams and customers to transform insights into innovative and engaging products. This role demands exceptional leadership capabilities and a strong aptitude for executing a creative vision.Key Responsibilities:Define design requirements informed by internal team insights and user research.Spot and propose new opportunities for product enhancements.Evaluate how new products address market demands and consumer desires.Keep abreast of evolving industry trends and market dynamics.Collaborate with design team members to ensure seamless and accurate communication.Adapt and refine existing designs to align with shifting customer preferences.Work closely with product engineers to recommend product and process improvements.Present product design concepts to cross-functional teams and senior executives.Champion a strong design culture across the organization.

Join Speechify as a Software Engineer focusing on platform development to craft innovative solutions that enhance user experiences. Collaborate with a dynamic team of engineers and product managers to design, develop, and maintain our platform architecture. Your expertise will contribute to building scalable applications that can handle millions of users.We are looking for a passionate engineer eager to tackle challenges and drive technology forward. If you are excited about working in a fast-paced environment and pushing the boundaries of what's possible, we want to hear from you!

Join Our Team as a Customer Success ManagerAt Ajua, we are dedicated to enhancing the customer experience for businesses across Africa. We are looking for a skilled Customer Success Manager to cultivate strong relationships with our clients, ensuring they achieve maximum value from our innovative solutions.Key Responsibilities:Oversee and nurture assigned customer accounts, fostering relationships that deliver substantial value for both the customer and Ajua.Act as the primary liaison for business communications, promptly updating customers on new products, service enhancements, and company developments.Embed the Ajua value proposition within the customer base, facilitating their full utilization of our products and services.Drive business growth through upselling additional products and solutions tailored to customer needs.Manage the comprehensive customer account setup process, including user creation, survey identification, engagement definition, testing, and customer approval.Ensure a seamless onboarding experience by collaborating with key Ajua departments including Products, Sales, Engineering, Partnerships, and Finance.Conduct training sessions for new and existing customers to effectively navigate the system, view feedback, and download reports for optimal usage.Address customer inquiries and challenges swiftly, escalating issues when necessary to maintain high satisfaction levels.Manage the billing process to ensure accurate invoicing, credit management, and adherence to contractual agreements.Lead project management initiatives for special events, including customer success weeks.Compile and submit detailed status reports on customer accounts, highlighting both successes and areas for improvement.Collaborate with cross-functional teams to provide insights on customer trends, contributing to the continuous development of our products and services.Perform additional duties as assigned.

About Speechify Speechify helps people listen to articles, documents, and books wherever they are. The platform lets users control how they absorb information, with tools built to support learning and accessibility. Like streaming services changed audio entertainment, Speechify is shaping the way people access audio information. The company continues to grow quickly and is recognized as a leader in its field. Role Overview: Senior Software Engineer - Core Experiences This position is based in Nairobi, Kenya. The Senior Software Engineer will join the Core Experiences Team and focus on building and maintaining the core services and SDKs that power Speechify’s product across platforms. The role sits at the intersection of product development and infrastructure, with a focus on efficient APIs and user-friendly systems. What You Will Do Work with teams across functions to define project scopes, improve processes for faster customer feedback, and deliver solutions through the cross-platform SDK. Improve existing features by creating efficient abstractions and optimizing algorithms for faster load times and better data parsing. Build cloud functions, lightweight backend services, and jobs using Kotlin. What We’re Looking For Strong systems thinker who values end-to-end design and simplicity. Works quickly and creatively, with good judgment about what to prioritize for immediate release. Self-driven and focused, able to operate in a growing startup environment. Collaborates well with designers, marketers, and product managers to achieve strong results.

Profile Overview:We are partnering with a leading multinational technology firm renowned for its innovative internet-related services and products to recruit a skilled Network Engineer.Primary Responsibilities:Analyze partner network architecture and implement streamlined integrations.Execute configuration adjustments to network routers, switches, and wireless devices both pre- and post-deployment.Diagnose network challenges and propose effective solutions.Contribute to the automation of network device configuration and monitoring.Assist in designing and maintaining local labs to replicate customer issues.

Join our vibrant team at RHG as a Bartender, where you'll have the opportunity to showcase your mixology skills and provide exceptional service in a lively environment. Your role will be pivotal in creating memorable experiences for our guests.

Reporting to: Brand and Creative ManagerOur Mission:At Watu Africa, we are dedicated to empowering entrepreneurs across the continent.As Africa’s leading Asset Finance company, we believe that anyone with the aspiration to become an entrepreneur should have the opportunity to start, grow, and achieve their dreams. Our vision focuses on providing essential financing for mobility assets such as motorcycles, three-wheelers, and vehicles, as well as phones to motivated individuals who understand that with the right tools, they can realize their entrepreneurial dreams and uplift their families and communities. Join us in our commitment to Empower Entrepreneurs.Role Overview:As a Senior Graphic Designer, you will collaborate closely with the brand team to define project requirements and bring creative concepts to life. This role encompasses creating a variety of graphics, including illustrations, layouts, posters, logos, and videos, with a particular emphasis on web design. Your expertise will guide the structure and aesthetics of web pages, departmental portals, and smart applications.Key Responsibilities:Develop innovative design concepts by illustrating art arrangements, sizes, type styles, and more for team approval.Coordinate with external agencies, art services, web designers, marketing teams, printers, and colleagues to ensure timely and high-quality service delivery.Create rough drafts of materials based on client briefs.Produce diverse graphics and layouts for product/service illustrations using software such as Photoshop.Review final layouts and suggest enhancements as needed.Conduct research to help plan concepts in alignment with client requirements.Design the structure and layout of web pages/portals/smart applications according to client briefs.Develop reusable code for future projects.Optimize web pages for enhanced speed and scalability.Craft quality web pages utilizing various markup languages.

