Tier 3 NOC Engineer

The Tier 3 NOC Engineer at distro plays a key role in maintaining the stability and performance of network infrastructure. This Nairobi-based position covers 24/7 monitoring, incident response, escalation management, and advanced troubleshooting. The engineer works closely with cross-functional teams and ensures service level agreements (SLAs) are met. Network Monitoring and Performance Monitor network infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and the in-house Cosmos system. Track bandwidth, latency, packet loss, and other key performance indicators. Set and maintain monitoring thresholds, alerting policies, and SLA targets. Incident and Problem Management Respond to alerts and outages within SLA timelines. Handle triage, diagnosis, and manage incidents through resolution. Perform root cause analysis and document findings for future reference. Identify trends and recommend preventive actions. Escalation Management Act as the main escalation point for Tier 1 and Tier 2 support teams. Escalate advanced technical issues to Tier 4 engineers or specialized teams as needed. Coordinate vendor support and lead bridge calls during major incidents. Facilitate communication among technical teams, management, and stakeholders. Network Operations and Maintenance Apply firmware updates, patches, and configuration changes. Configure routers, switches, firewalls, load balancers, and wireless controllers. Set up VLANs, access control policies, and VPNs. Carry out change management and maintenance tasks. Troubleshooting and Support Resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks. Troubleshoot protocols such as BGP, OSPF, EIGRP, and STP. Analyze network traffic using Wireshark and tcpdump. Address DNS, DHCP, firewall, NAT, and VoIP issues. Handle SSID requests, conference room issues, and special support requests. Field Technician Coordination and Dispatch Coordinate dispatches for PMS troubleshooting and connectivity issues with field technicians. Conduct WiFi site surveys, coverage assessments, and wireless optimization. Oversee third-party vendor troubleshooting for video, VoIP, and conference room technology. Manage onsite troubleshooting and vendor escalations. Documentation and Collaboration Maintain current network documentation, topology diagrams, and standard operating procedures. Prepare post-incident and root cause analysis reports. Participate in capacity planning and ongoing improvement projects. Collaborate with engineering, logistics, equipment teams, and third-party vendors to integrate new technologies.

distro is hiring a NOC Technician in Nairobi to help keep our network infrastructure running smoothly. This is a full-time role focused on monitoring, troubleshooting, and maintaining a range of network systems for a managed service provider (MSP) environment. What you will do Monitor network performance using tools like SolarWinds, PRTG, Nagios, Zabbix, and in-house platforms. Track performance metrics such as bandwidth, latency, packet loss, and key KPIs. Respond quickly to alerts and outages, performing triage and diagnosis within SLA timeframes. Manage the full incident lifecycle, including root cause analysis and documentation. Act as the main escalation point for Tier 1 and Tier 2 support, escalating complex issues to higher-level engineers or specialized teams when needed. Coordinate with vendors and facilitate communication during major incidents. Apply firmware updates, patches, and configuration changes to network devices. Configure routers, switches, firewalls, load balancers, wireless controllers, VLANs, access control policies, and VPNs. Support change management and scheduled maintenance activities. Troubleshoot LAN, WAN, MPLS, SD-WAN, and wireless networks, including protocols like BGP, OSPF, EIGRP, and STP. Analyze network traffic with tools such as Wireshark and tcpdump. Address issues related to DNS, DHCP, firewalls, NAT, VoIP, and conference technology. Coordinate with field technicians for on-site troubleshooting and connectivity work, including WiFi site surveys and wireless optimization. Support third-party vendor troubleshooting for video conferencing and VoIP systems. Maintain detailed network documentation, diagrams, and SOPs. Produce post-incident and root cause analysis reports. Participate in capacity planning and continuous improvement projects. Work closely with engineering, logistics, and third-party vendors to support integration of new technologies.

We are seeking a skilled Platform Engineer to join our dynamic team at Ajua. The ideal candidate will possess the following abilities:Ensure the continuous uptime, performance, stability, and scalability of Ajua’s platform.Collaborate with peers to design, mentor, and refine system architecture and design.Build, maintain, and scale a top-tier public API.Create robust and extensible solutions based on feature requests.Hands-on experience with data processing technologies such as Kafka, Hadoop, and Spark.Work alongside Data Scientists to craft valuable, feature-rich applications.Collaborate with Database Administrators to develop ETL processes and Data Warehouse systems.Partner with Operations to automate processes and enhance service reliability.Familiarity with Machine Learning applications and large-scale data repositories for business intelligence; experience in App development is a plus.Monitor all production systems related to the platform closely.Be available for periodic on-call duties.Thoroughly analyze requirements and propose solutions that effectively address customer pain points.Conduct testing and unit testing to ensure the delivery of high-quality work.Continuously acquire technical skills and knowledge, supporting team development.Maintain comprehensive documentation of development work completed.

