Client Success Manager

Join Acumen Technology as a confident and enthusiastic Client Success Manager, where your commitment to enhancing the client experience is as vital as your technical know-how. We believe that work can be enjoyable and fulfilling.Located in the vibrant Music City, Nashville, TN, Acumen Technology stands out as a premier IT Managed Services Provider, specializ…

WHO WE ARE Zeta Global (NYSE: ZETA) is an innovative AI-Powered Marketing Cloud that harnesses advanced artificial intelligence (AI) and vast consumer signals to simplify the process for marketers in acquiring, nurturing, and retaining customers effectively. With the Zeta Marketing Platform (ZMP), our aim is to streamline sophisticated marketing by integrating identity, intelligence, and omnichannel activation into a single platform, supported by one of the largest proprietary databases and AI capabilities in the industry. Our enterprise clients across diverse sectors are empowered to tailor individual consumer experiences across all channels, enhancing the effectiveness of their marketing strategies. Established in 2007 by David A. Steinberg and John Sculley, Zeta Global is headquartered in New York City and operates globally. For more information, visit www.zetaglobal.com. THE ROLE We are in search of a results-driven Senior Customer Success Manager who is enthusiastic about becoming a strategic partner for our clients. This position is key to cultivating and sustaining robust relationships with major accounts, acting as a subject matter expert to drive program success, enhance customer adoption, and uncover growth opportunities. As the primary liaison for your accounts, you will manage all dimensions of client engagements across a range of services, ensuring that client objectives are achieved while proactively addressing inquiries, goals, and expectations. You will work collaboratively with Operations, Strategy, and Analytics teams to minimize churn, secure upsell opportunities, and deliver measurable ROI for our clients. Moreover, you will facilitate strategic discussions, including performance reviews (QBRs), and offer insights that contribute to the long-term success of clients. This role requires a proactive, strategic thinker who thrives both independently and in team settings within a fast-paced environment. The Senior Customer Success Manager will significantly influence the client experience at Zeta. RESPONSIBILITIES Develop and maintain impactful relationships with strategic accounts, driving client success through upselling, cross-selling, renewals, and overall account growth. Collaborate with Customer Success leadership to manage and scale accounts, focusing on long-term growth and performance optimization. Act as the primary contact for client communications, program management, and strategic guidance, ensuring a seamless customer experience. Create and oversee a client roadmap outlining key milestones, testing initiatives, and opportunities for expansion. Utilize industry knowledge to enhance client engagements and outcomes.

About CheckrCheckr is revolutionizing the data platform landscape to enable safe and equitable decision-making. Founded in 2014, our cutting-edge technology and comprehensive data solutions empower businesses to assess risk and maintain compliance, fostering trusted workplaces and communities. With over 100,000 clients—including industry leaders like DoorDash, Coinbase, Lyft, Instacart, and Airtable—Checkr is a recognized leader in our field. We are proud to be featured in the Forbes Cloud 100 2025 List and honored as a Y Combinator 2024 Breakthrough Company.As an Associate Customer Success Manager on our Mid-Market Scale team, you will play a crucial role in enhancing customer retention and promoting growth by ensuring our clients are fully engaged and maximizing the benefits of the Checkr platform. This position is designed to serve as a vital growth engine for our Customer Success organization, nurturing talent that will eventually transition into our Mid-Market Relationship, Enterprise, and Strategic CSM teams.In this position, you will collaborate with a talented team of CSMs who excel through teamwork, determination, and a commitment to continuous improvement. You will manage our pooled customer segment collectively, fostering a high-collaboration environment that allows you to learn the principles of customer success at scale. This role is ideal for individuals early in their Customer Success careers or high-performing operations professionals, SDRs, BDRs, or AEs looking to transition into Customer Success, who are eager to grow, innovate, and succeed as part of a dynamic team.The Customer Success team at Checkr is proactive, intuitive, and adaptable. We engage with diverse customer profiles at various stages of the customer lifecycle, ensuring organized and informed interactions that maximize value across all Checkr-customer relationships.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

