IT Desktop Support Engineer (Level 2)

About the RoleJoin ION's dynamic IT Service Desk team as a Level 2 IT Desktop Support Engineer, primarily located in the heart of New York City. Our team is a vibrant blend of technology enthusiasts equipped with exceptional technical expertise, practical problem-solving abilities, and a strong customer service ethos. In this role, you will engage with users through in-office interactions and remote communications via Teams chat, email, and more, supporting our clientele across the Americas. While managing daily ticketing and inquiries is essential, you will also have the opportunity to contribute to larger projects running concurrently, enhancing your professional growth.

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

At HHAeXchange, we are pioneering the future of home and community-based care. Established in 2008, our mission is to provide a comprehensive, end-to-end homecare solution that empowers individuals with disabilities and the elderly to flourish within their communities. Our dedicated team is committed to revolutionizing healthcare by creating a connected ecosystem that integrates patients, personal care providers, managed care organizations, and state agencies.We are on the lookout for a Production Support Engineer who will take charge of ensuring the reliability and operational health of our Ruby on Rails platform. This position is perfect for an early-career software engineer who is enthusiastic about understanding large production systems, enjoys resolving real-world issues, and aspires to evolve into a full software engineering role over time. This is a hands-on engineering role focused on production troubleshooting, incident response, and tooling rather than a call-center or ticket-routing position. You will collaborate closely with senior engineers, DevOps, and product teams to diagnose issues, inspect data, execute scripts, and develop internal tools that expedite the detection and resolution of production problems.As production load permits, this role will also engage in application code and internal tooling, with a clear pathway for growth into a broader Software Engineer role.To thrive in this role, candidates must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation. We are committed to making reasonable accommodations for individuals with disabilities to facilitate the performance of essential functions.

Role overview Smith Engineering is seeking a Director of Design Engineering to lead its design team in New York City. This leader will oversee the development of engineering solutions that meet client requirements and comply with industry standards. The role involves shaping project direction and supporting the growth of a skilled group of engineers. What you will do Guide and manage the design engineering team Drive the creation of efficient, high-quality engineering designs Ensure all work aligns with client needs and industry standards Mentor and develop engineering talent within the team Influence the direction of engineering projects at Smith Engineering

About the Role Smith Engineering is hiring a Director of Energy Engineering to guide the energy solutions team in New York City. This senior leader will shape project direction and help set the strategy for energy initiatives across our portfolio. What You Will Do Lead a team focused on delivering energy engineering projects Develop and implement strategies that strengthen our energy solutions Oversee project execution and ensure alignment with company goals What We’re Looking For Extensive experience in energy engineering Proven leadership and team management skills Ability to drive strategic initiatives in a technical environment This position is based in New York City.

About AvocaAvoca is revolutionizing the customer engagement landscape for home service companies. Our cutting-edge, AI-driven conversational agents efficiently manage high-value inbound calls - from job bookings to lead qualifications - ensuring unparalleled speed and consistent revenue growth that outperforms traditional call centers.In less than two years, we have grown to a dynamic team of 85 employees, anchored by a vibrant in-office culture in New York City. In a booming $500B market, where missed calls equate to lost revenue, we are establishing a leading platform for AI-enhanced customer interactions.Partnering with top-tier brands in home services, we achieved a remarkable 10x growth in 2025. Our fast-paced, high-performance team thrives in NYC, strategically poised to seize a significant market opportunity where 85% of missed calls translate to competitors' gains. Every new team member plays a vital role in our success.About the RoleAs the Support Engineering Manager at Avoca, you will spearhead the team dedicated to resolving customer challenges across our production systems. This position combines people management with a robust technical focus: you will recruit, train, and oversee Support Engineers and Deployment Engineers while remaining engaged enough to troubleshoot escalated issues personally.You will cultivate an in-depth understanding of Avoca's products, configurations, and real-world scenarios, akin to that of a senior deployment engineer, enabling you to guide your team effectively, resolve complex issues, and maintain high standards for customer satisfaction. You will be responsible for staffing management, intervening in stalled issues, and setting clear expectations for both internal teams and customers regarding ticket resolution timelines.This role is crucial as the primary escalation point for support tickets and serves as a vital link between Support Engineering and Product Engineering. You will ensure that issues are thoroughly assessed, scoped, and assigned with clear context, allowing the right problems to reach the appropriate partners while your team efficiently resolves the remainder.

