Join Our Team as a Client Experience StrategistAt Arch, a cutting-edge Series B financial technology firm based in New York City, we are revolutionizing the management of private investments. Our innovative platform enhances accessibility and understanding, transforming the investing experience across diverse asset classes.Private investments—encompassing venture capital, hedge funds, and private equity—constitute approximately 25% of the investment landscape. Traditionally, managing these investments is burdensome, relying on cumbersome spreadsheets and disorganized files that lead to inefficiencies and errors. Arch addresses these challenges by consolidating data, documents, and insights into a singular platform. Our mission is to save our clients time and empower them to make informed investment decisions, ultimately yielding superior financial results.As a rapidly expanding team of over 200 professionals, we proudly serve more than 400 clients, including some of America's largest banks and financial institutions. Our growth trajectory has seen us more than double in size annually since our inception, and we are eager to bring on new talent across all departments as we continue to scale.Your RoleWe are on the lookout for a Client Experience Strategist to cultivate and enhance our client relationships. This pivotal role involves post-onboarding account management, ensuring that clients receive the highest standard of service and support. As one of our early team members, you will play a crucial part in shaping and expanding our Client Experience team as we extend our reach to new users.

Client StrategistGrotto AI | New York City (In-Person) | 2-10 Years of ExperienceOverview:We are seeking an exceptionally organized and genuinely warm individual to cultivate and manage our customer relationships. You will oversee implementations, training, ongoing support, and everything in between. As the third employee of a pioneering AI company that has successfully raised $10 million to tackle a $500 billion challenge in rental housing—namely, reducing revenue loss from vacant apartments—you will play a vital role in our mission.About UsAt Grotto, we are redefining the AI landscape for multifamily apartment teams, especially during critical leasing conversations. Our platform enhances the decision-making process for one of the most significant choices individuals make each year.Our analysis of millions of interactions reveals that the primary determinant of lease signings is not merely product knowledge or flawless scripts, but rather the authenticity and curiosity of agents—qualities that AI struggles to replicate. Therefore, we have developed a platform that assists leasing agents in real time during calls and tours, enabling them to foster rapport, address objections, and convert more prospects into signed leases.Our efforts have yielded remarkable results, including an 80%+ increase in conversion rates at Weidner Apartment Homes (over 72,000 units). Our clients have described us as 'the best vendor they've ever worked with.'And this is just the beginning. We envision a world where crucial conversations leave individuals feeling more connected.Your ResponsibilitiesYou will take charge of the customer relationship from the moment a contract is signed to ensure long-term success. Your key responsibilities will include:Implementations & Onboarding: Ensuring new customers are live and configured correctly, training their teams, and making certain that no detail is overlooked. Unlike many vendors who vanish post-sale, we aim to provide an experience akin to checking into a luxury hotel—proactive, attentive, and seamless.Training: Conducting engaging sessions that excite leasing teams about using Grotto. This involves building genuine connections, understanding their workflows, and demonstrating how our platform enhances their roles.Ongoing Support: Being the go-to person for customers when they encounter challenges, providing timely assistance and solutions.

This is not your typical marketing role.We’re in search of a visionary sales content strategist.Join us at 30 Minutes to President’s Club, the leading media company in sales, renowned for our award-winning podcast, newsletter, and international bestselling book.If you are passionate about:Creating a compelling segment like “12 Questions for a $100M+ CRO” for the top sales podcastAssembling an impressive roster of sales leaders to contribute to the leading sales newsletterDesigning an engaging cold call teardown for an audience of over 2000 sales professionalsLaunching our next international bestseller with a goal of selling 100,000 copies in a year…Then you are in the right place. Continue reading.You will transform the experiences of top sellers into actionable, step-by-step insights:Director of Podcasts, YouTube, and More: From live cold calling sessions to course launches, you will help shape and storyboard innovative concepts that make learning about sales genuinely enjoyable.Lead Writer for our Blog & Toolkits: You will guide top sales professionals and thought leaders to craft articles for the #1 sales newsletter globally, converting their experiences into practical 30MPC insights.Additional Responsibilities: Whether launching our next training course, developing boundary-pushing sponsored content, or planning a YouTube series, your role will be to bring engaging 30MPC content to life.You are either a “seller aiming to transition to marketing” or a marketing professional within sales tech, equipped with these skills:3+ years of sales experience in a fast-paced tech environment is required.Analytical Skills: You can dissect a cold call or a discovery call step-by-step, complete with talk tracks.Creative Vision: You have a flair for content creation and are excited about exploring unique formats on platforms like YouTube.Exceptional Writing Skills: You are eager to convert ideas and interviews into engaging, concise blog posts.

