Service Engineer - HVAC Systems

Key Responsibilities:1. Drive the growth of the aftermarket business across various regions within the African territory.2. Address and resolve complaints from customers and dealers, including fault identification and correction.3. Troubleshoot and resolve issues regarding the installation and operation of chillers, packaged units, ducted split systems, and HVAC systems.4. Perform preventive, corrective, and breakdown maintenance on HVAC equipment and systems.5. Select appropriate replacement parts and manage the requisition of spare parts and consumables in accordance with company protocols for repairs and maintenance.6. Regularly maintain and update customer databases, service reports, and equipment maintenance history.7. Provide technical support and troubleshooting assistance.8. Conduct service training programs for service engineers and technicians representing distributors.9. Advise customers on repair options, including cost estimates, and recommend preventive maintenance strategies.10. Prepare quotes and execute service jobs efficiently.11. Respond promptly to emergency situations outside of regular hours to address immediate safety concerns.12. Assist customers in starting up and commissioning supplied equipment.13. Offer telephone and email support to customers for equipment startup or troubleshooting issues.

Job Title: Sales ManagerLocation: TanzaniaWe are currently seeking a dynamic and results-oriented Sales Manager to join our client, a leading provider of HVAC solutions. This role is crucial for driving sales strategies aimed at sustainable growth and executing the annual sales plan within the region.The Sales Manager will be responsible for achieving sales targets, expanding market coverage, and enhancing profit by developing new sales channels for both existing and new product lines.Key Responsibilities:Achieve sales targets by expanding market coverage across various sectors.Manage business relationships and support local distributors in establishing a robust sales network.Identify and develop new B2B and B2C sales channels.Coordinate sales efforts with engineering, service, marketing, and other teams.Monitor stock availability and ensure timely customer updates on new product launches.Effectively address and resolve customer issues and complaints.Prepare monthly reports, market research, and competitive analysis.Perform any additional tasks as requested by the line manager.

About ShareAt Share, we are revolutionizing the Internet Service Provider landscape in Africa by creating a cutting-edge, fully automated software-defined network. Our innovative approach integrates fiber, wireless technologies, and intelligent routing into a cohesive ecosystem that empowers ISPs to thrive.About the RoleWe are in search of a Lead Systems Engineer to take charge of the compute, storage, and platform infrastructure that powers our network. You will be instrumental in developing systems that facilitate automated provisioning, AI-enhanced network operations, and real-time telemetry across various markets. This role offers the opportunity to work on greenfield projects, where you will make critical decisions regarding database management, service deployment, and intelligent automation instrumentation. If you are passionate about leveraging AI for network optimization and eager to construct adaptive infrastructure, this position is tailored for you.Key ResponsibilitiesPlatform InfrastructureDesign and implement virtualization platforms (Proxmox, KVM) across distributed Points of Presence (PoPs).Oversee Kubernetes clusters for platform services and microservices deployment.Architect scalable storage systems (Ceph, ZFS, TrueNAS) for network telemetry and operational data.Develop and maintain AAA infrastructure (FreeRADIUS with Percona MySQL cluster) handling thousands of concurrent users.Implement essential services: DNS, NTP, syslog, DHCP, and IPAM.Database & Data SystemsDeploy and fine-tune time-series databases (TimescaleDB, InfluxDB) for scalable network metrics.Design data pipelines that support AI/ML models for network automation.Establish backup, replication, and disaster recovery plans.Create unified data architectures connecting physical infrastructure (fiber, devices, PoPs) with logical network states (IP allocations, routing, VLANs) and operational telemetry into usable systems.Develop data pipelines that link network events to billing and SLA compensation processes.AI-Driven Network OperationsConstruct the telemetry and observability stack that empowers intelligent network operations, enabling proactive management and optimization.

Join our dynamic team as a Service Technician Trainee where you will be at the forefront of delivering exceptional after-sales service for our Industrial Boilers division across East Africa while based in Kenya. Your role will involve regular visits to our industrial clients to foster strong relationships, enhance customer satisfaction, and showcase our service expertise. You will promote and sell our service offerings, including maintenance solutions, service contracts, and spare parts. Your proactive after-sales engagement will play a key role in identifying service opportunities and contributing to long-term business growth.Ensure optimal Boiler operation quality within your area of intervention.Manage existing maintenance contracts effectively.Respond to customer inquiries regarding troubleshooting.Oversee the supervision and commissioning of new Boilers.Generate detailed reports following each customer visit, offering recommendations for spare parts and retrofits.Maintain close collaboration with Boiler specialists in Germany.