Role overview Bisnow is seeking an Entry-Level AI Engineer based in New York City. This position focuses on building and applying artificial intelligence solutions to support daily business operations. The role provides hands-on experience with real-world AI projects, including opportunities to work with Claude, use Claude Code for development, and create new tools and workflows that help teams operate more efficiently. What you will do Collaborate directly with the CTO and engineering leadership to identify and implement AI-driven improvements. Work with teams across Editorial, Sales, Marketing, Events, and Operations. Develop and test AI tools that reduce manual tasks and increase productivity. Experiment with and apply AI technologies in active business settings. Requirements Curiosity and an analytical approach to learning and experimentation. Strong written communication skills. No need for extensive professional AI experience; self-taught skills and personal projects using tools such as Claude, ChatGPT, or Cursor are valued. Interest in automating workflows and improving team efficiency. This role offers the chance to launch a career in AI, working alongside experienced leaders and contributing to projects with immediate impact.

The Paralegal Aide, Level 2, plays a pivotal role in providing essential support to attorneys within the City of New York's Law Department. This position entails a range of responsibilities, including efficient data entry into the Law Manager system and filing important settlement documents with the Court, such as stipulations of settlement and discontinuance. The Paralegal Aide will also manage processing documents, including audit report forms, requests for judicial intervention, and mortgage foreclosures. Furthermore, the Aide will prepare weekly court calendars to ensure attorneys are informed of their upcoming appearances, which involves cross-referencing numerous cases with Law Department records and notes. Daily tasks will also include processing a high volume of division mail through entries into Law Manager and distributing correspondence to the appropriate recipients.Join us in making a difference in the legal landscape of New York City.

Hudson River Trading (HRT) is seeking a dedicated Electronic Trading Support Engineer to join our dynamic Trade Operations (TradeOps) team in New York City, with opportunities in Austin, Chicago, and Dublin. This pivotal role involves managing our state-of-the-art electronic trading environment, renowned for its efficiency and robustness. You will be responsible for configuring, monitoring, and optimizing trading systems, addressing risk, regulatory requirements, and development tasks. The TradeOps team is committed to automating procedures and preparing for unexpected challenges. Your responsibilities will range from debugging processes to ensure timely market openings, to making critical decisions balancing compliance, risk, and profitability during trading hours, as well as implementing new trading strategies smoothly.

Welcome to Glide!At Glide, we are revolutionizing the banking experience for today's digital landscape. Our innovative embedded fintech platform enables traditional financial institutions, such as community banks and credit unions, to create cutting-edge digital experiences for their clients.Join our elite team comprised of engineering, product, and growth experts from renowned companies like Stripe, Google, and Amazon. We seek a skilled Full Stack Engineer at the early stages of their career to contribute to the development of our platform. Help us redefine the outdated financial sector!Why You Will Enjoy This Position (Especially as a New Graduate):An exceptional chance to collaborate directly with Glide’s founders and senior engineers, gaining insights from industry leaders.Acquire practical, hands-on experience across the full stack, from architectural design to deployment.Contribute to a nimble, fast-paced startup environment where your code will have a tangible impact.Receive mentorship and learn about engineering best practices, product development, and startup dynamics in a real-world setting.Your Key Responsibilities:Effortlessly navigate between frontend and backend to create a well-tested, secure frontend for our primary web product.Develop reliable and secure user experiences by crafting interfaces that are simple, dependable, and high-performing using tools like TypeScript, React, Node.js, and Next.js.Architect a scalable solution capable of servicing hundreds of thousands of users.Transform designs into beautifully written code.Define a long-term technical strategy and vision for enhancing and expanding our web product suite.Oversee frontend and backend infrastructure and tooling to support an ambitious product roadmap.Essential Qualifications:Proficiency in JavaScript and frameworks such as TypeScript, React, Node.js, and Next.js.Familiarity with modern, responsive HTML & CSS.Experience with data fetching libraries like React Query.

