Technical Customer Success Engineer – AI & TestingJoin our dynamic team at pear-vc as a Technical Customer Success Engineer, where your expertise will empower customers to leverage AI-driven testing in real-world production environments. This hands-on role is ideal for individuals with a background in Quality Assurance (QA) or automation who are eager to engage with customers, enhance test coverage, troubleshoot failures, and explore AI agent behavior in practical scenarios. You'll have the opportunity to learn alongside seasoned Solution Engineers, gradually taking on full responsibility for customer accounts, pilot programs, and testing strategies.If you thrive on solving complex challenges, enjoy direct interaction with clients, and are enthusiastic about rapid learning, this position is tailored for your professional growth.Your ResponsibilitiesEngage with customers to facilitate the adoption of Spur's AI-driven testing platform.Create, maintain, and optimize AI-powered test flows for client applications.Diagnose failed tests and investigate AI agent performance in customer environments.Enhance test reliability and coverage to support pilot and production use.Transcribe customer requirements into actionable prompts and workflows.Collaborate with Account Executives during onboarding, product demonstrations, and sessions aimed at driving success.Communicate technical concepts clearly to both technical and non-technical stakeholders.Provide valuable insights from real-world experiences back to product and engineering teams for continuous improvement.Assume full ownership of customer accounts and spearhead technical discussions.Unique Aspects of This RoleWork at the crossroads of AI, QA/test automation, and customer-facing engineering.Influence the functionality of AI agents in production through test design, debugging, and optimization.This role is dynamic and offers more than mere software support; you will significantly impact customer outcomes.Gain early and in-depth exposure to prompt engineering and practical use cases.Success MetricsFirst 3 months: Shadow Solution Engineers, develop and debug tests, assist with customer pilots, and cultivate a comprehensive understanding of Spur.By 6 months: Independently manage customer pilots or accounts, elevate test effectiveness, and actively contribute to customer success.

About Our TeamJoin the dynamic AI Success Engineering team at OpenAI, where we transform groundbreaking AI innovations into impactful solutions for enterprises. Our mission is to collaborate closely with clients, facilitating the journey from experimentation to tangible outcomes. We focus on ensuring seamless adoption, technical preparedness, and long-term value creation. By accelerating production delivery and shaping the usage of OpenAI products, we help businesses achieve quantifiable results. We work collaboratively with various teams, including Sales, Solutions Architecture, Technical Success, and Product to bring state-of-the-art AI safely and effectively to the market.About This RoleWe are on the lookout for a seasoned technical leader to manage and expand a high-performing team of AI Success Engineers. This team is responsible for ensuring post-sale technical success for ChatGPT Enterprise, guiding customer onboarding, activation, and adoption through structured programs and change management strategies.AI Success Engineers are highly technical and hands-on, assisting clients with advanced functionalities including connectors, Codex, custom GPTs, and other cutting-edge features as they become available. They collaborate closely with customer stakeholders to guarantee effective deployment, broad adoption, and significant business impact.In this role, you will establish team strategies, ensure robust execution and technical precision, and create processes that enable scalability, consistency, and operational excellence, while remaining closely connected to customers and the field.This position is based in New York City or San Francisco, operating under a hybrid schedule requiring three days per week in the office. Some regional travel may be required.Your ResponsibilitiesDevelop and implement the strategy and operational model for the AI Success Engineering team, ensuring alignment with OpenAI's goals and customer requirements.Recruit, lead, mentor, and cultivate a high-performing team of AI Success Engineers with robust technical skills and a focus on customer satisfaction.Oversee the successful post-sale adoption of OpenAI products across enterprises, digital-native firms, and rapidly growing organizations.Guarantee technical readiness and customer adoption of advanced OpenAI capabilities, partnering closely with clients on real-world applications.Act as the voice of the customer to inform product development and commercial strategies.Establish operational rhythms, including leadership summaries and knowledge-sharing sessions to enhance team performance.