Join Clover Health in revolutionizing healthcare and enhancing patient outcomes with our cutting-edge primary care solution, Counterpart Assistant. We empower Primary Care Physicians (PCPs) to provide superior patient care at reduced costs by facilitating early diagnosis and continuous management of chronic conditions.We are looking for a dedicated Provider Success Manager to foster relationships with healthcare providers, ensuring the successful adoption and expansion of Counterpart Assistant (CA). In this role, you will manage a portfolio of provider partnerships, guiding practices to effectively integrate our platform and excel in value-based care.As a result-oriented role, you will act as an external product subject matter expert (SME) focused on driving customer success. Your expertise in Medicare and Primary Care operations, coupled with strong relationship management skills and a data-driven approach, will be crucial in expanding our market presence and enhancing the value we provide to our partners. Candidates must reside in Nashville county and be willing to travel to practices up to 5 days a week.

At INGENIOUS.BUILD, we have created an exceptional platform tailored for the real estate and construction sectors, enabling businesses globally to manage their projects seamlessly from inception to completion. Join us on an exciting journey as we develop the first cloud-based application to oversee the entire lifecycle of a construction project, a pioneering feat in project management.If you have the drive and expertise, you will be instrumental in shaping our innovative solutions, making a lasting impact in the industry.About the Role:As a Customer Success Partner at INGENIOUS.BUILD, you will be at the forefront of managing client accounts, enhancing our product offerings, implementing solutions, and fostering robust relationships with clients in the Architecture, Engineering, and Construction (AEC) sector. We seek a passionate individual with a profound understanding of technology and the AEC industry, coupled with exceptional communication and technical skills.Key Responsibilities:Collaborate with clients to deliver reliable outcomes and enhance their business growth.Assist both new and existing customers with guidance, configuration, educational resources, and detailed documentation to ensure their ongoing success with our platform.Develop and nurture strong client relationships, acting as the primary contact for product inquiries and support.Follow internal processes aimed at improving customer health, increasing retention, and mitigating risks.Conduct regular business reviews to ensure clients derive value from INGENIOUS.BUILD.Acquire in-depth knowledge of our products, identifying how they can address client challenges and provide effective solutions.Spot opportunities for expanding product use and revenue growth within existing accounts, crafting strategies for upselling additional features, modules, or services.Facilitate collaboration between sales, product, and customer support teams to foster customer loyalty and minimize churn.

Role overview Global Elite Careers seeks a Remote Client Support Manager to join the team from Nashville, Tennessee. This position centers on supporting clients, answering their questions, and helping maintain strong relationships. The role is fully remote, allowing work from home while staying connected with the team and clients. What you will do Respond to client inquiries and provide timely support Focus on client satisfaction and help foster long-term retention Work closely with a group of professionals who value high standards Location This is a remote role for candidates based in Nashville, Tennessee.

Join Fieldcrest Ventures in pioneering a transformative business model that leverages advanced AI technology to reshape an entire industry. We are not simply implementing chatbots or basic automation; we are utilizing sophisticated AI systems capable of autonomously managing intricate operational workflows at an unmatched scale.This newly established Customer Success position places you at the heart of this transformation. As the first hire in this role, you will play a crucial part in validating our innovative business model while serving as the primary link between the product team and our operational requirements. Your success in this role could set the standard for future expansions across our portfolio.Important Note: This is not your conventional customer success role. While you will be stepping into a Customer Success position, your primary focus will be on informing and enhancing the product designed for the Customer Success function. You will essentially act as a hybrid product specialist and customer success manager, working to understand the needs arising from our product. If you thrive in a dynamic environment with no rigid structure, this is the opportunity for you to demonstrate your ability to navigate the intersection of AI, product management, and business operations.Your ResponsibilitiesAI Partnership & Operational Excellence (40%) Collaborate with our proprietary AI systems to manage account portfolios at a scale ten times greater than the industry standard. Oversee AI performance and provide intervention when human judgment is necessary. Streamline workflows between AI systems and human interactions to achieve optimal efficiency. Develop processes from the ground up, crafting the playbook as you go. Strategic Account Growth (40%) Manage a multi-million dollar account portfolio with a focus on building relationships and identifying expansion opportunities. Engage in frequent travel to meet clients in person (over 50% travel required). Assess the AI functionalities necessary for balancing operational support with strategic account management and growth. Utilize data analytics to pinpoint growth opportunities within existing accounts. Product & Process Development (30%) Establish a feedback loop to enhance AI system performance. Document successful strategies to enable replication across the organization. Assist in designing the customer experience for an AI-first service model. Contribute insights to the product roadmap based on actual customer needs and AI capabilities. About Our Portfolio CompanyThis position is with one of the portfolio companies of Fieldcrest Ventures, a recognized leader in business process outsourcing, currently undergoing a comprehensive AI transformation. The company: Cater to institutional clients with complex operational demands. Have exclusive access to cutting-edge AI technologies. Is poised to redefine its entire industry through AI.