Join Ajua as a Senior Product Engineer and play a pivotal role in creating exceptional SaaS products that empower businesses across Africa and beyond. You will be instrumental in enhancing various components of the Ajua product suite, ensuring they significantly impact our clients' success.Key Responsibilities:Direct the development of Ajua’s product suite towards a comprehensive Integrated Customer Experience Platform, leading MVP launches and subsequent enhancements.Guide a dynamic team of engineers and designers through agile methodologies, fostering collaboration and innovation.Ensure the Ajua platform remains stable, reliable, and user-friendly while continually optimizing performance.Design and mentor in product architecture and design, challenging the status quo for excellence.Conduct qualitative and quantitative research to identify customer challenges, developing solutions that are prototyped, iterated, and launched effectively.Create intuitive, feature-rich customer experiences that exceed Ajua clients' expectations.Take ownership of product features from inception through to launch and user engagement.Manage your workload efficiently within tight deadlines to maximize impact.Collaborate with Data Scientists to introduce valuable features that enhance our offering.Partner with Operations to streamline solutions and boost service reliability.Thoroughly analyze requirements and devise solutions that address genuine customer pain points.Conduct rigorous testing and unit testing to deliver high-quality outcomes.Continuously enhance your technical skills and knowledge while fostering team growth.Document development processes and outcomes meticulously.

At Ajua, exceptional customer experience is at the heart of our mission, and we are seeking a dedicated Customer Success Engineer to deliver a top-tier experience across all our products.The ideal candidate will provide both onsite and remote engineering support, managing the entire lifecycle of incidents and problems to enhance customer satisfaction with Ajua’s offerings. This role demands close collaboration with various teams across all levels of technical support and engineering.Key Responsibilities:Act as a level-two support engineer for production services deployed at customer locations, along with centrally managed services.Implement and maintain monitoring systems at client premises, coordinating with service desk personnel to ensure optimal service uptime.Compile and present service reports, including insights and implementation plans for service improvement.Lead service improvement initiatives that involve customer engagement.Gather and document requirements during the project discovery phase to ensure a smooth delivery process.Convert gathered requirements into comprehensive technical design documents, including Product Definition, High-Level Design, and Low-Level Design documents.Draft technical proposals for various projects.Support sales calls where technical aspects of projects require clear explanations to customers.Deliver on the various technical facets of the Ajua Delivery Model.Foster and maintain strong technical relationships with customers' engineering and business management teams.Assist in reporting requirements as they arise with customers.Develop and engineer support tools to enhance Ajua’s products and services.

Cross Border Talents is seeking a Principal Java Engineer to join our client's team in Portugal. Are you a skilled problem-solver with a solid foundation in software development? Do you aspire to be part of a forward-thinking team that leverages technology to drive positive change?If so, this opportunity could be the perfect fit for you!Our client, a rapidly expanding non-profit social enterprise, operates in the Netherlands, Portugal, South Africa, India, Kenya, and Ethiopia. They specialize in creating digital platforms designed to inspire users—especially young women and adolescent girls—to make beneficial lifestyle choices. By collaborating with local communities, they implement strategies such as reminders, discounts, and reward points to motivate users to access and utilize health products and services.All of their offices are modern, open environments filled with passionate, international colleagues. Whether you're working from our bustling Nairobi office, the rapidly growing South Africa branch, or remotely, our team is youthful, and our culture is vibrant and dynamic. We pride ourselves on a fast-paced, informal, and friendly work atmosphere.Your Role:As the Principal Engineer, you will be responsible for developing and maintaining the software that powers our systems. You will provide guidance on software implementation and delivery while ensuring adherence to technical principles and standards across teams.Your key responsibilities will include:Influencing and implementing software engineering principles in the design, development, maintenance, testing, and evaluation of our software.Collaborating closely with architects and engineering teams to enhance and expand features on our software platform.Utilizing your coding expertise to mentor and coach fellow engineers on complex challenges.