About Our TeamAt OpenAI, our AI Success Engineer team collaborates with some of the most innovative organizations globally, transforming cutting-edge artificial intelligence into impactful business results. We support our clients from their initial deployment to comprehensive enterprise-wide adoption, focusing on technical integration, workflow enhancement, and sustained program delivery.Our diverse clientele includes rapidly growing digital startups, major global corporations, governmental bodies, and academic institutions. Each partnership presents a unique opportunity to redefine how AI influences productivity, work dynamics, and innovation. This position is integral to our mission.About the PositionAs an AI Success Engineer, you will serve as the primary point of contact for OpenAI’s key clients post-sale. Your mandate includes enhancing account health, promoting adoption, ensuring technical readiness, identifying innovative use cases, and delivering tangible value through OpenAI’s rapidly evolving platform.This role merges technical expertise, program management, customer guidance, and product influence. You will work closely with customer teams to map workflows, manage configurations, oversee deployment strategies, and guide clients to impactful use cases that highlight the comprehensive value of our solutions.Collaboration is key in this role as you will engage with Sales, Solutions Architecture, Product, and Research teams to ensure a seamless and successful customer experience at every interaction. Success entails accelerating product adoption, deepening customer engagement, facilitating strategic use cases to production, and helping clients realize measurable business outcomes.This position is based in New York City (office attendance three days a week), and we offer relocation assistance for new hires.Key Responsibilities:Lead the technical relationship with post-sale customers, acting as their trusted advisor for deployment, adoption, and value realization.Manage account health, adoption metrics, and ongoing technical deployment success for your portfolio.Become proficient in all OpenAI products, including our API, Codex, ChatGPT Enterprise, and others, conducting technical enablement and configuration sessions.Identify and validate use cases by collaborating with customer teams to understand their workflows and challenges.

About Moonshot AI Moonshot AI is building a digital future where websites adjust on their own to drive sales and improve conversion. The team blends generative AI, large-scale data systems, and ongoing experimentation to create a self-improving online platform. Based in New York City, Moonshot AI is an early-stage, well-funded startup with ambitious goals. Joining now means helping to shape both the technical and cultural backbone of the company. Employees work with real autonomy, supported by top-tier investors. Role Overview: Customer Success Manager The Customer Success Manager will work closely with leading eCommerce brands. The focus: build strong relationships, help clients turn AI-driven insights into practical strategies, and support their growth through Moonshot AI’s platform. What You Will Do Guide new customers through onboarding and help them see value quickly. Serve as a trusted advisor, surfacing opportunities, sharing insights, and keeping clients updated on strategies and upcoming initiatives. Work with the technical team to design, launch, and track conversion experiments. Prepare and deliver reports that clearly show ROI and business impact. Troubleshoot client issues and coordinate with product and engineering teams to resolve them efficiently. Gather client feedback and turn it into actionable ideas to influence the product roadmap. Build and refine scalable customer success processes as the company grows, including playbooks and reporting tools. What We’re Looking For At least 3 years in Customer Success, Account Management, or CRO roles within SaaS or eCommerce (not large enterprise CS organizations). Ability to quickly spot revenue leaks in a sales funnel. Comfortable with data: able to pull your own metrics and build reports independently. Experience holding strategic conversations with VPs and other senior leaders. This role is based in New York City.