If you are dedicated and hardworking but find your paycheck stagnant, it’s time to consider a change.This role offers unlimited potential for your earnings.You will connect with clients who are already interested in our services, guiding them through their options and assisting them in getting started.Reasons to Join UsNo cap on earningsNo cold calling involvedFully remote work environmentCompensation based on performance, not hours workedWhat We ProvideWarm leads to work withComprehensive training programsContinuous support from our teamWhat You BringA strong work ethicWillingness to learn and take feedbackA drive to increase your income*All interviews will be held via Zoom.(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

Global Elite Careers is seeking a Remote Client Benefits Advisor located in Nashville, Tennessee. This role centers on helping clients navigate their benefits options while working from home. Key responsibilities Hold conversations with clients about the benefits packages available to them Provide straightforward advice so clients can select options that match their needs Ensure clients understand their choices and feel confident in their decisions Work setup This position is remote and requires residence in the Nashville, Tennessee area.

About Glean:Glean, founded in 2019, is a pioneering AI-driven knowledge management platform that empowers organizations to efficiently locate, organize, and disseminate critical information across their teams. By integrating seamlessly with platforms such as Google Drive, Slack, and Microsoft Teams, Glean enables employees to access essential knowledge precisely when needed, enhancing productivity and collaboration. Our state-of-the-art AI technology simplifies the process of knowledge discovery, making it faster and more effective for teams to harness their collective intelligence.Glean emerged from the vision of Founder & CEO Arvind Jain, who recognized the significant challenges employees encounter in accessing and comprehending information at work. Witnessing firsthand the productivity hurdles posed by fragmented knowledge and a multitude of SaaS tools, he set out to create a superior solution—an AI-powered enterprise search platform that allows individuals to swiftly and intuitively access necessary information. Since its inception, Glean has transformed into the leading Work AI platform, merging enterprise-level search capabilities with an AI assistant and robust application development tools to fundamentally redefine workplace efficiency. About the Role: Glean is on the lookout for a Delivery Excellence Manager (DEM) to spearhead successful implementations and foster long-term customer relationships, ensuring our clients achieve exceptional outcomes. In this role, you will be responsible for seamless technical deployment, providing proactive strategic insights, and collaboratively developing and executing joint success plans. DEMs will work closely with Account Executives, AI Outcomes Managers, Solution Architects, Support Teams, and R&D on various scoped engagements.

About Glean:Founded in 2019, Glean is a cutting-edge AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and disseminate information within their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures that employees can access critical knowledge precisely when they need it, enhancing productivity and collaboration. Our advanced AI technology streamlines knowledge discovery, enabling teams to harness their collective intelligence more efficiently.Glean emerged from Founder & CEO Arvind Jain’s profound understanding of the obstacles employees encounter in sourcing and comprehending workplace information. Witnessing firsthand how fragmented knowledge and an array of SaaS tools hindered productivity, he set out to create a superior solution: an AI-enhanced enterprise search platform designed to facilitate quick and intuitive access to necessary information. Since our inception, Glean has evolved into a premier Work AI platform, combining enterprise-grade search capabilities, an AI assistant, and robust application and agent-building features to fundamentally transform the modern workplace. About the Role: We are looking for a Delivery Excellence Manager (DEM) to lead and coordinate successful implementations and foster long-term customer relationships, ensuring our clients achieve remarkable success. You will be responsible for overseeing efficient technical deployments, providing proactive strategic guidance, and collaboratively creating and executing joint success plans. DEMs work closely with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D teams on specific engagements.