Lead Growth Strategist Customer Experience · New York City Full-time NYC-based $145,000–170,000 Hello! I'm Lisa, the leader of the Customer Experience team at Mutiny. Our team is responsible for the most critical metrics in our business: time to value, customer retention, and the growth of our customer base. Above all, we are deeply passionate about our customers. We strive to ensure that every interaction leaves our clients feeling empowered and knowledgeable about our products, making their experience with Mutiny truly unique compared to other vendor relationships. As the core of the Customer Experience team, we are both creators and custodians of our culture. We set the standard for what it means to work in Customer Experience at Mutiny, crafting the foundational DNA that will be passed down to future team members. I am looking to hire our first Lead Growth Strategist—a role that merges senior-level customer ownership with the operational prowess of someone prepared to build and lead a team. Our clients are among the fastest-growing B2B companies globally, including notable names like Snowflake, Figma, and GitLab, among others. They are ambitious, quick-moving, and require a partner who drives them to excel rather than just maintaining status quo. If you have the expertise, are ready to take the lead, and wish to shape the future of world-class customer success at a growing company, I would love to meet you. Your Responsibilities You will manage Mutiny's portfolio of accounts, particularly those not on a self-serve plan, and lead our technical solutions function. You will oversee the entire post-sales journey: onboarding, adoption, retention, and expansion, ensuring our most intricate clients receive hands-on support that significantly impacts their success. You will also identify successful strategies across various accounts and translate them into scalable resources for the entire team—creating playbooks, frameworks, and processes that maintain high-quality standards for our customers. Your goal will be to leave everything in a better state than you found it. As our team expands, you will have the chance to hire and mentor Growth Strategists under your leadership. This journey begins now. Who Should Apply You think systemically, not just about individual accounts. You recognize patterns across customers and have developed frameworks—playbooks or processes—rather than addressing the same issue multiple times. You’ve built trust with...

About RebarRebar is at the forefront of revolutionizing the operational landscape for commercial HVAC, electrical, and plumbing suppliers and subcontractors. With our innovative V1 quoting product, we've achieved remarkable scalability, processing thousands of quotes weekly, and have doubled our revenue shortly after the start of 2026. Backed by a $14M Series A investment from top construction tech investors, we are poised for significant growth. Join us as we seek a Client Experience Leader to enhance our Client Success strategy.You will collaborate directly with the Client Success (CS), Product, and Sales teams to enrich client interactions and establish the systems that will shape Rebar’s customer experience. We are transforming the $250B HVAC industry with cutting-edge AI-driven software—an industry ready for modern advancements. This is your opportunity to be a pivotal part of our journey.The Role: Client Experience LeadAs our initial product gains traction and scales rapidly, our focus remains on delivering exceptional client support that has been fundamental to our success. With plans to onboard thousands of users in the next 1-2 years, we are looking for a Client Experience Lead to develop and expand a high-performance support function from scratch.Your role will encompass more than just addressing client concerns; you will architect the systems, processes, and team that provide this support. Working in close collaboration with the Client Success, Product, Engineering, and Sales teams, you will ensure our clients receive prompt, effective assistance while continuously refining the product based on user feedback.What You’ll DoLead and develop the client support function, including processes, systems, and team structure.Act as the primary escalation point for complex or high-priority client issues.Design and implement scalable support workflows utilizing ticketing and messaging systems, enhancing speed and coverage with AI tools and on-demand resources.Establish service level agreements (SLAs), response standards, and performance metrics.Utilize reporting and analytics to identify trends, gaps, and opportunities for enhancing the client experience.Work closely with Product and Engineering teams to prioritize issues, drive resolutions, and influence the product roadmap.Create feedback mechanisms between clients and internal teams to foster continuous improvement of the platform.Recruit, train, and oversee a growing support team over time.Ensure smooth transitions and alignment between Implementation, Support, and other departments.