Founding Customer Success ManagerAI Frontdesk | New York City (5 days in-office) | Full-time | 2-5 years experienceJoin us in revolutionizing the AI landscape for America's 33 million small businesses. Our journey began with AI receptionists, and now we are pioneering the first comprehensive Customer Revenue Engine tailored for SMBs—transforming every interaction into actionable insights that fuel substantial revenue growth.Having achieved a remarkable 10x growth last year and consistently increasing our revenue by 20% month-over-month, we recently secured $3M in funding from Pear VC. With over 500 businesses leveraging Frontdesk and achieving a seven-figure ARR, our model is proven. While competitors target enterprise clients, we've identified a significant opportunity in the SMB sector, recognizing their unique needs for AI solutions.The RoleAs our inaugural Customer Success Manager based in the US, you will manage a portfolio of 100+ high-value accounts (over $1M in business), laying the groundwork for our global Customer Success organization. This unique player-coach position combines hands-on technical responsibilities with leadership duties—you will directly manage strategic accounts while guiding our Customer Success team in the Philippines, encompassing over 500 customers. You will report directly to the CEO, influencing the product roadmap, company strategy, and the future of our Customer Success organization.What You'll DoRetain & Expand over 100 mid-market/strategic accounts ($15K-$25K+ ACV), ensuring over 95% retention and identifying opportunities for expansion across our voice, chat, and lead capture products. Your performance will be rewarded with potential commission on sourced revenue.Configure complex, no-code technical setups, including Zapier automations and CRM integrations (HubSpot, Salesforce), streamlining the time-to-value from weeks to days.Monitor and optimize call logs, chat transcripts, and usage metrics daily to proactively address issues and uncover expansion opportunities.Lead global team performance by conducting weekly coaching sessions with the Philippines CSM team, developing scalable playbooks, and driving towards double conversion rates and over 95% CRM accuracy.Shape product direction by aggregating customer insights and reporting strategic opportunities directly to leadership.Build the Customer Success playbook from the ground up—documenting processes, establishing KPIs, and creating the foundation for scalable growth.

About CaraCara is an innovative AI platform tailored specifically for the insurance sector. Our modular system empowers agencies, brokerages, and wholesalers to automate their service processes, enhance sales, and scale operations with a 24/7 digital workforce.As one of the fastest-growing AI companies in the insurance industry, we are attracting a diverse range of agencies and brokerages with our expanding client base. Our team comprises experts from engineering and insurance backgrounds, including leaders from Stripe, Blend, Strategy&, and Travelers, supported by top-tier venture capitalists. We are rapidly scaling our product and team to meet increasing market demands.About the RoleIn the role of Customer Success Manager at Cara, you will play a pivotal role in ensuring that agencies and brokerages effectively adopt and expand their utilization of Cara post-sale. You will oversee the customer journey from onboarding to renewal, collaborating closely with clients to drive measurable improvements in servicing, sales, and operational workflows.This high-impact position places you at the forefront of assisting agencies and brokerages in operationalizing AI within their organizations. You will work directly with the founders and product team, influencing post-sale processes and contributing significantly to Cara’s growth trajectory.What You’ll DoCustomer Onboarding & Implementation: Lead the successful deployment of Cara, ensuring seamless integration into client workflows.Adoption & Enablement: Train producers, account managers, and servicing teams to integrate Cara into their daily operations and maximize the platform's value.Customer Relationship Management: Act as the primary contact after the sale, fostering strong relationships with both executive stakeholders and frontline users to cultivate long-term partnerships.Customer Support & SLA Management: Manage incoming customer support requests, prioritize tickets, address inquiries and feature requests, and ensure timely resolution in line with defined SLAs, collaborating with engineering to efficiently address issues.Customer Health & Retention: Monitor usage, adoption metrics, and client feedback to proactively manage customer health, ensure renewals, and identify opportunities for expansion.Product Feedback Loop: Work closely with product and engineering teams to relay customer insights, influence roadmap priorities, and continuously enhance the customer experience.This role demands a proactive and customer-centric approach, with a focus on delivering exceptional service and driving continuous improvement.

Join our dynamic team at withdefault as a Technical Customer Success Manager. In this pivotal role, you will be at the forefront of ensuring our clients maximize the value of our products and services. You will work closely with customers to understand their needs, provide technical support, and drive engagement and satisfaction.Your expertise will enable you to identify opportunities for improvement and advocate on behalf of customers within the organization, ensuring their voices are heard in product development and service enhancements.

