Senior Manager, Customer Experience Programs & Automation

Betterment is looking for a Senior Manager, Customer Experience Programs & Automation to help shape how customers engage with the company. This position is based at Betterment HQ in New York City and centers on leading projects that enhance both the customer journey and automation efforts. Key Responsibilities Direct programs aimed at improving customer interactions and making processes more efficient through automation. Collaborate with teams across Betterment to implement strategies that keep the customer at the center of decision-making. Identify opportunities to raise customer satisfaction and retention by driving meaningful improvements. Role Focus This role focuses on building and executing initiatives that make customer experiences smoother and more effective. Success in this position means finding ways to streamline operations while keeping customer needs in sharp focus.

At HHAeXchange, we are a pioneering technology platform dedicated to enhancing home and community-based care. Established in 2008, our mission is to develop an all-encompassing end-to-end homecare solution that empowers individuals who are aging or living with disabilities to thrive within their own communities. Our passionate team is committed to revolutionizing the healthcare landscape by creating a comprehensive homecare ecosystem that seamlessly connects patients, personal care providers, managed care organizations, and state entities. We are currently in search of a seasoned professional to spearhead the automation, AI integration, and digital journey design throughout the customer lifecycle. Reporting directly to the VP of Customer Experience, this pivotal role will significantly influence the scaling of personalized and intelligent customer learning and adoption at each touchpoint. You will be the technical architect of CX Automation within our organization, with hands-on responsibilities to design, implement, evaluate, and refine processes independently. This is a hybrid role, requiring attendance at our Midtown Manhattan office three days a week (typically Tuesday, Wednesday, and Thursday). To perform effectively in this position, candidates must successfully execute all essential job functions with or without reasonable accommodations. We are committed to providing reasonable accommodations to support individuals with disabilities in fulfilling the essential functions of their roles.

Role Overview Anthropic is hiring a Head of Customer Programs to guide key initiatives that improve customer experience and strengthen long-term relationships. This role shapes programs that reflect Anthropic’s mission and values, ensuring customers consistently receive high-quality service and support. What You Will Do Design and lead customer programs that promote engagement and satisfaction Work with teams across the company to incorporate customer feedback into products and services Champion continuous improvement in customer support and experience Location This position is based in San Francisco, CA or New York City, NY.

Role Overview The Customer Programs Manager for Advisory Boards at Anthropic works closely with key clients, helping to guide strategic conversations and strengthen partnerships. This role focuses on organizing and running Customer Advisory Board meetings, preparing supporting materials, and ensuring productive exchanges between clients and Anthropic’s internal teams. What You Will Do Plan and coordinate Customer Advisory Board meetings, including logistics and agenda setting Develop and prepare materials that support discussion and decision-making Facilitate conversations between clients and Anthropic teams to gather meaningful feedback Help translate client input into actionable recommendations for Anthropic’s products and services What We’re Looking For Experience managing customer programs or advisory boards Strong relationship-building skills with clients and internal stakeholders Ability to turn client feedback into clear, actionable insights Interest in customer engagement and collaborative problem-solving Location This position is based in San Francisco, CA or New York City, NY.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

About UsTwitch is the largest live streaming platform globally, fostering vibrant communities around gaming, entertainment, music, sports, cooking, and more. Every day, thousands of communities unite to share their passions.We are dedicated to community collaboration. Our team members are enthusiastic about teamwork, innovation, and problem-solving. If you’re passionate about empowering live communities, we invite you to explore our initiatives on LinkedIn, X, and our Blog. Don’t forget to check out our Interviewing Guide to prepare for our hiring process.

Fastly is seeking a Senior Program Manager for Executive Planning & Operations. This position is available in Denver, CO, New York City, NY, or San Francisco, CA. The Senior Program Manager will play a central role in driving product development and engineering programs, working with leaders across Program Management, Product, Engineering, Marketing, Customer Success, Sales, and other departments to support business objectives. Key Responsibilities Lead the execution of major product and engineering initiatives that shape Fastly's edge cloud platform. Collaborate with cross-functional teams to develop project plans and guide them toward successful outcomes. Support teams in building strategies, coordinating workflows, and meeting commitments. Oversee multiple projects simultaneously, maintaining transparency and providing progress updates to management. Apply data to inform prioritization and identify risks or obstacles early. Enable teams to enhance Fastly’s products, platform, and tools to deliver greater value for customers. Ensure that project outcomes clearly benefit customers and contribute to business results. Collaboration and Reporting This role involves close coordination with a range of teams and reports directly to the Director of Program Management. Team Environment Fastly supports a global, distributed team culture that values learning, growth, and humility. Team members are encouraged to collaborate openly and focus on building services that meet high industry standards for customers. Application Timeline Posting Open Date: 3/9/26 Anticipated Posting Close Date: 6/9/26 The job posting may close early if applicant volume is high.