Role overview talentsafari is seeking a Machine Learning Engineer based in Nairobi. The position centers on developing and improving machine learning models that solve practical business challenges. Success in this role depends on working closely with colleagues from a variety of departments. What you will do Design and implement machine learning algorithms tailored to business needs Collaborate with teams throughout the company to gather requirements and deliver model-driven solutions Optimize models for greater accuracy, stronger performance, and better scalability

Key Responsibilities:1. Drive the growth of the aftermarket business across various regions within the African territory.2. Address and resolve complaints from customers and dealers, including fault identification and correction.3. Troubleshoot and resolve issues regarding the installation and operation of chillers, packaged units, ducted split systems, and HVAC systems.4. Perform preventive, corrective, and breakdown maintenance on HVAC equipment and systems.5. Select appropriate replacement parts and manage the requisition of spare parts and consumables in accordance with company protocols for repairs and maintenance.6. Regularly maintain and update customer databases, service reports, and equipment maintenance history.7. Provide technical support and troubleshooting assistance.8. Conduct service training programs for service engineers and technicians representing distributors.9. Advise customers on repair options, including cost estimates, and recommend preventive maintenance strategies.10. Prepare quotes and execute service jobs efficiently.11. Respond promptly to emergency situations outside of regular hours to address immediate safety concerns.12. Assist customers in starting up and commissioning supplied equipment.13. Offer telephone and email support to customers for equipment startup or troubleshooting issues.

Role overview Speechify is looking for an iOS Core Product Software Engineer in Nairobi, Kenya. This role centers on developing and enhancing iOS applications that support Speechify’s product experience. What you will do Collaborate with fellow engineers to design and build new features for iOS apps Work on improving app performance and reliability over time Influence the user experience by making careful technical choices Location This position is based in Nairobi, Kenya.

Are you a skilled problem-solver with extensive experience in software development, particularly in Front End Development? If you’re eager to join a dynamic team that leverages technology to drive positive change, this opportunity may be your perfect fit.Our client is a rapidly expanding non-profit social enterprise with a presence in the Netherlands, Portugal, South Africa, India, Kenya, and Ethiopia. They specialize in creating digital platforms that inspire users, especially young women and adolescent girls, to make empowered health choices. By collaborating closely with local communities, they utilize strategic nudges like reminders, discounts, and reward points to motivate users to access essential health products and services.The work environment is vibrant, with open spaces filled with enthusiastic international colleagues. Whether you are based in our main office in Nairobi, the burgeoning office in South Africa, or working remotely, you will find a youthful, global, and dynamic culture. Our atmosphere is fast-paced, informal, and welcoming.As the Frontend Developer Team Lead, your role will encompass both managerial responsibilities and hands-on software development to ensure our platform's success.You will be tasked with coordinating the frontend development team's projects and actively collaborating on cross-team initiatives.Furthermore, you will oversee the maintenance and enhancement of our software platform, ensuring that it remains secure and functional while incorporating new features. Your expertise in software engineering principles will guide the design, development, maintenance, testing, and evaluation processes.

About ShareAt Share, we are revolutionizing the Internet Service Provider landscape in Africa by creating a cutting-edge, fully automated software-defined network. Our innovative approach integrates fiber, wireless technologies, and intelligent routing into a cohesive ecosystem that empowers ISPs to thrive.About the RoleWe are in search of a Lead Systems Engineer to take charge of the compute, storage, and platform infrastructure that powers our network. You will be instrumental in developing systems that facilitate automated provisioning, AI-enhanced network operations, and real-time telemetry across various markets. This role offers the opportunity to work on greenfield projects, where you will make critical decisions regarding database management, service deployment, and intelligent automation instrumentation. If you are passionate about leveraging AI for network optimization and eager to construct adaptive infrastructure, this position is tailored for you.Key ResponsibilitiesPlatform InfrastructureDesign and implement virtualization platforms (Proxmox, KVM) across distributed Points of Presence (PoPs).Oversee Kubernetes clusters for platform services and microservices deployment.Architect scalable storage systems (Ceph, ZFS, TrueNAS) for network telemetry and operational data.Develop and maintain AAA infrastructure (FreeRADIUS with Percona MySQL cluster) handling thousands of concurrent users.Implement essential services: DNS, NTP, syslog, DHCP, and IPAM.Database & Data SystemsDeploy and fine-tune time-series databases (TimescaleDB, InfluxDB) for scalable network metrics.Design data pipelines that support AI/ML models for network automation.Establish backup, replication, and disaster recovery plans.Create unified data architectures connecting physical infrastructure (fiber, devices, PoPs) with logical network states (IP allocations, routing, VLANs) and operational telemetry into usable systems.Develop data pipelines that link network events to billing and SLA compensation processes.AI-Driven Network OperationsConstruct the telemetry and observability stack that empowers intelligent network operations, enabling proactive management and optimization.