We are seeking a skilled Platform Engineer to join our dynamic team at Ajua. The ideal candidate will possess the following abilities:Ensure the continuous uptime, performance, stability, and scalability of Ajua’s platform.Collaborate with peers to design, mentor, and refine system architecture and design.Build, maintain, and scale a top-tier public API.Create robust and extensible solutions based on feature requests.Hands-on experience with data processing technologies such as Kafka, Hadoop, and Spark.Work alongside Data Scientists to craft valuable, feature-rich applications.Collaborate with Database Administrators to develop ETL processes and Data Warehouse systems.Partner with Operations to automate processes and enhance service reliability.Familiarity with Machine Learning applications and large-scale data repositories for business intelligence; experience in App development is a plus.Monitor all production systems related to the platform closely.Be available for periodic on-call duties.Thoroughly analyze requirements and propose solutions that effectively address customer pain points.Conduct testing and unit testing to ensure the delivery of high-quality work.Continuously acquire technical skills and knowledge, supporting team development.Maintain comprehensive documentation of development work completed.

Join Ajua as a Senior Product Engineer and play a pivotal role in creating exceptional SaaS products that empower businesses across Africa and beyond. You will be instrumental in enhancing various components of the Ajua product suite, ensuring they significantly impact our clients' success.Key Responsibilities:Direct the development of Ajua’s product suite towards a comprehensive Integrated Customer Experience Platform, leading MVP launches and subsequent enhancements.Guide a dynamic team of engineers and designers through agile methodologies, fostering collaboration and innovation.Ensure the Ajua platform remains stable, reliable, and user-friendly while continually optimizing performance.Design and mentor in product architecture and design, challenging the status quo for excellence.Conduct qualitative and quantitative research to identify customer challenges, developing solutions that are prototyped, iterated, and launched effectively.Create intuitive, feature-rich customer experiences that exceed Ajua clients' expectations.Take ownership of product features from inception through to launch and user engagement.Manage your workload efficiently within tight deadlines to maximize impact.Collaborate with Data Scientists to introduce valuable features that enhance our offering.Partner with Operations to streamline solutions and boost service reliability.Thoroughly analyze requirements and devise solutions that address genuine customer pain points.Conduct rigorous testing and unit testing to deliver high-quality outcomes.Continuously enhance your technical skills and knowledge while fostering team growth.Document development processes and outcomes meticulously.

Training Period (6-8 Weeks of Comprehensive Customer Service Training):Acquire in-depth knowledge of customer service best practices and company policies.Refine your call handling and troubleshooting skills to enhance customer satisfaction.Engage in customer interaction simulations to build real-world practical skills.Enhance your communication and problem-solving abilities through structured role-playing exercises.Attend daily training sessions and team meetings for progress assessments and constructive feedback.Gain hands-on experience with customer service software, CRM tools, and telephone systems.Complete tasks and practical challenges as assigned by trainers.Maintain adherence to training protocols, ensuring excellent attendance and meeting performance criteria.Post-Training Responsibilities:Deliver exceptional customer service via phone and online interactions, upholding integrity and ethical standards.Proactively complete assigned tasks while seeking additional responsibilities for personal growth.Strictly adhere to processing guidelines, implement Quality Control feedback, and minimize errors.Engage in constructive feedback sessions with QC teams and leadership to enhance performance.Communicate any attendance issues promptly to the Team Leader.Participate in shadowing sessions to assist in onboarding new team members.Attend all relevant company and project meetings as required.Be ready to take on additional tasks as directed by the Team Leader.