The Role:As an AI Deployment Strategist, you will collaborate across customer success, sales, and engineering teams to ensure technical clarity and seamless execution throughout the lifecycle of our innovative F2 product. You will establish yourself as the go-to authority on AI prompting within the organization, forming the essential technical foundation of our go-to-market strategy.Your Responsibilities:Facilitate the F2 sales process by participating in prospect and client discussions to address technical product inquiries.Lead customer due diligence efforts: complete InfoSec questionnaires and enhance our due diligence knowledge repository.Review reports generated by users, identify issues for engineering, and assist customers in deriving maximum value from our AI solutions.Create prompt engineering: design natural language prompts tailored to client needs to guarantee precise and relevant report generation.Implement basic technical solutions, such as configuring Single Sign-On (SSO) or establishing custom data retention policies.Maintain CRM integrity: ensure clean and structured data to enable the customer success and sales teams to scale efficiently.Act as the customer advocate to the engineering team, providing valuable feedback to enhance the product offerings.

About WRITERAt WRITER, we empower the world's foremost enterprises to harness the transformative power of AI-driven workflows. Our mission is to amplify human potential through advanced superintelligence, demonstrating its feasibility through reliable AI solutions that bridge the gap between IT and business teams, facilitating comprehensive enterprise transformation. With our cutting-edge end-to-end platform, prominent organizations such as Mars, Marriott, Uber, and Vanguard are developing and implementing AI agents that leverage their proprietary data, supported by WRITER's enterprise-grade LLM technology. Valued at $1.9 billion and backed by prestigious investors like Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is swiftly establishing itself as a frontrunner in the enterprise generative AI landscape.Founded in 2020, with vibrant offices located in San Francisco, New York City, Austin, Chicago, and London, our team is driven by ambition and agility. We invite passionate, innovative builders and strategists to join us in shaping the future of work through AI. About the RoleWe are actively seeking a skilled Customer Success Manager to spearhead the AI adoption and activation initiatives for our most valued clients. This pivotal role emphasizes demonstrating the platform's capabilities while ensuring a sustained organizational embrace of AI solutions. You will guide clients from their initial engagement through to successful production deployment, facilitating effective onboarding, customized enablement, champion programs, and change management strategies. Your ability to quickly identify impactful use cases will be essential in driving a repeatable and scalable AI program that adapts to the evolving needs of each organization. By managing complex relationships, you will be instrumental in conveying WRITER’s dynamic vision to our clients. Your efforts will foster processes that enhance activation, adoption, advocacy, and ongoing success tailored to each customer’s transformation journey.Collaboration is key in this role, as you will work cross-functionally with Sales, Transformation Leads, Industry Practice Heads, Product, and Enablement teams to craft a seamless customer experience. Success will be measured through accelerated adoption rates, deeper engagement, strategic use cases reaching production status, and clients showcasing measurable impacts on their business.This hybrid role is based in our New York City office, reporting directly to the Director of Customer Success.‍ What You'll DoDevelop and scale activation frameworks by pinpointing repeatable customer deployments and crafting targeted strategies that harmonize standardization with customization.Lead the strategic development of customer AI programs, prioritizing change management, AI centers of excellence, and sustainable practices.