Role Overview Hudson Manpower is hiring a Mechanical Design Engineer focused on Distribution Transformers for a position based in Saudi Arabia. This role requires hands-on experience designing transformers up to 5 MVA, 33 kV class. The position supports both engineering and production teams, with a strong emphasis on technical accuracy and collaboration. Location Saudi Arabia Main Responsibilities Design and develop distribution transformers up to 5 MVA, 33 kV class. Create and review detailed engineering and fabrication drawings, as well as Bills of Materials (BOM). Prepare and evaluate technical submittals for projects. Work closely with teams across Production, Sales, Purchasing, Quality Assurance, suppliers, and customers. Complete drafting and design assignments on schedule, aligning with production and project deadlines. Support manufacturing and fabrication processes as needed. Promote new design approaches and contribute to ongoing improvement efforts. Follow all quality, safety, and environmental standards throughout project work.

Speechify builds technology that turns written content into audio, helping over 50 million users learn and access information in new ways. Our text-to-speech tools work with PDFs, books, Google Docs, news articles, and websites, making reading more accessible and efficient. Our suite of products spans iOS, Android, Mac, and Chrome. Speechify has earned recognition from Google as Chrome Extension of the Year and received Apple’s 2025 Design Award for Inclusivity. The team at Speechify is fully distributed, with nearly 200 professionals worldwide. Members include frontend and backend engineers, AI research scientists, and leaders from companies such as Amazon, Microsoft, and Google, plus alumni from Stanford and startups like Stripe and Vercel. There is no central office; everyone works remotely. Role Overview The Data team within Speechify’s AI division is seeking a Software Engineer focused on Data Infrastructure & Acquisition. This position centers on managing and improving the systems that collect and prepare data for model training. The team’s mission is to assemble large-scale, high-quality datasets efficiently and cost-effectively, combining infrastructure, engineering, and research expertise. What You Will Do Find and secure new sources of audio data, then integrate them into the data ingestion pipeline. Maintain and improve the cloud infrastructure for the ingestion pipeline, which runs on Google Cloud Platform and uses Terraform for management. Partner with Scientists to optimize cost, throughput, and data quality, enabling richer datasets at scale for next-generation models. Work with the AI team and company leadership to shape the dataset roadmap for both consumer and enterprise product development. Location This role is based in Nairobi, Kenya, as part of Speechify’s distributed team.

Profile Overview:We are partnering with a leading multinational technology firm renowned for its innovative internet-related services and products to recruit a skilled Network Engineer.Primary Responsibilities:Analyze partner network architecture and implement streamlined integrations.Execute configuration adjustments to network routers, switches, and wireless devices both pre- and post-deployment.Diagnose network challenges and propose effective solutions.Contribute to the automation of network device configuration and monitoring.Assist in designing and maintaining local labs to replicate customer issues.

Join Our Team at Scrums.com!At Scrums.com, we harness the immense potential of Africa's software talent. For over ten years, we have been at the forefront of delivering exceptional software solutions to a diverse global clientele. From our humble beginnings in a garage, we have evolved into a powerhouse of over 350 AI-driven software engineering professionals, working across four cities on three continents to create top-tier platforms that empower businesses.As we look to the future, we are dedicated to nurturing Africa's burgeoning tech landscape. With a youthful population where more than 50% are under 25, and a growing number of professional software developers projected to reach 1.4 million by 2025, we are excited about the role African tech talent will play in driving global innovation.Join Us in Accelerating Business GrowthWith the trust of over 400 companies, Scrums.com is transforming business scalability through our cloud-based engineering subscription platform, providing consistent, cost-effective access to AI-powered experts, dedicated teams, and insightful developer analytics.Our Values are the Cornerstone of Our CultureWe aspire to become the leading software company globally, originating from Africa.

Join Our Team as an Intermediate Quality Assurance Analyst/EngineerAt Scrums.com, we are dedicated to harnessing Africa's immense tech potential. With over a decade of experience in pioneering top-tier software development, we are recognized as Africa's leading custom software development firm. Our journey began in a garage, and we have since expanded to a team of over 350 exceptional AI-driven software engineers, delivering remarkable platforms for businesses across four cities and three continents.As we look to the future, we remain steadfast in our commitment to nurturing Africa's technological landscape. With the continent's youthful population, where over 50% are under 25, and an ever-growing number of software developers, we are excited to be at the forefront of this evolution, scaling global companies through local talent.At Scrums.com, we empower over 400 businesses to thrive with our cloud-based engineering subscription platform, which provides consistent, cost-effective access to AI-powered experts, teams, and valuable developer analytics.Our vibrant company culture is anchored by our eight core values, driving us towards our vision of becoming the world's leading software company from Africa.