At Ajua, exceptional customer experience is at the heart of our mission, and we are seeking a dedicated Customer Success Engineer to deliver a top-tier experience across all our products.The ideal candidate will provide both onsite and remote engineering support, managing the entire lifecycle of incidents and problems to enhance customer satisfaction with Ajua’s offerings. This role demands close collaboration with various teams across all levels of technical support and engineering.Key Responsibilities:Act as a level-two support engineer for production services deployed at customer locations, along with centrally managed services.Implement and maintain monitoring systems at client premises, coordinating with service desk personnel to ensure optimal service uptime.Compile and present service reports, including insights and implementation plans for service improvement.Lead service improvement initiatives that involve customer engagement.Gather and document requirements during the project discovery phase to ensure a smooth delivery process.Convert gathered requirements into comprehensive technical design documents, including Product Definition, High-Level Design, and Low-Level Design documents.Draft technical proposals for various projects.Support sales calls where technical aspects of projects require clear explanations to customers.Deliver on the various technical facets of the Ajua Delivery Model.Foster and maintain strong technical relationships with customers' engineering and business management teams.Assist in reporting requirements as they arise with customers.Develop and engineer support tools to enhance Ajua’s products and services.

Event and Room Block CoordinationAssist the Director of Lodging and Account Managers in orchestrating room blocks for scheduled events.Efficiently create, modify, and cancel room reservations with precision.Maintain a comprehensive inventory of room allocations, reservations, and hotel assignments.Monitor hotel pick-up rates and proactively engage with hotels, CVBs, and partner clients.Review and interpret RFPs and contracted event agreements with hotels.Customer Service and Client SupportAct as the primary point of contact for customer inquiries through phone, email, and chat.Investigate and resolve reservation issues and housing-related concerns.Conduct outbound calls to attendees, hotel partners, venue staff, and event operators.Provide timely, accurate, and professional responses across all communication channels.Stakeholder and Partner RelationsFoster and maintain strong relationships with hotel partners and vendors.Engage in strategic meetings with event owners and venue teams to understand housing needs and clarify service offerings.Collaborate with venue staff and event owners to assess housing performance, pick-up trends, and address any concerns.Provide on-site representation at selected events, conferences, and sales meetings as needed.Reporting and Performance TrackingTrack booking sales pace and compile pre- and post-event metrics.Collect and analyze performance indicators to deliver actionable insights.Collaborate closely with internal teams to ensure KPIs are achieved and continuously improved.Marketing and Cross-Functional CollaborationCoordinate with the Marketing Department to bolster promotional strategies for event housing.Support outreach initiatives to enhance room block engagement and bookings.

Join Rentokil Initial, a pioneering global services company with a workforce of over 35,000 across 70 countries. We are at the forefront of technological innovation, dedicated to safeguarding health and enhancing lives by managing pests, promoting hygiene, and beautifying spaces with plants and fragrances.As industry leaders, we invest heavily in training, scientific research, and technological advancements, providing our employees with ample opportunities for personal and professional growth.We foster a culture of active listening and responsiveness to feedback, ensuring that both our staff and customers feel supported. At Rentokil Initial, we uphold equality and fairness as core values for all our team members.Our core values—Service, Relationships, and Teamwork—are shaped by our global workforce.Explore more about our career opportunities at careers.rentokil-initial.com.Rentokil Pest Control is recognized as the global leader in commercial pest control services, delivering reliable, friendly, and high-quality solutions to a diverse clientele. Operating in over 65 countries, we rank among the top three providers in 63 of them.Our commitment to innovation and our extensive technical and scientific expertise make us a trusted partner for our customers.Initial Hygiene is the world’s foremost hygiene services company, offering tailored hygiene solutions across various sectors and industries. We operate in over 40 countries, ranking in the top three in 38 of them.With central support functions encompassing Human Resources, IT, Finance, Legal, and Marketing & Innovation, you will play a vital role in supporting our Pest Control Department in Nairobi, East Africa.