Growth Strategist Customer Experience · New York City Full-time NYC-based $130,000–150,000 Hello! I’m Lisa, and I head the Customer Experience team at Mutiny. Our team is responsible for driving the key metrics that define our success: time to value, customer retention, and the expansion of our customer base. Above all, we are deeply committed to our customers. We strive to ensure that every interaction leaves our customers feeling empowered, knowledgeable, and confident in their partnership with us. We want them to know that working with Mutiny is a unique experience unlike any vendor relationship they've had before. As the core Customer Experience team, we are not only responsible for creating but also sustaining the culture of excellence in CX at Mutiny. We set the standard for what it means to excel in this field and build the foundational values for future team members. We are looking for a Growth Strategist—essentially our version of a Customer Success Manager—to engage directly with our customers and maximize their success with Mutiny. This role will straddle the line between customer success and marketing strategy, requiring you to be a trusted advisor, innovative problem solver, and product expert all rolled into one. If you are passionate about driving growth, revel in seeing customers succeed, and are eager to contribute to building something special from the ground up, I would love to connect with you. Your Responsibilities You will own a portfolio of managed accounts—those customers who are not on a self-service plan—guiding them from onboarding through renewal and expansion. This entails teaching customers how to leverage Mutiny’s AI-driven platform to create impactful marketing and sales assets while ensuring they feel supported throughout their journey. Additionally, you will gather insights from individual customer interactions to enhance the entire team's knowledge base. If you discover improved onboarding methods, more effective ways to conduct Executive Business Reviews (EBRs), or innovative strategies that yield results, you will document and share those findings with the team. Your goal will be to leave every process better than you found it. Who Should Apply You are genuinely passionate about customer success. Achieving significant milestones for your customers is what motivates you to excel. Their goals are your goals. You thrive on being the expert. You dive deep into understanding how our product works, how our customers' businesses operate, and how to bridge the two effectively. You create “aha” moments by customizing your advice to meet each customer’s unique needs. You establish trust quickly. Customers feel like you are genuinely invested in their success, and they rely on your insights and guidance.

Join Playon Sports as a Senior Client Strategist, where your creativity and strategic mindset will drive the development and execution of impactful sponsorships and brand partnerships within our National Ad Sales division. In this pivotal role, you will help shape our brand narrative and create marketing materials, identify sponsorship opportunities, lead research initiatives, and optimize client workflows. Reporting directly to the VP of Client Strategy, the successful candidate will be an adept storyteller with a robust background in developing brand partnerships and will work collaboratively across teams to enhance revenue for MaxPreps and our broader Playon portfolio, including GoFan and NFHS Network.Your Key Contributions:• Partnership Strategy: Contribute to the development of MaxPreps' go-to-market strategy through research insights and compelling storytelling.• Sponsorship Development: Collaborate with internal teams to transform existing and new editorial content into attractive sponsorship opportunities for brand partners.• Research & Innovation: Extract valuable audience insights to enhance brand pitches and engage effectively in the marketplace.• Sales Collaboration & Client Execution: Work closely with Sales to influence revenue generation and support clients through key pre-and post-sale processes.

Why Choose Moonshot AI?At Moonshot AI, we're revolutionizing the way websites operate by creating platforms that automatically enhance their performance to boost sales and conversion rates. By integrating generative AI, expansive data systems, and innovative experimentation, we're crafting a web that evolves itself.As a well-funded, early-stage startup, we have an ambitious vision. Joining our team now means you will not only be an employee but also play a pivotal role in shaping the company's technical and cultural foundation. If you've ever dreamed of having the freedom of a founder backed by leading investors, this is your chance.Your RoleWe are looking for a data-driven, client-oriented Account Strategist focusing on Conversion Rate Optimization (CRO) with 2-4 years of experience to manage and expand a portfolio of direct-to-consumer (DTC) e-commerce clients.In this client-facing, agency-style position, you will be the main contact for day-to-day client operations, ensuring effective communication and alignment across multiple accounts. You will collaborate closely with our internal CRO and growth teams to support experimentation initiatives (including A/B testing) and turn performance data into actionable insights for our clients.To excel in this position, you will need to balance client management, analytical skills, and storytelling. You will be responsible for building trust and helping clients interpret and act on data-driven insights.Your ResponsibilitiesManage daily client relationships for various DTC e-commerce accounts, acting as the primary point of contact.Oversee communication protocols, including regular updates, reporting, and client calls.Collaborate with CRO and growth teams to facilitate experimentation programs such as A/B and multivariate testing.Convert testing outcomes and performance data into actionable insights for clients.Develop and present client-facing presentations, reports, and decks that showcase performance, insights, and strategic recommendations.Align testing roadmaps with client business objectives and customer needs.Track performance metrics and KPIs, identifying trends and optimization opportunities.Ensure timely project delivery while maintaining alignment with client goals.