At Ajua, we place Customer Experience at the heart of our mission. As a Customer Success Engineer, you will exemplify exceptional customer engagement with our suite of innovative products. This pivotal role requires a deep understanding of Ajua's technology stack, allowing you to expertly guide clients through an impactful onboarding journey, ensuring a seamless experience. You will also collaborate with our engineering team to foster technological growth, attentively listening to customer feedback and exploring new solutions to enhance user experience.Key ResponsibilitiesGain comprehensive knowledge of Ajua’s platform stack and explore its technological potential.Ensure the uptime, performance, stability, and scalability of the Ajua platform for clients.Strive for optimal performance, quality, and responsiveness of applications.Participate in client and sales meetings to understand and address client challenges.Communicate technology capabilities and functionalities to clients in an easily understandable manner.Assist the customer success team in onboarding new clients.Manage technical projects with clients effectively.Guide customers through the Ajua journey from a technological perspective.Lead the delivery of client-centric technical projects.Support the Customer Success & Engineering team in resolving platform issues and requests.Steer the tech and Customer Success team towards developing a mature SaaS product.Facilitate client requests between customers and Ajua.Conduct user testing and maintain communication with clients from a technical standpoint.Work closely with the Engineering team throughout all phases of technical projects.Ensure proper system monitoring and alerts for the Ajua platform at client sites.Track additional feature requests from clients, notify the product team, and strategize implementation plans.Create, implement, maintain, and enhance test plans, scripts, and methodologies to ensure thorough testing of the Ajua platform.

Ajua is a pioneering growth-stage startup backed by Silicon Valley and African venture capital, dedicated to revolutionizing customer experiences across the continent. We are proud to be Africa’s first Integrated Customer Experience company, empowering businesses to grow while providing consumers with choices.Are you excited about tackling the continent's most significant challenges through technology? Join us as a Senior Platform Engineer! We seek a passionate individual who is dedicated to crafting innovative software solutions that drive progress across Africa.In this role, you will report directly to the Head of Engineering and be instrumental in developing exceptional software solutions to enhance our real-time data platform.

About Speechify Speechify aims to remove barriers to reading and learning. Over 50 million people use our text-to-speech products to turn content like PDFs and websites into audio, making information more accessible and easier to understand. Our products cover iOS, Android, Mac, Chrome Extension, and Web App platforms. Google named us Chrome Extension of the Year, and Apple recognized our work with the 2025 Design Award for Inclusivity. Our team includes nearly 200 distributed professionals worldwide. Many come from leading tech companies such as Amazon, Microsoft, and Google, as well as top universities including Stanford. We work remotely, collaborating across time zones without office boundaries. Role Overview: Senior Software Engineer – Windows/Desktop Applications Location: Nairobi, Kenya This role focuses on building and shaping native Windows desktop applications for Speechify. The work involves both hands-on engineering and collaboration with cross-functional partners to deliver reliable, accessible, and high-performing software. What You Will Do Design, architect, and develop native Windows desktop apps using Windows App SDK, WinUI, C#, XAML, and C++ as needed. Set and maintain standards for Windows desktop development, including code structure, performance, memory management, responsive user interfaces, and compatibility across Windows 10 and 11. Drive accessibility by integrating and validating support for accessibility APIs, ensuring users with disabilities have a seamless experience. Collaborate with product designers, UX researchers, QA, and other stakeholders on feature planning and long-term strategy for the Windows platform. Manage the full lifecycle of features, from initial concept through release and ongoing maintenance, with a focus on quality and reliability. Troubleshoot complex bugs and performance issues, and recommend architectural or design improvements.

Jobgether is seeking a Senior DevOps Software Engineer with strong experience in Azure to help strengthen and maintain our cloud infrastructure. This position is based in Kenya and focuses on both development and operational aspects of our platform. Role overview This role centers on improving and supporting our Azure cloud environment. The Senior DevOps Software Engineer will work to develop, optimize, and maintain application deployment processes. Ensuring the reliability and performance of our systems is a key priority. What you will do Develop and maintain deployment pipelines for our applications on Azure Monitor and enhance system availability and performance Collaborate with the team to support ongoing infrastructure improvements Requirements Extensive experience with Azure cloud services Background in both software engineering and DevOps practices Strong problem-solving skills and attention to system reliability