Cross Border Talents is seeking a Principal Java Engineer to join our client's team in Portugal. Are you a skilled problem-solver with a solid foundation in software development? Do you aspire to be part of a forward-thinking team that leverages technology to drive positive change?If so, this opportunity could be the perfect fit for you!Our client, a rapidly expanding non-profit social enterprise, operates in the Netherlands, Portugal, South Africa, India, Kenya, and Ethiopia. They specialize in creating digital platforms designed to inspire users—especially young women and adolescent girls—to make beneficial lifestyle choices. By collaborating with local communities, they implement strategies such as reminders, discounts, and reward points to motivate users to access and utilize health products and services.All of their offices are modern, open environments filled with passionate, international colleagues. Whether you're working from our bustling Nairobi office, the rapidly growing South Africa branch, or remotely, our team is youthful, and our culture is vibrant and dynamic. We pride ourselves on a fast-paced, informal, and friendly work atmosphere.Your Role:As the Principal Engineer, you will be responsible for developing and maintaining the software that powers our systems. You will provide guidance on software implementation and delivery while ensuring adherence to technical principles and standards across teams.Your key responsibilities will include:Influencing and implementing software engineering principles in the design, development, maintenance, testing, and evaluation of our software.Collaborating closely with architects and engineering teams to enhance and expand features on our software platform.Utilizing your coding expertise to mentor and coach fellow engineers on complex challenges.

Lead initiatives to attract and retain clients through strategic, solution-oriented business development.Oversee customer onboarding, training, and successful integration of AI-driven products.Serve as the main liaison between clients and our internal product and technology teams.Create and conduct impactful training sessions for clients and partners.Facilitate pilot programs, demonstrations, and ensure success post-implementation.

Join our dynamic team as a Front Office Service Manager where you will play a pivotal role in enhancing guest experiences and managing front office operations. You will be responsible for overseeing the daily operations of the front desk, ensuring exceptional service delivery, and leading a team of dedicated staff.

Role overview talentsafari is seeking a Machine Learning Engineer based in Nairobi. The position centers on developing and improving machine learning models that solve practical business challenges. Success in this role depends on working closely with colleagues from a variety of departments. What you will do Design and implement machine learning algorithms tailored to business needs Collaborate with teams throughout the company to gather requirements and deliver model-driven solutions Optimize models for greater accuracy, stronger performance, and better scalability

Role overview Speechify is looking for an iOS Core Product Software Engineer in Nairobi, Kenya. This role centers on developing and enhancing iOS applications that support Speechify’s product experience. What you will do Collaborate with fellow engineers to design and build new features for iOS apps Work on improving app performance and reliability over time Influence the user experience by making careful technical choices Location This position is based in Nairobi, Kenya.

Are you a skilled problem-solver with extensive experience in software development, particularly in Front End Development? If you’re eager to join a dynamic team that leverages technology to drive positive change, this opportunity may be your perfect fit.Our client is a rapidly expanding non-profit social enterprise with a presence in the Netherlands, Portugal, South Africa, India, Kenya, and Ethiopia. They specialize in creating digital platforms that inspire users, especially young women and adolescent girls, to make empowered health choices. By collaborating closely with local communities, they utilize strategic nudges like reminders, discounts, and reward points to motivate users to access essential health products and services.The work environment is vibrant, with open spaces filled with enthusiastic international colleagues. Whether you are based in our main office in Nairobi, the burgeoning office in South Africa, or working remotely, you will find a youthful, global, and dynamic culture. Our atmosphere is fast-paced, informal, and welcoming.As the Frontend Developer Team Lead, your role will encompass both managerial responsibilities and hands-on software development to ensure our platform's success.You will be tasked with coordinating the frontend development team's projects and actively collaborating on cross-team initiatives.Furthermore, you will oversee the maintenance and enhancement of our software platform, ensuring that it remains secure and functional while incorporating new features. Your expertise in software engineering principles will guide the design, development, maintenance, testing, and evaluation processes.