About Savvy Wealth:Savvy is revolutionizing wealth management, a $545 billion industry in the US, which has long been hindered by outdated practices and minimal technology integration. Currently, 75% of financial advisors communicate digitally only via email, and 62% still rely on Excel for financial planning. This inefficiency compromises client satisfaction and leads advisors to spend over 70% of their time on manual, non-client-facing tasks.Our mission at Savvy is to transform this landscape. We are developing the premier advisor-centric platform in wealth management, offering a digital-first solution that modernizes and enhances human financial advice. By collaborating with Savvy, advisors leverage AI-driven software, automated marketing, and streamlined back-office processes, allowing them to scale quickly and devote more time to client relationships.With over $105 million raised from esteemed investors including Thrive Capital, Index Ventures, and Canvas Ventures, our team consists of seasoned founders and operators who have contributed to the growth of industry leaders like Airbnb, Square, and Facebook. Savvy is poised for rapid growth, having achieved significant product-market fit and accumulating over $2.2 billion in Assets Under Management (AUM) within just three years. Following a 600% growth in the last 18 months, we are entering an exciting phase of expansion and product innovation. Join us and be a part of this incredible journey!The Role:As a Senior Product Designer specializing in client experience, you will take charge of the entire client journey, shaping how clients perceive, interact with, and manage their financial lives alongside their advisors. Your designs will enhance interfaces and interactions, making wealth management feel accessible, transparent, and personalized, thus transforming complex financial data into clear and confident insights.Your contributions will bridge the gap between human advisory expertise and cutting-edge technology, crafting a client experience that matches top-tier consumer fintech while maintaining the integrity and trust inherent in true advisor relationships. This role is ideal for someone passionate about redefining what wealth management can feel like for future clients and eager to bring that vision to life. You will have the opportunity to refine our design systems and innovate our client-facing platforms.This position demands high ownership and impact. You will lead complex projects from inception to execution while working closely with product, engineering, operations, and advisors. Your designs will span multiple touchpoints and systems, ensuring our product embodies the full spectrum of client interactions.

Join Us at Forerunner! At Forerunner, we recognize that climate adaptation is a critical necessity, not a luxury. We are dedicated to providing communities with robust software solutions that enable them to plan effectively for the challenges posed by climate change. This complex issue affects how municipalities strategize, manage resources, and communicate with citizens and governmental bodies. Our mission is to empower local communities by offering scalable access to vital flood risk data, enhancing their planning and response capabilities. About the Role As a Deployment Strategist, you will be responsible for overseeing the complete deployment journey for our clients—from initial discovery through to successful launch. Your role will integrate strategic insight, project management, and operational execution, working closely with customers, internal teams, and technical experts to ensure a high-quality, repeatable deployment process that drives impactful outcomes. Your Responsibilities Customer Discovery & Planning Facilitate structured workshops with clients to identify business goals, operational challenges, and success indicators. Convert insights from these workshops into a comprehensive deployment plan and set of actionable deliverables. Establish project scope, key milestones, dependencies, and governance structures. Project Leadership Act as the primary contact for clients throughout the deployment process. Coordinate with cross-functional teams, including Implementation Specialists, Forward Deployed Engineers, and Customer Success Managers, to maintain alignment and progress. Anticipate potential risks, manage dependencies, and escalate issues as needed. Provide regular updates on project status to both clients and internal leadership. Solution Design & Oversight Collaborate with Implementation Specialists to ensure that system configurations are aligned with client business objectives. Work alongside Forward Deployed Engineers to define the scope of integrations and customizations. Ensure that all deployment outputs are aligned with established business requirements and success metrics. Customer Enablement & Handoff Lead user acceptance testing (UAT) and facilitate a smooth transition to the client's operational team.

The City of New York seeks a Creative Strategist to join its team in New York City. This position centers on designing and executing creative strategies that support public outreach and engagement throughout the city. Key responsibilities Create and carry out innovative approaches for citywide outreach and engagement campaigns. Collaborate with various city departments to design campaigns that appeal to a wide range of audiences. Shape messaging to be clear, effective, and responsive to the needs of New York City’s diverse communities. Role focus This role emphasizes both strategy and hands-on campaign development, with a strong focus on connecting with residents across all boroughs. The Creative Strategist will play a key part in ensuring city initiatives reach and resonate with New Yorkers from many backgrounds.