Imagine the impact an additional $1,000 to $2,000 each month could have on your family's financial well-being. We are seeking qualified individuals to join our team as part-time Client Services Representatives, offering you the opportunity to enter the lucrative financial services industry from the comfort of your home. This role allows you to maintain the security of your current job while tapping into the earning potential of a trillion-dollar sector. Utilize just 20 hours a week from home to acquire skills that could transform your financial future!In this pivotal role, you will provide tailored benefits solutions, becoming a key architect in securing your clients' financial futures. Your responsibilities will include:• Engaging in virtual conversations with clients to craft empowering financial strategies.• Building lasting relationships with clients that withstand the test of time.• Staying informed on industry trends to enhance your knowledge base.• Collaborating with a vibrant, remote team, where teamwork is the foundation of success.Benefits:• Full remote work flexibility• Comprehensive training provided• A dynamic, supportive, and positive team environment• Opportunities for rapid career advancement• Weekly pay schedule• Potential for residual incomeKey Responsibilities:• Making and receiving calls from clients• Scheduling appointments for clients interested in our benefits• Presenting and clarifying insurance products and benefits packages during virtual meetings• Completing insurance product applications• Participating in ongoing, optional training sessions*All interviews will be conducted via Zoom video conferencing.(Global Elite Empire Consultants is acting as a third-party recruiter, not an insurance agency)

Account Growth ManagerLocation: Predominantly Nashville or alternatively BostonTravel Requirement: Approximately 15%Reports to: Head of Strategy and OperationsEmployment Type: Full-timeAbout SynquerySynquery is an innovative AI research organization that is transforming the way businesses access and leverage human expertise. With the support of prestigious venture capital partners, we collaborate with leading consulting firms and investors to redefine operational methodologies. Our vibrant culture emphasizes agility, entrepreneurial spirit, and a commitment to excellence. As we continue to expand, we seek outstanding individuals eager to advance into leadership roles and contribute to the evolution of AI in the business landscape.The RoleWe are in search of an Account Lead who will be responsible for managing the complete relationship and commercial success of one to two of Synquery's key client accounts. This player-coach position involves setting the strategic vision for your accounts, driving revenue growth through expansion and upselling, and overseeing a small team of Strategic Project Leads (SPLs) who execute daily project tasks.This role is ideal for individuals who excel at the crossroads of commercial strategy, client advisory, and team leadership. You will be the trusted advisor your clients turn to during critical moments and the pivotal figure your SPLs rely on for guidance, prioritization, and professional development.ResponsibilitiesAccount Growth & Commercial Operations• Develop and implement the commercial strategy for your accounts—identify opportunities for expansion, structure pricing and proposals, and drive upsell and cross-sell initiatives.• Cultivate and maintain a comprehensive understanding of each client’s business, objectives, and decision-making framework to establish Synquery as a trusted long-term strategic partner.• Anticipate account health and revenue trends; proactively communicate risks and opportunities to leadership.Client Relationship & Strategic Advisory• Act as the senior point of contact for your accounts, nurturing executive-level relationships and ensuring client satisfaction across all active projects.• Facilitate strategic discussions with clients, including quarterly business reviews, roadmap planning, and issue resolution.• Translate client feedback and unmet needs into actionable insights for product and service enhancements for internal teams.Team Leadership & SPL Management