Join Our Team as a Senior Technical Program Manager!At FanDuel, our developers are the backbone of exceptional fan experiences, and we are searching for a dedicated Senior Technical Program Manager to join our dynamic Platform team. In this pivotal role, you will oversee the delivery of impactful, cross-functional data initiatives.This position is hands-on and delivery-oriented, acting as a bridge between Product, Engineering, and Operations. Your mission will be to ensure that our internal platforms are scalable, secure, and tailored to meet the needs of our developers. You will collaborate closely with peers to achieve successful outcomes, work diligently to meet deadlines, mitigate risks, and leverage data to inform your decisions.In addition to the responsibilities listed, employees may be tasked with other duties as assigned by the Company, ensuring flexibility in operations to adapt to evolving business needs.Your Game Plan:Program Execution & DeliveryLead the execution of comprehensive data programs, ensuring all timelines, milestones, and quality benchmarks are met.Develop detailed project plans, monitor progress, proactively identify risks, and facilitate the resolution of cross-team blockers.Identify and manage dependencies between teams to streamline operations.Coordinate program activities across product and engineering teams.Keep stakeholders informed by providing regular updates on program status.Cross-Functional CollaborationPartner with both technical and non-technical teams, including product, engineering, and security, to align on project scope, success criteria, and timelines.Act as a liaison between stakeholders, ensuring effective communication and translating business requirements into actionable technical plans.Assist in the intake and prioritization of new initiatives, collaborating with leadership and PMs to define roadmaps and OKRs.Operational & Technical ExcellenceEstablish and implement best practices for program delivery, including thorough documentation and program status reporting.Track key metrics such as delivery velocity and business impact.Mentor junior program managers, fostering operational excellence through agile methodologies while driving cross-functional alignment and collaboration.

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Securing quality housing and healthcare is a challenge for many, and our mission is to simplify this process. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all stakeholders.Housing: We revolutionize the apartment touring experience, streamline lease signing, facilitate maintenance requests, and ensure renters have continuous communication with their property management—bringing essential services into one accessible platform.Healthcare: We simplify appointment scheduling, assist with completing intake forms, and enhance patient-provider communication, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, boost accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About the RoleWe are seeking a dedicated CX Operations Manager to design, enhance, and scale the systems and processes that drive our customer support experience. You will serve as the operational partner for Support and Product leaders, managing workflows, tools, reporting, and AI-powered support capabilities, while consistently refining the flow of customer inquiries from intake to resolution.As the Zendesk administrator and CX tooling specialist, you will provide the technical foundation that enables our support team to scale efficiently while ensuring a consistently high-quality customer experience during this crucial growth period.

Customer Experience ManagerJoin Glimpse as we redefine customer experience in the CPG sector! Located in New York City, this full-time, in-person role is your opportunity to lead the success of our mid-market and enterprise customers.About GlimpseGlimpse stands at the forefront of AI technology for Consumer Packaged Goods (CPG) brands. We automate essential back-office processes such as deductions management, revenue recovery, and cash application. Since our inception in April 2024, we've rapidly grown to serve over 200 clients and secured $52 million in funding from esteemed investors like a16z, 8VC, and Y Combinator.Our AI agents efficiently handle deduction data retrieval, charge validation, cash application automation, and dispute resolution for invalid claims. For instance, a single Glimpse agent successfully reviewed 17,000 deductions in less than 24 hours, uncovering over $10 million in recoverable revenue for a $1 billion CPG brand.Role OverviewAs a Customer Experience Manager, you will take charge of ensuring our customers' success on our platform. This dynamic role requires hands-on project management to facilitate data integrations, coordinate with customers for the necessary materials for dispute processing, and proactively drive customer satisfaction and success.You will also continuously enhance the customer experience by identifying areas for improvement, eliminating manual processes, and streamlining operations. This individual contributor role suits those who excel in ambiguous environments, act swiftly, and are passionate about transforming complex operational challenges into effective solutions.Key ResponsibilitiesOversee the post-sale journey for mid-market and enterprise clients, ensuring quick time-to-value while keeping customers engaged and achieving measurable results.Manage complex onboardings that involve multiple stakeholders, working across internal teams and customer contacts to resolve data integration issues.Proactively engage with customers to gather essential context and materials for effective dispute workflows.Monitor customer health and usage, identify potential risks early, and intervene proactively to mitigate issues.Handle incoming support requests and escalations, responding promptly and effectively, while knowing when to involve other teams.Identify manual tasks and develop systems to automate or enhance these processes over time.Translate customer feedback into actionable insights for product development, acting as the voice of the customer within our engineering and product teams.Collaborate with Account Managers on renewal and expansion discussions using customer adoption and health metrics.Desired QualificationsTop Qualities We SeekThe ideal candidate will possess a strong passion for customer success, exceptional project management skills, and a proactive approach to problem-solving. We are looking for individuals who can navigate ambiguity and deliver results swiftly.