About SequenceAt Sequence, our mission is to redefine and operate the companies that will shape the future of the American service economy by integrating advanced AI technologies. We believe that the true power of AI lies not just in improved models, but in fundamentally changing how businesses interact with their customers. Our goal is to enable faster decisions, offer personalized services at scale, and achieve better outcomes for the communities we serve. This is the defining opportunity of our generation.The conventional approaches to business transformation often fall short. SaaS solutions expect companies to adapt to their products, while consultants engage in limited-time projects without truly understanding the core operations of a business. At Sequence, we bridge that gap. We are a permanent holding company, investing in outstanding businesses and the talented individuals who lead them. Our strategy involves taking meaningful stakes, integrating our technology and engineering teams, and collaborating closely with management to transform operations from within — not as a vendor, but as genuine partners.We have successfully raised $75 million, with our seed round led by Conviction and 8VC, followed by a Series A round led by Lux Capital, with contributions from Definition Capital, Chris Re (Factory), and other esteemed institutional partners.About the RoleAs a Deployment Strategist, you will immerse yourself in the operations of the businesses we acquire, acting with the mindset of a founder. Your role will involve understanding business mechanics, identifying key change opportunities, and designing systems, workflows, and AI tools that will revolutionize company operations. This is a hands-on, high-ownership position with a clear mandate: build better companies using applied AI. As Sequence continues to expand, your influence will extend to shaping operational standards across entire sectors utilizing our technology platform, aiming to challenge the status quo and innovate operational models for various industries.

About GlimpseAt Glimpse, we empower top consumer brands to optimize their retail cash flow through innovative AI solutions. Our automated finance workflows streamline essential processes such as revenue recovery, accounting reconciliation, and trade spend management. We proudly collaborate with over 200 leading brands in food, beverage, health, and beauty, including notable names like IQ Bar, Sauz, and Bero.About the RoleWe are on the lookout for a pioneering Deployment Strategist to guide our most intricate enterprise clients through the entire process of problem discovery, solution scoping, successful deployment, and delivering measurable value.In this role, you will gain deep insights into consumer packaged goods (CPG) and retail systems specific to our enterprise customers, converting complex real-world workflows into precise technical requirements. You will collaborate with our engineering team to implement Glimpse’s AI solutions, ensuring seamless alignment between external and internal teams.The ideal candidate will possess a unique blend of technical expertise, customer-centric empathy, systems-oriented thinking, and strong project management skills.ResponsibilitiesLead discovery sessions with enterprise clients to identify pain points, existing workflows, limitations, and criteria for success.Transform ambiguous problems into clear requirements, milestones, and documentation for cross-functional teams encompassing customer, product, and engineering.Collaborate on solution design with clients and our engineering teams (including workflows, integrations, configurations, and edge cases).Ensure alignment among stakeholders on project scope (including what is included, timelines, resources, risks, and dependencies).Oversee cross-functional implementation: synchronize efforts from engineering, product, operations, and customer teams to achieve desired outcomes.Manage production deployment: including configuration, testing, rollout planning, and post-launch refinements.Communicate impact and results to both operational users and executive sponsors through progress updates, impact reports, and next-step suggestions.Work closely with Sales and Product teams to share customer insights, shape the product roadmap, and enhance our deployment playbook.Desired QualificationsEssential Skills:Minimum of 3 years of experience in customer discovery within ambiguous environments (such as founders, early-stage product managers, or deployment strategists).