Customer Onboarding SpecialistLocation: Nashville, TN (Hybrid) Reports to: Clinic Success LeadType: Full-timeAbout the RoleAs a Customer Onboarding Specialist at vitl, you will play an essential role in the successful integration of new clinic partners onto the VITLRx platform. Your primary responsibility will be to facilitate a seamless onboarding process, assist customers with their initial orders, and set them up for sustained success.This position is pivotal in promoting activation and initial usage, guiding clinics from registration to becoming active platform users.You will collaborate closely with Sales, Customer Success, and Operations teams to provide an outstanding onboarding experience, fostering engagement, building customer confidence, and expediting the time-to-value for our clinic partners.Key ResponsibilitiesOversee the onboarding and implementation process for new clinic partners.Conduct introductory kickoff and onboarding calls to familiarize clinics with the VITLRx platform.Assist customers in placing their first orders and navigating the platform effectively.Ensure new customers achieve significant activation milestones (e.g., first order, repeat order).Deliver training and share best practices for optimal platform usage.Identify potential barriers to launch and proactively support clinics in overcoming these challenges.Work in tandem with Sales and Customer Success to ensure effective transitions.Monitor onboarding progress and maintain accurate customer records within CRM systems.Track early adoption metrics and identify at-risk accounts during onboarding.Continuously enhance onboarding materials, playbooks, and processes.Success in This Role Looks LikeA high percentage of new clinics achieving activation milestones.Shortened timeframes for first and second orders.Smooth transitions from onboarding to long-term customer management.Positive feedback from clinic partners regarding their onboarding experience.Qualifications2–4+ years of experience in customer onboarding, account management, or related fields.Excellent communication and interpersonal skills.Proficiency in CRM software and onboarding tools.Ability to work collaboratively across teams.Strong problem-solving skills and a proactive mindset.

We are seeking a dynamic and results-driven Associate Account Director to join our innovative team at Zeta Global in Nashville, TN. In this pivotal role, you will be responsible for developing and managing key client relationships, driving strategic initiatives, and delivering exceptional service to ensure client success. You will collaborate closely with cross-functional teams to create customized solutions that meet our clients' unique needs.

Strategic Projects LeadLocation: Nashville (preferred) or BostonTravel: Approximately 10%Role Type: Full-time, Individual ContributorAbout SynquerySynquery is an innovative AI research firm that is transforming the way organizations access and expand human expertise. Supported by prominent venture capital firms, we collaborate with leading consulting companies and investors to foster new methods of operation. Our culture emphasizes agility, entrepreneurial spirit, and a relentless pursuit of success. As we accelerate our growth, we seek outstanding individuals eager to assume leadership roles and contribute to shaping the future of AI in business.The RoleWe are on the lookout for a driven Strategic Projects Lead to become a vital part of our team. In this capacity, you will oversee client-facing projects, spearhead expert recruiting efforts, and facilitate the advancement of new products and initiatives.This position is ideal for a candidate who excels at the intersection of client service, customer success, and operational execution. You will collaborate closely with clients, experts, and internal teams to ensure exceptional experiences.Key ResponsibilitiesClient Project Management: Take ownership of the complete delivery of client projects, ensuring timelines are adhered to and relationships are nurtured.Customer Success: Act as the primary liaison for clients, maintaining clear communication and aligned expectations.Marketplace Management: Utilize AI agents to engage Synquery's network of elite subject matter experts that support client research.Cross-Functional Collaboration: Convert client requirements into operational strategies that leverage Synquery’s strengths.QualificationsEducation: Bachelor’s degree from a recognized institution.Client-Facing Experience: Demonstrated experience in client service, project management, consulting, or account management.Entrepreneurial Mindset: A quick learner who thrives in uncertain situations, takes initiative, and enjoys creating innovative solutions from the ground up.Strong Communication Skills: Proficiency in articulating ideas clearly, managing stakeholder relationships, and driving projects forward with confidence.

Join Raising Cane's as a Restaurant Zone Manager where you will lead and inspire a team of dedicated professionals to deliver exceptional service and operational excellence across multiple locations. Your leadership will drive the success of our restaurants, ensuring that each location meets our high standards for quality, service, and cleanliness.

Join our dynamic team at Collabera as an IT Project Manager, where you will lead innovative technology projects that drive our company's success. You will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. Your role will involve coordinating with cross-functional teams, managing project risks, and ensuring high-quality deliverables.

As a Regional Manager at LivCor LLC, you will be responsible for overseeing operations within your designated region, ensuring that all properties are managed efficiently and effectively. You will lead a team of property managers, implement strategic initiatives, and foster a positive working environment. Your expertise will contribute to enhancing property performance and tenant satisfaction.