Streamlining Complexity for Enhanced Dental CareAt Videa, we harness the power of artificial intelligence to empower dental professionals in delivering superior care to millions of patients.Oral health is a crucial component of overall wellness, and dentists play a vital role in safeguarding community health. Our technology is designed to enhance care delivery, elevate clinical expertise, and promote proactive oral healthcare as standard practice.With thousands of clinicians relying on Videa daily, your contributions here will have a tangible impact on patient outcomes. If you're driven to create something meaningful, we encourage you to explore further.The OpportunityWe are seeking a dynamic Vice President of Customer Success to join our leadership team at VideaHealth. This role will oversee customer success and account management, focusing on shaping the customer journey, facilitating the adoption of our product suite, and ensuring high levels of customer satisfaction. Collaborating closely with the CEO and CRO, you will lead a dedicated team, striving to ensure successful implementation, adoption, retention, and management of customer accounts.This is not merely a maintenance role; it is a position for a builder. You will collaborate with engineers, clinicians, operators, and AI scientists to tackle real-world challenges faced by dental teams. Your work will help develop a platform that revolutionizes the fragmented tools currently in use.Key Responsibilities:Lead the entire Customer Success lifecycle, encompassing implementation, onboarding, change management, adoption, upselling, renewals, and overall satisfaction for both enterprise and SMB clients.Ensure successful engagement across centralized customer organizations and distributed end-users, fostering strong product adoption and value realization at all levels.Build and nurture a high-performing Customer Success and Account Management team dedicated to delivering exceptional customer experiences and maximizing user satisfaction.Conduct QBRs and other executive engagement strategies to align customer goals and ensure their long-term success across our product offerings.Work closely with the executive team to provide meaningful product feedback, influence product development, and contribute to broader leadership initiatives.Establish and maintain strong relationships with key customers to understand their needs and drive initiatives that enhance their satisfaction.

About Evertune:Evertune is revolutionizing the marketing landscape by creating the first AI discovery platform tailored for contemporary marketers. As large language models (LLMs) emerge as the primary source for recommendations, we empower brands to decipher AI's insights about their performance, competitive positioning, and visibility in AI-driven responses. Our innovative platform transforms opaque AI behaviors into actionable insights, enabling marketing teams to make rapid and informed decisions that foster growth.Founded by industry pioneers who played pivotal roles in scaling The Trade Desk into a leading ad tech platform, we possess profound knowledge in digital advertising, data analytics, and thriving in high-growth environments. We are at the forefront of a new category that merges AI, SEO, and brand strategy.Having successfully raised a $15M Series A funding round led by Felicis Ventures, with contributions from Eniac, NextView, Roger Ehrenberg, as well as prominent figures from OpenAI, Google, Meta, and Uber, we are poised to accelerate our growth and develop the first enterprise-grade AI marketing suite.Supported by leading VC investors and trusted by innovative brands, we have the resources to expand rapidly. However, our true essence lies in our vibrant culture. We prioritize speed, bold thinking, and the belief that the best ideas triumph, regardless of hierarchy. If you are enthusiastic about shaping the future of brand growth in the AI era, you will flourish here.Your Team:Joining a dynamic, high-performing go-to-market team during a critical growth phase at Evertune, you will collaborate across sales, customer success, and marketing to drive business, refine strategy, and expand our client base among brands and agencies. We act with urgency, clarity, and mutual trust, working closely to create impactful solutions for every partner.This position sits at the crossroads of customer success, product development, and strategic engagement. You will collaborate cross-functionally to support a diverse range of clients, including enterprise brands and agency partners, playing a vital role in account retention and growth. We seek an individual who thrives in fast-paced environments, excels in executive communication, and is eager to take ownership of revenue outcomes.As one of the initial senior hires in our customer success team, you will not only support clients but also help shape our operational playbook. You will have direct access to leadership, close alignment with product and engineering teams, and firsthand experience in how a venture-backed startup innovates in one of the most rapidly evolving sectors in technology.Your Role:We are looking for a Senior AI Customer Success Manager to join our NYC office and take charge of cultivating and expanding relationships with high-value customers and agency partners. This strategic, client-centric role focuses on onboarding, adoption, renewal, and meaningful relationship growth.