The Tier 3 NOC Engineer at distro plays a key role in maintaining the stability and performance of network infrastructure. This Nairobi-based position covers 24/7 monitoring, incident response, escalation management, and advanced troubleshooting. The engineer works closely with cross-functional teams and ensures service level agreements (SLAs) are met. Network Monitoring and Performance Monitor network infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and the in-house Cosmos system. Track bandwidth, latency, packet loss, and other key performance indicators. Set and maintain monitoring thresholds, alerting policies, and SLA targets. Incident and Problem Management Respond to alerts and outages within SLA timelines. Handle triage, diagnosis, and manage incidents through resolution. Perform root cause analysis and document findings for future reference. Identify trends and recommend preventive actions. Escalation Management Act as the main escalation point for Tier 1 and Tier 2 support teams. Escalate advanced technical issues to Tier 4 engineers or specialized teams as needed. Coordinate vendor support and lead bridge calls during major incidents. Facilitate communication among technical teams, management, and stakeholders. Network Operations and Maintenance Apply firmware updates, patches, and configuration changes. Configure routers, switches, firewalls, load balancers, and wireless controllers. Set up VLANs, access control policies, and VPNs. Carry out change management and maintenance tasks. Troubleshooting and Support Resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks. Troubleshoot protocols such as BGP, OSPF, EIGRP, and STP. Analyze network traffic using Wireshark and tcpdump. Address DNS, DHCP, firewall, NAT, and VoIP issues. Handle SSID requests, conference room issues, and special support requests. Field Technician Coordination and Dispatch Coordinate dispatches for PMS troubleshooting and connectivity issues with field technicians. Conduct WiFi site surveys, coverage assessments, and wireless optimization. Oversee third-party vendor troubleshooting for video, VoIP, and conference room technology. Manage onsite troubleshooting and vendor escalations. Documentation and Collaboration Maintain current network documentation, topology diagrams, and standard operating procedures. Prepare post-incident and root cause analysis reports. Participate in capacity planning and ongoing improvement projects. Collaborate with engineering, logistics, equipment teams, and third-party vendors to integrate new technologies.

Join our dynamic team at rhg as a Front Office Service Manager. In this pivotal role, you will oversee the front office operations, ensuring exceptional service delivery and guest satisfaction. Your leadership will be crucial in managing staff, optimizing processes, and enhancing the overall guest experience.

distro is hiring a NOC Technician in Nairobi to help keep our network infrastructure running smoothly. This is a full-time role focused on monitoring, troubleshooting, and maintaining a range of network systems for a managed service provider (MSP) environment. What you will do Monitor network performance using tools like SolarWinds, PRTG, Nagios, Zabbix, and in-house platforms. Track performance metrics such as bandwidth, latency, packet loss, and key KPIs. Respond quickly to alerts and outages, performing triage and diagnosis within SLA timeframes. Manage the full incident lifecycle, including root cause analysis and documentation. Act as the main escalation point for Tier 1 and Tier 2 support, escalating complex issues to higher-level engineers or specialized teams when needed. Coordinate with vendors and facilitate communication during major incidents. Apply firmware updates, patches, and configuration changes to network devices. Configure routers, switches, firewalls, load balancers, wireless controllers, VLANs, access control policies, and VPNs. Support change management and scheduled maintenance activities. Troubleshoot LAN, WAN, MPLS, SD-WAN, and wireless networks, including protocols like BGP, OSPF, EIGRP, and STP. Analyze network traffic with tools such as Wireshark and tcpdump. Address issues related to DNS, DHCP, firewalls, NAT, VoIP, and conference technology. Coordinate with field technicians for on-site troubleshooting and connectivity work, including WiFi site surveys and wireless optimization. Support third-party vendor troubleshooting for video conferencing and VoIP systems. Maintain detailed network documentation, diagrams, and SOPs. Produce post-incident and root cause analysis reports. Participate in capacity planning and continuous improvement projects. Work closely with engineering, logistics, and third-party vendors to support integration of new technologies.

Role Overview Hudson Manpower is hiring a Mechanical Design Engineer focused on Distribution Transformers for a position based in Saudi Arabia. This role requires hands-on experience designing transformers up to 5 MVA, 33 kV class. The position supports both engineering and production teams, with a strong emphasis on technical accuracy and collaboration. Location Saudi Arabia Main Responsibilities Design and develop distribution transformers up to 5 MVA, 33 kV class. Create and review detailed engineering and fabrication drawings, as well as Bills of Materials (BOM). Prepare and evaluate technical submittals for projects. Work closely with teams across Production, Sales, Purchasing, Quality Assurance, suppliers, and customers. Complete drafting and design assignments on schedule, aligning with production and project deadlines. Support manufacturing and fabrication processes as needed. Promote new design approaches and contribute to ongoing improvement efforts. Follow all quality, safety, and environmental standards throughout project work.