Join Oscar Health as a Senior Manager of Employee Experience within our dedicated People team. At Oscar, we pride ourselves on being the first health insurance company built on a full stack technology platform, always prioritizing our members' needs. Since our inception in 2012, we've aimed to redefine health insurance, creating a company that feels like a trusted family doctor.Role Overview:In this pivotal role, you will spearhead the design, implementation, and evolution of Oscar Health's workplace and cultural strategies. Your mission is to cultivate an environment where our employees feel valued, inspired, and empowered to excel. This position blends strategic oversight with hands-on execution, as you manage workplace operations across various locations, lead a cross-functional team to ensure seamless day-to-day services, and drive impactful cultural initiatives that enhance connection, engagement, and a profound sense of belonging. You will be a strategic leader who thrives at the intersection of facilities management, employee engagement, and culture-building.Your direct report will be the Head of Talent Engagement.Work Location: This role is based in our New York City office and requires a hybrid work arrangement, with three days of in-office attendance weekly. Thursdays are mandatory in-office days for team meetings and events, while the other two days are flexible to accommodate your schedule. #LI-HybridSalary Transparency: The base salary for this role ranges from $135,792 to $178,227 per year. Additionally, you will benefit from Oscar's employee benefits, unlimited vacation program, and annual performance bonuses.

Join Betterment as a Senior Manager of Workplace Experience, where you will play a pivotal role in shaping our workplace culture and enhancing employee engagement. Your mission will be to create a dynamic and inclusive environment that fosters productivity, collaboration, and well-being. You will lead initiatives that improve our workplace experience, ensuring that our employees feel valued and supported.

Join Our Growing Team at Silna HealthSilna Health is on an exciting journey of rapid expansion, and we are currently looking for a dedicated Customer Experience Associate to be part of our mission-driven team. This is an exceptional opportunity for an empathetic individual with a strong operational background to play a pivotal role in enhancing our customer support framework. You will be responsible for understanding customer needs, mastering effective communication, and efficiently managing support tickets with care and professionalism.Reporting directly to our leadership team, you will act as a passionate advocate for our customers, collaborating across departments to reduce support demand and develop self-service solutions. Your contributions will be crucial in establishing a robust customer support function at a fast-growing startup.Key ResponsibilitiesProvide outstanding, empathetic support to healthcare providers using our platform.Efficiently manage increasing ticket volumes with precision and care.Identify customer needs and areas for enhancing their experiences.Act as the internal voice for customers, advocating for their interests and challenges.Operational ExcellencePrioritize and triage support tickets, escalating issues to specialized teams as needed.Provide personalized responses while handling tickets efficiently.Create and maintain response templates for consistency and efficiency.Develop scalable processes and workflows to accommodate our growing customer base.Cross-Functional CollaborationCollaborate with Product, Engineering, and Operations teams to address and resolve systemic issues.Transform customer feedback into actionable insights for product enhancements.Partner in developing our help center and self-service resources.Work with teams to proactively minimize support needs through innovative solutions.Communication & DocumentationAdapt communication styles to suit various customer scenarios.

About Us:At Industrious, we pride ourselves on being the largest premium workplace-as-a-service provider, renowned for offering the highest-rated workplaces in the industry. Our mission revolves around creating exceptional experiences for teams of all sizes and stages, including our own. We understand that a great day at work is driven by the people around you and the challenges you tackle together. We seek individuals who are innovative thinkers and thrive in collaborative environments. As teammates, we foster new ideas and celebrate every achievement. We are passionate about making a significant impact on our members' workplace experiences.Authenticity is Key: We believe that great days at work begin when everyone can express their true selves. Embracing diversity in backgrounds, thoughts, and ideas is crucial to our success in delivering outstanding workplace experiences for our members and each other. Industrious is dedicated to cultivating an inclusive and respectful environment that values your individuality. We celebrate our team members as unique individuals capable of achieving remarkable things when we work together.We are honored to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and listed among Forbes’ Best Startup Employers.For more information, visit www.industriousoffice.com/careers.Role Overview:This position is an on-site hospitality role, requiring presence 5 days a week, and candidates must reside within a reasonable commuting distance from Houston, TX. To support this, we offer excellent commuter benefits!As a Member Experience Manager, you will be the primary problem solver, momentum creator, and experience architect for our members. You are the key connector and the familiar face everyone recognizes. As the manager of your designated location, your business acumen will be instrumental in organizing details and communications to ensure seamless operations. You are confident engaging with executives, and you welcome the opportunity to learn and ask questions when necessary. Your enthusiasm drives you to connect with the broader business community, and you take pride in representing Industrious in your local market while identifying potential members to ensure they have an exceptional workday. Your genuine curiosity and consultative sales approach enable you to uncover and address clients' needs effectively. You will orchestrate outstanding events and embrace the hard work required to make them successful. Your passion lies in helping others succeed.