About Hebbia Hebbia is an innovative AI platform designed specifically for investors and bankers, aimed at generating alpha and enhancing investment performance. Founded in 2020 by George Sivulka and supported by notable investors such as Peter Thiel and Andreessen Horowitz, Hebbia empowers investment strategies for industry leaders including BlackRock, KKR, Carlyle, Centerview, and a significant portion of the globe's largest asset managers. Our premier product, Matrix, is renowned for delivering unparalleled accuracy, speed, and transparency in AI-driven analysis, trusted to manage over $30 trillion in assets worldwide. We provide intelligence that gives finance professionals a distinct competitive edge, unveiling insights beyond human capability, revealing hidden opportunities, and expediting decision-making with unmatched speed and confidence. Our objective is not merely to streamline workflows but to revolutionize capital deployment, risk management, and value creation across diverse markets. Hebbia is more than just a tool; it represents the competitive advantage that drives performance, alpha, and market leadership. About the AI Strategy Team Our AI Strategists are domain experts and skilled problem-solvers who integrate product, commercial strategy, and customer impact. They possess a deep understanding of the manual challenges faced by our users and the myriad ways Hebbia adds value. Their focus is on embedding and expanding Hebbia's use cases within client environments to optimize ROI and redefine work processes. As we continue our rapid growth, our AI Strategists function at the crossroads of go-to-market strategy, product development, and post-sales engagement. They are instrumental in shaping commercial strategies and broadening our presence within the global financial industry, owning deployment and early adoption, leading strategic growth initiatives post-sale, and collaborating cross-functionally to inform product roadmaps, sales strategies, and executive account management. About the Role This position transcends a standard post-sales role; you will spearhead the strategic deployment and measurable value creation of Hebbia's platform across premier global financial institutions, influencing how AI reshapes the enterprise. Our AI Strategists are characterized by their curiosity and critical thinking...

Normal Computing develops core software and hardware for the semiconductor sector and AI infrastructure, supporting technology advancement across several global hubs including New York, San Francisco, Copenhagen, Seoul, and London. The team’s products help power the systems that underpin modern industry. Location and Level This Deployment Strategist role is based in New York City. Other possible locations include Seoul, London, and San Francisco. The position is open to candidates at levels L4 to L5. Role overview The Deployment Strategist leads the rollout of Normal EDA, an AI-driven platform for silicon engineering, at major semiconductor companies. This role works onsite with customers, collaborating closely with engineering teams and acting as a bridge between clients, field engineers, and Normal Computing’s product and business groups. The strategist ensures clear communication and alignment throughout each deployment. Normal EDA combines large language models and formal logic to interpret design intent, generating and refining engineering artifacts as teams use and provide feedback. Success in this position is measured by the effectiveness of production deployments, ongoing customer value, improved verification workflows, user engagement, and strong stakeholder communication. What you will do Manage deployments from initial planning through production integration and ongoing support. Serve as the primary operational contact, ensuring product outcomes and positive customer impact. Collaborate with leadership and engineering to adapt to evolving customer needs. Work onsite to understand customer workflows. Collect information from conversations, product data, and stakeholder feedback to clarify deployment requirements and identify key issues. Act as the central communication point for each engagement. Transform unstructured meetings into clear summaries with assigned responsibilities and timelines. Track commitments and provide regular updates to keep all parties informed. Present results and proposals to diverse audiences, including integrated circuit engineers and executives. Lead customer enablement and training sessions to help teams fully utilize Normal’s solutions.

Tabs is revolutionizing the finance and accounting landscape with its cutting-edge AI-native revenue platform. Designed for modern finance teams, Tabs automates the entire contract-to-cash lifecycle, from billing and collections to revenue recognition and reporting, empowering teams to eliminate manual processes and enhance cash flow efficiency.Esteemed growth companies, such as Cursor and Statsig, trust Tabs to streamline their invoicing directly from contracts, facilitate real-time payment reconciliation, and ensure compliance with ASC 606.Founded in 2023, Tabs has successfully secured over $91 million in funding from prominent investors including Lightspeed Venture Partners, General Catalyst, and Primary. Headquartered in New York, our team boasts extensive expertise in finance and artificial intelligence.About the RoleWe are seeking a knowledgeable Deployment Strategist to facilitate implementation and onboarding processes for our valued clients until they achieve full go-live status. As an integral member of Tabs' Implementation Team, you will play a pivotal role in establishing and expanding the department.In this position, you will act as a subject-matter expert in accounting systems, ensuring smooth implementations. You will effectively convey intricate accounting concepts and the functionality of Tabs' platform to controllers, AR leaders, and finance teams, guaranteeing that customers comprehend and adopt the platform efficiently. Additionally, you will mentor the internal team on accounting best practices, offer change management strategies, and collaborate with Product, Engineering, and Operations teams to drive successful project outcomes.This role is essential for customer success, as effective implementation lays the groundwork for long-term utilization of Tabs. You will engage cross-functionally with Go-To-Market (GTM), Customer Success, and Operations, while closely partnering with Product and Engineering to influence the product roadmap based on customer feedback.