About UsAt Metronome, we are revolutionizing the landscape of usage-based billing, specifically crafted for the dynamic needs of modern software companies. Our innovative platform empowers businesses to swiftly launch products, implement any pricing model, and optimize finance workflows—all without requiring a single line of code.Processing millions of invoices each billing cycle, our rapidly scaling platform not only saves our customers hours of development and invoicing but also enables them to leverage consumption data to enhance customer service. We are proud to partner with industry giants like OpenAI, NVIDIA, Confluent, and Anthropic, who appreciate our unique approach and product offerings.You will become part of a seasoned team led by founders with a proven track record of building and selling successful startups. Our team members bring invaluable experience from scaling operations at major companies such as Dropbox, Clever, and New Relic. With the backing of over $128 million from top-tier investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures, we are poised for remarkable growth. Our investors also include founders and executives from leading companies like Segment, Plaid, Looker, GitLab, Confluent, HashiCorp, and Snowflake, who understand the challenges we are addressing.About the RoleJoin our AI Native Solutions team at Metronome, where we blend technical sales, implementation, and customer success, uniquely designed for the fast-paced environment of AI-first companies. In contrast to traditional sales engineering roles, this position encompasses a significant portion, if not the entirety, of the deal cycle—right from the initial call to the technical win. You will also engage hands-on in the implementation process, ensuring our clients launch swiftly and effectively.As an AI Native Solutions Engineer, you will take on the role of the primary technical lead for rapidly evolving AI companies that require the implementation of usage-based billing within tight timelines.Please note that this position requires you to be located in San Francisco, New York City, or Chicago.What You'll DoDrive Technical Success:Manage qualified inbound leads, guiding them through discovery, demonstrations, proofs of concept, and securing the technical win.Conduct efficient discovery sessions to quickly identify billing challenges, product launch timelines, and technical specifications.Infuse energy and urgency into every engagement—proactively advancing deals, identifying potential obstacles early, and fostering relationships across customer organizations (engineering, finance, product) to cultivate champions.Deliver streamlined, tailored demos to technical founders and product/engineering teams.

About StainlessStainless is an innovative and rapidly expanding tech startup dedicated to shaping the future of APIs. We proudly serve esteemed clients such as OpenAI, Anthropic, and Cloudflare.With over $35 million raised from notable investors including a16z and Sequoia, as well as support from founders and C-level executives from companies like Stripe, Datadog, Segment, and Linear, we are well-positioned for growth.Based in New York City, just west of SoHo, our dynamic team of around 60 is set to double in size within the next 9 to 12 months.About the RoleAs a Technical Success Manager at Stainless, you will play a pivotal role in ensuring the success of our most valued customers, which include industry leaders such as Cloudflare, Google, Anthropic, and OpenAI. Your mission will be to guarantee that these clients achieve outstanding results with our platform while managing intricate technical relationships and advocating for product enhancements based on their insights.This position merges extensive technical knowledge with exceptional interpersonal skills. You will troubleshoot and resolve complex technical challenges, handle escalations with poise, and maintain alignment between customers and internal teams. Most importantly, you will cultivate relationships that inspire enthusiasm for working with Stainless.What You'll DoAct as the primary technical liaison for Stainless's most strategic clients.Foster and sustain robust relationships with technical stakeholders within customer organizations.Investigate, triage, and resolve intricate technical issues, collaborating across engineering, product, and support teams.Effectively manage escalations to ensure customers feel valued and that issues are resolved swiftly.Organize and track numerous customer requests, issues, and initiatives across multiple accounts concurrently.Convert customer needs and feedback into actionable insights for the product and engineering teams.Develop in-depth expertise in the Stainless platform and remain informed on customer use cases.Proactively identify potential risks to customer satisfaction and work to mitigate them before they escalate.Identify opportunities for customers to expand their use of new products and services.Who You AreYou possess a strong technical background (engineering, computer science, or a related field) and can engage confidently with senior engineering teams.