At Confido, we are revolutionizing the AI infrastructure that drives consumer packaged goods (CPG) brands from deduction to production planning. Our integrated platform consolidates cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics, delivering significant time savings and intelligent decision-making capabilities for our customers.We proudly serve over 200 brands, managing more than $20 billion in revenue, including notable names like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana. Recently, we have achieved exceptional growth and secured $15 million in Series A funding led by Footwork Ventures and Y Combinator to further accelerate our progress.Your RoleAs a Full-Stack Engineer (Early Career) at Confido, you will play a vital role in developing new product features and systems from the ground up. Collaborating closely with seasoned engineers, you will help create AI-driven workflows, enhance data systems, and design user-friendly product experiences tailored to our clients.This position is perfect for an early-career individual eager to learn rapidly, take initiative, and contribute meaningfully to a growing product.Primary ResponsibilitiesDevelop and implement product features across the stack under team guidance.Assist in building backend systems and data pipelines for financial data processing.Support the development of AI-driven workflows incorporating computer vision and natural language processing.Contribute to the design of user interfaces that simplify intricate financial workflows.Collaborate with engineering teams, product managers, and occasionally clients to iterate on features.Demonstrate a capacity for quick learning and progressively take on more responsibilities.Examples of Challenges You Might TackleDeveloping systems for data extraction from financial documents.Enhancing the scalability of data ingestion from diverse sources.Contributing to analytics and forecasting tools for CPG brands.Refining user experiences that convert complex data into actionable insights.QualificationsRequired SkillsHands-on experience through internships, academic projects, or equivalent in software engineering.Solid programming fundamentals in any language.A passion for technology and a desire to learn.

Replit is a pioneering software creation platform that empowers individuals to develop applications using natural language. With a global user base in the millions, Replit is revolutionizing software development by dismantling the conventional barriers to application creation.As a Premium Support Engineer at Replit, you will be the essential link for our most valued customers, delivering prompt, expert, and dependable technical support precisely when it’s needed. You will tackle intricate product challenges, guide customers through critical incidents, and ensure that every interaction exemplifies the utmost standards of quality and efficiency.At the forefront of AI-driven software development, Replit’s customer support methodologies are continuously evolving. You will play a pivotal role in shaping the evolution of Premium Support, adapting to new products, rising customer expectations, and AI-enhanced workflows, all while navigating ambiguity and fostering clarity within your team.Your role will blend in-depth technical troubleshooting with calm, assured communication to keep developers progressing—whether it’s a large enterprise team deploying at scale or a top-tier developer relying on Replit to fuel their business.

About Glean:Established in 2019, Glean is a cutting-edge AI-driven knowledge management platform aimed at empowering organizations to swiftly locate, organize, and share vital information across their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees can access the required knowledge at the right moment, enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to utilize their collective intelligence more effectively.Glean was conceived by Founder & CEO Arvind Jain, who recognized the difficulties workers face in accessing and comprehending workplace information. Witnessing how scattered knowledge and numerous SaaS tools hinder productivity, he was determined to create a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to essential information. Since then, Glean has emerged as a leader in Work AI, combining enterprise-level search, an AI assistant, and robust application and agent-building capabilities to fundamentally transform how employees operate.About the Role:Glean is in search of a skilled Designated Technical Support Engineer to become part of our rapidly growing, venture-backed startup. We are developing a modern knowledge assistant tailored to each employee in your organization, ensuring that all company information is accessible, contextual, and up-to-date. Our team is dedicated, creative, passionate, and most importantly—focused on delivering exceptional customer service.As a reliable technical resource for our customers, you will deliver both proactive and reactive support to our expanding client base. By providing an unparalleled level of service, you will help ensure that our customer experience stands out in the industry.

Role Overview Sigma Computing is growing quickly, and the Technical Support Engineering team is scaling to meet the needs of a larger global user base. This team recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer based in New York City, the work centers on helping customers solve technical, business, and data challenges using the Sigma platform. The role involves close collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex issues, deliver solutions, and improve both the product and support experience. What You Will Do Work directly with Sigma customers and pre-sales staff to identify and resolve complex technical problems. Partner with the development team to define best practices and build tools for diagnosing issues and improving service performance. Coordinate with teams across backend, frontend, DevOps, design, product management, and marketing to support a strong user experience. Join quarterly projects, provide periodic on-call support, and take on assignments that focus on automation and process improvements.