About BasisAt Basis, we empower accountants with a dedicated team of AI agents to tackle real-world workflows effectively.Having achieved product-market fit, we are currently experiencing overwhelming demand and have successfully raised $34 million to scale our operations rapidly to meet this demand.Founded in the vibrant heart of New York City, you can learn more about Basis here.About the RoleIn the past twenty years, the landscape of software deployment has transformed significantly, evolving from on-premises solutions to SaaS and custom platforms. Each of these transitions has introduced new deployment roles such as implementation managers, solution engineers, and forward-deployed engineers.We are now entering a new era—one characterized not by the mere implementation of software but by the deployment of intelligence.As a member of our Deployed Intelligence team, you will spearhead our initiative into this new frontier of accounting. This is a highly customer-oriented position where you will represent Basis to your accounts, overseeing post-sale success from initiation through adoption and further expansion. You will lead client engagements, conduct workshops and training sessions, and convert business objectives into intelligent agent workflows that revolutionize accounting practices.As the primary liaison with our clients, you will also provide continuous feedback to our Engineering team regarding product enhancements, directly influencing the future direction of our platform. The ideal candidate will possess the following qualifications:4+ years of experience in a fast-paced Enterprise SaaS or fintech startup, or a company that implements complex SaaS solutions, with hands-on experience in customer onboarding, implementation, and training.Proven track record of managing enterprise relationships, preferably with large accounting firms.Experience in accounting and/or a CPA certification is advantageous, though not mandatory.Learn more about Deployed Intelligence at Basis here. Location: NYC, Flatiron office. We are an in-person team.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a perfect synergy between human agents and artificial intelligence. As the only integrated platform capable of scaling this collaboration, we empower companies like Canva, Etsy, and Robinhood to unify their entire support operations—combining in-house agents, BPOs, and AI—into a single cohesive system. Our AI Agents handle cases from start to finish, while our AI Copilot offers crucial assistance to agents and AI-driven workforce management optimizes both human and AI resources. With backing from $70 million from NEA, Emergence Capital, and Stripe, we are committed to creating a platform that truly enhances human-AI teamwork.The RoleWe are seeking a dedicated Enterprise Deployment Strategist to spearhead the technical deployment process and cultivate customer relationships during the onboarding phase for our mid-market and enterprise clients. As a vital member of our Solutions Team, you will play a key role in shaping our deployment methodologies as we grow. From managing customer projects to executing technical setups, your efforts will drive revenue conversion, retention, and overall customer satisfaction. Your engagements with customers will provide valuable insights that will help us define deployment best practices, enhance our product offerings, and refine our operational processes as we scale.ResponsibilitiesBuild and maintain strong customer relationships while guiding technical deployment projects across various customer segments, focusing on mid-market and enterprise.Explore and document the functionality of our product across all areas, including our web application and API, to enhance your product knowledge and assist both customers and internal teams.Develop and refine best practices for deployment based on your comprehensive product expertise.Enhance internal processes and improve the overall customer experience during the deployment phase.Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering teams to ensure successful customer launches.Act as a liaison between our customers and the product organization to influence the product roadmap.Establish and promote effective customer engagement strategies to maximize customer value.About You6+ years of experience in technical deployment or related fields.Proven track record of managing customer relationships effectively.Strong technical acumen and understanding of SaaS products.Excellent communication and interpersonal skills.Ability to work collaboratively in a fast-paced environment.Demonstrated problem-solving skills and a proactive approach to challenges.

About the Role Join us as a Media Strategist, where you will implement transformative advertising strategies that connect audience engagement to measurable outcomes. You will oversee the execution of digital advertising campaigns for a diverse range of clients, including leading nonprofits, political groups, advocacy organizations, and major brands. This position is ideal for a professional who embodies a blend of strategic thinking, creativity, and analytical prowess. You are adept at transitioning from client presentations to crafting insightful performance analyses and actively launching innovative creative solutions. Familiarity with industry acronyms such as DSP, CPA, IVT, ROAS, and AVOC is essential, as is your ability to communicate these concepts to clients and team members effectively. Leverage your extensive experience in paid media while fostering your curiosity and passion for digital innovation to introduce fresh ideas and strategies to our team.

Join amperos as an AI Deployment Strategist, where you will play a pivotal role in implementing cutting-edge AI solutions that drive efficiency and innovation. You will collaborate with cross-functional teams to tailor AI systems to meet our clients' specific needs, ensuring seamless integration into their operations.