The City of New York is hiring a Senior Program Manager to guide major projects that impact residents across the city. This position calls for strong leadership and a strategic approach to managing programs that touch millions of New Yorkers. Key responsibilities Direct and coordinate programs from initial planning through to execution Track progress to ensure objectives and deadlines are achieved Work closely with teams and stakeholders from various city departments Spot potential risks and address issues as they come up Requirements Demonstrated experience leading complex projects or programs Strong skills in organization and communication Background in strategic planning and project oversight This role is based in New York City and supports initiatives with citywide reach.

Join Grow Therapy as a Senior Technical Program Manager, where you will play a key role in driving projects that foster innovation and streamline processes. You will work closely with cross-functional teams to ensure successful delivery of technical programs and projects, while mentoring junior team members to enhance their skills.

At HHAeXchange, we lead the way as the premier technology platform for home and community-based care. Established in 2008, we are dedicated to crafting a comprehensive, end-to-end homecare solution designed to empower individuals aging or living with disabilities to thrive within their homes and communities. Our passionate team is committed to innovating within the healthcare sector by creating an integrated ecosystem that connects patients, personal care providers, managed care organizations, and state agencies.We are on the lookout for an experienced Senior Program Manager to oversee product lifecycle processes for significant cross-functional programs and spearhead successful product launches. This role reports directly to the Senior Director of Market Development and plays a crucial role in driving growth and profitability through new product initiatives. The Market Development team is charged with expanding our business into new products and markets.This essential position coordinates multiple programs across the company, ensuring alignment between teams in product management, sales, marketing, engineering, and operations as they work toward common objectives and milestones for major initiatives. Success in this role is defined by smooth product launches and a positive market impact. We invite a motivated individual to help accelerate HHAeXchange's growth and profitability through effective communication, problem-solving, coordination, and comprehensive release planning aimed at achieving product excellence and customer satisfaction.To succeed in this role, candidates must effectively fulfill all essential job duties. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.

About DorsiaDorsia stands at the cutting edge of hospitality technology, transforming how individuals access the most sought-after restaurants, events, and experiences. By integrating state-of-the-art technology with the elegance of luxury hospitality, we enable our members to secure reservations that were once deemed unattainable, while granting operators unparalleled control, visibility, and opportunities for revenue enhancement.As a rapidly growing startup, supported by over $50 million from premier investors, including Index Ventures, and strategic partnerships with industry leaders like Major Food Group, Groot Hospitality, and Gracious Hospitality, we are on a trajectory of expansion that is reshaping the global hospitality industry. We are on the lookout for exceptional talent to fuel our next phase of growth, and this is where you come in.About the RoleWe are seeking a seasoned and strategic Senior Product Manager to spearhead the enhancement of our core consumer application experience. This is a unique opportunity to lead impactful initiatives that bridge users with high-demand hospitality, with a strong emphasis on intuitive design and superior user flow.In this role, you will define and oversee the product vision and roadmap for the Dorsia app’s user experience (UX/UI), encompassing everything from discovery and search to reservation booking and post-dining interactions. You will collaborate closely with engineering, design, data, and operations teams to create seamless, aesthetically pleasing, and high-performing features. Your primary mission will be to make Dorsia’s app the most enjoyable and effortless platform for users to access and manage extraordinary dining and sought-after experiences.The ideal candidate will exhibit an exceptional product sense, a profound commitment to user-centric design, and a proven track record of managing consumer-facing mobile products. You will excel in this role if you thrive in a fast-paced environment that values ownership and prioritizes designing for delight.

Join dualentry as an ERP Implementations Lead specializing in Customer Experience. In this pivotal role, you will spearhead the implementation of our ERP systems, ensuring that our clients receive exceptional service tailored to their needs. Your expertise will guide project teams through the complexities of ERP solutions, driving successful outcomes and enhancing customer satisfaction.

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.