As an Accountant at Distro, you will play a crucial role in managing and overseeing our clients' financial health. Your responsibilities will include:• Comprehensive Bookkeeping: Oversee all aspects of monthly bookkeeping for diverse clients, including general ledger maintenance, accounts payable and receivable, payroll processing, invoicing, inventory management, fixed assets, and class code management.• Financial Statement Preparation: Prepare, review, and analyze monthly financial statements to ensure accuracy and compliance with accounting standards.• Tax Compliance: Accurately prepare and file sales, use, and excise tax returns in a timely manner.• Audits: Conduct tax and worker’s compensation audits, providing necessary documentation for regulatory compliance.• Peer Reviews: Perform peer reviews to uphold accuracy and consistency in accounting practices.• Payroll Management: Process payrolls, submit payroll reports and deposits, while remaining informed of payroll laws and regulations.• Client Communication: Address client requests for ad hoc reports or financial statement inquiries promptly and clearly.• Team Collaboration: Foster proactive communication with internal teams and clients to share vital information.• Client Management: Handle accounting responsibilities for multiple clients, maintaining high organization and service standards.• Policy Development: Work with management to establish and maintain superior accounting and bookkeeping policies and procedures.• Process Improvement: Offer insights and suggestions to enhance efficiency and accuracy in accounting functions.• Additional Responsibilities: Undertake other duties as assigned to support shareholders and contribute to the firm's success.

Join Alxafrica as a Regional Community Manager in Nairobi! In this pivotal role, you will spearhead community engagement initiatives across the region, fostering relationships with stakeholders and driving growth. You will be responsible for developing strategies that enhance community interactions and support local initiatives.

Join our passionate culinary team at rhg as a Pastry Chef. We are looking for a creative individual with a flair for crafting exquisite desserts and pastries that will delight our guests. As a key member of our kitchen, you'll be responsible for preparing a variety of baked goods, ensuring the highest quality standards, and innovating new recipes.

About One Acre Fund Established in 2006, One Acre Fund empowers over 5.5 million smallholder farmers to enhance their agricultural productivity. Operating across nine countries that host two-thirds of Africa's farming population, we provide top-notch farming supplies, tree seedlings, accessible credit, modern agricultural training, and a variety of other essential agricultural services. Our model typically enables farmers to boost their income and assets on supported land by more than 35 percent while significantly enhancing their resilience. This achievement is driven by our dedicated team of over 9,000 full-time staff, representing diverse backgrounds and professions. To discover more about our workplace culture, visit our Why Work Here blog post. About the Role The Data Engineer is responsible for architecting and sustaining the systems that power our organization's data platform. This role involves designing dependable data pipelines, managing data infrastructure, and enabling high-quality datasets that facilitate analytics and informed decision-making throughout the organization. Data Engineers collaborate closely with analysts, business stakeholders, and fellow engineers to ensure data is accessible, structured, and documented in a manner that promotes consistent and reliable usage. They also take ownership of one or more data domains, being accountable for the pipelines, transformations, and foundational data models that underpin those domains. Responsibilities Data Pipeline Development Design, construct, and sustain data pipelines that ingest and process data from operational systems into the data warehouse. Ensure pipelines are robust, scalable, and maintainable. Implement monitoring, logging, and alerting systems to identify failures or anomalies in data processing. Troubleshoot and resolve issues related to data pipeline failures or data quality. Data Modeling and Semantic Layer Support Collaborate with analysts and data stakeholders to convert raw datasets into structured, reusable datasets that support reporting and analytics. Implement transformations that encapsulate key business logic within the data warehouse. Contribute to the development of curated datasets and standardized views that facilitate consistent analysis across various teams and countries. Ensure datasets are thoroughly documented and easily understood by downstream users. Data Quality and Reliability Establish validation, testing, and monitoring processes to guarantee data accuracy and consistency.

We are seeking a passionate and dedicated Entrepreneurship Development Analyst to join our dynamic team in Nairobi. In this role, you will be instrumental in driving our entrepreneurship initiatives, supporting startups, and fostering a culture of innovation and growth.Your responsibilities will include conducting market research, analyzing entrepreneurial ecosystems, and collaborating with various stakeholders to enhance our programs. This position offers an exciting opportunity to make a significant impact on the entrepreneurial landscape in Kenya.

Join AccorHotels as a Revenue Analyst in Nairobi, where you will play a crucial role in our revenue management team. Your analytical skills will help us optimize pricing strategies and improve overall revenue performance. You will work closely with cross-functional teams to identify trends and deliver insights that drive business decisions.

Join our dynamic team at alxafrica as a Graphic Designer! We are seeking a creative and passionate individual to bring innovative design ideas to life. In this role, you will collaborate with various departments to create visually compelling graphics that resonate with our audience and enhance our brand identity.Your responsibilities will include designing marketing materials, social media graphics, and other visual assets that align with our strategic goals. This is an exciting opportunity to showcase your artistic talents and contribute to impactful projects.