About Our TeamThe AI Success team is dedicated to transforming cutting-edge AI technology into tangible business value for our customers. We facilitate the widespread adoption of OpenAI solutions and guide organizations from initial engagement to impactful, measurable outcomes across their operations. Collaborating closely with Sales, Product Development, Solutions Architecture, and Security, we ensure the safe and responsible implementation of AI technologies. Our efforts not only influence how customers derive and evaluate results from OpenAI products but also establish a reliable framework for successful enterprise deployments and growth.About the PositionWe are seeking a skilled Value Engineer to effectively communicate and quantify the business benefits of OpenAI's technology for clients in Enterprise, Education, and Government sectors. In this role, you will assist customers and internal teams in translating AI adoption into measurable financial and operational advantages.As an integral member of the Value Engineering team, you will define how OpenAI assesses and articulates the real-world implications of AI for its clients. Partnering with Sales, AI Success Engineers, AI Deployment Engineers, and Product teams, you will identify high-potential AI applications and develop financial and operational business cases. Your contributions will significantly influence executive decisions, investment strategies, contract renewals, and long-term growth plans.You will play a vital role in shaping the value engineering function from its inception, creating repeatable frameworks, ROI models, value narratives, dashboards, and materials that enable internal teams and customers to comprehend and evaluate the impact of AI adoption.Success in this role will be gauged by customers' and internal teams' ability to quantify AI's value, the effectiveness of business cases in facilitating adoption and growth, and the scalability of value frameworks throughout the go-to-market organization.This position is available in San Francisco or New York City, and we provide relocation assistance for new hires.Your Responsibilities IncludeConduct business value assessments for major deals, working closely with clients to identify essential business drivers and quantify the benefits of OpenAI’s offerings for investment decisions.Develop and maintain standardized ROI, TCO, and value modeling tools for both internal and customer applications.Lead structured value discovery initiatives to pinpoint high-impact use cases and establish measurable...

About JuniorAt Junior, we are pioneering innovative tools powered by large language models (LLMs) to enhance the investment research experience for private market investors. Our esteemed clientele comprises some of the world's leading private equity and consulting firms, collectively responsible for investing billions of dollars each year. We pride ourselves on being a profitable, bootstrapped organization, with a dedicated team of 24 professionals based in London and New York City.Discover more about our mission and values here. Role DescriptionCustomer success is vital to our operations. We believe in hiring individuals with a proven track record in the field. You should possess a deep understanding of the challenges faced by consultants and investors engaged in due diligence work, and how Junior can assist them in achieving their goals more efficiently and effectively. We seek candidates who can genuinely relate to our clients' experiences.As we collaborate with some of the highest-profile brands in the industry, your role will be essential in fostering user adoption, satisfaction, and retention. You will oversee global deployments involving thousands of users and serve as the Voice of the Customer, liaising between our users and the product team to ensure we are focused on alleviating the most significant pain points in our customers' workflows.As an early member of our Customer Success team, you will have a unique opportunity to:Develop and maintain robust relationships with clients, including senior decision-makers at large-cap funds and consultancies, acting as their primary contact and trusted advisor throughout the onboarding, usage, and feedback processes.Strategically plan and implement large-scale AI deployments for thousands of users.Represent the voice of the customer, ensuring their needs are swiftly translated into new product features; guide the product team in developing solutions that meet customer demands.Collaborate with customers to co-design training programs and deliver effective training sessions.Utilize data analytics to drive customer engagement, satisfaction, and retention.Advance rapidly into a managerial position as the customer success team grows.Influence the structure and processes of the customer success team and contribute to shaping our company culture. About YouWe are in search of a seasoned customer success leader who:

OverviewTetrix is an innovative startup dedicated to enabling institutional investors to make informed decisions in alternative markets, akin to Bloomberg but tailored for private investments. Our cutting-edge AI-driven platform streamlines chaotic, unstructured private market data into actionable insights, featuring automated document retrieval, AI-enhanced data extraction, and real-time portfolio analytics—all integrated into one cohesive system. As we rapidly evolve into a market-defining service, we collaborate with some of the top capital allocators globally. This is a rare opportunity to join a dynamic team that is passionate about shaping the future of financial market infrastructure, backed by eminent investors including Innovation Endeavors, Eric Schmidt’s venture capital firm, and prominent figures from BlackRock, CPPIB, SoftBank, Lending Club, and Plaid. Who We AreWe are a nimble yet formidable startup, equipped with extensive industry experience in both financial markets and technological advancements. Our culture is built on trust, accountability, and curiosity, fostering an environment where every team member is encouraged to share ideas, challenge the status quo, and grow collectively. Our co-founders, Olivier (CEO) and Naunidh (CTO), first crossed paths during their MBA studies at Stanford and co-established Tetrix in the summer of 2023. Who You AreExceptional Communicator – You convey complex concepts with clarity and can adjust your communication style based on the audience.Organizational Expert – You manage multiple tasks efficiently and prioritize effectively to ensure timely delivery.Collaborative Team Player – You thrive in cross-functional teams, enhancing data processes and contributing to overall organizational success.Versatile Contributor – You handle both strategic challenges and daily operational tasks with ease.Finance Knowledgeable – A strong understanding of institutional investors and private investment markets is highly beneficial.Fluent in English – Given our international engagement, proficiency in English is essential.

As a Customer Success Manager for Industries at Anthropic, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI technologies. You will work closely with customers to understand their objectives, provide strategic insights, and ensure they derive maximum value from our solutions.Your responsibilities will include onboarding new clients, conducting regular check-ins, and proactively addressing any challenges they may face. You will act as the primary point of contact for customer inquiries and collaborate with cross-functional teams to enhance the overall customer experience.

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our advanced AI-driven scenario planning and analytics platform, empowering our clients to outperform their competition.What brings Anaplanners together across various teams and regions is our unwavering dedication to our clients’ success and our Winning Culture.Our esteemed clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.Our Winning Culture fuels our innovative teams. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, strive for ambitious goals, and take pride in celebrating our achievements—both large and small.Guided by principles that prioritize strategy, values, and disciplined execution, you will find inspiration, connection, development, and rewards here. Your unique qualities are welcome; join us in building the future together!AMER Portfolio Leader - Director of Customer SuccessAnaplan is a pioneering enterprise planning platform relied upon by the world’s most sophisticated organizations to enhance financial, operational, and strategic decision-making processes. Supported by Thoma Bravo, a leading software-focused private equity firm, Anaplan operates with speed, intensity, and a relentless commitment to operational excellence and measurable performance.As we embark on our next growth phase, we are refining our go-to-market post-sales coverage model to improve segmentation, execution rigor, and recurring revenue security. Historically, accounts were managed within blended portfolios, but as our business has evolved, it has become clear that differentiated customer segments require tailored strategies, scrutiny, and leadership focus.To facilitate this evolution, we are establishing a dedicated AMER Portfolio Leader (CSD) role responsible for four segmented portfolios. This strategic investment aims to enhance renewal discipline, operational command, and risk transparency for fiscal year 2027 and beyond.This highly visible role is at the heart of Anaplan’s post-sales go-to-market engine, perfect for a seasoned post-sales GTM leader eager to thrive in a fast-paced, high-performance environment, initiate a new GTM strategy, and significantly impact both the business and the operational model.The ideal candidate is an operator at heart; gritty, action-oriented, and relentless in their pursuit of customer outcomes and value delivery.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

Join Dealpath as a Customer Success Manager where you will spearhead the development of a dynamic team of Customer Success Managers, overseeing a portfolio of key customer relationships. Your primary goal will be to enhance customer retention, drive growth, and elevate customer satisfaction through the establishment of scalable processes and success metrics that will enable the Customer Success function to thrive. This role is ideal for a leader with a passion for customer-centricity, product orientation, and a commitment to coaching and mentoring others. You will focus on enhancing team performance and collaborating across departments to deliver exceptional value to our customers.