CVector is dedicated to revolutionizing economic optimization and AI-driven predictions for energy and manufacturing facilities.Industrial operations are constantly making critical decisions that impact their costs, reliability, and profit margins. However, crucial signals reside in disparate realms: real-time asset constraints and process realities on one side, and market dynamics including feedstock prices, product pricing, and demand on the other. We seamlessly integrate these realms into a cohesive decision-making layer that continuously forecasts upcoming trends, simulates potential scenarios, and optimizes next steps. This empowers plants to operate closer to their true economic potential every day.This position is based at our New York City office four days a week. CVector serves a broad range of clients across the United States, operating real-world systems in complex industrial environments.Role OverviewAs a Full Stack Software Engineer, you will enhance and extend CVector's web applications, back-end data flows, and industrial gateways. Your contributions will result in robust and user-friendly experiences, featuring real-time data visualization tailored to varied settings such as power generation facilities and chemical plants. A passion for delivering high-quality, user-centric products is essential. You should embody a startup mentality, showcasing the ability to quickly learn new skills and actively engage across the entire software stack. Collaboration with the engineering team is key, and you will have the chance to take initiative and lead various projects.ResponsibilitiesIn your role as a Full Stack Software Engineer, you will advance CVector's SaaS product by undertaking the following responsibilities:Work alongside the engineering team to design, implement, and deploy new features as well as debug existing issues across the complete software stack.Create tools for real-time data visualization and a dashboard builder.Maintain high standards of quality through the development and upkeep of automated unit, integration, and end-to-end testing.Join an on-call rotation to ensure system reliability.Actively seek out professional development and skill enhancement opportunities.Occasionally travel to client sites to gain a deeper understanding of user needs and challenges.

The City of New York seeks a Paralegal Aide, Level 2, to assist with appeals work. This role supports legal teams as they manage appeals cases throughout the city. Key responsibilities Conduct legal research to help build appeals cases Prepare, organize, and maintain case documents Assist attorneys and legal staff with case management tasks Role overview Collaboration with legal professionals is central to this position. The Paralegal Aide helps ensure that appeals cases are managed efficiently and that legal processes remain fair across New York City.

Company Overview:Compass Pathways plc (Nasdaq: CMPS) is a pioneering biotechnology firm focused on advancing patient access to groundbreaking innovations in mental health. Headquartered in London, UK, with a significant presence in New York City, we aim to develop transformative treatments that enhance the lives of individuals facing mental health challenges, particularly those unresponsive to existing therapies.We are at the forefront of a new approach to mental health treatment, emphasizing rapid and lasting responses through our investigational COMP360 synthetic psilocybin therapy, which is poised to be a first-in-class solution. This therapy has been granted Breakthrough Therapy designation by the US FDA and has received Innovative Licensing and Access Pathway designation in the UK for treatment-resistant depression (TRD), addressing a critical unmet need in mental health care.As we advance through phase 3 trials for TRD and have successfully completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa, we are preparing for further late-stage research in PTSD. Our vision encapsulates a world where mental well-being extends beyond the mere absence of illness, enabling individuals to thrive.Job Overview:The IT Support Engineer will play a critical role in providing technical assistance to internal users within the organization. This position involves supporting audio-visual and IT-related setups and resolving various technical issues to ensure seamless operations.

At Smith Engineering, we are on a mission to foster a sustainable future through enhanced operations and efficiency in critical facilities. With over a decade of experience in central plant design and optimization, we have built a strong reputation for unraveling facility challenges and optimizing plant performance. Our multidisciplinary team combines expertise in design, energy management, controls, and workforce development to empower our clients to achieve their operational and sustainability objectives.We are currently looking for passionate and knowledgeable Part-Time Technical Trainers to join our dynamic team in the New York Metro area. In this role, you will work from our Manhattan office as well as various client sites, delivering impactful training in renewable energy and Chiller Plant Design.Your RoleAs a key member of our Training Group, you will contribute to building a top-tier technical training organization. We seek individuals who possess credible technical expertise and a knack for creating engaging learning experiences tailored to diverse audiences.